Dreams Aventuras Riviera Maya All Inclusive

Mexico , Riviera Maya / Playa del Carmen
PUERTO AVENTURAS, Km 269.5 Carretera Chetumal
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100 reviews shown

6/10

Pleasant

09 May 2026

Senth

The cleaniness of the room could've been better. This resort does not open up to the main ocean where it is swim friendly.

8/10

Excellent

07 May 2026

Michelle

Spa experience was really nice. The vip pool was nice and quiet. Food was ok, a little more variety would be nice at the buffet. The resteraunts were very good. The staff was incredible.

Friends

8/10

Excellent

04 May 2026

Constantine

The majority of the staff were very friendly. The rooms are nice and spacious. Hotel is a little dated. Was not impressed by the food on resort.

Friends

10/10

Exceptional

02 May 2026

Stavro

Clean property

2/10

Poor

29 Apr 2026

Richard

How

10/10

Exceptional

27 Apr 2026

Jess

The room was spotless. Bed was a little soft for my likeness however that is personal preference. The staff were great. The pool and spa were also great. The beach area was ok. It was rocky in spots. The food was so/so. Some of the restaurants were better than others, but overall I was satisfied. The only complaint I would have is that the they try to get you to buy into the Hyatt vacation club. I don’t like being pressured into a timeshare when I’m on vacation. I would highly recommended upgrading to the preferred ocean view. The view was gorgeous and the breeze on the balcony was perfect.

Partner

10/10

Exceptional

26 Apr 2026

Amanda

The staff were very friendly. The iced lattes were great. Service was exceptional! Food was also very good.

I would have liked to see more chairs and umbrellas for the pool and beach areas.

Do not book transportation with the hotel, as it’ll cost you almost double the price. I found some local taxis that were much cheaper. For example, the hotel quoted me $105 USD for a one way trip to Tulum, but I found a gentlemen via Google and texted him through WhatsApp and paid $60 USD. That said, staff were very helpful with finding transportation.

Overall, I really enjoyed my stay and I am sad to leave.

10/10

Exceptional

25 Apr 2026

CATHERINE T

The staff was amazing , always there to assist with any needs ..

Friends

8/10

Excellent

24 Apr 2026

Lori Marguerite

The room was clean, The staff were very friendly and helpful. The specialty coffees were delicious at the cafe in the lobby.

4/10

Poor

16 Apr 2026

Motaz M Abdel

"The resort in Playa del Carmen had so many wonderful aspects—beautiful grounds, fantastic food, and most of the staff were exceptional. However, I had a deeply upsetting experience. After being seated in a restaurant, my girlfriend was asked to leave due to a dress code, which was incredibly embarrassing, especially since we were already seated. The assistant concierge manager’s response was frightening—he spoke in a threatening, almost thuggish way, and it left us uneasy, especially as tourists in a foreign country. I also made a mistake by reacting in anger and disrespecting her on the way out, and I deeply regret that. My reaction was a response to feeling powerless, but I take full responsibility. Despite this, I hope the resort addresses this behavior, because it otherwise has great potential. I give the resort 3 stars—the staff and setting were fantastic, but this incident left a serious mark on our experience."

Partner

10/10

Exceptional

16 Apr 2026

Allison Carol

Great location in gated community. The staff are fantastic. My only suggestion would be to have an adults only area or separate pool.

10/10

Exceptional

12 Apr 2026

Brian

Very kind and helpful staff.

Partner

8/10

Excellent

12 Apr 2026

Jacob

Overall nice resort. Smaller which is good and bad. Restaurant choices are slim and they do not take reservations. Most staff were awesome, but some just seem like they do not want to be there. Great for kids and beach is shielded from most debris from ocean. Our swim up location was awesome.

Family_with_children

10/10

Exceptional

10 Apr 2026

Laura

Everything about this hotel was THE BEST! All of the staff was friendly and attentive. They have amenities I hadn’t seen before. The swim up pool on our back patio was so fun. The room was very clean and well stocked daily, they even offer turn down service. Food at every restaurant was SO GOOD! Food allergies? No problem! They will help identify dishes meeting your dietary needs and will even prepare food not on the menu “special” for you in the kitchen. Highly recommend getting a hydrotherapy session at the spa, followed this up with a massage, what an experience! I highly suggest going with “premier”, worth every penny! We will be back!!

