Name: Casa del Arbol Condo
Address: Calle21 Sur conDiagonal 85 SurMz. 275 Lotes 24 25, Playa Del Carmen, 77712, MX

10/10

Exceptional

13 Jun 2026

Thomas

Stayed a few times at the property!
Staff have always been friendly and very helpful.
Cleaning was exceptional.

Self

8/10

Excellent

19 Mar 2026

Thomas

Internally the room was clean & presentable. No difference from previous stays.
Very disappointed the elevator was not working, considering having to climb to the top floor with heavy luggage.
Ouside balcony was in dire need of painting!
Cleaning staff where exceptional, and other staff very friendly.

8/10

Excellent

03 Mar 2026

Lisa

The hotel is clean and very simple,
I liked having access to a full kitchen although this hotel is a bit far from the main attractions of Cancun and playa del Carmen if you do not rent a car. The staff was very nice .

6/10

Pleasant

04 Dec 2025

Lini

It was about 7pm. There was no staff, the door was locked when we arrived, no communication before, and no one answering Waht’s app phone calls and texting. We only had eSIM. We waited half hour there and luckily other clients walked by and help make a call to the host, finally got in.

Leisure Partner

8/10

Excellent

27 Nov 2025

Barbara

The room was great. More then expected. The staff was very friendly. We really enjoyed our time there. Only issue we had booked for penthouse as there was an elevator and after day 3 elevator didn't work so we had to walk all those stairs. I do realize fixing it was out of the employees control so we can't say anything bad or negative about that. Overall I believe we had a great stay. Exactly what we wanted away from the tourist zone.

Leisure Partner

6/10

Pleasant

17 Nov 2025

juan

Outdated

Leisure Family

4/10

Poor

16 Oct 2025

Jennifer

The room was dirty, still had clothes and trash from previous people, walls and doors were brown with dirt when should have been white, no signal on the TVs, locks on doors and windows flimsy, some broken or about to break….. gentleman at the check in was pleasant but was gone early and wasn’t back till late morning…. Just not what I was expecting from the pictures
Should have read reviews better before booking

Friends_and_family Family

2/10

Poor

12 Aug 2025

Juan

The place is very dirty, horrible smell I can’t believe how this place is open,
If you can choose another hotel do it
Everything is in really bad shape the picture in this website is totally fake

Leisure Self

6/10

Pleasant

29 Jul 2025

aldo

Walls dirty, sheets with stains... needs maintenance.

2/10

Poor

21 Jul 2025

PEDRO

Ocupa serio mantenimiento las puertas están en condiciones horripilantes la regadera avienta agua por todos lados las toallas están viejas la puerta del baño no cierra los aires ocupan mantenimiento la piscina no servía en definitiva no concuerda con la fotos las habitaciones.

Leisure Family

2/10

Poor

07 Jul 2025

Piotr Krzysztof

Very dirty and outdated place. We could not stay there for the time of our vacations. Communication with the staff only in Spanish nobody speaks English. Stay away from this place!!!! I

Leisure Partner

6/10

Pleasant

15 Apr 2025

Samantha

The overall stay was good and the price was very reasonable for what was offered. However, we were given a different room than the one we originally booked, which was disappointing. While the alternative room was still open clean and comfortable, it didn’t have the specific features or layout we were expecting, like a loft bed we had anticipated for our 9 year old son. It would’ve been helpful to have been notified in advance or offered a choice. That said, the service was decent and the location worked well for our needs as we spent a majority of our time out exploring.

Leisure

4/10

Poor

17 Mar 2025

Verified traveler

No hot water in the showers.

Self

8/10

Excellent

12 Mar 2025

Claire

Safety, large apartments, friendly staff, groceries not too far away

8/10

Excellent

11 Mar 2025

Liliane

My room was very spacious. It was clean I enjoyed the two balconies and the bed was very comfortable m.

