Name: The Reef Playacar Beach Resort & Spa
Address: Av. Xaman-Ha Retorno Sayil S/N Fracc, Playa Del Carmen, 77710, MX

4/10

Poor

04 Aug 2026

Sara Rose

This property is beautiful, and has so much potential that leaving a negative review makes me sad. There are a handful of reasons we will not be back, and I must honestly say this is the first time ever travelling anywhere in Mexico that we encountered unfriendly staff and locals. For positives, our toilet needed to be fixed and the maintenance staff was amazing at getting this done quickly. Our room was always clean, and our guy Pedro in the upstairs bar was the best bartender. The pool bar is so overloaded with people that the staff don't really have time to catch their breath. If there was another bar in this vicinity it would alleviate a lot of this issue. If you're not a local with a day pass, you will wait 30 minutes for drinks. We always tip and wait our turn, but more than once a bartender was taking our order, made eye contact, and then took somebody else's order never coming back to us. There were actually a handful of times we left the bar. The food itself was not great and the staff in the snack shack were always angry, but what was alarming here to us was we have a Spanish language allergy card for a kid with food allergies, none of the food is labelled and there were times we provided the card to navigate the language barrier, and it wasn't even addressed. Lastly, this is not a relaxing place, you can hear everything all night long in your building, and the bed was rock hard. So much potential if they'd pay attention to the right things. No more space to write.

4/10

Poor

03 Aug 2026

selene

Staff is not helpful very rude and also don’t want to help with anything.

4/10

Poor

03 Aug 2026

IVETTE

Not many food options and no poolside service. Hotel was pretty but poor staff and pools

6/10

Pleasant

31 Jul 2026

Jessica

1. Never stocked our “mini bar” in our room even after letting the front desk know. 2. They did nothing special for our 25th anniversary-even tho they asked if we were celebrating anything. 3. Very unclear at where things were located on the property- very unhelpful, we looked lost and stupid. 4. The main pool is hot and kids all over the swim up bar, we could never get a drink there. Also- the bars close EARLY! If you have no drinks in your room ie mini bar- you’re SOL. Other pool was being used for water sports?! The bf/dinner buffet really didn’t have much at all. Mainly gross. No one “took care of us” or friendly. In an all inclusive resort we expected way more- as we’ve stayed in many places. We will not be back here ever! Very disappointed.

6/10

Pleasant

31 Jul 2026

Robert

This was my first stay at an all inclusive resort and most of the staff seem to expect that you know what you’re doing. It was not easy to get answers. On my third day, there was heavy construction right outside my room most all day. Some of the wait staff were very friendly and some were far from it. Don’t trust the opening times for bars or restaurants - especially the upstairs bar. It’s a neat resort, though.

8/10

Excellent

28 Jul 2026

SHELLEY RAE

Our room was always clean thanks to NORA.
The staff in the buffet was great, very friendly like NORMA and WALTER.

2/10

Poor

27 Jul 2026

Felix

Did not enjoy the bar at all they would run out of glass to service the drinks. The hotel was not runed correct. There are so manning more problems with the hotel!

10/10

Exceptional

26 Jul 2026

Jesús

Nos encantó que es un resort pequeño, todo está cerca, no hay que caminar mucho para llegar a la playa o lobby. El hotel está construido entre vegetación local y puedes ver mucha fauna. La variedad de comida muy bien y el servicio de bar en la piscina muy amables y atentos. Muchas gracias.

2/10

Poor

26 Jul 2026

Thelma

I rarely leave negative reviews, but I feel obligated to share my experience so other travelers know what to expect.

I booked this hotel through Expedia as part of a vacation package. Unfortunately, the hotel did not meet the expectations of the room or service that was advertised.

From the moment we checked into our room, there was water leaking from the bathroom ceiling/light fixture. We reported the issue to the front desk three separate times during our stay, but nothing was ever repaired. No one came to inspect the problem, and we were never offered another room.

Before checking out, I spoke directly with the hotel manager to explain the situation and request some form of compensation for the inconvenience. My request was denied, and I was told to contact Expedia instead.

The most disappointing part wasn’t just the maintenance issue—it was the complete lack of customer service. When guests report a problem multiple times, they expect the hotel to either fix it or provide another room. Neither happened.

I cannot recommend staying here based on my experience. I hope management takes guest concerns more seriously and improves both the maintenance of the property and the level of customer service.

