Name: El Dorado Seaside Palms Spa Resort-All Inclusive
Address: Km 95 Carr Cancun - Tulum Kantenah L2, Mexico, 77710, MX

6/10

Pleasant

29 Jul 2026

Nicole

Very pleased with the resort. We did the included catamaran, cenote, and the shopping excursion. The food, staff and such at the resort was fantastic. Room stayed cold and room service was prompt and fresh.

Where things went wrong: this hotel partners with Lomas Travel for the excursions. The conglomerate that owns the business owns Lomas travel. We were told this by their membership sales team. They will tell you how terrible the included excursions are to try to persuade you from doing the free excursions. We decided to book an ATV package through them after being told that there is a two hour hike to the cenote. Day of the excursion, the travel comes to pick us up and they have our name on the list so we get on the bus. We paid $80 dollars a person for atv, catamaran and wave runners. We pull into the cenote and we let the driver know that we aren't supposed to be here, it's supposed to be the atv park. The driver said there's nothing that can be done and we will have to deal with Lomas when we got back. After talking with everyone there, we were on the free cenote tour with the hotel. Fine, but we are going to pay for something that is free.

After getting back we were told my the lomas rep to come back before 6:30 and he will see what can be done about the refund. We got back at 6:20 and there's a sign--taking lunch be back in 30 min. They leave at 7 so we just sat there. He shows up and says yeah it was a mistake but the manager said they aren't refunding it.

8/10

Excellent

25 Jul 2026

Whitney

The rooms definitely need updated. The beer was not very cold,

8/10

Excellent

20 Jul 2026

Sepideh M

Had a great experience overall. People are very nice and caring. Very friendly place and people. Had an air of relaxation. Too much algae in mid July. The a/c in my room was kinda loud. Good experience ❤️❤️

6/10

Pleasant

04 Jul 2026

Patrick

Hotel is old. Rooms smell musty. The staff is helpful though. We ended up leaving this hotel and going to another, newer property and were happier there.

Also, the crowd is on the older side at El Dorado. Wrong vibe for us.

Partner

10/10

Exceptional

30 Jun 2026

Titus

I wish I could give it 6 stars

10/10

Exceptional

28 Jun 2026

Leslie

Amazing staff and stay! So beautiful and relaxing! Very clean and the food was great! Would definitely go back and highly recommended!

Family

10/10

Exceptional

22 Jun 2026

Richard Craig

We had a wonderful stay at El Dorado Seaside Palms. We had a swim up room and greatly enjoyed it! The pool was wonderful, clean, cool, and we enjoyed the swim up bar. The property is beautiful and lush and well taken care of. The staff is very kind and helpful. The food was delicious. I highly recommend room service breakfast for a nice slow start to your morning. We would visit again.

Partner

10/10

Exceptional

16 Jun 2026

Lori Ellen

The resort is gorgeous and the staff are amazing. The food was good, not as many choices due to low season but well made. The beach was inundated with seaweed, but workers worked tirelessly to remove it and make it usable for guests.

Friends

6/10

Pleasant

15 Jun 2026

Marcus Ray

The property was absolutely beautiful. I wish I would have known to not come in June when the sea weed is so bad. It left a terrible odor and you could not approach the beach. Swimming pools thankfully were clean and odor free and access to the bars were great.
I am still stunned that a tube of neosporin which cost $5 in America costs $60 on the resort !!!
Breakfast at the seaside market was fantastic. Lunch and dinner not so much. We had to order room service after each meal because none of us could find anything that was satisfying or fulfilling for us.
We had an excursion planned one morning which cost us $189 per couple, hours before we were set to leave we got really sick which we think was food poisoning from sushi they would not allow us to cancel or refund our money.. instead they said if we paid $140 per person to see the on site dr they would cancel and refund. Ridiculous. There was NO trying to help us. The beach stunk, no enjoying the beach , and a lost bracelet that supposedly cost $100 that we had to pay left a sour taste in my mouth. I truly felt like I was looked at as a person they could try to get money from instead of a “‘you have paid all this money already, let me help you as best as I can!”
Our hot tub didn’t work, was fixed finally 2 days later, window in bathroom was broken and stayed open and our telephone did not work.
I will hopefully find a resort that makes me feel valued and will make me want to return every year. This place is not for me.

