Name: Barceló Maya Colonial
Address: Carretera Federal Chetumal, Puerto Juarez km 266.3, Riviera Maya, MX

10/10

Exceptional

03 Aug 2026

Anna M

My state was great. They had great food, clean rooms, great staff, and awesome shows. I would go back again!1 Great beach and a lot of activities as well. Great pool and good drinks.

2/10

Poor

02 Aug 2026

Tanvica

Food

10/10

Exceptional

02 Aug 2026

Jesse

Great overall resorts , pools and staff were awesome

2/10

Poor

31 Jul 2026

Maribel

Rooms were ok. Staff is not the best. Very Family friendly. Pools are very busy. The worst was that there were cocharaches.

8/10

Excellent

30 Jul 2026

Thomas

Pool, beach, great

Food was good.

Room did not get cleaned multiple days, unsure why. AC was broke for multiple days with no remedy.

10/10

Exceptional

28 Jul 2026

Piotr

The resort is huge but everything is very accessible and well organized. Place was super clean. Food was great and varied, and everyone found something for themselves

10/10

Exceptional

28 Jul 2026

HIREN RAMANBHAI

⭐️⭐️⭐️⭐️⭐️

10/10

Exceptional

28 Jul 2026

Mallelin

Perfect as always

10/10

Exceptional

27 Jul 2026

Norma

Ya 5 años quedándonos en este hotel y siempre regresamos contentos . Esta vez tuvimos 2 casos de emergencia y siempre estuvieron ahí rápido y atentos para ayudarnos . Gracias Barceló al personal especialmente a Fabiola y Mariana

10/10

Exceptional

27 Jul 2026

Ali Reza

This is an excellent resort with multiple facilities and great quality and variety of foods and drinks.Is our second year and we’ll most likely return next year. Highly recommend.

10/10

Exceptional

26 Jul 2026

stephen

Rooms were clean and well maintained

10/10

Exceptional

26 Jul 2026

OCTAVIO

Staff is top notch. Property is very well kept and beautiful. Food buffet options are great. The only suggestion about the food is that the rice should be cooked a little more; it was seasoned well but some grains were still crunchy to the bite. Overall, I had a very good and relaxing stay.

10/10

Exceptional

26 Jul 2026

Felipe

We celebrated my mom 60th bday and thr entire staff was super friendly

10/10

Exceptional

26 Jul 2026

Juljan

Perfect everything I love it going back definitely

8/10

Excellent

25 Jul 2026

Miriela

La piscina excelente , la atención del personal muy buena y amable , solo deberían de modernizar las habitaciones

10/10

Exceptional

24 Jul 2026

Carlos

There needs to be more variety in the food options. The menu is very repetitive, and there aren’t many Mexican food choices available.

The room service is not include

8/10

Excellent

24 Jul 2026

RUBEN

We stay at the Premium-room level, and we liked the location of our room closed to the swimming pool, beach and gym areas. The room is advertised as \"oceanfront\" but this is not the same as \"ocean view\". We were located on the ground floor with no visibility to the beach. In my opinion, the property's beach is sub-standard compared to other beaches in this area. What is most impressive of this hotel is the amount and variety of family activities and restaurants. Our large family (about 15 people of total, ranging from kids to seniors) had a great time since there is something for everyone! Go-karts, paddle and pickleball, gym and spa, and buffet and specialty restaurants, swimming pool and beach and entertainment activities. And most of all, the staff, from lobby, restaurants, service, cleaning, is absolutely superb! I think this is what makes the Barcelo Maya hotel an excellent choice for a family vacation. Thank you.

10/10

Exceptional

24 Jul 2026

Gustavo Alfonso

We travel with family to celebrate our wedding anniversary. It was a mix of adults, teens and little ones. We did not want to leave. The staff was amazing at all levels. We called ahead to ask for some arrangements regarding the beds and little ones traveling. By the time we arrived the rooms were as expected. The crib was already setup.

Maintenance keeps up with everything. Cleaning the grounds even some people working late at night by the pool and by the beach. Sargassum started half way trough our stay but cleaning process is ongoing. Rooms and hallways always clean. Other facilities like the Spa, restaurants, lobby and restrooms were always clean.
The restaurants were great. Variety of food and not all the same for the buffet. Something different every day but the ones people like were always available. Staff is amazing as well. Always helpful trying to accommodate our big group the best way possible. Tables can seat 6 max. at the buffet but they always found ways to keep us close.

