Name: Grand Palladium Colonial Resort & Spa All Incl.
Address: Carretera Chetumal-Puerto Juarez, Playa Del Carmen, 77710, MX

10/10

Exceptional

18 Jul 2026

Danny

Property is huge and tons to do. Was very disappointed we couldn’t use the beach at all but nothing could be done about the seaweed. Our Concierge Raul was great and took care of all our needs. We did have staff come into our room when we had the do not disturb on the door so that didn’t make us too happy but over all Highly recommend

Partner

10/10

Exceptional

17 Jul 2026

Ivonne

Me encantó el trato de la gente las facilidades, de verdad muy agradecida de Octavio, antonio, ( nest rest) cielo, David mis CONCIERGE y sé que alguien más se me queda pero igual no tuve ni una sola mala experiencia todo fue hermoso Gracias a todos

Family

10/10

Exceptional

15 Jul 2026

Carlota Garcia

I enjoyed the stay

Friends

10/10

Exceptional

13 Jul 2026

Dante

Thanks to the entire hotel staff/personnel.

Family_with_children

10/10

Exceptional

04 Jul 2026

Julian

Very good facilities and very good service

Family_with_children

8/10

Excellent

04 Jul 2026

jose

OK

Family_with_children

10/10

Exceptional

25 Jun 2026

Armando

Everything perfect thanks

Partner

10/10

Exceptional

10 Jun 2026

Scott

I like booking here because you get upgraded there.
I wish they had an option with all of the info you get there.

10/10

Exceptional

07 Jun 2026

Vincent

From the moment we arrived until the day we left, we were truly amazed by the level of care, hospitality, and professionalism shown throughout the stay.

Every restaurant experience was exceptional. The service staff everywhere we went made us feel welcomed, valued, and genuinely cared for. You can tell that the employees take great pride in what they do, and it absolutely elevated our entire trip. Every dinner felt special, every interaction felt warm, and the consistency across the resort was honestly impressive.

We especially wanted to recognize the outstanding service at Zentropia, as well as our concierge David and Cielo. They went above and beyond to make sure our honeymoon was unforgettable. Their kindness, attention to detail, and willingness to help with anything we needed made such a huge difference during our stay. It never felt like “just customer service” — it felt personal and sincere, and that means a lot to us.

What impressed us most was the absolute care taken throughout the resort. Whether it was the staff, the cleanliness, the atmosphere, the restaurants, or simply how attentive everyone was, you could feel that the resort genuinely cares about creating memorable experiences for guests. That level of dedication is rare, and it did not go unnoticed.

This honeymoon meant everything to us, and Grand Palladium exceeded every expectation we had. Because of this experience, we can confidently say we will absolutely be returning for years to come.

Partner

10/10

Exceptional

21 May 2026

Sahil

The staff were consistently phenomenal! Very friendly and super kind. We loved the pools, and the food was excellent.

Partner

10/10

Exceptional

17 May 2026

Nolberto

Clean room

10/10

Exceptional

01 May 2026

ELVIRE Kendall

Great resort. Very spacious. Beatiful pool, very refreshing yet not freezing cold. Beaaautiful room booked with expedia

Self

10/10

Exceptional

19 Apr 2026

Christine

Our stay was everything I could have hoped for! Jose and Rafael went the extra mile to make sure our anniversary was special! The food was great, the service was great, the atmosphere was much needed. I would definitely stay at this property again, it just had so much to offer!

Partner

10/10

Exceptional

08 Apr 2026

Jose

Great resort, excellent food choices. Good entertainment

Family

10/10

Exceptional

31 Mar 2026

shantia Renae

Staff were very helpful in every aspect. They ensured to check in everyday with every staff changes. They were kind, friendly and meet every request. The food was great! Everything about my stay when as planned. Loved this trip!

Friends

2/10

Poor

30 Mar 2026

Sergio

The room needs an update. Staff needs better training. Breakfast was good and the bars.

