Iberostar Waves Quetzal All Inclusive

Mexico , Riviera Maya / Playa del Carmen
Playa Del Carmen, Avenida Xaman-Ha Lote Hotelero No. 2
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100 reviews shown

10/10

Exceptional

25 Jan 2026

Nicole

One of the best beaches on the beach! Food is good everyone found something to eat the Japanese and Italian restaurants were excellent! We were always able to find chairs by the beach and pool.

Leisure Family

10/10

Exceptional

15 Jan 2026

Miguel Bermudez

The property was great. The was where we spent most of our time, but the beach was great too. Just a little rough for us old folks. Only complaint is more outlets in the rooms. The staff was fabulous. I understand it will be going through a remodel this spring. I hope they are able to retain the staff because they were the best.

Leisure Family

6/10

Pleasant

07 Jan 2026

Raymond D

Room was good the food was good staff was very good.
Negatives for me were all bar stools have no high backs and n lounges were a bit uncomfortable and the monkeys we thought we would see around the resort were caged up nothing loose around the resort. Also the sports bar was closed during our stay however the beach and food made our stay worthwhile

Leisure Family

10/10

Exceptional

28 Dec 2025

Mary

Spectacular beach and ocean waters! Modern room, with motion detection lighting feature - fulfilling the sustainability brand promise. Delightful animals - including white peacock - roaming freely in natural habitat. Clean room and public spaces. Quality spa, which also offers massage services at beach or in jungle. Buffet and special restaurants offered wide variety of options. Christmas dinner was extraordinary!!!

Leisure Family

10/10

Exceptional

18 Dec 2025

elissa

Amazing lush greenery, gentle animals roaming on grounds, great food/buffets, lovely beach and pools.

Leisure Family

8/10

Excellent

13 Dec 2025

Aleksandr

The staff was very courteous. The room was clean. However, we discovered very small ants on the desk and on the wall. They were harmless but unpleasant.

Leisure Family

10/10

Exceptional

25 Nov 2025

Lizeth

staff was very nice and helpful
there food was also very good

8/10

Excellent

22 Nov 2025

Michael

Need additional bars around the pool and beach. The restaurants/buffets near the beach and pool should serve breakfast

Leisure Partner

10/10

Exceptional

14 Nov 2025

Gloria

Yes. Everything so clean. The staff are so kind.

Leisure Family

2/10

Poor

11 Nov 2025

Atanas

The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!

Leisure Family_with_children

10/10

Exceptional

06 Oct 2025

wahida

Spa was wonderful,staff.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Joseph

Our room was close to the beach and the pool making quick trips to the room convenient . The staff was always pleasant and easy to talk to. The entertainment staff was outstanding during the week however on the weekend things to do were hard to find. I found the continuing run of the same video a bit tedious. Although the restaurant foods were quite tasty the buffet seemed to be a repeat each meal of the same things. All in all we enjoyed our stay. We have been going to this same hotel for 20 years so we would notice how things have changed over time.

Leisure Partner

6/10

Pleasant

20 Sep 2025

Kevin

I like the jungle setting and all the different animals. The staff was very nice.

The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long.

What was most disappointing was the \"$300 resort credit\". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Jordan

so much fun

Leisure Friends

8/10

Excellent

04 Sep 2025

Rodrigo

clean, affordable

Leisure Family

10/10

Exceptional

02 Sep 2025

Hector

Bien hotel muy recomendado

Leisure Family

10/10

Exceptional

26 Aug 2025

Brett Joseph

Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.

Leisure Friends

10/10

Exceptional

23 Aug 2025

Juan

Very good hotel. The service, the food and everything was perfect for me and my family.

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

Mykhaylo

Clean and cozy hotel. No problem with the room at all. Friendly personnel. The food was amazing. Will visit again.