10/10

Exceptional

25 Jul 2026

Annesha

The property lush vegetation was amazing with the waterfalls

8/10

Excellent

24 Jul 2026

Jessica

Clean room

10/10

Exceptional

22 Jul 2026

Luz Elena Gonzalez

I really like this place, I normally reserve here, the buffet is really good and the swimming pools are nice

4/10

Poor

17 Jul 2026

Reynier

me hicieron pagar el vip para poder adquirir bebidas y el cafe habia que pagarlo..la comida del buffet muy limitada la variedad y los restaurantes especializados siempre estaban llenos

Family_with_children

4/10

Poor

11 Jul 2026

kamal

The staff were helpful and the property is clean but rooms has no view and no office if you work remotely the rooms also have an wall ac unit not central which means the bathroom has no ac, if you expect a great buffet you will be disappointed the buffet has very little food to eat and is not diverse, the, if you expecting to hang in the lobby at night there is no lobby to hang at its 3 sets of tables that’s is it, they have two tiny pools and only one has bar, the front appeal of the hotel feels like a motel, the room doors have big gap underneath you can hear everything from outside, over all the experience will disappoint you also the beach is full do sea weed. They mentioned there was a coffee place but I never found it and said open only for 2 hrs which defeat the purpose, the cost to come here was way higher then 5star resorts I’ve been too, one staff talked to me about my experience and said he will do something abt it didn’t know what but never seen him again. Over all if you used to big resorts this is v tiny and has not much to do. But it’s 5 min driver from playa del Carmen 5th st that is the only advantage.

Self

8/10

Excellent

09 Jul 2026

Katie

This is a jungle experience! You’re surrounded by beautiful trees and vegetation… exotic animals and their unique sounds… as well as a beautiful beach with 2 pools and a swim-up bar!

The staff is friendly and genuinely happy to see and accommodate you. The swim-up bartender, Antonio, is a true professional… quick to make your drink, fun, and entertaining! The restaurants were beautiful and clean, and the food was quite good.

The property, itself, was extremely well-maintained and clean, and equipped with all the amenities you could want. We actually planned to be in town for a good portion of the trip, but my family and I didn’t want to leave the resort! It was such a relaxing vibe, great for families and couples… a great mix of both.

Thank you to everyone at The Reef Playacar for such a beautiful and memorable family vacation. We would DEFINITELY go back!

Katie 💕

Family

10/10

Exceptional

05 Jul 2026

Benjamin

Love this place and the boutique-like setting. Everything is close, food is delicious, pools are great.

Family_with_children

6/10

Pleasant

02 Jul 2026

Ashley Elizabeth Anast

The Reef is an eco hotel which means to me less luxury than others because they are trying to use more sustainable practices- and while I appreciate that, there is a trade off. The staff was friendly, but they are very pushy about the vacation club presentation. While the hotel was overall clean they did not change the sheets while we were there- a week long stay. The mattresses are EXTREMELY firm and the pillows thin so lack support, very uncomfortable in our opinion. Also the walls/floors lack sound proofing and we could hear other guests at all times- and they were not being excessively loud. The food was not good, we tried the buffet (which buffets are never great anywhere in my opinion), and both the Mexican and Italian restaurants and all were for lack of a better or more eloquent word, gross. We ate most several times at the snack shack which was ok and used Uber Eats to have local food delivered- which was a big unexpected expense for what I thought would be all-inclusive. The pools are nice though they got pretty dirty later in the day… which partly is normal with nature all around. The beach is great, the Sargassum only kept us out of the ocean 2 of the 6 days we were there, they really try to keep it as under control as possible. The animals and plants on the property were a highlight! Overall we managed to make the best of our trip, but I’ll be looking for different accommodations next time I visit Mexico.

Family_with_children

8/10

Excellent

24 Jun 2026

Kevinrajah

I really enjoyed the food and catering offered by this resort!

Friends

8/10

Excellent

17 Jun 2026

Stewart

Easy check-in.. up charged even though I was not supposed to be.. but they ended up giving me credit on my bill… it’s not offered any room upgrade until I complained, even though I was supposed to be… even though I booked a premium package they still wanted to charge me for every little thing.. like my friend who needed to wait there for an hour for us to leave to go out they wanted me to pay for a full day pass for that…food was average …Mexican restaurant was not good .. bartenders were great …jacuzzi would not turn on…

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

why

As someone who has gone twice to the resort back to back(2025-2026)

Resort was amazing as always good is great customer service is amazing

Down side I just came back June 14th 2026 and they are remodeling views and pools look like they need to be touched up (has a bit of mold and missing tiles within the pool on the side and bottom.

