Name: Riu Playacar - All Inclusive
Address: Av Xaman-Ha, Mz 6 Bis, Lt.1, Condominio Playacar, Playa Del Carmen, 77710, MX

6/10

Pleasant

26 Jul 2026

Rafael

Air conditioning didn’t cool properly

8/10

Excellent

26 Jul 2026

Jose

Really good service. The air-conditioning needs to be updated , not fresh enough. Have more restaurants open, they had only one open midday.

10/10

Exceptional

25 Jul 2026

rosia e

We had a great room and the amenities were great. We had the best teio.

10/10

Exceptional

25 Jul 2026

Pedro Gilberto Lopez

The beach was full of algae

10/10

Exceptional

24 Jul 2026

Celine

The room was very clean. We're a family of 4,when we got our room, we were surprised they have added an extra bed in our room, which was very thoughtful of them and very helpful to us.
The staff is very friendly and helpful. No surprise in the fees Jo additional hidden fees.
The food was great, lots of options every day in the buffet. Variety of options, even some lactose free and gluten free options were available. Everything was labeled for allergen as dietary restrictions.
The daily entertainment shows in the evening were beautiful.
Definitely recommend RIU Playacar and definitely will stay there again.

10/10

Exceptional

23 Jul 2026

Tatiana

We would stay here again and again if we could! My husband and I travelled with our 2 year old and we loved every minute of it. The staff was so patient and friendly with our daughter. They had kid-friendly activities that included letting the kids go up on stage to dance and a birthday party for the hotel mascot. Every day we came to our room and found a new animal made from towels, which my daughter loved. Thank you Carla for being amazing with our daughter! My husband and I enjoyed the other activities like the World Cup watch parties and the live mariachi. The food and drink options were good, the massage was great, and the location was perfect.

10/10

Exceptional

23 Jul 2026

Jalynn

I had An Amazing solo trip. The staff were So welcoming and helpful. The amities and food were Amazing. When I walking into my suite, it smelt Sooooo Good! It was my 1st all inclusive and I will return. I can’t speak highly enough.

8/10

Excellent

21 Jul 2026

Juan

Just the humidity

Friends

10/10

Exceptional

21 Jul 2026

Tanice

I had an excellent time with my son and family. The place was clean and relaxing. The all white party was great. The food was great.

Family_with_children

10/10

Exceptional

20 Jul 2026

Laura

The hotel is great. The rooms are comfortable, great size, mini bar full equipped and included. Large bathroom and good balcony with looks to the pools and ocean. Every day the cleaning crew left a new and different animal made with hand towels. The staff is extremely helpful and friendly. The entertainment team is amazing. They manage all the activities, from yoga/stretching, acqua aerobics, bingo, water polo, water volleyball, night shows, etc. Every night there was a different show or entertainment activity. Food was great. A great buffet for breakfast and dinner. Several restaurant options for lunch and dinner. Property very well maintained and cleaned. Definitely a great hotel chain.

Family

10/10

Exceptional

20 Jul 2026

Rosangel

Staff was always in good mood and ready to assist you in any way. Good restaurants choices.

Family

10/10

Exceptional

16 Jul 2026

Maria

I’m

Friends

10/10

Exceptional

13 Jul 2026

Jorge

We loved our stay!

Family_with_children

6/10

Pleasant

13 Jul 2026

Alma

The room was cleaned but in one occasion we found that someone has eaten a snack in our balcony, there were crumbs and traces of fruit.
In another occasion, after cleaning the room, they took our bed pillows, we had to request replacements three times; they brought different type of pillows after six hours.
The pool areas are not properly maintained; during mid morning a person scrubbed the chairs in one of the pools using some chemicals. All the dirt just dripped in the water where people were swimming. A guy took some water samples from the kids pool for « analysis « came back after 20 minutes and dumped a bottle of bleach while kids were playing.

