Name: Grand Sirenis Riviera Maya Resort & Spa
Address: Ctra. Federal Cancun-Tulum, Km. 256.3 (Zona Coster, Akumal, 77710, MX

Grand Sirenis Riviera Maya Resort & Spa

Riviera Maya / Playa del Carmen · Mexico

Ctra. Federal Cancun-Tulum, Km. 256.3 (Zona CosterView location

100 reviews shown

10/10

Exceptional

05 Aug 2026

Juan

Staff was great. Very clean and well kept property. We will definitely be back.

4/10

Poor

30 Jul 2026

bumjin

Very disappointed

10/10

Exceptional

29 Jul 2026

Cynthia

I had an amazing stay and would recommend this resort to anyone! Our room was clean, spacious, and comfortable, and the entire property was beautifully maintained with gorgeous greenery. My favorite restaurants were Bazaar and Carnal. Although the main beach was closed because of seaweed, we found a swimmable beach by walking left toward the spa.

The staff truly made this trip unforgettable. Before we even arrived, Victor from Guest Services was incredibly responsive, patiently answered all of my questions through the app, and even checked in on us during our stay.

Brandon made check-in quick and welcoming, explaining everything clearly and greeting us with welcome drinks.

Our personal concierge, Alfred, was exceptional. He booked our restaurant reservations, checked in with us daily, gave wake-up calls, and always made us feel genuinely cared for.

Jharys, our building concierge, made luggage pickup and drop-off effortless and even arranged a complimentary spa visit that was perfect after a few sunburns.

At the spa, Gerrado made our hydrotherapy experience relaxing and fun by explaining every step and ending with a refreshing facial.

Finally, a huge thank you to Mervin and Saulo for their outstanding service at dinner. They were attentive, kept our drinks full, surprised us with complimentary champagne and chocolates, and made every meal memorable.

Thank you all for making our vacation so special!

10/10

Exceptional

29 Jul 2026

Storm

Gran Sirenis was an amazing resort and our family had a great experience! Our private concierge Alfred (assigned for Expedia customers) made us feel at home, explained everything we need to know, helped plan our dinner reservations, and our excursion activity.

The property was HUGE, which offered plenty of things to do, but was also tough to navigate, there was a lot of walking. They have shuttles running around every so often, but it always seemed like the shuttles had somewhere else they had to be, or something else to do, so we just walked instead of waiting. Keep this in mind if you have any mobility limitations.

Keep in mind that the beach area at the resort is almost completely unusable during some summer months due to seaweed / sargassum, wish we would've known this in advance. It was a bummer on our first day, but we quickly forgot about that as there were so many other things to do at the resort. Large pools, lazy river, lots of animals to see, bike riding, shows at nights, etc.

If you are looking for an off-site activity, highly recommend Xel-Ha park. We rode bikes, floated the river, cliff jumped, snorkeled, rode water slides, zip lines, and more, and all food and drinks were included there as well.

By booking through Expedia, we received a free hydro-therapy session, and also by sitting through a sales seminar to get you to become a ULC member, we received free couple massages as well, and got to tour some high end rooms. We would come back!

8/10

Excellent

28 Jul 2026

DORIAN

Very good and friendly environment

10/10

Exceptional

25 Jul 2026

Mark

This was one of the best all inclusive stays my wife and I have had. The food is better than the other ones out there and the staff if great. Our concierge Alfred and Carlos were great to deal with. Anything we needed they were on top of. The Spa is far above the others as well. We will be back soon and can’t wait to try the other Sirenis in other countries.

10/10

Exceptional

23 Jul 2026

Rachel Victoria

I had a wonderful stay at Grand Sirenis! From the moment I arrived I felt like a VIP guest. The staff were incredible & always willing to help with anything I needed. Alfred was able to help book all the restaurants and Edgar was amazing!! Thank you to all the staff for making my vacation so enjoyable. The hydrotherapy & massage were fantastic (thank you Seleñe) & I loved all the pools and the lazy river. Truly a fantastic week & I hope to come back one day!

10/10

Exceptional

20 Jul 2026

Niah

This resort was GREAT. Had a wonderful check in experience; The room was ready in a timely manner and they fulfilled our request of a king bed. The room was up to date and clean; Looks just like the photos and very spacious. All amenities you would expect are available in the rooms. The staff are friendly, informative, and NOT pushy to sell you things. They are very great about offering you experiences but respecting your boundaries. Alfred, Peter, Katya, and Omar were all stand out staff on our trip. All of the seaweed makes the beach inaccessible but we traveled in July so it can’t really be helped. The amount of pool space makes up for that however! They have fun activities around the clock and performances as well. The things that I would say were only ok were the food and hydrotherapy. The buffet is very good but the restaurant food could’ve been better in my opinion and the hydrotherapy is a fun experience but only really for 1 day. We overall had such a relaxing time though, and its made us want to visit their other resorts! The beautiful scenery, modern feel, and native wildlife made the trip one of our favorites.

Partner

10/10

Exceptional

16 Jul 2026

Joseph

My wife and I just got back from a 5 day 4 night stay and we had an amazing time. The property is wonderful and the staff is amazing. All of the staff is super friendly and really make you feel at home. We had breakfast at The Park every morning and our waiter Melchor was amazing and took care of us every morning. The bartenders at Aura swim up bar are incredible and work so hard. We will definitely be back and will recommend this stay to all our friends and family.

