Name: City Express By Marriott Playa del Carmen
Address: Avenida Balamkanche, Playacar Fase II, Playa Del Carmen, 77710, MX

10/10

Exceptional

08 Jul 2026

Pablo

N/A

6/10

Pleasant

15 Jun 2026

Faez

Desperate tipping culture. Shuttle driver dropped us far away off location because we didn't tip him the first time. We did the 2nd time but that didn't matter. Service is transactional not authentic

Family

2/10

Poor

27 May 2026

Silvia M

No sirve está muy sucio

8/10

Excellent

06 May 2026

Zac

The local transportation they offer is not consistent and has a bunch of rules around where and when they stop. None of the rules or availability is posted anywhere.

That was our only complaint because part of the reason we booked it was for the local transport.

Other than that- clean rooms, clean beds, GREAT staff.

Partner

8/10

Excellent

08 Mar 2026

Juan

Bien

10/10

Exceptional

16 Feb 2026

Louise

this was my second time staying at this hotel - close enough to walk to the main 5th avenue, but far enough away that you did not get the noise :) would gladly return in the future

Leisure Self

4/10

Poor

07 Jan 2026

Brenda

Rooms were decent for what you paid, service wasn't the greatest. Had issues with the toilet a few times, housekeeping wasn't the best. We would have to constantly ask for towels. Location isn't bad at all, they have a shuttle service to the 5th avenue which was very helpful. They also had some stores that were a good walking distance with a McDonalds nearby and an amazing taco stand. I don't see myself rebooking a this place again.

Family

6/10

Pleasant

06 Jan 2026

Sandra

The room was good but it was a lot of noise from the kitchen

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Juan M

Le falta mantenimiento al edificio, deficiencia en proporcionar artículos de higiene(papel de baño y toallas). Staff bien pero no muy bien.

10/10

Exceptional

28 Dec 2025

Flora

Suite was great for our family. Good food and great service. Staff were friendly. Pool was clean and we used all the facilities: office space, game room and gardens.

Leisure Family

4/10

Poor

23 Jul 2025

Luis Rosado

It’s a very basic hotel w

4/10

Poor

11 Jul 2025

Espirio

No esta la foto del hotel estan mintiendo como esta el hotel sun muy anplio no lo esta los pasillos alamita muy estrechos y las abitasiones lo mismo

10/10

Exceptional

29 Jun 2025

Fabián

This hotel is very good , offer very good breakfast, swimming pool , gym, and very clean rooms ,and is close to all parks ,and outside the vans service to the parks and restaurants, all was perfect to me .

Friends_and_family Family

4/10

Poor

28 Jun 2025

Frenny

The hotel was in a bad location with construction going on and nothing to do in a walkable distance.

Leisure Family

8/10

Excellent

11 Mar 2025

Janette

The location is convenient. Several restaurants nearby.

Leisure Family

6/10

Pleasant

26 Feb 2025

Philip

Ice machine down. No Google Pay.

Leisure Self

10/10

Exceptional

20 Feb 2025

Louise

They were a great stop for the night before catching the ferry to Cozumel the next day. Kids and grandparents had a great stay, and dinner options were just rtros away.

Leisure Family

6/10

Pleasant

05 Jan 2025

janett

I like the location and the room space. No safe box in the room . I did not like the service and house keeping. We are 4 and only have 2 towels we call front desk and They never bring the towels to the room we had to go to front desk to get them and we got a towel with holes like and old rag. House keeping take the towels to change them and never bring them back we had to go again and pick them up at the front desk the kleenex tissues were finish and not rapleced

Leisure Family

6/10

Pleasant

27 Dec 2024

Eric

The room was clean and people were friendly. Also, the breakfast was quite good. On the negative side, television services were very poor, the beds were hard, and the blinds did not work properly. Storage in terms of a dresser or drawers was also very lacking. It was quite small and uncomfortable for my wife, 2 sons, and I and we checked out early.

Leisure Family

10/10

Exceptional

20 Dec 2024

Patricia

Excellent location

8/10

Excellent

20 Dec 2024

Patricia

We got a nice time while We were visiting around

Leisure Family

10/10

Exceptional

07 Oct 2024

Karla

It was pretty good overall

Friends_and_family Friends

4/10

Poor

13 Aug 2024

John

Because the beds have the cigarette odor

Leisure Family

8/10

Excellent

03 Apr 2024

maelad

Average hotel

10/10

Exceptional

22 Mar 2024

Verified traveler

It is accesible , ease to find, comfortable.

