Name: Sandos Playacar All Inclusive
Address: Paseo Xaman - Ha Manzana 1 Lote 1 Fraccionamiento., Playa Del Carmen, 77710, MX

Sandos Playacar All Inclusive

Riviera Maya / Playa del Carmen · Mexico

Paseo Xaman - Ha Manzana 1 Lote 1 Fraccionamiento.View location

100 reviews shown

10/10

Exceptional

01 Aug 2026

Kristi

It was a great experience with our family of 4. We did upgrade and join the vacation club too.

2/10

Poor

01 Aug 2026

Elizabeth

When they say check-in is at 3, it's at 3 — no early check-in. We had to wait three hours in the lobby after waiting in the check-in line for 35 mins because they said our room is not ready till 3 like the sign says and spent two hours in line to check out. They wouldn't give us the QR code for our transportation to enter the gate before checkout, even though we asked the night before. We only got it 25 minutes after checking out, and our transportation was already waiting, which cost us extra. They’re strict with meal times; when the clock hits, they stop serving. The alcohol is watered down, and they won't pour doubles. The food isn’t great either. The hotel has a shuttle to the pool and beach, but there’s no one helping you. You can wait in line and still not get on the shuttle because people cut in line or push others out of the way. We saw people start yelling and fighting over the shuttle, and the staff did nothing. Also don't loose your wrist band it's $100 each and towel cards $50 each

10/10

Exceptional

30 Jul 2026

yuvia

very family friendly, food was great, pool bartender Eddy, was very friendly and great with the drinks.

8/10

Excellent

30 Jul 2026

Dorota

Rooms could be cleaner. I don’t think they moped the floors daily(for sure not in the bathroom:toilet area). Swimming pools water was too warm, especially the adult pools with deeper water, somehow kid’s pool water was a bit cooler. One of the elevators was on and off, so, for us , family with toddler in stroller was kids of issue. Otherwise hotel was good, food was ok, cocktails were meh. We didn’t have a chance to try any food at the restaurant, you need a reservation for, just preferred to eat dinner outside hotel resort. Hotel is located in quiet, safe and gated community, so that was a big plus. Unfortunately the beaches face a massive, record-breaking influx of foul-smelling brown seaweed called sargassum, so you don’t even want to approach the beach because of that smell. Staff was nice and helpful, kids loved pools with slides. I really enjoyed the diverse plants and wildlife on the hotel grounds. We had a good time there.

10/10

Exceptional

30 Jul 2026

Stephanie

We are a family of 4. 2 under the age of 8. We came to celebrate my daughter’s birthday and our pre-anniversary. Our stay was amazing! My kids and husband did not want to leave the resort and stated it multiple times. All of the food was great, all of the à la carte restaurants were 10/10. We had great help from Fernanda that worked with Expedia guests and made our stay so much more wonderful. We can’t wait until we come back. The room was clean and fresh. It was cleaned daily. The beach is somewhat of a walk from family section but there is so much we got to see on all of our walks to and from the beach it was barely noticeable. The beach was not as clear as previous years but that’s Mother Nature for us. The water still felt so good, Playacar has always had a beautiful beach. I thank all of the wonderful staff at Sandos for making this family trip one to remember with great times!

10/10

Exceptional

29 Jul 2026

Jesus

Thanks for everything

10/10

Exceptional

29 Jul 2026

Dale

Place is amazing.
Family and Adult only also.
Keep in mind learn cash exchange.
Must need to know some Spanish.
These places are made of concrete. So you will smell musty,mold stuff.
Room ac, food and service is great.
They only have 2 whiskey lol.
Must drink other things.
All kinds of food whew.
Alot walking wear good foot wear.
They will drive you crazy to get you to meeting to invest or get a time share everyday. Which is very not to good. We just unplug phone and did not respond.

10/10

Exceptional

28 Jul 2026

Jose Angel

Pasamos dos gra des noches. Gracias

10/10

Exceptional

24 Jul 2026

Jannette

Family friendly hotel, lots of food options, and amazing staff.

Family_with_children

2/10

Poor

24 Jul 2026

Jorge

No recomiendo este hotel es el peor Que fui

10/10

Exceptional

23 Jul 2026

Kok Aun

The resort is on the beach, it's a short walk from the main pool and ocean snack bar. Food at at the buffet restaurants as well as other restaurants were great. I would rank the Steakhouse at the top follow by GourMex, French and Italian. Italian restaurant is the only one with no air conditioning, it's pretty hot and humid in summer. Staffs at the steakhouse especially Jordan and Issa were fantastic. They went extra mile with their service My wife and daughter are not steak person and I was surprised they love the steak here. My favorite steak were the Vacio and Picanha.
Restaurant reservation was easy, just use the Sandos Apps. I had the confirmation in minutes.

During the stay, I received courtesy call every day asking if I need anything from the hotel. And they responded to my request in less than 15 minutes.

The nice thing about this resort is very family friendly, didn't smell any smokes at all. The night entertainment were great and watching World Cup final with free flow of drinks and tacos made the whole trip worth it.

Every washroom we visited at every corner of the resort is super clean and pleasant. I even noticed the cleaner even clean every spot of the couch and seats. That level of attention to detail was unbelievable.

Overall, it's been a great experience staying at this resort. Kudos to the staffs that made this resort a great place to stay. 5 of of 5 star!

10/10

Exceptional

22 Jul 2026

Jose

Gracias Eyter
Julio de 2026
Gran servicio por parte de Eyter y su gran equipo de colaboradores (Argel, Juan, etc.)

Siempre estuvo atento de manera profesional, proactiva y genuinamente para que nuestra experiencia fuera maravillosa y así lo fue.

Gracias, gracias, gracias

6/10

Pleasant

21 Jul 2026

Tina

Decent stay overall. Pretty chill place. Bed was fine. Disappointed with à la carte restaurant reservations. Was told none available and felt I got the run around. Can’t reserve prior to arrival. Then no spots available, but oddly enough if I buy a bottle of wine or other things, there may be spots available! Next day I was told since I bought through Expedia, there was something to do with that on dinner. Shouldn't matter where I paid, either there’s spots available or not. So got stuck with the buffet half the trip.

