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Chez Waffle Hotel

Riviera Maya / Playa del Carmen · Mexico

Punta Matzoma ##33View location

8.2/10Excellent247 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort8.4/108.4
Condition8.2/108.2
Location9.4/109.4
Neighborhood9.0/109.0
Amenities7.8/107.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Chez Waffle Hotel

Those wishing to escape the hustle and bustle of daily routine will find peace and tranquillity at this accomodation. This property underwent renovation in 2016. Clients may take advantage of the Wi-Fi connection throughout. Unfortunately, the front desk is not open 24 hours.

Unfortunately, there are no rooms where guests staying at this property can ask for a cot for the little ones. Some services may be subject to additional charges.

Read more about this hotelShow less

When you stay at Chez Waffle Hotel in Puerto Aventuras, you'll be next to a golf course, just steps from Xpu-ha Beach and 9 minutes by foot from Puerto Aventuras Marina.

This golf hotel is 10 mi (16.2 km) from Xplor Theme Park and 10.5 mi (17 km) from Xcaret Eco Theme Park. Make yourself at home in one of the 6 air-conditioned rooms featuring microwaves and minibars.

42-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily. Featured amenities include express check-in, multilingual staff, and luggage storage.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Beach services
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby No cribs (infant beds) available No elevators Cash deposit required By ocean No front desk Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • You need to know
    • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nIf you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Late check-out fee: USD 18

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Xpu-ha Beach 0.1 km / 0.1 mi
Oasis Beach 0.1 km / 0.1 mi
Fatima Bay 0.5 km / 0.3 mi
Puerto Aventuras Marina 0.7 km / 0.5 mi
CEDAM Museum 0.8 km / 0.5 mi
Puerto Aventuras Golf Club 1.3 km / 0.8 mi
Kantenah Lagoon 2.1 km / 1.3 mi
Caleta Chac-hal-al 3.4 km / 2.1 mi
Chac Mol Cenote 3.8 km / 2.4 mi
Ecopark Kantun Chi 4 km / 2.5 mi
Cenote Cristalino 4 km / 2.5 mi
Cenote Azul 4.5 km / 2.8 mi
Cenote Jardín del Eden 7.5 km / 4.7 mi
Chikinha Cenote 7.9 km / 4.9 mi
Tajma Ha Cenote 10.9 km / 6.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2016
  • Total number of rooms: 6
  • Number of floors (main building): 2
  • Double rooms: 3
  • Junior suites: 3
  • hotel
  • MasterCard
  • Visa
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
Show 26 more facilities & services
  • Wi-fi
  • Bicycle hire service
  • Multilingual staff
  • Air conditioning in public areas
  • Hotel safe
  • Garden
  • Terrace
  • Bicycle storage
  • Luggage room
  • Dining area: 2
  • BBQ facilities: 1
  • Private pool: 1
  • Bikes available: 6
  • Restaurant: 1
  • Air conditioning in Restaurant
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • MassageExtra charge
  • Breakfast a la carte
  • Early Check-inExtra charge
  • Early departureExtra charge
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Catamaran sailingExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1

    Photos are not available for this room type.

    Chez Waffle Hotel

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Chez Waffle Hotel

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 20 m²SUI.ST
    SUITE STANDARDPhoto unavailable1 photo

    Chez Waffle Hotel

    SUITE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Wi-fi
    • Bathroom: 1
    • Children share the bed with parents
    • Dining Area
    • Bikes Available: 3

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 1 Bedroom • 20 m²JSU.ST
    JUNIOR SUITE STANDARDPhoto unavailable1 photo

    Chez Waffle Hotel

    JUNIOR SUITE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Room amenities

    • Children share the bed with parents
    • Dining Area
    • Bikes Available: 3
    • Wi-fi
    • Bathroom: 1

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D

    Photos are not available for this room type.

    Chez Waffle Hotel

    JUNIOR SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D

    Photos are not available for this room type.