Bars had plenty of good options alcoholic and non. We enjoyed some good times at the one at the lobby which had some live music.

There are plenty of activities and shows for everyone and they truly try to make things interesting and appealing for all families. Fantasia and Tropicalissimo were good.
Also lots of water related sports right there.

Only downside was the rocky areas close to the beach at some spots. Water shoes so your toes won’t get hurt and you’ll be fine.

8/10

Excellent

23 Jul 2026

Eduardo

Room was always cleaned. Staff was very helpful, employee Sadie provided amenities around the hotel. buffet/food was amazing. Drinks were top notch. Shows were awesome especially the Micheal Jackson actor, great imitation performance.

10/10

Exceptional

23 Jul 2026

Liliana

Todo estuvo increíble el servicio la comida las actividades nocturnas muy lindas muy acogedoras las áreas la limpieza de las habitaciones todo el tiempo estuvieron limpiando la atención al personal fue excelente más que satisfecho con todo los servicios que ofrece el hotel nuestra experiencia fue muy buena lo recomiendo a todos

Family_with_children

10/10

Exceptional

22 Jul 2026

Amro

Great rooms, great pools, great restaurants. Beach is really nice but has rocks. Bring water shoes, you will thank me for this advise. But overall, amazing vacation time awaits.

10/10

Exceptional

21 Jul 2026

Nikola

Great place

Family_with_children

10/10

Exceptional

21 Jul 2026

hormoz

Every thing was perfect

10/10

Exceptional

20 Jul 2026

Andrea

Would come back . The only thing was the bathrooms were a little dirty.

Family_with_children

10/10

Exceptional

19 Jul 2026

mairelys

El hotel está muy bueno. El restaurante el Kyoto es excelente y sus meseras son demasiado atentas se preocupan de complacer cada antojo. El spa esta increíble, no se lo pueden perder ha sido el mejor de toda mi vida.Quiero agradecer a Reyna por el masaje exquisito. A Juan Carlos , Gamalier y Mercedes por tanta atención en el restaurante, son todos muy atentos y amables. Al chefs Carlos por la comida divina. Se los recomiendo. Fuimos viaje familiar y estuvo todo excelente. Buena relación calidad precio. El hotel tiene playa, el sport bar muy bueno, todo increíble . Muchas gracias 😊mi esposo cumplió años y le enviaron un detalle hermoso a la habitación. En fin este hotel se preocupa por llenar de detalles a sus huéspedes. Me hacían la habitación a diario. 🥰❤️gracias a todos y a cada uno de sus trabajadores.🙏

Family_with_children

8/10

Excellent

18 Jul 2026

Jeremy Jason Job Agtay

Great variety, but restaurant booking and shuttle tracking need work
The staff here were very helpful and truly tried their best, though the language barrier made communication a bit challenging at times. A huge plus for us was having access to the other restaurants and buffets within the Barceló group, and booking activities like water sports or a slot at the tennis and racquetball courts was incredibly easy.
However, the reservation system for the à la carte restaurants definitely needs improvement. They are always fully booked by the time you check in, leaving you to just hope for a last-minute cancellation. We managed to eat at Marenostrum, but the service was incredibly slow—likely due to kitchen bottlenecks rather than the waitstaff.
Lastly, it would be a massive help if the resort shuttle had a real-time GPS tracker. We ended up waiting over 30 minutes not knowing when or where the shuttle would show up. In that heat, we actually could have walked to our destination sooner if we had just known the status.
Overall, a nice stay with great options, but the dining and transportation logistics could be smoother!

Family_with_children

10/10

Exceptional

15 Jul 2026

Rodolfo

family freimdly will be back soon

Family_with_children

10/10

Exceptional

14 Jul 2026

Irina

Amazing resort with beautiful grounds, countless palm trees, and incredible wildlife. Seeing iguanas and colorful birds every day made our stay even more special. The food was excellent, with plenty of delicious options for every taste. The staff was welcoming, everything was spotless and well maintained, and we can’t wait to come back!

Family_with_children

8/10

Excellent

14 Jul 2026

Tina

This resort was enormous! Something for everyone but definitely great for younger kids. Our 4 yo son had a blast. The pools were definitely a highlight. The shows were fun. The food was great. The beach was a little disappointing because of the rocks but it was fine. There was some black mold in our first floor room but they moved us to a second floor room and it was much better. Any issue was taken care of immediately (broken TV, wifi router broken). The bartenders at pool bars could smile a little more but they worked hard. I would definitely return!

