Name: Barcelo Maya Riviera
Address: Carretera Chetumal Puerto Juarez Km 266.3, Riviera Maya, 77734, MX

10/10

Exceptional

05 Aug 2026

sandra

We had a wonderful stay at Barceló! Everything was great, from the delicious dinners to the drinks and service at the bars. The resort was beautiful, and the staff made our experience enjoyable.

The only thing to note is that the beach area in front of the resort has some rocks, so water shoes are helpful. However, if you take a short walk to the next resort, the beach is absolutely beautiful with a much smoother sandy area and perfect for enjoying the ocean.

Overall, we had a great vacation and would definitely recommend Barceló for a relaxing getaway!

10/10

Exceptional

05 Aug 2026

Jason R

Our room was very clean. Excellent view, room 5801. The four restaurants are outstanding. Our favorite is Sapporo, with a close second Taco Bar, but Agave, La Comedie, and the Italian restaurant are superb.

The pools are extremely clean and a great place to chill. The beach had a lot of sargassum, so we decided to hangout at the pools.

We spent many nights playing cards at the Lobby bar and would highly recommend it.

We cannot wait to return next year.

10/10

Exceptional

05 Aug 2026

Skyler

We had our company retreat here. Everyone was kind and helpful. The adults only side was perfect for work and play. There are four other resorts that are walkable or there is a shuttle that runs between them every 15 minutes. Each one having more food and entertainment options. Will definitely go again.

10/10

Exceptional

05 Aug 2026

Michael

Barcelo adults only property is always kept in great shape. Staff is always working hard to keep it clean or take care of visitors. The view from the ocean front rooms are beautiful and the rooms are very spacious. Food has always been good, we are very happy with our stays here.

10/10

Exceptional

04 Aug 2026

Tiffany

My five-day stay at Barceló Adults Only was an absolutely relaxing and luxurious escape. From the moment we arrived, the resort felt elegant, and peaceful.

My ocean-view room was beautiful, spacious, and comfortable, with breathtaking views that made every morning and evening feel special. The property was well maintained, the atmosphere was serene, and the adults-only setting created the perfect balance of sophistication and relaxation.

We especially enjoyed the resort's pools, beach access, dining options, and attentive service; the experience felt elevated and effortless.

Overall, Barceló provided the perfect setting for a five-day getaway. It was peaceful, beautiful, and luxurious without feeling overly formal. We left feeling refreshed and would gladly return for another adults-only oceanfront escape.

10/10

Exceptional

03 Aug 2026

Michael

This resort is really nice- we love it-really the entire complex is first class. We love adults only- Great food, Incredible drinks, and very nice people. Great value for top notch h

10/10

Exceptional

31 Jul 2026

Robertha Kristine Cruz

This was an absolutely wonderful resort and from beginning to end our experience was amazing! The room, the view, the pools, the beach, just everything was gorgeous.

There’s 4 restaurants that are reservation only, there’s a buffet, and two pool bars. The food on the menu, or at least what we tried, were not bad at all. The selection at the buffet was pretty wide. One of pool bars played music and had activities for guests like water aerobics, dance lessons, and sports/games.

There’s also 5 other resorts on this property under Barcelo and they offer shuttle service every 20mins if you want to visit them. We were told that if you book with the Maya Riviera Adults Only we can access all the amenities at the other resorts. We went to the Maya Palace and it was really nice there too. On the way there, we went to the mall and casino.

Lastly, we want to commend the staff for their excellent service. Everyone was kind, ready to help with a smile, just beautiful people. 10 out 10 experience, highly recommended! Thank you!

10/10

Exceptional

30 Jul 2026

ANGELA A

The rooms were so clean, and the staff were very helpful! I had a jacuzzi on my balcony that was cleaned out for me upon request and after use each day. I love this resort! I WILL BE COMING BACK!

10/10

Exceptional

30 Jul 2026

Daniel

Barcelo Maya Riviera is hands down our favorite of all inclusive resorts! We stayed in May and again last week. The service is wonderful, rooms lovely and large. Excellent AC and wifi. Plenty of restaurant options. We ate twice at other hotel
restaurants( on the Barcelo resort)… but prefer the ones onsite at the Adults only Riviera section.
The seaweed was much better contained and cleaned this trip. The pools were very nice… a bit warm though (90-93 F) However, the pool beside the MusicBar was 86 F…. noticeably more refreshing. it has been very hot so far this summer.
The only downside to this resort is the distance from the airport (50 mins without traffic). BUT it’s worth it! We will return again and again!

8/10

Excellent

30 Jul 2026

Francisco Reynoso

The best is the environment. Clean hotel, great with well maintained pools and beach areas. Excellent and prompt attention by the employees and wait staff.
The food was just ok. A little above average but the policy of not taking food to the pool areas and no room services was a major letdown for me.
And putting a set limit on the thermostat during the hot hot summer was very inconvenient.

