Name: Residence Inn by Marriott Playa del Carmen
Address: Playacar Fase Ii, Lte 001-6, Playa Del Carmen, 77717, MX

10/10

Exceptional

16 Jul 2026

Aurora

great staff

Family_with_children

10/10

Exceptional

07 Jul 2026

Antonio

Man this place is great . The staff here are the nicest people . One gentleman in particular went out of his way to booked me a ride from hotel to the airport . I’m so grateful for having the opportunity to meeting a person like him .
Thank you Residence staff

Family_with_children

8/10

Excellent

24 Jun 2026

Leonard

Roof pool access

Partner

8/10

Excellent

21 Jun 2026

Sergio

La piscina nunca funciono mientras estuve hospedado

Family_with_children

10/10

Exceptional

21 Jun 2026

Marcy

Very nice room. The staff was helpful.

Family_with_children

10/10

Exceptional

20 Jun 2026

Hirau

No complaints

10/10

Exceptional

18 Jun 2026

jessica

I love Marriott ❤️

Family

10/10

Exceptional

07 Jun 2026

JUAN

Staff very professional, and courteous.

Partner

10/10

Exceptional

31 May 2026

Isaura

Breakfast included was amazing! Lots of healthy variety and great taste. The rooms were very spacious and clean. It was very close to many of the attractions I planned. Would definitely come back.

Family_with_children

10/10

Exceptional

29 May 2026

Maria Reyna

Me sentí muy agusto! Todo muy limpio y personal amable. Ojalá que tuvieran el horario de alberca para más tarde que las 8:00pm. Lo recomiendo

Family_with_children

8/10

Excellent

23 May 2026

Demetrio

Great service as what you expect from a Marriott only complaint nothing close by walking distance. You need a taxi for everything

Family_with_children

8/10

Excellent

19 May 2026

Radovan

Great breakfast options, helpful staff.

Family

8/10

Excellent

18 May 2026

Vanessa Eileen

Helpful pleasant staff. Clean and quiet.

Self

10/10

Exceptional

09 May 2026

Pauline

Everything was very clean, the rooms were great, friendly staff and very helpful. Breakfast was good. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Andre

Breakfast good. Parking Easy.

10/10

Exceptional

04 May 2026

Zayra

Great hotel, clean throughout, nice design, amazing roof top pool!

Self

10/10

Exceptional

04 May 2026

LI

Spacious room, perfect breakfast and helpful staff. Shuttle service is the same level as the other 5-star hotel.

Family_with_children

6/10

Pleasant

01 May 2026

Ray

It was a great stay with ONE Large exception. I reported a suspected key theft while away from the hotel and gave very clear instructions to staff when I called the front desk to lock down the room immediately. They didn't and I arrived to find rental car keys, laptop and my passport stolen. It was no one from the hotel but had they locked it in the system, none of this would have happened. The manager came from home to assist and was great along with the staff on duty later in the night. Other than that incident, I would have given 4 stars at least. And I am partially to blame for leaving the card exposed

Partner

6/10

Pleasant

28 Apr 2026

chantel

Great breakfast and rooms are very nice and clean. The rooftop pool was amazing. However, staff were inconsistent. Sometimes they were helpful while other times they could not be bothered and were rude. Also, I stayed 9 nights and my room was only cleaned twice. I don't expect it to be cleaned daily but atleast every 2nd or 3rd day would have been nice. The worst part was that they advertise free shuttle to the airport and I did what I was suppose to do and the day I was leaving my shuttle never showed. I therefore had to pay over a $100 to get to the airport by taxi. Was not impressed. I expected more from the Marriott. I was very disappointed 😞

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Purvesh

dvsvs

10/10

Exceptional

26 Apr 2026

Karla

Excellent

Family

8/10

Excellent

16 Apr 2026

Karen

Staff was very nice an attentive, only issue is that the included breakfast was not good, all dishes were cold, eggs were really hard, we ended up cooking in the room kitchen.

Partner

10/10

Exceptional

16 Apr 2026

Sukhpreet Singh

Very nice breakfast and clean rooms

Partner

8/10

Excellent

13 Apr 2026

Lauren

This was an amazing hotel for the budget. Our family of five was able to share one room (two bedrooms) comfortably. The pool was great for my boys (aged 11, 6 and 4) and we enjoyed breakfast daily. The location was really our only complaint. We love to walk places and there really wasn't anywhere to safely walk, so we ended up taking cabs into town daily. The hotel did offer a shuttle one of the days when it was available.