Lastly they have this promo where you can experience another of there resorts which is cool but in reality there’s a catch (which is okay )
You have to listen to a 90min sales pitch
I was okay with all of it since they give you 65$ to spend at the hotel and free pass for another resort all day.

Downside in my experience we told the seller we weren’t hungry and yet he took us to eat to wait for him because he was hungry, (since we were under the 90min timer we had no choice ) the worst part is that even though we told seller we are not interested they got super upset and fuzzy even his boss gave the worst attitude honestly ruin the mood and didn’t want to experience this new resort and wasted part of my day

Partner

10/10

Exceptional

13 Jun 2026

Marisol

La pasamos muy a gusto! Todos muy atentos y amables. El lugar bien cuidado y limpio.

Family_with_children

6/10

Pleasant

11 Jun 2026

Diana Lucero

I've stayed at six different all-inclusive resorts, this was unfortunately my least favorite. The resort seemed understaffed, especially at the buffet, where we often waited 10 minutes or more just to receive drinks. While the staff worked long hours and appeared overwhelmed, the service experience was inconsistent, and some bartenders seemed frustrated when taking drink orders.
The hotel would benefit from hiring more staff. The entertainment was very repetitive, consisting mainly of beach volleyball, pool volleyball, and similar activities each day. The entertainment team also lacked the energy and enthusiasm I've experienced at other resorts.
The pools could have been maintained better. My son actually cut his toe while swimming, which was concerning. Dining options were limited, with the buffet being the primary choice during the day. There were two additional restaurants, but they were only available by reservation in the evenings. One highlight was the late-night taco stand, which we really enjoyed.
On the positive side, the resort was small and never felt crowded. Because tourism was low due to the sargassum, we often had the pool almost entirely to ourselves during our seven-night stay. The resort did not meet the expectations we had based on our experiences at other all-inclusive properties.

Family_with_children

4/10

Poor

09 Jun 2026

meredith

Landscape

Family_with_children

8/10

Excellent

08 Jun 2026

Roba

Property was cozy , clean and nice. I also enjoyed the evening entertainment a lot.

The only thing that I wish was better is the food quality. The quality of Mexican food I get here in the US is way better than the food served at the resort. However, cleanliness of the facility and staff courtesy were more important to me

I am not alcohol drinker. I wish there was a way to make up for people like me - better food quality and nominal fee for being served alcohol maybe?

Thanks

Family

8/10

Excellent

05 Jun 2026

Brady

We enjoyed our stay

Partner

10/10

Exceptional

03 Jun 2026

Sandra

Excellent 100 %

Friends

10/10

Exceptional

03 Jun 2026

Daisha

Everything was great besides the food. They need more Mexican authentic food. I’d rather the food a solid 3/10:((. Loved the staff and the drinks were amazing. Alermo was the best bartender ever hands down.

Family_with_children

10/10

Exceptional

02 Jun 2026

Araceli

Very nice hotel. Friendly staff and the whole area was clean. Saw a lot of employees cleaning and doing maintenance to keep the hotel in excellent conditions. Pool was very clean as well and the main restaurant “Chula Vista” offered a different menu everyday. I would just say that a few improvements are needed in the seasoning of food to make it more delicious but presentation is amazing!

Family_with_children

10/10

Exceptional

28 May 2026

Hasahn

Need to do better with ensuring visitors have reservations for the Dinner, but overall very good experience

Family_with_children

10/10

Exceptional

19 May 2026

Vanessa

Upon entering the resort we were welcomed with champagne and helpful staff that assisted with our luggage. My husband and I enjoyed our honeymoon and appreciated our getaway at such a beautiful location within steps away from the beach. Resort has lots of amenities and a great a variety of food and drinks. Highly recommended!

Partner

10/10

Exceptional

17 May 2026

Silvia

Very good everything, people were friendly

Self

10/10

Exceptional

07 May 2026

Jessica

Beautiful location, beautiful beach. Wonderful food. Staff was so helpful.

