Name: Riu Yucatan - All Inclusive
Address: Avenida Xaman-ha, Manzana 3, Lote 1, Playa Del Carmen, 77710, MX

10/10

Exceptional

14 Jul 2026

Roque

Staff 100 % clean

Family_with_children

10/10

Exceptional

11 Jul 2026

Teanna

The room was clean and the staff were awesome. The bars were also amazing

Family_with_children

8/10

Excellent

10 Jul 2026

Jimmy

It was nice, can see room for improvements.

Family_with_children

10/10

Exceptional

07 Jul 2026

Arelis

Everything was amazing

Family_with_children

6/10

Pleasant

05 Jul 2026

Jenny

Nice pools. Could always find chairs. Food as expected. Alcohol probably watered down (sooo many shots and not even a buzz). White party was fun. No room service or take out containers was a bummer. Room was always clean. People always cleaning, painting, groundskeeping. Only $10 cab ride to 5th Ave. Huge beach.

Friends

10/10

Exceptional

05 Jul 2026

Juan Luis

Workers were super friendly and the hotel is awesome

Family

8/10

Excellent

28 Jun 2026

Alina

The rooms were clean

Friends

10/10

Exceptional

26 Jun 2026

DAVID

Our room was always clean and cool. The restaurant variety and the food was great everything was delicious. Beach is walking distance very well maintained.

Friends

6/10

Pleasant

25 Jun 2026

Elexis

Be careful to double check that the resort you select is adult only if that is what you are looking for.

Expeida nor the resort can make any changes once you get there.

I sent an extra $300 to escape children each day.

Self

6/10

Pleasant

24 Jun 2026

Jeanna

Property cleanliness and all the staff are amazing. However, the resort is due for a massive update and the pool area is terrible. We only got in the pool one time and was there for seven days and stayed down by the beach. Food options are OK but nothing too terrible the view of the beach and the location is amazing.

Partner

8/10

Excellent

24 Jun 2026

Evelyn

Wonderful stay, amazing entertainment!

We had a great time at this RIU Yucatan property. The amenities were good, and the bars were excellent with a huge selection of drinks for my husband and me to enjoy. The food was okay—not exactly what I expected, but it had a lot of variety. We absolutely loved the nightly events! They were very family-friendly, great for young kids, and the live music was excellent for a nice night outside

Family_with_children

10/10

Exceptional

23 Jun 2026

Tracy

Amazing hard working staff. Everything about our stay was amazing. Food. Entertainment. Pools and rooms. O ly thing i would suggest is a towel exchange at the quiet pool.

Partner

6/10

Pleasant

22 Jun 2026

Yariz M Hernandez

Bueno

Family_with_children

8/10

Excellent

17 Jun 2026

VICTOR MANUEL

This is my third time in this hotel, nice resort, Wonderful staff, good food and drinks, beautiful beach, the entertainment team needs to improve and vary activities. The only thing I don’t like about this hotel is the way the bathroom and shower were designed they lack privacy. I would definitely come back again.

Family

10/10

Exceptional

15 Jun 2026

Virgen Lisbet Ferrer

Love this Hotel!! This is my second time here with my family. Food is delicious, show and amenities are incredible. The service and the staff spectacular. The hotel is very clean. I recommend it 200%.

Family_with_children

10/10

Exceptional

14 Jun 2026

Josefina Mendoza

Clean room bar start todo. Excelente

Family_with_children

8/10

Excellent

14 Jun 2026

JLME

Todo limpió y pero al muy atento y amable lo único es que cuando llegamos el check in de la noche fueron muy pesados para hablar

Friends

10/10

Exceptional

13 Jun 2026

JAMES JOSEPH

The property is very nice and well kept. The restaurant signs need to be updated to show the actual times they are open. The buffet was really pretty good. Wasn't impressed by the specialty restaurants food selection. The beach was nice except for the seagrass and the water was a little murky. The pool area was very nice and they had activities to make it more fun. Pool water was a little warmer than I prefer. We had a great vacation all in all.

Friends

10/10

Exceptional

13 Jun 2026

Dawn Marionette

Excellent stay. Everything was wonderful. Would 100% stay again.