Family_with_children

10/10

Exceptional

13 Jul 2026

Que Linh

The staff work extremely hard, especially the cleaning crew. The grounds are nice. The food is fine, not great but not horrible. There was always something for everyone. Overall I had a great experience

Family_with_children

10/10

Exceptional

12 Jul 2026

Radni

All good , except there was no lotion in room also AC control was not working

Friends

10/10

Exceptional

04 Jul 2026

Victor

It was our second time staying at Barcelo Colonial and it turned out to be much better in many ways than the 1st time. Highly recommend this resort for families with kids.

Family_with_children

10/10

Exceptional

04 Jul 2026

Olga Patricia

Amazing!! Staff was so nice, helpful and attentive! I wish we would have stayed longer, will definitely go again!

Family

10/10

Exceptional

03 Jul 2026

Maria

La gente muy amable

Partner

10/10

Exceptional

01 Jul 2026

Christopher

friendly staff, lots of amenities, gym is decent, and views were beautiful. I am not a type of person to do all inclusive trips, but this was a great time! excellent for a group trip.

Friends

10/10

Exceptional

28 Jun 2026

Johana

Barceló colonial had a great location. All the big amenities were very close.

Family

10/10

Exceptional

28 Jun 2026

KIMBERLY

Everything.. room, food, & amenities were spot on! We stayed in a premium room on the first floor of the Jaliscos section. Normally I would have preferred an upper floor, but our patio had a table and chairs as well as 2 loungers… part of scene but also private. It made for easy access to the pool, the lunch buffet, and running back to the room for anything. The kids completely enjoyed the pool and slides. We did do to the water park you pay for near the shopping and it was small, but the surfing piece was fun for the kids. It doesn’t have any food or drink, nor a convenient bathroom, so I’m glad we didn’t pay for an all day ticket. I do believe though all day allowed you to come and go. I also loved how you didn’t need to leave the resort for anything even though we typically do. The beach albeit covered in seaweed was so nice… lots of loungers and palm trees make for a nice chill spot to read and listen to the waves. I will say that I definitely wouldn’t mind returning to this resort!

10/10

Exceptional

25 Jun 2026

Christopher Anthony

The property was beautiful and well taken care of. Felt real safe for families at all times. Would definitely return in the future.

Family_with_children

10/10

Exceptional

23 Jun 2026

Robert

The property was wonderful and the staff was wonderful. Unfortunately, my only complaint is it’s a hour ride from the airport. But that’s no big deal. Absolutely loved our time there. The restaurants were great, even the buffet was great. And of course the pools were wonderful!
We were there for a wedding and they did a bang up job making sure everything was perfect!

10/10

Exceptional

23 Jun 2026

Sixto

nice

10/10

Exceptional

21 Jun 2026

Ryan

Can’t say enough about this resort. 5 stars. From its location, amenities, service teams everything was fantastic. I think my only complaint would be confusion over dinner reservations. If you are not eating at the buffet you will need guest services to make dinner reservations for you. They must be made min 24 hours before and fill up quickly. We weren’t advised this during check in. I recommend to visit guest services to make all your dinner reservations sane day as check in.

Family_with_children

10/10

Exceptional

20 Jun 2026

Juan

I liked everything, the cleanes, and staff very friendly.

Partner

8/10

Excellent

18 Jun 2026

Beatriz

The hotel was clean and organized, but at least in my room the furniture (dressers and doors) was misaligned and seemed to lack maintenance. The staff was also quite dry; help was only provided if you asked for it, not proactively offered.

Family_with_children

10/10

Exceptional

17 Jun 2026

Nemanja

Excellent!

Family_with_children

10/10

Exceptional

09 Jun 2026

Raymond

The hotel is huge, lots of activities, and entertainment. Perfect for all age groups because there’s stuff for everyone to do. Recommend staying at the palace, colonial or caribe.

Family

10/10

Exceptional

06 Jun 2026

Jorge

The hotel is great, well maintained , great location although a bit far from the airport but worth the trip, the buffet is very good as well, the only downside is the sargazo on the beach but other than that we had a great experience.