Friends

10/10

Exceptional

07 Jun 2026

Dana Renee

Loved the staff here! Amazingly clean facilities and everyone so helpful & cheerful. Food was good… a few places food was exceptional. Try the spa!

Friends

10/10

Exceptional

03 Jun 2026

Carla

The rooms, restaurants and pools were very clean. The staff was Fabulous!! The beach had a lot of seaweed, but that is Mother Nature. Would definitely recommend it and we will definitely go there again.

Family

10/10

Exceptional

16 May 2026

Josette

Amazing resort

Partner

10/10

Exceptional

15 May 2026

Christina Larie

Great experience

Partner

10/10

Exceptional

08 May 2026

Mikhail

Excellent food!

Family

10/10

Exceptional

07 May 2026

Nathan Robert

Bar was under repair. But they accommodated well!

10/10

Exceptional

04 May 2026

Matthew

Bars seemed to close pretty earlier several nights.

Partner

10/10

Exceptional

30 Apr 2026

William

Really great place to visit. Staff was wonderful. If you had concerns , they would come to your room within minutes. We only had a couple of minor complaints. 1. The TV wouldn't hold a signal, couldn't watch it at night. 2. Our porch light only worked half of the time. 3.We didn't have a screen door (our neighbors did) to our walk out pool. Other than those issues, which did get fixed, it was great.

Partner

8/10

Excellent

29 Apr 2026

Carrie

The staff was very friendly. This was one of the most beautiful properties I have been to. Very lush, tropical, well kept grounds. Great nightly entertainment.

Partner

8/10

Excellent

28 Apr 2026

Emma

Staff did not know what was going on. We were bounced from Palms to Seaside the whole week. Also, the map they give you at arrival is not updated.

Partner

10/10

Exceptional

28 Apr 2026

Kayla

The courtesy shuttles were great! All the staff were super helpful and spoke very good English. The bar life on the palms side and main pool on the suites side was a blast! Only downfall was the seaweed, but we know that’s seasonal. Would love to visit again when we can access the water. The rooms were very well kept by the service staff, all of the walking trails were beautiful and full of tropical plant life! It was fun seeing the Mexican critters all about, the food was pretty good with lots of options all over the resort making it very convenient. We enjoyed our stay and plan to return again!

Family

10/10

Exceptional

20 Apr 2026

Lynda

We loved our stay at El Dorado.

Partner

10/10

Exceptional

16 Apr 2026

Patricia

Room was clean and cleaning staff usually left us a towel animal.Room was well equipped. Air conditioner worked well.

Partner

8/10

Excellent

14 Apr 2026

Emily

Room were clean and nice. Beach and pool chairs and fill up quickly, make sure to plan ahead!

10/10

Exceptional

13 Apr 2026

Laurence T Beahan

The restaurants were delicious, the grounds were beautiful and the staff were very friendly and helpful. Just a wonderful place!

Partner

10/10

Exceptional

10 Apr 2026

Daniel

Limited dining options. Reservations were hard to come by

Partner

6/10

Pleasant

04 Apr 2026

Stacy

Clean room, great staff, good food, typical all inclusive drinks. I would not recommend the “more inclusive” option. It felt like every meal and experience had “upgrade” options that you had to pay for which took away from the convenience of the all inclusive. After check in we wanted to sit by the pool but the place where we needed to get towels was closed. We were looking forward to the catamaran experience but it had to get cancelled due to weather. That was understandable. But it was not understandable that they drove us to the location to then inform us it was cancelled. When we arrived at the beach where we were supposed to go on the boat, every decent option costed money. We paid 150 dollars for table and chairs for the day. We set up transportation at 5pm to return to the hotel. We rented towels at the beach and we did not see they needed to be returned at 4:30pm. It felt wrong that they had the pick up time 30 min after towels needed to be returned. We almost got charged 10 dollars per towel but luckily got our money back. It felt like everything was trying to be up sold and we didn’t appreciate that. We expressed our concerns but they did nothing at all and just tried to explain how they were right. We were very disappointed in the customer service and their un willingness to make the situation better. On arrival we weren’t able to make a dinner reservation because that closed before check in time which seems wrong.