Family_with_children

10/10

Exceptional

09 Apr 2026

Bertha

We had an amazing vacation at Dreams Aventuras Playa del Carmen. What made the experience even more memorable was the staff, who went above and beyond the typical all-inclusive service. From Emilio, our concierge, to Amado and Jazi, the bartenders at the Preferred restaurant; Roberto at the pool and cabanas; and Katya and Karen serving drinks and food—everyone was incredibly kind, professional, and always smiling.

The hotel’s location is excellent, and we enjoyed beautiful weather throughout our stay. We would definitely return and highly recommend this hotel.

Family

8/10

Excellent

08 Apr 2026

Patrice

Our was clean and updated. We have an amount of preferred time which was bigger and more private than those on the ocean side.

The property was beautiful. Not very accessible for those in a wheelchair or a scooter.

The staff were great. We did have different experiences with staff at different restaurants.

Friends

8/10

Excellent

07 Apr 2026

cory

The resort was decent , not near as good of food as we have had at others and they must water down their alcohol due to when you watch them make your drink they put lots in but the drinks are not strong and not the best tasting. Honestly it was fun but I guess you get what you pay for it was much more affordable than some we have been to in the past but the trade of is the food and the drinks were not near as good.

Family_with_children

10/10

Exceptional

06 Apr 2026

Daniela

Me gustó mucho la estancia en este hotel, todo el servicio fue excelente, solamente el acceso a la playa no se me hace muy bueno debido a que es solo una bahía, fuera de eso todo perfecto

8/10

Excellent

06 Apr 2026

Teddi Ann

Staff was wonderful! The rooms needed updated. The beach was nice but alot of seaweed. Breakfast was nice and enjoyed the Italian restaurant. Not a lot to do for teenagers especially in the evenings.

Family_with_children

8/10

Excellent

05 Apr 2026

Mahendra Kumar

Unobstructed beach view

Friends

8/10

Excellent

05 Apr 2026

Bharat

Food could have been better, overall a pleasant experience

10/10

Exceptional

04 Apr 2026

Clara

Everything was amazing!

Family_with_children

10/10

Exceptional

03 Apr 2026

nicole

Best stay!!!

10/10

Exceptional

01 Apr 2026

Lisa Diane

Loved the stay as we got married at this resort 15 years ago. I did let them know about our anniversary but nothing was mentioned from them, little disappointing. Also the ladies at the front that talked us into going to talk about a time share was a bad experience. They told us and hour and a half took 3 hours of our day plus travel. They lied about why we were going they and didn’t tell me what it was. Staff at the resort were really good. It’s very clean.

10/10

Exceptional

31 Mar 2026

Jennifer

The resort is lovely, the building is well laid out, the amenities are great, the food is very good, and there is a wonderful breeze that flows through the lobby. All of this is wonderful and can be replicated in other resorts. But the thing that sets this resort apart is the staff! They are amazing and they care so much! Karen and Natali as concierges, Erik and Roberto assisting at the pool side and at the beach, the entertainment staff of Abigail, Perla, and Edwin were just wonderful. The serving staff at the restaurants were also top notch. Our daughter has celiac disease and an allergy to peanuts. This was noted and carefully catered to at every meal. Suggestions were made for alternatives and each menu had options for her. I would like to specifically recognize Manuel in El Patio, Jose, Teresita, and Bradley in Oceana. This was one of the best family vacations we have had!
Thank you!

Family

10/10

Exceptional

29 Mar 2026

Teresa

Well staffed resort who were very friendly and helpful. Good security and entertainment. Would stay again.

Partner

10/10

Exceptional

29 Mar 2026

Philip

Excellent customer service.

10/10

Exceptional

29 Mar 2026

Katherine

Kids club was great, activities and entertainment were great. We will go back!

Family_with_children

10/10

Exceptional

28 Mar 2026

Lassity L

Had an excellent time because of the amazing staff and beautiful facilities! We couldn’t have asked for a better vacation!

Partner

10/10

Exceptional

28 Mar 2026

Kaili

Fantastic week at Dreams. Rooms were spacious, clean and well stocked. Rooms service was quick and staff were so kind and attentive. We particularly enjoyed the non stop fun and activities from sun up to sun down. The activities team was so much fun! À la carte breakfast lunch and dinner without the need for reservations was a huge bonus! Will definitely go back again.