Family

10/10

Exceptional

11 Jun 2026

Marisol

Me gustó la variedad de comida que ofrecen, las actividades tanto para niños como para adultos, y la playa muy amplia y con muchas sillas y palmas muy hermosa locación

Family_with_children

6/10

Pleasant

08 Jun 2026

Arthur

There are better Riu's, this one needs updated towels and the smell of them were musty. The place is beautiful from the outside.

Also the Taxi service they keep on the grounds are expensive and if you use other service like IDrive app which is so much cheaper, you have to wait for a QR code the IDriver cancels.

Entertainment people was excellent!

Family

10/10

Exceptional

07 Jun 2026

Daniel

Sttaff

Family

10/10

Exceptional

03 Jun 2026

Omid

I recently returned from a 10‑night stay at the Riu Yucatán, and it was truly an exceptional experience. The staff were consistently friendly, welcoming, and attentive, and the entire property was beautifully maintained/managed throughout our stay.

The food exceeded expectations every single day — fresh, flavorful, and with so much variety. A special mention goes to the RiuLand team, especially Meryal, whose warmth and kindness made our children feel so comfortable and excited to participate.

One thing that really stood out was the management presence. The manager was visible daily, actively overseeing the restaurants and ensuring everything ran smoothly. Their leadership and attention to detail were noticeable and appreciated.

Overall, we left extremely happy and satisfied. We will definitely be returning to the Riu Yucatán.

Family_with_children

10/10

Exceptional

02 Jun 2026

marina

Staff was kind

10/10

Exceptional

01 Jun 2026

Elias

Yucatán was a nice place to go and relax - it’s close to the beach so you can enjoy both the pools and gulf waters - plenty of places to take pictures in - if you want a more party scene I recommend Cancun

Friends

10/10

Exceptional

28 May 2026

Kristen

We stay very frequently in Playa Car , and have stayed at almost every resort there. This, by far, has been the best experience, even out of other RIU hotels. Staff was great, very friendly. Food was great, PLENTY to choose from. Great pools. Comfortable rooms . Will definitely be staying here again

Partner

10/10

Exceptional

27 May 2026

Stephanie

The staff was amazing very nice and accommodating. Housekeeping made sure our room was clean and restocked with linen, and kept refrigerator stocked. They called the room to make sure everything was going well. Food was good and the cooks were happy to make food to your liking. The resort itself was BEAUTIFUL. The beach and pool area was very clean and had different activities that was fun. My stay was overall amazing and we will be back to stay 🌴 ☀️ ⛱️ 🌊

Partner

10/10

Exceptional

25 May 2026

Aaron

Awesome

8/10

Excellent

23 May 2026

Bernadina

Better food verity

Partner

10/10

Exceptional

19 May 2026

Mary

We really enjoyed our stay at this hotel. Everything was clean and well-maintained, which made us feel comfortable right away. The staff did a great job keeping the spaces tidy and welcoming.
One of the highlights was the bar—it offered a great variety of drinks, so there was something for everyone to enjoy. The restaurants were also impressive, with plenty of options and a good selection of food. It made dining convenient and enjoyable without needing to leave the property.
Overall, it was a pleasant experience, and we would definitely consider staying here again.

Friends

8/10

Excellent

18 May 2026

Stephen

Rooms and amenities are looking very worn out and showing their age, but everything was working and staff / food / entertainment were all excellent

Friends_and_family Family

8/10

Excellent

17 May 2026

Frances

The employees were so pleasant, and helpful. It looked like the property just had a fresh coat of paint, inside and out. Property, and grounds vert well kept. Beach was very nice. The beach was shallow and only went to about 6ft at the deepest part. Nice sandy beach. I thought the Buffet was really good large selection. The Mexican restaurant was very good. The steak house, Asian restaurant. Could use improvement as well as the Italian. It said in their brochure that there were venders/shops that set up every other night. There were non and no one knew it was on their brochure. That was a disappointment for me, i enjoy buying gifts for friends and family. I travel alone, so i don't leave the resorts. They had a tiny gift shop that was limited and very expensive. With all that said I had a really nice time. Thank you.

Self

10/10

Exceptional

09 May 2026

Norman

Rooms need update apart from that 1st class for location food and staff

Self

10/10

Exceptional

02 May 2026

Henry

Rooms were clean and the facility was well-maintained. Excellent and abundant food selection.

Self

10/10

Exceptional

30 Apr 2026

Leanne

I loved it there so much that I came home and booked the same trip again in April! What a fantastic trip! The staff there are so kind, friendly and helpful !

