Name: Catalonia Riviera Maya All Inclusive
Address: Avenue Xcacel Lote 1, Mz18, Plano 2, Puerto Aventuras, 77783, MX

Catalonia Riviera Maya All Inclusive

Riviera Maya / Playa del Carmen · Mexico

Avenue Xcacel Lote 1, Mz18, Plano 2View location

100 reviews shown

8/10

Excellent

23 Jul 2026

Kaylen

The resort was fine. The rooms were clean. Our toilet didnt flush well... other than that the rooms were great. The food was delicious. Drinks were fine. Beach was good. A little rocky. The seaweed was what it was. Not that big of a deal to me. The pool was really warm. I was not expecting it be warm. We weren't overly impressed with the upsale tactics. That was really unfortunate.

10/10

Exceptional

23 Jul 2026

DENISE

Privileged suite plunge pool was amazing and well worth the upgrade

10/10

Exceptional

23 Jul 2026

Sébastien

Toit etait bon, beau et le staff merveilleux

10/10

Exceptional

22 Jul 2026

Christian

We had an awesome stay at the hotel. Personnel were great, the food at the restaurants were incredible, the room was beautiful! The seaweed situation (out of their control) made snorkling less enjoyable and the beach has a lot of sharp coral at the edge, but for the rest it was a truly enjoyable vacation. Very pleased!

10/10

Exceptional

21 Jul 2026

Michael Vincent Taylor

Room was pretty clean, and staff were kind. Food was delicious.

Partner

6/10

Pleasant

18 Jul 2026

Taylor Sky

Stayed there for five days. The resort itself was nice and welcoming staff. The rooms in the privileged suits are outdated and smell a bit moldy. I wouldn’t Pay more for the rooms with the tub outside. You’ll get a nicer room and updated room if you don’t get the ones with the tub on the balcony. Food was not the best. The breakfast definitely outweighed the lunch and dinner. Disco was very nice and i like how we were aloud to go onto the sister resort. Rate for the stay overall would be 6/10.

Friends

10/10

Exceptional

18 Jul 2026

Efrain

The Hotel is clean and the food very good. We had fun family vacation!

Family_with_children

10/10

Exceptional

17 Jul 2026

Erika

My kids and I absolutely loved it!!! Thank you to ALL staff! Specially Carla and Berecine... You are so welcoming! Thank, obrigada!!! 🇧🇷🇨🇦🇲🇽

10/10

Exceptional

14 Jul 2026

Cristhian

Todo excelente, volveriamos

Partner

4/10

Poor

14 Jul 2026

Viviana Patricia

Las piscinas son chicas, la playa es rocosa y además el tema del sargazo quedan inutilizables mas allá de los esfuerzos por conterlo. La comida es los restaurantes a la carta es deliciosa pero en los buffets es bastante limitada.
Lo que menos me gustó fue el spa he tenido una muy mala experiencia. Teníamos 2 reservaciónes de 30’de masajes , nosotras llegamos 5’ antes a la primera sesión pero las personas antes que nosotros habían llegado tarde así que solo nos dieron 16’ una vergüenza. Solo lo compensaron con 15’ más en nuestra próxima sesión. En al segunda sesión el vapor no andaba y la piscina tenías varios jet de hidromasaje no andaba.
No recomiendo hablar a los que le quieren vender el executive todo una mentira

Family

10/10

Exceptional

09 Jul 2026

Leigh Ann

This was our second trip to this resort and we loved it both times! We’ve been to other area resorts but we like this one best!

Family

6/10

Pleasant

06 Jul 2026

Martine St

The food selection and drinks could have been better

Partner

6/10

Pleasant

05 Jul 2026

Michael

Hydrotherapy pool was barely working and very disappointed. Food was average to good depending on where you eat. The liquor at the bars were very bottom shelf and were not good. Was told upon arrival that our mini fridge would be stocked daily with bottled waters and soda, which was not. Reservations at the restaurants were hard to get and one was kicked out of the system for an unknown reason. Property has some age and it shows. Staff was very friendly though. If you're going thinking this is a top tier resort, it's not. It's crowded and the pools are small. The beach is OK but under the water is all rocks and you can't get out to swim without some sort of water shoes.