10/10

Exceptional

31 Mar 2026

Stacy Ellen

All around amazing resort! The amenities, the staff, the hospitality, etc. There wasn't a single thing I would have said anything negative about this place.

Partner

8/10

Excellent

31 Mar 2026

terri

Need music at the beach and pools to listen too. Pool water was freezing.
Staff was so nice

Friends

10/10

Exceptional

30 Mar 2026

Dorothy-May

Our stay at El Dorado Seaside Palms was fantastic! The staff were absolutely great, very kind and helpful. When we arrived we were given a free upgrade to a premium room with an ocean view! The beach was great! We enjoyed having fish swim around us while in the water! It wasn't too hard to get a beach chair and there was often someone coming by to offer to bring us drinks. There is also a great BBQ place for lunch on he far side of the beach that has ribs, sausage, chicken, veggie skewers, beef flank, and nachos. The food was good, the rooms were clean and continually cleaned. There are also lots of lunch buffet options, a taco bar, pizza, burgers, hotdogs, burritos, and full buffets. One of these had a guy grilling fresh salmon and making up pasta! They always ask your room number when going to eat and we found out that this was in case anyone gets sick, they can try ad trace it and find out how it happened. I really appreciated that they are doing their best to protect the guests. We also enjoyed the free excursions. We got to ride a catamaran and go snorkeling and that was fantastic. The Cenote swim was also a wonderful experience! We would 100% come again!

Our only complaints were that we ended up getting roped into a membership presentation and there were a few times at the beach when a couple woman decided to go topless even though they weren't in the hidden beach portion (there is actually a nudist portion that is private).

Family

10/10

Exceptional

30 Mar 2026

Dacota

Had an issue with the taxi to and from a nearby town, in which the resort assured me was a safe and reliable transport mode. I don’t attribute this to the hotel itself, as they also did everything they could to ensure my safe return and follow through with the initial driver.
Otherwise everything is stunning, definitely a resort for couples and retirees.
The food in the restaurants was incredible.
My only overall “feedback” would be the limited access of food between the lunch and dinner switchover/late night after dinner - the only option being room service.
They have La Trattoria which is only open select days of the week. Would love to see that be open during the transition periods for a quick snack/small meal without having to go to the room and wait 30-45 min (which is honestly still a great delivery time for how great the food is).
It is doable to work around this! This does not make or break how wonderful the resort is.
The overall landscape is stunning, the access to the sister resorts and amenities make the possibilities endless!
The excursions that were included were IMPRESSIVE and well planned.
If i were to visit an El Dorado resort again, i would likely look into which one suits the vibe of my vacation a little closer than I had.
The staff were beyond attentive and very patient with the guests that may have consumed a few too many bebidas (not naming names - it’s me… i did).
Anything i asked for, someone had it covered.
¡Gracias!

Friends

8/10

Excellent

27 Mar 2026

Cyrus

First impression was not so good as the lobby looked dated. For me, that was a bad sign because I had a feeling the rooms looked dated as well. We selected the Junior Swim out room and it was horrible. The mirror in the bathroom was peeling and looked very dated, you could barely see your reflection in the mirror. Tiles on the room floors were cracked in some areas and the shower had sewage smell coming from the drain. There was still a wet towel sitting on one of the loungers out on the patio. We requested a new room and we were given a Premium suite which was much nicer. The staff were all good and polite except one guy who delivered room service one night. The food was just ok. The best food we ate was at the Japanese restaurant. The room service food often arrived not hot, but was delivered fairly quick. In the Premium room we noticed small little bugs in the floor near the balcony door. They didn’t enter the room entirely, but they were there. The bar drinks were hit or miss. The Mezcalito bar had decent drinks, but the other bars were hit or miss. Overall, it was just ok and I would look for a more updated resort if we ever visit any all inclusive resort in Mexico.