Family_with_children

10/10

Exceptional

30 Mar 2026

Bryan D

This was our second stay at TRS Yucatan and we’re very happy with our stay. Our butler Alberto was exceptional. He went above and beyond to make our vacation special for us.
Other exceptional staff include Daniel and Hector who were very helpful with rides around the resorts and helping out with our luggage. We were very happy with the resort and the food, drinks and amenities were still outstanding. However, coming back we noticed a few things that we wish had not changed. The hydro circuit used to be a perk of TRS and now is an upcharge. The amount of upcharging at the resort now is a bit underwhelming. Also, the quality of the food at El Gaucho was very disappointing. There was better steak at the other à la carte restaurants we tried. The Italian, French and Mediterranean restaurants were all very good. The best restaurant service by far was at Caprichio. The staff were the most attentive and friendly. The venue at Helios was very nice but Caprichio had the better food and service.

Friends

10/10

Exceptional

28 Mar 2026

Ella

Everything about this resort was amazing. Anything you forget to bring, you can either buy or it is provided for you. The staff are extremely friendly and helpful.

10/10

Exceptional

28 Mar 2026

Matthew

Nice buffet selection

Family_with_children

10/10

Exceptional

24 Mar 2026

Julie

This resort was amazing. It was like they had thought of every detail. The whole resort was immaculately clean inside and out. The pools the beaches were gorgeous with tons of seating. There was a sargassum problem this week, however the resort staff were cleaning it continually and the beach was quite usable in places. The resort was so spacious, we walked all the time and always something fun to see, including lots of wildlife. There were shuttles running all the time for people that didn’t want to walk. The food was delicious, with many different places to eat. We especially loved the Japanese Show Cooking, and the cafe. We participated in many activities. Painting with Liz was a highlight. We also loved Bar Tending Lessons and Sushi making! The nightly entertainment was so much fun! The White Party and Tacos and Tequilla were not to be missed! We would go back to this resort in a heartbeat!

Family

10/10

Exceptional

17 Mar 2026

Lindsey

I’d highly recommend anyone come to this resort. There is truly something for everyone. The property is massive and it has a lot to offer. I would recommend the staff explain in more detail upon arrival of its guests all of the amenities available & how to get there. However, the staff members were always happy to answer our questions. We had an incredible time!

Partner

8/10

Excellent

15 Mar 2026

John

Clean room, friendly service

10/10

Exceptional

14 Mar 2026

LeeAnna

Spa was incredible. Loved all the restaurant options. Access to all of the lobbies and activities was great.

Friends

10/10

Exceptional

11 Mar 2026

Rheanna

Nice beach access, great pools, excellent food choices, friendly staff!

8/10

Excellent

09 Mar 2026

Tyann

Beautiful property with something for everyone.

Friends

10/10

Exceptional

08 Mar 2026

Andrew

The resort is massive and the VIP experience through Expedia gave us all access to more activities and restaurants than we could get to in a week. The staff and concierge services were incredible, shout out to Omar, and the balance between family friendly and exciting atmosphere was perfect. Would love to come back as soon as possible.

Friends

8/10

Excellent

05 Mar 2026

Mary

Great resort property and staff. Rooms were clean and public bathrooms were always very clean and well stocked. Food and restaurant selection very good. Juan and Jesus at the Sumptuori restaurant were excellent, friendly, hard working and funny. The Mexican restaurant is very ethentic dining so if your used to Canadian and Americanized Mexican then this is not the restaurant for you.
The sports bar is open 24 hours and offers a great atmosphere and good appy style pub snacks. It’s a hidden gem.
Omar our concierge was top notch.He consistently amazed us. We were a group of 8 with four rooms. He knew everyone’s sir names and room numbers without us reminding him. It’s so nice to be able to explore the other resorts while staying at Colonial.
Thank you.

6/10

Pleasant

05 Mar 2026

Mike

We've been to this resort multiple times over the past 15 years. The staff and resort grounds are excellent! Staff are so friendly and willing to serve. Unfortunately, the hotel services (rooms) are really showing their age. We had guests that did not have hot water for 2 days, a tv that was replaced after three sevice visits, remotes that did not work, a shower faucet that broke off causing water problems. We personally had a water leak from the ceiling that began in our bathroom. We ultimately had to moved from our room at 23:00. I'm not sure we'll return again due to the room issues. Sad, you pay a premium for this resort. They need to dedicate a portion of their revenue into room upgrades, or they will continue to lose long term customers.