Family

4/10

Poor

19 Jul 2026

Maribel

When we got to Sandos, we were tired after a 9 hour flight. We waited more than 35 minutes to be helped for check in. We were being by passed by other clients until I asked the receptionist why was she attending others before us if we were in line. She then told me she would be with me. After a while, she did it again, so I told my son to walk over to the next available receptionist before someone else, who was not in line, take over our spot. That's when my son got yelled at by a receptionist named \"Ramses\", he yelled at my son saying he was rude, when in actual it was Ramses being rude. It was horrible. Also, we were not able to eat at most of their all inclusive restaurants because we were not \"elite\" members. Also some pools and beach areas are also considered \"elite\" members only. The front desk needs more support and insure that they help check in customers in one section only and check out customers in another section.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Mark

This was my family's second time staying at this resort, both times for one week. We enjoyed it so much the first time that our family wanted to stay here again. However, this will be our last. The experience was a good bit different. Multiple restaurants had changed with quality down, the main pool by the beach was sand filled and for half of the week cloudy green, and the beach was unusable due to the mass amounts of seaweed that they did not seem in a rush to clean up as we only saw one small crew working at it with no dent being made as you had to walk through 10+ feet of 1 foot deep seaweed to get to the water, which was then still all seaweed for 20+ feet out.

The biggest change this time was the service. Our room had three different issues (phone, safe, sliding door), which took three days to fix and three different maintenance people. Bamboo Island (biggest pool) is where we spent a ton of time both times, and the bartenders this time around were not friendly, to say the least. A night and day experience from our stay two years ago. The pool bar looked like there had not been any maintenance done since we were there last time, and tiles were coming off all over the place. Lastly, they had two trams with three carts attached each last time, but only one this time, making getting around the resort a nightmare with wait times.

Overall, a decent stay, fun shows at night, and good service in the restaurants, but it has gone downhill enough to not be considered again.

4/10

Poor

16 Jul 2026

Paige

The good: Room was decent and air conditioning worked well. Most staff were kind. Gym was okay. The burrito buffet was nice and open late. Shows were generally pretty good at night.

The bad: Not quite as advertised, such as mini put, teen club and overall experience. Beach was horrible and they seemed to give up cleaning the seaweed.

Food was not very good and several family members fell ill immediate after eating on a couple occasions. Resort prioritized their premium guests and seems to not really care too much about their average guests.

Smoking area right below our balcony and in the kids area were not well placed and made enjoying the patio difficult.

Service at restaurants and bars was very hit and miss. Often couldn’t get drinks made due to not having correct drinks/mixes stocked and bartenders were often rude. Some dinners I couldn’t even get a water refill until I was almost done my meal.

At check in they were already pushing to upsell on their packages and we were asked 3 more times by different staff to take us on the “tour” to sell us this in the first 24 hours.

The outside main sports bar was not well maintained and at one point a worker grabbed all the pool balls off our table saying we were done playing cause her shift was over (at 10:30pm). The inside sports bar which was formerly the teen club (that is still advertised as such) looked unfinished and desolate.

No room service at all (recently removed).
Room had almost no storage for clothes.

Family_with_children

10/10

Exceptional

15 Jul 2026

Michael

My family and I had the best time! All of the resort staff are friendly and helpful. The sargassum made the beach unpleasant, but that’s not the hotel’s fault. My kids loved the family pool and the nightly shows.

Family_with_children

2/10

Poor

14 Jul 2026

janisse

The food was awfully and I could not get a reservation to any of the restaurants they said all full and I found out they were half empty apparently unless your elite your restricted to a lot of areas they want you to pay for the membership . So unhappy with this trip

Family_with_children

8/10

Excellent

13 Jul 2026

Jasmine

Needs a little coordination when it comes to checking in. No one was in line just everyone bunched up in front of the check in desk.

Family_with_children

6/10

Pleasant

12 Jul 2026

Devin

Room was clean but dated. The online app required to make reservations for dinner is difficult to use and dodgy in its ability to work. Is an extremely disappointing situation not being able to book dinners and finding that availability for dinners was most of the time full. A couple of nights we were unable to book dinners at the à la carte restaurants which are highly advertised and some were even closed. Will not stay here again, even though this was our second stay here.

Family

10/10

Exceptional

11 Jul 2026

Alex

The rooms were clean everyday, and the staff was great.

Family_with_children

6/10

Pleasant

11 Jul 2026

Clint

All but the front desk staff were excellent. The room was nice but so far from everything. When I asked to upgrade to another room closer to restaurants and beach and they told me it would be $2200 more on top of the 4k I had already spent. We didn't get to see or access half of the resort because you had to be platinum so that was a bummer. We could only get into 2 restaurants because they said there was no availability even though both restaurants we ate at were not even 50% full. We had to take a shuttle to get to even the buffet and they only ran 1 shuttle at a time so we had to wait 15-25 minutes everytine we wanted to eat or go to another pool/beach. This was very cumbersome and wasted a lot of time of our trip. Good things....food was good, waiters and servers were great, room was clean. Bad things....front desk staff were unhelpful, resort was super spread out and we're were in front not by any restaurants or the beach, had to take shuttles everywhere, pools were not clean and one was even green, ocean had sargassum everywhere and couldn't get in it, didn't get to see half the resort because we were not platinum, long wait times for shuttles, could only eat at 2 of the 8 restaurants. Been to Playa del Carmen numerous times and have stayed at nicer resorts. For the money this was not a good value. Unfortunately, my famiky and I will not stay here again

Family_with_children

2/10

Poor

11 Jul 2026

Mitzi

We had the worst experience. A wall frame fell on my face while I was sleeping, there was a HUGE spider in our clothes and our baby had bug bites all over his body.

We told staff and just said “but are you guys okay”?

