Name: Terasu Riviera Maya Hotel & Spa, En Xcaret
Address: Km 283 Access 1 Xcaret Fracc 1, Lote 13, Playa Del Carmen, MX

10/10

Exceptional

13 Jul 2026

Josue Jonatan

Personal very helpful.

Family_with_children

10/10

Exceptional

06 Jul 2026

Valeria Robles

My fiancé and I had a wonderful stay here. The property was much smaller than we expected, but that ended up being one of our favorite things about it. With only nine units, it feels more like a boutique jungle retreat than a large resort. It's quiet, private, and a great choice if you're looking to disconnect and enjoy nature. We even saw monkeys during our stay!

The rooms and property were very clean, and the breakfast, while the same each morning, was fresh, healthy, and clearly prepared with care. We looked forward to it every day.

What truly made our experience exceptional was Fernando, the property manager. He went above and beyond to make us feel welcome and safe. He always checked in to see how our day was going, shared helpful tips, walked us to shuttle stops when needed, and made sure we got back safely. Since we weren't familiar with the area, his kindness and hospitality made a huge difference.

This isn't a full-service resort where transportation and every amenity are handled for you, and dinner is available for an additional cost. It's also a little tucked away and can be tricky to find at first. However, once we got settled, none of that was an issue.

If you're looking for a large, all-inclusive resort, this may not be the best fit. But if you want a peaceful, intimate stay surrounded by nature, we highly recommend it. We'd absolutely stay here again!

Partner

10/10

Exceptional

21 Jun 2026

Martha Y

This 9 bedroom tropical boutique hotel, nestled between its natural beauty of jungle and exotic animals does not fall short of luxury and comfort. Bedrooms exceed in ammenities, comfortable beds, pillows, snacks, mini bar. Onsite kitchen, offering limited but tasteful options. The staff is great, always willing to keep you entertained with conversation and very helpful. It is an adorable property, we enjoyed the spider monkeys and iguanas plus more animals we’d never seen. Landscaping is in its natural habitat and gorgeous. It was a relaxing and comfortable stay. Barrowd the bikes and pedaled to Go Mart for snacks and beverages. Getting to Xcaret was easy. Fernando, Rocio, Evon and the chefs are absolute gems.

Friends

10/10

Exceptional

07 Jun 2026

Carlos A

Beautiful jungle hotel! Fernando is an excellent host along with attentive staff members. Food is excellent and location is easy to get to. The rooms are comfortable and detailed with perfect lighting. The living room and bedroom each has its own mini split AC. Bar on site as well. Very clean and safe! True gem to get away from it all.

Partner

10/10

Exceptional

03 Jun 2026

Treena

Feenando and Rocio are amazing as well as all the hotel staff. This is a hidden gem near Xcaret parks. Luxurious and personal service. We spent a week with 3 children and will be returning soon! Quiet and Peaceful!

Family_with_children

10/10

Exceptional

01 Jun 2026

Alexis

Staff went above and beyond to ensure a great stay! The location was so convenient, and the property was very beautiful. Rooms were clean and wonderfully decorated. On-property dining was surprisingly good food.

Partner

10/10

Exceptional

31 May 2026

Sandra

Our stay at Terasu Riviera Maya was truly wonderful. The hotel’s secluded location provided a peaceful and private atmosphere, allowing us to fully relax and unwind. At the same time, its convenient proximity to the Xcaret parks made it easy to enjoy the parks and all they have to offer. Fernando and Rocio were exceptional hosts—warm, attentive, and welcoming throughout our stay. We thoroughly enjoyed our experience and would gladly recommend Terasu Riviera Maya to others.

Family_with_children

10/10

Exceptional

22 May 2026

Arturo

Very friendly and helpful staff, beautiful property away from noisy crowds but conveniently centralized. Delicious breakfast is included and made to order.

Partner

10/10

Exceptional

19 May 2026

Lincoln

It was a very nice jungle feel..
I thought the food was very good. The room was spacious. The only downfall was that you could not go to the beach. It was all private.