Overall was good but not perfect!

10/10

Exceptional

29 Jul 2026

Yacoub

Everything was amazing other than the shuttle that was taking people from Hotel to Hotel. It was taken forever.

10/10

Exceptional

28 Jul 2026

Jennifer Lee

I’ve stayed at many resorts in Mexico in the past, but this was by far the best I’ve ever stayed. The amenities were amazing, the pools and beaches were beautiful, the rooms were modern and so clean and the beds were HUGE and so comfortable and the food was simply delicious. 10/10 recommended and will be going back!

10/10

Exceptional

24 Jul 2026

Patrice

Excellent resort! My new favorite and I travel often

10/10

Exceptional

24 Jul 2026

Emilio

Incredible experience

10/10

Exceptional

23 Jul 2026

Adel A

I like the hotel very much every thing it was good

10/10

Exceptional

23 Jul 2026

Colby

Beautiful place

10/10

Exceptional

23 Jul 2026

Vadim

Everything was good

8/10

Excellent

20 Jul 2026

Guadalupe

Food was always the same except for a few things daily! Only have Pepsi products !

Partner

8/10

Excellent

20 Jul 2026

Fabian

Nuestra experiencia en el Barceló Maya Riviera, solo para adultos, fue muy buena. El hotel es agradable, moderno y cuenta con excelentes áreas públicas. La comida fue de muy buena calidad y los bares ofrecieron un servicio y una variedad excelentes.

Las habitaciones y las instalaciones en general fueron cómodas, y el ambiente del hotel resulta ideal para descansar. Los espectáculos nocturnos también fueron buenos y aportaron entretenimiento durante la estancia.

Hay algunos aspectos que podrían mejorar, especialmente el mantenimiento y la limpieza de ciertas zonas de la playa, así como una mayor variedad de actividades durante la noche. Sin embargo, estos detalles no afectaron significativamente nuestra experiencia.

En general, es un hotel muy recomendable y ofrece una excelente relación calidad-precio.

Partner

8/10

Excellent

18 Jul 2026

Adrian Antonio

Overall, our experience at Barcelo was good. The restaurants were great, the resort is stunning, very clean, etc. However, there are things that could be worked on that could make it better. I did feel like the service could’ve been a bit better. Normally at other hotels we stayed at in Cancun the servers working the pool area constantly asked how they can help you. During our stay here we got asked about twice. Also, normally at other stays when they drop off the luggage in your room, the person usually explains the room amenities to you, that didn’t happen here. Other little things like that. Breakfast buffet variety could be better, also they close at 6pm while the other buffets at the other hotels close later, so if you were looking for a evening snack you would have to go to another hotel. The lobby bar could be better in the sense that they could offer more in my opinion. All in all, Barcelo is a beautiful resort, it is like it’s own little town there, since they offer a lot for guests to do in terms of experiences.

Partner

10/10

Exceptional

18 Jul 2026

Oscar

One of the best vacations I have ever been to. Resort was extremely clean and very spacious. It literally felt like we had the entire resort to ourselves. If you are looking for a resort to relax, have great service, great food and great drinks, this is the place for you. We will definitely be coming back to this resort.

Partner

10/10

Exceptional

16 Jul 2026

Ashraf

very good trip

Business

6/10

Pleasant

11 Jul 2026

Logan Myles

Beautiful location, ok food. Ac was not the best. Outdoor furniture was uncomfortable. Noise was a big issue, sound travel. Screaming was a constant problem at early morning hours. Pool was nice, no shade.

10/10

Exceptional

09 Jul 2026

Marta Xunitl

It is not very common to find the perfect hotel; I give Riviera Maya a 99%. We had the privilege of not only enjoying the adult only hotel where we stayed at but all of the other five hotels at Riviera Maya. Food was excellent, amazingly clean; but what made the experience unique was the staff. Every single staff member was friendly, helpful, and doing it all with great attitude. From the ladies that cleaned our room, to the man who helped with the TV, the women who resetted the safe for us, the restaurant workers, the ladies who helped with the restaurant reservations, the ladies who booked the tours, those that worked at the gift shops, those at the reception; so many...all with one goal: make our stay the best enjoyable experience. Visiting during the World Cup, seeing the celebration as Mexico won their game made it special. And yes, the daily one hour concerts at night at the Riviera adults only sealed each night with great music. In my specific case, as I am on a special diet, even the chefs did their best to accommodate my restrictions and I enjoyed some delicious food. I would definitely recommend the Barcelo hotels! Thank you for a wonderful six days!!