Family

10/10

Exceptional

06 Jun 2026

Juan

Every was good the hotel was really good

Family_with_children

10/10

Exceptional

22 May 2026

Ian

Resort was incredibly clean and beautiful. There was a ton to do so no need to schedule excursions. We saw/swam with sea turtles, octopus, stingray’s and many different fish right off beach. There is property is massive and the food is incredible at all buffets and restaurants. I promise you will not be disappointed.

Family_with_children

6/10

Pleasant

17 May 2026

Jasenka

We have stayed at this resort a few times, with our first visit being 16 years ago, and we still love this property. The grounds are beautiful, and you can see how hard the staff works every day to maintain everything so well.
We had no problems booking à la carte restaurants for five restaurants.We simply made all the reservations at once for the entire trip. Our favorite restaurant was the Mexico Lindo restaurant, and our server, Rigoberto, was excellent and provided great service.
We really enjoyed our stay. The weather was great, and although it was warm, there was a nice breeze every day that made the heat much more pleasant.
The only downside during this trip was the ocean and seaweed situation. Every day there was a red flag, strong waves, cloudy water, and a lot of seaweed. The staff worked incredibly hard doing manual labor to clean the beach, but it seemed almost impossible to keep up with it. I truly wish a better solution or machine could be found because the workers have to do this difficult job in the heat, and the smell can be very unpleasant.
As a result, we spent most of our time at the pool, which was still enjoyable. However, if you are someone who loves the ocean and beach (which is the main reason we choose this type of vacation) this may be disappointing. I understand this depends on the season and is not the resort’s fault, but I wanted future guests to be aware.
Thank you, Barcelo, and thank you to all the hardworking employees.

Partner

2/10

Poor

13 May 2026

Nadia

Staff are unfriendly in all areas of resort. From check in staff to servers to room cleaners. I will never book at this resort again. Food is below average, they keep serving what looks like left over dishes.

Friends

8/10

Excellent

13 May 2026

Kyla

Our whole group mostly agreed that the food was not good. The presentation was very nice. Our hood was around 40 people

Friends

8/10

Excellent

11 May 2026

Denise Dawn

The number of activities is huge. I like that! The food was Excellent.

More effort to keeping the beach in good condition would help your cause.

A better system for walk up bar service. Within our party of 6, all but one of us experienced que jumping, which led to arguments. Lines on the ground where people need to line up for drink service.

Friends

10/10

Exceptional

09 May 2026

Lori

Large resort with lovely covered walkways throughout the resort. Very serene and family friendly. Several pools to enjoy and great snorkelling right off of the beach! Remember to bring beach shoes as the beach has some rocky areas. There is a doubled decker bus that runs every 15 minutes or so, that stops at the lobbies of each of the 6 sister resorts. You can also walk from one end of the sister resorts to the other end in about 20 minutes. Lots of choice at the food buffets and beach side snack bars. You must be dried off and wearing a shirt or other cover up clothing to eat at the beach side snack bars. You cannot take food back to the beach. The a la carte restaurants were all very good as well, lots of choice on the menus. Book your a la carte reservations at guest services immediately upon arrival. There is a mall in the middle of the resort with a Mexican Plaza next door for all souvenir shopping needs. Strikers is a sports bar (all ages welcomed) that is opened 24 hours a day with food and beverages available, located in the mall just off of the Caribe lobby. The only thing missing at this resort, in my opinion, is a coffee bar but there are different types of coffees available at the buffets and beach side snack bars. If you are looking for a relaxing place to unwind, this is the perfect resort!

Partner

6/10

Pleasant

03 May 2026

Iryna

The shoreline was very rocky, which made entering the water difficult. There was also a lot of seaweed, but the hotel staff diligently cleared it away, making our morning swims much more pleasant. The food was fresh and delicious, with a wide selection of fruits and vegetables. The rooms were clean, and the bed linen was fresh and clean as well. We had a wonderful time staying at the resort with our family.

Family

10/10

Exceptional

02 May 2026

Esma

so much to do

Friends

10/10

Exceptional

30 Apr 2026

Shelley Lynn

Had a bestie trip, great resort for everyone, family’s, couples, singles, weddings, staff was so accommodating

Friends

8/10

Excellent

25 Apr 2026

Cody

Clean property, very friendly staff. The resort is huge so bring your walking shoes. Lots of different food selection and entertainment areas.

