Bahia Principe Escape Tequila Hyatt Incl Col AO AI

Mexico , Riviera Maya / Playa del Carmen
Chetumal, Carretera Chetumal - Cancun Km 250, S/N
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42 reviews shown

8/10

Excellent

28 Apr 2026

Belinda

Our room in the Tequila section was beautiful. We were right across from the Spa and Le Gourmet restaurants and around the corner from the pool. The trolley stop was also behind our room. The Coba lobby and buffet were very close also. We couldn't have requested a more perfect spot!

The various spots that have musicians or music at night are loud, but, in the room we just heard the bump. Not bad and didn't prevent us from sleep.

The property is so big and fun. We had access to the beach where the trolley dropped us off. No problem. Lots of fun activities and we had plenty of spaces to relax.

The reservation restaurants go fast, so book those right when you get checked in. Download the Bahia Principe app for that. The spa was lovely and serene. I had a pedicure there. Le Gourmet restaurant was lovely inside and the food was good. The staff everywhere on the property are the best.

Friendly warning: if you aren't interested in being a member of their vacation club, tell the man in the white shirt who will be the nicest to you when you are waiting for the bellhop to assist you with your luggage that you are not interested. We made an appointment with him for the next morning. We thought he was just going to show us the property and let us know what we had access to. It wasn't high pressure sales, but I wasn't aware that he was going to pitch something. Not a problem. Just said thank you, but no.

Had the best time here!

Partner

10/10

Exceptional

23 Apr 2026

Thaddeus Mitchell Modlin

The staff, accommodations, and amenities were outstanding!

Partner

2/10

Poor

20 Apr 2026

April

I am not sure where to begin with this place if im being honest...
First night, the sheets were damped but the room was clean, they were on top of that.

Pool: Fun to go too, but be prepared to get only ONE towel, and be prepared to return it or they hold you it against you the next time you want one.
There's no pool service, no food allowed either, and you will have to get your own drinks at the bar.

Friends

10/10

Exceptional

17 Apr 2026

Steven

This resort was great! The staff were incredible from the bars, restaurants, and entertainment! Too many great people to mention so go check it out for yourself!

Friends

4/10

Poor

13 Apr 2026

Jorge Eduardo

Hotel con nuevo concepto: \"solo para adultos\", mucho ruido y desorden en las fiestas que realizan tanto en la alberca como en la casita, los extranjeros se salen de control con demasiado alcohol que les dan.
El personal del staff no esta bien capacitado, al preguntarles cualquier duda simple respecto a cosas del hotel, no saben que responder.
El tipo de habitación que se había solicitado en la reserva no se respeto al momento dle check in; el hotel no respeta tu reserva, te da la habitación que tengan disponible en el momento de tu check in.
Mucha deficiencia en los alimentos y bebidas en los buffets

Partner

2/10

Poor

13 Apr 2026

Joanne

Awful place - cannot book restaurants yet they are empty! Rude staff in the Sports Bar - Miguel was unhelpful and rude with our large wedding party. Positives rooms are great and clean and staff at the buffet are lovely. The whole place is so big across the various hotels that the staff don’t care enough to make us personal or special.

2/10

Poor

12 Apr 2026

Jaimie

We had roaches in our room and the staff, Alexa, was not surprised to hear about our complaint.

Friends

10/10

Exceptional

06 Apr 2026

Jason

Tequlia doesnt disappoint! New resort and it looks and feels like it. Beautiful spaces and great service

Family

8/10

Excellent

05 Apr 2026

Hope

The staff were great

10/10

Exceptional

04 Apr 2026

Sarah

Overall the resort was really wonderful! The food is good there’s a reasonable amount of choices at the buffet. The restaurants are very difficult to get in to, so use the app before you arrive to schedule à la carte dinners. The spa was wonderful and they were very attentive and caring. Would definitely come again!

Friends

6/10

Pleasant

22 Mar 2026

Pamela

Airport shuttle should be included. Also have more silent disco it was so much fun!

Partner

8/10

Excellent

16 Mar 2026

Sheila

5 star to the staff all so friendly
pools were great with plenty of lounge chairs
clean and well maintained resort
not a fan of the loud music/dance/foam/theme parties until 10pm or 1 am
another negative was the availability of a la carte restaurants
overall it was a great vacation

Family

8/10

Excellent

15 Mar 2026

Julie

Nice property, very friendly and helpful staff. Sometimes lacking in amount of staff especially at the pool and pool bar. The staff that was there were working hard but the company could hire more staff. Room cleaning was done well and timely. Food at the buffet was mediocre… but I don’t have high expectations. Wish there was more fresh fruit and guacamole all the time. There was no towel game as the resort was definitely not at capacity when we went which was awesome. Overall enjoyed our stay and would consider going back. The entertainment team was great. We loved the divorce party and Miss Xtras performance!

Friends

4/10

Poor

03 Mar 2026

Eduardo

There is no significant beach. The rooms are nice, the food and drinks are very poor. The entertainment is nil to none. This is not a five star resort, not even close.