Family

10/10

Exceptional

09 Jul 2026

Angel J de

Excelente hotel, nada que decir malo de el. Muy buena atención de todo el personal. Las habitaciones siempre impecables, el restaurante excelente variedad de comida y limpieza en general la mejor que he visto en todos los hoteles que he estado. Vuelvo de nuevo al igual que el resto de toda mi familia que fue conmigo.

Family

8/10

Excellent

07 Jul 2026

Lucia

Very nice hotel, very clean, staff was cleaning the property constantly! The food was good, I think we went off season because every night they only had one restaurant open. Buffet was open for breakfast and lunch and they had plenty of options! I wish they had a good coffee shop or at least coffee syrups, I don’t like sugar in my lattes, which was the only options to sweeten you coffee. This was labeled as a VIP property but it’s not. So don’t book for that, we weren’t given any VIP perks. Other than that good hotel, with a beautiful beach!

Partner

10/10

Exceptional

02 Jul 2026

Jared

The pools and outdoor bars were very clean with excellent staff!

Friends

10/10

Exceptional

02 Jul 2026

Cecilia

I would highly recommend! The Adults Only was very peaceful and relaxing. The rooms were very nice. I would book again!

Friends

10/10

Exceptional

01 Jul 2026

Dallin

Great pools, great beach, and excellent food!

Partner

10/10

Exceptional

28 Jun 2026

Justin

We had an excellent stay here. The room was great, comfortable bed and kept immaculately clean by the staff. Pools were large and spacious, clean as well. The restaurants were wonderful - highly recommend the hibachi and the mexican restaurant, but should note that usually only 1 or 2 is open each night, at least during the season we were there. The buffet was just fine, pretty standard for an all inclusive in my opinion. Overall, would happily stay here again any time.

Should also note that staying here gets you access to all the other Barcelo resorts on property - we did not take big advantage of this, but if I went back I would try to further explore. You can walk to most of them but there is also a bus that comes by every 15 minutes.

Friends

10/10

Exceptional

26 Jun 2026

Shenika

Amazing staff, great service all around.

Family

8/10

Excellent

24 Jun 2026

dorothy lee

One of our favorite places. Staff is great, hard working genuine people. Tip whenever you can they deserve it!

Friends

6/10

Pleasant

23 Jun 2026

Adrian alfredo

Nice

10/10

Exceptional

13 Jun 2026

Brian

We had an amazing stay at this resort. From the moment we arrived, everything was excellent. The scenery was beautiful, the property was clean and well-maintained, and the overall atmosphere made it easy to relax and enjoy ourselves.

The food was great throughout our stay, with plenty of options and consistently good quality. The staff was also outstanding — friendly, helpful, and always making sure guests were taken care of. You can tell they take pride in creating a great experience.

Between the views, the service, the food, and the overall comfort of the resort, we truly enjoyed every part of our stay. We would definitely recommend this resort to anyone looking for a relaxing and memorable vacation.

Partner

10/10

Exceptional

08 Jun 2026

Tammy

It was an incredible holiday! The pools, grounds, rooms and the buffet were so good! Love the bus transport to the mall! Very huge hotel.. get prepared to walk!

10/10

Exceptional

04 Jun 2026

Ketsia

This resort is very modern, spacious and clean. Nice clean pools overlooking the white sandy beach. Plenty of pool chairs under shades. Amazing buffet for breakfast and lunch with a lot of different options (gluten free and vegan included) . For dinner, make sure you reserve your seats at one of the 5 restaurants onsite, or you can go to another one of the Barcelo resorts. They have a bus running every 10-15 min to take you around all the different resort facilities (mall, gym, spa, nightclub).
If you're looking for a party resort, this is not it. Daily activities include: games, aqua aerobics, volleyball. They have live shows every evening. I very much enjoyed the 3 opera type singers that one evening (they were very good!). The only drawback was the lack of service around the pool area. Great massages as well.

Partner

10/10

Exceptional

26 May 2026

Anthony

Everything was great

Family

10/10

Exceptional

26 May 2026

donna

The staff were really professional and helpful with any questions I had, polite and no language barrier. Restaurants were top notch and the servers went out of their way to make sure everything was perfect. Beautiful pools with pool bars made it to easy not to enjoy yourself and the beach was out of this world with enough shade from the palm trees and plenty of chairs for everyone. Rooms were very clean with daily maid service and refreshments stocked in the mini fridge. Overall, it's just a perfect place to let the stress out and relax, I have been there four times now and can't wait to return!

Family

10/10

Exceptional

25 May 2026

Kelli

Loved it! Beautiful property and access to the other sister properties was excellent. We had fun riding go-karts!

Partner

2/10

Poor

18 May 2026

Rosario Salvatore

The staff was careless and the experience was below average. Drinks were cheap. Food was tasteless and not well prepared.