Partner

10/10

Exceptional

03 Jul 2026

Noel

Our first all-inclusive and it was wonderful. Multiple restaurants and two food halls. Relaxing, part of a walkable neighborhood of shops and restaurants off sight and they had their own beach areas. Staff was so kind and rooms were clean, air conditioning worked great, nice sitting areas outside that were covered and not. Pools great-one with swim-up bar.

You'll have to get used to the sereques running around.

Our only complaint is we wish it was closer to the airport. Pay the extra $ to get a private car or Uber. Advise you do not take the shuttle that stops at multiple hotels-took us 2 hrs to get to our hotel because of all the traffic and stops - it wasn't the distance.

We'd stay here again.

Friends

10/10

Exceptional

03 Jul 2026

Amanda

The property was clean & well kept . Staff was friendly & helpful ! This stay was nonthing short of amazing . Food was excellent

Partner

10/10

Exceptional

30 Jun 2026

May Angela Lintag

Clean room, they clean up after whenever we go to dinner. Air conditioning in the rooms. We had an early arrival, they checked us in right away, gave us our bracelet & we were able to use all amenities although the room were not ready until 1pm. All the staff were nice, the nightly shows were great. The dinner restaurants were great.

Family_with_children

8/10

Excellent

29 Jun 2026

Alice Emily

We enjoyed our stay very much - clean, modern and comfortable room, lots of choice in terms of pools and we were even able to use the beach on rare sargassum-free days. The food at Adelita Mexican restaurant is stellar, buffet is also good though they don't change the dishes every day so not a lot of variety. We got four speciality meals for a ten-night stay, I felt one more would have been the correct amount as would have liked to try all 5 speciality restaurants. The grounds are pretty and full of cute agoutis running around, but the location is a real selling point - Puerto Aventuras is a very safe, gated community, so you can walk over to the nice marina and do some souvenir shopping/eat out.

Partner

8/10

Excellent

28 Jun 2026

Alexis Frieda

The overall experience was good. The food was okay, but I wish there were more authentic Mexican options to really feel like we were experiencing Mexico.

I also wish food could be served by the pool. Guests currently have to leave their lounge seats, and since saving seats isn’t allowed, it can be inconvenient—especially for families with kids who are enjoying the pool and don’t want to leave. It would be great if they offered simple poolside options like nuggets, chicken strips, fries, or nachos.

It’s nice that kids are allowed in all pools, and the water temperature is warm, which made it enjoyable for families. There’s also a designated pool for Privilege guests, which is a great option when the other pools get crowded.

Some of the staff were friendly and helpful, which we appreciated. However, others seemed to avoid eye contact or looked like they didn’t want to be approached. A simple smile or a more welcoming attitude would make a big difference, as at times it felt like I was bothering them when asking for assistance.

Family_with_children

10/10

Exceptional

28 Jun 2026

Jarrett

Had a great time

Self

10/10

Exceptional

27 Jun 2026

Essam

Great place

10/10

Exceptional

26 Jun 2026

Mohammad

Pool Bar was always a great time! Not far from the restaurants either.

Partner

10/10

Exceptional

26 Jun 2026

Ulises

Had a great experience with my stay at Catalonia.

Family_with_children

4/10

Poor

24 Jun 2026

Angel

The hotel was overall good but they charged me for something that I was never told I was gonna be charged for so that’s why I’m writing this review. Also, the pictures of the beach are not accurate.

2/10

Poor

23 Jun 2026

JaRiel

Don’t book here! They will charge you for any little thing! And use it against you . They are VERY money hungry!

Partner

10/10

Exceptional

18 Jun 2026

Joan

Wonderful staff, beautiful property. Food and drinks were very well prepared. Thank you!

Family_with_children

10/10

Exceptional

18 Jun 2026

Joan

We loved Catalonia Riviera Maya in Puerto Aventuras - wonderful, smaller property with a small town feel!

Family_with_children

10/10

Exceptional

14 Jun 2026

Feras

I had a pleasant stay at this hotel. The staff was welcoming and helpful, the room was clean and comfortable, and the location was convenient. Overall, it was a good experience, and I would recommend this hotel to other travelers looking for a comfortable and reliable place to stay.

Family

2/10

Poor

11 Jun 2026

Ola

Save your money and go somewhere else,
even the quality of people here is very low. I’m writing this review while still at the resort, with two days left in my stay, and unfortunately, it’s been the worst experience I’ve had at any resort in Mexico.