Family_with_children

10/10

Exceptional

12 Jul 2026

Bahaa

It was a great experience and wonderful service

Family_with_children

10/10

Exceptional

11 Jul 2026

Natasha

We are a family of 6 with kids ranging from 10-17. There is something for everyone at this resort! Plenty of activities and food options for everyone. It was also very safe and I felt comfortable letting my three older kids wander around the pool/beach area and do all the activities on their own or in pairs. The room staff did an amazing job cleaning and tidying our rooms daily. The pools were clean and the staff were very friendly and engaging. Heads up that the restaurants are mostly buffet style (which the kids especially enjoyed). There is a shopping area right across the street that has a lot of fun stuff and even a Starbucks if you want. Fifth avenue was a short drive and was fun on a Saturday night. Lots of sargassum right now, but the beach is wide enough that you can lounge without the smell. Highly recommend this resort. It was wonderful.

Family_with_children

10/10

Exceptional

11 Jul 2026

Vitaliy

Very good hotel for families

8/10

Excellent

11 Jul 2026

Christina Catherine Marie

Property was well maintained. There was always staff around cleaning, answering questions, or offering a drink etc.. The entertainment by the pool was great throughout the week and the bar staff were very attentive. Food was good at both lunch and dinner buffets. Only critique would be the general interiors and gym are a bit outdated and could use a bit of a refresh. This is my second stay at the Riu Playacar and I would recommend it.

Friends

8/10

Excellent

10 Jul 2026

Ma Angelica

The sargasso was pretty bad, the pools were very crowded and is the small resort and all pools are next to each other. We visited riu Yucatán and the entire family
Have fun for the day. The staff is very nice, the food was good and different restaurants for you to enjoy.

Family_with_children

8/10

Excellent

08 Jul 2026

Rafael

The bufet food was always the same.

Family_with_children

8/10

Excellent

08 Jul 2026

Carlos

Good location well maintain especially staff is great!!

Family

6/10

Pleasant

07 Jul 2026

Abraham

If it’s your first time, I highly recommend. I visit about every 6 months and always choose this hotel, never had an issue. Shops (Pharmacy, 7/11, Starbucks, etc) across the hotel, access to other RIU hotels (Yucatan & Tequila) and if you get tired of the all inclusive just take a taxi downtown about 10-15min. Super safe, just don’t act like a fool.

Over the years the entertainment has changed but that’s just a personal opinion.

Family_with_children

6/10

Pleasant

07 Jul 2026

Elsa

Overall the staff and hotel was great . Everyone was friendly and kind. Biggest downfall was that out of our party of 18 half of us got very sick. We had vomiting , diarrhea , fatigue . I am in sure if this was due to the food or a virus but it was the worst few weeks of recovery. We are almost 3 weeks out and still working on feeling better . I thought this review might help the hotel in case it was a food borne illness .

Family_with_children

6/10

Pleasant

06 Jul 2026

javier

Best part was coming to a nice clean room after a day of activities. Dolores was the best.

Family_with_children

10/10

Exceptional

04 Jul 2026

gretchen nicole

Staff was very helpful and friendly
Rooms are very clean. Go see Jorge at the swim up bar. He is excellent
The shows were ok.

Family_with_children

10/10

Exceptional

04 Jul 2026

Blanca J

Love it !

Family_with_children

10/10

Exceptional

03 Jul 2026

Rita

Staff very friendly and helpful, rooms very clean

Family_with_children

10/10

Exceptional

28 Jun 2026

Jessica

Awesome stay with our whole family. We will definitely stay there again soon!! :)

Family_with_children

6/10

Pleasant

28 Jun 2026

Jessica Ann

The restaurants have about the same food at each, hours are not realistic when doing excursions and traveling with kids. The pool has horrible hours as well. One thing I will say is the waitstaff and the cleaners are amazing. Front desk horrible!

Family_with_children

6/10

Pleasant

22 Jun 2026

Luis Alberto Riviera

Lo que más me gusto fue la buena atención del personal de los bares.

No me gustó el primer día en recepción me ubicaron en una habitación con mucho ruido lo cual había un equipo de otro hotel que hacía mucho ruido creo que era un chiller por lo que tuve que pedir un cambio de habitación

Family_with_children

10/10

Exceptional

20 Jun 2026

Renad

I tried to find something to complain about. The one thing was is that I booked a room with double beds and one of them ended up being a pullout couch. It worked out fine. Otherwise, the staff was very accommodating. The facilities were clean, and the restaurants were pretty good for all-inclusive. Would definitely come back for a family vacation.