Friends

10/10

Exceptional

17 May 2026

Heather

Absolutely beautiful with the best resort dining.

6/10

Pleasant

15 May 2026

Lynn

The pool was not as clean the room was great but people were smoking pot outside at the room next to us, I complained. The staff was 1st class to many people smoking cigarettes We won’t be going back so sad because we have been going there since they opened

Partner

10/10

Exceptional

13 May 2026

jason

Very classy resort I give it 5 stars all around..

Friends

8/10

Excellent

12 May 2026

Megan E

The food is mid at best. It’s not about being fancy it’s just low quality and room service is horrendous.

Friends

10/10

Exceptional

12 May 2026

Edward Adam

***************

Family

10/10

Exceptional

12 May 2026

Aida

Es un lugar hermoso tranquilo y amplio para desconectar

Partner

10/10

Exceptional

09 May 2026

Michelle

The infinity pool was very large and spacious. Not over crowded. Everything was clean, well maintained, and just fantastic.

Friends

10/10

Exceptional

09 May 2026

Tania

I loved everything about the property. Easily walkable and so beautifully thought out.

All the staff were very helpful, attentive, and friendly.

The pool was a nice enough temperature to cool you down but not freezing, and it was so expansive there was room for everyone. It was nice to see them cleaning the pool throughout the day to keep it as fresh as possible.

Our room was perfectly presented, clean, and had everything we could possibly need.
We were celebrating our wedding anniversary and so my husband and I were given a room upgrade, which made our stay even more outstanding, but we were even treated to champagne and chocolate strawberries on our arrival and on our last evening we were gifted more treats. We couldn’t have felt more special.

Partner

10/10

Exceptional

08 May 2026

Jeanine

Very clean and beautiful property!! Love the view of the Caribbean from our pool! Love how spacious the pool area is and the activity staff does a tremendous job entertaining your guests!! Our second time at Barcelo Riviera Maya and won’t be our last!! Love it!!!

Partner

10/10

Exceptional

07 May 2026

Lyudmila

I like it. It was very nice and clean and stuff very friendly.

Family

10/10

Exceptional

07 May 2026

Marcelina

It was exceptional experience.

Family

10/10

Exceptional

05 May 2026

frank Quoc

Big and beautiful but be prepared to walk a lot if your room isn’t placed in the front!

Friends

10/10

Exceptional

05 May 2026

Kelsey

Our first time visiting Barcelo Maya Riviera- Adults Only resort and I have nothing but good things to say about this resort. From the rooms to the service, everyone was welcoming and eager to help out with anything we may have needed. The staff is extremely hard working and quick on their feet to clean pool/food areas to make sure the area is spotless.
Location: Upon arrival the views are breathtaking, from the rooms to the pools and beach; everything was stunning and so clean. The staff are up early in the morning to make sure the sargassum is cleaned to make the walkway to the ocean more clean. The resort was so clean and I have nothing bad to say. Housekeeping was excellent with making sure our mini fridge was stocked with water, beer, etc.
Staff: The staff was excellent, they made sure we were good on drinks/food at all times anywhere we were at in the resort. Everyone was so friendly and greeted us as we arrived and departed.
Restaurants: We tried all four restaurants at the resort and by far our favorite was Agave (Mexican). We at the Agave taco bar the first night and everything was excellent. I will say, the menu is different than table service but still fantastic and many options to choose from. We had table service at Agave our last night and everything that Omar recommended to us was excellent and our best meal of the trip. Facundo was also excellent, and made sure to check in on us if we needed anything else from more food, drinks, etc.

Partner

10/10

Exceptional

05 May 2026

Jade

If you are looking for a peaceful resort, good food and attentive staff, this is the place for you. Modern architecture, open spaces, clean amenities. My favorite part was definitely how everyone is there to help, serve and make your stay as comfortable as they can. You will find servers everywhere bringing you food and drinks. This resort does not bring party vibes, even at the pool we had a quiet environment, but if you want a louder resort, you can definitely catch that at the properties around. Having the option to go to the other resorts is definitely a bonus (but we mostly stayed in property).

Partner

10/10

Exceptional

04 May 2026

Renat

I stayed at the 18+ resort (although they are all connected) and had a great time. The quality of the construction at this hotel is quite incredible and I was quickly blown away by the whole place. The restaurants at night rivaled some of the best places I've been to and they were included. Overall, phenomenal experience!

Family

10/10

Exceptional

04 May 2026

Giuditta

amazing staff very friendly and helpful

Partner

10/10

Exceptional

03 May 2026

Kimberly

Wish there was more drink options… only 2 beers, only one white wine choice…

Partner

10/10

Exceptional

03 May 2026

Tammy

We always stayed at the Palace with our girls and now we as a couple love the AO!! The property is beautiful and the food/drinks are fabulous. They work all night to make sure there is no sargassum and our 9 days were spent enjoying the bluest water ever!! The rooms are spectacular and the bed is to die for. We can’t wait to be back!!