Leisure Family

6/10

Pleasant

18 Aug 2025

Lisa Yvonne Lopez

This was our third resort that we stayed at in Playa del Carmen and we enjoyed the other two resorts a lot more. The service here was lacking but there were a few staff that were excellent. The food options and variability was much better in the other two resorts. The best a la carte restaurant was closed most of the week due to “low staff” but one of the staff at the resort informed us that they had staff not working as many days/hours because it wasn’t a busy week for the resort. Overall the experience was good but not excellent. We likely would not choose this resort in the future again.

Family

10/10

Exceptional

03 Aug 2025

ROBERT

Highly recommend

Leisure Partner

10/10

Exceptional

29 Jul 2025

Justin

Food amazing. So family friendly and peaceful. Go. Be happy.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Patricia

Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .

Leisure Family

10/10

Exceptional

16 Jul 2025

John

We have stayed at this resort twice and we really enjoyed it. The staff is very friendly, great food, and overall a great facility. Highly recommend planning your vacation at this resort.

Leisure Family

10/10

Exceptional

15 Jul 2025

Britt-marie

This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.

Leisure Family

10/10

Exceptional

07 Jul 2025

Adrianne

Married at Iberostar Quetzal/Tucan 25 years ago and back to celebrate. Food was better than we remember and the property so well maintained and love all of the wonderful garden and animals.

Leisure Family

6/10

Pleasant

06 Jul 2025

Lorna Gwynn

The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!

Leisure Family

10/10

Exceptional

16 Jun 2025

Kelly

We enjoyed the natural environment with wildlife and waterfalls, the delicious food and drinks, the attentive staff, the beautiful pools, and beach. Unfortunately, the seaweed was very thick on the beach during our visit but good attempts were made to remove it.

Leisure Partner

8/10

Excellent

14 Jun 2025

Russell

This is my 2nd stay on this property. It has changed since my 1st. The most remarkable is the wildlife on the property is amazing. Many Caotis, Flamingos, Neutra looking rodents, tortoise, and Peacocks. I learned they caged the howling monkeys. Didn't see any this time but occasionally heard them, unlike last time I saw them a great deal during my stay.. Did see a couple spider monkeys. I enjoyed the monkeys most.

Leisure Friends

10/10

Exceptional

11 Jun 2025

Jorge

Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.

Leisure Partner

8/10

Excellent

30 May 2025

Heather E

This property was very clean and well kept.
I went as a solo female traveler and I felt safe at all times.
I feel like Iberostar properties are very eco friendly.
I loved the wildlife all around the property.

Leisure Self

10/10

Exceptional

28 May 2025

Sarah

Beautiful property, loved it

Leisure Friends

8/10

Excellent

22 May 2025

Brigitte J

Very tropical, lush vegetation well taken care of.
The only negative thing I found was breakfast buffet the wait staff was slow to serve you felt even looked over to get coffee even if they walked close by. Ore cleaning off tables

Leisure Partner

10/10

Exceptional

17 May 2025

Sophia

I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!

Leisure Partner

10/10

Exceptional

25 Apr 2025

Cathy

Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!

Leisure Family

10/10

Exceptional

21 Apr 2025

GAGIK

Excellent property and excellent service. Thank you Iberostar!

Leisure Family

10/10

Exceptional

18 Apr 2025

Marie

It was great

Leisure Friends

10/10

Exceptional

16 Apr 2025

Fred Wesley

We have stayed here 4 times. Really like the beach area. Rooms could use more outlets- we brought an extender with additional outlets. Food is good no great, but could always find something good. Staff is friendly. Not aggressive with time share pitch. They will bring it up, but didn’t push when we declined.

Leisure Family

8/10

Excellent

15 Apr 2025

Andreia

We loved the outdoors. The green areas and animals were beautiful and entertaining. The in room bathrooms needs help though.

Leisure Family

10/10

Exceptional

09 Apr 2025

Sarah

Amazing resort

Our stay was amazing. The resort is beautiful. So many animals. The food was delicious. The staff was friendly and helpful. Everything was clean and well maintained. If you want quiet book a room away from the theater. Booking a cabana decreases the stress of finding chairs by the pool. We will definitely return to this location.

