Viva Azteca by Wyndham Trademark All Inclus Resort

Mexico , Riviera Maya / Playa del Carmen
Playa del Carmen, Ave. Xaman-ha, Manzana 8 Lote 1
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100 reviews shown

6/10

Pleasant

15 Jun 2026

Jennifer Leigh

Every worker was friendly worked hard! Worked hard even during the rain. The guys working to remove the sargassum worked so hard and did amazing job. Didn’t care for the food.

Family_with_children

10/10

Exceptional

05 Jun 2026

Jose A

Excelente comida en restaurante de comida tradicional

Family

4/10

Poor

01 Jun 2026

David

Arrived at the property after 11 hrs of travel and was told i didnt have a reservation. Called Expedia and they confirmed my booking. Expedia representative called the hotel and spoke with the front desk supervisor MARCOS. He was extremely rude and unprofessional. He insisted that I pay one night stay and straighten it out in the morning. Although the Expedia reps assured him that I had CONFIRMED booking.I was assisted with my bags or help to my room or the amenities of the property. Upon checkout I was told I would be charged $20 for the room keys bracelets and two beach towels if they weren’t returned. I was not informed of the policy upon check in. Overall the property was very nice and clean. MARCOS made experience extremely.
Unpleasant.

Partner

10/10

Exceptional

25 May 2026

Klaus

The room was a bit to warm for us, would have been nice to get the air conditioning to cool the room more.

Partner

10/10

Exceptional

11 May 2026

Sharon Marie

Great stay great price

Self

4/10

Poor

27 Apr 2026

Safae El

I got bitten by bed bugs

Self

8/10

Excellent

21 Apr 2026

Karina

The hotel is nice, rooms are large, comfy beds and super friendly staff. Food quality is good and excellent variety in the buffet. Drink quality varies, wine is ok, cocktails are terrible, as in most all- inclusive hotels, not the best quality liquor and they artificial syrups. Mango margarita was undrinkable.
Non-motorised water sports are included, which is very nice. We couldn't make the most of it due to weather though.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Vicente

Friendly staff

Partner

10/10

Exceptional

17 Apr 2026

Ann

The place was very well organized and laid out, comfortable, calm, tasteful and had everything without seeming overdone or tacky. The spaces were well set in nature which made it so calming and relaxing. The staff were extremely friendly and helpful, and were constantly cleaning and organizing the property. The place is also very respectful of the environment, as far as all-inclusives go. I was impressed with the minimal but very comfortable amenities in rooms, the use of reuseable items, towel and laundering protocols, timed lights and water faucets and beach care. It also avoided the various levels of exclusivity, access or inclusiveness. Everything was straightforward and everyone had access to everything, for the most part. It all felt simple and comfortable.

Family_with_children

10/10

Exceptional

13 Apr 2026

Stew

Terrific place for an all-inclusive holiday. Resort is a bit dated but extremely well maintained and very clean. Staff were awesome and food was much better than we’ve experienced at similar resorts. A lot of kids and young families. Definitely recommend this place.

Partner

6/10

Pleasant

09 Apr 2026

Nicole

Air conditioning super loud, someone kept knocking on our door and running away. Staff came in and cleaned our room even when we have the snooze sign up. Staff also seemed super miserable to be there working. Not very many welcoming or friendly people working there.

Partner

10/10

Exceptional

06 Apr 2026

ANNA

We had an excellent experience as a family with a 5 and 8 year old.

Family_with_children

8/10

Excellent

05 Apr 2026

Carrie

The bathrooms need an update

Family_with_children

10/10

Exceptional

03 Apr 2026

Molly

Great staff, incredibly clean, tasty food, and a beautiful beach!

Family_with_children

10/10

Exceptional

02 Apr 2026

Guadalupe Maria

This resort was comfortable, clean, and quiet. Not a huge resort but big enough with plenty amenities. The outdoor bar and outdoor seating area near the pool area have a beautiful view to the ocean. The servers in the buffet and bartenders were so attentive and great.The bed and pillows in our room were very comfortable. This resort is also within walking diatance to the famous 5th avenue. I would definitely return to stay at this resort.