Family_with_children

8/10

Excellent

10 Jul 2026

Cayetano

Had great food. Clean pools and great environment overall.

Family_with_children

4/10

Poor

10 Jul 2026

Pascual

Tha AC kept leaking we reported it thru out out stay it didn't get fixed. We were only able to make 1 reservation for 1 restaurant.we try renting the bikes and we had to wear tennis shoes which was not listed on the app were you get the information.

Family_with_children

10/10

Exceptional

10 Jul 2026

Veronica Alexandra

Las mejores vacaciones

Family_with_children

4/10

Poor

09 Jul 2026

Ana Karina Regalado

DO NOT WASTE YOUR MONEY COMING TO THIS RESORT. Choose any of the RIU properties in Playacar and you'll be better off.
I guess I'll start with the few good things about this resort.
The family rooms are very spacious and clean.
The location is very good as it is beachfront and within walking distance to shops and a short taxi ride to Quinta Avenida.
It has multiple pools including slides for the children.
There's an app to make reservations for restaurants.
Now for the bad:
The check-in process is super slow, there were only 2 employees doing check ins and would take at least 10-15 minutes with each group.
The whole resort feels very dated and navigating throughout is complicated. While there's several restaurants listed in the app, it is nearly impossible to make reservations for them (and several were closed).
The food in the buffet restaurant is terrible both for lunch and dinner. The desserts were the only decent food there. The breakfast food was ok but nothing extraordinary. The few \"stations\" they had for omelettes or pasta or ceviche were slow and mediocre food at best. We managed to get a reservation at the El Gaucho and the steaks were average. The restaurant itself is very dated. The food sucks basically.
While there are several pools, the water is hot and not enjoyable unless you're just there to get drunk.
For the pool bars there's usually only one bartender and very limited options. At some point they ran out of ice and didn't bother restocking.

Family_with_children

4/10

Poor

08 Jul 2026

Elizabeth

Many areas like bars and restaurants are closed. Rooms are a bit dated. Beach is very far from family section. Only one buffet is open. Couldn’t get any reservations for the a la cart restaurants. Lobby staff wasn’t the best.

Friends

8/10

Excellent

06 Jul 2026

Arturo

👍

Family_with_children

8/10

Excellent

06 Jul 2026

SHERROD

room was always clean and tidy. very well kept. family friendly

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Steve

I'm

4/10

Poor

04 Jul 2026

Carol Elizabeth

The resort itself is quite beautiful but is let down by numerous things. While we were staying in June into July many facilities we’re closed or not available. The lobby bar was closed so there was nowhere to go for a drink before dinner in air conditioning. The pool bars only served drinks from the poolside in the family riviera section. You couldn’t get a drink from the ‘dry side’ of the bar and just sit poolside with it. You had to go to the swim up in the pool. Not great if you have small children with you. Now the drinks…. Absolutely awful! The nastiest, cheapest mixes for the cocktails with low shelf liquor all served in recycled plastic cups. No straws for frozen drinks, which spoils the experience of a poolside cocktail. If you want wine, be prepared for it to be served tepid in the same style hideous plastic beaker. I tried a ‘champagne’ (cheap cava) and it was served in a plastic beaker with ice, as the bottles weren’t cold. It tasted disgusting!
The ‘entertainment’ at the pool was basic and the constant loud music at the ‘family’ pool was often full of explicit language. Really inappropriate! I’m assuming they don’t know what the lyrics mean but most rap isn’t really suitable for a family situation.
We visited the kids club one morning for the ‘family hour’ with our nearly 2 yr old and our 4 year old. The place was filthy with grime on the toys and rat/mice droppings on the tables and floor. Disgusting! I can’t believe anyone leaves their children there.

Family_with_children

4/10

Poor

04 Jul 2026

Neimy Barbara

The walking distances are a major inconvenience. It’s about a 5-minute walk each way to breakfast, lunch, and dinner, and around 10 minutes to the beach. The transportation only runs every 15 minutes, and the shuttles are almost always full, so relying on them isn’t very practical.
It’s also nearly impossible to get reservations at the restaurants. However, there are people walking around selling bottles of liquor who will suddenly “find” you a table if you buy from them. So clearly, tables are available—they just seem more interested in getting extra money from guests.
There also aren’t many places to hang out. The pool bars have very limited drink options, yet there are constantly vendors selling premium tequilas and rums. Once again, it feels like they’re more focused on getting you to spend more money than on providing a good all-inclusive experience.

La Chayita was excellent and one of the highlights of our stay. Being open until 2:00 a.m. was very convenient.
Unfortunately, our room was not cleaned on the first day of our stay. We requested towels at 7:00 p.m., but only two were delivered even though there were four people staying in our room.
As for Expedia, we spent 25 minutes on the phone requesting to cancel one of our rooms while keeping the same number of guests. I received an email confirming that the room had been canceled, but when we arrived, we were still charged for two people in that room. At no point was I informed that this would happen. We even checked

Family_with_children

10/10

Exceptional

02 Jul 2026

SHAWN

Very family friendly resort with couples only options as well

Friends

6/10

Pleasant

02 Jul 2026

Keith Alan

The property was out dated. It could use an update. It is a kid /family friendly property. The staff was friendly. At other resorts that I have stayed the pool area was cleaner and more maintained.

Family_with_children

10/10

Exceptional

29 Jun 2026

Jaime

Everyone and everything

4/10

Poor

29 Jun 2026

Candice

I absolutely wound not return to this resort. I did not feel the pools were clean which was pretty important since you couldn't really use the beach. Speaking of the beach, they did do a decent job trying to keep it clean, but the walk from the chairs to the water is insane. They close all pool and beach bars down at 6pm. They will not serve you no matter what past 6pm even if you had been waiting in line.

I will say the food was pretty good. I recommend the Italian 1st, Asian 2nd and Steak House last. The buffet was a great option as well. Problem with the restaurants, you cannot make a reservation until you have a room number and then they tell you nothing is available. We were only able to snag one reservation for 5 days. The only reason we got into the others was because we made very good friends with the restaurant manager 1st thing. He saved us many occasions. Very thankful for him.