10/10

Exceptional

18 May 2026

Nyea

I honestly loved everything about this place. The staff was so nice and so accommodating. The rooms were clean, the as

10/10

Exceptional

18 May 2026

Sara

Extremely comfortable and secluded stay - with the best staff !

Partner

4/10

Poor

08 May 2026

Alba

The location is terrible.
Its in the middle of nowhere and hard to get there. Mosquitos everywhere!

Partner

10/10

Exceptional

09 Apr 2026

Rochelle

An incredible value. An amazing retreat into the jungle after a day of exploring. See monkeys in the morning, have a relaxing massage on the rooftop while an iguana keeps you company. The staff is there for whatever you may need. Pool is cold and refreshing. The rooms are so clean and nice! Great great value for the very reasonable price. Will be recommending to friends!

Family_with_children

10/10

Exceptional

07 Apr 2026

Amanda

Fernando was excellent and a great host!! Would recommend this hotel ty everyone !!

Family_with_children

10/10

Exceptional

07 Apr 2026

Efrain

Staffa was great Fernando helped me in every aspect very please with his service and also the people handling the small restaurant where nice and had good food

They did had a issue with the lights where they would go off and on at night that was the only bad thing

Partner

10/10

Exceptional

27 Mar 2026

celeste

Staff Mr. Fernando is a super nice guy. Because of him, my whole trip was incredibly enjoyable

Family_with_children

10/10

Exceptional

25 Mar 2026

Eleanor Buganan

Free breakfast, convenient location and w/i walking distance to theme parks, and top notch service especially by Fernando! If in the area again, will plan to stay here. Highly recommend!

10/10

Exceptional

24 Mar 2026

Hyesung

It is a lovely boutique hotel with amazing staffs(Fernando is the best!)

10/10

Exceptional

22 Mar 2026

Nicole

a retreat in the jungle. A place that embraces its natural surroundings yet providing first class comfort. It is located within Xenses so make sure to follow directions given by the hotel staff. Gps does not work well for shuttle or taxi drivers so give them directions directly from the hotel. Fernando was the best concierge/ hotel host we have ever had! They go above and beyond to make your stay and trip are the best. All the staff were phenomenal! Breakfast is included which had made to order eggs/omelets and fresh fruit with a croissant. We opted to get dinner delivered to the room and it was a great value for the portion size and tasted amazing! Our room had a kitchenette which was a nice surprise- microwave and fridge just no stove; it would be great for those who wanted to stay awhile. Our room also had a front porch with a couch and hammock- such a nice hangout spot. It is located very close to Xcaret and The staff walked us to the free shuttle service which was less than a 5 minute walk. We will definitely come back here again.

Family_with_children

10/10

Exceptional

18 Mar 2026

Lauren

Beautiful. The atmosphere very well taken care of. And the staff were so so nice. Couldn’t be better. Follow the directions they sent you in WhatsApp to find the place. It could be a little tricky to find.

10/10

Exceptional

09 Mar 2026

Ricardo

Me gustó mucho la atención y el desayuno incluido. La ubicación solamente fue porque necesitamos estar cerca de los parques Xcaret pero si está muy escondido y tomar taxi es obligatorio a todos lados. Te prestan unas bicis lo cual me encanta para poder ir a pasear. Hay muchos changuitos en el hotel lo cual es precioso. Las habitaciones muy limpias y la cama comodisima

Partner

10/10

Exceptional

05 Mar 2026

Valeria

The best part is the staff. They’re kind and help with anything you need. The breakfast is great and the rooms are super clean. It’s a beautiful setting overall and down the street from a great bakery/café for lunch. Highly recommend!

Friends_and_family Friends

8/10

Excellent

04 Mar 2026

Alicia

We didn’t try the pool. The visiting monkeys were fun.