Partner

10/10

Exceptional

03 May 2026

Thomas Andrew

Pools were great plenty of chairs didn’t have to get up at 5am to save a spot. Very clean place this is my favorite place so far. Easy to get around and shows were amazing. The food wow loved it. The buffet had so much to offer and the restaurants were 5 star along with the staff.

Partner

10/10

Exceptional

02 May 2026

Jolene

This was our fourth time a Barcelo Maya Riviera. The room is great, the staff are great and we thought the food was excellent. The taco bar at Agave is a must! The pools are huge and there is plenty of space so that you never feel crowded. The facility and grounds are well kept. And as a plus, there are several great cenotes across the street within walking distance. My only suggestions for improvement is that the entertainment is a bit hit and miss. And it would be nice to hear some chill island type music during the day by the pool. Also, not sure what happened with the house wine selection since our last stay, but the house white wine was really poor quality. A nice Sauvignon blanc should be able to be stocked pretty cheap. Not sure what they were serving but it was almost unpalatable. Overall though we love it there and will be back!

Partner

8/10

Excellent

02 May 2026

Teramie

This is a fantastic hotel with great staff. The view, the food, and the staff were phenomenal. A breakfast at the buffet, followed by a walk and yoga with Fanny and Biene was a great way to start each day. The restaurants were all high quality and a great way to end the day. The bartenders were were all friendly and top notch.

The only negatives were that our room on the 2nd floor smelled musty, and they didn’t provide any lotion on the hotel as an amenity. Be sure to bring your sunblock/aloe/lotion since the charge is extremely high in the gift shop. This is a small issue, however, to a wonderful stay.

Overall, we had a relaxing stay and appreciate the attention staff and beautiful pool. I was sad to leave. I hope we can return to this beautiful property some day!

Partner

10/10

Exceptional

02 May 2026

Aleksandr Grigoryevich

Nice resort. Thanks

Partner

10/10

Exceptional

02 May 2026

Laney

The moment we arrived, the staff was extremely attentive, helpful, and friendly. We were greeted immediately and shown our rooms. The entire resort is in pristine condition - very clean, open, and comfortable. Our room was always cleaned while we were out for the day and the fridge was always stocked. The food was outstanding and the staff was incredible. We plan to be back next year!

Friends

10/10

Exceptional

29 Apr 2026

Karen

Pools were always clean, deckside always spotless. Food was great, lots of choices.

Family

10/10

Exceptional

29 Apr 2026

Jayati

It’s was a great stay

Partner

10/10

Exceptional

24 Apr 2026

Jennifer

Beautiful property, great service, and good food

Partner

8/10

Excellent

24 Apr 2026

Irina

We had a lovely time, we received a room upgrade and a delicious welcome drink upon arrival. Check in was quick and easy, the resort was breathtaking when we arrived. The lobby is massive and impressive, we arrived at our room which was beautiful with a giant king sized bed and ocean view. The resort itself is stunning, the pools are huge with plenty of space for everyone to enjoy. The restaurants are all stunning, the food was great as we are vegetarian they tried to accommodate us as best as possible. I have to say this was one of the best buffets I have ever been to for breakfast and lunch. Unfortunately the beach at the resort was unusable as there was a giant swath of seaweed washed in the day we arrived. You are able to use the beach at any of the other three Barcelo resorts, we ended up using the beach in front of the Grand which was beautiful and clear of seaweed and magical snorkeling.
I will say there is not enough staff for the lobby bar during the evening, there is no drink service at the pool or beach, there is no lotion in the rooms. Staff tries their best to provide the best service they can however management should consider hiring adequate staff for the large resort. I would definitely recommend this resort.

Partner

10/10

Exceptional

21 Apr 2026

Carlos

Excellent all around, the best part no children, don’t even bother visiting the other complexes unless you just wanna hear children screaming every second of your life. The adults only hotel is also very modern and way way way nicer! No need to leave the hotel. We enjoyed the free upgrade to the room with the swim up pool! Will definitely come back!