Dishes, pots and pans were not the greatest, but if you complain, I managed to get two brand new frying pans! In the kitchen, I only had one water faucet, cold water. I had to hear my water for dishes. That wasn’t too bad. They did not supply drinking water. That was a tough one, because my water supply was transported on my back (71 yrs old). The staff were friendly except for one sour puss at the office. Zucette was in the office was a sweetheart! Language barrier with all the staff

Leisure Family

6/10

Pleasant

22 Oct 2024

NUSHRAT

I stayed in this property February didn’t get a chance to review it. The pool is tiny and in an inconvenient spot. Don’t think it’s cleaned regularly. You can probably wet your feet in it or stand awkwardly but not swim. The penthouse apartment was nicely decorated, but not necessarily a “penthouse.” I paid extra for breakfast included, and there is no breakfast there.. The area is out the way and not near downtown (by walking). You’ll need a car or taxi for sure. I wouldn’t stay again

Leisure Self

10/10

Exceptional

11 Aug 2024

nancy

Everything great for the price

Leisure Family_with_children

2/10

Poor

08 Aug 2024

Victoria

This shouould be for a child. Do not advertise that you have a kitchen when there are no utensils other than One plastic spoon, one broken pot two lids that dont match anything. Plus no drinking water the soap is in a ketchup bottlle

8/10

Excellent

25 Jul 2024

Thomas

Everything has been said on previous reviews.

Business_and_leisure Self

8/10

Excellent

15 Jul 2024

Thomas

Not much has changed from previous stays at this property. The staff are friendly and helpful, willing to provide service when required.

The area around is not a reflection on the property itself, because it is located in a residential part of the city. Management have attempted to maintain the property to a good standard, especially after the recent storm weather!

Overall I chose this property because I have had long stays in the past, which had been comfortable, and the rates are very good.

Business_and_leisure

2/10

Poor

02 May 2024

Amber

Very inconvenient location it is not possible to walk from the hotel you would need to take a taxi. The pool advertised is so small and dirty you definitely cannot swim in it you could maybe stand in it or just put your feet in but it’s in such an awkward spot there was never anyone using it. There was no breakfast available and no rooftop terrace as promised. The safe didn’t work, the TV didn’t turn on and was so tiny and when we would come back at the end of the day we would find our room an absolute sauna as the fan and AC were shut off by the staff. Would definitely not recommend staying here we ended up moving to a different hotel. It was our honeymoon and we were so disappointed. We tried reaching out to Expedia but we’re not able to receive any compensation. Do not book

Leisure Partner

4/10

Poor

22 Apr 2024

Sasha

Apartment was clean but warn out. Paint was warned off on doors and walls, toilet seat bolts rusted off, stove was covered in rust and baked on grease, dishes stained from years of use, and broken safe. The kitchen was not functional. Fridge did not cool, stove propane full but could not get pilot to light, minimal cookware. Selected condo to prepare meals, had additional $2,000 in food expenses since no functioning kitchen. Not told until arrival that you could not flush toilet paper down the toilet. This is common but it was not stated on Travelocity posting. Pictures on the posting were misleading. Property owners posted pictures for all the units available plus sister property. Pictures I thought would be our condo turned out to be for Casa Luca. Pictures must be from first built because the unit was very much worn out and not fresh as the pictures displayed. Pictures gave an appearance of more space. 2nd bedroom did not have air conditioning unit. Door must stay open at nighttime to receive cool air from common aera. Cement furniture and bed bases with thin mattress. This is common but should have thicker padding to not feel cement while sleeping. WIFI not consistent. Strong signal if in the common area but no signal in bedrooms. Pool was small and close to units. Pictures made pool appear larger and hid closeness to the first-floor units. To respect tenants, we could not use the pool as we would accidently splash on to their sitting area or the kids. Loud neighbors.

Leisure Family_with_children

10/10

Exceptional

22 Feb 2024

Adrianna

I appreciate that at the hotel was calm, it's about 20 - 30 minutes from downtown, so without any city noises. The service was nice and helpful if you needed some information.

Leisure Family

8/10

Excellent

19 Feb 2024

Suzanne

Met our needs. Basic room with kitchenette. Clean, quiet, reasonable price.

10/10

Exceptional

07 Jan 2024

SALVADOR UBALDO

super happy, I just love the place.

Leisure Family

6/10

Pleasant

25 Nov 2023

Paul

Great spot if you want to be away from the downtown area. Trying to get a taxi is very challenging and costly.

Leisure Self

2/10

Poor

14 Nov 2023

Robert R

Filthy. Dripping AC in room. Unacceptable!

Leisure Self

2/10

Poor

03 Aug 2023

Silvino

Terrible experience, our flight was delayed and we landed 11pm and we arrived at the building and no one was available and no one answered the phone when we tried calling to say we would arrive after 10pm. I hope they do the right thing and refund my money back.