10/10

Exceptional

26 Mar 2026

Ivan

Awesome resort. First time at an all inclusive and they made us feel special. staff is awesome. keep up the good work.

Family_with_children

10/10

Exceptional

26 Mar 2026

Harpreet

We loved everything at the resort.we were in the preferred club .the only down part was they were not even asking if we are preferred or not.Kids love the lool

Family_with_children

4/10

Poor

23 Mar 2026

Rebecca

Decently nice property. Low rating is due to the food. It was terrible. The food was worse than school cafeteria food. The steak at the Italian restaurant was like a Salisbury steak with the consistency of heavy jello. We had to upgrade the premier dining options to access halfway edible food. Drinks were fine, and the staff was friendly with good service. At over $600 per night, I expect decent food.

Business Friends

2/10

Poor

20 Mar 2026

Tanya

Staff was great. Friendly and attentive. The food here is not good at all. The resort is small and the beach/cove is Al’s

10/10

Exceptional

19 Mar 2026

Walter

Pool view included a view of the ocean which was unexpected. The staff was amazing, incredibly attentive. Truly, all of them. Rooms were clean. Furniture a bit worn. My daughter is gluten intolerant and they did everything to make sure she was taken care of. Would highly recommend this property to others!

Family

8/10

Excellent

15 Mar 2026

Rosalie

Pool was good. Our room had ocean view

8/10

Excellent

14 Mar 2026

george

Pool wasn't clean. Lots of leaves and hair combs. Have to call staff to clean it.

10/10

Exceptional

12 Mar 2026

Addiel Pintueles

This hotel was phenomenal. Everything you can think of is here. Enjoyed my swim out room

4/10

Poor

09 Mar 2026

James Wilson

I recently stayed at Dreams Las Aventuras Riviera Maya and had mixed feelings about the experience. The staff throughout the resort were very friendly and helpful, which was definitely one of the highlights of the trip.

Unfortunately, several aspects of the resort were disappointing. About half of the restaurants were closed each night, which limited dining options and made it difficult to experience everything the resort advertised. The facilities also felt old and outdated, and overall maintenance did not seem to be a priority.

The hotel itself did not resemble what you would expect from a five-star resort, and the pictures online were somewhat misleading compared to the actual condition of the property. The “private” beach was also covered in seaweed during our stay, which made it less enjoyable to use.

Another downside was the in-room amenities. Unlike many other all-inclusive resorts I’ve stayed at, the room only had beer in the refrigerator and no liquor bottles provided. Additionally, the liquor served at the bars seemed very watered down.

The resort also advertises a “premium” side, but during our stay it appeared that everyone had access to those areas, which made the upgrade feel misleading.

Overall, the staff was very kind and accommodating, but the resort itself did not meet the expectations set by its five-star rating or promotional photos.

Partner

6/10

Pleasant

06 Mar 2026

Linda De

Staff is extremely helpful and aim to please. Although often appears to be hoping for a tip.
Rooms design are frustratingly inefficient. Not enough drawer space, a useless armour that had no rod to hang anything, and no shelves or drawers. We kept out shoes at the bottom. . Not enough hooks to hang robes or wet towels. Bathroom has no drawers at all so all of your toiletries have to be kept on the counter. Housekeeping appeared to loose interest in us as the week progressed. The special snacks were only restocked the first four days No more M&Ms or pringles chips . I suppose that’s just for the newbies!

Friends

6/10

Pleasant

05 Mar 2026

Heather

Staff ard location were amazing but the property is extremely outdated and the food overall was below average. Small buffet with the exact same items for breakfast lunch and dinner. Long waits for sit down restaurants but food was a little better. We likely would not stay at this property again but would stay in the area.

Partner

10/10

Exceptional

02 Mar 2026

Jessica

The entertainment team was absolutely amazing. My kids actually cried having to say goodbye to them. They made my kids feel so special and got them to participate in things they wouldn’t have otherwise. We will be going back for them

10/10

Exceptional

02 Mar 2026

Massil

The whole experience was amazing! Special shout out to the following staff who made our experience extra special: Jazi, Emilio, Elita, Isaac, Cruz :)

The preferred club and all it's perks are definitely worth it. The pool is nice and quiet on that side, and the preferred lounge & Oceana restaurant access are completely worth it. We can't wait to go back!