Family_with_children

10/10

Exceptional

19 Jun 2026

Vladimir

Everything

Family_with_children

2/10

Poor

19 Jun 2026

igor

A loyal RIU guest's first real disappointment, and it's a big one
After years of staying at RIU hotels across many destinations, I always left wanting to come back. That loyalty is exactly why this is so hard to write.
We arrived at Riu Playacar to start our family vacation and were checked into a room with no running water at all — no water in the sink, and no water in the toilet, meaning no way to flush or wash hands after using the bathroom. For a family with kids, that's not a minor inconvenience; it's a basic sanitation failure at a hotel that calls itself 5-star.
The worst part isn't that a water outage happened — things break. It's that the hotel was already without water when we checked in, and they checked us in anyway, knowing the room was unusable, with no estimate for repair. We hauled up all our luggage, settled the family in, then sat for hours with no water and no answers, told only that it was \"something extraordinary.\"
To their credit, they relocated us to a sister property the same day. But that meant repacking everything we'd just unpacked and moving an entire family with all our bags, after losing our arrival day to a problem they knew about before we walked in. A simple heads-up and an offer to relocate at check-in would have turned a disaster into a minor inconvenience.
I genuinely wanted to keep coming back to RIU. After this, I won't. This is the end of a long run as a loyal guest — and that's a shame, because it was entirely avoidable.

Family_with_children

2/10

Poor

18 Jun 2026

Gennadiy

On the day before last I got severe food poisoning. Our family went to the steakhouse where I've ordered well done steak. Fortunately it was just me who had ordered the steak. After 10pm I had sharp abdominal pains. Spend the whole night at the restroom, no sleep. Pains were unbearable. Vomiting, nausea. In the morning we had to call the resort doctor. Doctor's visit was $225. I was diagnosed wtih acute gastroenteritis (food poisoning). Doctor brought the medicine with him and gave me two different ones for $195. He suggested if they to go to the local hospital if they won't help. Luckily the drugs did work and by evening I was able to leave the room and talk to the manager of the resort. He was kind enough to bring me plain cooked rice into my room for my dinner. Keep in mind that the whole time we were in the resort we drank only bottled water. The total medical expenses $420. The manager said he cannot reimburse any money and gave me the RIU Customer service email. I emailed to them the medial report with receipts and ask for some kind of compensation. A week later they answered saying sorry but no any compensation for anything (medical bill, lost health and time). They also said that here was no significant number of medical reports. I don't know what exact number of the doctor's reports they need, but apparently if one person got poisoned and called the doctor it's not enough. May be only the legal class action will work. So no customer protection exist with RIU.

Family

10/10

Exceptional

18 Jun 2026

Erik Yovany

Me encantó el trato y la amabilidad del personal, la limpieza y la calidad d los shows…!!!

Self

10/10

Exceptional

12 Jun 2026

Devin

I enjoyed this resort a lot. It was the perfect size… not too big, not too small. Was always able to find a pool/beach chair in the morning around 9am after breakfast. Was always able to find seating at any restaurant with no wait time. I was actually quite impressed with the food, especially the sushi at Jade. I enjoyed the entertainment, both day and evening. Staff was super friendly and bartenders were great… special shoutout to Jorge at the swim up bar.

Friends

10/10

Exceptional

11 Jun 2026

Josue A

Todo estuvo excelente gracias por el servicio y la comida además es un lugar muy seguro muy recomendable

Partner

10/10

Exceptional

10 Jun 2026

Mena

Ok

10/10

Exceptional

10 Jun 2026

yolanda

Muy limpio todo, muy rica la comida todos los empleados muy atentos. Recomiendo el hotel Mr encanto

Family_with_children

10/10

Exceptional

10 Jun 2026

Anabell

Food was amazing!! Overall amazing resort to stay at

Partner

6/10

Pleasant

07 Jun 2026

Angeleah

The hotel itself was amazing, but there are no elevators on this property. If you traveling with heavy luggage, it’s sucks walking up 3 flights of stairs, and I feel bad making the staff take up the luggage. This property is definitely a more relaxed resort, but it’s just a short walk to Riu Tequila for nightlife. There is also a market right across the street which is really convenient.