Partner

10/10

Exceptional

20 Apr 2026

Zackary

It started a bit rocky, my room was at the end of the longest hall way in the world, and when I tried to call the front desk no one answered. After having to make 4 trips back and forth ( it was a 20 min walk round trip) I was over it. Luckily, they switched my room , closer and a working phone so all was good
The resort is gorgeous. Super clean. The fact that you can walk down the beach and jump in the water and snorkel with fish and giant turtles is amazing..
Mini golf, go carts, tons of things to do.
The food for an all inclusive was great, I had amazing French, Japanese, and Brazilian Steak house

One tiny thing i found to be obnoxious is that by 9 am all the chairs had towels on them.. I am an early riser so I am on the beach by 830 so I found that to be kinda rude. but thats it
The thing that stood out to me was how hard everyone works. Each morning the staff spread out on the beach and comb it looking for trash, there is a man in his clothing in the pool scrubbing away, they rake the seaweed by hand and machine, there is always someone with a mop or a broom , someone is always polishing.
At 930 at night, there was a man painting a sign..! That to me is what stood out

Self

10/10

Exceptional

18 Apr 2026

Daniel Bruce

Despite a frequent problem in all the resorts with Seaweed issues this time of year… the staff did a good job removing as much and often as possible.
The food is excellent, The property is lovely. We have been to Barcelo Riviera Maya Palace numerous times. This was our first time to stay at the adults only location. We will definitely come again and again. Very safe and relaxing.

Partner

10/10

Exceptional

18 Apr 2026

Del Ureta

I visited Barcelo Maya Riviera in April of 2026. The pool was very large and never felt crowded. The food at the buffet was amazing. They serve breakfast and lunch and an early dinner as the buffet closes at 6pm. So either have an early dinner or visit one of the many à la carte restaurants. The restaurants were all very good most especially le Comedie the French restaurant. The rooms were very spacious and king bed was bigger than a king lol it was huge. The staff were amazing This is a trip I will never forget.

10/10

Exceptional

18 Apr 2026

Ryan

We had an excellent stay. It's a high end resort for sure.
We could always find some great food and it was nice to be able to book an a la carte restaurant experience for each night. It was difficult to reserve some restaurants though so book the ones you want as soon as you can. The short rib beef at La Comedie and Rodizio were the best items I ate all trip. La Dolce and the taco bar at Agave were excellent as well.
The beach is nice, getting chairs and towels for the beach and pools wasn't as big of a deal as some people say so I wouldn't worry about that. I even managed to win some money at the casino at the mall on-site.
Everybody who works at this resort is super friendly and helpful, they have a wonderful staff and provide a nice experience. Sarah, Ireli, and Regina were excellent Barcelo Life workers who provided a genuine, fun experience pool-side so I thought they deserved a shout-out. Juan was my man for providing freshly made Omelettes during the breakfast buffet and tacos for lunch at the Mirador buffet. The Pastore tacos were nice and you could add fresh toppings and spicy salsas if you like. Ice cream was nice at the buffet as well I had a very nice server at the Mirador buffet during lunch named Maria.
The rooms were very nice and big and had great air conditioning. We will definitely miss the bed in our room which was super comfortable and seemed to be a California King, it was so big. You can get any high end alcohol that that you seek.
Overall: 4.7/5

Partner

10/10

Exceptional

17 Apr 2026

Jacqueline

We recently stayed at the Adults Only section of the Barcelo Grand Resort and it exceeded all our expectations. By choosing the AO, you receive access to all other hotels within this “community” that has a mile of beachfront and is landlocked with no public access, making it feel very private. The à la carte restaurants were all very good (my favorite being Sapporo which is a Japanese restaurant), room service was good and the buffet provided lots of options and were decent as well. You can also eat at restaurants and buffets at the other resorts as well, but we did not. We chose the premium option which I felt was worth it for access to the premium lounge areas. Everyone we dealt with was very friendly and helpful. The beach area is huge and chairs were always available on the beach when we were there. The pool was a little harder to find chairs if you aren’t out there early, but that would literally be my only complaint of people saving seats and never showing up. We were there mid-April and the sargassum (seaweed) is definitely there, but they do an amazing job to keep it as clean as possible. It varies day to day depending on the winds and weather, so just keep that in mind. However, you can usually walk a little further up the beach within that mile stretch and find areas with no seaweed. There are good areas for snorkeling and swimming in the ocean as well as a pier to walk out on and see the sea turtles. I could go on and on… we’ll definitely be back!

Partner

10/10

Exceptional

16 Apr 2026

Priscila

Loved it ! No complains wish we outside stayed longer

Partner

8/10

Excellent

15 Apr 2026

Kristin Lee

Pool chairs reserved by guests very early in the morning. All cocktails in the pool bars are made with artificial sugar, which we didn't care for. Food at buffet had a lot of variety but wasn't great, but could always find something. Thoroughly enjoyed the coffee options. The pools were large and lots of fun, however the ocean was rocky and a bit treacherous.

Friends_and_family Friends

10/10

Exceptional

14 Apr 2026

Robert

The WOW factor for this resort was exceptional. The design was well thought out and attention to detail was second to none. Every aspect of our stay was exceptional. Mother nature floated in sargassum but the staff was incredible in their efforts to clean the beach every day.