Partner

4/10

Poor

23 Apr 2026

Wendy

It is way too big. If you go with a group, they might just move you to any of the 6 or so properties- and they don’t care that you’ll then need to walk 2 miles to your friends area.
They didn’t give us our “a-la-cart” reservations so we had to eat the horrible buffet food all the time.
We had 6 people -a friend and I each booked ourselves and 2-18 year old girls. Then we wanted to have her and I in one room and the girls in another- in their view that was absolutely NOT POSSIBLE- no idea why??? We all paid and they allow 4 per room??? What’s the problem???
If you swap wrist bands and they find out they’ll call you everyday and threaten you!

Family

10/10

Exceptional

14 Apr 2026

Arnis

Perfect

6/10

Pleasant

11 Apr 2026

Emmanuel

Im only allowed to book 2 restaurants for my 4 night stay

Partner

8/10

Excellent

10 Apr 2026

Marco Antonio

Amazing AL complex, great food, beautiful beach and pools.. only complaint would be that we tried to celebrate a birthday, had email confirmation from hotel weeks prior but unfortunately did not have any celebration items like cake, flowers etc ( all of which has been confirmed via email)

Family_with_children

6/10

Pleasant

06 Apr 2026

PEGGY

the room was ok...the one bed had dirt on it but sheets were clean. Very damp. Our refrigerator didn't work so my medication was ruined. The resort was pleasant enough, just not a lot of \"bang' for your buck.

Friends

6/10

Pleasant

04 Apr 2026

Monica

Electrical outlets in the room didn’t work, fried my curling iron. Blow dryer didn't work. Bed dipped in the middle, room need a full deep cleaning, refrigerator was cool but not cold, food was blah, resturants hard to get a reservation.

Family

8/10

Excellent

27 Mar 2026

Christine

Great stay and the food was so/so.

Friends

10/10

Exceptional

27 Mar 2026

Christine

Amazing resort for families of all ages!

Family_with_children

6/10

Pleasant

21 Mar 2026

Travis Jay

Resort offers so many activity options, best part. Food was good, but not getting any reservations was not. Rooms were exactly what we thought for a less expensive option. Check in was rough and way longer than it needed to be.

Family

10/10

Exceptional

19 Mar 2026

Joshua

Place was awesome!

Family

10/10

Exceptional

13 Mar 2026

Elizabeth

Pool was awsome

Family_with_children

8/10

Excellent

01 Mar 2026

Mark Anthony

Most things were good

10/10

Exceptional

25 Feb 2026

JEFF

Great helpful staff

Family_with_children

10/10

Exceptional

04 Jan 2026

Joanne

perfect resort for families with young children!

Leisure Family_with_children

4/10

Poor

04 Jan 2026

Alaa

The food was so bad. Almost every person in my group had food poisoning. The staff English is very poor. The main bathrooms in the hallway was smelly. No first aid….so bad resort and will never go there again

Leisure Family

8/10

Excellent

03 Jan 2026

Aman Aniket

We had a good time at the resort overall, especially when it came to relaxing by the water. The property is very large, with plenty of space to swim in the pools or ocean and lots of room to lounge by the beach or poolside. The beach itself was excellent; the water was crystal clear and we were able to see plenty of fish very close to shore, which made swimming there a highlight of our stay. There is no shortage of activities, with options like tennis, pickleball, a bowling alley, go-karting, and a casino, and we also enjoyed the nightly live shows at the theater. On the downside, the whole property felt somewhat dated, especially the rooms. Even though the beds were advertised as queen size, our room had two twin beds, and when we requested a king, the only option offered was a ground-floor room, despite having paid for a superior category. Service around restaurant reservations was also frustrating: there was only one person handling bookings for the à la carte restaurants, which led to a very long line, and by the time it was our turn, there were no spots left for any night of our stay. The buffet food was very mediocre; over four days, not a single dish stood out or felt memorable. If your priority is simply to relax at a beautiful beach and enjoy the pools and you are not too concerned about food quality, you will likely not be disappointed here.

6/10

Pleasant

03 Jan 2026

Manal

99% of the staff do not speak English.
Half of Our group of 19 got food poisoning
Open buffet; the food is recycled and clearly not fresh .
Issues with the smell of the washroom of the lobby smelled like throw up.
No proper first aid kit and no one to communicate with due to language barrier.
The room was nice and clean
The landscape and the beach are excellent.