10/10

Exceptional

05 May 2026

Asha victoria faith

Our stay was great!! 5 days, we enjoyed the food, the beach, the lounge chairs, the snack bar, the pool bar, the music, the à la carte menus, the drinks, the staff were friendly and helpful right from the start. Overall a great resort for what you’re paying

Partner

6/10

Pleasant

29 Apr 2026

Udit

The staff were generally friendly, but there weren’t enough of them. Many times, stations were understaffed or not staffed at all.
The pools were not very clean and were too warm for my taste, although my son didn’t mind.
The beach is beautiful and spacious. We visited during seaweed season, which was disappointing. They do try to clean it, but it’s a Sisyphean task—it’s very hard to keep up.
The food was very mediocre, including at the Italian restaurant. The Mexican restaurant was better, but unfortunately two of us ate something there that caused severe food poisoning and cost us an entire day of our vacation to recover. We reported it, but the response felt like a dismissal of responsibility.
Overall, you get reasonable value for the price. We did appreciate that it’s a smaller resort rather than one of the huge complexes, and it was nice that it’s built within a jungle setting rather than as one large building.

Family_with_children

8/10

Excellent

26 Apr 2026

Sarah Pereira

Beautiful resort very different. The resort was charming and it felt like we were staying in a park - small resort but that’s what made it special
Beach area was small but beautiful. Would recommend if you want something different.

Family

10/10

Exceptional

24 Apr 2026

Calli

The resort is so well kept & clean, the food is good with tons of variety, and filtered water stations throughout the resort that we drank from the entire time with no issues! The staff at the reef are incredibly kind and the entertainment staff were the best! 10/10

Friends

10/10

Exceptional

21 Apr 2026

Major

The resort met all my expectations. Lovely jungle atmosphere.

10/10

Exceptional

17 Apr 2026

Timothy Allan

The pools were nice property was very clean and tropical, which I really liked

Partner

8/10

Excellent

17 Apr 2026

AHMAD

The main issue was with the room itself. There was a connecting door to the neighboring room, and because of that we could clearly hear our neighbors talking, which made it feel uncomfortable and not very private.

Also, the bed and pillows were quite hard, which affected the overall comfort.

Other than that, everything else was fine.

Partner

10/10

Exceptional

15 Apr 2026

Lauri

Yes

Family_with_children

10/10

Exceptional

15 Apr 2026

Issak

All the employees were so kind, and very helpful.

Partner

10/10

Exceptional

08 Apr 2026

Diane

The location, activities, and property itself was wonderful. I really enjoyed doing yoga and aqua aerobics everyday. I wish the gym was bigger. It had decent equipment, but there was barely any room to move. Luckily I was in there by myself each day.

Self

8/10

Excellent

31 Mar 2026

Rylan

We love staying at the reef! It is a small resort with everything you could ever need. The food is good and the staff are kind!

Partner

10/10

Exceptional

29 Mar 2026

Iris Simpao

Excellent staff; tidy rooms; great food

6/10

Pleasant

24 Mar 2026

Suzanne

Room was nice, however it was next to the theater so it was loud at night.
Food was limited and mediocre at the buffet.
No poolside service. Seemed like they were short staffed everywhere. The snack bar food was awful and it took about 40 minutes to get a pulled pork supposedly ( the meat was cut into chunks) and cold French fries.

Partner

10/10

Exceptional

23 Mar 2026

Baljodh

It was a great experience

Family

10/10

Exceptional

21 Mar 2026

Lindsay Christine

Great resort. Will be back again

Family

10/10

Exceptional

16 Mar 2026

Brenda

The staff was exceptional, rooms were clean, so many activies you could participate in, food was good, lots of options. Lots of Beach Chairs. Just a beautiful resort.

Partner

10/10

Exceptional

14 Mar 2026

Susana

Need to update the room s

Partner

10/10

Exceptional

12 Mar 2026

Shana

We loved the pool and there was lots of room for everyone. We booked a couples massage and it was amazing!

Partner

8/10

Excellent

08 Mar 2026

Arlene

N/A

2/10

Poor

04 Mar 2026

Eduardo

For the amount that you pay, the food was terrible, the constant noise, and the lack of amenities don’t make it worth it. This hotel has not improved since the first time we visited back in 2016.