The location is poor and it’s the worst, you can’t get to the beach, because of the seaweed and how the their aide of beach is very dirty, they don’t clean, and the smell is stinky, while most nearby resorts don’t have this issue.
What’s worse is the staff’s attitude—many have been outright disrespectful and seem to lack basic hospitality training, and don’t have the basic human rights. You pay too much money to be treated poorly.

We were asked to join the Excessive Travelers program, but after the terrible service, we’ve decided against it. Communication has been a major issue; the night manager doesn’t speak English, and the translator was rude, ignoring me completely and speaking only to my husband.

We tried to take dessert to our room to enjoy it later. and were told to use the bathroom roll napkins to carry it.
We reserved a table at the Italian restaurant to celebrate our wedding, but still waited 45 minutes. When I asked for a window table, I was told to wait another 15 minutes, even though the table stayed empty during our entire dinner. While when we were late for 30m to the Asian restaurant, we were told that we missed our reservation because we were late?!
It’s extremely disappointing to be treated this way, especia

Partner

10/10

Exceptional

05 Jun 2026

Sabrina

Staff was excellent, rooms were cleaned and the grounds are very nice

Partner

6/10

Pleasant

04 Jun 2026

Ivet

We were privileged guest based on the length of our stay. The rooms were good, clean and spacious. Our room had a tub in the patio which was pretty cool. The resort is nice, clean, and you get to see wild life through it. We were there during algae season so we didn’t get to experience their private beach, but we heard it’s very nice and enjoyable during other times of the season.
What we didn’t like was the pools closed early, 7pm, and not a lot to do after that time. The other downfall was the food. The resort has 4 restaurants but they only allowed us to make reservations for two of their restaurants . Also, if you make a reservation and miss it, you can’t reschedule. We missed our reservation because of a tour. We ate at Ayami, it was very good. We ate at steakville, we missed our reservation however when we got there they allowed us to reschedule with only sirloin option. The sirloin was hard and looked like a rock. The buffet food is the exact same everyday and it’s not that great. The beef was not tender, pork was not tender, veggies were not soft, too hard. They have food warmers under pots however the food was still cold. Not too many good desserts.
The hotel is in a great location that has its own little town. Great to walk and enjoy the residential homes and view other resorts in the area.

Family_with_children

8/10

Excellent

02 Jun 2026

Lynnell

Overall we enjoyed our short stay. The rooms are nice and updated. The air conditioning was perfect! The property is beautiful and well maintained.

The food at B Loved was our FAV (privilege wristband). The breakfast buffet was also very good. However more lunch options would’ve been nice (a pizzeria, tacos etc). The reservation policy for dinner is a nuisance as we would’ve liked to try all the restaurants and could not. A better schedule for the restaurants on the website would’ve been helpful to know which nights each is open.

It also would’ve been nice if there was staff to take drink orders at the pool. Music playing around the resort would’ve created a more festive atmosphere. Sometimes it was very quiet. The spa was very relaxing.

Partner

10/10

Exceptional

02 Jun 2026

Kimberly

This resort is always amazing! We have stayed 7 times and each time gets better. Staff is extremely friendly and helpful. Restaurants are a little difficult to reserve, I suggest you get this done as soon as you check in. We had to go to the guest relations office for them to help us, the connection on your phones never work. The Grounds are clean and beautiful with a lagoon for swimming and snorkeling. Beach area can be filled with Seaweed depending on the time of year but there are 4 pools on the resort. Some areas are for Privileged guest which is so worth the extra money for more privacy and better liquor selections at the pool bars.
Make sure to rent a golf cart and go 3 minutes down the road to Puerto Aventuras! This is a must see for everyone.

8/10

Excellent

27 May 2026

Leonid

All good, stuff is very good, food need change, and swimming area needs clean

Family

10/10

Exceptional

26 May 2026

Eric

I like it very fun 2nd time we gone in last 7 years and it's one of our favorite resorts

Partner

6/10

Pleasant

23 May 2026

Hector Alejandro

Lo que no me gustó es que no pudimos entrar al mar por el sargazo
Y que la habitación estaba al lado de una estación de los de la limpieza y hacían ruido

10/10

Exceptional

23 May 2026

Elton

Great staff spa the shows food! Great place will go again

Partner

10/10

Exceptional

19 May 2026

Xavier

everything was clean and everybody was helpful

Partner

10/10

Exceptional

18 May 2026

Inesa

Clean, quiet .