Friends

10/10

Exceptional

07 Jun 2026

Kimberly

We loved the resort and it was just what our family needed!!

Family

10/10

Exceptional

06 Jun 2026

Karel Garcia

It was a great experience for my kids and me. The resort is clean and beautiful. The beach was very nice and the staff works very hard to clear the seaweed daily. We enjoyed the fresh fruit and the variety of restaurants!

Family_with_children

10/10

Exceptional

01 Jun 2026

Lizbeth

Everything was amazing special thanks to Bryan at the reception! Really enjoy my time at this hotel I’ll will come back for sure

Partner

10/10

Exceptional

31 May 2026

EDUARD IGOREVICH

Amazing stay, the highlight of my experience was RIU Entertainment team. They are amazing! I have to say that the service at the breakfast and lunch times needs a little improvement - everyone is nice but there are not enough servers for the amount of guests.

Friends

10/10

Exceptional

30 May 2026

Tanya

Staff are amazing and the property is beautifully maintained

Partner

8/10

Excellent

25 May 2026

Zina

The staff was good and the maintenance was perfect!
But it was seaweed season(May) and was impossible to swim in the sea.
But the pool was OK

Family

10/10

Exceptional

17 May 2026

Idil Arayse and Riyan

Pleasant staff

Friends

10/10

Exceptional

16 May 2026

Jhony

Excellent

Family_with_children

10/10

Exceptional

14 May 2026

Pam

It was a great stay. We felt safe and everything was clean. The food and drinks were great.

Friends

10/10

Exceptional

07 May 2026

Nicholas Dean

A blast of a place with a fun and attentive staff. Food is above average (Asian more than legit) and the pool bar is all I need in my life!

Family_with_children

10/10

Exceptional

02 May 2026

Kasey K

Everything was great. We love this location close to shopping and activities.

Family_with_children

10/10

Exceptional

01 May 2026

Gregory

This was the second time we stayed at this resort. Food is excellent. Beach is beautiful.

Family

8/10

Excellent

01 May 2026

Latif

This is our second time at this location. Our room was cleaned daily, water and beverages in our room was re stocked. Food was fresh and delicious. The staff does a good job maintaining the seaweed that comes ashore during this time of year. The staff is very friendly and helpful. We will come again.

Partner

10/10

Exceptional

01 May 2026

Maksym Antonovich

5 stars for everything

Family_with_children

6/10

Pleasant

30 Apr 2026

svetlana

Very good

10/10

Exceptional

30 Apr 2026

Martin

I had a great experience, sweet and caring staff, great good and very fun.

Family_with_children

10/10

Exceptional

27 Apr 2026

Kristine

It was Excellent. Comfortable and clean.

Friends_and_family Friends

8/10

Excellent

23 Apr 2026

Eric

Great time!

8/10

Excellent

22 Apr 2026

THOMAS W

Everything was great except you might ask people are they late night or early bedtimers. Because the music from nightly entertainment was unbearable most nights until 11.pm
Or you need a wall built by building 2103 that is sound proof. One night I was literally going to lose my mind it was so loud.

Partner

10/10

Exceptional

22 Apr 2026

David Miguel

EXCELLENT!!!

Partner

6/10

Pleasant

22 Apr 2026

Nelya

Bunch of seaweed on the beach, instead of taking care of it daily, they allow it to pile up, can’t even take walks along the shoreline. Need to place umbrellas for shade on the beach, palm trees do not provide enough shade.

Friends

10/10

Exceptional

21 Apr 2026

Heorhi

Clean room, welcome staff, great food

Family_with_children

10/10

Exceptional

21 Apr 2026

Ricardo

We love Riuplayacar! Froy is the best bartender!

Partner

8/10

Excellent

20 Apr 2026

Brian

All you with the exception of palace you can use services and amenities! Air conditioner in room could have been more cold!