Friends

8/10

Excellent

23 Apr 2026

Yesenia Ortega

The rooms could use a little update but everything else was great!

Family

10/10

Exceptional

23 Apr 2026

Lisa

Amazing staff!

Friends

8/10

Excellent

18 Apr 2026

julia

Wonderful property, great location to downtown Playa del Carmen, vast assortment of foods all with excellent quality. In room full size bar...staff that is quick, helpful and always smiling!
Lovely evening shows!!
Bravo!! Especially for the price in comparison to other properties next door.
Only downfall was, we wished the ac got cooler...it said 18c (65f) but felt more like 72f
Definitely will revisit!

Partner

8/10

Excellent

15 Apr 2026

Lyudmila G

Everything was good except there were seaweeds on the beach for the second half of our vacation.

Family

6/10

Pleasant

15 Apr 2026

william

The resort itself is nice

8/10

Excellent

11 Apr 2026

Mikolaj

Good hotel, great beach, very helpful staff. A bit crowded to my liking.

10/10

Exceptional

09 Apr 2026

Amy Sue

We LOVED this resort. The rooms were a little older, but who cares?! They were clean and had everything we needed. The staff was amazing and the food was good! When you go to an all inclusive you shouldn't expect 5 star meals, but all the food we had was good! Great selections at the buffets and never lines at the restaurants. It was a great mix of families and spring breakers. We will definitely be back!

Family

10/10

Exceptional

08 Apr 2026

Cristhian

N/a

8/10

Excellent

08 Apr 2026

Shaun Deejanette

The property is wonderful, the only down side is that it takes over 40 minutes to get anywhere. Love RIU properties they are always very great. This was my 3 RIU i have stayed at.

Self

4/10

Poor

06 Apr 2026

Evan

This is our fifth time in Mexico, and third time in a Riu resort. It’s tough to make an extremely critical review, as it acknowledges that what you paid did not equal what you believed you were getting. I will break down my review into components.

Hotel grounds:
The grounds were clean, and natural areas beautiful. The kids thought that the large rodent and raccoon like animals throughout were neat. The pools were small, overcrowded, missing tiles and in a poor state of repair. Swim up bar was small and not connected to other pools. The beach was absolutely amazing and well kept. The grounds in general were overpopulated without enough common space, pools, or loungers for the number of guests.

Rooms:
We’re small, and run down. Paint chipped off all furniture, sink cracked, vent hanging down in shower. The doors between adjacent rooms faced each other in a small access hall. The doors slammed whenever closed and were very noisy.

Food:
The food was by far the worst we have ever had at a resort in Mexico. The specialty restaurants were bland, meals weren’t anything more than plated cafeteria food, and service was poor in general. The exception to poor service was the Italian restaurant, where we got good service, but still bland food. After trying each specialty restaurant, we decided to only go to the buffet, as you could see what you were getting before committing to it.

Drinks:
Drinks at the bar were fine, with reasonable wait times.

Entertainment:
This is

Family_with_children

8/10

Excellent

03 Apr 2026

Jarrin

Great

Friends

10/10

Exceptional

03 Apr 2026

Alexandra Maria

From check-in to check-out, everything was phenomenal. The staff was very friendly, and the food was very varied. It is a very clean and welcoming hotel. I recommend it 100%

Family_with_children

10/10

Exceptional

01 Apr 2026

Ray

Property was perf ct for our first full family vacation. Staff and amenities were great.

Family_with_children

10/10

Exceptional

30 Mar 2026

Klaudia

Beautiful

10/10

Exceptional

29 Mar 2026

Jose George Martinez

The resort itself was beautiful. Rooms were kept very clean and well stocked.
All is the staff were so friendly,. Every staff member we would pass would always get us with a genuine smile and a good morning./day.
Bartenders learned quickly what you liked to drink and would have it ready as i was coming up to them. We were very impressed with the quality of breakfast/dinners. The buffets always had a few different items to try which was nice. . We tried 2 of the specialty dining and enjoyed them very much. We would definitely return to this property.

Family

10/10

Exceptional

27 Mar 2026

ANDREA

Our room was spacious and comfortable- clean too. The dining options were really nice. I personally liked the salad bar. Beautiful place by the beach

10/10

Exceptional

24 Mar 2026

Hannah

Hotel was nice, staff was great, nice family resort.