Partner

6/10

Pleasant

03 Mar 2026

john

The rooms being newly remodeled and current is about all we enjoyed. There was absolutely no wait staff at the pool. The specialty restaurants showed full from the time we arrived only to find out concierge could make reservations. The 2 restaurants we ate at we good but no where near capacity.

8/10

Excellent

02 Mar 2026

Donald

Yes, we found the spa relaxing. The main pool on the other hand, not so much. Music that was played from 10am, until sometimes into the wee mornings, was extremely loud and mostly designed for the younger generation, which we aren't.

Friends

8/10

Excellent

02 Mar 2026

Catherine Janet

Thank you to everyone at Bahía Príncipe Grand Tequila. Loved our stay! Bring water shoes if you want to go in the ocean as it’s rocky. Spa was amazing. Thanks to Maria who gave a phenomenal massage. We had a WONDERFUL stay at Tequila!

Friends

10/10

Exceptional

28 Feb 2026

trevor William

Everything was great

Partner

8/10

Excellent

24 Feb 2026

JoAnne

Clean room amenities

Partner

10/10

Exceptional

23 Feb 2026

Claudia Elena

The rooms are always clean. The staff is very friendly. The hosts from the events make everyone feel happy. The food was not the best because the menu was the same everyday, but other than that everything was great.

Family

10/10

Exceptional

18 Feb 2026

Heather

Staff was friendly. Rooms were great with comfortable beds and pillows. Great shower and water pressure. Excellent pool. Lots of great entertainment. Buffet food was okay, not a lot of variety. I’d definitely try the à la carte options next time. Can’t wait to book again.

Partner

10/10

Exceptional

15 Feb 2026

Kathleen Agatha

The staff was excellent

Leisure Partner

10/10

Exceptional

14 Feb 2026

jenna bree

Excellent all inclusive.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Violeta

Perfect vacation spot

Leisure Family

8/10

Excellent

04 Feb 2026

Kayla Lynn

We had a great stay overall and would recommend this resort. The service and food were excellent, with very good à la carte restaurants.. just be sure to book them 10 days before your stay when you can access online check in.

It is a party resort and can be loud at times, but the noise was not nearly as bad as reviews made it seem. We slept well every night, even with our room being located right by the pool.

Room cleanliness was okay but not exceptional, and toward the end of our stay it felt less well maintained than at the beginning. Still, a fun resort with great food and atmosphere. Would come back.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Aliela

We had an amazing stay at Bahia Principe Grand Tequila. The staff were incredibly welcoming, friendly and helpful.
The resort and rooms were very clean. Beach access is just a short walk. There are also buggies that can drive you anywhere around the property. There’s also two different beach access spots for tequila.
The food was amazing! 10/10, great variety and many options for à la carte.

The highlight of our trip was the activities and events. There was always something to do. From day time pool parties and games to exclusive evening events.

A special shoutout to Gregory, the activities coordinator, who truly made our trip extra special. Our group chatted with him one night and it felt like he instantly became part of the family. We honestly looked forward to seeing him every day for the remainder of our trip. Gregory and his crew know how to throw a good party that includes every one of all ages!

Family

6/10

Pleasant

30 Jan 2026

Shannon

Rooms were very nice and well stocked. Lobby/reception area and lounge were beautiful. Attached shops were ok but incredibly overpriced ($15US for chips). Food was ok but be early or you wont get the good stuff. Very few Coffee machines powered on (only one in buffet) and often out of supplies. Bars were not well stocked but luckily we weren’t too picky. Cut-backs were definitely obvious but if you’ve never been to Bahia Principe before then you wont notice.

Leisure Friends

2/10

Poor

26 Jan 2026

Seungmin

1. Shower drainage issue
The water in the shower booth did not drain properly due to poor floor leveling.
The shower floor was lower than the drain hole, so water constantly remained on the floor. I believe this is a design or construction issue.
As a result, the room had very high humidity, all of our clothing became damp, and it was very difficult to dry anything during our stay.

2. Airport transportation issue
I booked my trip as a hotel and flight package. With previous package reservations, airport shuttle service was automatically included.
However, when I arrived at Cancun Airport, I was shocked to learn that Bahia Principe no longer provides complimentary shuttle service. There was also no Bahia Principe representative at the airport.
We had no choice but to arrange private transportation on our own for a round trip, which cost us an additional USD 357.

3. Food quality and staff service
The food at Grand Tequila and Coba was excessively salty and, unfortunately, not enjoyable. In contrast, the food at Sian Ka’an was good.
All staff members were very nice and kind.
In particular, Irving at the reception desk was excellent. I sincerely appreciate his help in arranging private transportation for us when our flight schedule was very tight.

10/10

Exceptional

20 Jan 2026

Daeja

Everything and every one was exceptional !!

Leisure Self

8/10

Excellent

19 Jan 2026

Lori

Good clean rooms, super friendly, helpful staff

6/10

Pleasant

19 Jan 2026

Robert

Our direct flights with seats booked were taken away due to airline changes. Expedia provides no support. Book your own trip. With hidden fees and no support, there is no advantage to using Expedia

10/10

Exceptional

14 Jan 2026

Elizabet

The pool wasn’t heated and was cold.