Partner

10/10

Exceptional

12 Jul 2026

Jesus

The service and hotel were amzing ! We get there and Elizebeth greats us with a smile and she were drained and shots for me and my family. And than after the check in she introduced us to Alfred or personal concierge for our entire stay! Alfred was amazing. We got there and he’s like let me show you guys where the restaurant is because I know you guys are hungry as we’re walking. He’s explaining the hotel he explains. He’s our private concierge as well. He explains on the way that we could go go with him or we could stop at his desk and look at the restaurant options. He already had taken the privilege of booking the overall best restaurants at the resort we actually stood with hair recommendations. His recommendations were on point. I can’t say how much Alfred was there for us every morning he greeted us for breakfast anytime he seen us. He wanted to make sure we were OK that there was nothing that was missing from my room or any of that as well. He did help us set up our excursions as well that same day he got everything set up for us and we’re set for the entire week. He was in fishing. He was courteous and my true honest opinion is he provided over the top service for the hotel and the whole staff was amazing all the staff was great so I can’t say more and I do give this hotel a high 10 because the little touches that they provided for us was amazing. Thank you.

Family_with_children

8/10

Excellent

11 Jul 2026

Daniel

Todo estubo muy bien a esepcion de el servicing transportation inside del complex algunos drivers lo ven a uno de mexicano y piensan q los dlls de uno valen menos y lo menosprecian ( no todos ) ubo uno q se gano una propina por su buen servicio creo q se llamaba JONATAN se los recomiendo

Family

10/10

Exceptional

11 Jul 2026

Donielle

Before we decided to visit Grand Sirenis Resort and Spa, I researched a number of properties. I was looking for a resort the was fully ADA accessible, because my son is a wheelchair user. I also needed the resort to be luxurious and cater to young adults and adults alike. What we discovered there was worthy of the five diamond status it earned. The property is gorgeous and immaculate. No detail over looked. The staff, including: Victor, Christian, Juan, Checo, Alfredo, and Julio made our family feel like we belonged: calling us by name and encouraging us to relax with warm smiles and plenty of jokes. We celebrated our twins’ birthday at the Steakhouse and the staff surprised us with a whole cake!

The guests rooms are huge, modern, super clean and most of all: luxurious. The room that my sons stayed in was fully ADA compliant. Even the bathroom was thoughtfully designed created with those with mobility challenges in mind. This resort has been completely renovated. This allowed every guest to wander the massive resort with ease, even at the pools and the beach. No request for assistance was impossible.

The food and drinks are top notch with the best quality and presentation. All in, the resort offers tons of: culture, food, drinks, and experiences. There is a space for everyone to enjoy at Sirenis. I would without hesitation, highly recommend that you visit this marvelous resort.

Thank you Grand Sirenis Resort and Spa for helping our family enjoy the best vacation.

Family

4/10

Poor

09 Jul 2026

Miguel A

We are a pretty low maintenance family. Not a lot of requirements but this hotel really was odd. We have been to lots of resorts in the Riviera Maya region and our experience has always been super pleasant. People are usually super kind and customer service is abundant. That was not the case here. People seemed annoyed to be working here. Our ac was broken on day 1 and we were told it was a water issue with the property and would be fixed by midnight. It did get slightly better but still very warm. We called and they basically said oh well! It was pretty awful. Then people were rude and the regular service wasn’t apparent. We sat in beach chases by the beach for over 2 hours with no offer for water or drinks or anything. Every bar/restaurant/location didn’t have wait staff asking you what you wanted-you had to find the bar and make the order and wait for it, etc. not that we mind waiting-but in other areas waiters always came by and almost ‘pestered’ you for refills, drinks, etc. at the restaurants, they never asked if you wanted refills. It was super odd—almost like they were cutting corners. Drinks were always a little flat (they used bottles vs cans) and everything was in smaller sizes. Again-if we hadn’t been to other resorts where the service is so amazing and people go out of the way to make sure you have all you need, it might be different but this is just not the service we are used to. There was another issue at the end that was awful but no space for that.

Family_with_children

10/10

Exceptional

09 Jul 2026

Rosanna S

This was my first time staying at a Grand Sirenis hotel, and must say that their customer service is Top Notch. Their staff really go above and beyond to make sure you have everything you need. They have concierge staff, like Alfred, dedicated to Expedia guests and to make sure you are taken care of throughout your stay. They also have other concierges in each building, like Roberto in building 28, who make sure you are assisted at all times. The complex is big, but they have golf cart shuttles you can jump on to get to your room or to restaurants. Their Bellboys are simply great, but Carlos Arias and Jose Molina really stood out. The room was excellent. Their buffets (breakfast, lunch, and dinner) were delicious and there's food for all kinds of diets. I only tried their \"Butcher\" (meat restaurant) and \"Oishii\" (Asian fusion restaurant) and the cooking was just okay, but their staff was excellent and extremely accommodating. Daniel was in charge of the pool area and he did a great job entertaining guests. The Pool bar staff worked hard, but the guests were not generous with their tips...Guests need to be better at that. Sargassum has become a problem in the Caribbean sea during spring and summer, and this hotel's beach was greatly affected by it in 2026. Sargassum smells terrible and you can't use the beach, so keep that in mind when you plan your trip. Other then that, it was a wonderful experience and I will certainly be back.

Self

2/10

Poor

07 Jul 2026

John

Customer service extremely rigid and unhelpful- zero accommodation- my son was sick and they would not allow me to simply take some toast from the buffet for him-said I had to use room service and when I asked for simple toast and a banana they said they could not bring that-only order off the menu

Very disappointing!!!