    Chez Waffle Hotel

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Chez Waffle Hotel

8.2
Excellent
247 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
8.4 /10
Condition
8.2 /10
Location
9.4 /10
Neighborhood
9.0 /10
Amenities
7.8 /10
100 reviews shown
10/10
Exceptional
12 Jul 2026
Gary
Great stay for the money. It’s on the harbor side but there’s public beach access within walking distance. The hotel provides free bikes if walking isn’t your thing. Rooms are clean and have a typical hotel layout. The patio is equipped with a hammock and a beach lounger. There’s a small pool to cool off in. There’s a small bridge across the edge of the lagoon that forms a pool inside the property with fish. The restaurant is everything waffles (even a burger waffle). Don’t knock it until you’ve tried it! Food has chef vibes! I recommend renting a golf cart for shopping and access to more restaurants. The staff is super friendly and accommodating. Coconut bar is about 1/4 mile away. Cheers!
Partner
10/10
Exceptional
03 Apr 2026
Patrick
Chez Waffle has a pretty back lounge area with view of the water and fish swimming into the inlet. The condition of the rooms is a bit dated. The prices of food on the high side. It is extremely quiet in this gated community. If you want lots to do, you are isolated. I did diviving and day trips every day, so spend little time at the hotel (only evenings). The local busses that run between Playa an d Tulum are excellent. Very cheap! Overall, enjoyed my stay and would do this again. I recommend it.
Self
2/10
Poor
25 Mar 2026
Michel
Rusted furniture on the balcony
Moisture semelle in the room
Faucette of bathroom loose
Partner
10/10
Exceptional
19 Jan 2026
maurice
Room was very clean and staff courteous , breakfasts were good
10/10
Exceptional
07 Dec 2025
Dannielle
Easy check in even after hours they just have a code system and they send you all the information.
Beautiful spot, with a great view!
Leisure Family_with_children
10/10
Exceptional
27 Nov 2025
Susan
They sent a very helpful video through WhatsApp the day we were to arrive which showed how to find our room as there are no staff past 3pm.
Beautiful inner courtyard area is the best place to use wifi if needed.
Business_and_leisure
8/10
Excellent
06 Aug 2025
Chau
I really enjoy stayed here one night. The atmosphere is quiet, relaxing, and beautiful. One issue when I arrived to the hotel. The front desk is closed. I wandered on the street without wifi and data on my phone. I've emailed the hotel 2 days in advance about late check-in but no response. The closest restaurant is about 25 min walking. The weather is very hot. Not a good way to welcome guest
Leisure Self
2/10
Poor
07 Jul 2025
Cain

Abandoned

Upon arrival no one was there, check in instructions did not include any room number or access code. It looked to be abandoned with zero guests or staff at the property. We had no way to access our room or even a lobby.
Friends_and_family Family
8/10
Excellent
20 Jun 2025
Emilee
Could’ve used more towels, and the check in process could’ve run smoother
Leisure Family_with_children
8/10
Excellent
20 Apr 2025
Vanessa

Great Value

Overall very good value for the money.
Just needs attention to basic needs.
No hot water. Remotes need batteries no light in bathroom.
Very friendly staff and great breakfast.
Very nice location.
Friends_and_family Family
2/10
Poor
17 Apr 2025
Marina
Hotel did not provide me service/room . I was not able to check in . No messages, emails was answered. I can’t get refunded!! Terrible experience
Friends_and_family Family
8/10
Excellent
24 Feb 2025
Dominique
Unfortunately, we experienced an electricity outage one night and had no water another night. Other than that, the staff was very nice, the breakfast was good, and the location was perfect for my needs.
10/10
Exceptional
16 Feb 2025
Dianne
Pool and natural water oil could use some cleaning, especially the natural pool, too much algae to get in the steps, but can view some tropical fish. The included breakfast was good.
8/10
Excellent
23 Jan 2025
Laurence
Very nice pond full of sea creatures
8/10
Excellent
22 Dec 2024
Carvin
The complimentary breakfast was excellent, and the property was charming. Also, the room was nice and clean.
Leisure Partner
2/10
Poor
07 Nov 2024
Michael
We reached out to the property both the day before our check-in and again on the day of, but unfortunately received no response. Due to unforeseen delays, we arrived in Cancun much later than planned—around 8 p.m. instead of our original 7 a.m. arrival time. We attempted to communicate our delayed arrival to request check-in instructions, especially since we learned that the office closes at 4 p.m. Despite our efforts, we received no guidance, and upon arriving at the hotel, we were unable to check in.