Family

8/10

Excellent

11 Apr 2026

daniel

Clean property and well maintained. Staff was attentive but English was tough for some of the staff workers. Pool bar was slow and there is no drink service at the beach. Entertainment was great but the restaurants left you hungry still. Overall a great hotel which we will visit again. Pools were amazing and not crowded.

Family

10/10

Exceptional

11 Apr 2026

Todd

Perfect

Partner

10/10

Exceptional

10 Apr 2026

Tracy Elizabeth

This entire property is incredible.

Partner

10/10

Exceptional

10 Apr 2026

Jose Carlos

It's a fantastic all inclusive hotel. The buffet food is excellent, the drinks are good (mid shelf brands are used). The restaurants are good too, we'd recommend the Mexican and the French ones. The Italian was mediocre. Kyoto, on another territory, was great.

The rooms are fantastic, well lit, modern and noise proof. The jacuzzi on the balcony is perfect for couples. For us, the mattress ante pillows were very comfortable. The wifi works perfectly well, almost no dead zones through the whole territory.

The staff is really good, always attentive and courteous.

The beach is great, with clear water, but there are some rocks. However about 50 per cent is rock free, and of course one can use the other Barceló hotels beaches also, by walking a hundred meters/yards, and they're great too.

The gym is small but good, the classes were very good too.

The folks staying at the hotel are mostly Americans, middle-aged and older. They're generally calm and polite, with some standard exceptions, of course.

Some things need improving, such as towel policy on chaise longues, the tvs in the rooms are old and cannot stream or cast. Some people bring their portable speakers to the beach, there's no enforcement against that. The Jaguar disco is bad, with mostly youngsters from other hotels, the night entertainment could be a little better.

To sum up, we liked the hotel very much, it was totally worth the money paid.

Partner

10/10

Exceptional

09 Apr 2026

Matthew

X

6/10

Pleasant

09 Apr 2026

Ben

I had high hopes for this resort. I have been to several other resorts in the area (Dreams, Rui, etc.) and had very good experiences. What immediately struck me upon arrival was how unhelpful the staff was and they definitely acted very nonchalant about assisting my fiancé and I with getting accommodated after a long day of travel. I would describe the front desk, valet's, and reservation desk as very lackadaisical. When you arrive, you must make your dinner reservations (which took 1.5 hours) or you will be stuck eating quite possibly the worst buffet food I have ever had. It was the same level of quality as an average public high school's cafeteria food. Sapporo was definitely the best restaurant on the resort and after trying the mexican one there and la Fuente, we did not dare venture from it again. Walking to your room does feel like walking into a psych ward, very bland decor, no life. You do have to pay extra for room service as well which is the first all inclusive I have encountered that with but maybe thats normal but was disappointed with. The room did have a jacuzzi which was very cool and clean, I thought the room was very nice but my couch was wet for some reason and smelled of mildew. The pool and beach were absolutely beautiful but do not expect good service from staff while out there. They definitely do not treat you as well as other resorts Ive been to unless you tip consistently well. Would generally describe the staff as incredibly lazy. 6/10

Partner

10/10

Exceptional

07 Apr 2026

Nedialko

Great beach and facilities

Family

10/10

Exceptional

06 Apr 2026

Melanie Ryan

Everything about this resort was beyond my expectations! We booked a premium level swim up room for 5 days and 4 nights. Upon arrival we were greeted by the very nice and courteous bell service men. Went straight to the premium level lounge to check in. It was fast and easy and even made our dinner reservations right then and there. Rooms: 9/10 clean, always stocked up, no dewy smell like you get with most water front properties. Staff: 10/10 did not encounter one rude staff person. All were very kind. Property: 10/10 absolutely beautiful! There was never a spot I didn’t see workers cleaning or fixing things and never saw them getting in the way or closing of areas. Spa: 10/10 had a massage and body wrap! 100% worth it! And last but not least!! Food: 20/10! The food was always fresh yummy and hot!! The restaurants were top tier! We never had a bad dish and if we didn’t like it the waiter or waitress brought us something else. Thank Barcelo Maya Riviera for making this one of the best trips ever!! I hope to go back one day!!

Friends

8/10

Excellent

06 Apr 2026

Ivette Aldebol

We had a fantastic stay. The staff, food, hotel amenities, restaurants, and entertainment were all excellent. However, as a beach lover, I was disappointed that we couldn't enjoy the beach due to algae and the ongoing cleanup by the staff. I learned that this issue typically occurs in that area from January to September.