Family_with_children

6/10

Pleasant

22 Mar 2026

Kimberly

Pros: the beach was beautiful, breakfast was pretty good, the rooms were very clean and the grounds well maintained. All the wildlife at the resort was a bonus for our kids! Our kids really enjoyed the white party at Tequila on Friday night.

Cons: the food options for lunch and dinner were pretty terrible, other than salad or fresh fruit, birds were eating off the buffet and people’s plates at the buffets, people leaving their towels on deck chairs all day to reserve them but not use them (making it hard to find a spot at times), and the entertainment was pretty terrible (they tried but honestly my daughter’s year end dance recital was more well done) - timing was off, music was off etc.

Family_with_children

8/10

Excellent

22 Mar 2026

Isabel

The staff at this hotel is very professional, accommodating and friendly. They really try to make your stay a great experience. The hotel itself is very clean,rooms are spacious and the location can't be beat! The gym is small,has everything you might need for a comprehensive workout but a couple of the elliptical machines were broken. Bring your own towels if you go before the spa opens. The evening entertainment was just ok but one can go to a couple of the other Riu hotel and take advantage of their offerings. We enjoyed the food at the main buffet the most,as most did,so it was constantly refilled and very fresh and had a huge selection of items.I personally was disappointed with the food at the Mexican restaurant, I had the shrimp and they must have been sitting under a heating lamp for 30+ min, and my companions selections did not fair much better. The other speciality restaurants were ok.Overall I highly recommend this Hotel and would book further stays with the Riu hotel chain in other locations as well. ( I did not receive a voucher at check in or notification for the Resort $$ offered but wouldn't have needed them during my stay personally,so I didn't ask further about them)

Friends

10/10

Exceptional

17 Mar 2026

kora

nice room, always clean, nice staff

Family

10/10

Exceptional

13 Mar 2026

Samir

Amazing that’s all I can say

Family_with_children

6/10

Pleasant

13 Mar 2026

Shane

Staff was good. Alcohol was very low end, Food in the buffet was okay and the steak house was so so. The Mexican a-la-carte was disgusting.

Cleaners did a great job

Friends

10/10

Exceptional

10 Mar 2026

Anthony

Staff was the best part

Family_with_children

10/10

Exceptional

04 Mar 2026

Paula

Clean, great staff. Beautiful beach. Just hated people holding beach chairs along with pool chairs.

Partner

6/10

Pleasant

03 Mar 2026

Chantel

Overall Riu Yucatan was good. This was our first all inclusive resort and the staff was great. This resort was not horrible but I definitely think it's fair to know what you're getting into. I can say the resort rooms are a little older which was okay but they occasionally smelled like sewage (we had 4 different rooms) and also a couple of times while at the pool, we caught that same smell. A few of their public restrooms were clogged a few different days so maybe they were just having plumbing issues at the time we were there. The power went out for about 6 hours one of the days of our stay. There was no entertainment at our resort we had to walk down to the Riu Tequila a couple the nights to participate in whatever the other resort had going on. The resort gets real quiet after 9pm. The food was mid and the restaurants open times are very scheduled. Having more authentic Mexican food would have been nice. Lastly, if you want a chair on the beach or by the pool you best be up around 730/8am to get one. Anytime after 930am they were completely taken (pool and beach chairs) which sucks because some like to sleep in on their vacation.
I would like to try anothet RIU when returning just not this one.

Family

8/10

Excellent

03 Mar 2026

Dennis

Nice property for the beach and pool, but our room was very questionable, staff could was questionable too from time to time (especially in the later evening hours).

Partner

10/10

Exceptional

01 Mar 2026

Joshua

Very nice staff, and great experience.

Friends

10/10

Exceptional

28 Feb 2026

Lindsey

Staff was very nice. Loved the beach and pool. Fun events.

Family_with_children

8/10

Excellent

27 Feb 2026

Josie

Big place, good service, good food.

10/10

Exceptional

26 Feb 2026

Mary

We loved it

10/10

Exceptional

26 Feb 2026

KERIM

Room was clean but there was no elevator. I had a stroller it was bit challenge for me to go up and down 2nd floor. And we asked for connecting rooms since we booked for two room we didnt get the connecting rooms nor close to each other.

8/10

Excellent

25 Feb 2026

sarah

The staff were so amazing. The beach was beautiful and the location is great.