This situation caused significant inconvenience, as we had to scramble to find alternative accommodations late at night. With more responsive communication, we believe this could have been avoided, allowing us to better prepare for our delayed arrival and avoid last-minute changes.
4/10
Poor
23 Oct 2024
Caio
I thought this would be a hidden gem, but it's not really well maintained, there was no actual hotel staff to talk to, no desk besides the waffle shop, there was mold in some areas of the room and no hot water to be found on the showers.
Leisure Family_with_children
6/10
Pleasant
16 Oct 2024
Maria
Chez Waffle Hotel had its charm, including a cute pond right outside our bedroom it was cute with fishes and it was connected to the lakefront. However there were two lounge chairs nearby but they were unfortunately dirty, making the outside patio less appealing as a place to relax. Despite these drawbacks, the location was convenient for our plans, just a short walk to a beautiful beach. The on-site coffee shop adds a nice touch, and the chilaquiles are a must-try. We stayed for one night, and it served as a decent, affordable option for a short stay, but the outdoor cleanliness could definitely be improved.
Leisure Partner
8/10
Excellent
21 Jul 2024
Adam
Nice little hotel in a very quiet neighborhood. Rooms are nice and clean. Comfortable beds. The back yard needs a little love. It's the primary reason we booked, and the common area lounge chairs looked like they hadn't been cleaned in a long time, and the wooden swings over the cove and bar looks less than structurally sound. That said. The plunge pool was very nice and overall, for what we paid, was a great place to stay in Puerto Aventuras. We would stay again, but hopefully the back yard is given a little more love.
Leisure Family
2/10
Poor
07 May 2024
Joseph
I have stayed in many places in PA. This is by far the worst. I dont say that lightly. We checked out 4 nights early. Our room was never cleaned. The grounds were never cleaned. Trash in the lagoon, snake skins by the front door, our room looked nothing like the pictures. There is NO beach 300 ft from the room that you can access unless you trespass. No where in the booking did it say the air conditioner turns off during the day until 7:15 pm. The filtered water comes out of a filthy dispenser. For the money you can stay in a way nicer place. Will not return.
Leisure Partner
10/10
Exceptional
02 May 2024
Ann
I loved the canal view from my room. There is a swimming pool and a \"pool\" was created with ocean water and tropical fish, that has water flowing in from the boat canal. It was early May, low season, when I stayed and I felt like I had the place to myself. The room was nice and had everything I needed. You might want to rent a bike or a golf cart to get around. I loved Puerto Adventuras. The ocean water was calm and clear to swim/snorkel in because of the artificial reef. Very safe and quiet. Good to get away from the chaos of Playa del Carmen. I had a rental car (note, there is no parking lot at this hotel) so it was easy to drive to restaurants and the beach. I wonder if the hotel serves food at dinner time in the high season?
Business_and_leisure Self
4/10
Poor
11 Apr 2024
Brian
shelves falling off the walls empty cups outside cannot bill food to room food was average at best poorly installed bath taps and the list goes on
Leisure Self
2/10
Poor
25 Mar 2024
Verified traveler

Hotel cerrado para check in late dormirme en la calle.

Nuestro vuelo se retraso varias horas, avisamos a tiempo que nos esperaran para hacer un late check in. Cuando llegamos tarde en la noche, nadie nos esperó, dormimos literalmente en la calle! Por la mañana buscamos otro hotel. Fue la peor experiencia de mi vida.
Partner
8/10
Excellent
04 Mar 2024
Daniela
Hotel was nice and staff was amazing but TV was broken
10/10
Exceptional
15 Feb 2024
Robert
Great hideaway
10/10
Exceptional
03 Jan 2024
Jennifer
This is a beautiful hotel located on a gorgeous, quiet street. My family and I had a wonderful stay here. It's a perfect location, with the restaurant right on site for breakfast & lunch. We loved all the restaurants & shops just down the road and of course watching the dolphins.
Leisure Family
2/10
Poor
29 Jul 2023
david

No hot water, avoid this hotel

There was no hot water after 2 days and the toilet was broken. Had to check out and book a different hotel after 2 nights. Hotel staff was not able to fix the hot water. They lied and told me it was being fixed but nobody fixed anything. Good waffles, horrible hotel.
Friends_and_family Friends
4/10
Poor
07 May 2023
Verified traveler

Boiling in Mexico

The A/C didnt work. The room was boiling. Highly uncomfortable. WiFi was iffy most of my stay.
Self
8/10
Excellent
04 Apr 2023
Robert
A very quaint rustic quiet property.
Ideal for staying a few nights.
Leisure Partner
8/10
Excellent
31 Mar 2023
Guy
Bad wifi till we got anew room then was good pool was not being cleaned daily. Other wise housekeeping was great. Staff very friendly.
Leisure Family
8/10
Excellent
09 Feb 2023
Bradley

Overall a decent room, but not worth the price.