10/10

Exceptional

29 Mar 2026

Douglas

The rooms are great. Large, big kitchen area and great TV’s. United States programming. My room had a small balcony. Breakfast was okay. It’s a great place to stay in transit as it has an airport shuttle.

Friends

10/10

Exceptional

22 Mar 2026

Jean m

Amazing stay, beautiful rooftop pool , perfect and safe car parking. Front desk staff super helpful and Very polite. Chose this hotel because of its easy access by car. 10 minutes drive from Playa Fundadores, where the main action is. Perfect Hotel if you rent a car and explore By yourself the Mayan region. The Rooms are big and beautiful, we had a beautiful view on the golf course.

Partner

10/10

Exceptional

22 Mar 2026

Osvaldo

Very clean rooms. They did rooms service every day. The staff was very kind and helpful.

Family_with_children

10/10

Exceptional

20 Mar 2026

SUDEEP

Excellent place to stay!!! Very friendly staff and super clean rooms/common areas. Lot of choices for an amazing breakfast every single day…will come back again if we ever plan to stay in Playa Del Carmen/Tulum area.

6/10

Pleasant

15 Mar 2026

Linda and Doug

Free airport transfer to hotel worked great, easy to follow instructions but waited 45 minutes. Front desk staff wonderful and spoke good English. There is a small alcove selling chips and beverages. The breakfast was simply amazing and selections varied daily. Lots of choices - the fresh fruits were perfectly ripe and the coffee machine was like having a barista. Plan ahead for lunches and dinners because there is not a restaurant in the hotel or nearby. Our room was huge and very nice with a complete kitchen for cooking so perhaps take a taxi for groceries and beverages. The room was very clean and the bed was comfortable. The shower didn't get very hot and pressure was weak. TV worked well. The rooftop pool AREA was beautiful but the pool water was dirty and smelled bad. They finally closed it for much needed maintenance. You couldn't stand swimming in it. Get towels at front desk. Website picture showed a bar but it was empty of bottles and didn't appear to ever be open. I would stay here again for a night but with no pool, nope - not a chance despite everything else being nice. I swim daily for exercise.

Family

10/10

Exceptional

14 Mar 2026

Hope

The pool was great. The Roof Top a lovely place to watch the sunset. The breakfast was delicious.

Friends

10/10

Exceptional

13 Mar 2026

Hector

Spacious rooms full equipped. Pool at the roof. Very comfortable.

Family_with_children

8/10

Excellent

11 Mar 2026

Rafael

In my personal experience of staying at this hotel the room was clean and modern and the staff was great. The only area that requires improvement in this hotel is the POOL!!. The roof top area is great but the pool's water is cloudy which in my personal knowledge its a sign of bacterial growth or chemical in balance and hotel were great but the pool water was dirty and cloudy. I made a complaint to the front desk regarding the pool water and request for it to be cleaned on my second day at the hotel but it was never fixed and we stayed there for 6 days. We were unable to enjoy the pool for this reason. I hope they can fix it as i would definitely return to this hotel.

Family_with_children

8/10

Excellent

09 Mar 2026

Emily

Nice hotel, clean and good breakfast with a pretty view on the rooftop. Wish they provided water in the rooms or had ample service to water since sometimes they ran out of bottle water that you can buy.

Family_with_children

8/10

Excellent

09 Mar 2026

Jan

The pool is small, but on the roof so lovely to go up. Lots of seating and umbrellas. The staff are amazing and the cleaning staff are awesome. My only concern is that the breakfast, although varies daily, is not up to the standards of a Marriott.

Partner

10/10

Exceptional

06 Mar 2026

Te Chun

The pool would have been amazing if the quality of the water was a little bit better.

Partner

2/10

Poor

01 Mar 2026

Robenson

They put only One bottle of water in a room for two people. This is not good

Partner

10/10

Exceptional

27 Feb 2026

Deepu

Friendly staff, spacious room. Everything was as expected. Value for money

Family_with_children

10/10

Exceptional

26 Feb 2026

Jorge

Very Nice, Very Clean, Good Services...