Partner

10/10

Exceptional

26 Mar 2026

Bettyanne

Loved our ocean view and everything about this vacation location

10/10

Exceptional

25 Mar 2026

Daniel

Some of the

10/10

Exceptional

25 Mar 2026

Sarah

Great location

10/10

Exceptional

24 Mar 2026

Eleez Andres Guzman

We absolutely loved our stay at El Dorado Seaside Palms! Everything exceeded our expectations. The staff was incredibly friendly and attentive, always going above and beyond to make sure we were comfortable.

The food was excellent, with great variety and quality at every restaurant we tried. The facilities were beautiful and well-maintained, creating a relaxing and enjoyable atmosphere throughout the property.

We also really appreciated the internal transportation—it made getting around the resort easy and convenient. The bell staff and overall service were outstanding.

Overall, everything was just amazing. We would definitely come back and highly recommend this resort!

10/10

Exceptional

23 Mar 2026

Mark

We were in a beachfront suite close to the party area which had music till 1am most nights. This should be midnight at the latest since most times there were not many people left anyway after 12. Also, the BBQ beach could use some more loungers, lots of room left. Other than that... PERFECT. Very quiet (adults only), very friendly and happy staff (Mexican-owned resort) and good food. Food, drinks and washrooms always close by. The ocean is very shallow but the snorkeling from the beach is excellent. Everything is clean and well maintained. The Spa was very relaxing. The included catamaran excursion to Maroma was great. Would definitely recommend.

Family

10/10

Exceptional

18 Mar 2026

Richard

Beachfront Junior Suite
Best view
Central to everything

10/10

Exceptional

13 Mar 2026

Shannon Blaze

Absolutely incredible experience!

Friends

8/10

Excellent

04 Mar 2026

Larysa

N/A

Friends_and_family Family

4/10

Poor

27 Feb 2026

Chong

Everything was great except the dining .
Been to so many resorts and been on a cruise ship well over 20 times .
Dining , buffet plus dining room was very disappointing.
Wirsr fod ever

Partner

10/10

Exceptional

24 Feb 2026

amber

Awesome place to stay. The food was great!! The staff were easy to work with. Pools were a lot of fun!!

Friends

10/10

Exceptional

20 Feb 2026

Sarah L

Courteous staff, lots of dining options and good food

Family

10/10

Exceptional

19 Feb 2026

Jubel

All the above

Partner

8/10

Excellent

17 Feb 2026

Diane

The room was really nice. Staff were all really nice. The grounds were beautiful. Very difficult to get reservations to the restaurants.

10/10

Exceptional

15 Feb 2026

Jessica

Staff was friendly and accommodating beyond words. Upgraded to swim out room which was top notch. Food was always the best! The drinks were great. We never went without. Highly recommend!

Leisure Partner

10/10

Exceptional

15 Feb 2026

Dara

That room and entire resort was spotless. I was so impressed with the entire experience.

10/10

Exceptional

14 Feb 2026

david

Wonderful stay, as always! Third visit

10/10

Exceptional

08 Feb 2026

Juliet

Staff was great. Location beautiful and right on the beach with different areas to sit. They take time to clean the beach and all surrounding areas through the day. Room service is great and so was housekeeping. Plenty of places to eat with variety.

Partner

10/10

Exceptional

05 Feb 2026

Alina

Amazing hospitality, as always. Our 4 th stay at the El Dorado Seaside Palms and we’re already planning our next visit. The staff is simply wonderful, welcoming, friendly, and so kind. I travelled with my 83 year old mother, and everyone went above and beyond to see that she enjoyed her visit to the maximum. The food is great (quality and selection). The breakfast and lunch dinner buffets at the market were simply delicious. Alex always took great care of us at the dinner buffet, and Yasmin and Diana were always waiting with a smile and our favourite table at breakfast. Each staff member is always happy to help and are extremely hospitable. Our beach concierge (Gabriel and Calvin) had our Bali bed and loungers waiting for us every morning. Super helpful, ensuring that we had easy access to the sea and facilities. From beginning to end, the El Dorado Seaside Palms is pure perfection.