Leisure Family

10/10

Exceptional

03 Jan 2026

Ruslan

Stayed Dec 21–29 and had an awesome week. Room was cleaned well every day and the whole place is super tidy. The beach is gorgeous - soft sand, clear water - and we ended up walking a ton because the resort is big but easy to get around. Pools were clean and never felt packed; plenty of chairs and a fun swim-up bar. Staff were friendly everywhere (check-in, restaurants, housekeeping). Lots of food options and the bar was well-stocked - good wine and solid spirits, not just the basics. We felt safe on the property and beach the whole time. Only heads-up: it’s a large complex, so expect some walking. Overall, excellent stay and great value -would happily come back :-)

Leisure Family

10/10

Exceptional

02 Jan 2026

Andrew

Staff was very nice... kept place very clean. Lots of things to do. Nice beach with tons of palm trees for shade 😎... multiple buffets with good food. The restaurants were very delicious and staff very courteous. Would recommend for families or couples alike.

Leisure Family

6/10

Pleasant

01 Jan 2026

Christopher christopher

Room was great, staff great and resort was in in fantastic shape.

The only real negative that will stop us from ever returning in the process of booking dinner reservations.
We stayed at the Maya Tropically a year ago and this Christmas at Maya Colonial .
Unless you are premium level the reservations are non existent and very hard to get us you want 9:30pm every night. Holding back
Reservations for VIP guests is a very poor decision as many visitor like ourselves will not return. I will be writing an email to management in the Barceló corporation to discuss our dissatisfaction. Everyone just apologized but no one ever tried to help. We visit Mexico from Isla Mujieres to Tulum multiple times a year. There is other resort that we have visited that has such a short coming as Barcelo for booking dinner reservations. This is very unfortunate situation for the Barcelo chain to have these concerns.This needs immediate correction for guests

Leisure Family

6/10

Pleasant

31 Dec 2025

Jennalyn

Beautiful resort with an abundance of activities that go into the late nights so you won't get bored. The beach was stunning, the pools were amazing, buffet and bar foods were suprisingly more than average. I've been at other all inclusive hotels and usually buffet is nothing special. Even the special restaurants were top notch food and didn't taste like the same stuff you'd get from the standard buffet, which sometimes they are from other hotels. So why the 2 stars dropped? Customer service and rooms. The hospitality and friendly demeanor is just not there. Not all, as I encountered some great staff, but sadly there were more lacking with that work ethic. The rooms are not well kept. Faucets, sinks and p-traps leak, the drains overflow, the vents are caught with dust, coverings on chairs and some paint peeling off, the tv is working but damaged screens. We had a major leak in our original room that was pouring out black mold and requested to move. The next room we moved into was cleaner and slightly more maintained. So it seems, this is random and we just had the unfortunate case of getting a bad room. TV still had damaged screen and the sink leaked at the edges. We were just careful not to let the water reach the overflow. So be prepared to get some hiccups and simply ask to move. We atleast did not receive any pushback from the concierge and our request was granted.

Leisure Family_with_children

4/10

Poor

28 Dec 2025

Deborah

Our room was damp and moldy. We eventually got them to give us a better room for the last two nights of our stay. The sunrises were spectacular, the beach was wonderful. The food was descent. Booking anything with the hotel staff was challenging, everything took very long. I won’t go back there.

Leisure Family

10/10

Exceptional

26 Dec 2025

Galina

Great resort with good room and restaurant service and

Leisure Friends

10/10

Exceptional

23 Dec 2025

Gerardo Campos

Amenities are great, the staff very nice and friendly, the beach is amazing. Food is Ok. Great tennis and paddle court

Leisure Family

8/10

Excellent

21 Dec 2025

Laura

Clean room, great staff. Air conditioning wasn’t very good. Room too humid.

Leisure Family

10/10

Exceptional

15 Dec 2025

Joanna

We loved the grounds of the hotel, lots of space, something for everyone, from quiet to entertainment areas. I would recommend to everyone, families, friends or couples will enjoy

Business_and_leisure Family_with_children

6/10

Pleasant

11 Dec 2025

Rudy

The rooms are too loud. It was around 1am and you can hear people outside our room talking loud and the room above us, we would constantly hear what sounded like a chair dragging on the floor.
We arrived early and they didn’t try to accommodate an early check in. They just said we had to wait. So we waited and at 3pm, check in time, they said the room was still not ready. You would think that since they know we are there early our room would have been one of the first taken care of. After telling them, it was our 5th time being at the resort, you would think they would be thankful and even give you some sort of upgrade. But they don’t really care.
The food at the buffets was okay, and the food at the grills was not the best. But the restaurants food was really good.