Family_with_children

10/10

Exceptional

25 Feb 2026

Charlene

The room was spotless, friendly staff, nice vibe, beach was so amazing the whole property was clean and kept up not to mention the wild life. We so enjoyed our stay.

Family

10/10

Exceptional

18 Feb 2026

Barbara Pearl

Went with family. Rooms and resort areas were clean. Food very good, staff friendly and helpful. Love the layout of the resort , easy access to everything.

Family_with_children

10/10

Exceptional

18 Feb 2026

Ivan

Amazing stay good food good beach

Friends

8/10

Excellent

16 Feb 2026

Jennifer

Clean, spacious rooms, with kind staff. The resort is smaller which makes it less busy and we liked that. The villa’s are surrounded by so much nature it makes a lovely break from the beach & sun, the boardwalks & waterfalls are beautiful-especially at night with all the twinkly lights. Food is pretty good, lots of variety and traditional Mexican options. I’d definitely recommend this resort.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Aizon

Most beautiful resort, very safe secure and clean, the waiters and bartenders were so incredibly friendly and sweet. We would return just for them!

Leisure Friends

8/10

Excellent

12 Feb 2026

Helene

The beach is amazing. Staff is so welcoming. We very much enjoyed the buffet

8/10

Excellent

12 Feb 2026

Denise

Staff very friendly
Food ok but a little repeatitive
Not enough amenities for people with mobility issues

Leisure Family

8/10

Excellent

07 Feb 2026

D

The staff at the Reef Playacar were exceptional - very friendly, courteous and helpful. Special shout outs to Jesus (front desk), Santos (pool bartender) and Enoy (buffet) who made our trip great!

Leisure Partner

10/10

Exceptional

04 Feb 2026

Maria

Perfect !

6/10

Pleasant

02 Feb 2026

Christine Angela

The room was clean but basic and dated. Food wasn't the best but ok. Beautiful hotel grounds and beach.

Leisure Family

8/10

Excellent

31 Jan 2026

Christopher

The entire resort is spotless and very well maintained, including the beach. Staff were friendly and helpful. Only complaint was that coffee/cappucinos in lobby bar was not free, but was in main restaurant which made no sense

Leisure Partner

8/10

Excellent

27 Jan 2026

Sandra

Yes

6/10

Pleasant

26 Jan 2026

Donna

Check in fellow was friendly. Room/bathroom small but adequate. Beds were rock hard, the worst we've experienced in Mexico. Good a/c and water pressure. You get 6 cans of pop (no beer) in your mini fridge at the beginning of your stay and that's it; if you want more it's 45 pesos (approx $3.50 CAD) per can - a pretty crappy policy for an AI resort. The thatched roof over our balcony kept falling, rendering our balcony dirty, wet and useless 3 days of our 7 day stay. Buffet selection (including salad, fruit and desserts) was quite limited and \"hot\" items were never more than barely warm. The only actually hot food we had from the buffet were our made to order omelettes. Buffet service was very good. The buffet seating area is pleasant, especially the open air area. The Italian a la carte was quite good; soup was only lukewarm, but entrees were warm. The Mexican a la carte was a fail for all 4 of us. The snack bar selection is very good and, since food is made to order, it was warm. There were sometimes long waits for drinks at the pool bars. The pool areas are nice, but not overly busy. Beach is wide and beautiful. There are some trees, and also umbrellas for shade. You had to be out there really early (by 7 a.m.) to get a decent spot where you wouldn't be constantly chasing shade. The ice cream parlour is in a pretty spot and the ice cream was decent. Check out guy was dismissive, like we were a bother. Caribbean weather is too variable, only 3 nice days. PV it is next year.

Leisure Family

10/10

Exceptional

23 Jan 2026

Corrine Mavis

Rooms were nice. Staff was great. Amenities were good. Resort location was great. The only complaint was children playing in the hot tub. They also had drinks in the hot tub along with water toys.

10/10

Exceptional

22 Jan 2026

Patricia

The resort was wonderful, beautiful and made us feel like family. The staff were all friendly and helpful. Rooms lovely, food amazing. Will definitely go again.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

dylan

Wonderful visit and can’t wait to come back!

Leisure Family

10/10

Exceptional

19 Jan 2026

Martin

We loved the jungle setting to the grounds, the beds were very comfortable, the buffet food was very good and varied pretty well every day. Excellent pools and access to the beach. Super friendly staff everywhere.