8/10

Excellent

17 May 2026

Stephony

Booked the couples romantic room. Ad says pool on your terrace but it’s a big bathtub, we would fill it up and the water leaked out after 20 minutes. Room was nice but the only plug in the bathroom was broken and sparked when you plugged something in. The outlet used for the coffee bar was also broke and would come completely out of the wall. The coffee pot was broken and took 3 days to get one that worked. The power in our room went out due to the faulty plug in the bathroom and it took them almost a hour to come turn the power back on so the air would work. The staff are all very nice and the resort is very clean.

Partner

10/10

Exceptional

15 May 2026

OSCAR ENRIQUE

My only concern is when we do check in they, take too much time to attend the People. They need more People in the check in and check out area. Is only 2 person and sometimes only one

Family

10/10

Exceptional

14 May 2026

Cynthia

Overall it’s a great place to stay with family and if you just want to stay at the resort. It’s perfect for you if you want to stay at the resort they have a schedule of activities or events going on around the resort. Enjoyed the pools the music playing overall it’s was really nice and staff was super friendly. I booked my stay with Hotels and I was still treated the same as everyone which I liked. I saw a review saying they were treated unfairly due to booking with a 3rd party but my family and I were treated fairly. Our room was renovated and nice. My only complaint is I wished our mini fridge actually kept our drinks cold. The mini fridge just had a light but did not actually keep drinks cool they were all at temp. Over all food was good too. And we loved all the drinks!

Friends_and_family Family

6/10

Pleasant

10 May 2026

Jeff

The food was good. Pools close by 7pm. Public access washrooms were not always clean. Staff in the stores were not helpful or friendly. Hotel staff was good.

Family_with_children

6/10

Pleasant

20 Apr 2026

Justine

Catalonia Riviera Maya can be a good option if you’re visiting Quintana Roo on a budget, but there are a few things to keep in mind before booking.

First, there isn’t a traditional beach—just a small bay where you can swim. It’s still enjoyable, but it may not meet expectations if you’re looking for long sandy stretches.

Restaurant reservations are quite limited. For example, during our 9-night stay, we were only able to book 4 dinners. You can try going to the restaurants around 6 PM to check for last-minute availability (often around 9 PM), but it’s not guaranteed. Also, meals are restricted to one appetizer, one main course, and one dessert per person.

Rooms are decent if you book a deluxe option, though they could definitely use some renovations. The resort grounds are well-maintained, and most of the staff are friendly, though we did encounter a few less welcoming interactions.

Food overall is average—definitely edible, but not a highlight of the stay.

On the positive side, the spa and gym facilities are excellent. The Italian restaurant stood out with great service, especially from Alejandra and Lucas.

Overall: A decent budget-friendly resort with some trade-offs, especially in dining and beach quality.

Partner

10/10

Exceptional

17 Apr 2026

Amanda Marie Van Den

Wonderful experience at this resort. First time in Mexico and I'm so glad we chose this property. Food was all amazing, lots to pick from. Very clean. Staff were friendly and accommodating. I loved being able to go snorkeling right off the beach.

Partner

6/10

Pleasant

15 Apr 2026

Nora

The resort appears to be older but my room had signs of being renovated to be modern with an updated bathroom. The resort is clean with staff sweeping, collecting used drink cups, etc. Housekeeping did a great job keeping my room cleaned daily. The staff at the restaurants and pool were friendly. I booked my reservation at the resort using Expedia in order to join friends who were also staying at the resort. At the time of my booking, I was not made aware of the different tier reservations (VIP, etc.). My friends checked in two days before me and had the upgraded VIP booking. When I checked in, I was unaware of the tier bookings and requested to have the same tier booking as my friends so that I can access the VIP pool, restaurants, etc. but was denied the request by the front desk as there was no room available to match my friends booking tiers. This impacted my time spent with friends at the resort considering I could not join them in the areas they were allowed to be in. I would suggest including the tier information at the time of booking to avoid confusion when traveling with large groups who have separate bookings. Additionally, most of the reservation required restaurants were booked for 3 days after my arrival which left me with limited dinner options during my 4 night stay. Overall, the rate that I paid for my stay was comparable to my experience.