Our rooms were decent, but they did put me and my son in a king and would not change us after we upgraded because we didn't want the 15min walk to breakfast every morning. We had two roaches in our room which Ive never experienced at a resort. Everything did work properly and the house cleaning were amazing.

Entertainment was always great and the little night club did not disappoint.

Family_with_children

10/10

Exceptional

28 Jun 2026

Jason William

Great staff great beach great food. Daniel at the meeting point Is always great. Same for Carlos puc, Rodrigo, and the other Carlos!

Partner

6/10

Pleasant

28 Jun 2026

Amber

The staff were super friendly! That was really the only great thing I can say about the place. They didn’t allow us to make reservations for the restaurants until you have your room number and by the time we got it they didn’t have many reservations left. I had to switch rooms because the air didn’t work and it took a day for them to move me. They didn’t have room service but advertised they did. And they have a tier system on brackets which allowed you in different spots which wasn’t really great either. There were many other things but I wouldn’t recommend staying here especially during off season.

Family

2/10

Poor

28 Jun 2026

Wikenson

The property overall is really nice but it was like a bait and switch for me.

The property is full of raccoons roaming around.
The rooms I booked weren't what I got.
I booked two connecting rooms with a balcony, I was given disjointed rooms facing a brick wall with barb wire.
The beach was unusable due to vast amounts of sargassum.

There other parts of the resort that are very nice with lots of greenery.
Most of the staffs were very helpful.

What you think you booked isn't what you will get when you arrive.

Family_with_children

6/10

Pleasant

27 Jun 2026

Tony

Location is amazing, 8 dollar taxi ride will take you to downtown Playa de Carmen. Staff is amazing.

However, did not really care for the long shuttle wait time.

The safe in the room did not work and the app to communicate with the front desk is pointless.

Room service is no longer available or an option. The kids arcade room has turned into a bar. The cupcake shop no-longer has sandwiches. The elevators also were down for a majority of the trip.

The Sargasso was bad 4 of the 6 days that we were there. ( not hotel’s fault). There was staff trying to clean up the Sargasso every morning.

In short, we were spoiled with the Sandos in the pass and noticed the budget cuts this visit.
(Kids arcade room, room service, working elevators and trolley)

Family_with_children

10/10

Exceptional

26 Jun 2026

John

After a couple nights in a room with sub par air conditioning, the amazing team here not only moved us to a room with ice cold AC but also upgraded us at no charge to a suite! We are so grateful. We ate at the Italian restaurant, the French restaurant, the buffet, and our favorite is Chayita, the 24 hour taco/burrito restaurant. While the sea bass at the French restaurant was perhaps the best thing I’ve ever eaten in my life, the steaks my wife and son ordered were overcooked and under seasoned. The Italian restaurant was ok, we had a great experience because of their amazing wine steward who recommended a wonderful Pinot and dressed our table up for us.
However, the most consistently delicious food was at Chayita, where Francisco runs an amazing team of professionals who try to attend to your every need while providing the most delicious tacos, tortas, and burritos I’ve ever had. In fact we had reservations at the steak house and canceled them to come have dinner at Chayta.
We look forward to returning again and enjoying the warmth and hospitality of the Mexican people and their amazing resort.

Family

6/10

Pleasant

24 Jun 2026

Evette

The property is beautiful and the bunks were a hit with my kids but there is no room service, the food is so far from the family hotel rooms and requires a tram ride to get there. The tram stops are so crowded that you need to wait two times before you can get on. They don’t let you take food out of the buffet to eat in your room or by the pool so my toddler, who usually eats while she plays, did not like that she couldn’t take her fruit with her to the pool. Because the tram situation was so annoying, we would almost miss breakfast, which ends at 10:30am. The exclusivity of their elite areas absolutely sucked and the reservations for the restaurants were ridiculous. The restaurants looked empty but there were no reservations available. The entertainment team was great but because there were no microphones or megaphones, we would miss the activity by the pool. The night entertainment was great and the waitresses were nice. I wish their Mexican fast casual restaurant was a true Mexican restaurant but instead it’s like chipotle. Went to Mexico to have American food, sad. Will not return.

Family_with_children

10/10

Exceptional

24 Jun 2026

James

I love this resort. Ive been there several times now and always look forward to returning. The staff are very helpful and friendly. The property is enormous and it must be a tremendous undertaking to keep up with the landscaping and maintenance, but it is always clean and the well maintained. The buildings appear to be showing some age but they are undergoing renovations.

The beach is absolutely stunning. Time on the beach alone is worth the trip.

My only \"complaint\" if it can be said to be one, is the food at the a la carte restaurants is me. Service is good, but each time I find I would have preferred to go to the buffet.

I cannot wait to return.

Partner

6/10

Pleasant

22 Jun 2026

Phoua

This was our first time there and was not greeted by anyone. Staff was not smiling or asking if we need anything. Nobody talks to you when you are in the lobby even though there was staff everywhere. The family resort area, the pool closes too early. The children's pool closes at 6 PM when it's still nice and bright and hot and also the adult pool closes at 8 PM. When you're on vacation, all you want to do is swim so that's kind of ridiculous that they close the pool down so early when it's still daytime. The beach and all the restaurants were so far that you have to take a shuttle to get to each destination including breakfast, lunch and dinner and anywhere you want to go. There was nothing to do at the resort other than music at night. Once the pool closes down then all you gotta do is go back to your room and sit and do nothing. Also, we went there as a family and we all got split into three different rooms in three different sections so we couldn't even be together next to each other.
The good things were the room was cleaned very well when we came back to our room and restocked with drinks and towels. Our room was right by the pool so very convenient for us to get to the pool and come back. The waiters and waitresses at the restaurant was a lot nicer and smiling than in the lobby staff. The beach was OK but so much seaweed and smell bad we didn't want to be there.
I would give it a 4 out of 10 and also I probably would not go back to that resort.