Partner

8/10

Excellent

29 Mar 2026

Morgan

The hotel was really nice. Good food, good entertainment and very clean. We did have some issues with the AC as it wouldn't not go below 24° so they came to the room and cleaned it 3 times. It worked ok after that. Except the housekeeping staff would turn it off when the entered the room and wouldn't turn it back on when they left. So the room was always really hot.
The beach was amazing! Always lots of loungers and the activities on the beach were great too.

We were there with family who booked through a Rep so had different colours bands. We definitely felt like we were treated differently than them. When myself or my partner would for to the buffet on our own, we would be the last people the servers would help. When we were with family we always got seen pretty fast.
We also noticed that the entertainment staff would never approach us to join in on the activities unless we were with family who had the orange bands.

Family

8/10

Excellent

23 Mar 2026

Derek

Clean room | Decent Food

Partner

2/10

Poor

20 Mar 2026

Kristina

I would recommend that nobody EVER stay at this hotel. We stayed at Viva Azteca for one night and were transferred to Viva Maya for the rest of our stay. This was due to harassment by the “manager of security”. I asked for the video footage by the bar and was ably to prove that he was harassing my 20 year old daughter and her 23 year old friend. He accused them of being underage and when they showed him their ID’s, he continued to harass them and told all bars to not service them anymore. We had been there 2 hours. They were not drunk but he cut them off anyway. On the video, you could see them trying to get away from him while he kept following them. They showed no signs of aggression while he did, constantly flailing his arms at them. At one point, he grabbed my daughter’s friend and tried to make her go with him but would not say where. She refused and was scared. The only way they got away from him was when I showed up. Other staff was watching and did nothing to stop the harassment. When we got back to our room, we found the door locked and our keys would not access it. It had to be unlocked by maintenance. The following morning, we went to breakfast and when we returned we were once again locked out. I went to the front desk and they made a false allegation of us breaking the door and would not let us into our room until I paid them $100 US dollars. I asked to speak to customer service and see the video footage.

Family

10/10

Exceptional

09 Mar 2026

Rafael

A+++

Family

10/10

Exceptional

09 Mar 2026

sorinela

The rooms were spacious , clean , no elevator . Food was good ,enough variety , pool was very nice , water warm . Enough chairs on the beach .Very easy to navigate , small resort a bit traditional but still in good shape , walking distance to Playa del Carmen .

Family

8/10

Excellent

05 Mar 2026

Jesse

Great staff, catamarans, nightly shows, and bartenders were all excellent features.

10/10

Exceptional

01 Mar 2026

Lancelot

Staff helpful, enjoyed the restaurants. Mexican one especially. They definately make sure your wine glass does not get empty.
I believe the resort was fully booked but did not have problems with getting beach chairs or chairs by the pool. Yes some people put towels to save spots but was still able to get a spot. Resort is not a mega resort so was very nice as it was not crazy busy. Great resort to go to to just enjoy you vacation. Seaweed season was starting early, but really nothing as they cleaned beach every morning. Overall a great place and would definately book again

Partner

8/10

Excellent

25 Feb 2026

Dahlia

Excellent service, friendly people and amazing beach

Partner

8/10

Excellent

14 Feb 2026

Greg L

Maids kept rooms spotless.

10/10

Exceptional

14 Feb 2026

Timothy Wayne

This resort is excellent for families yet it is quiet and relaxing if that is what you want. The only complaint/suggestion I have is to have more garbage cans placed throughout the resort and possibly institute a recycling program. When booking with Expedia, you are considered a VIP and receive a spa voucher. Candy at the spa provided a deep tissue massage as good or better than what I receive at home! The à la carte restaurants do not require a reservation and we were able to walk in each time we went. I will definitely be back!

10/10

Exceptional

09 Feb 2026

Ujjaval

We had an amazing time. Their Christmas celebrations were fabulous!

Leisure Family

10/10

Exceptional

04 Feb 2026

Vanessa

Yes, would prefer mini bar to be restocked

Leisure Friends

10/10

Exceptional

31 Jan 2026

Gail

Although our stay was only for a few days, the staff at the entire resort was very helpful and friendly! From the front desk, to the bellhops, housekeeping and the restaurant servers. The room was comfortable and clean. The food at the a la carte restaurants were very good and the buffet had lots of variety. The best part was the stunning beach! Lots of chairs even when we didn’t start our beach day until noon! While there was no beach service for drinks, it wasn’t a big deal. We brought a large insulated cup and filled up at the bar. All in all we really enjoyed Viva Azteca would absolutely at this resort again for longer!!