Partner

10/10

Exceptional

22 Feb 2026

Evelin

Everybody was so kind and welcoming. Fernando was incredibly attentive and made sure we had everything we needed. I would definitely recommend this place — it’s truly peaceful and relaxing. ✨

Partner

10/10

Exceptional

20 Feb 2026

Jarandon

Everything was great!

10/10

Exceptional

18 Feb 2026

Stephen

Very helpful staff.

Partner

10/10

Exceptional

13 Feb 2026

Andres

Second time here and I love it even more every time, the staff is wonderful and accommodations are great too. Fully recommend staying here.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Leonardo

Beautiful place with a ‘relax’ feel and super nice staff. Great interaction with the monkeys in the morning. Clean rooms and very comfy bed.

Partner

10/10

Exceptional

07 Jan 2026

Alcario

The staff is incredible, the hotel is very peaceful and the monkeys were the highlight of our trip!

Partner

10/10

Exceptional

05 Jan 2026

gerardo

All perfect

10/10

Exceptional

03 Jan 2026

Lisa

The staff went above and beyond to assist with transportation and parks located nearby the staff walked with us to and from the parks to ensure we were safe.

Leisure Family

10/10

Exceptional

03 Jan 2026

Stephanie

Fresh, beautiful view. Can use some variety tho

Leisure Partner

10/10

Exceptional

22 Dec 2025

Kewen

Room is clean, staff very nice and friendly, excellent stay, food very good, satisfied

Leisure Friends

10/10

Exceptional

29 Nov 2025

Jack

Excellent hidden gem

10/10

Exceptional

24 Nov 2025

Travis Jay

Staff was very helpful, showed us th

10/10

Exceptional

19 Nov 2025

Gregg

Just a great vibe!! Staff were great and we found the relaxing few days we were looking for
Thank you

Leisure Family

10/10

Exceptional

09 Nov 2025

Cely

Everything was great!

10/10

Exceptional

07 Nov 2025

Michele

Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!

Partner

2/10

Poor

20 Oct 2025

Kun

We booked a three-night stay at this hotel but left right after checking in because the conditions were unacceptable.

There was a large hole right at the entrance with no warning signs or barriers, which was a serious safety hazard—especially since we were traveling with our young child. The room itself was extremely dirty, with visible blood stains on the bed linens and a strong moldy odor. It was obvious the room hadn’t been cleaned properly.

Within a short time of being in the room, our child developed a rash, so we left immediately and booked another hotel.

This place was unsafe and unsanitary, and I would strongly caution anyone—especially families with children—against staying here.

Leisure Family_with_children

8/10

Excellent

24 Sep 2025

Kody

Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!

Leisure Partner

10/10

Exceptional

23 Sep 2025

Liliana

So close to Xcaret hotels and parks, quiet and peaceful place, friendly staff GREAT service and very attentive personnel

Leisure Family

10/10

Exceptional

08 Sep 2025

Jennifer

El personal del hotel es exelente!! La naturaleza y el cuarto muy comodo !!

Leisure Partner

10/10

Exceptional

08 Sep 2025

Gilbert

This property is small, tranquil, and just lovely. We have stayed at the huge Cancun resorts and this was our first time in Playa Del Carmen. We chose this hotel for its great reviews and close proximity to Xcaret. The staff at Terasu Riviera Hotel is incredible! We arrived late at night due to flight delay, and Fernando was waiting in the entrance for us and took our bags and walked us to our room. The next day we met Fanny at breakfast and she helped us plan our day at Xcaret. Fernando indicated he would walk us to the bus that would take us to Xcaret and waited there with us. Xcaret is amazing and the best part is the show that runs from 7-9 pm. We arrived on the bus and there was Fernando ready to walk us back to our room. A gentleman named Jorge heard our delighted reaction at spotting spyder monkeys at breakfast and he lured them over with bananas and allowed us to feed them. Another member of their staff, Enemencio went out of his way to provide us with anything we needed. Fanny arranged for a taxi to take us to dinner in town and gave us a restaurant recommendation that was perfect. We received a text that night from Fernando offering to send a taxi for us and we were so relieved as it got late. Also, we had no idea until our last night that their chef is so talented and we had the best dinner there! (Pizza made in a wood burning oven). Aside from the incredible staff, the hotel is set in the jungle and it is a refreshing change from huge, busy hotels with loud music.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Sunyoung