Friends

10/10

Exceptional

28 Feb 2026

Dustin

Very big resort, and the busses will take you anywhere you want to go. Has 3 different vibes, the family/kids pool, the mostly adult pool, and the only adult pool. The drinks were very good, and the food was also really good. I would highly recommend trying the restaurant Helios as it was our favorite. The Italian restaurant Portofino may have been having an off night, because it was not very good and they didn't let you order appetizers???? Quite strange, but overall still a great experience and would highly recommend!!!!

Partner

10/10

Exceptional

27 Feb 2026

John

The staff was amazing ester kept our room fully stocked and cleaned. Staff in general was just amazing they made sure you felt like vip all trip. Can’t thank them enough for letting us enjoy our stay at an amazing resort.

6/10

Pleasant

26 Feb 2026

Tom

Had problems with TV working on 3 consecutive days. they finally replaced the TV. Had problems with the screen door on the deck...tough to move without taking it off the tracks. Had problems with our Shower. Shower nob broke off while I was attempting to turn on the shower. They fixed it promptly. Then it was started leaking so they replaced a gasket. Water was turned on and off during our stay a couple times, aside from our problem. And electricity went off and on about a 1/2 dozen times during our stay. The couple we went with had to change rooms on day 6 because water was leaking through their ceiling into the bathroom. Entire staff was remarkably prompt and friendly, always accommodating and I'd give their service an absolutely outstanding. But they're failing their guests with a poor product now. Been their about 9 years earlier and had none of these room issues.

Friends

8/10

Excellent

23 Feb 2026

sheila

The facilities are very nice. The room needed some updates like the bed. When we got there the bed was visibly sunken in one side. We requested this is be addressed. They came
And made some adjustments but by the end of our stay it was again sunken. It definitely needed a new bed. The cleaning staff did a great job.
Something we did find disturbing was there wasn’t much sound insulation. Every time someone opened or closed their door it sounded right in the room.
It had a nice balcony which added to the room.
I also have celiac disease and the food was amazing. They always asked if there were any allergies and would offer a tour with the chef if desired. The only thing that I found was missing were snacks. I light to have something salty at times and there was nowhere to purchase these that didn’t cost a fortune. The resort did not provide this type of thing. There are some stores in the resort but a bag of chips cost 15$ usd.
Every night there was great entertainment. We had a very nice time and do recommend this resort.

Partner

8/10

Excellent

20 Feb 2026

Krista

All the resorts were very clean and well taken care of, the staff was amazing and extremely helpful. The food was very good at most the restaurants. We enjoyed our stay with them.

Partner

8/10

Excellent

19 Feb 2026

Deborah

The room and overall stay were very good. The beach was clean, although there was some seaweed during our visit. We did notice trucks actively working to remove it, which was appreciated.

There was a great selection of swimming pools, all of which were clean with plenty of seating available.

I highly recommend booking restaurant reservations ahead of your stay, as many were already fully booked when we arrived. Transportation between the adjoining resorts was somewhat inconsistent. If you are staying at Colonial or Kantenah, be aware that most of the transportation seemed to prioritize TRS, White Sands, and Family Selection.

The buffets offered a large selection, especially at breakfast. Each room includes a minibar, which was convenient. Most staff members speak both English and Spanish, though Spanish is more commonly spoken.

They offered family-friendly shows suitable for all ages, which was a nice touch. There is some sales pitching on-site; it was not pushy, but it is present.

The resort is about an hour from Cancun Airport, and airport transportation was $225 one way. I would recommend arranging transportation in advance or contacting the hotel to see if they can assist with transfers.

Overall, it was a good stay with a few things to plan ahead for to make the most of your visit.