10/10

Exceptional

03 Jul 2026

Rogers

Excellent service, we had a great experience. All employees deserve a 5 star, very professionals. Rooms very clean. I will definitely recommend

Family_with_children

10/10

Exceptional

01 Jul 2026

Susan

We just got back from our stay at the Grand Serenis. I wish we had more time! It was a short stay! But everyone was super nice and accommodating. We had time by the last day to check out all of the pools, lazy river, and most of the restaurants. We were eligible for a massage included with our Expedia booking. We didn't have time to do it, but that wasn't the hotel's fault. Maybe Expedia could have let us know at booking, and asked us to schedule it then, so we didn't miss out. But I don't blame the hotel at all for that! The concierge helped us with dinner reservations each night, and coordinating luggage pickup. The only negative thing I could say is that we couldn't find monkeys! (Again, not the hotel's fault) But, we saw a bunch of other guests post videos of them on tiktok, and were sad we didn't see any! Otherwise, it was a wonderful trip! Would recommend!

Family_with_children

2/10

Poor

29 Jun 2026

Mohamad

Horrible front desk service no accommodation or logic used!
**1/5 ⭐**

**Scammed, disrespected, and robbed of $1,800 — avoid this resort**

From the moment I walked into my room, it was clear this resort has zero quality control. The floor was covered in water — completely unacceptable for a property charging premium prices. It set the tone for what would be an absolutely infuriating stay.

The staff were beyond useless. I attempted to dine at the resort restaurant and was told there were no available tables. I asked if I could simply place my order and take my food outside — denied. I then asked if I could place the order ahead of time so it would be ready when a table opened up — also denied. I left hungry. The inflexibility and poor customer service was unlike anything I've ever experienced.

Now for the worst part. I had pre-booked a room for $1,500. Due to a check-in issue, I arrived a day late. Rather than working with me or attempting any reasonable accommodation, the resort completely canceled my reservation, marked me as a no-show, and refused to refund my $1,500. On top of that, they charged me an additional $300 just to extend my checkout for a late checkout in the replacement room — bringing my losses to $1,800 total.

What makes this even more disturbing is that standing at the front desk, I felt completely taken advantage of due to a language barrier. They also didn’t respect that we were 21 and treated us as kids

Business Friends

10/10

Exceptional

29 Jun 2026

Crystal Marie

Lovely property in so many ways. All the staff are awesome, I mean all of them. Alfred and Edwardo were absolute gems upon arrival. Favorites were Spa, Relaxation pool and each of the reservation restaurants. It was relaxing and just what we needed!! Thank you!

Self

8/10

Excellent

27 Jun 2026

Bobby

The property grounds were well maintained and the hotel has upgraded many of the areas.

The staff was great and helpful when asked questions.

Family_with_children

8/10

Excellent

26 Jun 2026

Jenny

Una reseña sincera de un vieje en familia por 6 días. El hotel se veía muy bien en las fotos al hacer la reserva, por lo que al llegar estuve un poco decepcionada, nos otorgaron una habitación en el lote 21 piso tres y la habitación estaba muy deteriorada, muebles dañados desgastados y baño en malas condiciones, no estaba a la altura del costo del hotel, la buena noticia fue que llamamos a la recepción y nos dieron la opción de cambiar al lote 17 en el primer piso que estaba en mejores condiciones. El hotel es grande, muy bonito y tienes lugares suficientes para recorrer en una semana. Los restaurantes están todos remodelados muy bonitos y la comida es excelente. Nos invitaron a un supuesto “evento” de bienvenida por reservar con expedia que no era más que una estrategia de Marketin para venderte la membresía premium del hotel, nos dijeron que era un evento de promoción para un nuevo hotel de la cadena en Colombia y prometieron que participaríamos en una rifa que otorgaba una semana de regalo al ganador en el nuevo hotel, la realidad fue que sentí que nos engañaron, nos hicieron perder toda la mañana, es larguísima la charla muy incómoda con una chica creo que se llama Flor que nos presionaba todo el tiempo, la rifa fue mentira, no participamos y como no compramos la membresía nos sacaron de inmediato. Por otro lado la comida muy rica, buena atención, la playa está sin servicio por el sargazo la única área limpia es la de los huéspedes premium, lo recomiendo? tal vez :)

Family_with_children

8/10

Excellent

25 Jun 2026

Prashant

The Grand Sirenis Riviera Maya (Mexico) is a fantastic eco-resort that stands out for its exceptional cleanliness and incredibly welcoming staff is perfect for couples and family who love nature and modern comfort. The lush jungle grounds are filled with wildlife like monkeys and coatis, and the beach was awesome too. While the pools and relaxing lazy river offer great ways to unwind. The themed à la carte restaurants (especially the French and Japanese) provide excellent date-night dining. Had a wonderful time!!!

Partner

10/10

Exceptional

24 Jun 2026

Genaro

Great place to stay! This was our first all inclusive and I give it a 10/10! Don’t let the negative reviews scare you away it’s a great resort. Alfredo took care of us and made sure we got dinner at the places we prioritized + made sure to check in to make sure we were good during our stay

Partner

10/10

Exceptional

19 Jun 2026

Carol

Food was great, property was clean, staff were helpful and kind, showers are fantastic, and we would go back with the following knowledge-

Distance- this property is large and many rooms are a solid 1/2 mile walk to the main food and amenities. We had to get a new room for my 85 year old mother who could not walk that far. The rest of us just got blisters. Shuttles are available but wait is often more than 20 minutes. Staff worked hard to accommodate my mothers mobility limits

Air conditioning- was substandard in buildings on top floor. A/C on first floor rooms seemed much more functional