Family_with_children

10/10

Exceptional

23 Feb 2026

Lindsay Retter

Amazing place, love the wildlife!

Family

10/10

Exceptional

23 Feb 2026

Steven

Room was clean and the staff is always great.

Family

8/10

Excellent

22 Feb 2026

GERALDINE

Clean room , friendly staff

Family_with_children

8/10

Excellent

21 Feb 2026

Caroline

The beach was amazing and the pools and resort plan were fantastic. Loved the entertainment and all the staff were very good. Wish the food and drinks had been better quality. When comparing the cost to a European Plan hotel plus pay as you go food, I don't see an advantage. Will try something else next time.

Partner

10/10

Exceptional

18 Feb 2026

David

Diana Marielle thank you for amazing energy and showing our Zoe a great time. Hope to see you again!

10/10

Exceptional

18 Feb 2026

Paxton

Amenities were amazing! We loved it and will be back

10/10

Exceptional

17 Feb 2026

Colin

Rooms were clean, staff was friendly, food was pretty good, lots of space around pool and open loungers at all times of day.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Charles

We really enjoyed our stay at the Yucatan. Great food and drinks, beautiful beach, friendly staff. The town is fun too!

8/10

Excellent

13 Feb 2026

Patrick

Fun and attentive staff. So many great activities. Good food.

6/10

Pleasant

10 Feb 2026

Victoria

You get what you pay for.

Partner

8/10

Excellent

07 Feb 2026

Robyn

It was good.

Our riu transport to the hotel didn’t arrive and we had to go into a very old and small ride when we paid for a nice one for 8.

We asked for two beds and we could only get 1 so we had to share. And that was awkward because there was no door on the bathroom or shower so you could see the person naked in the shower.

The tv was old, melting and broken. There was only 1 plug on one side of the bed.

All the staff were amazing. From cleaning to entertainment and servers.

Leisure Family

6/10

Pleasant

06 Feb 2026

Matthew

Rooms were good. A little disappointed in the food at the restaurants. Mixed drinks weren’t as good as some other resorts. Amazing beach. Friendly staff. Resort was clean.

Leisure Friends

6/10

Pleasant

05 Feb 2026

Angela Margaret

The room would have worked better for our family if there was a privacy door in front of the shower.

The food definitely could have been better

Leisure Family

8/10

Excellent

03 Feb 2026

Edward

The location and beach was amazing. The rooms were clean and nice but simple. The food was a B to B+, definitely have had better food elsewhere. The whole experience was still absolutely worth it as the beach and pool setup are the best I've seen in the area.

Leisure Family

6/10

Pleasant

01 Feb 2026

Rebecca

To many people most times at buffet no food one time I got a plate went thru line and found nothing to eat. It seemed the staff could not keep up with supplying food for all the people.
Also no access to bathroom from beach or pools the ones available where quite aways away. Did not see many using the restrooms behind theater which makes me think they were peeing in pool which I never went in because of this. The staff was great rooms were nice my opinion need closer rest rooms and a better system to supply food to all the people

10/10

Exceptional

31 Jan 2026

Juan

Rooms were clean and the staff were always nice courteous and friendly.

Leisure Partner

6/10

Pleasant

27 Jan 2026

Simon

I have been to Mexico many many times so i have a good understanding of what the resorts offer and should look like depending on Price point. I had never stayed at a RIU resort so i went in with good hope. This resort is listed as a 5 star resort, they advertise it on a big sign and it lights up at night. If you're going to give yourself 5 stars then it should reflect it everywhere. The RIU Yucatan falls VERY short of 5 stars. I rated this 3 stars primarily due to the grounds, beached and pools. The rooms we were give were of the level of a Motel 6 at best here in the states. My family and i booked 2 rooms (6 People) Both rooms were dingy, peeling paint, Poor ventilation, scratched and stained furniture and our 1st set of rooms had ants everywhere. 1 of the things i dont understand about the rooms is that the shower is essentially in your BR, the glass door has no privacy, i can understand if its just you and your significant others but what about when you have children in the room? Makes no sense that you cant have any privacy. The rooms are dated and need a massive overhaul. The drinks were good in the main lobby other than that all watered down. We were given new rooms after the 2nd day which were cleaner and didn't make my wife cough so we were thankful for that but still the same rooms, extremely dated and on the small side. No elevators to go up and down either so keep that in mind if you're on the 2nd or 3rd floors... All in all i would stay away, nothing special.