Leisure Family

8/10

Excellent

18 Jan 2026

Elena

Mne ponravilos' to chto territoriya etogo otelya pokhozha na park. Tut mnogo derev'yev i drugikh rasteniy. Ty kak budto by nakhodish'sya v dzhunglyakh. Turisty vsegda idut v teni derev'yev, a ne pod palyashchim solntsem. Vtoroye preimushchestvo - eto nedol'shaya territoriya. Idti do plyazha dlizko. Udobno to, chto bufet, basseyny i plyazh nakhodyatsya ryadom.
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331
I liked that the hotel grounds resembled a park. There are many trees and other plants. It feels like you're in a jungle. Tourists can always walk in the shade of the trees, not under the scorching sun. The second advantage is the relatively small area. It's a short walk to the beach. It's convenient that the buffet, pools, and beach are all close together.

Leisure Family

8/10

Excellent

18 Jan 2026

Paula Marie

The staff were very friendly. The food was ok.

10/10

Exceptional

15 Jan 2026

Jose Miguel Urbina

The staff is amazing

8/10

Excellent

05 Jan 2026

Travis C.

was clean and nice location

Leisure Family

8/10

Excellent

03 Jan 2026

MAKSIM

It was a very good stay.
The only problem was old beach long chairs close to the beach. They need to be replaced.

Leisure Self

8/10

Excellent

02 Jan 2026

Victoria

Beautiful property--lush greenery, beach location, scenic neighborhood. We did NOT do the \"inclusive\" option so paid for dinner at the buffet and it was very mid. But--a good location for a night or two en route to elsewhere for us.

Leisure Partner

6/10

Pleasant

31 Dec 2025

karen

Nice hotel but noisy rooms all night and early in morning, couldn’t sleep well.
Buffet food not very good and very limited.
Grounds are beautiful and beach is beautiful!

8/10

Excellent

31 Dec 2025

RICARDO

Good location, and luckily no sargasun during this time. Not too much variaty but good quality. Only two a la carte dinner options and both good.

Leisure Family

6/10

Pleasant

29 Dec 2025

Nicole

My only major complaint was the food. The selection was really not that great and the quality was average. We stayed at the Reef Coco Beach in March and they by far had a better selection and quality of food. Another complaint was that we were not allowed to sit in the hot tub with our all inclusive package, it was not that way at the Coco beach resort. The beach was beautiful, clean rooms, and atmosphere with the jungle was great. I will revisit the Coco Beach resort but not the Playacar.

Leisure Family

8/10

Excellent

23 Dec 2025

Melina

Amazing

6/10

Pleasant

14 Dec 2025

Sandra L

Sound proof rooms as best that can be done. The doors to rooms do nothing but bang when closed. It was so noisy. Doors n people/kids walking by rooms were noisy because there is no soundproofing of the doors n walls. Place anti slip material on stairs. They are terribly slippery when they get wet. I almost fell couple times. Would have been nice to have blow dryer in rooms. AC worked fine n tv. There was no hot water for a shower on one day. Staff was courteous.

10/10

Exceptional

12 Dec 2025

DEBORAH

The staff are all awesome. This was our 20th visit and we just keep coming back because we love the grounds and the staff so much. After all this time, they are like family.

Leisure Partner

6/10

Pleasant

10 Dec 2025

Maria

Overall the property was fine. Grounds were clean and rooms were cleaned daily. However, bar service was subpar. Bartenders gave preference to those leaving extra tips. I lost a pair of Tiffany shades in the buffet's restroom. The staff claimed a guest did find them and it was the guest's responsibility to return them to lost and found. There was no food/drink service at the beach. You have to walk to the bar and snack bar to order and then carry your food and drinks back to the beach. Limited food options at the buffet and most were not great. Food at Mexican restaurant was great. Italian restaurant was okay.

10/10

Exceptional

04 Dec 2025

Tramaine

The staff was great!

Leisure Self

8/10

Excellent

03 Dec 2025

Gregory

Beautiful grounds

Leisure Family

10/10

Exceptional

30 Nov 2025

Ashley

Words cannot describe how much we loved the reef. The entire property was so clean and stunningly beautiful. The beach was spectacular, it was like nothing I’ve ever seen before!