Leisure Family_with_children

4/10

Poor

09 Dec 2025

Garry Lee

The rooms at this property have a bad odor, probably a combination of the high humidity and the resort itself is surrounded by trees, making it very damp. I think the Colonial might be the oldest in the group. The food had much to be desired, oddly the best meal I had was creating my own hamburger. The beach and pool areas where amazing. This resort is one of several on the same property, the Palace or Riviera might have been a better choice. This changed my option of an all inclusive resort, I think it might be better to choose a non-inclusive resort and have more control over what you can eat, the quality of the food, and the atmosphere. There isn't anything close to the resort so you would have to travel to get to other restaurants, bars, entertainment, etc. You do have the option to go to the other resorts on the property for some things, but we found it was more of the same. TIP: the surf is a bit rocky so either find a good spot or bring water shoes.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Joseph

I loved 💜 the Angels and being around the staff reminded me of little Angels 👼. Very kind, very nice, and sweet.

The Colonial is my favorite property so far that I’ve stayed at. Can’t wait to comeback in February.

Business_and_leisure Self

8/10

Excellent

29 Nov 2025

Vanessa

It was very nice and clean . I can see myself visiting again

Leisure Family

10/10

Exceptional

29 Nov 2025

Zaid

Nice

2/10

Poor

29 Nov 2025

Ahmed El

Got bumped from the hotel I booked \"colonial\" to another hotel inside the same resort \"beach\" without any warning ahead of time. Also, no clear policy on how rooms get assigned, we arrived very early in the morning so even in the case of overbooking which is the hotel's fault, I should have had priority. The food and entertainment at beach was clearly inferior than colonial. The room itself was ok with some issues with the shower head but the cleaning staff are excellent. The only bright spot in the check in experience is that the \"beach\" hotel reception let us check in early

Leisure Family_with_children

10/10

Exceptional

20 Nov 2025

Chelsea Rochelle

Wonderful resort for a family vacation! The staff was friendly and helpful, the rooms were current and clean, and the buffet had a great selection for adults and kids.

The pools were well-maintained, and not too cold! Swimming with the turtles daily was a huge highlight.

The resort is also close to several cenotes that you can visit.

Many amenities to keep kids entertained, plus the great beach, will have us coming back.

Leisure Family

4/10

Poor

13 Nov 2025

Jerry

First of all I have stayed here twice before and others Barcelo resorts. Always had a great experience. This time I arrived went to Barcelo Colonial and was informed at the desk I had been moved to Barcelo Beach. I was never even sent a email or called. I was given a ride to Barcelo Beach. There I checked in and was given my room number and key but couldn’t check in till 3. I waited two hours got rained on went to the room at 3 and couldn’t get in. The household staff was friendly and tried to help by letting me in. The room was occupied. I went down to the desk and got a manager to help me get a room. She passed me off to someone else by this time I was not at all please. The lady was nice enough and upgraded me to premium without the premium room. The trip was unsatisfactory to say the least. Won’t stay here again. Think twice before you do.

Leisure Self

10/10

Exceptional

10 Nov 2025

Joshua Alexis

Loved the stay. You get access to the other Barceló hotels within walking distance besides the Riveras pool and bars. It was worth the value, very beautiful, fun and relaxing experience.

6/10

Pleasant

08 Nov 2025

Valerie

The room was very clean, the pools are lovely, as is the beach.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Jakub

Food- 8/10
Service- 9/10
Beach- 10/10
Resort size and amenities-10/10

Leisure Family

6/10

Pleasant

08 Nov 2025

Aaron

Way too many add ons.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Jose

Nice place

10/10

Exceptional

31 Oct 2025

Luis

Always is a good time to stay there and enjoy all the beautiful landscapes, endless pool the bar and the excellent service, also you can visit three more Barcelo's around in the property and walk all along in the property to exercise or just to enjoy the sea.
The gym there is huge, the food is excellent.
The only thing I didn't like is the rocks in the beach you have to wear water shoes.
This is my four time that I stay there, three times in \"
Barcelo riviera Maya and one Barcelo Maya Colonial.
Exellent Hotels

Leisure Family

10/10

Exceptional

30 Oct 2025

Carl

All of the above

Leisure Partner

10/10

Exceptional

27 Oct 2025

Mirsad

Great