The staff was friendly & the service good. Overall the room was fine, but overpriced for the following reasons: The water pressure was very low most of the time--insufficient for washing hair. Lighting was soft everywhere, even in the bathroom. Lounge chairs were useless for working at the desk (I brought in a chair from the balcony).
Business
6/10
Pleasant
22 Jan 2023
Ronald William
This was typical Mexican. Quite small and no AC. Small pool to cool off.
Partner
6/10
Pleasant
14 Jan 2023
Julie

Ck in during check in hours

Check in with staff on site. We were told one room and at self check in another room was provided indication a different room which we did not have the key code to. The code worked for the room initially assigned via email -but, someone was in that room. I messed with the combination sequence until I lucked out. In the mean time we did call and had a Spanish speaking lady assist so voice messages were left. No reply.
Also no hot water - the shower was interesting.
Nice location.
Partner
6/10
Pleasant
14 Jan 2023
Karla
Good location and clean. There was no hot water the first night and you can hear everything going on outside your room in the courtyard or hallways.
Leisure Partner
10/10
Exceptional
30 May 2022
Nicholas
This place is great! Staff was super friendly. The food is amazing. Definitely recommend!
Leisure Friends
8/10
Excellent
10 May 2022
Melanie
It is a great little place for a fun exil with a friend. Wouldn’t recommended with children. Keep in mind their is no front office after 4. We had a
Friends_and_family Friends
10/10
Exceptional
31 Jan 2022
David
Affordable and charming!
Leisure Partner
8/10
Excellent
11 Jan 2022
lonnie

Checking into Chez Waffle

Great place! Had trouble checking into Chez Waffle. Staff departs by 4:00 pm. I arrived late around 7:00 pm and everything was closed. I walked around back to find another guest who helped me get into my room. She told me I needed WhatsApp on my phone. Found out that the hotel texts you check in information. So all turned out great! Cute place rustic.

Breakfast was wonderful!
Self
10/10
Exceptional
11 Nov 2021
Pierre
Excellent location
Leisure Family_with_children
10/10
Exceptional
27 Jul 2021
Verified traveler
We had a wonderful time during our stay there, wish we could have stayed longer!
Business_and_leisure Family
6/10
Pleasant
09 May 2021
Verified traveler
I think this hotel must be much better under normal circumstances… Covid related lack of business in the whole area seem to be an impact. On the one hand we were right on the marina and that was a lot of fun. On the other hand, We seemed to be about the only people there, which could be nice in a way, but the beach area would be more fun if it were attended by someone. Also, the marina fed pool needs a cleaning. we were there on a Sunday and Monday, which it turns out is the day the restaurant is closed, so everything just felt deserted.
Leisure Partner
10/10
Exceptional
22 Mar 2021
Denise

Nice small hotel

I really enjoyed our stay. I love the natural pool with lovely little fish in it each day. The other regular pool is nice also. I like that it is a very small hotel and so not so crowded. Nice restaurant at the hotel for breakfast. Nice staff and clean rooms
Friends_and_family Family
2/10
Poor
27 Jul 2020
Patrick
Promised me a voucher but never received it. Expedia has made repeated attempts with no answer.
10/10
Exceptional
19 Feb 2020
Richard

Good location

Enjoyed the bike & kayak. Good location to paddle out to quiet Shallow areas yo swim or sit
Friends_and_family Friends
10/10
Exceptional
16 Feb 2020
Gilbert
This is a great value property.... The rooms are comfortable and cute. Don't expect a mega-luxury hotel and you'll be fine. Everything was clean, the bed pretty comfortable, and the A/C worked great. Service and staff were friendly and helpful. Breakfast had a number of decent choices off a menu and cooked to order. The only odd things: 1) it's a little hard to find. The Google Maps position is correct but the signage is a little small so look close on the right hand side of the street. 2) The property is only staffed between 8am and 4pm. If you come after hours, you need to find your room, which has the key in a lock box and your name by it. It's essentially self check-in at that point.
Leisure Self
6/10
Pleasant
07 Jan 2020
Brian
Nice, except no hot water, a deal breaker. Staff only speaks Spanish, which is OK for me, may be another deal breaker for others. On the expensive side for what you get.
Friends_and_family Family
6/10
Pleasant
30 Dec 2019
Verified traveler
The breakfast was awesome but the room condition needs to be updated.
Shampoo and shower soap smelled bad.
The staff was very friendly and ready to help us.
Overall, this place is pricy compare to the condition.
Leisure Family
8/10
Excellent
10 Dec 2019
Verified traveler
Small but beautiful
Private sea pool is awesome
I can see some fishes
Breakfast is also delicious
Also there are several cenote close to this hotel
If you like cenote this is good option

One negative comment is neighborhood is so noisy
Here is quite place although, neighborhood is doing crazy party and hit wall many time midnight