Leisure Partner

8/10

Excellent

28 Jan 2026

A Vivienne

Clean room and great staff!

2/10

Poor

10 Jan 2026

Marina

Check-in was very slow and long lines. Some people received beverages in line but not us. We asked about free upgrade for VIP Expedia status and they lied and switched us from garden view to pool view without mentioning the change of location. We had to go back to the front desk with our bags to ask for our garden view. They put us in a terrace room even closer to the pool. There was no language barrier. Finally on the third attempt we got an experienced staff member who seemed to understand we wanted a quiet garden room. Next time we will make sure the “free upgrade” isn’t a downgrade to noisy poolside before leaving the front desk.

Leisure Partner

10/10

Exceptional

06 Jan 2026

CARLOS

Nous avons passé une semaine au Viva Azteca, la dernière semaine de 2025. Nous avons beaucoup apprécié les installations, la propreté et le confort des chambres (nous étions un groupe de 17 personnes). Les membres du personnel ont été réactifs et sympathiques.
Tout était parfait, y compris la météo.
La soirée du 31 décembre avec DJ et décorations était particulièrement réussie.
Merci

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Kaitlyn

Clean, nice staff and beach

Leisure Partner

6/10

Pleasant

15 Dec 2025

Jody

First room was extremely small and bed was hard. They moved us to a new room which was bigger and bed was softer but it shared a wall with the nightly entertainment stage so we heard the loud music until after the show. Not ideal for older people.

Partner

8/10

Excellent

13 Dec 2025

bernhard

Friendly staff. Good service. Nice beach. Breakfast needs more sausage varieties.

8/10

Excellent

11 Dec 2025

Tami-Rae

Nice rooms, friendly staff,

Leisure Family

10/10

Exceptional

06 Dec 2025

Kevin

Enjoyed the stay.

Leisure

6/10

Pleasant

05 Dec 2025

Joanne Cora

The room we stayed in was very dated.

Leisure Family

4/10

Poor

01 Dec 2025

Sandra

Buffet food was bad. We went out everyday to eat a good meal. Service at the restaurants was slow. It took an hour to get our food. The staff gave better service to the people that were wearing a black bracelet. We paid money too. I don't recommend this place.

Leisure Family

2/10

Poor

29 Nov 2025

Sandra

This resort was a major disappointment. Unless you’re a Black Band VIP, expect second-class treatment from the start. I booked an ocean-view king room through Expedia and was given two queen beds facing nothing but palm trees. The front desk refused to honor my reservation.

There are no elevators, the pool closes at 8pm, and the shower drained terribly. The food was mediocre, and only two staff members showed any friendliness; the rest seemed irritated. You’re also not allowed to take buffet food to your room, which is ridiculous.

The drinks were some of the worst I’ve had—no premium liquor, watered-down cocktails, and even the non-alcoholic drinks tasted bad. Entertainment was cheesy, and although the bar stays open until 2am, you’re expected to stay quiet or get told off.

Most guests were seniors, making the atmosphere dull. You only get one pool towel per day, and the resort feels outdated. Workers were scrubbing tiles in the pool and jacuzzi while people were still in the water. There are no bottled waters, only dispensers, and no ice machines—you have to go to the bar for everything. And unless you’re VIP, forget about poolside drink service.

My group will never return, and I wouldn’t recommend this resort to anyone. Save your money and go somewhere that actually values its guests.

Leisure Friends

10/10

Exceptional

27 Nov 2025

Charlla

Clean room ,amazing foid& beds great service aimed to please .

Leisure Partner

10/10

Exceptional

27 Nov 2025

Joe

The staff is very attentive and friendly. The resort is spotless. Beach sitting area is spacious with a ton of beach chairs. Food is ok, but par for the area resorts. Like the fact that reservations are not needed for the specialty restaurants. Will be returning again. Shout out to the entertainment staff and Louis the pool bartender.