8/10

Excellent

04 Feb 2026

Gary

This is a nice resort. Will consider staying again in future.

Leisure

8/10

Excellent

03 Feb 2026

Elisabeth Ellen

Beautiful place

Leisure Partner

10/10

Exceptional

02 Feb 2026

Sheri

Grounds are beautiful! Staff are very accommodating. Food was excellent.

Leisure Partner

8/10

Excellent

01 Feb 2026

Travis

Staffing was great. Everyone was very Friendly

Leisure Friends

2/10

Poor

01 Feb 2026

Rebecca

Rooms was good, all food we got room service for was totally cold. Not even a little bit warm. We spent a week there. Be prepared to do lots of walking. Everything is so spread out. Some meals you are at a different resort. You take shuttle to if you can get one. We travel every couple months to cancun area to try different resorts. This is one, I would not visit again. So many very rude employees. Its ashamed that you look so forward to going and to just waste of money

Leisure Friends

4/10

Poor

31 Jan 2026

tani

Why is there a drug dealer on the beach?

10/10

Exceptional

31 Jan 2026

Sterling Gregory

Great room, good excursions and amenities.

Leisure Family

4/10

Poor

25 Jan 2026

Alberto

We booked this resort for our honeymoon, and it was by far the worst experience I have ever had at a resort. Upon checking in we were told that there are only 2 restaurants that require a reservation, klay talay and Mia casa Italian. Well a few days later we go to have dinner at La Carreta, the Mexican restaurant and are told we need a reservation to which we replied that we were only told the 2 required reservations and even the resort app shows it doesn’t require a reservation. The employee we were speaking to was extremely rude telling us we are wrong and that we were informed of this at check out and was very disrespectful.

Unfortunately the problems didn’t stop there, our room phone went out 3 times and was never fully fixed after multiple reports to the front desk and maintenance department.

The food on property was very disappointing, and quite dangerous. we went to breakfast multiple times and each time without fail the sausage was very undercooked so much so it was pink inside and could cause people to be very sick.

Even after having multiple conversations with one of the managers about the issues, all we were given was an apology and told they would see what they could do, Which was nothing as they never got back to us.

Overall I would not recommend this resort to anybody and encourage you to book somewhere else. The only reason this is not a 1 star is because the staff excluding the one individual was very friendly and caring to us.

Leisure Partner

8/10

Excellent

17 Jan 2026

Steve

Very good place.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Alan W.

They were on top of everything and anything you needed they attended to it right away.. excellent place to relax and vacation!! I highly recommend.. we will be back for sure!!

10/10

Exceptional

12 Jan 2026

Benjamin

Loved our experience here.. just becareful of gifts. They told us theyd give us a free couples massage for our anniversary.. only to find out when we went to book we'd have to sit through a 90 minute sales pitch.

10/10

Exceptional

11 Jan 2026

Akif

Clean room , nice staff , rich food options.Nice beach.

Leisure Partner

8/10

Excellent

09 Jan 2026

Taylor Ray

Overall it was a good experience.

6/10

Pleasant

09 Jan 2026

Titannia

The bar in the room didn't have liquor, just beer, soft drinks, and water. My bed spread had stains on it upon my arrival. It took 3 different spreads to finally get a clean one. The phone in my room also did not work, but someone came to fix it the next day. Housekeeping threw away my toothbrush that was in a travel case and a new tube of scar removal cream. They also forgot to clean my room on one of the days I was there. The rooms at Seaside Palms are very outdated and need a major upgrade. The couches and chairs in the room had stains on them. The people at the front desk weren't the friendliest either.

Leisure Family

8/10

Excellent

05 Jan 2026

james robert

Staff was amazing. The phone in the room stopped working so no way to ordere room service or get in touch with front desk. House cleaning too the robe after day one and never brought a new one even after requesting a new one.