Since the hotel concierge has gone around 5 pm, I could not ask to calm it
My son could not sleep well

That is only unfortunate for us
Friends_and_family Family
10/10
Exceptional
05 Sep 2019
Stacey

Friendly Staff(:

AMAZING staff! Very friendly and courteous. Made our layover night very pleasant.
Friends_and_family Friends
10/10
Exceptional
15 Jul 2019
Verified traveler
very good place, quiet and cozy with the beach as my backyard
Business_and_leisure Self
10/10
Exceptional
15 Jul 2019
LuisSanchez
i liked everything, even the saller details, is like being in your grandmas house
Business_and_leisure Self
10/10
Exceptional
01 Jul 2019
Verified traveler
This hotel is so beautiful! Walk out of your room onto your own little private cove with a salt water and a fresh water pool and the marina. The staff were so genuinely warm and friendly and the breakfast was delicious!!!
Friends_and_family Family
10/10
Exceptional
18 Jun 2019
Verified traveler
Private , clean , the staff are so professional , they really care about the guests .The Hotel chain LM must indeed have very good management .
Business_and_leisure Self
10/10
Exceptional
27 Mar 2019
Bruce

Adorable

Adorable little hotel with a beautiful view of the waterways. Breakfast was a bit basic but that's not why we were there.
Partner
10/10
Exceptional
13 Mar 2019
Verified traveler
Great little boutique hotel! We are amazed at the excellent service we have been provided, especially by Rey. Rey paid attention to lots of details and our needs, he provided wonderful and easy stay for us.
Business_and_leisure Family_with_children
10/10
Exceptional
08 Mar 2019
Rodney S

Relax in Puerto Aventuras

Arrival and reception was pleasant. Check in was easy.
Very relaxed atmosphere and welcoming staff.
Partner
10/10
Exceptional
05 Feb 2019
Verified traveler
Small boutique hotel, quiet location, on the marina, comfortable beds, friendly and cooperative staff. The only negative was that it took a long time to get hot water for a shower, but overall, a very nice stay.
Leisure Family
10/10
Exceptional
04 Feb 2019
Norma
The staff became just like family. They were so friendly and helpful. We ordered a special birthday dinner and eventhough a storm blew in and knocked out the power they turned on the generator and made us a special dinner by (just) candlelight.
Leisure Partner
10/10
Exceptional
19 Jan 2019
Bruce

Paradise

Beautiful B&B with a wonderful staff.
Partner
10/10
Exceptional
29 Nov 2018
Chris
This is a very cute, friendly place to stay! We enjoyed the location immensely too, being able to paddle out of their pool, into the channels, and the ocean, was very nice. Puerto Aventuras is a very nice community as well very good restaurants a ten-fifteen minute walk away (closest espresso is about a quick six minute walk). The huge Mexoamerican reef is a short swim from the main public beach, amazing area to explore or land or water.
Staff were very friendly, helpful, and accomodating. Breakfast was good, plentiful coffee, as an improvement, we would have liked just regular bacon, eggs, hash browns, and espresso. Not to say the breakie menu was lacking in plentiful and original options, just not to my personal liking.
Only complaints, slack/random hot water. And the beds aren't that great; somewhat small and hardish but not bad for a hotel; the stone headboards were a bit odd and sharpish. Had never seen that before! Comfort could be an issue for you if you're used to bigger beds, huge rooms and endless hot water (eg., all inclusive). BUT don't let that discourage you from \"La Mission\" --- otherwise, we loved this place, and will be back next year!
10/10
Exceptional
21 May 2018
MARIA DE LOS ANGELES

WONDERFUL BOUTIQUE HOTEL. Just 6 rooms!!

GREAT PRICE, THE BEST STAY!!! We definitely will return!
Just book it and see for yourself!!!!! You will be surprised.
Alvaro help us and was GREAT host.
Partner
10/10
Exceptional
07 May 2018
Verified traveler
Awesome spot
10/10
Exceptional
20 Apr 2018
Brian

Gem in paradise!