Business Family

10/10

Exceptional

18 Jul 2023

Denis

This location is off the beaten path and away from the loud and overwhelming tourist zone of the Playa. Note that there is a shopping centre, grocery store and Oxxo all within a 15-minute walking distance. The staff Susy and Eric were incredibly friendly and amazing property hosts. The penthouse room was clean, spacious and the bedroom was comfortable and cool. Note that the room is on the top floor so the sun will heat up the cement and the A/C in the living room will not always be able to compensate. Get a cheap stand-up fan at Walmart and problem fixed!

Leisure Self

2/10

Poor

18 Jul 2023

Jaime

They layout was nice but it was far from everywhere and it looked like it was in a bad area i took off with in 10min of getting there got a different place to stay

Leisure Friends

8/10

Excellent

28 Jun 2023

Sarah

Decent stay for the price!

Our stay at Casa del Arbol was great! The pictures weren't 100% accurate but we got a GREAT price so were not complaining. The place was very clean. There was no patio furniture or anything outside on the huge patio.. just a cement table. Unfortunately the receptionists couldn't remember the wifi passwords so we had no wifi for the first night. We also noticed that the shower and the bathroom tap were shocking us while using the water. We did feel a little unsafe and that the electrical definitely isn't up to our standard. But again, we paid next to nothing for this penthouse so it wasn't the biggest deal. But this room was in a nice, safe and quiet location in Playa and allowed us to easily explore the city.

Partner

4/10

Poor

09 Oct 2022

MINERVA

The room was on 4 th floor with an elevator that got stuck 2x my husband had to force the doors open.
The beds were hard as rocks.
The whole condo was infested with ants.

No one at front desk before 8:30 am or after 7pm

Leisure Family

8/10

Excellent

29 Sep 2022

Jeanette

This is a great place to stay at
Big plaza just walking distance (for those who enjoy walking)
The rooms with kitchenette are excellent and convenient.
Will definitely stay again if i go back to playa del Carmen

Leisure Partner

6/10

Pleasant

11 Jul 2022

Verified traveler

The good: it was cheap and spacious.
Large fridge and kitchen.

The bad: you can tell the front door had been forced open and they had not fixed it. Parking was on the street and felt sketchy.

Friends_and_family Family

10/10

Exceptional

11 Jun 2022

Mario

Personally it was so beautiful and I recommend

Leisure Family_with_children

4/10

Poor

21 Mar 2022

Lucy

I like the location, because is not a busy area. There is only one place where to go and eat. The infrastructure nice looking but needs more handy man work. Broken walls, taped mirrors, dirty doors. You must experience by yourself.

Leisure Family

10/10

Exceptional

14 Mar 2022

jennifer

Great stay!!

I highly recommend Casa del Arbol, it is very spacious and clean. We had a great experience and would definitely stay again!

Partner

2/10

Poor

08 Mar 2022

Roberta

Be aware of this place. If you book the bigger suite they will try to give you a smaller one because they SELL upgrades to the big suite for CASH to other guests.
Place has mold as well.

Leisure Self

8/10

Excellent

24 Feb 2022

Mitchel

Handy if you travel by car with a big shopping mall nearby.

Leisure Family

8/10

Excellent

23 Feb 2022

Soo Jin

I liked this place. Fridge was in the e room and the room was spacious for me and my husband. Bed is not the most comfortable and the room was not soundproof so I could hear many things outside but it was quiet for the night thankfully. These are the things I would expect from Mexico so i wont worry too much. But it was good over all. We had a little kitten following us until the front door. That was cute

Leisure Partner

4/10

Poor

06 Jan 2022

Ashley Olivas

The room was alright. We stayed a week and the room was only cleaned once. The shower didn’t really have hot water. The ac didn’t work which made the room humid and hot. Also, we had problems checking it. Check in was suppose to be until 12 am, but there was no one at front desk. We had to sleep in the car because our phones didn’t work in the country until a couple days after. Overall, not the best place to stay.

Leisure Family

8/10

Excellent

05 Jan 2022

Joseph

TILL NEXT TIME WE MEET......