Leisure Family

8/10

Excellent

17 Nov 2025

Kaleb

items stolen

Leisure Partner

10/10

Exceptional

18 Oct 2025

Radoslava Sharkova

It was quaint and nice. The staff was great. The beach was awesome!

Leisure

10/10

Exceptional

06 Oct 2025

Matthew

This resort is absolutely wonderful. The staff was very friendly and accommodating. Everything is very clean. The A/C works great and the beds are very comfortable! Bring a water jug because they don’t use water bottles. They have filtered water dispensers all over. We had no issues with the water. Everything is quick and easy to get to, from the front desk to the beach, it’s a short walk. The pool bar is open 24 hours a day which was nice!! The food was excellent! The breakfast buffet left a little to be desired but the lunch buffet and pool snack bar made up for it. The ocean was incredibly beautiful with lots of activities. The nightly shows were great. The only “downfall” is no drinking in the pool. Their sister resort Viva Maya is a short walk down the road or beach and they have a swim up bar.
I highly recommend this resort and look forward to going back next year!! (This is the first time I have ever said that about a resort in my 20 years of traveling to Playa del Carmen!!)

Leisure Friends

10/10

Exceptional

06 Oct 2025

Bridgett

Beautiful area, very accommodating. Good food and drinks. Friendly staff.

Leisure Friends

10/10

Exceptional

04 Oct 2025

Erin

Clean, friendly, many activities, great staff, great food!

Leisure Partner

8/10

Excellent

27 Sep 2025

Katrin

It was hard to figure out when and where activities were, for example cooking classes, because the app did not have locations and often incorrect times. Activities also did not have descriptions.

Leisure Friends

10/10

Exceptional

22 Sep 2025

Anthony Gabriel

Absolutely loved this place.

Leisure Partner

6/10

Pleasant

22 Sep 2025

Jose

The food went from awful to really descent in 24 hrs. Rooms with strong humidity and plumbing issues in the shower and vanity.

Leisure Family

8/10

Excellent

09 Sep 2025

Karolina

I stayed at Viva Azteca by Wyndham and really enjoyed it. It’s a smaller, quieter resort with fewer kids and less partying, which made it perfect for a relaxed, chill atmosphere. The food was delicious, and the staff were very welcoming. If you’re looking for something bigger with more activities and entertainment, I’d recommend checking out Viva Maya, but if you prefer a laid-back vibe, Azteca is a great choice.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Socorro Posada

Everything was fine

10/10

Exceptional

20 Aug 2025

Terence

Beautiful resort. Well laid out & very clean. Friendly & helpful staff. Amazing beach. Great food & its excellent that you can also take advantage of their sister resort, Maya, for extra dining options as well.

The rooms & belconies need more hooks to hang towels & things on. Would be nice to have beer added to the fridge daily when the room is cleaned. The cafe should open before 9am. The beach toys office (kayaks, etc.) should open earlier as well.

Leisure Partner

8/10

Excellent

12 Aug 2025

Fabiola Tovar de

Bonito lugar , la pasamos mui bien !!

Leisure Family

10/10

Exceptional

02 Aug 2025

NANCY

Amazing vacations ♥️♥️
The amenities and shows were spectacular, great location close to everything. Location was fantastic Playacar is in the middle of Cancun and Tulum. Walking & shopping very close and safe, great food amazing staff very friendly and always with a smile ready to help and answer all your questions. Clean rooms and spacious every day housekeeping. Special “THANKS” to Johnathan “bell boy” Liliana in the front desk and Laura guest service and manager. They all made our vacation special and very pleasant stayed. Five star ⭐️ and we will visit again soon!

Leisure Family

10/10

Exceptional

27 Jul 2025

Alicia

We liked our stay, the staff was super polite and always ready for o help with a smile.
They’re just missing extra hangers for towels and swimming suits.

Leisure Family

4/10

Poor

19 Jul 2025

Darvin

Hotel looks old, old paint on the walls, some dirty.
We had a really bad smell of sea weed coming from the air conditioning, issue was reported and we were never notified of any updated, smell went away until water started coming from the ceiling near the ac unit, again the issue was reported and again we were never notified about any repairs done, after that the ac was coming out with a disinfecting like smell, out of the 3 trips to the same area this is the one with the lowest quality, food was great!