What a gem! Rooms are not huge but completely functional. Staff were warm and attentive. Great area with ease of exploring Puerto Aventuras. Nice breakfast!
Partner
10/10
Exceptional
06 Apr 2018
Jan

Excellent personalized service

La Mision is a cute six-room hotel in nice, peaceful residential area within the gated community of Puerto Aventuras. It is about a 10 minute walk to the town taxi stand, beach, and restaurant area. It does require some walking in the heat, so take that into account if that works for you. The breakfasts are very good, with a number of interesting menu options and nicely cut fruit and the dinners are good also, most interesting and better prepared than most of the restaurants in town. The staff is extremely accommodating and helpful. It was a great value if you are looking for a quiet, friendly, simple, low-key place.
10/10
Exceptional
29 Mar 2018
Mike

Excellent little hotel

Great hotel, excellent staff, quiet and charming in a very safe gated community with everything you need in walking distance! Just don't believe them when they say continental breakfast is included - it's actually a complete breakfast, as good as you'll find anywhere!
10/10
Exceptional
09 Mar 2018
Bill and Monica

Hotel at LM Immense

Loved the intimacy. Very quiet and just a 10 minute walk to all that the community had to offer.
10/10
Exceptional
01 Mar 2018
Amanda

Lovely little boutique worth every penny.

The saltwater pool that connects to the harbor is amazing little fish swim in it all day its like having a private aquarium. The food was excellent far more than I expected a bowl of fresh fruit served in a coconut shell. They have really lovely beach cruisers you can just take one and they give you a lock. So getting around town is very convenient. Its a gated secure community so you feel very safe. It was easy for me to book a day trip on a catamaran once i got here. Also you walk right out the back door onto a little private beach with a pool that connects to the canal. Stunning small property best value I have gotten in a while. 10/10 would recommend.
10/10
Exceptional
26 Feb 2018
Yohaney
Good experience, breakfast was awesome. Service was outstanding
Family
10/10
Exceptional
25 Feb 2018
Luis

Great Service and nice, quiet and beautiful hotel

The hotel and the service were spectacular. Really friendly staff, always willing to help in a very nice and quiet location. Everyone from the reception (Alvaro, Nelly) to Maintenance (Marcos) were amazing! We will definitively stay here again
Family
8/10
Excellent
17 Feb 2018
angie

Only one night visit

We only stayed one night on our travels down Costa Maya. Would stay again if ever that way. Very pleasant inn. Delicious breakfast, friendly staff.
10/10
Exceptional
19 Jan 2018
Ioannis

Outstanding

Excellent little hotel, stands out above everything else available in Puerto Aventuras. Friendly and attentive service, amazing waterside location, great food (excellent breakfast included), comfy rooms, and feels like real hospitality. Will definitely use again in the next visit.
Partner
8/10
Excellent
06 Nov 2017
Saul

Relaxing rooms with a harbour view.

The space needed minor updates the staff were awesome they even provided friendlier service than some of the huge chains that I have stayed for other trips. Complementy breakfast was included in my rate, ask for explanation of size portion, you may get a snack size portion if you don't ask. I am a big guy with a big appetite. Your breakfast is cooked fresh to order be mindful of this if you have plans for early departure, it is not continental self serve... the jam or jelly was freshly made and is made of real fruit. The room has a hammock on the patio/ balcony. Will definitely return to this low key spot.
6/10
Pleasant
25 May 2017
Verified traveler
Only stayed one nite. The bed were extremely worn. The hotel is charming.
10/10
Exceptional
25 Apr 2017
Verified traveler
Awesome location, super nice staff. Can ride bikes throughout whole community, can walk to a beach. Catamaran in back yard to lay on. Awesome breakfast and the nicest staff ever.
10/10
Exceptional
31 Mar 2017
WT

Nice hotel away from crowds

Very peaceful little hotel with harbor view and hammocks in a lovely gated community. First floor just as quiet as second (concrete floors?). Staff is very friendly. It is not exactly centrally located to tourist attractions but also not that far if driving.
10/10
Exceptional
21 Mar 2017
Katerina

Great weekend

This was a last minute find for me. All I wanted was to have a quite relaxing weekend at the beach before returning to the cold, but I was also trying to avoid crazy big resorts or the noise in Playa del Carmen. This hotel was exactly what I was looking for. Also.. hammock on the balkiny in front of the water was a major plus :)
Partner
10/10
Exceptional
12 Mar 2017
BB

LH Boutique Hotel - Lovely

We had a brief stay at this lovely boutique hotel. In a safe gated community, the guard pointed the way but we used our GPS to find it since we had a late check in and the front desk staff was so helpful and pleasant. The hotel is beautiful, charming, clean, with picturesque views. It is a very romantic setting. The room was clean, modern, and had full amenities. We had a lovely view of the pool, hot tub, and central water way where boats and kayakers were played. The room included a continental breakfast, which was light but gourmet. Fresh coffee, most beautiful presentation of fruit I've ever seen, and home made warm fresh bread with jam. Perfect for me! Easy check-out.
Partner
8/10
Excellent
11 Jan 2017
Darlene