Family_with_children

2/10

Poor

22 Feb 2026

Altantulga

The hotel has no good service, stinky smelly all over, bad smells from the toilet. Even you will notice right away once entered in the main entrance. Breakfast has no good choices and most of the time empty trays. Coffee machine didn’t work properly during all my stay period. Staffs are okay doing their duties properly. Only property management team or owner of the hotel must spend some money for renovation.

Family

6/10

Pleasant

20 Feb 2026

Teddy Takchap

Usually we enjoy staying at Residence Inns for their convenience. However this facility has some maintenance shortcomings. The service was wonderful and the breakfast was mediocre. Our room which was on the first floor smelled like sewer gas, like a trap wasn't fitted to the shower. The shower also just trickled out water until maintenance came and fixed it. The chain inside the toilet bowl also broke so it was a take off the cover and manually move the flapper until maintenance could be called. I think they fixed it with a paperclip but there were remnants of earlier rusty paperclips inside the tank so it will probably rust and become a problem agains soon. The location is ok if you have a rental car but otherwise would be inconvenient. Service was great and maintenance responded quickly but the overall feel was that they will spend more on quick fixes than if they did the job right the first time.

Family_with_children

10/10

Exceptional

17 Feb 2026

Douglas

very clean wonderful friendly helpful staff

Partner

10/10

Exceptional

15 Feb 2026

Lauren

Spent 10 days here and the entire staff was great!!

Business Family

10/10

Exceptional

15 Feb 2026

Anami Julian

The room was clean and it had a functional kitchen which helped me offset how brutally expensive downtown Playa del Carmen is. The garden view rooms are very quiet also which was a highlight for me.

Leisure Self

10/10

Exceptional

14 Feb 2026

Todd

Yes

10/10

Exceptional

14 Feb 2026

Teresa

Clean room and clean areas , staff gave beyond expectation of customer service

Self

8/10

Excellent

05 Feb 2026

Juan

The rooms are great, breakfast is ok, traffic is really high always to get into the hotel, not the hotel fault, but should be considered, you don't hear it from inside though. If you are looking for a fancy have it all hotel, this is Not it. This hotel is more like a hotel you will got out early and come back at night to sleep, as it does not offer any entertainment besides the freezing pool at the rooftop. There's a lot of stores nearby, that's a plus.

Leisure Family

8/10

Excellent

04 Feb 2026

George

Great room - nice size, room for everything we had and plenty of space for both of us.

10/10

Exceptional

03 Feb 2026

Marcelo

Comodidades e limpeza.

Friends_and_family Family

4/10

Poor

03 Feb 2026

Carmen

Very noisy room. Traffic major noise.
Could not get assistance to transfer to another room. The laundry room was not available due to maintenance.

Leisure Partner

8/10

Excellent

02 Feb 2026

Mary Ann

The staff was courteous and helpful
The carpets on the main floor need cleaning

6/10

Pleasant

01 Feb 2026

Christine Bridget

Front desk reception
Miserable double not nice and never say morning or smile.EVER THE MANAGERBWAS SUPER CRABBY!!!!

Only clean up girl at breakfast- as was amazing

2/10

Poor

30 Jan 2026

Dotra

I didn’t try hard enough to make sure we got to the airport on time. They kept telling us to check an email. We never received it so we had to spend $100 just to catch a cab all the way back to the airport and that was the reason why I checked in the hotel from the first place to make sure I had a ride to the airport.

Business

10/10

Exceptional

29 Jan 2026

Ramiro

Big room, clean. Good breakfast. Personal great

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Gord

The room was very clean, and had a wonderful layout. The only bad thing we can say about the room, is that the couch is not very comfortable.
This isn't a complaint, but just a suggestion... it would be nice to have an air-fryer oven in the kitchenette. There is currently only a small cooktop, and no oven, so you are quite limited in what you can cook.

Leisure Partner

8/10

Excellent

29 Jan 2026

Jennifer

It was very clean

Leisure Family

10/10

Exceptional

27 Jan 2026

Abhishek

Very nice spacious and luxurious room.
Friendly staff and great breakfast.

Friends_and_family Family

8/10

Excellent

25 Jan 2026

Quang

Everything was good except the transfer service the response was very slow and bad couldn’t even get the service set up had to taxi both check in and check out

8/10

Excellent

21 Jan 2026

Alejandra

I liked the breakfast options. I only could add that the bathroom needs maintenance. (Bathroom
Inside the room).