Family_with_children

6/10

Pleasant

22 Jun 2026

Melissa

The property was average.

Family_with_children

8/10

Excellent

22 Jun 2026

Billy

Sandos is not a bad resort. Just has some really weird things that need to be worked out. First off the resort is huge and the shuttle around the resort is not the greatest.. second you can’t ever make reservations at any of the restaurants because they’re always all taken, but if you show up at the restaurant, there’s plenty of tables. People are making the reservations and not showing up well there’s no way to know that. Food was ok nothing special. Entertainment staff was good

10/10

Exceptional

19 Jun 2026

Oscar Daniel

Nice hotel but 1 hour away from airport, something to think anout

Family_with_children

10/10

Exceptional

19 Jun 2026

Audrie Cheyenne

A nice week of relaxing! Beautiful resort. A large property! Be prepared to walk!

Family_with_children

6/10

Pleasant

18 Jun 2026

Richard

I'll start with the good. It's in a great location, has plenty of food options and serves good drinks. Coffee shop was great to have, so was the \"Chipotle Like\" restaurant. I wasn't a fan of the service, the RE only options and the specialty restaurants. The beachside buffet was terrible (but only had it once on the first day) and the French restaurant was poor as well. The Mexican restaurant was good. I didn't get a chance to try the others because the booking process was so poor (very little availability or no availability). It is a very large resort, so you have to walk a lot! I didn't mind that, but for some people it will be a deterrent (I logged over 15,000 steps each day and that was not from exercising). Overall it's not a bad option, I just think there are better ones in this area.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Marnie

This was our second stay at Sandos, probably our last unless things improve some. The employees are amazing first off. They work so hard and everyone always has a great attitude.
The property itself is really getting run down and needs some work. Several of the restaurants were closed probably because the resort was almost empty. And I normally don’t ever use the room service but it was supposed to be included and one day I had a really nasty stomach and would have liked to use it.
Of course the seaweed was awful which is no fault of the hotel they worked tirelessly trying to keep it clean but it was just impossible with the amount they came in daily.
I also know there were a few people at the adult pool who were pretty irritated at the activities staff on a day or two. It seemed like there were locals who may have been friends of the staff who had come to the adult pool area and during the activities for those days the staff really was only paying attention to their friends and leaving others out. To the point that a few of the vacationers were actually yelling “are you going to include us” or “let us play” etc. hopefully mgmt can get that handled.

Family

10/10

Exceptional

13 Jun 2026

Jordan Michael

Our first all inclusive resort we have ever been to. It was amazing! Food was delicious. The pool and bar were exceptional. The staff were helpful and were always attentive.

Family_with_children

8/10

Excellent

13 Jun 2026

Vickie

Beautiful beach and resort. Everyone was super polite and helpful. Resort is huge and definitely not enough trolleys. From the family rooms to the beach is a long walk also a long walk to the buffet. Teen club is a joke literally nothing in there, the pictures made it look really nice and big but it's super small. Glad we went once but we will not be going back. Too many other resorts fit us so much better

Family_with_children

6/10

Pleasant

12 Jun 2026

Danny Eric

Good food

Family_with_children

2/10

Poor

11 Jun 2026

Marisol E

I was able to use room service the first night, but then was told that they are no longer offering it. Also, too many bugs. I had bites all over me, very unpleasant. They badgered me to try and get an elite membership, that took away from my experience!

Friends

8/10

Excellent

11 Jun 2026

Jenina Lynn

Could use different shows, its been the same ones for years

4/10

Poor

08 Jun 2026

Maja

If you want to vacation on a budget, this is the place. However, despite this place being semi-affordable, I do think it was still overpriced for what you get. The best part of the property was the vegetation. The resort is massive and for every meal you will need to take a shuttle which comes in 15 minute intervals. Not very senior citizen or stroller friendly, since there is a lot of getting on and getting off. The staff is pretty friendly but if you want something done you need to demand it. My app wasn’t working to make a dinner reservation and they were telling me to walk to guest services instead of trying to fix the app. After persisting for help, they said the manager could fix it and he ended up doing so in one second and they looked annoyed. The first impression of the property was horrendous due to Karina, a lady working in the lobby having a big attitude and making me feel unwelcome. I cannot believe she is allowed to treat customers like this, she needs to be fired. All I asked her was if there were any other places to get coffee given the bar at the lobby was closed. She redirected me to the bar at the lobby and I told her it was closed due to the machine being broken to which she rolled her eyes and said “Oh my god calm down.” and “WOW you need to RELAX!” after interacting with her the door to my room suddenly stopped working. Watch out for her. Buffet was good and French, Indian and Mexican. Italian was not good at all. Only ok coffee is lobby made by Jesus.

Family_with_children

10/10

Exceptional

06 Jun 2026

Raymond

Our first all inclusive vacation was amazing! No complaints whatsoever, all the staff were very helpful, spoke to us in either Spanish or English, the entire resort smelled good and clean. Good was amazingly good as well!

Family_with_children

6/10

Pleasant

29 May 2026

Alejandro

The Resort is okay. I feel that if you’re not a member of this resort you will be excluded from most of the areas, activities and restaurants. Other than that the staff is nice and food is good. If you manage to make a reservation on a restaurant I highly recommend you the French

Family_with_children

10/10

Exceptional

29 May 2026

Jeremy

Perfect place

Family_with_children

6/10

Pleasant

26 May 2026

Cindy

Room service menu was limited and often out of items. Nice place but not so many amenities.

Family_with_children

6/10

Pleasant

22 May 2026

Michael

Beautiful hotel, but don’t expect pool side service. If you are use to any other destinations in Mexico like Cabo or Mazatlán, you will have to go to bar to get your drinks and go eat inside the restaurants. The breakfast buffet was great but the dinner situation sucked. Even if you tried to make a reservation they would tell you they were full but if you bought a bottle of wine some how you could get in and once in they places were literally 25% full and staff members standing around. What is the point of all inclusive if you have to pay extra for just basic stuff like dinner. I get they want you to get a time share but I paid more not having a time share! Probably would not return. Our room was very nice though, but the dinner situation and no pool side service really sucked!