But what made this trip even better was the absolute amazing service that we received every day that we were there. Everyone from the bartenders to the cleaning staff were always smiling and friendly, and we got to know quite a few of them on a first name basis and they made our stay feel like a second home. The staff went above and beyond to make our vacation feel like a magical dream.

They had fun entertainment by the pool during the day, but the entertainment at night seem to be lacking, however, I think it is because this resort is more of a relaxed place, and a lot of people did not attend the nightly entertainment.

The food was what you would expect at an all-inclusive. There were some good options at breakfast and lunch and dinner were just OK. The Italian restaurant and the Mexican restaurant were fantastic and I highly recommend trying both.

I highly recommend this resort for couples and families looking for a relaxed yet fun vacation away. The pictures online do not do this property justice as to how extraordinarily beautiful it is.

We had the best week ever and will be going back many many times in the future. We found our home away from home!

Leisure Partner

10/10

Exceptional

29 Nov 2025

MALCOLM

The rooms were everything we needed, the staff and restaurants were great, the beach was spectacular, the water was warm and clean and no coral or rocks, my wife loved her massages, all in all a fantastic place. Evening entertainment was a bit lacking and they could use a bit more variety for lunches.

6/10

Pleasant

25 Nov 2025

Luis

The quality of the hotel has decreased considerably over the last few years. Food is pretty average. A lot of noise at night makes it hard to sleep.

Leisure Family

10/10

Exceptional

22 Nov 2025

Michela

The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.

Leisure

10/10

Exceptional

22 Nov 2025

Yiyang

Overall is pretty good. Staff is great, room clean. Reserved restaurant is pretty good.

Leisure Family

6/10

Pleasant

20 Nov 2025

bibi

Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend

Leisure

6/10

Pleasant

14 Nov 2025

Valentin

Room was good. Customer service and food could be better.

Leisure Family

8/10

Excellent

01 Nov 2025

Yumi

This was our first time staying at an all-inclusive. We came down to Mexico for dental work. I wouldn’t say this place is five stars but we liked it because it was small but it had everything we needed it. Two wonderful pools, a beautiful beach with lounge, chairs, and umbrellas! The two à la carte restaurants were OK. The buffet is outstanding. It’s really good. The rooms were also very clean and I didn’t feel that they were old. We are very comfortable here and the staff was very friendly. I think this is a great place to bring a large family, kids, couples or if you’re traveling by yourself.

8/10

Excellent

30 Oct 2025

DENISSE

The front desk staff was not the friendliest during our check in. I was given a room number and said I couldn't check in until 3pm. Then when it was check in time I was told that I couldn't check into that room and given a seperate room with 2 beds instead of the king bed I requested.

Leisure Family

10/10

Exceptional

30 Oct 2025

Edgar

all the service are espectaculalr.
The room ande the food are good, the staff were so kind

Leisure Family_with_children

8/10

Excellent

21 Oct 2025

Maria Guadalupe

Great staff great bartenders room very clean nice air-conditioned

Leisure Family

8/10

Excellent

11 Oct 2025

Antonia

Swim-up bar was awesome. Property is on the beach and you can see the ocean even from the pool!

4/10

Poor

09 Oct 2025

Garrett

I’m not one to leave reviews, but I feel like it could benefit here extremely well.. My second time to Cancun. First was an absolute blast, figured this would be a similar experience. Restaurant was ALWAYS “full” even when I tried to make a reservation at 10am… Couldn’t make a reservation for the following day, had to be the day of. If using the A/C you’re light in your bathroom will leak. Yes. The bulb will drip water. Inside my room was EXCESSIVELY loud… Unbelievably. The room next door was SCREAMING at each other at all hours of the night. However most of the staff were incredible, housekeeping, bartenders. Would I recommend it? No.. Would I come back? Most likely not.. 4/10.

10/10

Exceptional

08 Oct 2025

Paul

Very clean room a

Self

6/10

Pleasant

04 Oct 2025

Sergio

Eco hotel, nature around the rooms.
In my opinion, not good food, buffet flavor average, not much variety.
Sadly, not the same teeatment for hispanic guests than others..

Leisure Family

6/10

Pleasant

01 Oct 2025

Josephine

We found bed bug in our room. During the power outage, the property should provide emergency light or generator. And the cook should wear a cap at work especially during the power outage, the cook was sweating. She is using her clothes to wipe. So gross.