Partner

10/10

Exceptional

28 Feb 2026

Nicole terez

The staff at Dreams is always amazing.

8/10

Excellent

25 Feb 2026

Jarin

Everything was good, but the food was very underwhelming and almost hard to eat at times.

10/10

Exceptional

23 Feb 2026

Anne-Marie

The swim out suites were excellent. Staff were fantastic. Great amenities.

8/10

Excellent

18 Feb 2026

Janelle Rita

room service was great and delicious

Partner

10/10

Exceptional

18 Feb 2026

Cory

Everything was great. The room was modern, clean, spacious, bright and beautiful. Great view. Comfortable seating on the balcony. Service/hospitality was excellent. Food/drinks were great. We did the preferred room so we got brand name alcohol. The spa was wonderful. We did the hydrotherapy twice and spa treatments once. I got a facial/cranial sacral massage and my husband got a massage with three different modalities. We both loved our treatments. The property is well maintained and has a variety of restaurants. Its located inside a gated community so you can walk outside the resort and explore a little without a car. You can rent a golf cart if you want to. There is a nice public beach you can walk to.

Partner

10/10

Exceptional

15 Feb 2026

Jeffrey Henry

The staff was amazing and so attentive. We ate at the Patio our last night and 3 employees stood out for us.
Nayeli
Daniel
Guadalope
They gave a slice of cake reading “ safe travel” knowing we are leaving the next day.
No matter how busy it was, they made us feel so very important. Kept checking on us and made sure our food was perfect and asked us how our stay was, very impressive.. Staying at dreams they go the extra mile to make your vacation a dream vacation. The property is completely clean and sanitary.

6/10

Pleasant

11 Feb 2026

John Bruno

The staff were very friendly
The room was not in good condition

Leisure Partner

2/10

Poor

10 Feb 2026

Jeremy Brenden

We had a terrible experience with this resort with several issues during our stay..

1) Toilet flooded three times - never offered to change us rooms - suggested we throw toilet paper in garbage can, this is incredibly unsanitary.

2) Fridge would freeze everything - asked for this to be fixed and wasn't

3) Phone didn't work, requested this to be fixed twice

4) Room was supposed to stocked every day with beverage and snacks and wasn't, had to call each day and ask...

5) Concierge was not helpful

6) Pictures don't accurately depict the resort

7) Food was below average with very long waits, dinners taking 1 1/2 to 2 hours.

I will never go to another dreams resort, and I will be sure to let others know on all social media sites and anywhere else I can comment.

Leisure Family

2/10

Poor

03 Feb 2026

Stewart

We spent a lot of money on our stay and we were extremely disappointed. Room and Staff were great. Otherwise, tons of children. The pools, restaurants and lobbies were crowded and noisy. Advertised 7 "restaurants" but each night we were there only 3+/- were open, the ones we wanted to dine at were closed 2 of the 3 nights of our stay. There is no true "beach" anywhere nearby, only a semi man-made enclosed lagoon. The food was inconsistent and about average at best (with stingy portions). 15 minute wait for omelet at breakfast buffet. Liquor selection was average and although "all-inclusive" the only wines offered (without having to pay for) were a house red or white. There is little to do outside of the resort. It is an enclosed "Americanized" community with some ticky-tacky touristy boutiques and few inspiring bars or restaurants nearby. There is an interesting area that one can watch some very entertaining dolphins do tricks. Seemed to work for many other guests but absolutely not for us, especially after the big bucks we paid.....

Leisure Partner

10/10

Exceptional

30 Jan 2026

Nathan

Room was great, staff amazing, awesome beach, lots of activities, kids club huge bonus.

Friends_and_family Family

8/10

Excellent

25 Jan 2026

Sarah

Excellent staff, room was clean and maintained during our stay.

The evening restaurants can be tricky as they close for weddings, and don't take reservations - first come first serve. Which means wait times can be over an hour to get a table.

Evening events were amazing, the fire show, the beach night movies, the evening music - something different each night in the lobby with a mixology bar.

Leisure Friends

10/10

Exceptional

25 Jan 2026

Patrick

The room was great, the employees are friendly, Roni the bellman helped my wife because she twisted her ankle on the trip to the hotel and he got her an ice pack. the concierge Miriam and Johnathan were helpful also.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Patricia Anne

Absolutely fantastic!!! The staff are amazing and go out of their way to ensure your stay is as perfect as possible. We would definitely stay at Dreams Adventuras again.