THE STUDIO PENTHOUSE IS NICE. REAL BIG BALCONY. I WOULD LOVE TO STAY AGAIN BUT THE BED IS OLD AND CHEAP. MY BACK HURT. ONCE THATS FIXED WE ARE A GO!!!!!!!!

10/10

Exceptional

30 Nov 2021

Ricardo

Great Stay!

The price was excellent! Even though it says there is free parking, the parking is on the street not inside the property (but the street seemed safe). There is no one in the office after 10 pm and before 8 am. It is close to stores and the main highway.

Friends_and_family Family

6/10

Pleasant

15 Nov 2021

Hector

Esperaba estar mas cerca de la zona central. La limpieza pudo estar mejor y le hace falta pintarlo para que se vea en mejores condiciones.

Leisure Partner

2/10

Poor

10 Nov 2021

Dale

There was no internet in the property my entire stay!! Bugs everywhere! False advertising on room condition! It was the worst! I want a full refund!!

Business_and_leisure Self

10/10

Exceptional

15 Oct 2021

Cameron

Very great!

Very nice Condo, just needed one more towel

Friends_and_family Friends

10/10

Exceptional

10 Oct 2021

Verified traveler

Good

The rooms are large . In a matter of cleaning they should improve, I saw a cockroach in my room. the stove was very dirty. I rented a car but this hotel does not have parking and I had to leave the car outside on the street. The area has a lot of abandoned land.
The mattresses are old and they feel the springs. The music of the guests was heard in my room. An important point is that the reception employees should be friendly and greet the guests but they focus a lot of their time on the cell phone.
…but without a doubt I would return again.

Business

8/10

Excellent

29 May 2021

Salma

Space and relaxing condo

The condo was nice and relaxing. The only thing I didn’t like was the main door was slamming all the time. They need a rubber lining so doesn’t make noise. The floor was very dirty, it’s seems like the workers never clean the floor but they put clean towels and fix the bed. The cookware was worn out. Everything else was comfortable and relaxing. I would recommend this place to a friend.

Friends_and_family Family

10/10

Exceptional

22 May 2021

Verified traveler

El precio fue excelente espero volver y que no suba el precio. El personal es bien atento y amistoso. Solo a 10 minutos de la 5 ta avenida y de Xplor y Xcaret a 8 minutos.

Family

8/10

Excellent

29 Apr 2021

Subhashree

Clean rooms. We didn’t have internet for 2 days in the room and that created issues for us otherwise everything else was good. Friendly staff. Not many kitchen utensils.

Friends_and_family Family

8/10

Excellent

27 Apr 2021

Subhashree

Okay for few days

Clean rooms. Toiletries was not good. Friendly staff. Kitchen utensils were limited and not upto standard. TV in the bedroom was not working.

Friends_and_family Family

10/10

Exceptional

06 Apr 2021

Verified traveler

This place felt like home away from home. The staff was very friendly and pleasant especially with the kids. I will definitely come back there when I go to playa again. Loved it!

Friends_and_family Family_with_children

6/10

Pleasant

11 Mar 2021

Joseph

AVERAGE

THE CONDO WAS SPACIOUS AND HAS A LARGE BALCONY. THE WIFI WAS FASTER THEN AVERAGE. THE BED WAS VERY UNCOMFORTABLE. THE UNIT NEEDED CLEANING AND PAINTING. THE KITCHENS NEED MORE AMENITIES.

Self

10/10

Exceptional

29 Dec 2020

Verified traveler

Es una propiedad muy nueva ,en 5 minutos a la playa y el costo de taxi 70 o menos pesos no más de 5 dlls. Enfrente ahí un súper chico pero puedes comprar básicos para llevar a tu cuarto. Muy amplio ,limpio y el personal muy amable!!! El precio muy bueno.

Leisure Self

8/10

Excellent

15 Dec 2020

M

I liked that I was on the top floor with my own large balcony/patio vey private. It was vey comfortable in this manner. The mattress needs to be changed, but for the price it was good. My “penthouse” connected to another suite which made for thin walls, so you can hear the neighbors. They are trying hard to recover from pandemic so they are putting things in order. They are short staffed. Miguel and Cristian were very nice. A taxi ride to la quinta Avenida 50-70 pesos about 2.5-3.5 dollars.

2/10

Poor

06 Nov 2020

Kirkland

Unclean At Check-In

The apartment had an unpleasant smell. When I arrived in the apartment the refrigerator was unplugged and out on the terrace. There was beer bottles left on the table. It seem as though nothing was cleaning before check in.