My family and I had a great experience during our stay at Terasu. All the staff members were very friendly, warm, and welcoming. They accommodated to our needs and went above and beyond to make our stay comfortable. The hotel itself was very private but close to Xcerat and Xplor. Not only that, we were able to feed monkeys during our stay and play with a very cute cat. On our last day, the staff even packed us a separate container of their house-made hot sauce and mangos per request. If anyone wants a quiet, peaceful stay, I would definitely recommend.

Leisure Family

10/10

Exceptional

18 Aug 2025

tahimara

Nice property

Leisure Family_with_children

10/10

Exceptional

13 Aug 2025

ROSAURA Bienvenida

I love the hotel but the only bad thing is taxi couldn’t get through easily because the hotel was very deep but besides that it was great

Leisure Family

10/10

Exceptional

12 Aug 2025

Rosa

Terasu Riviera Maya Hotel and Spa was a wondrous place. It had the charm of jungle ambiance including spider monkeys always eager to eat bananas and iguanas creeping along to get their share of the bananas. The staff was exceptional always ready to assist and recommend suggestions to restaurants, ruins, cenotes and parks. I’m already planning a trip next year to bring my daughter and granddaughter to Terasu.

Leisure Partner

10/10

Exceptional

06 Aug 2025

Daniela

The place looked kinda odd at first but once there best choice I made. Everything was great. Loved everything and got to experience the monkeys passing through, feed them with bananas staff gave us the experience was crazy definitely would go back 10/10 recommend :)

Leisure Partner

10/10

Exceptional

06 Aug 2025

Diana

Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!

Leisure Family_with_children

10/10

Exceptional

31 Jul 2025

Catherine

If you're looking for an adventurous day and peaceful night, this is the place for you. Its close to Xcaret and xplore theme park (walking distance). Close to main road, easy to take local buses to Playa del Carmen or Tulum. The staff are great, very pleasant and helpful. They speak Spanish and English. They have a pool to relax and nice feel of relaxation. They offer breakfast, unlimited coffee and wifi. During the morning, you can get awaken by a spider Monkey. They're friendly and cute for some videos and pictures. I will be back!!

Leisure Partner

10/10

Exceptional

30 Jul 2025

osvaldo

It is a small hotel, its not for everyone because its surrounded by jungle which i thought was really cool!

Leisure Family

10/10

Exceptional

21 Jul 2025

CHUL MIN

Very nice staff and service!

10/10

Exceptional

21 Jul 2025

Brianna

Very nice people I recommend this place 💯

10/10

Exceptional

17 Jul 2025

Jose

The employees made us feel welcome and we were very happy with all them. Very quiet environment. My wife loved the peaceful environment I wanted more of a resort. Had to leave a few days earlier early and staff was super helpful about it and nice about it.

Leisure Partner

8/10

Excellent

10 Jul 2025

Sharolyn

Unique treehouse with monkeys you can hand feed and friendly, responsive staff. The resort is a solid 20 minutes from shopping and restaurant choices- so be prepared for regular taxi expenses if you do not have a car. This is not a “pamper” resort where guests lounge around the pool, but it’s a unique option if you have offsite entertainment plans.

Leisure

10/10

Exceptional

28 Jun 2025

Roberto

Nice Place to Stay, exelent service

Leisure Family

10/10

Exceptional

24 Jun 2025

Elena

Lovely place! Eco-friendly, in nature, quaint peaceful place, close to Xcaret, Xenses, and Xplor. Staff was very attentive, kind, and just superb. Included breakfast had choices of fruit, cereal, pastries, eggs, omelette, juices, and coffee. An overall absolute lovely place, felt like i was at home. Highly recommended!