Friends

8/10

Excellent

15 Apr 2026

Rachel

You had to make reservations for certain restaurants as not all are open all the time. The restaurant schedule is confusing. Some people were getting a tour and things explained to them but we got nothing explained to us about the property. It was check in and nothing. Also note there’s different levels of service you get with the color of your band. Loved though that you don’t have to wake up at 7am to find seats at the beach and it was more relaxing vs wild with kids.

10/10

Exceptional

09 Apr 2026

Jordan

Great time

Family_with_children

10/10

Exceptional

08 Apr 2026

Tamera Mae

Everything was wonderful, but the elevators kept breaking down. I’ve been there three times and never experienced any breakdowns before. Also, my air conditioner was VERY loud! Maintenance came to fix it, but that only worked temporarily. I’ll still go back there, but I hope everything is fixed.

Family

10/10

Exceptional

06 Apr 2026

Akshat

Great property!
As a vegetarian, food became a concern. The resort though is accommodating.

Partner

10/10

Exceptional

05 Apr 2026

Taylor

Rooms were cleaned daily, staff was super accommodating, pools were fantastic & very clean! The massage in the spa was to die for!

Partner

2/10

Poor

29 Mar 2026

Maria

This resort does NOT welcome expedia customers! This resort classifies expedia members by providing a bright yellow bracelets to expedia members! Once emplyees sees the bright yellow bracelets they ignored us and give priority to their members! They also give expedia members ripped dirty beach towels, corner rooms with stained floors , mold in the showers, no drawers in bedroom, as they give priority to members when it comes to restaurant reservations, expedia members dont get the chance to eat at their various restaurants because they are always booked according to the resort. The resort is high on requesting tips for everything.if ypu dont tip dont expect to get drinks on time, angel at the pool bar refused to add chili powder to one of my drinks but to members of the resort it was okay ! I do not recommended this hotel to anyone safe your money for a better more welcoming resort who really care about their customers as a whole including expedia members ! Avoid feeling like an outcast from the treatment from Employees starting with people at the reception!!

Partner

8/10

Excellent

28 Mar 2026

Lorne

Overall everything was good,
The buffet and the al la carte were excellent. Some minor issues we had were; it was difficult finding a place to get American currency at a fair exchange, would recommend getting any money exchanged before trip.
The beach access from the resort was limited, but alright for us. Might not be as great for a young family wanting to spend their time on the beach.
Not all the entertainment was family oriented.
The music by the pool was quite loud. They were catering more to the 20-30 age group.

Family

8/10

Excellent

27 Mar 2026

Cesar

Property itself was nice but dated. Looks like they completed a make over but failed to add additional charging outlets in the rooms. The electrical outlet that were located were being used by lamps. outlets and switches were either falling apart or simply broken. Property did not have a children's swimming pool area per sea. It's an older property but very well maintained. Food was to be desired I would give the food a poor rating with very limited choices to make despite it being a buffet style. Staff was friendly and helpful.

Family_with_children

2/10

Poor

25 Mar 2026

Jessie

The resort is extremely noisy: construction and loud music trying to mask the construction. There is not one quiet spot in the entire resort. There are not enough chairs by the pools so we did not have a place to sit after swimming. the view from the beach is construction concrete slaps. There is an extremely aggressive membership sales team that is relentless and will stop to lying and manipulation to make a sale.

Family_with_children

8/10

Excellent

24 Mar 2026

Lily

Pretty beach area and good for easy snorkeling

Partner

2/10

Poor

18 Mar 2026

Journey

Team was very rude!

Family

10/10

Exceptional

15 Mar 2026

Cameilia Shae margarita

Great trip, bar hours are a bit odd, 11-8pm. Great experience overall. I loved being able to snorkel righ at the resort 😍. Only wish would be free shuttle to and from the airport.

Partner

10/10

Exceptional

11 Mar 2026

Christopher

clean room nice pool

Partner

8/10

Excellent

10 Mar 2026

Alicja

Food was ok , front desk had to be asked tree times for the refrigerator to be fixed in our room , but overall good experience

Partner

6/10

Pleasant

10 Mar 2026

Debra

Multiple pools to swim in. Nice warm water.
Beach is rocky - no wave jumping here.