Family

10/10

Exceptional

16 Jun 2026

Karen

We enjoyed our stay, thought the food and the overall aesthetic of the resort were top-notch. Aiden and Alfred helped us immensely with our day to day reservations, the restaurant staff were all incredibly kind and the nightly entertainment options were wonderful. We would recommend this property to others and agreed that we would consider coming back another time. However we were both very disappointed that we were not able to enjoy the beach/ocean at all and that we were not informed beforehand that the seaweed issue and stench would be so terrible. Had we known, we would’ve stayed somewhere else or booked during a season where the seaweed issue wasn’t so bad. We paid a lot of money to enjoy paradise, and felt that we only got half of the experience of the gorgeous Riviera Maya despite paying full price. 8/10 stars

Friends

4/10

Poor

16 Jun 2026

Tiffany

Oh my gosh, don't waste your time. The service was awful. It is \"all-inclusive\" but that actually ends up including very little. I will give you an example, your snacks and drinks in your refrigerator are supposed to be included. Me and my husband don't drink, and we brought our two (somewhat picky) kids. We drank the Sprite and asked if they would refill it (keep in mind, we didn't drink anything else because that's what the kids like). They literally brought us 1 soda. We asked if we could have more than one, you know, because we have 2 kids, and that told us that would be an upcharge. what? Only 3-4 restaurants were open at a time, even though they advertise like 12. A couple of them weren't open at all all week. The hours were impossible. You would try to go get a coffee from the coffee shop, and they would have a sign up that they weren't open yet, and they would only be open from 2-4:30. it was like this everywhere... the ice cream shop, even the buffet. There is nothing to eat from 11-12:30, which is when the buffet reopens, unless you count Black Sheep (very limited menu) and room service (very limited menu).... think burgers and hot dogs. The room was on \"60 degrees\" but we were all hot. When you get there, most the dinner reservations are already taken. Not to mention, the beach was covered in seaweed and smelled terrible... apparently it happens every year but they don't mention that before you book. We ordered room service and it took over two and a half hours.

Family_with_children

10/10

Exceptional

15 Jun 2026

Amanda

Everything so clean and well organized. Loved the hot tub and the amenities.

Partner

10/10

Exceptional

14 Jun 2026

Mahesh

Amazing resort, its quite big with tons of activities, good food, friendly staff. Loved their hydrotherapy and spa.

Family_with_children

10/10

Exceptional

10 Jun 2026

Ivy

Our experience at Grand Sirenis exceeded our expectations. I’ve been to other resorts in the past but Grand Sirenis has set the bar high. Starting with the second we arrived, we were met with amazing hospitality and service by all the staff. We felt spoiled! Adan and Alfred were extremely helpful throughout our stay and made sure we were always taken care of and answered any questions we had. Adan even went out of his way to make a dinner reservation on our first night. During the days/times Adan wasn’t available, Juan stepped in and checked on us multiple times. The two concierge for our room section ( and ) made sure we had everything we need, assisted us with shuttles, and general questions about the resort. Amazing staff, beautiful property, fun activities, and all the food options were so much better than I was expecting. We will be back here in the future!!

Partner

6/10

Pleasant

09 Jun 2026

Kimberly

Property was once way more extensive but lots was closed down and the beach was covered with seaweed and the smell was there

Partner

10/10

Exceptional

03 Jun 2026

Luis Antonio

- Excellent customer service
- Good options for food
- More if a relaxed vibe than a party setting
- Lots of beautiful wild life to observe.
- Need more guest entertainment/evening shows
- Lower room I was first given had an overwhelming mold smell and I had to be moved. Moved to a nicer upper unit and they were kind about it but if you smell mold, move. They tried to tell me it was normal but started to feel sick when in the room.
- I would still 100% go back back because of the beauty of the resort, the variety of food and restaurants and the great customer care while there
- If you can book directly with the resort as its cheaper than expedia packages and you get VIP access.

Self

10/10

Exceptional

30 May 2026

Martin

2/10

Poor

24 May 2026

Neftali

Family_with_children

10/10

Exceptional

20 May 2026

Vincent

Absolutely loved our time here at Grand Sirenis. The staff were really welcoming and accommodating. The grounds were very clean and well maintained. We liked that it was not a party atmosphere because we were looking for a relaxing holiday and that's exactly what we got. By booking through Expedia we had our own concierge and got one free day at the spa.

Partner

10/10

Exceptional

18 May 2026

Nycole

The staff was amazing at this resort, Evryone was exceptional. Our Hosts Leo and Jharry made sure my husband and I had everything we needed daily. They were friendly, courteous, and always eager to help. They made our experience extra special. We became ULC members while we were there and are looking forward to many more awesome vocations.

Partner

8/10

Excellent

15 May 2026

Holleeann

Loved the wildlife and nature trails! Food was delicious and there were so many options and places to stop.

The Lazy river was our favorite, they have inner tubes there but you can buy pool floats at the store too. Unfortunately like most of Eastern Mexico the beach was shut down due to seaweed. If you are a Ultimate Leisure Club member the Club Beach was cleared and the water was mostly swim able.
Make sure to get the App and use the interactive map, would suggest taking the shuttle/carts around so you get a feel for the layout and where everything is.
If you have a stroller or WheelChair there are a few paths with stairs so you’ll have to find an alternate route.
Staff are super friendly and concierge are located through out the buildings so they are very accessible.

Family_with_children

10/10

Exceptional

04 May 2026

Thalia Torres

Loved the staff only thing is it was far away from places

Friends

10/10

Exceptional

02 May 2026

Fiona

Clean, excellent food and very friendly staff

10/10

Exceptional

29 Apr 2026

Paige

Clean room, amazing staff and amazing resort!