Self

6/10

Pleasant

21 Oct 2020

Verified traveler

Didn’t look how it was shown on Expedia.It was so so not so clean,

Leisure Family

2/10

Poor

24 Sep 2020

leydi

I specifically stayed at this hotel for the bunk bed(loft), my son was so excited! I get there and when he takes me to my room it's not the one I booked-I tell him and he says I reserved the one he gave me, not the bunk bed. i said ok and then i checked my app to make sure- I did book the bunk! i go down and tell him and he said the one he gave me is pricier - that was never the point- this is a cheap-ugly hotel, it was only the \"cool bunk bed\" experience my son wanted. he is little.
anyway- AC in the kitchen was not working- pool was gross- area is sketchy

Leisure Family_with_children

10/10

Exceptional

24 Aug 2020

EclipseTravel

As per previous reviews, enjoyed my stay at the property.

Business_and_leisure Self

10/10

Exceptional

13 Aug 2020

EclipseTravel

Very happy with my stay....Extended due to COVID-19

Friends_and_family Family

10/10

Exceptional

28 Jul 2020

Eclipse-Travel

I have extended my stay at this property because I have enjoyed the previous 4 weeks stay during COVID19... The property & staff have been very good.

Business Self

8/10

Excellent

23 Jul 2020

Verified traveler

Nice room just seem like it hadn’t been use for a while and needed a fleshing up.

Partner

10/10

Exceptional

14 Jul 2020

TCWilkinson

I have an extended stay at this property! The property itself is very clean and well maintained.

It could get very noisy with many guests because doors are slamming because residents dont understand if balcony doors are open the main entrance door will slam shut. In confined buildings the way this hotel is structured it is constant, even with very few residents.
Maybe dampers on the doors could resolve this very easy?

Overall the staff have been excellent, very attentive, and always with a smile. Suites are very spacious, and amenities in the suites are very adequate. I would book again if I am staying in Playa Del Carmen.

Business_and_leisure Family

2/10

Poor

26 Feb 2020

Regina

Very uncomfortable

Pretty bad experience. First day we left sign for room cleaning, they didn’t do it. Every single day of our stay we had to go to front desk to ask for towels/shampoo/soap. The bed and pillows were really uncomfortable. Hard to find this place in a run down neighborhood, parking is only on the streets and hard to find a spot close to building. On our last day we had no internet at all, left on 2/25 and still no internet available. Had to ask for office password in order to do my flight check in. The only nice thing about our stay was the friendly little guy that apologized for all the inconvenience
We’ve had. He brought 2 croissants within a coupon for a wine glass if we had dinner at a nearby restaurant.

Partner

8/10

Excellent

12 Feb 2020

Marissa

This stay was an incredible value. We had a lot of space, the front lobby was staffed basically 24/7, and we felt safe and close enough to the main part of town to bike even though the condo is in the residential area (Ejido). Staff was kind enough to let us keep our bicycles locked in the hotel area as opposed to outside for safety. There's an area to park your moped/vespa if you rent one of those instead.

The TVs and stovetop provided worked well. You are also given a set of basic kitchenware so that you can prepare simple meals in your room. We didn't use the pool but it is beautiful and was kept clean. There is also a vending machine with basic snacks.

My only complaint is the towel service was pretty bad--the towels were a pretty rough and stained and when we asked for a change they only gave us one, no extras and not even a hand towel. The walls are also very thin--the building is made of concrete and everything echoes. You could often hear children running in the room above, but it didn't bother us as we spent most of our time out. I wouldn't expect any extra frills, but if you are okay with simple accommodations I highly recommend this condo.

Leisure Partner

4/10

Poor

20 Jan 2020

Guest

The good - Large penthouse unit, large balcony. AC worked well. Very nicely decorated. Nice tile and finishes.