Quiet little piece of paradise

Overall a wonderfully quaint mexican accommodation. Very clean and wonderful staff going above and beyond. Hard to find even with the address as hotel sign is very small and blends into building. No hot water but to be fair we did not give them a chance to fix it as we were only there one night.
10/10
Exceptional
26 Dec 2016
Gabriela
The hotel is located in an excellent place it's a safe gated community that is easy to access. It is walking distance from a beautiful beach and dolphin facility as well as shops and restaurants. The hotel has a very cozy environment and has friendly and personalized service especially Luis and Alvaro at reception, and Eva as concierge. We had an included continental breakfast and Matias was very helpful as well as Marcos. This spot is perfect if you plan on going to Xel-Ha, Xcaret, and Playa del Carmen.
Family
10/10
Exceptional
23 Oct 2016
Michael

Tranquil Rejuvenation

Great stay! Super friendly, walking distance to some amazing food. Very tranquil setting. And can't say enough about the swimming situation - the lagoon was sublime!
Family
10/10
Exceptional
22 Sep 2016
Beverly

Wondeerful small private hotel with Personal Touch

Super nice people. Great free breakfast. Really clean.
Partner
8/10
Excellent
09 Mar 2016
Murph

Great smaller hotel in a quite neighborhood

From the welcoming staff and quick check-in, to the beautiful room overlooking an outstanding marina canal, I could have not been happier we chose the LM Hotel. While we did not have dinner in the hotel, though that and a small bar is available. In the morning the sounds of birds woke me. The view out the balcony even better. The water so clear that assorted fish are easily visible. A light breakfast provided without charge, while a full menu available. The coffee was wonderful.
8/10
Excellent
09 Feb 2016
Verified traveler

LM Boutique Hotel

I stayed 2 nights and had a nice quiet room. Hotel is quaint and lovely. My only concern and it is more if an observation... The rate on hotels.com was $88 u.s. which was a reasonable price. When I got my credit card bill it was actually $149 Canadian. Quite a difference, even with the exchange rates.Had I known up front that with taxes etc..it would be that much I would not have chosen to stay there. Not nwcessarily a reflection on the hotel, just the way the pricing is structured and advertised. Also, had just enough money to get to the airport and was advised by two hotel staff that it would cost 30 pesos to get to the collective area by taxi, but the driver charged me 40 pesos. Not a big difference, except that I didn' t want to change more money and it was a bit tight. Breakfast was a bit sparse, bread, jam, fruit and coffee. Fruit was cut very decoratively and was very fancy looking. It is a bit far to walk in from the hwy with a bag, so you would need to cab in if you don' t have a car, which is s bit of an inconvenience. Overall a nice hotel and if you know the full price upfront, worth considering for sure.
10/10
Exceptional
18 Jan 2016
Not Provided

Beautiful intimate hotel

Beautiful hotel in great area
Partner
6/10
Pleasant
17 Jan 2016
beach bum

Off the beaten path, very quiet

For the price it was great, I wouldn't pay more than $100 per night though. Very small, quiet and nothing going on.
10/10
Exceptional
28 Dec 2015
nancy

Great stay outside Cancun

We stayed 2 nights in December 2015. The hotel is in Punta Aventuras south of Playa del Carmen and has the perfect location for visiting xcaret, xel ha and the many cenotes nearby. Tulum is also easily reachable. We loved the fact that the hotel was small with only 6 rooms after staying at a large all-inclusive. From car to check-in to room is only a few steps. Each room has a patio/balcony with its own hammock. There are 2 small pools, one saltwater pool that is open to the canal and the other fresh water. We were surprised that the entire town is a gated community and we needed to ‘check in/out’ each time we drove through but that was no problem and made us feel safe. The hotel is located on a canal near a marina and there are many yachts docked in the area. We enjoyed seeing the dolphins and sea lions and visited the small free marine museum in the downtown area. The downtown has many restaurants and is beautiful in the evening. Breakfast was small but elegantly served and consisted of coffee/tea/or juice, fruit cup and toasted French bread with jam/honey. The room itself was nice; the bath setup worked for the 4 of us with nice toiletries and 2 ample closets. You definitely need a car here.
Family
8/10
Excellent
23 Oct 2015
Viviana