Leisure Friends

10/10

Exceptional

05 Jun 2025

Angel

Very quaint boutique hotel, with amazing staff, situated in the jungle, walking steps to Xcaret, Xplor and Xenses. Breakfast included and they have a restaurant for dinner. We were a family of 4 with 2 pre-teens and we always felt very safe. Service here felt very personalized. The highlight was definitely the spider monkeys where you can feed them. Cant wait to return.

Leisure Family_with_children

10/10

Exceptional

04 Jun 2025

Jianmin

Excellent service! The staff treated us like being home. Very friendly. They also helped us to coordinate transportation. We definitely will go back. Best choice to stay in Xcaret area!

Leisure Family

10/10

Exceptional

26 Apr 2025

Sheryl

We enjoyed our stay here. Very close to Xcaret park without having to spend a fortune on lodging. The unit we stayed at was comfortable with lots of space with patio. Would definitely come back. Thank you for an an amazing service!

8/10

Excellent

12 Apr 2025

Stacie

Wanted to love it

The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

Sharon

Amazing location, staff and facilities

Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Sharon

Amazing!

Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!

Friends_and_family Family

10/10

Exceptional

02 Apr 2025

michael

It was like living in a beautiful jungle. The staff was awesome and assisted with all of my needs. I can’t wait to return.

10/10

Exceptional

01 Apr 2025

Maira Alejandra

Hotel and staff were amazing. The environment was Tropical and majestic. Was able to feed monkeys.Parking was difficult due to all trees. Hard to find if using Apple Maps recommend using google maps when traveling in Mexico.

Leisure Partner

6/10

Pleasant

31 Mar 2025

Michelle

The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel

Leisure Family

10/10

Exceptional

19 Mar 2025

Edward

The hotel is small and comfortable. The food was great and so was the staff. This is a relaxing and quiet resort.

Leisure Partner

10/10

Exceptional

18 Mar 2025

Danielle

Off the beaten path but exactly what I needed. 10 min south of Playa right in the middle of the jungle. This place was perfection! I can't rave about this place enough. My son and I went on vacation together and stayed here as an option instead of Xcaret and man am I glad we did. The staff is beyond fantastic! They make you feel like family! And if you need a taxi - they have a guy!! And he can drop you off and pick up! The pink house down the road is great for breakfast as an alternative to their amazing breakfast. We will be back to see Fanny, Nemesio and Fernando!!! :)

Leisure Family

10/10

Exceptional

17 Mar 2025

Sonya

The staff go above and beyond for you. The monkeys are everywhere and the food is wonderful. The little bakery down the way is wonderful as well.

Leisure Friends

10/10

Exceptional

14 Mar 2025

Panfilo

Beautiful place and unique

Leisure Family

8/10

Excellent

08 Mar 2025

Yansong

Very friendly staffs and the location is so close to Xcaret parks. They serve great breakfast. Monkeys are lovely and easy to see in the morning.

Leisure Family

10/10

Exceptional

03 Mar 2025

Chuyi

Super friendly staff, I love to stay here again for vacation

Leisure Friends

10/10

Exceptional

01 Mar 2025

Alexander De La

Everything

Leisure

10/10

Exceptional

26 Feb 2025

kevin

We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!

Leisure Partner

8/10

Excellent

18 Feb 2025

Kexi

Terasu is a hotel in jungle. The building is not new, but the room is clean. The breakfast was simple, but the scrambled eggs was made tasty.

It's not too far from Xcaret Park. This is the reason we chose this hotel. After seeing the evening show at the park after 9pm, it took us 10-15 minutes to the hotel.

There is no public transportation to the hotel. If you don't have a car, you have to rely on taxi service which is quite expensive.

The staff was very friendly.

10/10

Exceptional

16 Feb 2025

Octavio

Loved my experience, but hate that it had to come to an end! Staff were very friendly & helpful, the receptionist helped a lot! The breakfast was good. I enjoyed the stay & for sure recommend others to book, thank you guys for the hospitality & experience!