Leisure Family_with_children

8/10

Excellent

16 Jan 2026

Víctor R

All good!

8/10

Excellent

15 Jan 2026

Francisco Javier

Buffet food needs some work

10/10

Exceptional

15 Jan 2026

Ardjan

Everything was good. Staf was the best

Leisure Family

10/10

Exceptional

14 Jan 2026

Denise

The workers at the resort are all friendly and always work hard to keep all areas clean. We enjoyed the Steakhouse and Shanghai restaurants the most. The bartenders are quick and the drinks are all delicious. We had a fantastic week!

10/10

Exceptional

08 Jan 2026

Arshak Andrew

Excellent service, clean rooms, great food

10/10

Exceptional

08 Jan 2026

Jeffrey M

Everything about the place the staff the beach the pools the activity at people

Leisure Partner

4/10

Poor

06 Jan 2026

Benjamin

The room was dated, the food was ok, the service wasn't very good. If you can get this place at 50% off like we did, it's worth it though. Full price would be a big ouch!

10/10

Exceptional

05 Jan 2026

Rolf

Excellent place to relax and have fun

10/10

Exceptional

30 Dec 2025

Ana

Great room, great pool and water sports options, as well as great buffet for meals

Leisure Family

10/10

Exceptional

30 Dec 2025

Emin

They really make sure you enjoy your stay w family and easy to enjoy all inclusive worry free

Leisure Family

10/10

Exceptional

30 Dec 2025

Tatevik

Service was great, the activities were very efficiently planned, we had a good time!

Leisure Family

10/10

Exceptional

29 Dec 2025

Laura

Great place to stay. Lots of fun! Beautiful beach.

Leisure Family

4/10

Poor

28 Dec 2025

Carlos

Stayed with my family and overall the experience did NOT meet expectations, despite the positive reviews.

The beach is beautiful, and some staff are kind and hardworking. However, the lack of chairs or loungers at both the pool and the beach was extremely disappointing. There were NO spots to sit or relax at any time, which made it difficult to enjoy the resort, specially travelling with kids

Buffet food is repetitive and average. The one à la carte restaurant we tried (Mexican) had very slow service, and the steakhouse had over an hour wait.

Rooms are outdated. Our room balcony was facing the service entrance, which was EXTREMELY loud early in the morning. We changed rooms once due to noise issues.

During the room change, we were told we could store valuables at the front desk, but this was later denied. The front desk supervisor was rude and dismissive, forcing us to carry passports, cash, and a laptop for hours. 11am till check out the new room at 3pm

Drinks are low quality, and one bartender was rude when asked about brand options. I asked how does it work if I want Bacardi and he said I am not a magician I can’t read your mind.

Overall, while some staff were great, the experience did not match expectations. And with absolutely no spots to relax on the beach our stay was very disappointing

Leisure Family_with_children

6/10

Pleasant

27 Dec 2025

Troy

Staff and food

4/10

Poor

27 Dec 2025

Muhammad

The resort grounds and beach are beautiful, and the front-line staff (restaurant, housekeeping) are genuinely friendly and work hard. That’s the only reason this isn’t a 1-star review.
On December 17 in Room 1105 the tap water turned brown with a strong sewage smell. Technician confirmed it, General Manager Angel dismissed it as “stagnant pipes” despite multiple use since check-in. Requested a simple move to RIU Palace, CAR or any, after they verified availability, was quoted an extra $180/night exploiting the situation. Declined the upcharge and was moved to Room 1301 as a “temporary” fix.
That move never happened. Despite repeated calls to RIU’s main line, emails to complaints department, and long chats with Expedia, no one took responsibility. I spent the remaining four nights brushing teeth and washing my face with bottled water.
Room 1301 issues:
• Stained bed sheets
• Broken/worn drawers and closet doors
• Toilet only flushed if you held the button down
• Bathroom sink drained very slowly
• Water odor alternated between heavy chlorine and raw sewage
Staff were polite but clearly afraid to act without endless manager approvals, even delivering a bottle of water took 20 minutes. I kept tipping because the problem is management, not the workers.
Deeply disappointed. Serious hygiene and maintenance problems, zero accountability, and a ruined vacation. Will not return.

10/10

Exceptional

26 Dec 2025

Heather

The staff and stay were fabulous!