Friends_and_family Family

10/10

Exceptional

01 Apr 2025

Hannah

Great vacation! Food and drinks were amazing. A lot of wildlife and beautiful beach. We would come back to this resort.

Leisure Partner

10/10

Exceptional

05 Mar 2025

Cammie

The location is awesome!

Leisure Partner

8/10

Excellent

19 Feb 2025

CHRISTOPHER

Beach was great

Leisure Family

10/10

Exceptional

07 Feb 2025

Stephanie

Beach is the best. Big pool very noisy. Jungle and animals are fantastic.

Leisure Friends

8/10

Excellent

13 Jan 2025

Swati

Lots of nature / wild stuff around the resort. Very green.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2025

luis

Perfect place

Leisure Family

10/10

Exceptional

07 Jan 2025

Hahsim

Very family oriented resort

Leisure Family

10/10

Exceptional

06 Jan 2025

Sergey

wonderful rooms near the beach.

Leisure

10/10

Exceptional

29 Dec 2024

Sujay

Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids

Leisure Family_with_children

2/10

Poor

27 Dec 2024

rocky

The property had its ups and downs but Expedia is the one that truly let me down. I did not recieve the services I paid for. In fact, this hotel does not offer what Expedia sold me.

Leisure Family_with_children

8/10

Excellent

26 Dec 2024

Alex

An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good.
I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.

Leisure Family_with_children

6/10

Pleasant

14 Dec 2024

Filippo

Looking for a spot on the beach is wild. People reserve sun beds and there is no respect.

Leisure Family

10/10

Exceptional

08 Dec 2024

Jose

I am 50 years old, so is my wife. Our kids are 23, 20 and 16. This resort was perfect for all of us. It was not modern, it was serene, friendly, the ambiance was just right. We went snorkeling, jet skiing, some of us went shopping. It was all very nice and side.

Business Family

10/10

Exceptional

04 Dec 2024

SHAE

Been to numerous resorts, this resort was 45 minutes to an hour from airport but the food alone was well worth the drive. The rooms are a bit dated but whatever for us. Loved all the wild life around the resort. Staff was extremely pleasant. Would recommend

Leisure Partner

8/10

Excellent

06 Nov 2024

MARIE JEANE

loved the green spaces, beach area and staff was helpful

Leisure Family

10/10

Exceptional

21 Oct 2024

John

Great place to stay

Friends_and_family Family

8/10

Excellent

19 Oct 2024

Norma

Some of the staff members weren't as welcoming

Leisure

4/10

Poor

13 Oct 2024

Lorena

The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .

Leisure Family

10/10

Exceptional

09 Oct 2024

Matthew Lynn

Beautiful grounds, friendly employees, choices for food.

Leisure Partner

10/10

Exceptional

01 Oct 2024

Sara

We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort.

We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing.

Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE.

They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate.

We thought the drinks were great and not watered down at all.

We payed $35 for sunscreen at the gift shop. Pack it before you get there.

Staff was always pleasant and friendly.

All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.

Leisure Partner

10/10

Exceptional

16 Sep 2024

Juan carlos

Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama
[victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo
despues de como me trato no me senti
agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail [email protected] y mi tel 310 776 1075 de usa

Friends_and_family Friends

6/10

Pleasant

14 Sep 2024

Jennifer

Great property and amazing views. The lack of AC in the rooms was extremely disappointing especially with the extremely hot weather.

Leisure Friends

8/10

Excellent

04 Sep 2024

David

Although the property is getting older, it remains nice, and the staff tries their best to ensure guests enjoy themselves. They offer a variety of food options, they provide exercise activities, have a massage/spa package, and they have a very eco friendly setting with wildlife on the property.