8/10

Excellent

09 Mar 2026

Marina

Beautiful resort and kid friendly. Advertised babysitting services available, however whenever we inquired for a sitter they were not able to accommodate

Family_with_children

4/10

Poor

01 Mar 2026

Gerbrant

Lack of staff, no ac in room not enough dining option

8/10

Excellent

01 Mar 2026

Lynette

Very friendly staff, very good food, clean quiet room, good entertainment

2/10

Poor

27 Feb 2026

ALLA

I’m very disappointed with my stay at Catalonia Riviera Maya. The property felt overbooked — there was rarely space in the lounge, by the pool, or on the beach. Unfortunately, the beach itself was mostly not swimmable, slippery stones and the only swimmable area was covered with seaweed that had an unpleasant smell.

Customer service was not attentive or responsive to what was happening on the property. There is ongoing construction, which makes the environment very noisy. I specifically booked this vacation to escape noise and relax, but even in the room near the pool I could clearly hear construction and sounds from surrounding rooms. The sound insulation is very poor — you can hear everything, even chairs moving next door.

I have stayed at another Catalonia hotel before and had a great experience, so I expected the same level of comfort and service. Sadly, this location did not meet those expectations. Please consider this before booking if peace, quiet, and relaxation are important to you.

Partner

8/10

Excellent

27 Feb 2026

Camiel

What really stood out was the cleanliness — everything was spotless, fresh, and very well maintained. It made the whole stay feel comfortable and relaxing from the moment we arrived.
The all-inclusive food was another major highlight. There was a great variety, everything tasted fresh, and it was wonderful not having to worry about extra costs while still enjoying high-quality meals and drinks.
The amenities truly completed the experience. From the pools and common areas to the little thoughtful touches throughout the property, everything was designed to make the stay easy, enjoyable, and stress-free.

Friends

6/10

Pleasant

18 Feb 2026

Tanya

The room was clean. We had the do not disturb sign up and a staff member came into the room anyways. We didnt ask for our room to be cleaned another day and they still came in and left a note saying they couldnt clean our room as we left electronics out. Also you can only book the restaurants once you get there so we didn\"t get to try many. Only got 3 out of the 8 nights we were there. Some of the staff were a bit rude others very very kind. We asked when we arrived for a late check out were told to come back closer to the end of our stay. That we could for an extra charge. I did come back and ask they said yo come back the morning we were leaving. I went down at 7 am and was told they didnt do that and we needed to check out at 12 noon. So wasn't super happy with that. Over all it wasnt bad but for the money we spent I expected more.

6/10

Pleasant

16 Feb 2026

Janet

We had upgraded to a 'privileged' status but our room was not in the privileged area. We stayed 10 nights but were only able to reserve 4 nights at a restaurant, and that process was difficult.

Leisure Family

6/10

Pleasant

15 Feb 2026

Niruja

The rooms need to be cleaner.

Leisure Family_with_children

8/10

Excellent

15 Feb 2026

Shivani

I enjoyed the resort. My one complaint is the process for booking dinners was a nightmare. You either had to eat at the buffet or be prepared for a 9PM dinner for the most part.

Leisure Friends

10/10

Exceptional

14 Feb 2026

Natasha

We stayed in the privileged suites. Rooms were very clean, buffet food was great, staff were all very friendly. Was a safe and inviting community. We will be back!
Would recommend water shoes. There were lots of upsidedown jellyfish and other creatures if you were to go in the ocean.

Leisure Family_with_children

4/10

Poor

14 Feb 2026

Robert

Pile driver right next to privileged area and restaurant.
Could never book an onsite restaurant through their app, you had to just turn uoto each one and hope they had space (which they never did) so it was buffet most of the time. We both got Salmonella.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Sandy

I always have the BEST time at this resort. This was my 5th visit and as long as the staff keeps being wonderful, I will be back again. Special shoutout to Valerio Garcia!

Leisure Family

8/10

Excellent

04 Feb 2026

Richard Cooper

Clean room and beautiful resort. Our second trip.