Nice boutique hotel

I booked this hotel the very same day we were arriving without having done much research.
I had never stayed at boutique hotels before. They are tiny, but the room had nothing to envy big hotels.
We had sea access as the hotel is situated in one of the channels in Puerto Aventuras.
Air conditioning, fridge, bath robes, amenities, comfy bed.
Breakfast was a bit scarce for my taste: coffee, either juice or fruit, bread or pastries.
The staff are very attentive, especially the Argentinian concierge.
I would recommend it!
10/10
Exceptional
28 Jul 2015
Patricia

Great place to visit

Great expirience, stuff nice and friendly, very clean,totally come back
You definitely get o lot for you money.
10/10
Exceptional
21 Jul 2015
Alonso

Little gem 30 mins away from Playa del Carmen

Safe and convenient place to stay when visiting the Riviera Maya.
Helpful staff is always there to attend your needs.
Family
2/10
Poor
26 May 2015
Adam

No staff was available when I arrived

I booked this hotel and arrived after midnight…to my surprise no staff was there to let me check in!! I had to find another hotel so do not consider this hotel if you plan to arrive late
10/10
Exceptional
26 May 2015
thomas

WOW!

They certainly \"Wowed\"me

I will stay here again

Facility is excellent
Food is made to your liking

The food excellent and hard to eat since I wanted to take a picture of
it as a work of art.

Very reasonably Priced, a real bargain
Family
8/10
Excellent
23 May 2015
Verified traveler

Has a small lagoon. Only good to look at

The attendant was very nice and accommodating. Room is small. Two full size beds would rather on King or at least Queen. Cute \"shoe chairs\" are nice photo opp but not pratical to sit in. WiFi was good. Bed was clean and comfortable. Pool was a great dipping pool.
Partner
8/10
Excellent
19 May 2015
Verified traveler

Great local feel

The hotel is cute, clean and well run. It is not a resort-type experience with a lot of luxury, but rather a small and cute mom & pop type feel. They catered well to western taste. The hotel is clearly cut from a local cloth. The room had a great A/C, which was instrumental. The staff was very attentive and served us very well. They had a great small food menu that served us well for some nice breakfasts. The decor is cute and well done.
Family
8/10
Excellent
03 May 2015
Vince

Great little boutique hotel, but location?!

Just stayed one night, and I think I got a great deal for which I give the room, bathroom, beds, and terrace a 10 out of 10. Staff super friendly! Beautiful presented continental breakfast! I got mixed feelings about the location though. This guarded 'port' community has nothing to do with Mexico and the hotel is just another house in a residential area. Nothing bad, it's just very 'interesting', and not for the average traveler I assume (location hard to find/to get to). For me, it was the perfect overnight stop since I was in need for a mere comfortable room to rest. I was traveling with a rental car, which without I can't image people getting here.
Partner
8/10
Excellent
22 Apr 2015
Jonas

Small hotel in a quiet marina neigbourhood

Perfect place to hide away and relax for a couple of days. The staff is very friendly and personal, there are a limited number of rooms, most of which give to a dock in the marina. Public beach is a short walk away.
8/10
Excellent
30 Mar 2015
Josh

Great deal.

This hotel is a great deal, I paid ($80). We actually saw many types of fish, dolphins, and an eel from our patio.
Family
8/10
Excellent
26 Feb 2015
Verified traveler

Love LA Mission

Only stayed 1 night to scuba at the cenotes but wish we had more time there. nice, clean quiet place just a short walk from the town. Was difficult to find and they didn't have breakfast at 8 as they said. Good thing we had granola bars to get us started. Overall would definitely go back.
2/10
Poor
26 Feb 2015
Verified traveler

Not happy!

When we got there after a long day of travelling, they informed us that they were overbooked and we would have to go elsewhere. The manager took us to another place which was a lot less money and no breakfast. I will be calling you to resolve this matter when I get back to Canada; I am not happy about the way we were treated.
Partner
8/10
Excellent
14 Jan 2015
Michael

Nice hotel but hard to find.

This is a great little hotel on a quiet street in Puerto Adventuras. The room was clean, neat and very cute. The address is wrong on the website, it is 33 not 23 so that was a little confusing. Nice private little beach area not on the ocean but still nice. The room does have a funky smell, but so does much of this area in Mexico.
Partner
10/10
Exceptional
11 Jan 2015
dawn

Great place..fun stay

Great place..a real find and amazing value. They have started offering meals and fully inclusive I'd ask about them. The Dolphins, manatees, sea lions et all were fascinating and free to watch plus we had a quiet place to sunbathe and swim.

Location & surroundings

Chez Waffle Hotel
Punta Matzoma ##33, Puerto Aventuras, Mexico

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Chez Waffle Hotel

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