Leisure Partner

10/10

Exceptional

13 Feb 2025

Kiley

Terasu was amazing the staff was the best! We loved Fernanda the hotel kitty. It was such a fun time.

Leisure Family

8/10

Excellent

10 Feb 2025

James

This place is very cute, in a cool jungle setting, and far from the hustle and bustle of downtown Playa, which was a little too loud for us. If you want to access downtown Playa, you are very near the Main Street where you can hop on a collectivo for $30mx. The breakfast and coffee was good. This location is an excellent starting point if you’re doing Xcaret, since the hotel is essentially on the Xcaret property. It’s walking distance to a few of the parks. And of course, monkeys. Everybody loves monkeys. We fed some bananas to the spider monkeys and they couldn’t have been cuter. There was a couple issues with power, but it didn’t affect us and was beyond the control of the staff, who were very nice and helpful. Thanks to the staff for making our Xcaret park enjoyable!

Leisure Partner

6/10

Pleasant

08 Feb 2025

Jennylyn

Some rooms are a tree-house type which are charming but not safe for smaller kids especially when it rains because the wooden stairs would be slippery. Also, the railing bars are widely spaced, enough for a small child to get through and fall. During my stay, it rained hard and my room's ceiling leaked bad which disrupted my sleep and drenched one of my bags. I appreciated being moved to another room, but the disappointment had already settled in. I also gave 3 stars for cleanliness because of a cat that sat just about anywhere including dining tables after it meandered around on sodden ground. Furthermore, the dining area is open to air like a large pergola. Its roof leaked during rain, its ground uncomfortably wet and, generally, just alot of rainwater coming in due to lack of walls. As for the rooms, there is no complimentary bottled water so you either take one from bar ref for a fee, or fetch yourself some free water from a dispenser at the dining area, so good luck when it rains or when it's pitch dark outside. There was no stirrer or spoons in the room, either, for the coffee/tea.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2025

Yamileth

Hands down the best get away place. If you like peace and quiet, It’s a smaller place with nature all around. The staff is one of the best I’ve ever had so attentive and friendly from the moment you arrive to the moment you close your car door to leave. The atmosphere is peaceful the place is clean. The host were amazing helping us secure a cab that won’t charge an arm an a leg. They also give you recommendations to places based on your interest. We visited XCARET, the night guard waited outside with a lamp for us to make sure we were ok. At night they close the gates which made me feel extra safe and secure. Their restaurant staff amazing as well. I will definitely be back.

Leisure Family

8/10

Excellent

03 Feb 2025

CHRISITNA

The staff is very nice and the room was clean every day.

Leisure Friends

10/10

Exceptional

26 Jan 2025

Rajiv

The staff is soo friendly and go out of their way to help you. This place is like an oasis in the jungle. The location is perfect for visiting the parks. I recommend XCaret, Xenses, and Xplor.

Leisure Family_with_children

10/10

Exceptional

22 Jan 2025

jordan

All of the staff: Fanny, Fernando, Nemesio, Jorge, Marcela and Jamil are very helpful, hardworking, kind and warmly accommodating, like a family! The service at Terasu was consistently superb, and the complimentary breakfast was always excellent—as is the delicious a la carte menu.
The almost daily visits from the spider monkeys were truly awesome!
I recommend Terasu for anyone requiring a very quiet, very well run ‘home away from home’ while visiting the easily accessed Playa del Carmen and Mayan Riviera.

Leisure Self

10/10

Exceptional

20 Jan 2025

Rajiv

It is a sanctuary in the jungle. Easily the best place I have stayed. Breakfast is awesome, you can get lunch at a neighboring deli and dinner is out of this world. I extended for an additional week, because the staff went above and beyond what was expected. I would not heisitate to come back. Thank you.

Leisure

10/10

Exceptional

15 Jan 2025

Rajiv

Absolutrly one of the best places I have stayed. The staff goes well above and beyond what I expectdd. It was so nice, I decided to extend for another week.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2025

Raphaelle

Hidden in the jungle near the Xsenses park, it feels very secluded. Check in was very attentive, the room is very well appointed and the dinner options are excellent.