Partner

10/10

Exceptional

19 Feb 2026

Preston

Staff was great. Grounds were beautiful food was ok

10/10

Exceptional

14 Feb 2026

Francisco Javier

Staff

6/10

Pleasant

09 Feb 2026

Cheryl

Daily room service was very inconsistant, some days no faceclothes, other days no water, other days no floor mat for shower

Leisure Family

8/10

Excellent

08 Feb 2026

Kristy Leanne

We stayed here Jan 23-30, 2026 and had the best time. The resort was beautiful, well maintained in all the common area, staff were friendly and attentive. Room was good- nothing spectacular but it was clean and spacious, the bed was comfortable, well stocked mini fridge and housekeeping was excellent! The lobby shows (performed by the incredible POP team) and markets were a great way to spend our evenings- you definitely need to attend the UV Beach Party and Bingo Night when you are there. Because we booked through Expedia, we had VIP access to all three resorts on the property and concierge support through WhatsApp (this was the best as they can make your restaurant resos and help with soooo many other things... didn't know I needed this service in my life until this trip). Food was okay, well presented at the buffet but selection didn't change much from day to day. A la carte restaurants were also just okay. Tip- when you book the Japanese A la carte, if you pick the teppanyaki table it is a set menu and you do not have access to the sushi bar or any of the items on the menu you can see in the app... we would have chosen to eat in the regular side if we had known this. Beach is nice but very rocky entering the water by the Colonial Resort, you have to walk a short way down the beach closer to Kantenah to find an area to enter without rocks. All in all, this was a fantastic resort, our three teenagers (14, 17, 19) had a blast and we would definitely stay there again.

Leisure Family

10/10

Exceptional

30 Jan 2026

Michelle

The staff were friendly and attentive. Enjoyed our stay.

Leisure Friends

10/10

Exceptional

28 Jan 2026

Ronald

Nice clean renovated room that was comfortable and well stocked

10/10

Exceptional

26 Jan 2026

Andrew J

Room was very nice, we had 13 people at the resort for 7 days and we all had a great time, I just needed to remember to do some more walking before we went, you can really get your steps in here, or you can get rides also lol.

Leisure Friends

2/10

Poor

20 Jan 2026

Antonios

Left early due to medical issue and they didn't refund me any part of the remaining days.

Leisure Family

10/10

Exceptional

11 Jan 2026

Ralph

Initially booked another resort had major troubles. So changed to Grand Palladium Colonial. Absolute amazing. They upgraded our room on arrival at no cost. Lots to do and see. Food was excellent. No complaints from me I will go back to this resort. Loved It!

Leisure Family

10/10

Exceptional

30 Dec 2025

Christine Ginette

Facility and staff exceptional! Food was just okay

10/10

Exceptional

18 Dec 2025

TATYANA

The breakfast had a lot of choices. Service was great. We spent most of the time near the sea. The beach is sandy and very good for a long walks

10/10

Exceptional

16 Dec 2025

Mahendra

PRO- A very large resort that is very family & young kids friendly. Lots of food and pool activities for younger kids. The buffet has a smaller variety of options but each dish was well prepared. The resort is nature themed with local animals and vegetation surrounding each pathway. CON- the lack of lighting. Some of the walkways have no lighting at night. There is also a lack of activities at night adult guests with many of the bars closing at 6pm and opening at 10am.The transportation from one area to the next was slow at times. With many of the carts on the side with no drivers available. Highly recommended for families with young kinds or a carefree relaxed time. Not suited for guest looking for something to do after 8pm.

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Cassidy

Had a great stay here! The beach and views were absolutely beautiful, and there were lots of fun activities to choose from throughout the day. The resort was clean and well maintained, and the staff were super friendly and helpful. I also felt very safe the entire time, which made it easy to really relax and enjoy the stay. Would definitely recommend!

Leisure Self

10/10

Exceptional

10 Dec 2025

Kayla

We had an amazing stay! The resort is very safe, peaceful, and fun. There are many different dining options as well as several buffets. All of the staff were super friendly and treated us well. Our buildings concierges David and Cielo were incredibly helpful during our stay. They were able to answer all of our questions, as well has assisting us with different bookings. There are multiple pools on site and a beach as well. Our room was also very nice and the cleaning crew did an amazing job upkeeping it. There are also many actives and shows to enjoy as well. Thank you so much for making our stay great!