Leisure Family

10/10

Exceptional

21 Jan 2026

Lone

Very nice comfortable, clean and quiet hotel for 8 days. Super nice staff. Good and varied breakfast. Gym basic but sufficient
Close to some restaurants by foot and supermarket for groceries and we used the local colectivios to get back and forth to downtown for 10 pesos each. Super convenient (just make sure it says BOTH 30/30 and sorianna on it - we learned the hard way lol)
You are not close to a beach but the upstairs pool deck was lovely and not busy at all. It is next to a major road. You will hear some road noise but wasn’t bad and heard nothing in the room
They include free transfer from airport and rtn.
Very pleased. We will be back again.

Leisure Partner

8/10

Excellent

21 Jan 2026

JOSE ALBERTO

ALL GOOD, BUT THE HOTEL HAVE NOT SENT THE REUESTED INVOICE

10/10

Exceptional

14 Jan 2026

Alex Gil

Very clean rooms we stayed for more than 4 nights and had our rooms cleaned everyday. The staff was very helpful and friendly. The breakfast is very diverse and has lots of options . Very happy with this hotel , would stay here again!

Leisure Family

8/10

Excellent

14 Jan 2026

Bernardo Fritz

The common areas in the Hotel are not that clean and need more attention. The room was clean. Overall I was very satisfied with my stay.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Perry

No complaints.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

ling

good location

Leisure Family

10/10

Exceptional

05 Jan 2026

Kelley

Staff was great. Very helpful. Dominick kept our rm very clean. Paulo with mts looked after us immensely.

Leisure Partner

4/10

Poor

05 Jan 2026

Carmen T

The hotel is pretty far from restaurants and entertainment. The hotel ran out of breakfast (eggs) and coffee a few times during our stay.
I asked for a hair dryer and I was told they were “out”; didn’t get one until the third day. Products feel “low quality”. On the positive: staff was friendly.

4/10

Poor

05 Jan 2026

James

The room and the staff were fantastic. However they only gave you one bottle of water upon check-in and no more unless you purchased it at a very high cost. You had to walk or take a taxi to the nearest store in order to get drinking water to last me for my 2 week stay.

Leisure Self

6/10

Pleasant

05 Jan 2026

Maria Christina

The room was very spacious, however the hotel needs more ventilation- smelled damp.

Leisure Partner

8/10

Excellent

02 Jan 2026

Ashok Kumar

The soap is very cool. I also really like the moisturizer I love the breakfast three times. I ate the quesadilla and I like the bathroom so much. It’s nice and special and there’s lots of desks to put my stuff. There is lots of space. It’s next to the highway so it was a bit noisy. The check in line was so so long. My kids
also watched Tom and Jerry. Oh one good thing is there’s plenty of parking!

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Abdulaziz

It was great hotel, front desk was so kind

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Kiran

Overall good experience, Breakfast was too busy with less staff that were continuously working on cleaning plates and refilling. Outside the hotel it smells very bad may be due to sewer,

Leisure Family

10/10

Exceptional

29 Dec 2025

Sandy

All the staff are friendly and willing to help. Large clean spacious room!

Leisure Family

10/10

Exceptional

28 Dec 2025

Lingfeng

Clean room

Leisure Family

10/10

Exceptional

27 Dec 2025

Hao

Staffs are very nice to offer help. Room is clean.

Leisure Family

10/10

Exceptional

27 Dec 2025

Gabriel

Limpieza y comodidad

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Sean

Large rooms, very quiet. Slow check in. Pool was clean but cold. Breakfasts had lots of hot options with variety across days.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Gerrik

Rooms were very clean! Staff was excellent left money out to tip cleaning and they didn't take it trusted them not to take anything. Breakfast was very good we stayed for 12 days so more variety would have been nice but still very good. Roof top pool was rarely busy often got it all to ourselves which was awesome would absolutely reccomend staying here. Location is good will just want a scooter or a bike or something if you plan on exploring playa del Carmen many days in a row can turn into a lot of walking. We were supposed to have golf included however booked through Expedia and did not get to golf at the hard Rock so be aware of that if you plan on golfing

Leisure Partner

10/10

Exceptional

25 Dec 2025

Juan Carlos

Rooms were nice and spacious, excellent location , and the breakfast was a plus

Leisure Family

4/10

Poor

24 Dec 2025

Sergio

Front desk early in the morning around 2 am was no help at all was not up to the standards of Marriott i was tired needed help information and was just met with a bad attitude