Leisure Family_with_children

6/10

Pleasant

25 Dec 2024

run

I can’t post picture, the blanket is dirty and crazy.
But the reception person is really good. Their breakfast is awesome!!! The omelette superior.
Anyway pls upgrade your room service.

4/10

Poor

08 Dec 2024

Ling

This is not a real hotel, more like a family run business. The staff were nice, but the environment and hotel condition is not good. Do not fool by the picture. Only convenience is close to most parks.

Leisure Family

10/10

Exceptional

28 Nov 2024

yesenia

Excellent location and beautiful place surrounded by nature, rooms are spacious,clean and comfortable. The customer service is exceptional and walking distance to the parks. I will absolutely be back.

Leisure Family

10/10

Exceptional

24 Nov 2024

marlaina

This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms.
The rooms are clean, fridge was filled with drinks and snacks for purchase.
Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.

Leisure Friends

10/10

Exceptional

23 Nov 2024

Bernard

Second time staying at the property! Staff is always friendly and helpful! Cute and intimate property.

10/10

Exceptional

03 Nov 2024

Brian

We enjoyed this place greatly. Staff was attest, inviting, and friendly answering any questions we had about the are and where to go. Rooms were clean and felt like we were stay in the treetops. Food was good and best of all there were wild monkey’s that came to visit every morning and yes bananas were provided. lol We would totally stay here again.

Leisure Friends

10/10

Exceptional

23 Sep 2024

Vanessa

Had a wonderful time
Fanni was great

Partner

10/10

Exceptional

08 Jul 2024

Abhishek

Great location if you're visiting Xcaret or Xenses - it's just 5 minutes away! The staff is very friendly and courteous, they moved our room location to the one on the first floor since there are so many mosquitoes on the ground floor. The pool was out of service, but this was due to the Hurricane (Beryl) and understandable.

Leisure Partner

10/10

Exceptional

03 Jul 2024

Katelyn

Loved this hotel the breakfast was amazing !! The was friendly and soo nice this was one of my most favorite hotels in Mexico and I’ve been 7 times
the only thing I didn’t like was the bugs need better pest control in rooms got bit up

Leisure Partner

10/10

Exceptional

22 Jun 2024

Rosie

Excelente place to get away, the staff, the food was one of the best.

Partner

10/10

Exceptional

13 Jun 2024

Izabella

Nice rooms, friendly staff. Enjoyed feeding the spider monkeys. Quiet serene place to stay for a jungle feel

10/10

Exceptional

02 Jun 2024

Nancy

The entire staff was amazing and the property is beautiful! The food was also really good. We enjoyed having a couple nice and relaxed family dinners and my husband and I were able to enjoy some wine under the gazebo at the end of the night while our daughters slept in the room. So grateful to Fernando, Fanny, Jose, Marcela, Nemesio, and the other young guy at the front desk, thank you for making our stay memorable and comfortable. We already miss all of you!

Leisure Family

10/10

Exceptional

30 May 2024

Pablo

In the middle of the riviera jungle, super close to XCARET, we got to live a great experience.

Kind of tricky to get here, got lost a couple of times due to lack of better signs ( take Calle de los Monos).
Totally recommend getting here in the morning for this same reason, it’s hard to find it when it’s darker since it’s in the middle of nowhere basically.
That’s the beauty of this place! Super private and quite.

Iguanas and Monkeys were everywhere early in the morning while having breakfast, we even got to feed the monkeys and had an amazing Massage at their Spa, up in a private roof by Kendra and Rene.

The experience was amazing and would be coming back on our next trip to the riviera maya.

Totally recommend staying here!

Leisure Partner

10/10

Exceptional

13 May 2024

Seyedmohsen

Excellent Hotel

I love this place, very neat place with friendly staff. I loved the trees and the way they kept the trees.