Partner

10/10

Exceptional

29 Apr 2026

Julie

ALFRED was our concierge and he really took good care of us. He arranged our dinner reservations - always available and very helpful. I think (not sure) if you book through Expedia you get Alfred! Restaurants are very good! Good for families or singles. Lots to do - kids park, lazy river, 3 pools - 1 quiet pool and 2 pools with swim up bar. Great beach and lots of wild life. Another staff member - Edgar - always remembers our names from year to year. You might meet him outside one of the restaurants in the evening. He can take care of anything:)

Partner

10/10

Exceptional

25 Apr 2026

Megan

This was hands-down the best resort we have ever been to. It was super clean and the staff was extremely caring and friendly! Adan was our concierge and he was awesome! He got us into the restaurants we asked for and continually checked on us. He genuinely wanted us to enjoy our time! We also loved the spa! We did the hydrotherapy and wow!!! Gerard at the spa took us through it and was amazing (because we had no idea what we were doing). He was fantastic! He even made us a wonderful coffee! We just got home today and I absolutely recommend this resort!!! Thank you for a wonderful experience!!!

Partner

10/10

Exceptional

22 Apr 2026

Kaitlyn

everything was great!!! our family had a blast.

Family_with_children

8/10

Excellent

19 Apr 2026

Jennifer

Lots of families, super clean buildings, walks, pool areas and very friendly helpful staff!!

Family_with_children

8/10

Excellent

19 Apr 2026

Sandra

We had a fantastic stay at Grand Sirenis. From the moment we arrived, everything exceeded our expectations. The staff were incredibly friendly, attentive, and always willing to go the extra mile to make sure we had a pleasant and relaxing experience.

The food was excellent, with a great variety of options and consistently high quality throughout our stay. It really added to the overall enjoyment of the trip.

We especially want to recognize the Expedia representatives on site, Eduardo and Alfred. They were absolutely fantastic—professional, helpful, and genuinely invested in making sure guests had the best possible experience. Their support made a big difference for us.

The only area that could use improvement is the spa. The prices felt quite high relative to the services provided, and the water circuit experience was not as relaxing as expected. Since it is available to many guests across the hotel, it was often very crowded, making it difficult to fully enjoy and unwind.

Overall, we had a wonderful stay and would definitely return. The service, food, and overall atmosphere made it a memorable experience.

Partner

10/10

Exceptional

14 Apr 2026

Marissa

Our stay at Grand Sirenis Riviera Maya Resort & Spa was absolutely amazing from check-in to check-out! From the moment we arrived, everyone was so attentive and welcoming.
The resort itself is beautiful and incredibly clean, you can really tell they take great pride in maintaining the grounds. Every area felt well cared for and relaxing.

The staff were truly INCREDIBLE. Guest services consistently checked in on us, and since we booked through Expedia, we even received a complimentary hydrotherapy spa experience, which was such a nice touch. At dinner each night, the staff always made sure we were happy, and the service at every restaurant was top-tier.

Our favorite experience was Carnal—the show and the food were both AMAZING and definitely a highlight of our trip!

But the person who truly made our stay unforgettable was Isaias, the bartender at Sambay. He went above and beyond for my boyfriend and me, providing exceptional service and making every visit so fun and memorable.

Overall, this resort was nothing short of perfect. If you’re thinking about going—DO IT. You won’t regret it!

Partner

10/10

Exceptional

13 Apr 2026

Jacob

Spent most of the time by the ocean. The snorkeling was great. Food was good. Shows were good, but were mainly singing and dancing.

10/10

Exceptional

12 Apr 2026

Stacey Allan

Everything was top shelf service and experience.
Rooms were always clean, staff were super amazing, especially Yessica and Carlos. Pool was amazing and well kept.

Partner

10/10

Exceptional

11 Apr 2026

Amy

My family just returned from a 5 day stay at this hotel and we could not have been happier- the property is modern and is beautifully decorated as well as very clean in all areas. The staff is lovely and highly attentive to its guests, making us feel pampered and cared for. The concierge staff (special thanks to Juan) went out of their way to get us the best dinner times and restaurants as the restaurants were quite crowded due to spring break. The pools are massive and never felt crowded, the food was delicious in the buffets and specialty restaurants and the room was cleaned well each day. We loved seeing the adorable monkeys and other animals too! Thank you for a wonderful vacation!

10/10

Exceptional

10 Apr 2026

Sandi

Rooms were large and spacious. Our bedding had two stains upon arrival. Food was fine but we were disappointed with the restaurant Carnal as food was no up to par. Entertainment was fun. Pool activities were great, loved the lazy river! Definitely need more shuttle vehicles. They were infrequent and not large enough. We were unable to ride around them to check out resort, told must have a destination. Concierge service was excellent. Luis, Yessica, Adan and Alfred were standouts. Food service staff were excellent and attentive. Coffee shops Tostados was slow and had no spoons one day and no cutlery the next day which was disappointing.

Family

10/10

Exceptional

09 Apr 2026

Jacob

Family friend establishment with clean rooms and lovely room service was hard to make dinner reservations however overall really great food and so many places to go, eat and drink

Partner

8/10

Excellent

09 Apr 2026

Wojciech

This resort is only for people who enjoy walking. While the buffet is great and the cafe has good coffee, everything requires quite a walk.
Also, don't waste your time talking to the myriad of concierges that will approach you. They can't even solve a simple request, though they are really good at pretending that they will.

Family_with_children

8/10

Excellent

09 Apr 2026

Brian

The hotel and its amenities are pretty solid, but the customer service I received on the phone prior to my arrival was abhorrent. Also, the beach was completely unusable due seaweed, but that's no fault of the hotel, just bad timing.