Family_with_children

10/10

Exceptional

20 May 2026

Yevgeniya

We traveled during the month of May as a family of 5 people ( 2 adults and 3 kids age 15, 12, and 9)

Let me start by saying the food variety is amazing, ocean is beautiful and staff is super friendly.

Ladies on the beach( Claudia and Monse) tend to provide nice entertainment.

I highly recommend this resort.

Family_with_children

10/10

Exceptional

19 May 2026

Kayla

The pools were perfect for all ages! The staff was very friendly and extremely accommodating. Would travel here again!

Family_with_children

10/10

Exceptional

15 May 2026

Nataliya Mikhaylovna

Family-friendly

Family

8/10

Excellent

12 May 2026

Matthew

Nice place to stay with kids.

Family_with_children

8/10

Excellent

11 May 2026

Kathleen

Nice stay, they upgraded our room after the first night since our thermostat didn’t work properly and we got an ocean view. Staff was good, food was better than some other resorts we’ve been to. Beach was nice but learning we prefer ones we can snorkel from. Pools nice, some activities. Overall good value!

Family

6/10

Pleasant

11 May 2026

Ashley

Solid 3 star resort!
Most of the staff were very helpful and friendly.
Our guest services representatives went above and beyond. I lost some jewlery in the spa and they were able to retrieve it!

The spa was a great experience!
Wild life was fun!
Had all the amenities we needed to stay entertained.

It is a large resort, required a lot of walking if you did not want to wait for the shuttle. Elevators in our building were not operational.

Food was good (not great) throughout the resort. We liked Asana the best for al la carte.

Family_with_children

8/10

Excellent

06 May 2026

Margarita

Outdated room

Friends_and_family Family

10/10

Exceptional

05 May 2026

Susana Leticia

Tuvimos una excelente atención del equipo de Expedia Melisa, Zyanya, Majo y Mar que nos apoyaron en todo momento. Lo único fue que encontramos zargazo en la playa y aunque el staff se preocupaba por limpiar, la verdad si no era tan cómodo estar por allí. Lindo hotel e instalaciones los niños la disfrutaron mucho

Family_with_children

2/10

Poor

05 May 2026

James

arrived at the hotel, firstly it looks out dated, the elevator to our level was not working and then our wrist bands to enter the room didn't work. Once we got a new room sorted, the furniture and pull out sofa was dirty and had stains, the shower water pressure doesn't work properly... and worst yet... bed bugs!!! my son got hit hard the most, the hotel doctor confirmed that the rash all over his body was caused by them...

the food it terrible, and the waiting time for the resort transit to get from one area of the resort to the other side is frustrating, I wouldnt waste my time and money on this place. never again..

Family_with_children

8/10

Excellent

04 May 2026

Ginelyn

Over all our stay is good the food are great staff are very friendly and helpful. rooms are always clean. The only. thing I don’t like it’s too far to the beach and most of all the restaurants are fully booked so we have no choice but to always eat at the buffet.. ocean is nice but too many seeweed so it’s hard to play at the sea.

Friends_and_family Family

6/10

Pleasant

02 May 2026

Ginalyn

The hotel was beautiful however the main lobby was very hot. The suite we stayed was clean but as we arrive the toilet was broken I have to ask them to fix it twice the sliding door is also hard to open they had to fix it during my stay. My suite was not cleaned everyday unless I put the sign to clean it and I’m not sure If there was a bed bugs in the bed my son was has three bites and got swollen. The food was great and the stuff will friendly but some stuff in the buffet and the pool bar are not welcoming and hard to approach. The massage spa was the best stuff was very friendly and the massage was very good. Over all I will rate my stay 7/10.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Fernando

Quiero agradecer sinceramente a todo el equipo de Experiencia del Huésped de Sandos Playacar por hacer de nuestra estancia algo verdaderamente especial. Desde el primer momento nos hicieron sentir como en casa, siempre atentos, amables y con una actitud increíble.

Un reconocimiento muy especial para Melisa, Zyanya, Majo y Mar, quienes estuvieron pendientes de cada detalle y siempre con una sonrisa. Su dedicación y calidez marcaron la diferencia en nuestras vacaciones.

También queremos destacar a Carlos, en el bar de la piscina de adultos, quien nos atendió de maravilla, siempre amable, rápido y con excelentes bebidas que hicieron nuestros días aún más agradables.

Sin duda, gracias a todos ustedes nos llevamos recuerdos inolvidables y momentos maravillosos. Recomiendo totalmente este lugar y, por supuesto, esperamos regresar muy pronto.

¡Muchísimas gracias por todo!

Atentamente,
Fernando

Partner

6/10

Pleasant

29 Apr 2026

Christopher M

The Expedia Guest Team, Lyanya, Melisa, Maria and Mar were so helpful. The app wasn't working for us so we asked them to make dinner reservations at the on site restaurants. Thank you, ladies. Eat at the restaurants and avoid the buffet!
The resort itself is dated but comfortable. Walking around and learning where everything is easy. Our room was near the ocean, pools, buffet, sports bar and tram, everything needed was accessible. Beach bar closes at 6pm. Don't understand the negative reviews about having to walk as things are a little spaced out. Unless there is a medical reason or age, just take a leisurely walk and burn some calories. STAFF: check in/out, bellboys, maids & drivers were friendly and ready to help. The only real negative was the shower: no hot water and low water pressure. We adjusted and took quick, lukewarm showers. We let staff know but it didn't bother us.
INCEDENTALS: bring small bills, $1's ,$5's, 10's for tipping as it's is customary. Use the resort transport company Seek and Go for airport transfers. Just email the resort a few days ahead with air info and they arrange it for you. The reps wear green polo shirts and speak English. Don't use airport taxis. A half mile walk from the resort there is a group of shops/pharmacy for snacks, water, medicine, souvenirs and currency exchange. If needed get a taxi to/from Walmart, the drivers will wait for you. Pina Coladas & Margaritas on the beach? Yes please!! It's a slow pace, laid back vibe so enjoy it.