Leisure Partner

10/10

Exceptional

07 Dec 2025

Filip Tomasz

This was our first time staying at the Grand Palladium, and we had a wonderful experience. My husband and I stayed at Kantenah, while our adult kids stayed at Colonial. It worked out perfectly- they were close to all the activities and entertainment, and we were just steps from the beach, which I absolutely love.

This is definitely a resort we would return to. We enjoyed the food, the shows, and the overall atmosphere. My only suggestion would be to offer even more entertainment geared toward teenagers and young adults. The White Party was a huge hit for my sons (and for us!), and more events like that would be fantastic.

I truly recommend this resort for all ages-everyone will find something to enjoy. And special kudos to the entire staff. I have zero complaints. Everyone worked incredibly hard and treated us wonderfully, allowing us to relax and feel completely taken care of throughout our vacation.

Leisure Family

10/10

Exceptional

03 Dec 2025

Dolores

Everything was just wonderful. They made me feel welcome all the time. Miguel was so good at the Hacienda restaurant with his beautiful smile. I can’t wait to come back. Thank you so much for this great experience

Leisure Self

2/10

Poor

01 Dec 2025

Evan

Our experience at the Grand Palladium took a shocking turn during our visit to the spa—an area that should be the most carefully maintained part of any resort. When we approached the spa pool, something was immediately off. A viscous, slightly bubbly residue floated on the surface—impossible to mistake for anything other than what it was.

We later learned a wedding party had just finished, and some very intoxicated groomsmen had been in the spa beforehand. Accidents happen; vomit. We informed the spa attendant right away, fully expecting the pool to be cleared, treated, and temporarily closed. Instead, nothing happened. No testing, no filtration pause, no sanitizing protocol. The pool stayed open as if everything were normal.

Guests kept getting in, unaware of what they were stepping into, and I found myself warning people personally—something I never imagined doing on vacation. Coming from a tourism region myself, I know any resort can build impressive amenities and hire plenty of staff. What separates the good from the bad is how they handle moments like this.

When the crown jewel of the spa—the hydrotherapy pool with the Roman faucets—isn’t even closed after a bodily fluid incident, it speaks volumes. It shows a willingness to overlook basic sanitation for convenience or optics. And once you see that, you can’t unsee it.

This wasn’t just gross—it revealed resort’s true standards, and they fell far short of what any guest should accept

Leisure Family

8/10

Excellent

29 Nov 2025

Lawrence

Clean and spacious.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Claire

The resort was gorgeous! Food was great, rooms and service wonderful- so many options. David and Ceilo were so kind and helpful and Alejandro at the lobby was great. We wpuld absolutely be back - highly recommend.

Leisure Family_with_children

8/10

Excellent

20 Nov 2025

scott W

Breakfast and lunch are our favorite meals at Grand Palladium, but the dinner dining options can be hit or miss.

We tried a couple of the ala cartes, but the La Hacienda buffet had better options - especially the salad and side dish offerings. The desserts were always better in the buffet. Being from Arizona & New Mexico, we did appreciate the extensive Mexican cuisine options in the buffets.

This was our 6th (or 7th - we lose count) visit to GP, and our 24th trip to the Riviera Maya. Our dining opinions are are almost identical across all the resorts.

Leisure Partner

2/10

Poor

15 Nov 2025

Robert

I want to share our experience with you. This was a very bad experience at a beautiful resort. You need to address you customer service and concierge service
1. We checked in at white sands on Monday Nov 3rd. Room 5604. Our bags sat at the concierge for ever we finally went and got the no one was there.
2. The app did not work to make reservations, went to the front desk and they tried and it still said “guest not found”. We were told to go to the concierge to make reservations. We came with a group and we could not enjoy dinners with our friends. We had to eat buffet all week. We did get one reservation for the last night but not with any of our friends.
3. My husband fell at the white sands pool on your slippery steps. And cut his arm on the tile and has a huge bruise from his shoulder to forearm. Your life guards were great but your other staff were all worried about me filling out the form . We were contacted by concierge and I let them know we could not go to our one and only dinner reservation and would have to order room service, they didn’t even offer to comp the fee for that so again I went to the buffet alone and brought food back to my husband.
4. I asked to speak to a manager and I was told no and given this email address to send a message to.
5.the front desk and concierge were ne help.
6. The trolly drivers for TRS refused to pick us up, the other drivers said they are not supposed to do that.
7. There were area of wet paint at the secret pool that were not

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Victor Reynaldo

Everything was great, staff, amenities… this was a great vacation, if God let me I’m coming back to this paradise and thanks to Expedia we were upgraded to VIP, that was amazing.