2/10

Poor

07 Apr 2026

Hector

Los baños están sucios

2/10

Poor

07 Apr 2026

MARIA

Limpieza de los baños

8/10

Excellent

07 Apr 2026

Alistair

Large rooms, the bufffet was good and had a lot of choice.

Family_with_children

10/10

Exceptional

06 Apr 2026

Arkadii

Great restaurants, amazing staff

10/10

Exceptional

05 Apr 2026

Abraham

Me encantó el hotel. Todo fue excelente, la habitación, las amenidades de la habitación, las albercas, los bares, los snack bars y el buffete todo excelente. El concierge todos súper amables, te explicaban todo súper claro y te ayudaban con todas tus dudas. No recuerdo el nombre de las chicas pero estuvimos en el edificio 24 y en verdad que su atención fue excelente. El Front Desk igual todos super amables. El Bell boy de nuestra llegada es de Veracruz e igual súper síper amable. Los meseros The Park en especial Jaime otra onda y del restaurante Carnal el mesero Adolfo igual super amable y del Tonino el mesero Basilio fuera de serie nos atendió 11/10. No tengo ni una sola queja del hotel solo que no pudimos estar más días porque en verdad lo vale. Estaremos pronto de vuelta.

Partner

2/10

Poor

04 Apr 2026

Anthony

Room was a disaster. Drains in room did not work called for service everyday I was there. The drain in sink was fixed day 3 along with the shower handheld component. However, shower drain never was fixed and we had a flood in the room that reached out to the beds. My kids were showering and didn’t realize that it was overflowing on the fourth day. We called to complain someone came out and tested and said it was fine. I was told it was fixed so the fifth day they didn’t pay attention to it assuming it was fixed. Well, it certainly was not and just a bad flood all over again. The hotel did not want to compensate us in any way.

10/10

Exceptional

04 Apr 2026

Kush

We enjoyed our stay here, rooms were clean and well maintained. Our Expedia booking gave use a personal concierge, Adan he was exceptional from dinner reservations, and advice about local excursions, and things to do. The property had a kids club, a separate teenagers club. All the staff from bartenders, servers, and housekeeping made sure our stay was wonderful. Would recommend this property for families with kids. Food buffet had many options, and most of the food was catered towards American cusine.

Family_with_children

10/10

Exceptional

04 Apr 2026

Daniel

This is a wonderful resort! We've been to a few all inclusives; we love how spread out this one is (as long as you're OK to walk a lot), how much nature/animals there are, the food is wonderful, staff & drinks are great too! Restaurants are hard to book, but buffet is great. Not crowded either, never had to wait in line much for drinks or food, and could always find beach chairs. We LOVE the beach here! Snorkeling, plenty of chairs, white sand.

Family_with_children

10/10

Exceptional

03 Apr 2026

Barak

Pool - excellent
Staff- really nice and helpful
Every thing is clean and smells good
The food so tasty and rich

To improve:
The gym is so small, the equipment are not in good condition, could be better.
The same is the room conditions, it is a big and really nice room but needs maintenance.
Bottom line,
I liked this hotel and enjoyed my vacation

Family_with_children

10/10

Exceptional

01 Apr 2026

Lilybeth

Housekeeping ,

10/10

Exceptional

31 Mar 2026

Rupa

Clean and spacious resort. Being spread out makes it less crowded or noisy. Good pool and ocean is long and plenty of space to seat.

Friends

8/10

Excellent

29 Mar 2026

DINO LUIGI

Amenities are great. You are in a middle of wildlife. We see monkeys, iguanas and coaties everyday. it is a big resort to explore. They have a few big pools. The beach wasn't as what we expected because of the sargassum but the resort staffs did try to remove them everyday. There are sections where you can swim but we decided to stay by the pool. They have the carts/buggies to bring guests around. They have a variety of entertainments every night and we were able to book a la carte for most nights. The nights that we did not get to book was by preference because our child wanted the buffet and we wanted to watch the nightly shows. On the first day, can't complain about the room. It is clean. The sleeping area looked updated. But the bathroom could use some updating but it was clean. The only issue was that we had to switch rooms twice and would have been 3x had we not insisted to just exchange the mattress of the sofa bed or the whole sofa bed with the sofa bed from the other room. The two switches from before was needed; 1) outlet sparked losing electricity in all outlets and 2nd) sliding door broken, can't use the balcony. the issue with the sofa bed took a long time to get resolved. Probably due to language barrier. But when we spoke with their guest services representative Adan, it was resolved right away. Adan was always there to attend to our needs. This is the first time that someone actually made sure all our concerns are addressed. This is top notch customer service!

Family_with_children

8/10

Excellent

29 Mar 2026

Kiarash

A very nice resort set in a beautiful location, with friendly and welcoming staff. The only downside for us was how difficult it was to book their top restaurants—even when we tried to reserve them on our first day. The rooms were slightly outdated, but still comfortable, spacious, and well-maintained. Overall, it was a very good experience.

8/10

Excellent

25 Mar 2026

shahab

Booking restaurants was difficult, especially for shorter stays of five days or less. Availability was very limited.

Family_with_children

8/10

Excellent

24 Mar 2026

Stephen

We had issues with our first room so we had to change rooms. The issues were our air conditioner would not cool. The safe in our room would not work right

We also had a smell in our room that we couldn’t figure out where that was coming from

We moved to another room and had the same issue with the AC

The staff was great if we couldn’t walk somewhere, we could take a golf cart. They will come pick us up at our room.
The food was good

The beach was not good. We couldn’t go to the beach because of Sargasm.