4/10

Poor

04 Jan 2026

Renee

There was only one person at the check in and it took a long time to get us checked in

8/10

Excellent

03 Jan 2026

Todd

Clean room, friendly staff, great food (especially the Mexican food). The availability of cabanas was a welcome surprise.

Leisure Family

10/10

Exceptional

03 Jan 2026

Auralee

Exceptionally clean throughout, very courteous and friendly staff. Points off for lack of communication. The resort is quite spread out, we had to ask for a map because the website map was hard to find. Activities lists were on the room tv but, again, contained no details. Our personal concierge lost a restaurant reservation.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Nube Del Rocio

The people that works there was very polite but food options was limited to certain hours and reservations which it makes inconvenient for people that decided to stay there just for a few days.

Leisure Partner

8/10

Excellent

01 Jan 2026

Daniel

Clean, friendly. Good breakfast and lunch. Dinner not so much.

Leisure Family

10/10

Exceptional

30 Dec 2025

Richard

Everything was perfect! Highly recommended

Leisure Family

10/10

Exceptional

30 Dec 2025

Miguel

First time at this resort. Staff and customer service is top notch. We had a problem with are room when we arrived. The manager fixed the problem the next day and gave us an upgraded room. Lots of food options. Airport transfers were included and well organized. Clean rooms and well stocked refrigerator.

Leisure Family

10/10

Exceptional

30 Dec 2025

Beatriz

everything was excellent

Leisure Friends

10/10

Exceptional

29 Dec 2025

Kimberly

One of the best resorts we have stayed at! Loved the rooms; we stayed in the Palms side. The bed was comfortable and we didn’t wake up cramped and uncomfortable. The rooms AC can be adjusted to your liking. Food was fantastic, with so many options; we didn’t dislike any of them! The staff were so kind and helpful; they work hard to keep the place spotless and accommodating. Would definitely go back!

Leisure Family

10/10

Exceptional

27 Dec 2025

Thomas

Everything beautiful, great food selection, great palm trees and beaches.

10/10

Exceptional

26 Dec 2025

Gregory

The staff were always so friendly and helpful.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Jorge

Bien

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Itzhak

Friendly staff, well maintained facilities , everything was running like a Swiss clock . Highly recommended

Leisure Family

4/10

Poor

25 Dec 2025

Barbara

The property is probably one of the nicest we have been to in to Mexico as far as grounds. But sadly that is all that was good about the resort. The food gets a 1 out of 5 and the bartenders get a 1 out of 5.

Leisure Partner

8/10

Excellent

24 Dec 2025

Lashawna Ranell

Room was clean and staff were very kind and helpful! Very enjoyable experience! Will book again!

Leisure Partner

8/10

Excellent

22 Dec 2025

Tanya

My husband and I enjoyed our stay at El Dorado Seaside Palms, the resort is gorgeous and the beach is really nice, the rooms were very clean and the staff was great. The food was just Okay, I was hoping for more entertainment at night especially with it being an adults only. I would recommend more music at the bars to get the party going. We would visit again.

Leisure Friends

8/10

Excellent

21 Dec 2025

Verified traveler

The room was great. The hot tub in the room fantastic. Cleaned spotless every morning. Food was great. Pools, bars, amd beaches are excellent. Was always a funny smell outside our building. Should have been told to make reservations to the prime restaurants when you 1st get there, or else no availability. We got stuck wasting 10 minutes when we 1st get there by salesman to go to a 2hr Vacation club meeting. All in all I would still go back after learning from mistakes.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Nicole

Beautiful resort, friendly staff, delicious food! We had so much fun and will hopefully be back!

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Kimberley

Was a beautiful resort with beautiful friendly staff.