Leisure Family_with_children

2/10

Poor

27 Aug 2024

Lia

Let me preface this review by saying that we’ve been at Iberostar Tucan/Quetzal 2 times in the past 2 years. The resort we have in our memory is nothing compared to what it got turned into right now. Here are some points of what made this Iberostar Quetzal vacation a total nightmare:

1. Fire Alarm testing: It routinely had to happen every other day, if not every day, in the middle of the day, while we were taking a nap. Usually it would last about 2-3 minutes or so, which I guess was ok. BUT on the last day, it lasted for 30 uninterrupted minutes (even though when called the front desk they said it should be no longer than 5 minutes). We thought it was all and we can finally rest BUT NO — it still kept going on and off every 1-3 minutes and lasting for 2-3 minutes each time. The total time of this insanity lasted MORE THAN 2 HOURS. So you can imagine, taking a daytime nap was impossible at this place. Maybe they expected us to be at the beach from morning to the evening? I don’t know… Also, turns out that they made housekeeping go and silence the alarm every time it went off, at least that’s what we observed a few times. The management/security didn’t even bother to put the alarm in silent mode or something until we went and spoke to the manager.
2. The first room we were placed in had a strong smell of paint and someone was hammering non-stop in the room next door. Thankfully, we were able to switch the room but the only other available room required us to pay extra $150

10/10

Exceptional

25 Aug 2024

Amey

Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again

Leisure Partner

8/10

Excellent

13 Aug 2024

CHRISTOPHER MORGAN

Well maintained
Cleanliness
Animals
Outdoor Scenery
Jose at Sports Bar is the absolute best there!

Leisure Family_with_children

10/10

Exceptional

12 Aug 2024

Gracel Villaruel

Resort inside the forest

Leisure Partner

10/10

Exceptional

21 Jul 2024

Virginia C

Beautiful resort! Lots of food/bar options!

Leisure Family

8/10

Excellent

21 Jul 2024

Kristen

We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note.
Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean.
The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want!
When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F.
Overall, our family enjoyed the stay.
Also, book USA transfers to and from the airport. They were amazing!

Leisure Family

8/10

Excellent

19 Jul 2024

Victor

Great location, Gray staff great restaurants

Leisure Family_with_children

10/10

Exceptional

15 Jul 2024

Estela

i like everything the staff was very nice

Leisure Family

10/10

Exceptional

13 Jul 2024

Matthieu

Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!

Leisure Family_with_children

8/10

Excellent

13 Jul 2024

jose

Leisure Family

10/10

Exceptional

10 Jul 2024

James

Challenge with Hurricane during our visit but staff and Resort did an excellent job of preparing and cleaning up tree and leaf removal afterwards. Iberostar experience was excellent.

Leisure Partner

6/10

Pleasant

09 Jul 2024

David

The room and the view:
We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room!

Entertainment:
Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show.

Food:
Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15!

Very long wait for Italian - 45 minutes! No reservation taken!

Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern.

Property:
The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw.

They keep the beach clean by cleaning up the seaweed which is nice.

The pools are nice but mostly in the sun - no shaded areas.
Reception:
Check in/Check out - was very slow

When our room door stopped working - it took them 40 minutes to troubleshoot!

Spa: Good massages, small hydrotherapy area.

I would not go back.

Leisure Family

10/10

Exceptional

07 Jul 2024

Jesus

Such a nice and clean property. Service is 10/10. The restaurants were excellent. Hotel staff excellent.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2024

Susan

I loved the location of the property. Wish the rooms were a little more updated

Leisure Family_with_children

8/10

Excellent

03 Jul 2024

Fermin

Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.

Leisure

10/10

Exceptional

30 Jun 2024

Christina Ruth

We loved the property there are lots of great places to eat. We always felt safe and if there is a problem there is always a staff member close to help.

Leisure Family_with_children

10/10

Exceptional

25 Jun 2024

Susan

Brilliant ❤️

2/10

Poor

24 Jun 2024

Bianca

Toilet flooded two nights in a row onto our belongings in the restroom and we couldn’t flush the toilet after use. Staff at the beach side buffet were very unprofessional and catered to the guests of their choice.