We didn’t have small children with us

Family

10/10

Exceptional

24 Mar 2026

Raquel

We had a great time during our stay! Pools were nice and food was great! Easy to get around
We did wish we had more availability to eat at the restaurants which were all booked up.
But the two we where able to get in where great!

Family_with_children

6/10

Pleasant

24 Mar 2026

Casey

This hotel is nice if good meals and culture are not important to you. I found it quite unacceptable how hard it was to get a dinner reservation. I stayed at the hotel for 5 nights, and only 2 of the nights I was able to get dinner reservations, and it was at the same restaurant. This meant that 11 of the 13 meals I ate at this resort were from the buffet, which got old quick. I mentioned being unable to reserve dinner to multiple staff, and they were unsurprised and unable to help. In terms of alcohol, the drinks were very weak and made with expectedly cheap alcohol. Another caution would be for anyone hoping to experience culture. You truly could have told me I was any Caribbean resort and I wouldn’t know better. For me, this was disappointing. I did the hydrotherapy at the spa which was beautiful and very nice! For anyone who is looking to stay at a mediocre beach with great pools and a beautiful spa, and is not worried about quality meals, this is a nice stay. It was clean, staff were very helpful and friendly, and the resort was huge with much to do. Our housekeeper kept our space clean. Our room was okay, but there is an open concept space with a window between the bathroom and bed space, and the door to cover this was broken, so we had little privacy and had to hang up blankets for coverage. All in all, in terms of all inclusive, this place is fine, but seek out different accommodations if you want good food and culture.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

William

We went for a quiet get-a-way, we were not disappointed.

Partner

10/10

Exceptional

21 Mar 2026

Ryan

We had an incredible experience at the Grand Sirenis Riviera Maya Resort & Spa and would absolutely stay here again.

The resort itself is beautiful, with clean pools, and plenty of space to relax without ever feeling overcrowded. The food was excellent, with lots of variety across the buffet and à la carte restaurants, making it easy to find something great every day.

There are also tons of activities and entertainment options, so whether you want to relax or stay active, there’s always something to do.

What really made this trip stand out was the exceptional staff. Our concierge Giovani, along with Yessica and Jorge, went above and beyond to ensure we had everything we needed. Their attention to detail and genuine care made our stay even more enjoyable.

If you’re looking for an all-inclusive resort in Riviera Maya with great food, beautiful pools, and outstanding service, this is an excellent choice.

We will definitely be returning!

Family_with_children

10/10

Exceptional

18 Mar 2026

Erick Antonio Cuc

Room was beautiful and kept perfectly clean each day! The food was great and the pools and entertainment were top notch!

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

William Donald

The staff throughout the property was very classy. Always a hello with a smile. And quick
Answers or directions when asked.

The buffet food and servers were actually just a bit better than the ala cart restaurants and that is not an easy thing to say. Altho we did have a couple great servers in the à la cart restaurants the food was really lacking except for
Oishii’s.

Family

4/10

Poor

18 Mar 2026

Christopher

I think they were for sure trying to get things together but the restroom and the areas near elevator were gross looking and not taken care of . Very disappointing . Staff was super nice I will give them that

Family_with_children

10/10

Exceptional

16 Mar 2026

Kristopher Edward

Always a good time

8/10

Excellent

16 Mar 2026

Maya

The staff was excellent. The kids club was trustworthy. Food was totally acceptable. Very clean resort.

Family_with_children

10/10

Exceptional

16 Mar 2026

Amanda

Definitely a resort for families with children under the age of 13. As a couple who visited this resort, we did enjoy being in the jungle, but there was missing night entertainment.

Friends

8/10

Excellent

16 Mar 2026

Catalin Petrica

Nice and friendly staff.

Family

10/10

Exceptional

15 Mar 2026

Christopher Stuart

Great resort

Partner

10/10

Exceptional

14 Mar 2026

Rene

We were only able to make reservations at one restaurant throughout our stay. Overall the hotel, staff and food was amazing.

Partner

10/10

Exceptional

14 Mar 2026

Karen

This was the best vacation! The staff, the food, the kids club, the pools, it was all fabulous and we will definitely be back!

Family_with_children

8/10

Excellent

13 Mar 2026

Dana

Great aqua exercise program each day at the pool Really enjoyed it ! Selection of pools was great to relocate at different times of the day. Sorry we have to leave😞

Friends

6/10

Pleasant

11 Mar 2026

Michael David

Stayed March 1-11, 2026 The beach was terrible with sargassum never seen before. I realize this is a natural phenomenon but no effort was made to reduce it. The Sargassum started to rot making a smell so bad it permeated most of the resort. Bathrooms needed upgrading. Staff amazing. Pool areas wonderful. If you are a “beach” person stay away…..if you are a pool person it’s good.

Partner

10/10

Exceptional

09 Mar 2026

John Kevin

We loved the resort, the staff, the wildlife, the food and buffets/coffee shops, the pools, the bars and shows!!!! All were fantastic and we would go back and recommend to others!!

Partner

10/10

Exceptional

08 Mar 2026

Matthew

The property was great

10/10

Exceptional

08 Mar 2026

Noel

Everything you find in one location the food and totally enjoyed the experience to dine two of the la carte restaurant arranged the concierge of building 12 namely Fernando and Julio team

Family

10/10

Exceptional

08 Mar 2026

Rebecca

Yes the concierge at building 12 namely Fernando and Julio were helpful they took care of me. Fantastic vacation in my life

Family

6/10

Pleasant

08 Mar 2026

Angela

Room very outdated. Nowhere to put your clothes. Air conditioning didn’t work and Maintenance had to come three times during our week to try and fix it. Lots and lots of Stairs everywhere. Steep big stairs to get to main buffet and lobby with only one small elevator. Beaches were a total disaster. Pools were ok. Drinks were good. Bar tenders are quite rude throughout the whole property. Food was amazing. Staff at The buffet were kind and very good.