The bad - A chair in the bedroom fell apart when my wife sat on it. She is a small person and the chair was not glued or nailed together. She was cut and received bruises. The bed is as hard as the floor. The unit could have been a little cleaner, but not terrible. The hotel is in a bad area of town, far from everything. When walking back to the hotel a local told us not to go down a certain street because it was dangerous. We left after 2 nights due to the horrible mattress. You simply can not get a goods night sleep. The manager said he would process a refund for the remaining 5 nights if Expedia agreed. The Expedia agent could not get in touch with the manager. I assume we will not see a refund.
You are only give 2 towels and must ask for hand towels and wash clothes. You will need to know some Spanish to communicate with the front desk.
It was a good thing we were on the top floor. every evening and morning all you can hear are dogs barking everywhere. It would have been very noisy in a lower unit.

Leisure Family

8/10

Excellent

06 Jan 2020

Verified traveler

Good place bad location.
Wouldn’t stay there again

Leisure Family

8/10

Excellent

04 Dec 2019

Verified traveler

Friendly staff, good housekeeping. 40 min walk to the beach and 5th ave tourist area. Nice secure condo building. Good wifi and a/c. Could have used some basic kitchen supplies, like a frying pan, cork screw, wine glass, can opener, microwave all missing.

Leisure Self

8/10

Excellent

07 Nov 2019

Verified traveler

In general very good. Staff extremely friendly and helpful. Good value for the rate

Leisure Family

8/10

Excellent

20 Aug 2019

Esmeralda

casa del árbol is very nice location is good very quiet and safe!super market 2 books away and a mall as well!the property is very nice condos are very clean loved that they have netflix and the staff are very friendly other guests that are there are also friendly!!my family and i love this place!we highly recommended it for families or couples!!we will be back soon!!

Leisure Family_with_children

10/10

Exceptional

09 Jul 2019

jessica

Excellent hotel overall the service from the beginning just amazing time and really recommended

Friends

10/10

Exceptional

02 Jun 2019

Verified traveler

I was at first a little disappointed that it was a bit far away from the action. I soon enjoyed the walk along the main street to and fro. I will probaly stay again before I fly out from Cancun

Leisure Self

8/10

Excellent

14 Apr 2019

Verified traveler

It was nice, comfortable self contained place.
The location was a little difficult to find and a bit far from the beach.

Leisure Family

2/10

Poor

24 Mar 2019

Verified traveler

Scary neighborhood....

Did not stay, did not get out of car. We have been In Mexico for a week- lovely time at all other small hotels, people have been great.
This place’s location is a bit scary for us!

Family

10/10

Exceptional

17 Mar 2019

Verified traveler

It was quiet and away from the crowds. The rooms are spacious & clean , front desk was always helpful No matter what time. So friendly that was a plus . If you need to go anywhere it was $2-$3 dollars in a taxi They will call one for you.I Give it a 5 star.

Leisure Family_with_children

10/10

Exceptional

27 Feb 2019

Giovanni

Overall our experience was very good
All the staff was very helpful and provided everything we needed.
At the front desk,Marco went out of his way providing useful information about visiting Tulum, local transportation and the best shopping. We would definitely come back.

Partner

4/10

Poor

04 Feb 2019

Verified traveler

I would not stay here again. It was clean but a little scares onamenities. Kitchen but nothing to cook with.

Leisure Family

2/10

Poor

16 Jan 2019

Verified traveler

The place was 2 inches from a busy road. A guest told us there were lots of wild dogs close by. The advertised 2 pools were stupidly tiny as well as dirty. The suite was clean but smelled horribly of cleanser. We signed up for 3 days but left after 20 minutes. Hope we can get some money back. Stay away!!

Leisure Partner

6/10

Pleasant

02 Jan 2019

David

It was cheap but not much to offer. No pool that you could swim in.

Leisure Family

10/10

Exceptional

30 Dec 2018

Nish

The property was neat and clean. The receptionist was helpful and she gave us good recommendations on places to visit. The kitchen can use some more utensils, we did manage fine with what we got. Also a microwave would have helped. All in all had a very positive experience.

Leisure Family

10/10

Exceptional

03 Sep 2018

Edilberto

Great for families!!

Very good place!!!

Family

10/10

Exceptional

14 Aug 2018

Verified traveler

The rooms are very spacious and clean. Plus the staff is friendly!

8/10

Excellent

13 Jul 2018

Stacy

Everything was as great. The only problem I had was there was one air conditioning unit. It was located in the master bedroom. There was a fans for the the other bed room and a ceiling fan for the living room and kitchen. I have to to leave the master bedroom door open to try to cool the rest of the condo.