Leisure

4/10

Poor

21 Jun 2024

Cassidy

The rooms were outdated, the air conditioning was broke, the fan was broke, the food and drinks were low quality, bar staff was not personable, food waiting times after being seated were extremely long, dining halls were hot and therefore not enjoyable dining. Not a vacation, the resort does not get credit for having a nice ocean

Leisure Family

8/10

Excellent

21 Jun 2024

Jose Luis

Great for family trips for your kiddos. The environment is very different with the animals around the property. Lots of different pools and dining areas. The beach was really nice as well. Dining offered great food just needs better organization. In some restaurants you couldn’t reserve seats while others you had to make reservations. So confusing and annoying that we had to wait 2 hours to dine in at the Italian when we thought we had to physically wait there when we could’ve left and done other things.

Leisure Family_with_children

2/10

Poor

20 Jun 2024

kristina marie

My room flooded over nite and my belongings were ruined and soaked… I woke up to use restrooms and the floor was flooded I almost slipped very dangerous and all the could do is apologize there weren’t any other rooms available to move into..

Leisure Friends

10/10

Exceptional

20 Jun 2024

Scott H

Great property. Rooms a little dated but still fine

Leisure Family

10/10

Exceptional

19 Jun 2024

Tanya

The property was beautiful. Loved the jungle theme and natural areas. The Beach parties in the evening were the best I've been to. Great food too.

Leisure Family_with_children

6/10

Pleasant

16 Jun 2024

keong sun

too expensive spa,massage.food quality wasn’t good.

Leisure Family

10/10

Exceptional

15 Jun 2024

Angel

Truly enjoyed my stay here, from the food options and how easily accessible everything was to the nice and quiet peaceful atmosphere. Would definitely recommend and hope to be back soon🙏 the staff was always so attentive to everything, the facilities were always super clean, and everything well organized. Overall I was really satisfied with my stay here. They also had different events every day and night, so it was also fun at the same time… and family friendly which was a huge plus for me since we took our 6 yr old.

Leisure Family_with_children

8/10

Excellent

14 Jun 2024

Kay L

Loved the wildlife

Leisure Partner

10/10

Exceptional

14 Jun 2024

Yajaira

Guys! pictures, videos don't do Ibosteral Quetzal justice. This place is amazing! Never did My family or I seen any employee with a bad attitude. They were so welcoming, helpful. Theres just no words. Thanks Ibosteral Quetzal for the Amazing time!

Leisure Family_with_children

8/10

Excellent

11 Jun 2024

David

The environment of fauna was great

Leisure Family

10/10

Exceptional

08 Jun 2024

Claudia

One of the best vacations I’ve ever had. The staff is great. The vibes are amazing. Food is the best! I could have stayed at the resort my whole vacation and i would have been happy. Will definitely be back!

Leisure

8/10

Excellent

08 Jun 2024

Diana

Second time at this fun resort

This was our second time at this resort and we were there with our kids and grandkids. We all had fun.

Sadly, one of our family members picked up a very serious staphylococcus infection either from the gym equipment or the pool and had to start 3 kinds of antibiotics and antihistamines.

Friends_and_family Family

10/10

Exceptional

08 Jun 2024

Sean Kenneth

Great

Leisure Family

8/10

Excellent

05 Jun 2024

Kathleen

Grounds were beautiful staff very nice

Leisure Family

8/10

Excellent

03 Jun 2024

Mari Anne

We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.

Leisure Family

6/10

Pleasant

30 May 2024

Troy

The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.

Leisure Self

10/10

Exceptional

28 May 2024

Elena

Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings.
Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets.
But overall it was very good experience.

Leisure Family

8/10

Excellent

27 May 2024

Mohamad

The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking.
I did not like:
- Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time.
- Sea weed cleaning is not done early morning hours as used to be.
- Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat.
Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024

Leisure Family_with_children

10/10

Exceptional

25 May 2024

Andrew Thomas

Great property. Very beautiful and great amenities.

Leisure Friends