Leisure Family

10/10

Exceptional

11 Jan 2026

Jesus

The staff is great, helpful and kind at all times. I will recommend this site to friends and family.

Leisure Partner

2/10

Poor

03 Jan 2026

Nikita

Terrible experience all across the board

8/10

Excellent

03 Jan 2026

Richard

The property stated brand new when in fact it has been renovated, some of the rooms had odd smell, the sink and shower were not working properly, when we called the front desk they were not quick to fix the issues.the à la carte restaurants are hard to get in, the Buffett food was good and the New Years Buffett was outstanding. The jacuzzi pool had 3 whirlpools in one large pool but only 1 worked and none were heated. Overall we enjoyed our stay but with this advertised as a new property it should have been much better.

Leisure Friends

6/10

Pleasant

02 Jan 2026

SALIG RAOUL

Stayed at Grand Tequila from the 28th thru 2nd
- Rooms are nicely appointed, comfortable
- Well planned, refurbished layout of the resort
- To avoid loud music request a villa away from the pool - eg Villa 22
- Good party resort
- Excellent Service
- Decent entertainment
- Food below average including Speciality restaurants ( Probably rate it 4 out of 10) - mislabeled dishes, tasteless and some dishes unedible - as compared to other all inclusive resorts in the region
- Breakfast is the only saving grace
- Access to the beach via Trolly and runs v frequently

Summary - won't be coming back to this establishment..

Leisure Family

8/10

Excellent

26 Dec 2025

Jocelyn

Staff were great. From the entertainment team such as Roberto, Laila,.Gregory who made our family feel very welcome. Servers were amazing such as Herminio of La Casita, Juan and Luis of Mashua, and Jose of Cozumel.

Leisure Family

4/10

Poor

22 Dec 2025

Miguel

This was the first time we stayed at the Grand Tequila. While the new rooms were comfortable and clean, we had to change rooms because we had draining issues with the shower. It took them two days to move us. The cleaning service was good. The over all service was not good. We got food poisoning on the second day and their concierge refused to take any responsibility for it. He basically said I was already sick when I arrived and it was due to my poor hygiene while eating. He said that there were no other complaints about the food making people sick, but we know for a fact there were other people who got sick. Yes the rooms are clean and the beach is nice, but we will not be going back to this resort. The food is not as good as it used to be and the service is also going downhill. I spent my whole week sick with food poisoning. Basically, I paid a lot of money for an all inclusive resort to stay in my room sick eating crackers and drinking pedialyte. They did offer to send soup to our room. This was for a couple of days and only after we kept complaining.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Korrie

The staff here are amazing! So friendly and accommodating. The resort itself is beautiful, with 4 hotels on site you have several options for dining, pools, and whatever else. A very lively nightlife, we never had to look hard for live music or entertainment! Will definitely be coming back next year. 10/10

Leisure Partner

2/10

Poor

12 Dec 2025

Danielle

I chose this resort because they advertised a sports bar, and my husband is a huge sports fan. So why on earth is the sports bar not air-conditioned? Not even a fan. Everyone there was sweating and complaining. Miserable.
Check-in was a disaster. No one knew what they were doing. Total chaos.
They claim to have four restaurants, but that’s laughable. There’s basically ONE on site and it was “unavailable” the entire trip. The others are at different properties and “impossible to reserve” despite being practically empty. The buffet and food truck? Mediocre at best. Same bland food every meal.
This was my first time at an all-inclusive, and I genuinely didn’t know what to expect. What I didn’t expect was spending 45 minutes BEGGING for a dinner reservation on my birthday because the app didn’t work (probably because the WiFi barely works). When I asked for a manager, the front desk handed me a complaint form like I was an inconvenience. After insisting, they claimed the manager was “in a meeting.” I said I’d wait. He never came.

I eventually asked a random staff member who the manager was and asked them to find him. Shockingly, they did. But then he made us wait another 10 minutes outside in the sun while we were already sweating through our clothes. He finally secured us a dinner reservation—at another resort.

That dinner wasn’t even good. And the worst part? We were stranded afterward. The trolley he told us to take had stopped running for the night. So we had to walk 20 mi

Leisure Friends

10/10

Exceptional

10 Dec 2025

Hannah

Clean room, friendly staff

Leisure Partner

2/10

Poor

09 Dec 2025

Erinn M

This place is absolutely horrible. Where should I start?

1. Our room smelled mold - so bad that all our luggage and clothes came home smelling moldy. We asked to change rooms and received no assistance from the concierge.

2. This resort is marketed as a BRAND NEW resort - this is a 100% lie. The rooms smelled horribly and even the gym had multiple buckets to collect the water leaking from the ceiling. Additionally, it was advertised as 'on the beach' - which was a complete lie. A shuttle was required to get to the beach.

3. The food was almost inedible. Disgusting.

4. The customer service at the front desk was beyond poor. They received many complaints not just by me - due to the smell, the lack of availability of the al a carte restaurants (promised in the booking), the lack of AC in any of the restaurants or common areas.

5. No AC - need I say more? Even the AC in our room was broken for half of our trip.

Leisure Friends