10/10

Exceptional

28 Jun 2018

Uriel

I loved the fact that a mini kitchen was integrate

It was phenomenal, awesome. It was centered to the parks, beaches, and downtown.

10/10

Exceptional

26 Jun 2018

David

Excellent property.

Everything is new. Only thing I would recommend is to keep better maintainance on the pool. I rented to rooms, because we were 4 adults and 2 kids, but only use 1 to sleep and whole time use the other. You can even cook. Close to Soriana and Cinemex. Easy access to freeway to go to Tulum.

8/10

Excellent

28 May 2018

Ces

It was really great time. My neighbor likes to move hers tables a lot. That was the only bad issue. I was there for 2 days and was good after the long day traveling around Playa del Carmen. No far from downtown and uber in Mexico is cheaper then Canada or USA

10/10

Exceptional

02 May 2018

Vagabunda

Cantrally locations make a different!!!

The manager and his staff running this and other properties do their best to asist their customer.

I had a wonderful time at the new location as it was closer to the main attractions.

The manager allowed me to transfer to a central location, of course I had to pay for the upgrade.

But it was worthed it!!

10/10

Exceptional

25 Apr 2018

kpiper

View of the trees

Very nice accommodations for larger families. Easy access to shopping and restaurants. The staff were very nice and helpful. Booked through Expedia, no problems checking in or out.

10/10

Exceptional

07 Apr 2018

Verified traveler

Great for the price

Its ideal location allows you to be close to everything but not were everyone is. There are always taxis within minutes to get you to your destinations. It’s very peaceful and has just what you need to enjoy your vacation.

10/10

Exceptional

03 Apr 2018

Verified traveler

Very Clean

Not to far from the Playa Del Carmen center and right by a mall you can jump right onto the highway to head to Cancun or Tulum good location.

8/10

Excellent

02 Apr 2018

rimpa

Staff was great. Hotel was really good, there were big ants in the room and bathroom

8/10

Excellent

31 Mar 2018

Verified traveler

Nice hotel but not really close to anything.

This is a new hotel and the staff are really nice. But when I booked the hotel based on rating nobody mentioned that this place is not close to 5th avenue and is in a deserted area. If you are looking for a quiet place than this will be a nice place to stay just know you will need a taxi to go anywhere.

8/10

Excellent

30 Mar 2018

Verified traveler

Apart.Hotel located in a mexican neighbourhood

Can be quiet exept the dogs in the next houses. Itos a new Beton building.

8/10

Excellent

27 Mar 2018

Dawn

Good budget stay

The apartment was very spacious. Bed was comfortable. Shower hot and good pressure. The TV was not premium channels as advertised. The swimming pool was clean, we didn't use, weather was not warm enough and the pool was mostly in the shade. Not enough utensils to cook, needs pans, only 1 frying pan supplied. The cost for a taxi into the 5th Avenue area is officially 50 pesos. Takes about 40 mins to walk. WIFI was decent.

Partner

10/10

Exceptional

25 Mar 2018

Verified traveler

Great hotel for the price

Love it, customer service is amazing. Room was really comfortable. Will love to come back.

2/10

Poor

21 Mar 2018

Terry

Beware! Do not stay here!!!!

I booked the hotel for 9 nights and the next day tried to cancel the reservation or at least change it to one night because we had friends there who offered to host us. We were told that they would not cancel our reservation or make the change and would not give us any money back because they had already prepared our room even though they weren’t expecting us for a week. We got to the property and found out that they had mislead their proximity to the beach and pretty much anything else within walking distance. Very frustrating to feel we had been completely taken advantage of and lied to!

Family

10/10

Exceptional

18 Mar 2018

Alejandro

Great stay

Very nice stay. Hotel is in very nice condition. Parking was just street parking but staff was very friendly and gave us what ever was necessary.

Family

10/10

Exceptional

16 Mar 2018

Verified traveler

Great place to explore the Rivera Maya.

Comfortable, safe, high quality place to come back to after day in the beach or exploring Rio Secreto or Tulum. Offers quiet space but also Access to everything in the area.

10/10

Exceptional

07 Mar 2018

Fernando

Very friendly

Place very new, staff super friendly. Close to downtown

10/10

Exceptional

19 Feb 2018

Verified traveler

Nice , clean and friendly people

Everything is good , The only problem is no aircondtioning in main living area. Air in the masterbroom.