Leisure Friends

10/10

Exceptional

21 Jan 2026

Keelan Scott

Staff was amazing!

Leisure Partner

10/10

Exceptional

13 Jan 2026

Chris

Room was very comfortable and spotless. All staff extremely helpful and very courteous.

Leisure Family

10/10

Exceptional

12 Jan 2026

Lorraine

Resort was clean, well maintained, and offered numerous activities and amenities. Staff was incredibly friendly and helpful.

Leisure Family

10/10

Exceptional

12 Jan 2026

Roxanne Marie

The staff at Dreams Adventurous were amazing! Our room was always clean and well maintained.
Can’t wait to go back!

Leisure Family

10/10

Exceptional

11 Jan 2026

MIRIAM

El personal fue lo mejor del hotel, todos fueron extra amables, siempre con una sonrisa, la mejor actitud y dispuestos a ayudarte con cualquier cosa

Friends_and_family Family

8/10

Excellent

09 Jan 2026

Anastasia

Overall rating: 8/10
Overall, we had a pleasant and relaxing stay.

Staff - 10/10
The staff is truly wonderful - everyone is kind, helpful, and genuinely tries their best.
A very special thank you to our concierge Emilio - he was amazing and really made a difference during our stay.

Food - 9/10
The food quality was very good, especially at the Preferred Club restaurants. We really enjoyed our breakfasts and lunches there, and the service was excellent.
We only reduced one point because of the long waiting times for dinner. Most evenings we had to wait 45–60 minutes (or longer) to be seated, and the waiting lists made dining feel a bit inconvenient.

Resort building & rooms - 8/10
The main downside for us was the condition of the resort itself. The building and rooms feel quite dated.
We also noticed a sewer smell in the bathrooms and poor ventilation, especially in the mornings, which made the rooms feel less comfortable.

Beach area
The resort is located in a bay, and the water was very shallow with a muddy bottom, rocks, and seaweed. While it felt safe for small children, it wasn’t ideal for swimming, diving, or truly enjoying the Caribbean Sea. We didn’t get to experience the beautiful turquoise water we were hoping for.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Sing

Erick - Pool attendant was excellent, friendly and service was great.

Amenities, room and food were also very good.

Unfortunately no shuttle to resort and had to pay over 300USD to get to resort.

8/10

Excellent

08 Jan 2026

David

The Staff was amazing, Henry in Concierge along with Francisco were very helpful. Francisco and Roman in Valet services were also very helpful. Our son dislocated his knee playing beach volleyball the first day and the whole staff did everything to make our stay better.

Leisure Family

10/10

Exceptional

06 Jan 2026

brian

yes..great service

Leisure Family

8/10

Excellent

03 Jan 2026

Roni

We enjoyed our stay. The property felt a little dated and the food was average. Overall the staff were very friendly and accommodating. It could be difficult to get chairs at the beach and main pool although we went during a very high season.

Leisure Family

4/10

Poor

03 Jan 2026

Megan

It was quite expensive for not being on a real beach and some parts of the resort look neglected. We booked a room that could fit rollaway beds for our kids but they gave us a honeymoon suite that barely had enough room for one bed and the hot tub was broken. They changed it but it took the whole day and asking many times. We got offered two free tickets to the Tulum ruins if we sat through an hour long Hyatt Vacation Club presentation at a much nicer Dreams resort. We went to the presentation which turned out to be three hours long and ate up half our day and then they only gave us enough money for one ticket to the ruins. It’s our fault for falling for the scam, but it was definitely misrepresented. Positives were the food at the Mexican and Italian restaurants, plus the entertainment staff were nice to our kids.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Shirley

Everything was wonderful!

10/10

Exceptional

01 Jan 2026

Robert J.

We thoroughly enjoyed our stay at Dreams Adventuras Riviera Maya for a Christmas vacation.

We were treated very well and, even better, we were considered “preferred quests” with access to special areas of the resort with some extra perks.

From the time we arrived to our departure, the staff was courteous, helpful, professional, and overall delightful to interact with.

The room was very clean and well maintained. The restaurants were tastefully decorated with wonderful staff. The pools and hot tub were also well maintained.