Leisure Family

10/10

Exceptional

06 Nov 2025

Tichina

Resort was phenomenal and that’s not even half of the experience I had with my children ….

Leisure Family

10/10

Exceptional

05 Nov 2025

Aaron

Very friendly and clean

Leisure Partner

8/10

Excellent

31 Oct 2025

Terrence Joseph

The pool was clean and neat. But it was toooooo deep all over. The children's section was very nice which was where we spent our time. The breakfast could have had more variety and they didn't make the omelets very well. They needed more variety.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Jim

Everything was perfect

10/10

Exceptional

20 Oct 2025

Fernando

We had a great stay. The rooms are alright, though a bit old. Our room felt very humid and the pillows smelled a lot like humidity. Restaurants can get too noisy and messy. Overall, we enjoyed our stay & will for sure come back, just maybe in Kantenah or White Sand.

Leisure Family

10/10

Exceptional

18 Oct 2025

Nicole

Our family of four with two pre-teenagers had a great time staying here. The property is gigantic. Very convenient. Rooms are clean. Would recommend.

Leisure Family

10/10

Exceptional

07 Oct 2025

David

Spa was amazing!!

10/10

Exceptional

28 Sep 2025

Janet Lynn

We were in white sands room 5904. I cant say enough good things about our concierge David and Cielo in our building. They were so helpful and made it easy to make reservations and information about resort. We thoroughly enjoyed every part about this resort.

Leisure Family

8/10

Excellent

28 Sep 2025

Rose

I can say that the cleaness of the room was clean as often and neat. The staff were great from checking, guest services, to the dinning room and they were helpful to listen to your need and delivered. They were 2 agents that asign for expedia , David and ceilo were very good in what they do..I can conclude people and the family friebd were very frienldly.. one more thing in the future the hotel should provide transportation is a big resort.thank you.

Leisure Family_with_children

10/10

Exceptional

23 Sep 2025

Abanoub

Everything was phenomenal specially Cielo and David at Building 59 Lobby they have done beyond our needs, we definitely loved it. Will definitely be back. Thanks for an amazing experience.

Leisure Family_with_children

10/10

Exceptional

09 Sep 2025

Enrique

I liked that everyone is very attentive

6/10

Pleasant

09 Sep 2025

Michelle Lena

Expected a nicer beach

Leisure Family_with_children

10/10

Exceptional

08 Sep 2025

Anushey

Our experience at the Grand Palladium Colonial Resort was absolutely perfect from start to finish. Upon arrival, we were pleasantly surprised with a complimentary upgrade thanks to booking through Expedia, which made our stay even more special.

The resort itself is stunning—beautifully maintained grounds, spacious and comfortable rooms, and a wide variety of restaurants and activities to enjoy. Every staff member we encountered was welcoming, attentive, and made us feel at home throughout our stay.

From the pools to the beach, everything exceeded expectations. The atmosphere was both relaxing and lively, offering the perfect balance whether you wanted to unwind or take part in activities.

We couldn’t have asked for a better experience and will definitely be returning. Highly recommended to anyone considering a stay in the Riviera Maya!

Leisure Friends

10/10

Exceptional

07 Sep 2025

Ieva

Our 5th time at Grand Palladium Riviera Maya. Love it

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Emma Hong-Ai

The whole experience was absolutely magical. I payed for transportation from the airport to the resort and also back again on my checkout date. My driver, Rocky, was so kind and helpful. The welcome at the resort was warm and check-in was seamless and fast. I was offered hibiscus water and got my wristband before being whisked away via golf cart to my room. I was upgraded to a newly renovated room. Through expedia, I had the VIP Package which included access to all 5 resorts and a special welcome sweet treat and bottle of Chardonnay. My favorite resort was TRS, the adults only section. The infinity pool was so serene and the employees would wander around handing out surprise snacks which was a lovely and personalized touch.