2/10

Poor

22 Jan 2024

GHASSAN

We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude.
Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that.
Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.

Leisure Family_with_children

10/10

Exceptional

20 Jan 2024

Nedra

There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there.

Leisure Partner

10/10

Exceptional

23 Dec 2023

Christian

Good service and friendly, Clean room and free breakfast.

Friends_and_family Family

2/10

Poor

18 Dec 2023

Olga

Terrible conditions, old and beoken furnitures. Extremely dirty. The worst hotel I ever was in my life. I was confused with city express suites and unfortunately as a mistake I choose the wrong one (?city express hotel) . This one is TERRIBLE.

Business Partner

10/10

Exceptional

18 Jun 2023

Reyna

Walking distance to the beach and restaurants

Leisure Partner

10/10

Exceptional

13 Mar 2023

Elsa Liliana

I loved this hotel, really charming,very clean,great breakfast,we can walk to the beach it’s not so far and excellent attention and service,
I will for sure to come back.

Leisure Friends

6/10

Pleasant

28 Oct 2022

Elizabeth Jane

check in very slow and strange. there was no other people since it was late, I think they didnt know how to do it but switched staff halfway through and didnt say anything just left me standing for a long time wondering what was happening.
no water bottle in room. room starting to look older and a little shabby. no blanket. breakfast fruit watermelon was pretty good.

Business

4/10

Poor

10 Aug 2022

Jose

The property is abandoned, the pool is broken, the amenities around the pool are dirty and unsafe. The rooms are old, the furnitures in the rooms are old and ugly. City Express is no longer the same in Playa.

Leisure Family_with_children

2/10

Poor

12 Jul 2022

Erick

Condition of my room was horrible. Tiny cockroaches in the walls and underneath the bed. One wall had fungus and the furniture was in poor condition. Shower curtain was ripped. Overall, a hell of a room

Leisure Partner

4/10

Poor

30 May 2022

mario Eduardo

A/c not working good

The a/c was not working and the person told me that all ac’s are like that so no good sleep that night that’s the only thing that don’t like

Partner

2/10

Poor

06 Apr 2022

Jose Ubaldo

Check in and there was no towels in the restroom, not light balls in the restroom. Staff is TERRIBLE when asking for anything that we paid for

Leisure Family_with_children

2/10

Poor

01 Apr 2022

alfredo

Terrible services and there was pest all over the place

Leisure Family

4/10

Poor

20 Mar 2022

Adem

If you don’t ask, they don’t put towel to room. They don’t even put water and ask you to go and by from next hotel. Dirty breakfast lounge. Very thin walls. Nobody cared an overnight party in next room.

Leisure Family_with_children

6/10

Pleasant

20 Mar 2022

diana

El staff es muy amable y cortes, las instalaciones son viejas y desgastadas, no está suficientemente limpio como debería, la construcción es de bajo presupuesto que cualquier ruido se escucha y es difícil dormir. La alberca está en muy malas condiciones que optamos por no meternos. Una remodelación sería genial

Leisure Family

2/10

Poor

28 Feb 2022

Natalia

STEER CLEAR, HORRIBLE HOTEL.

When we arrived the system was down so we could not get a key card. We had to wait for someone to escort us and open the door each time. There were also no towels in sight, we had to beg for them. On day two we were robbed by hotel staff. The cleaning lady went in and dug through our belongings, ripped open an envelope with cash and took $15. The envelope was in the bottom of a purse. She dug for it and ripped the envelope to steal the cash. The free wifi was password protected and you had to go find a manager for it as it wasn't posted anywhere. After we finally got it, we found out the wifi didn't even reach the room. We were on the first floor and it never worked. Not even in the lobby. The safe's are also not in the rooms, they're in the front desk. So you have to give your valuables to the sketchy staff for safe keeping. Restroom smelled terrible too, urine and wet sand smell was overwhelming. And on the last day we had no water in our restroom so toilet was unflushable. Every time we walked into the lobby a different guest was complaining about something. Hotel was horrible all around.

Friends_and_family Family

8/10

Excellent

24 Feb 2022

Jeffrey

Nice staff, great location

Leisure Self

6/10

Pleasant

15 Feb 2022

antonio

Clean up the rooms

Dirty bed. Messy breakfast

Business

10/10

Exceptional

09 Feb 2022

Linda

Breakfast included. Room was nice as well.