Friends

10/10

Exceptional

08 Mar 2026

Terry

Excellent time with family. Great service, amenities and food. Beach could use cleaning up but they were trying there best. We had a great time.

10/10

Exceptional

07 Mar 2026

Nicole Kirsty Milligan and Jason Laco

This resort has two great activity pools and a large, quiet pool. Finding chairs was rarely an issue . Our room was amazing and the food was exceptional. We booked our a la carte meals with the lobby cincierge when we arrived and he was great. There is definitely a lot of walking as it's a huge resort, so bring a good neach/pool bag and travel mug so you dont have to go back and forth to your room. That said, Grand Sirenis is definitely a resort we'll visit again.

Family

8/10

Excellent

06 Mar 2026

Sarah

If your on the fence and it fits your budget it’s a wonderful place. Beach is underwhelming. Food is really good but if you’re not a member good luck getting a dinner reservation. Beautiful resort.

Family_with_children

10/10

Exceptional

06 Mar 2026

Nicole

I cannot say enough positive things about our experience at Grand Sirenis. The staff were incredible. They keep the resort spotless, were extremely friendly, and just very helpful and attentive. Adan went especially above and beyond. When my husband was trying to find a specific peso for his collection, he tracked one down and sought out my husband to share. We were shocked. The entertainers were also amazing. Different shows every night and the quality left me speechless. The pools and lazy river were clean and the pool entertainments made each day fun. My kids had a blast and we definitely hope to return again.

Family_with_children

6/10

Pleasant

06 Mar 2026

Craig Martin

Pool was very good and staff very good

Partner

10/10

Exceptional

06 Mar 2026

Lisa

Had a wonderful time. This is our second stay here because we were so impressed the first time. Staff is very friendly! Rooms are clean and we feel very safe.

10/10

Exceptional

05 Mar 2026

MICHELLE CARLSON

We loved the resort. It looked like it had recently remodeled. All the furniture and decor in the buffets and restaurants looked new. The food was amazing! The outdoor sunset bar area was huge and a great way to relax before air after dinner. So many options for drinks, ice cream, coffees! The room was clean and well appointed. It looked modern and fresh, guessing also a recent remodel. Not the biggest fan of the energy saving motion sensing lights in the bathroom. My daughter was in the tub and out of the range of the sensor so she was tasked with getting out in pitch black. Also, having the lights turn on full force when you get up in the middle of the night to use the bathroom is quite a wake up call. That being said, the lights were our only criticism of our visit to Grand Sirenis. There were plenty of shuttles to take you places on the resort if you want, but you can easily get your 10,000 steps (and then some) if you love to walk like we did. There are lots of steps, so I would be hesitant to bring my very much less mobile in-law; however, if you are savvy finding elevators and using the shuttle, I think we could find solutions. Lots of pools - quiet if you like quiet, energetic if you prefer that. Lots of seats around the pools and beach. We didn't visit the beach as much as planned because of the sargassum. I think it must be a losing effort at this point of the season so except for some pushing around, it wasn't really being removed except by the member beach club.

Family

10/10

Exceptional

01 Mar 2026

steve

The room was well kept and always restocked. No issues at all. Staff was amazing. Special shout out toYessica, Giovanni, Anna, Mexianaf Juan.. they all went out of their way to show us beautiful hospitality. Thank you all

Friends

10/10

Exceptional

01 Mar 2026

RALF

This hotel is amazing, the customer service is superb, you never feel crowded even if the hotel is full.

Family

10/10

Exceptional

28 Feb 2026

Anna

Our family returned to Grand Sirenis in February 2026, and once again the resort delivered an exceptional vacation experience. This was our third stay, and it truly felt like coming home to a place where the staff genuinely cares about every guest.
From the moment we arrived, we were welcomed with warmth and professionalism. A heartfelt thank you to Marlene Castro, Erik, and Head Chef Fernando, whose dedication and attention to detail made our stay outstanding. Their commitment to service is one of the reasons we keep returning.
Our two grandsons had an unforgettable time exploring the resort’s unique blend of jungle pathways, beach lagoons, and archaeological elements. The natural setting is unlike anything else in the Riviera Maya—lush, peaceful, and full of wildlife. It’s the perfect combination of adventure and relaxation for families.
We also want to recognize the entire resort team for their excellent service throughout our stay. Every interaction—from dining to housekeeping to guest services—was handled with genuine care and professionalism.
This visit was every bit as wonderful as our previous stays, and we are already looking forward to returning again. Thank you, Grand Sirenis , for another memorable family vacation. Keep up the fantastic work!

Family_with_children

8/10

Excellent

27 Feb 2026

RANDALL

Room was excellent.
Staff throughout the resort was incredible, so friendly, helpful and always so willing to go the extra mile.
Shout out to Ana, Mexia,Giovanni, and Yessica.
Buffet and a la carte dining were incredible, service amazing. Pools and lazy river were hits. Very large property, a compass would have been helpful!

Family_with_children

10/10

Exceptional

27 Feb 2026

JAYSHREE

A lovely resort. Beautiful grounds and beach.
An abundance of wildlife.
Good food - I am vegetarian and I had no issues.
Staff are great.
The drinks seemed weak.
Loved the lazy river.
The rooms did the job, big and lots of storage.
You won't be in room too much - it is so much better outside on the grounds.
A special mention to Afred, our expedia conceriage. He was amazing, very knowledgable and helpful.

Leisure Family