I recommend the hydro-therapy session in the spa and the Italian restaurant “Portofino.”

I would highly recommend this resort in Maya Riviera the next time you visit Mexico.

Special shout-out to our arrival agent Hernandez and our snorkeling trip advisor Victoria. In general, everyone is a pleasure to have met.

Leisure Family

10/10

Exceptional

30 Dec 2025

Shantoya Cassandra

Everything was great!

8/10

Excellent

28 Dec 2025

Maria

Staff was very attentive

Leisure Family

6/10

Pleasant

27 Dec 2025

Ruth

Needs a major upgrade- peeling paint, cracked sink , missing tiles etc
On the flip side staff were lovely, helpful and friendly
Food was mediocre at best so we ate away from the hotel a few times
Pool and beach are great but not enough seating for all guests even including the preferred pool and reserved area-
Cute entertainment team who gave it their all

Leisure Family

10/10

Exceptional

24 Dec 2025

Goral

We enjoyed our stay at Dreams adventura it was really great time. Staff is very friendly pools were cleaned and beach was the the my favorite dpot to go with kids thsy have so many activities to keep them active and enjoyable...also food was very good at all restaurants we are vegetarian so thay have plenty of options available for vegetarian people. My favorite chef at dreams is william and Manuel was great at his service. Iver all it was great!

10/10

Exceptional

22 Dec 2025

Nathan

Great staff, great food and clean, Great shows

10/10

Exceptional

21 Dec 2025

Emilia Estefania

Rooms were always clean and the staff was so nice and helpful even gave us recommendations on activities outside the hotel.

Leisure Friends

10/10

Exceptional

18 Dec 2025

Laura Grace

Smaller resort (part of the appeal for our group), but so comfortable, safe, and super accessible to the local area. Such great attentiveness from the preferred club concierges (Guillermo was particularly helpful for us) and some specific staff were an especially great. Itza and Abigail were a highlight of the week from the entertainment crew with their authentic, spicy personalities. Took a bunch of us Canadians on the free bike tour and it set the tone for our whole time in Puerto Aventuras.

Don’t expect anyone on the property to help you get smaller bills and pesos are actually king here. Beautiful natural amenities on the property (don’t miss the natural pool by barracuda bar) but if you’re coming for something other than Mexican or Asian food this might not be the place for you. Gohan (Asian restaurant) was the one restaurant we were really impressed by, otherwise the buffet was the star.

Preferred club room (marina view) was on the top floor and was so great with its lofted ceilings that we almost didn’t want to go with our upgrade the last couple nights to our swim out room. Preferred club side is exponentially quieter and the included 50 min hydrotherapy in the spa was AMAZING! More of a Nordic spa experience (we didn’t even know about it until we arrived) Wonderful, chill vacation as the homebase of a friend’s wedding. But if you’re looking for an amped up resort experience, this probably isn’t the place for you. I’d go back in a heartbeat.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Walter

It was our first all inclusive resort and everything was excellent. Very safe. They took great care of us and helped us with everything we needed. We were also able to book our excursions at the hotel.

Leisure Partner

8/10

Excellent

10 Dec 2025

Mark

Good food & service

10/10

Exceptional

07 Dec 2025

Izhah

Everything was simply organized & AMAZING!! Thank you for a great stay!

Leisure Partner

8/10

Excellent

28 Nov 2025

Darin

For the price, I recommend the.Preferred Guest package as you get some extra service including a lounge. The staff is the best part of our stay - attentive and nice. Location is good and amenities are fine - but it is smaller resort which is a good thing as it never feels crowded.
The resort should invest in two things: better food at the restaurants and better bedding and room accommodations. They said you should book through Expedia as it matters to the resort what their customers are important.

10/10

Exceptional

27 Nov 2025

Susan

They were super accommodating about letting us access the amenities 3 hours before check in while they got our room ready for no extra charge and late check out - they offered us a hospitality room to use so we could store our luggage, shower, and change before leaving for the airport. What a gift to be able to enjoy some bonus time on the beach before heading home to the snow.

Business_and_leisure

10/10

Exceptional

25 Nov 2025

Mark

The staff was amazing. Friendly, courteous and very helpful. The resort itself was beautiful, clean and the food was excellent.