Leisure Family

10/10

Exceptional

17 Jul 2025

Ajay

Great property and the activities and entertainment team were excellent. They made us feel very welcome and involved and added special memories to our vacation. Thank you.

Leisure Family

10/10

Exceptional

14 Jul 2025

Alex Rios

Friendly employes..everiones os very nice

Family_with_children

10/10

Exceptional

09 Jul 2025

Daniel Reyes

Great staff and secure

Leisure Family

6/10

Pleasant

09 Jul 2025

Mengyao

Beach are all covered by seaweeds

10/10

Exceptional

09 Jul 2025

Juan

Perfect Place!!!

10/10

Exceptional

07 Jul 2025

Katherine

My friend and I had a relaxing week long stay at Viva Azteca. The location in Playacar was safe and felt very much like a friendly neighbourhood. We did day trips to Cenote but also enjoyed riding bikes around Playacar and spending time on the beach under the palm trees. The property is well maintained and the areas were laid out well so you had privacy. Thank you

Leisure Friends

10/10

Exceptional

03 Jul 2025

Corneliu

quiet, clean, and good services

Leisure Family

8/10

Excellent

02 Jul 2025

Jamie Raymond

The property was very clean and the service was excellent.

Leisure Friends

10/10

Exceptional

30 Jun 2025

Mat

The staff at the resort were all amazing. They all were super friendly and helpful with everything we needed. The staff would treat us like family and did everything in their power to make sure we enjoyed our time. Not once did we feel unsafe or that any of our property would be stolen. The rooms were incredibly comfortable. The cleaners would come everyday to make our beds and clean up.

The food was amazing with something new everyday and having multiple restaurant options. My fiance is celiac which usually makes it hard to find food options but the resort made sure they always had options for her aswell as making sure it tasted good.

The perfomers were all great. They had a new show everynight from a world tour to a lion king night. We saw them in the morning making sure people were having a good time teaching dances at the pool to having games and fun contest that were available for all ages.

There were always staff available to help us out with whatever we needed. They made sure we would have a ride when we needed it and aswell as giving us suggestions on what fun activities to do. I have nothing bad to say about the resort. Absolutely everything was amazing. The staff, the food, the comfortability, and the overall enjoyment were amazing. I highly recommend coming here if you are thinking about it. Even when i saw other tourist treat the workers like slaves/garbage, the staff would still do their best aswell as having a smile on their face.

Leisure Partner

4/10

Poor

23 Jun 2025

Diego

Overall, our stay at Viva Azteca was enjoyable in many ways. The rooms were clean and comfortable, and the staff did a commendable job keeping the beach area as clear as possible during a difficult seaweed season. The pool was also very nice and well-maintained.

However, several areas fell short of expectations. The amenities advertised were underwhelming. The “game room,” for instance, was disappointing. It featured only one old, broken pool table with damaged cues and missing pocket nets, making it nearly unusable.

The dinner experience, in terms of service and ambiance, was pleasant. However, the biggest issue during our stay was with the food itself—specifically, how food allergies were handled. My family has peanut allergies, and I had called the hotel ahead of time to confirm that they could accommodate this. I was assured that they could.

Unfortunately, that was not our experience upon arrival. At the Mayan Cuisine restaurant, we informed our server of our allergies, and he seemed unconcerned. He told us he couldn’t guarantee the dishes were nut-free, which contradicted what we had been told before our trip. Still, we ordered dishes he claimed were safe. Within 30 minutes, my son broke out in hives, and I experienced the beginning of an allergic reaction myself. Thankfully, we had emergency medication on hand.

We tried to move on and enjoy the rest of our stay, but these incidents continued. At the buffet, I asked multiple staff members whether certain dishes conta

Leisure Family

2/10

Poor

23 Jun 2025

Priscila

My brothers room had a leaking roof. My sisters room her main door wouldn’t lock properly. No elevators. Small dirty pool. Building is old. Food is gross. The power went out in the middle of the night. Left us without an AC inside the room for hours in the middle of the night. I plugged my blow dryer into the plug and the breakers in the room had to be reset because the power went out.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

BLAKE EDWARD

Staff especially Alejandra was super great help with . food is great and is an overall wonderful experience. Walking distance to 5th ave and ferries to Cozumel.Have stayed here several times and has remained a consistently wonderful experience.Highly recommended 😁

Business_and_leisure Partner

10/10

Exceptional

19 Jun 2025

carmen Rosa

Excellent service beautiful hotel

Leisure

10/10

Exceptional

18 Jun 2025

Angela

Excellent service!!! We loved it!