Leisure Family

4/10

Poor

17 Jan 2022

Aaron

Internet did not work at all :(

Leisure Self

2/10

Poor

16 Jan 2022

Sonya Migdalia

This kind of hotel is not recommended. I arrived on January 12, 2022, January 14, only for 2 nights, but I had never experienced something so dirty and inhumane. We are in a very high contagion pandemic and they do not care and are still in the front of the reception has the announcement that all the rooms are disinfected and that is a lie. They changed us in 3 different rooms. I arrived at 7:30 pm with my husband. The first room as soon as we entered the room smelled like a man's perfume on the bed and the sheets were not arranged properly, like someone had lain on the bed and we didn't like it. They moved us to the second room, it smelled of cigarettes and we reported it, they also changed us again in the third room, the Receptionist accompanied us and asked me if it was okay, it looked good, it was a room that they gave us with 2 beds, I was going to bed to cover myself with the sheets and I had a lot of long dark hair I have short blonde hair my husband also checks the sheets and they also had hair because they had never changed the sheets of those who had occupied the room before and we are sure they don't disinfect either the rooms the same receptionist came back when we called her and took photos and said sorry I work at the front but I'm going to send you these photos Up to that point, the manager was already 12 am and he called us and they assigned us another room in city express plus at that time we were moving to the next tower, please do not put your lives at ri

Business_and_leisure Family

10/10

Exceptional

02 Jan 2022

Gaurav

Nice!!!

Everything was nice and as expected. Good place to stay

Self

8/10

Excellent

31 Dec 2021

Eva Beatriz

El hotel estuvo bien! Queda atrás de algunos restaurantes así q es conveniente!

Leisure Family

8/10

Excellent

29 Dec 2021

Ealeen

A/C wasn’t working for the first few hours of our stay; however, we we’re made aware of the situation prior to checking in. A/C turned on in the middle of the night. Stay was over all good.

Friends_and_family Family

8/10

Excellent

25 Dec 2021

Antonio

Wifi was not working on my room with room number and last name

Leisure Family

8/10

Excellent

02 Dec 2021

Jonathan

Estuvimos ahi solo por una noche esta muy bien para el precio. Limpio, muy buen servicio y el desayuno estaba muy completo.

Friends_and_family Family

8/10

Excellent

09 Oct 2021

David

Very good hotel

It was a very good stay. The staff was very helpful and courteous. Breakfast was free and amazing.

It would have been nice to have a private safe in the room. Beds could use a little updating.

The front desk was bilingual.

Self

8/10

Excellent

07 Aug 2021

Verified traveler

Good place for a short stay.

Leisure Family

8/10

Excellent

30 Jul 2021

Verified traveler

Excellent location for all the activities

Leisure Family

6/10

Pleasant

24 Jul 2021

Verified traveler

You get what you pay for.

Leisure Friends

8/10

Excellent

16 Jul 2021

Verified traveler

Good

Business Self

6/10

Pleasant

14 Jul 2021

Verified traveler

The continental breakfast was hot, fresh and filling. Unfortunately, the coffee machines weren't working. From there, the stay went downhill. The room was stuffy, no way to even crack a window. The towels were tattered and one had a hole in it. The water pressure in the shower was useless. They didn't even provide conditioner, just 2 shampoo bottles and a bar of soap, but you're welcome to BUY a tiny bottle of conditioner or lotion in the vending machine!

Leisure Family

4/10

Poor

13 Jul 2021

GILBERTO

Not a good experience

We had a lot of problems since the check-in.
First I book the wrong hotel, I try to book the City Express Suites but unfortunatelly booked the City Express, it was totally my fault.
When we arrived and notice the error, we try to correct it with the hotel desk, but no one help us, we were proposed to pay the diference, since that both hotels are in the same address and belongs to the same group, but they don´t help us.
The room doesn´t have a little fridge nor a microwave oven.
The shower worked as a dropper, we must stay too close to the wall to take a shower.

Friends_and_family Family

4/10

Poor

05 Jul 2021

Verified traveler

They don’t Clean the rooms, I did a check in ..and the bed wasn’t clean, the bathroom was very dirty; they change a room and the other was a little better.

Leisure Family_with_children

2/10

Poor

25 Jun 2021

Verified traveler

Absolutely horrible experience! Room was dirty and air conditioner was not working. No towels were available either. When we arrived we were told that due to construction, no water would be available between 11pm and 6am. We were not expecting a 5 star hotel but expected the basic commodities. Staff did offer to transfer us to a new room but there was a delay with that also. We checked out and went to a different hotel.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2021

Verified traveler

Good

Business Family

8/10

Excellent

11 Jun 2021

Verified traveler

Overall good hotel, cheap, well located and recommended for short stay.