Self

8/10

Excellent

19 Apr 2026

Elizabeth Ann

The staff & service were phenomenal - all of them! The property overall is very nice. It was difficult to keep a comfortable temperature in our room and the towels were very thin. The pool towels seemed much newer. There are three great pools, but only TWO stalls in the women’s restroom down there. ALWAYS a long line!

Family_with_children

10/10

Exceptional

16 Apr 2026

Olena

We stayed at RIU Playacar and were very satisfied with our experience. The food was excellent — everything was delicious, with a great variety, and we especially appreciated the good selection of seafood.

We were given a nice room in building 7. It’s not brand new, but everything was clean and well-maintained. The room was spacious and comfortable, and the view from the room was beautiful.

Overall, we had a wonderful stay and left with only positive impressions.

Family_with_children

2/10

Poor

16 Apr 2026

Damir

Our family vacation was completely ruined by a severe medical emergency caused by the resort’s food. Out of our group of six, every single person fell violently ill.

The Illness:
What was meant to be a relaxing getaway turned into a \"family cluster\" of Acute Infectious Gastroenteritis. Our group suffered from high fevers (up to 101.1°F), relentless vomiting, and diarrhea. We were formally diagnosed by doctors and prescribed Azithromycin and Zofran just to manage the infection. We traced the source to shrimp at the main buffet (04/08) and chicken/fruit at the Asian restaurant (04/13).

The Red Flags (Hygiene & Safety):
While staying here, I noticed shocking lapses in regulatory transparency. The resort’s public boards display:

An Environmental Operating License that expired in March 2024.

A Sanitary Dictum dated from 2017.

It is no wonder our entire group became ill when the resort is operating with health and safety documentation that is nearly a decade out of date. The hygiene standards here are clearly not being monitored by the proper authorities.

Management Response:
Despite providing medical reports and pharmacy receipts from Farmacia Playacar, management (Riu/After Travel Care) is currently dragging their feet on a refund

The Bottom Line:
We spent the majority of our stay confined to our rooms in significant physical distress. DONT GO!

Family_with_children

10/10

Exceptional

16 Apr 2026

Todd

Excellant resort

Friends

10/10

Exceptional

12 Apr 2026

Joyce

The staff was great and the food was good. The restaurants don’t open in the evening as early as we would have liked. The hotel has no elevators so carrying your luggage up the stairs is not fun. There’s 3 floors so hopefully you’re not on the 3rd floor. Several activities throughout the day. The hotel was clean and very helpful if you needed anything.

8/10

Excellent

12 Apr 2026

Christy

.

10/10

Exceptional

12 Apr 2026

Raul

All the personal stuff was great

Partner

8/10

Excellent

10 Apr 2026

Johanna Carolina

Clean room was pretty good! Staff were awesome, very friendly. Buffet was delicious and full of options. Pool nice and clean. Something negative about the hotel was that it didn’t have elevators.

Family_with_children

10/10

Exceptional

02 Apr 2026

Amanda

Friendly staff and extremely accommodating. Great experience!

Family_with_children

10/10

Exceptional

02 Apr 2026

Marta

This hotel was very clean. Great food, great staff, beautiful beach. I will be returning next year !

Family_with_children

8/10

Excellent

28 Mar 2026

Danleigh Christa Noel

The Riu was a solid average, 3.5 stars. The cleanliness and room were excellent. Most of the staff were attentive and friendly but it was understaffed at times. The buffet was excellent, the quality of food in the al la cart restaurants was sub par, enjoyed that you didn't have to reserve them though. Beach and pool were great. Wish they had a sports bar onsite instead of having to travel to another property. Night time entertainment was mostly bad, music playing, DJ's etc would have been better. Check in and out were good.

Family_with_children

8/10

Excellent

28 Mar 2026

Penelope J

The breakfast bar had something for everyone in my family.

Family

10/10

Exceptional

27 Mar 2026

Isabel

staff was outstandingly kind and they even gave my daughter a birthday gift and room deco. Deeply grateful

Family

10/10

Exceptional

26 Mar 2026

Marta

Excellent food !!

Family_with_children

10/10

Exceptional

24 Mar 2026

Carsen

Excellent service and a hard working staff top to bottom. Great food, awesome beach front and pools for relaxing, and also plenty of activities available if you desire to stay busy. Very pleased and impressed with my stay and want to go back!