Improvement opps-more openings for dinners and never got an update from concierge on our welcome packet. Wasn’t available when we went to front on Tuesday. Was that because we didn’t want the tour? Don’t know as no follow-up from concierge

Leisure Family

10/10

Exceptional

11 Jan 2026

Kathleen Renay

We loved this resort. Rooms were great, we booked two privileged level rooms. They were so clean. The staff were friendly. Food was delicious. Suggestion to be sure to book your reservations for dinner’s the night you get there for the whole time. We were able to get into three reservations. And we did have dinner one night at Beloved. We spent a day at each of the five pools. Loved the two swim up bars. Make sure to check the theatre schedule as we found the shows to also be worth it. Great selection of items in both of the shops as well.
We also loved that we could walk to the marina. Enjoyed watching the dolphins and eating at the burrito restaurant. We were able to swim at the beach without beach shoes, although it is a little rocky in spots. I would recommend taking a snorkel and mask as we purchased one there. There are a lot of fish to see just at the resort in the ocean. Definitely would recommend this resort.

Leisure Family

10/10

Exceptional

11 Jan 2026

Ione Monteiro

The restaurants were excellent. They had a variety of food options including healthy food, drinks and snacks. Everyone working in the hotel was professional and friendly. We had excellent service. The pool was cold. The beach is rocky and do not access direct to the ocean. There is a barrier with a swimming area in the ocean. There were no many entertaining options. The bar area at night was limited. But overall we had a great experience. We had 2 tours. The one to cenotes were excellent!

Leisure Family

8/10

Excellent

11 Jan 2026

Darius

Staff was great, room clean, food OK, beach not so great

Leisure Family_with_children

6/10

Pleasant

09 Jan 2026

David

The resort was very beautiful. The room was updated and was cleaned almost twice a day.
A lot of the staff were very friendly but if you had questions you needed to go to the front desk. Most of the staff did not speak any English.
You only receive 2 glass bottles of water in your room and you cannot get bottles of water anywhere on the resort.
We even went to the front desk and asked for more water and we were told no, they will send someone to our room.
They brought 2 extra glass bottles of water.
You do get a mini fridge in your room and it was stocked daily with assorted soda and 2 cans of beer.
We left a tip and note asking housekeeping for extra towels and more beer.... nope. I guess 10usd was not enough.
At any given time the water that was available was filtered water they serve you in a cup.
There is also no wait staff for around the pool or beach areas.
Another interesting bit was they do not serve any alcohol before 11am. Strange.

We arrived at the resort at 10:30 pm and all the restaurants and bars were closed.
We were told that there was a restaurant opening at 11 but they did not serve alcoholic drinks.
If we wanted a drink we would have to wait for the night club to open....
After hours delayed at the airport a person just wants a stiff drink and food, not waiting around for a night club.
Strange.

The bed in our room was extremely hard and uncomfortable.

Friends

6/10

Pleasant

08 Jan 2026

Angela

Pool area was nice. Not a zero depth pool
Good entertainment by pool
We had a broken elevator the entire week we were there we were on the fourth floor had to move rooms. We were not compensated for all the inconvenience. My room had flies in it, and I had many mosquito bites. The resort seems to be an older resort in need of more upkeep.

10/10

Exceptional

07 Jan 2026

Mike

Staff was amazing

8/10

Excellent

02 Jan 2026

Diana

Room was very clean. We always had fresh towels, water and soda

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Yan

A 4 star resort that punches above its weight. A 5 star experience. Great staff, food, amenities etc. kids friendly.

Family_with_children

10/10

Exceptional

29 Dec 2025

Peyton Melanie

Was a super nice resort! Loved all the staff members! Food was good! Our room was lovely super spacious! Leo at the sports bar was our favourite 10/10

Leisure Partner

10/10

Exceptional

25 Dec 2025

Sandra

Clean resort and friendly staff

Leisure Family_with_children

8/10

Excellent

24 Dec 2025

Rosa Cadham De

The staff was lovely. The entertainment was great. We gad a fantastic time.

Leisure Family

10/10

Exceptional

24 Dec 2025

Tracy

Great

Leisure Partner

2/10

Poor

23 Dec 2025

Shannon

Th AC was at 76 degrees. I went to the front desk three times and told them. They sent one guy the first day and he told me they will call me later which they didn’t. I went the next day and told them and they sent a different maintenance guy. He tried but said the AC was not circulating. We had another room for kids and their AC worked very well. On the 4th day I called an they said they will send someone. Nothing was ever done.

They didn’t try to accommodate us by switching rooms. Front kept saying they’re waiting for the manager.