Leisure Family

10/10

Exceptional

16 Dec 2025

jodi

All around incredible resort. House keeping, food, drinks, beach accessibility, all the staff are lovely. I have been twice now and will go again.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Cori

Seaside Palms had beautiful grounds. There was amazing stretch of beach in the palms with great and plentiful Bali beds available. You can waste your days away there pretty easily. The waves broke far out, which left an amazing calm swimming area. Bring your floaty with a drink holder and it leads to a perfect day on the water. The food is great, but reservations were hard to come by since the resort was full the week we stayed. So we mostly stuck with places with no reservations. Honestly, they are the places with the views of the ocean. The beach barbecue was amazing. My husband and I don’t drink hard alcohol, so we were extremely impressed by the availability of mimosas, champagne, and house wine. The staff was wonderful and friendly.Maria was always quick with the drink delivery. Louis was pretty fabulous for pool activities.
We did the catamaran excursion, with the half-day beach pass .The crew on the boat was fantastic and saw a couple turtles in the water.We did not enjoy the Maroma beach day pass, and felt nickel and dimmed, 200 pesos per towel rental and the Bali beds were US$129 to rent, although the service and the staff were great. The Maroma beach was beautiful, white sand beach and it was nice to see another area. The perks of El Dorado Seaside suites and Palms is amazing. Free shuttle service, choice of excursions. Plus, The grounds and beach right ant the Palm are really all you need. I would absolutely recommend this place and love that it was adults only.

Leisure Partner

10/10

Exceptional

11 Dec 2025

William

The. Stay was amazing! Every staff member was welcoming and hospitable. While there are too many to name, our bellhop Humberto and front desk person Victor were amazing! They always recognzied us around the property and victor even remembered us by name the following few days after checking in! They’re both awesome among other fantastic people we encountered here!

Leisure Family

10/10

Exceptional

06 Dec 2025

Denise

This resort is highly recommended! 5 STARS

4/10

Poor

06 Dec 2025

Neil

The room was nice. Staff was fairly nice but rides on golf carts were limited. Food was no good but two out of eight days. Pools were cold and shallow. Drinks were hit or miss. El Dorado was the best drink. Walls in the rooms were so thin you could hear neighbors fighting. We booked an adults resort to avoid fighting and get the best experience. This was not the case. Additionally reservations for restaurants is limited to people they know.

10/10

Exceptional

05 Dec 2025

Sarah

Everything was amazing

Leisure Family

10/10

Exceptional

02 Dec 2025

Diana

Staff very friendly

10/10

Exceptional

27 Nov 2025

Tracy

The staff was more than courteous. Everyone was so friendly. The grounds were so clean and beautiful. I will definitely recommend this place to everyone I know.

Leisure Family

8/10

Excellent

27 Nov 2025

juan

N/a

10/10

Exceptional

23 Nov 2025

Cameron

Very nice

Leisure Partner

10/10

Exceptional

23 Nov 2025

Martine Margaret Van der

Staff are extremely helpful and friendly. The rooms are a bit older but were very spacious and clean. The food was sometimes hit or miss, but overall not bad. Drink service was amazing and the beach is gorgeous.

Leisure Friends

6/10

Pleasant

22 Nov 2025

angie

If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different.

When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted!

Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote.
The guide was very funny & friendly.

Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas.

The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide)

Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!

Leisure Family

10/10

Exceptional

17 Nov 2025

Shetasha

Yes

Leisure Partner

10/10

Exceptional

16 Nov 2025

Danija

My stay was amazing! Loved the staff and my room was beautiful

Leisure Friends

10/10

Exceptional

16 Nov 2025

Lara Louise Dela Cruz

Overall experience at El Dorado - as first time travellers - was excellent! Staff were very accommodating, hospitable and joyous which added to the overall atmosphere of the property. We were greeted every single time, offered drinks or food and were kept BUSY; the property itself had plenty of activities that one could partake in which aids with the stress of planning. Lastly, the affiliations with Lomas was great as we didn’t have to worry about transportation from and to the airport and also for the excursions. Again, EXCELLENT PLACE WITH EXCELLENT WORKERS.

Leisure Friends

4/10

Poor

15 Nov 2025

Michael

The food was horrible. We did not have a hot meal the entire week and the alcohol was so watered down it wasn’t worth it to drink it. Never again!

Leisure Partner

2/10

Poor

14 Nov 2025

Philip

The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional.

But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh.

The hospitality staff were friendly and the food was ok.

Based on my experience I wouldn’t recommend the resort nor go back.

Business_and_leisure Partner