Partner

10/10

Exceptional

22 Mar 2026

Mark Anthony

Very clean rooms!!! Amazing place!!!

Partner

10/10

Exceptional

21 Mar 2026

Aleksandar

Everything was great.

8/10

Excellent

18 Mar 2026

Sixto

We were upgraded to the Riu Mexico Palace

10/10

Exceptional

16 Mar 2026

Robert

We enjoy having some shade from the tree's on the beach. We love the RUI brand and enjoy not having to make reservations for the specialty restaurants. Everyone from the front desk, bartenders, room attendants and the entertainers were willing to make our stay as great as they could. We definitely will be heading back.

Friends

10/10

Exceptional

14 Mar 2026

Artur

Clean room. Outdated gym. Cheap liquors.

Family_with_children

10/10

Exceptional

13 Mar 2026

Ann Susan

Loved the resort. The room was nice with a great shower, bed was comfortable. Extra hangers and even an umbrella were in the closet. The food was great and we tried all the restaurants as well as steak night. Pools were great, drinks and entertainment were great. The only issue I had was that there were no beach umbrellas to tent. I can’t sit at the beach wo shade so that was disappointing but we loved everything else!

6/10

Pleasant

13 Mar 2026

Ricardo

Our room and some other rooms was so close to the Theather and can hear the music extremely loud in the room until late. We reserved through Expedia, so we did not have all the benefits when reserved through another way. Bring tips for the pool bar!

10/10

Exceptional

13 Mar 2026

Irma

Property was clean, staff was attentive and the food and entertainment was excellent! Second year in a row staying at riu and will be back hopefully next year!

10/10

Exceptional

13 Mar 2026

Mary

.

Friends

10/10

Exceptional

12 Mar 2026

Ronald

6 of us stayed at Riu Playacar and we ALL loved the resort! Rooms were spotless. Pool was clean and perfect temps. The staff in every department was exceptional . This was our 5th time there and will def go back ! They have games everyday on the beach and pool. Food was very good in every restaurant and buffet. Night entertainment was very good too.

Family

10/10

Exceptional

11 Mar 2026

Lindsay

Loved our stay here! Had a great time at the pool, felt safe, staff was great, and the beach was beautiful, even with the sargassum. Will definitely be back!

Partner

8/10

Excellent

09 Mar 2026

Kyle

Facilities were very clean; staff were pleasant and responsive for the most part; not overly crowded.

Friends

10/10

Exceptional

09 Mar 2026

Robert

The resort size was easy for us.

Family

10/10

Exceptional

08 Mar 2026

Michaleine

The property is really nice. Lots of choices for dining and entertainment. The pool area and beach are really nice. We loved the beach and plenty of chairs.

4/10

Poor

07 Mar 2026

Patricia

I was disappointed that there was no room service. I’ve stayed at many all inclusive resorts and this is the first that does not have room service or anything available to eat after 10pm which was a real bummer. Customer service from all hotel staff was great! No complaints there.
The suites definitely need to be upgraded and remodeled, as they are pretty old. The bathroom has no privacy and it was a weird set up, no door no curtain or anything to change privately after a shower. The food is ok. Not bad but not good.
The phone from the room wasn’t working most of the time and when we could call the front for sometíng, most times they disnt answer which was frustrating. I may try another Riu but I wouldn’t stay at this property again.

Family

8/10

Excellent

05 Mar 2026

ALEXANDR

Great location, beautiful and spacious beach. A bit of seaweed by the water, but that didn’t bother us. Great staff. Room was close to the amphitheater, extremely loud. Be aware, you won’t sleep until 11pm. Good food, especially dinner at Jade. Great for all ages, no weird naked people. We felt safe at all times. It’s about 40 minute walk to all the tourist shopping.

Partner

10/10

Exceptional

05 Mar 2026

Rosa Maria Justo

Absolutely awesome. Shows, restaurants and pools are amazing. Hope to come back soon.

4/10

Poor

27 Feb 2026

Chris

Room smelled and very damp, almost moldy.

Family_with_children