Partner

10/10

Exceptional

05 Apr 2026

Angelica

Parking was easy with lots of availability
Staff was very nice and friendly and answered all of our questions

Partner

10/10

Exceptional

05 Apr 2026

Johanne

This was our first time staying at the Barcelo Maya Riviera. We're happy to say that it exceeded our expectations.
The staff are so kind, friendly and accommodating.
Pool and beach access are very easy. The areas are very well kept and clean.
We were so impressed with the cleanliness of the resort and its grounds. Well done! Our room was beautiful and room service was excellent. Our ocean view room was on the second floor, which was not the best as we were not high enough. Aim to reserve on the third or fourth floor if this is important to you.
Typically there are no dinner buffets, only breakfast and lunch. Make your dinner reservations as soon as you check-in as times fill-up very quickly. The 4 restaurants on site are excellent. Very well done, and architecturally beautiful.
Not worth leaving the resort to venture out to the adjacent Barcelos. This is the best one. The mall is mediocre. We tried the Uspa, and loved it. Highly recommend.

We will be back!

Partner

10/10

Exceptional

04 Apr 2026

Frank

We were a party of six and our stay at the Barcelo Maya riviera was superb. The modern minimalist design appealed to us as the rest of the five hotel complex looks old and dated. Our ocean front rooms were on the highest floor and had an awesome viewing incl of the sunrise. The huge Rooms were new looking and well appointed.
Buffet meals at Bf n lunch were excellent! And all four specialty restaurants (Mexican n Asian n Italian n French ) offered refined and delicious dining choices. Make sure you book your reservations for these on arrival.
We loved all the massive pools as well as the great gym. Jonathan checked us in n out n he was so good n helpful to us.
The short walk from BMR to the cenote Azul close by was also worthwhile.
Highly recommend this resort esp if you r Expedia VIP as you will have extra perks n treats.

Family

10/10

Exceptional

02 Apr 2026

Rebecca Mary

We really enjoyed the pools at the AO. Buffet was okay. The ala carte restaurants were delicious. Snorkeling was not the best but still saw the turtles.

Friends

10/10

Exceptional

02 Apr 2026

Stephena Marie

This hotel was a swimmer’s paradise. Probably one of my favorite things was swimming when it turned dusk and watching the stars come out from the infinity pool. Also thanks to my Expedia status, I got upgraded to an ocean view. AO was so nice and this hotel was the best in the resort. It is also home to the best 4 restaurants! I didn’t want to leave the Riviera Maya Hotel and I want to go back.

Self

8/10

Excellent

31 Mar 2026

Rowan

The rooms are older and starting to show their age. Discolouration on mirrors, toilet flush mechanism missing decorative part. Everything still works fine though. Their idea of a Garden View and not the best either (dilapidated old buildings in the forested area) but I didn’t go there to stay in my room so not a huge deal either. The food was good. Love the spa. The employees were all friendly. So overall a 3.5-4 star review overall.

Family

10/10

Exceptional

28 Mar 2026

Khushnaz

Loved it!

10/10

Exceptional

28 Mar 2026

Pheelep

Place is 100/10!!! From the food, the staff, the pools and how clean the place is I am speechless! We are definitely going to go again!

Partner

8/10

Excellent

28 Mar 2026

Jose

The resort was beautiful. Well maintained. I didn't like the fact that there was only Dos XX beer on tap throughout the entire resort and limited dinner reservations with bigger families. Other option was the buffet and no food ordering outside.

Family

10/10

Exceptional

28 Mar 2026

Sydni Bree

A

10/10

Exceptional

26 Mar 2026

Claudia Adriana

We went for a birthday celebration and loved it. We made plans to come back in September or October.

10/10

Exceptional

23 Mar 2026

Victoria

This was our second d stay. We got married here 2 years ago. We were already staying here in Mexico so decided to celebrate our 2nd anniversary with an overnight stay. The hotel, staff and food were excellent. We enjoyed revisiting the hotel. Hopefully we will celebrate another anniversary here!

8/10

Excellent

23 Mar 2026

Michelle

The property was clean. The buffet was ok. À la carts at riviera were amazing. À la carts at others were chaotic. Signage is lacking. Advertising of activities was lacking

Partner

10/10

Exceptional

20 Mar 2026

Araceli

Es muy grande pero le falta un poco más de animación se ve un poco solo y triste la comida muy rica la verdad

Partner

6/10

Pleasant

14 Mar 2026

Martha

The pool is wonderful!!! Clean rooms!!! Staff 👎 when you go to the buffet is a lot of “managers?? they don’t notice that you there no hello no eye contact lack or smile no interaction with guests. My husband ask for 3 strawberries and the guys denied because he needs the strawberries to make shakes. At the pool they offer drinks very rare if you are in the pool you need to go and get your own drink. The resort is great but the stuff needs a lot of customer service.

Partner