Oswaldo and julio, concierge employees, were absolutely fantastic! They assisted me with making dinner reservations, getting bingo tickets squared away, and answering general questions! Fabulous emoloyees!!

The ocean was beautiful, the food scrumptious, and the employees were 5-star! I want to come back!

Leisure Self

2/10

Poor

04 Sep 2025

VICKY

We had to change our 4 rooms 3 times within our 5 night stay. Each room has multiple issues with no phone service, old and rusty, bugs, smelling like mildew, tub way too high that had us have accidents getting out. Door locks and safe not working, bathroom outlets not working, very yellow dim lights throughout, refrigerator leaking! Anything else, yes. Too many crazy animals running all over the place that would take the food right out of your plates. Never going back there again! Oh and big giants water bugs walking around the rooms and Many mosquitoes in the rooms too! Food was not good either.

Leisure Family

10/10

Exceptional

04 Sep 2025

Zully C

Everything was beautiful except that Resort is huge and very overwhelming with what to fo especially if traveling with young ones

Leisure Family_with_children

10/10

Exceptional

03 Sep 2025

Armando

It was very good there is plenty of restaurant options

2/10

Poor

30 Aug 2025

Sandra

There are so many things. We had to change our room three times and I actually had to pay $1,000 upgrade for four rooms. The wildlife rats and raccoon monkey things running rampant all over including in the restaurants and in the lobby. Cockroaches the size of school buses. Absolutely horrible place I will never ever come here again and I suggest if you plan to you better think again. Also the staff does absolutely nothing to accommodate you. Do not stay here. Spend your good heart and money on a good place and read all the reviews before you come here. I assure you you will change your mind very quickly

Leisure Family

10/10

Exceptional

29 Aug 2025

Jeanette

It was our first time at a resort, so we didn’t know what to expect. Most of the staff was very nice, helpful and informative. We loved the ambience and the fact that there was carts to drive us to our destinations. The carts were convenient because we didn’t know where we were going a lot of the time, so they also helped by saving us time. They were very keen on keeping everything clean all of the time. We did get a room with 1 broken bed and the closet door fell off. We made several attempts to get these issues fixed, but didn’t seem important to anyone. The bed issue was important to me because good rest is part of a good relaxing vacation. The food was okay, not bad, but nothing special either. I was looking forward to having fresh seafood, but it was hard to find any… the options were very limited. Other than those two things, everything was perfect. It was a great stay, I will definitely go back.

Leisure Family

10/10

Exceptional

18 Aug 2025

Benjamin

The service it top notch! It is very safe. I had access to most of 4 resorts! Lots of food and entertainment options.

Leisure Family

8/10

Excellent

15 Aug 2025

Godofredo

Very good service, but the they have a social club membership, they make me waist to much of my vacation time.

Leisure

10/10

Exceptional

12 Aug 2025

Cynthia

The hoteal staff were attentive and carong from beginning to end. Very accommodating! The app for reservations is a bit misleading but the concierge at each lobby are very helpful. The servers at the restaurants provided beyond great customer service. We were surprised everyday with a treat from the person that takes care of the rooms. Sad to leave, but will be back.the food is fenomenal at the resyaurants and at the buffets! Entertainment needs a bit of work, But the beach parties are great...

Family_with_children

10/10

Exceptional

29 Jul 2025

David Christian

The attentiveness of all staff in the restaurants and pools was amazing. The areas inside the buildings as well as outside were kept very clean.

Leisure

10/10

Exceptional

24 Jul 2025

Joanne

We enjoyed our stay at the Grand Palladium. We booked Colonial but was bumped into Kantenah and VIP guests. Being VIP guests, we got access to exclusive restaurants and lounges and concierge service. David and Cielo, our concierges, are awesome. They are always a text message away.