Partner

6/10

Pleasant

28 Apr 2026

julian

The property was a bit below average. Nice landscape. Clean room and public areas. However all the amenities inside room or outside are outdated. Staff are not consistent. Some are nice anh helpful. Some are not. Nightly entertainment programs were okay nothing special. Beach area is the only thing that stood out. Easy access, breezy and nice ocean view. Foods are below average. We tried all the restaurants that require reservations. French restaurant was nicely decorated but service was very slow. Foods are average. Italian restaurant got a 3 star out of 5 since some dishes were good (however no AC). El Gaucho got high mark with above average food quality. We ate breakfast there everyday and it was quite good. The Cupcake cafe drinks and pastries were substandard. We tried different pastries and they were all bland. no flavor at all even as simple as croissants. The property lacks of daily activities for young folks. For the prices paid we think it was just okay. We probably will stay somewhere next time. However one thing specifically stood out during our stay. They have a service called Guest Experience where some team members were dedicated to check on guests to assist whatever needed. Our lady (Mayar?) helped us with diner reservations and luggage transfer on check out. They were wonderful and friendly. They made our stay much more comfortable and were willing to change rooms when their elevators broke down for several days

Family_with_children

8/10

Excellent

28 Apr 2026

Dana

Our stay at Sandos had some major inconsistencies that are worth noting, especially for anyone planning a group trip or wedding.
First, a big issue that should have been clearly communicated upfront: only the family/kids side has elevator access. The adult side does not, which created unnecessary inconvenience for several people in our group. That kind of detail matters when you’re coordinating travel for multiple guests.
The adult section overall felt outdated, and the WiFi was honestly terrible. For a resort, especially one hosting events like weddings, that’s not a small thing. One of the rooms in our wedding party actually flooded during the stay, which added stress to what should have been a smooth experience.
There were also some concerning oversights with event planning. The bridal suite included pork despite the bride clearly requesting no pork months in advance. That’s a pretty significant miss. On a slightly positive note, only one person in our group got sick, which is actually an improvement compared to reviews from a couple of months ago—but still not ideal.
Room service was essentially nonexistent. If that’s something you rely on or expect, you’ll be disappointed.
That said, I do want to give credit where it’s due. Most of the staff we interacted with were pleasant and helpful. Ester truly stood out she went above and beyond to accommodate us and made a noticeable difference in our experience. Also, the massage I had with Roz was genuinely pleasant

Friends_and_family Friends

8/10

Excellent

28 Apr 2026

LEHA

Clean room, filtered water was provided in the room by the 5 gallons jug. Room is very spacey but could use some updates. Beds are very comfortable

Friends

10/10

Exceptional

28 Apr 2026

Kimberly Kathleen

Large resort lots of space for many people. Plenty of variety of pools to not feel crammed in.

Family_with_children

6/10

Pleasant

27 Apr 2026

Zahida

The staff in this report are very nice and helpful. The facilities in some areas are very modern and nice especially adult section. However the complex is very spread out and if you're in the family area, rooms are a bit dated. There is a long walk to the main pool and beach, main buffet area. (The smaller 'local' pools did not have an atmosphere). Be prepared as the shuttle cart is not always around and available. It's not very accessible for people in wheelchairs or buggy as elevators were not working. If these are fixed, and people this would be helpful. Overall the resort is nice and friendly staff but just the design/location is not ideal.

Friends

10/10

Exceptional

26 Apr 2026

Anastasiya

From arrival to departure, everything was handled with so much care, professionalism, and positive energy.

A huge thank you to Melisa, Zyanya, Majo, and Mar - you girls are truly incredible. Each of you brought something special, and it honestly made the whole experience feel so welcoming and effortless. You can tell there’s real passion behind what you do, and it doesn’t go unnoticed.

We felt supported, taken care of, and genuinely appreciated every step of the way. It’s rare to come across a team that works so well together while also making every client feel seen and valued.

Highly recommend to anyone looking for not just great service, but an amazing experience overall. Thank you again, you guys are the best! 💛

Family_with_children

8/10

Excellent

26 Apr 2026

Mary Christine

We stayed in the family suite, pool view.
Room was clean— had no issues.
Staffs — very friendly and nice
Pools — I’m not sure how often they clean/filter it. Found it dirty throughout the day. Always showered after, so had no problem.

Family_with_children

8/10

Excellent

25 Apr 2026

Jeffrey

Everything was good except , we got tired of the sales staff being so pushy about by the time share. My wife and I just wanted a vacation!!

10/10

Exceptional

25 Apr 2026

Sergio Adan Franco

We have traveled for 20 years vacation in all Rivera Maya areas fancy hotels, the attention to customer service we received impacted our stayed here it will be considered the best vacation. Especial thank you to Melissa from guest services marjo, and also Jim and Isaac at thr French made it incredible,y muchos , much more people Beto at luggages , William taxi , fantastic food impressive how clean fresh the buffet the gourmet restaurant. We have traveled plenty to know how food and service can be . We will let everybody know how wonderful it was .

Partner

10/10

Exceptional

24 Apr 2026

Jennifer

Sandos Playacar completely exceeded our expectations for our first family vacation, and so much of that is thanks to the Expedia team on-site, especially Maria. From helping us secure restaurant reservations to coordinating our checkout seamlessly and even sending a surprise to our room, they went above and beyond in ways that made us feel truly taken care of. That kind of service is rare and didn't go unnoticed. The whole Sandos staff was friendly and helpful.

The resort itself is stunning. With so many pool options, there's something for everyone, and we never felt crowded or like we were fighting for space. One of our favorite unexpected touches was the walk from our room to the beach. Yes, it's a long walk, but it's lined with animals that made every trip feel like a little adventure. Our family looked forward to it every time. Our room was ground level and pool facing which we really enjoyed.