Leisure Family

10/10

Exceptional

12 Jun 2025

Sergio

Great resort, a lot of activities for kids and adults. Would recommend 100% The staff at the kids club were amazing and treated our boys like family. Great place to stay

Leisure Family_with_children

10/10

Exceptional

12 Jun 2025

Keith

This resort is very well kept. It was clean, though the rooms could use a renovation. The showers were outdated.

The resort is eco-friendly, so they don't use water bottles. They have filtered bottle filling stations around the resort. They also offer cool water from dispensers around the property.

The resort is very close to Playa Del Carmen, for any shopping you want to do. There's also a very decently sized market just down the road from the resort. It's a gated community, so it's very safe.

I would definitely recommend this resort to anyone wanting to stay at a nice, quiet and affordable resort near playa del carmen.

Leisure Family

4/10

Poor

04 Jun 2025

Maria Rodriguez

The food was absolutely terrible, and to make matters worse, my husband found a cigarette butt in his meal! We were completely disgusted and immediately reported it to the manager. Needless to say, we will never be returning to this resort again!

Leisure Partner

10/10

Exceptional

02 Jun 2025

Miguel

Close to the beach

8/10

Excellent

31 May 2025

Serguei

Overall 7 days trip went good. Good food, friendly stuff, close to shopping and a 10 min walk to 5th street.
Hotel is kind of outdated but we were there for the Ocean not a room. Did not have any people who want you to buy the Timeshare , that's was a surprise.
Overall will comeback.

Leisure Family

8/10

Excellent

20 May 2025

Manuel

We had a great time, the rooms were great but the floors were very slippery when wet, like more than a usual tile.
Loved the variety at the buffet, only negative about it was that i do wish at least the main buffet was air conditioned.

Leisure Friends

6/10

Pleasant

18 May 2025

Tyler

I would rate my stay at Viva Azteca as mediocre. I have stayed at resorts that were nicer, although our stay at Viva Azteca was decent. My biggest problem was the lack of restaurants

10/10

Exceptional

11 May 2025

Jessica

It has an old Playa del Carmen vibe. The staff is very attentive and helpful. The food was great, wonderful coffee and always had options for delicious fresh food.

Leisure Family_with_children

10/10

Exceptional

08 May 2025

Angel

Todo está bien thanks

8/10

Excellent

05 May 2025

Gabrielle

Travelled here with my partner, it was a very chill resort with lots of families. Definitely not a big party spot, but that was good for us. Everything was nice and clean, our power went out one day and they fixed it quickly. Our only issue was the food, we didn’t have high expectations going in as all inclusive food is hit or miss but we were still disappointed.

Leisure Partner

10/10

Exceptional

05 May 2025

Albert

Great resort

Leisure

8/10

Excellent

21 Apr 2025

Joel

Good AND clean. Good could be better. Restaurant schedules were not the Best.

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Santo

Great property. Great for families. Friendly helpful staff

Leisure Family_with_children

10/10

Exceptional

19 Apr 2025

Michelle

Walkable, friendly staff, great service

Leisure Family

10/10

Exceptional

19 Apr 2025

reeza

Wow, everything at this hotel was great, especially the staff and service, restaurant food and service was excellent, property was clean and spotless. I would recommend to anyone to stay here at this all-inclusive hotel, it's less than 1 hr. from Cancun Airport, lots of activities. My family really enjoyed it- very safe, only recommendation to Viva Azteca please time limit people in the hot tub if it's busy.

Leisure Family

10/10

Exceptional

16 Apr 2025

Shelly

The hotel was very well taken care of. There were many options of food at the buffet and the restaurants. You can walk into downtown within 20 minutes. The beach was AMAZING!
We all had a wonderful time visiting!