Business_and_leisure Friends

6/10

Pleasant

25 Nov 2025

Linh

the pickleball and paddles need to be maintained.
our 2 microfiber cloth went missing from our room
The restaurant were ok, not authenticity
there was so back sewer smell in the bathroom

staff were great

Business_and_leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Austin

Will be staying again for sure, staff are incredible and the resort is beautiful

Leisure Family_with_children

10/10

Exceptional

22 Nov 2025

Norma P

Clean room. Great staff. Very friendly and welcoming. Food at oceana and Gohan is excellent. Clean property and pools.

Leisure Family

10/10

Exceptional

22 Nov 2025

Luis

The place was clean and nice but the food could have been better and I also requested a couple of times to change a light bulb in my room that was out but it was never was changed.

6/10

Pleasant

19 Nov 2025

Kency B

Hotel was good/fair. Good price, clean, and food was average. Location was secluded and nice for a small town feel

Leisure Family

4/10

Poor

19 Nov 2025

Yashira

I stayed for four nights, and while the room was clean, that’s about the only positive part of my experience. The food was downright terrible, and the drinks were so weak they might as well have been alcohol-free. On top of that, there seemed to be absolutely no noise control. I was kept awake night after night by loud music and people shouting until 2–3 AM. It was extremely frustrating and made it nearly impossible to rest. I would not recommend this place to anyone looking for a relaxing stay.

Leisure Self

8/10

Excellent

17 Nov 2025

Iris

2/10

Poor

17 Nov 2025

ferdinand

The fact that I was charged for my 16 yr old daughter on top of what I paid is a shame.I went with a party of 48 people. Food mediocre at best, the staff were great very helpful and nice:

10/10

Exceptional

09 Nov 2025

Richard

The tremendous leadership and dedication of the staff make this a favorite stay. Fernando, Jazi and Ivan in preferred, Julian in Oceana, Rosalba, Natali, Barbara in houskeeping. Wonderful well motivated professional staff and year over year the resort makes constant improvements, always an activity or a positive addition made.

Leisure Partner

6/10

Pleasant

31 Oct 2025

Taylor

Not as nice as expected. Staff was nice. Amenities, food, property, room were ok.

Leisure Family

10/10

Exceptional

31 Oct 2025

Pablo J

Dreams was a pleasure to stay at. I recommend being a preferred guest. The staff were gracious and pleasant. Very helpful and quick to assist.

The room was very clean and well stocked with fresh towels and drinks in the mini bar.

I would return again.

Leisure Family_with_children

6/10

Pleasant

23 Oct 2025

Victor K

Some areas of the hotel could use some touching up. It’s rather inconsistent where some areas are well maintained while others are not. It’s similar to the staff, some staff was over the top while others aren’t as helpful leaving a rather inconstant experience. Same could be said for the dining staff, on occasion you get good service while at the same restaurant on another day would be different.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

Bridget

Staff was amazing! So friendly, helpful. and the resort was beautiful! 12/10 experience

Leisure Friends

4/10

Poor

17 Oct 2025

Marlee

Multiple restaurant were temporarily closed. The regual restaurant were not olen daily which was kisted no where in the webisttez. There wa s roodtop bsr we specially booke doreferred club for thst did mot exist naymore. Very disappointed in the lack of accuracy on website as to what was really available and what wasnt

10/10

Exceptional

14 Oct 2025

JORGE

Staff

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Amber Marie Loy

We (fam of 4 plus Mom) just got back. Minor issues phone not working ect. They are attentive. Might take a day, but they are a "make it right" property. We did not do the excusions this time around. With it being fall you were guaranteed about 3 hours of rain mid day. However, numbers were fantastic at dinner. Zero wait, plenty of space at the pools. Food was excellent! Preferred is the way to go. Gets you into the preferred pool which is a quieter environment. Lots of activities at the main pool as well. We dove into what was offered. Magic show, karaoke, and the fire show was our favorite. This resort is nestled in this neat marina town. We walked a good amount and rented a golf cart. Resort was great! This was our first with Hyatt. Would totally go back. Staff was outstanding. 10/10 Get the family room. The two beds on the one side are DOUBLES. If your kids are big kids, plan accordingly.

Leisure Family

10/10

Exceptional

07 Oct 2025

ange

Have more dining options late night but great overall.

Leisure Friends

10/10

Exceptional

06 Oct 2025

Devaughn

The activities were great all around 5 stars