Leisure Family

10/10

Exceptional

22 Jul 2025

Kiefer

Was just great we will be back for sure

Leisure Family_with_children

8/10

Excellent

19 Jul 2025

Caroline

The staff. Cielo was very professional.

Leisure Family

10/10

Exceptional

19 Jul 2025

Juan

The place is great very clean the staff is amazing very friendly and always ready to help a lot of things to do for adults and kids

Leisure Family_with_children

6/10

Pleasant

13 Jul 2025

Shelly

Staff was very friendly! Our only complaint about our stay was the air conditioning system. Ours did not work in our room and we even had an upgraded room and it was mid July so extremely hot in Mexico. We would complain to our butler several times but they didn’t jump to the needs of the air conditioner.

Leisure Partner

10/10

Exceptional

12 Jul 2025

Nadzeya

We liked our

10/10

Exceptional

09 Jul 2025

Geiner

Very nice place

Leisure Family

10/10

Exceptional

06 Jul 2025

Jo Allen Uson

Love the wildlife, quiet and eco friendly hotel. Food was amazing! It’s like a party every night. No boring hours

Leisure Family_with_children

10/10

Exceptional

18 Jun 2025

Raquel

Fue una experiencia maravillosa. El personal es exepcional y nos hicieron sentir como en casa. Una experiencia de lujo, ¡gracias!

Leisure Family

10/10

Exceptional

21 May 2025

Kervens

Just got back from my trip there, was there for 7 days I had a great time, for someone who travels a lot and had many experiences..this resort was top notch and specifically David the concierge from Building 59 he’s the best!! Did not have to go to reception for anything..

Leisure Friends

10/10

Exceptional

11 May 2025

Grant

Very clean and staff was very helpful. Food and drinks were good.

Leisure Partner

10/10

Exceptional

09 May 2025

Sady Alexander

Alessandra was such a great help. She was so attentive and made our trip much easier. She was the highlight of our trip . Everyone from the cleaners, maintenance guys, chefs, hosts , were all so kind and on top of things. The property itself is beautiful and has many cool wild life that just hung around. The TRS experience is definitely the best as far as what we were looking for. Top notch property, top notch staff. I am always looking for something to critique but in this case , I couldn’t find one thing. 11/10

Leisure Friends

10/10

Exceptional

09 May 2025

Aleigha

I had an amazing time here! The staff are wonderful and the whole resort is so stunning!

Leisure Self

10/10

Exceptional

17 Apr 2025

Kenneth Gordon

Great place, great people, all-around wonderful resort. Facilities and restaurants were very good. Would recommend.

Leisure Partner

10/10

Exceptional

12 Apr 2025

Angela

Great staff, endless food and drinks.

Leisure Family

10/10

Exceptional

07 Apr 2025

Kim

I like everything about the property at Palladium Colonial. The room was always clean and bed was made every day. I have no complaints. Love the weather and food.

Leisure

8/10

Excellent

06 Apr 2025

Jesus

L Naturaleza viva me gustó ,El personal en todas las áreas fueron muy serviciales y atentos, pero lo de las habitaciones el aroma de las cobijas fueron desagradables.es lo k no me gustó.

Business_and_leisure Partner

6/10

Pleasant

01 Apr 2025

Dien

Hit and Miss

The resort is nice and spread out. Service is hit and miss. We had excellent seafood and mediocre steaks. In general, decent food at buffets, Argentina, French, Seafood restaurant. Thai restaurant was bad!
I lost a nice thermist at Playa beach, family section. I have been to at least 15 resorts in Quintana Roo and this is the first time I lost an item. I requested for a camera review but people at concierge desk don't seem to care. They never get back to me.

Friends_and_family Friends

10/10

Exceptional

30 Mar 2025

NOLASCO

Upgraded stay to VIP guest in TRS Yucatán because of my Expedia membership and it’s absolutely phenomenal experience. Love the food, drinks, night entertainments and unbelievable service by staff.
Been to Cancun and Riviera Maya 5x. The attention to details by staff here to make your stay unforgettable one is unmatched!
We love this place!!!

Leisure Partner

10/10

Exceptional

29 Mar 2025

Linh

I don’t like buffet at this properties