Leisure Family

10/10

Exceptional

12 Apr 2025

Irais

very friendly

Leisure Family

10/10

Exceptional

06 Apr 2025

Eric

Second time to Viva Azteca this time with our teen boys. Same great service experience as the first. Very clean, very nice amenities and staff. Food is pretty good with variety. We will definitely go back again and recommend to friends and family.

Leisure Family

4/10

Poor

06 Apr 2025

joerg

Fir smokers: smoking is only allowed on 2 spaces without shade. It's a long way. If someone wants to enjoy a cigarette with their coffee, they are out of luck. We will never book this hotel again !

Partner

10/10

Exceptional

01 Apr 2025

monidipa

Generally a great resort, may be helpful to have more classes

Leisure

10/10

Exceptional

29 Mar 2025

Leah Melinda

First time at this beautiful resort, loved it and will return

Leisure

10/10

Exceptional

25 Mar 2025

Atilla

We enjoyed our stay at Viva Azteca.

Leisure Family

2/10

Poor

22 Mar 2025

Fernando

This was by far our worst experience in Playa, and we have been going there. It would be way too much to detail, but the staff was fairly rude and the quality of everything is just not good. Way too expensive for what you get, and to make matters worse, now they get sargasso all year round and their beach is gone, they have almost no sand.

Leisure Family

10/10

Exceptional

21 Mar 2025

Darrick

Great for families. Felt very safe and the staff is always very friendly

Leisure Family

10/10

Exceptional

19 Mar 2025

Patricia

So comfortable, food was excellent

Leisure Friends

6/10

Pleasant

11 Mar 2025

Giselle Herrera

Beautiful property, gorgeous beach good food. But the staff makes it really hard to enjoy your stay. They’re fixated on enforcing the rules and they’re very black-and-white and they’re thinking. For instance, they don’t give you more than one beach towel per day. Even if it’s pouring rain, how our guests supposed to dry and swim, if the towels are soaked from the rain. They have so many rules and are very stubborn about it. The resort is not focussed on making it a pleasant experience.

Leisure Family

6/10

Pleasant

11 Mar 2025

MARLENE

The resort is beautiful, food is great, beach amazing HOWEVER our staff ruin the good vibe!!!!… the RULE!!!!! The staff is stiff and fixated on enforcing the black and white rules

For instance: they would only give you one swim towel per day, they wouldn’t want to change the towel for us it even if it rained allllll day! We are there to swim!!! One towel is not enough! without sun! staff is stubborn and would not allow reasoning! So we had to air dry as there is not way for guests to dry towels!
Another thing, a cousin came over to say hello, and they wouldnt let us have a visit in the lobby, because the rule is only guest can set foot in the property! Even the lobby. They were on our backs to get off the lobby and have the visit on the side of road! Again! This resort is not focused on how to make the stay for guests enjoyable. They are fixated on the rules!
Wouldn’t recommend this place, even though it was a beautiful resort. :(

Leisure Family

6/10

Pleasant

11 Mar 2025

Jeannie

The staff are nice and the housekeeping is excellent! The bed is comfortable. The room is bare bones and there is only one pool which would be fine except they kept having very loud kids activities so you couldn’t really enjoy the pool or poolside.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Matthew Philip

The employees were wonderful. My family had a great time. Loved the food. The guys making drinks were great!!! Staff at pool were happy! Thanks again!

Leisure Family

10/10

Exceptional

07 Mar 2025

Anita

Wonderful hotel for a quiet vacation with the family. Pool was nice and beach beautiful, even though it was damaged by a recent storm. Entertainment was alright but not a huge choice or variety of shows. It is geared more towards the quiet crowd rather than the party crowd.The buffet was delicious and always had a wide variety of dishes available. Restaurants were good but nothing out of this world. Staff was friendly and accommodating, but we disliked the timeshare/VIP pushiness and that areas were designated for those people only. Feels divisive in my opinion. If we are dropping that much money on a vacation as it is, guests should all be treated well and not like some are better than others. If you were not willing to pay a lot of money into a time share and are not one of the VIP folks that had a show in their lounge nightly, there wasn’t much to do but if you like a quiet, relaxing vacation and early bed time you’ll like this resort.

Leisure Family