Leisure Partner

8/10

Excellent

05 Apr 2021

Verified traveler

Clean and location, right on the freeway

Friends_and_family Family

8/10

Excellent

24 Mar 2021

Fabian

Easy access to highway

This hotel is decent love the fact that it includes continental breakfast this is a plus. It’s place is right by highway 307 which makes it easy to get around.

Friends_and_family Family

10/10

Exceptional

22 Mar 2021

Verified traveler

Very good location, good coffee which is available all day, nice staff only 15 walk to 5th ave and playa car beach very safe. They also offer free transportation to mamitas beach which is the best beach in playa del Carmen.

Leisure Partner

6/10

Pleasant

16 Mar 2021

Verified traveler

Clean basic room good for a short stay. Constant noise from the ventilation system (not the A/C) disturbed my sleep. Breakfast is good. WiFi is good. Transportation is needed to get to the center. I dislike their stiff policy of not allowing you into a room before 3 PM. Also wish they'd install safes in the rooms.

6/10

Pleasant

24 Feb 2021

Verified traveler

Located close ro the beach, supermarket and restaurants

Leisure Friends

8/10

Excellent

01 Feb 2021

Steve

Nice place to stay if on a budget or passing by.

I arrived super late into the Cancun airport so my usual mom/pop place of stay did not allow check in after 9pm. So I decided to give this place a try. The reception was 24 hours and very polite. My room was already assigned. Took maybe 3 mins to check in. I stayed in a queen bed room. Like others mentioned, the room is on the smaller side. It was a little dated but was clean. WiFi did not work in most of the room. Only in the bathroom. Breakfast was served with eggs, potatoes, beans, fruit, chips, pastries, fresh fruit juice and water. Not bad for something during Covid times. If you don’t like the complementary breakfast, then there is a breakfast place in the same parking lot. Overall, the room could be updated but the staff was very nice. If the price of the Suites next door is the same, then it might be worth the extra money for the upgrade. The building looked never from the outside.

Friends_and_family Family

8/10

Excellent

10 Jan 2021

Evgenia

It's good for the money paid

Pictures

Friends_and_family Family

8/10

Excellent

09 Jan 2021

Andres L

Esta bien!

Esta bien para el precio

Business Self

10/10

Exceptional

06 Jan 2021

Verified traveler

Great location, good cost-quality relation. Very recommended.

Leisure Family

8/10

Excellent

23 Oct 2020

Verified traveler

Everything was ok for the price I paid. Just the view I don’t like it.

Friends_and_family Family

10/10

Exceptional

12 Aug 2020

Verified traveler

Registration and COVID protocol excellent, room impecable.

Business_and_leisure Self

8/10

Excellent

09 Mar 2020

Verified traveler

I liked that the parking lot was shared with two restaurants which was very convenient. Also I enjoyed the buffet breakfast and the 24/7 coffee and tea.

Business_and_leisure Family

10/10

Exceptional

17 Jul 2019

Verified traveler

Its a nice little hotel to stay. Everything was clean and staff pleasant breakfast was ok. A budget hotel but does the job. Lots of excursions to do close by just ask at the desk .

Leisure Family

8/10

Excellent

04 Jul 2019

LuisC

The staff at Citi Express were very friendly. The hotel is very clean and customer service is exceptional.

Friends_and_family Family

10/10

Exceptional

30 May 2019

SteveTurbo

Has nice easy parking lot with many spaces. Breakfast was fantastic. Internet was fast. Room was nice.

Leisure Family

10/10

Exceptional

02 May 2019

Gil

The room is clean. Staff is friendly and breakfast is good. Location is just off a major road but does not feel busy. Very quiet and safe. Restaurants are nearby and just a few minutes from Xcaret park. Price is very reasonable. I would stay here in the future.

Leisure Family_with_children

8/10

Excellent

22 Apr 2019

Enu

Nice location

It’s a cool hotel in walking distance to many shops even 5th ave if you don’t mind a nice 20 minute walk.

Family

10/10

Exceptional

07 Apr 2019

Verified traveler

Good breakfast .. late breakfast available. The day I stayed there were a lot of people but staff was good in refilling food.