One heads-up for families with younger kids: the arcade has a minimum age of 10, which wasn't obvious from the photos. Our son was a bit disappointed when he found out, so it's worth knowing ahead of time so you can set expectations before you arrive.

Overall, Sandos Playacar is a beautiful, well-run resort with heart. If you're considering it for a family trip, we'd say go for it without hesitation. We can't wait to come back.

Family_with_children

10/10

Exceptional

22 Apr 2026

Katlyn

I had a great room in the adults only section and loved it! The resort seems huge so there is a lot of walking but the adults section was pretty central. I do wish that adults only pool had the swim up bar and music playing like the family pool. Resort was clean and the staff was friendly. I did arrive to the resort pretty late and the restaurants were all closed. I ordered room service and it took probably 10-15 minutes to get through. Once finally ordered, I believe my food took 45 mins to arrive. I hit the buffet and the taco place for meals and loved everything!

Friends

10/10

Exceptional

20 Apr 2026

Zoë

Very family oriented, we had a wonderful stay.

Family_with_children

10/10

Exceptional

19 Apr 2026

Marie-Eve

The staff is very friendly and helpful.
We really enjoyed the big shady area (palm trees)at the beach.
The buffet is huge and the food is really good. The “coffee shop” has good iced coffees.
The Italian and the Indian restaurants are delicious!!
We loved that the resort was covered with beautiful trees and bushes.
Great resort!!!!!

Family

10/10

Exceptional

19 Apr 2026

Shelly

First time staying at Sandos Playacar, definitely would come back. Resort was beautiful, beach was great. The girls at the Guest Experience (especially Zyanya) were amazing. They helped us book all dinner reservations while we waited for room to be ready. Also helped us to upgrade our room from a Family Junior Suite to an Adults Only Select room as these were closer to the beach and adult pool. The food was delicious, definitely recommend El Gaucho Steakhouse

Family

10/10

Exceptional

18 Apr 2026

Allison

Exceeded my expectations! So accommodating and everything was perfect! Food was delicious!

Partner

10/10

Exceptional

14 Apr 2026

Jerrica Rose Marie

Where to start? Sandos was EXCEPTIONAL!

Our stay at this resort was nothing short of phenomenal. We visited to celebrate my husband’s 40th birthday and brought along a group of 17 friends and family—and somehow, every single detail for every single person was absolutely perfect.

The resort itself is stunning, with gorgeous beachy vibes and beautifully maintained grounds that instantly put you in vacation mode. There are multiple pools to choose from, each with its own atmosphere, and the drinks were consistently fantastic. The food truly exceeded expectations—delicious across the board, with so much variety that everyone in our group found something they loved at every meal.

One of the most unique and charming touches was the animals on the property—they were adorable and added such a fun, memorable element to the experience.

What truly made our trip unforgettable, though, was the staff. Melisa, Zyanya, Mar, and Maria went above and beyond in every way imaginable. They anticipated our needs, checked in on us constantly, and even took the time to text us to help coordinate dinner reservations for our large group. Their warmth, attentiveness, and genuine care made us feel incredibly special. Thank you all again!!

I can’t overstate how amazing this trip was. Every single person in our group left raving about the experience. If you’re considering this resort just GO! You will not regret it.

Family_with_children

10/10

Exceptional

14 Apr 2026

Ciaran

Where to start?! Sandos was EXCEPTIONAL.

Our stay at this resort was nothing short of phenomenal. We visited to celebrate my husband’s 40th birthday and brought along a group of 17 friends and family—and somehow, every single detail for every single person was absolutely perfect.

The resort itself is stunning, with gorgeous beachy vibes and beautifully maintained grounds that instantly put you in vacation mode. There are multiple pools to choose from, each with its own atmosphere, and the drinks were consistently fantastic. The food truly exceeded expectations—delicious across the board, with so much variety that everyone in our group found something they loved at every meal.

One of the most unique and charming touches was the animals on the property—they were adorable and added such a fun, memorable element to the experience.

What truly made our trip unforgettable, though, was the staff. Melisa, Zyanya, Mar, and Maria went above and beyond in every way imaginable. They anticipated our needs, checked in on us constantly, and even took the time to text us to help coordinate dinner reservations for our large group. Their warmth, attentiveness, and genuine care made us feel incredibly special. A massive shout out to them!!!

I can’t overstate how amazing this trip was. Every single person in our group left raving about the experience. If you’re considering this resort just GO! You will not regret it.

Family_with_children

8/10

Excellent

13 Apr 2026

Abdul

Rooms are outdated drain on the shower was really slow

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Juan

Property is old and inside the rooms is not well care switches wifi shower are in rough shape, activities need to be more focused on the mexican traditions more cultural music Corridos mariachis and all that type of shows to entertain the guest. Staff is very attentive and cooperative

6/10

Pleasant

11 Apr 2026

juan

Low maintenance rooms Moldy and scratched all over

Family

6/10

Pleasant

10 Apr 2026

ANDREA

May elevators didn’t work , some of them work but the bottom of the 2nd floor didn’t work so I couldn’t take the elevator. The property is big and it’s a lot of walking , something’s the trolly is full so you still have to walk . The beach have a lot of seaweed , the first day the seaweed was all over the water , then the next day was in the sand and bugs were flying around . It’s very sad

8/10

Excellent

05 Apr 2026

Jamey

Food was okay! Everything else is great!

6/10

Pleasant

05 Apr 2026

Richard

Resort was old rooms where fair shower was poor and food was fair, for what I paid for family of five I would thought I would have better experience.

Family_with_children

10/10

Exceptional

05 Apr 2026

Linda

Great selection for family trip with 10 yr old! Lots of pools and the food was delicious.

The staff was wonderful and booking through Expedia gave us our own personal guest experience—Melisa, Zyanya, Mar and Majo! They were exceptional

Family_with_children

10/10

Exceptional

04 Apr 2026

Mohammad

Best resort around

Family_with_children