The bathroom sink was linking and I also addressed that to them because the counter kept getting wet. Two different maintenance guys looked at and said they have to get approval. Staff at the front desk were very rude.

Food and drinks were good. That’s it! I wouldn’t recommend this resort.

Leisure Family

6/10

Pleasant

18 Dec 2025

Dashmeet Kaur

Had the worst experience with the security team and guest services on my last day there (today). Guest services lady was rude, talking in Spanish to other staff about me in a rude way (I DL a translator app on my daughter’s iPad so I could understand what she was saying). Security manager wouldn’t look at the cameras, even while saying there were cameras at the location it went missing. I asked them to check the “staff only” area as my map showed that’s where my iPhone was last seen before it was likely turned off. Security manager wanted to follow his “process” by flipping my bed mattresses & going through my belongings to rule out I didn’t have it. I recorded a bit of it- I couldn’t believe how ridiculous all this was. They had no intention to help. They lied continuously. I called them out on their lies (I.e. I asked if the staff only area was a locker area, guest service lady said no, although staff were walking out of there with purses and bags, and coming out without it). They wouldn’t let me use their phone to call the police to file a complaint. The whole situation was so messed up. I’ve heard of horror stories like this, but never encountered it firsthand until now. Entertainment staff, cleaning staff and restaurant staff were excellent. Guest services needs to get rid of this lady, & the security team really needs a new boss. Definitely going to be staying at better quality hotels in the future. Won’t be going back there. My phone was eventually turned in by a guest

Leisure Family_with_children

6/10

Pleasant

15 Dec 2025

Margo

Room was nice. Outdoor tub is aged. Service was friendly. Food is monotonous except at ala cartes. Not particularly celiac friendly.

10/10

Exceptional

13 Dec 2025

kenneth

Excellent gym facilities.

Leisure Family

6/10

Pleasant

08 Dec 2025

Josette

Was never offered the VIP package for the Spa

Leisure Partner

8/10

Excellent

06 Dec 2025

Chazia

The rooms are clean. The grounds resort were nice and clean as well. I felt the staff were very nice and attentive. The beach wasn’t the greatest, but that is expected. It’s great for snorkeling. The buffet was repetitive but did enjoy the food.

10/10

Exceptional

05 Dec 2025

Luis

Third time here and it never disappoints. Food is great. Staff is great and the people that provides the service are awesome and always very helpful and polite. We had the best time and we'll definitely be back.

Leisure Family

2/10

Poor

03 Dec 2025

Anwar

Staff, room, front desk employees rude, not helpful at all, I was with an infant, they put me in a room licking water from the room. They didn’t change my room until next day at 3pm

Leisure Family_with_children

2/10

Poor

03 Dec 2025

Anwar

Yes, front desk staffs were rude and not supportive at all. I was there with my family, including an infant. The room they gave me was licking water. They didn’t replace me with room until next day at 3pm. We had to sleep in a room full of water, I had to keep my infant at the bed for 48 hours. I could not let him be in the floor. They didn’t offer me any compensation, neither any empathy. I strongly recommend no to this place. Beach is terrible and the buffet has the same cheapest food everyday. Strongly recommend NO. You will not get what you’re paying for. The picture and reality is completely different. The photos are AI, I m not sure, how they get their hotels ratings, could be fake too.

Leisure Family_with_children

8/10

Excellent

01 Dec 2025

Tami Rae

Clean Room, good food, nice amenities.

Leisure Family

8/10

Excellent

30 Nov 2025

Sarah

Excellent value, very friendly and helpful staff, beautiful and clean resort, quiet beach, room was spacious and always clean, tons of activities, absolutely loved the theater. Has a wonderful time with 3 adults and 1 child. Would absolutely return!

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Amy

Not many options for guests with food allergies.

6/10

Pleasant

26 Nov 2025

Tiffany

Was a ok place, not much for entertainment, seemed like it was the same evening show every other night, the room was not that good for being a “premium” room. Just not a whole lot to do there would not recommend if your bringing kids

Leisure Partner

8/10

Excellent

26 Nov 2025

Chiara

Everything was good, but the front desk was super inconsistent, telling you one thing and then telling you another. If you upgrade to “privileged” the room service sucks. The bartenders were the best part!

Leisure Friends

10/10

Exceptional

24 Nov 2025

Ronald

Great food!

Leisure Partner