Leisure Friends

8/10

Excellent

02 Apr 2019

Verified traveler

Property was ok for price paid, free breakfast was good.

Leisure Family

10/10

Exceptional

21 Mar 2019

James322q

Good location for my needs. The staff was courteous and helpful.

Business_and_leisure Self

8/10

Excellent

16 Feb 2019

Verified traveler

It was cool everything well organized everything was clean

Friends_and_family Friends

8/10

Excellent

08 Feb 2019

Barbara

I've always enjoyed staying at this hotel. It offers a good breakfast and good cleaning service. Nice walk to Playa Del Carmen downtown.

2/10

Poor

04 Jan 2019

Verified traveler

They broke some of our stuff, and istead of fixing it they waited until i checked out, held me there for over an hour, decided that my stuff was worth 50 pesos, gave me my 50 pesos and almost made me lose my flight

8/10

Excellent

25 Nov 2018

Moniquiss

Nice and clean afforable hotel. I would stay here again

8/10

Excellent

11 Nov 2018

DD

Basic on par with a Travelodge I suppose. This was reflected in the price. No English speaking reception staff. Sandra the information lady was delightful and spoke English.

8/10

Excellent

29 Aug 2018

Rosalinda

It was considerably clean and staff was friendly

Family

4/10

Poor

13 Aug 2018

Nancy

The front desk staff had limited English just enough to check you in and out. If you had additional questions they didn't understand. The hotel did not offer in room safes or mini fridges. Makes it hard to refrigerate medication in an ice bucket. Took 4 hours to get batteries for the TV remote control. Finally I walked down to the front desk and pointed to the batteries. The only English speaking TV channel was CNN news. Nice breakfast bar but had a hard time keeping it stocked. Vending machine was broken the entire time. Stayed 4 nights and never got a wash cloth, fresh towels or sheets. Disappointed in the hotel

8/10

Excellent

10 Aug 2018

Verified traveler

Nice hotel. Close to parks, restaurants and beach. I will stay there again. Housekeeping.... very honest. I like that. Breakfast it’s really good.

2/10

Poor

08 Aug 2018

Eduardo

Decent...last resort...

No hot water in first room ...next room they gave me dirty sheets not even clean.. and the dam key stopped working every time ...

Friends

6/10

Pleasant

07 Aug 2018

Verified traveler

Bad luck or they dont care about service

Broken toilet, horrible WiFi besides that it was ok

Family

4/10

Poor

05 Aug 2018

Jonathan

Needs cleaning

Hotel was not very clean

Family

4/10

Poor

03 Aug 2018

Luis

Hard water clogged faucet, rusty toilet seat hardware broke during use, elevators need deep cleaning, sticky “soapy” tiles floor in room, complimentary coffee and breakfast was attended by 1 person, no forks, limited quantities for number of guests.

6/10

Pleasant

19 Jul 2018

Verified traveler

Expensive, lobby furniture dirty, noisy (a guess a kind of engine making annoying noise, didn’t sleep well)

10/10

Exceptional

18 Jun 2018

oscar

Near main attractions

Hotel location is good. 5 min from 5th avenue. And 8 min from xcaret and xplor which is very convenient. They have free parking and free continental breakfast. The hotel is very clean.

Family

10/10

Exceptional

11 Jun 2018

Verified traveler

Great for the price!!!

Great for the price!!!

Family

10/10

Exceptional

11 Apr 2018

Francisco

Great place to stay and really good location personal was kind in the front desk and in general

10/10

Exceptional

01 Apr 2018

gonzalo

Nice Hotel to road travelers

this hotel is absolutely recommendable, you can rent a car a manage the trip yourslef. even if it is not close to playa del Carmen Beaches, it has access fo 100 pesos by taxi or a 15 min walking.
Another good thing is the nearby mall with supermarket, coffee shop and many other good things.
The Hotel is on the way to Tulum and Chichenitza. (much closer than staying at Cancun)

8/10

Excellent

07 Feb 2018

Carianne

Center of everything - Centro and Xacaret!

Great affordable hotel, about 5 mins from everything but far enough that you can have a good night's rest! Good family option, I noticed Xacaret buses picking up guests from the hotel!

Partner

6/10

Pleasant

01 Feb 2018

Verified traveler

You can find better...

The hotel looks very old... the toilet was not clean (fungus on the walls) and the door didn't work properly. Pretty expensive for what it offers. Not good location, not a great room and pretty noisy at night.

Partner