Leisure Self

10/10

Exceptional

23 Dec 2025

Pooja

Good

10/10

Exceptional

23 Dec 2025

Ricardo

Excelente hotel

Friends_and_family Family

6/10

Pleasant

16 Dec 2025

Mickey

There is not blinds in the gym so in the morning your get blind , the pool area has no umbrellas , the breakfast is ok , half the time there is no coffee,no cutlery, no Bowles , I feel sorry for the breakfast staff there is not enough staff to help out , the cleaning staff was never consistent in cleaning our rooms , the sheets had holes , and we had a king size bed and they put sheets that were way to small for the bed ,

Leisure Partner

10/10

Exceptional

13 Dec 2025

John T

The room was clean and very well laid out. The bed and pillows we also wonderful.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

TERESA

Clean

8/10

Excellent

07 Dec 2025

Karen

Friendly staff

Leisure Partner

8/10

Excellent

05 Dec 2025

Noemi

It was clean

Friends_and_family Family

2/10

Poor

01 Dec 2025

Ritu

The room was very dirty

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Guanyu

Clean. Modern . Good breakfast.

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Greg

Unreal rooms, breakfast, and staff. We will be returning!

10/10

Exceptional

26 Nov 2025

Bernardo Gonsalez

The room was clean, staff on the lobby were friendly, and the best was the breakfast. Great variety greast testing andclean dinning area.

Leisure Family

10/10

Exceptional

26 Nov 2025

Isidro

Very nice and clean

10/10

Exceptional

25 Nov 2025

Diego ivan

Buen tamaño de habitación, amplia y limpia

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Lourdes

Limpio, amplio, muy buena atención

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

ZHE

Stay 5 nights in this hotel, staff service is great, they speak Spanish and English both, check in service very smooth and easy, after you book the hotel, they do send your complimentary airport shuttle booking link that you can fill it up, and you receive the voucher shortly. From cancun international airport to the hotel is about 1hour drive, room is very clean, and they do have kitchen in the room. Breakfast is from 7am to 10am everyday, very close the Xscaret park and Playa de carmen downtown, about 6-10mins drive, taxi easy to book, there is also a grocery store SORIANA and Starbucks close by, which about 6mins walk. They also have a MTS tour desk in the lobby from 8am to 4pm, that you can also book the day trip if you want visit chichen itza, Tulum, Xscaret park etc. Overall is good.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Samuel

Nice spot, good price.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Juan

CLEAN, FRIENLY STAFF, EXELENT LOCATION, FREE TRANSPORT FROM AIRPORT TO HOTEL AND VS

Leisure Family

6/10

Pleasant

08 Nov 2025

Mickey

The breakfast ran out of coffee almost every morning, the poor 1 staff had to clean and replenish food , they had no juice , they ran out of fruit and bread , the pool is nice , no umbrellas, the rooms are nice size but getting the room cleaned was a challenge, the front desk manger was not trying to be helpful, he also advised us that there is no vip , very confusing since this was one of the reasons i booked the hotel , the gym is ok but the sun hits the windows in the morning and there is no blinds , so impossible to work out in the mornings, plus there is no water in the gym , when i asked for water no one did anything about it , the laundry is nice option, and the parking is nice as well , don’t buy anything in there little store bought ice cream for a small container they charged 300 pesos,

6/10

Pleasant

07 Nov 2025

Mickey

The breakfast ran out of coffee almost every morning, the poor 1 staff had to clean and replenish food , they had no juice , they ran out of fruit and bread , the pool is nice , no umbrellas, the rooms are nice size but getting the room cleaned was a challenge, the front desk manger was not trying to be helpful, he also advised us that there is no vip , very confusing since this was one of the reasons i booked the hotel , the gym is ok but the sun hits the windows in the morning and there is no blinds , so impossible to work out in the mornings, plus there is no water in the gym , when i asked for water no one did anything about it , the laundry is nice option, and the parking is nice as well , don’t buy anything in there little store bought ice cream for a small container they charged 300 pesos,

Leisure Partner

8/10

Excellent

07 Nov 2025

Gorky

No limpiaron todos los días la habitación. Tenía una filtración de agua en el piso

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Flavio De Medeiros

The stay was excellent! We received one of the best service. Definitely will be back!