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Riu Palace Mexico - All Inclusive

Riviera Maya / Playa del Carmen · Mexico

Avenida Xaman-Ha, Manzana 3, Lote 4View location

9.0/10Excellent1,000 Reviews
Cleanliness9.2/109.2
Service9.4/109.4
Comfort8.8/108.8
Condition8.8/108.8
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Riu Palace Mexico - All Inclusive

Riu Palace Mexico All Inclusive is a fantastic beach hotel, housed in a building inspired by the traditional style of the Mexico, located just by the pristine local beach.

It is around 3 km from Playa del Carmen where there is an abundance of entertainment and dining options that guests will love to discover.

The hotel combines a prism of colours, high quality facilities and seductive details ideally suited for singles, couples and families looking to enjoy personalized service, outstanding amenities and total relaxation.

Read more about this hotelShow less

Located in Playa del Carmen (Playacar), Riu Palace Mexico - Adults Only - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. Make yourself at home in one of the 434 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies.

Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:30 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Minimum guest age is 18 Caters to adults only Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: MXN 58.66 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Guests under 18 years old are not permitted at this adults-only property.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • A car is not required for transportation to and from this property.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number 008-007-003931/2025
    • Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
    • Property Registration Number 008-007-003931/2025
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Piste Cyclable sur Paseo Xaman-Ha 0.2 km / 0.1 mi
Playacar Beach 0.7 km / 0.5 mi
Mayan Ruins of Playacar 1.3 km / 0.8 mi
Mahi Golf Course 1.8 km / 1.1 mi
Xaman Ha Aviary 1.9 km / 1.2 mi
Plaza Paraiso 2.4 km / 1.5 mi
Paseo del Carmen 2.4 km / 1.5 mi
Quinta Avenida 2.6 km / 1.6 mi
Playa del Carmen Maritime Terminal 2.7 km / 1.7 mi
Founders Park 2.7 km / 1.7 mi
Portal Maya 2.8 km / 1.7 mi
Playacar Golf Club 2.9 km / 1.8 mi
Playa del Carmen Main Beach 3 km / 1.8 mi
Chabad Playa del Carmen 3 km / 1.9 mi
Mercado Playa del Carmen 3.1 km / 1.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2012
  • Total number of rooms: 434
  • Number of floors (main building): 3
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Beach
  • Golf course
  • Wheelchair-accessible
  • Car parkExtra charge
Show 63 more facilities & services
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Car hireExtra charge
  • Room service
  • Laundry serviceExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Lift access
  • Shop
  • Garden
  • Concierge
  • Sun terrace
  • Gym
  • Luggage room
  • BBQ facilities
  • Grill/BBQ
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant: 6
  • Smoking areaExtra charge
  • Poolside snack bar
  • Swim-up bar
  • Air conditioning in Restaurant
  • Outdoor freshwater pool: 5
  • Sun loungers
  • Parasols
  • Entertainment programme for adults
  • TV lounge
  • Theatre / auditorium
  • NightclubExtra charge
  • Steam bath
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Hairdressing salon
  • Beauty salonExtra charge
  • Spa centre
  • Ecostars ESG AI
  • Breakfast buffet
  • Buffet lunch
  • Buffet dinner
  • À la carte dinner
  • All inclusive
  • Snacks
  • Identification card at arrival
  • Diving
  • Windsurfing
  • Catamaran sailing
  • Table tennis
  • Fitness
  • Horse ridingExtra charge
  • Cycling / mountain bikingExtra charge
  • Volleyball
  • Billiards
  • GolfExtra charge
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room GARDEN VIEWRoom • GARDEN VIEWROO.GV

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    Room GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GARDEN VIEWSUITE • GARDEN VIEW • 1 BedroomSUI.GV

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GV

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • Terrace
    • Balcony
    • Living room: 1
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Ironing set
    • Minibar
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH PRIVATE POOLJUNIOR SUITE • WITH PRIVATE POOL • 1 BedroomJSU.PP

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE WITH PRIVATE POOL

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.PP

    Room amenities

    • Wi-fi
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Safe
    • Living room: 1
    • Balcony
    • Terrace
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLUBSUITE • CLUBSUI.CB

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH TERRACEJUNIOR SUITE • WITH TERRACEJSU.TR

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CLUBJUNIOR SUITE • CLUBJSU.CB

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SUPERIOR WITH VIEWSJUNIOR SUITE • SUPERIOR WITH VIEWSJSU.SU-WV

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH JACUZZIRoom • WITH JACUZZIROO.JA

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    Room WITH JACUZZI

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH JACUZZI

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JA

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GARDEN VIEWDOUBLE • GARDEN VIEWDBL.GV

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    DOUBLE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE GARDEN VIEW KING BEDJUNIOR SUITE • GARDEN VIEW KING BEDJSU.GV-KG

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE GARDEN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    GARDEN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.GV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GARDEN VIEW KING BEDSUITE • GARDEN VIEW KING BEDSUI.GV-KG

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE GARDEN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GARDEN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE POOL VIEWSUITE • POOL VIEWSUI.VP

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CLUB WITH VIEWSJUNIOR SUITE • CLUB WITH VIEWSJSU.CB-WV

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE CLUB WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    CLUB WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.CB-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SUPERIORJUNIOR SUITE • SUPERIORJSU.SU-1

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO BEDSJUNIOR SUITE • TWO BEDSJSU.2B

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room POOL VIEWRoom • POOL VIEWROO.VP

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    Room POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLUB WITH VIEWSSUITE • CLUB WITH VIEWSSUI.CB-WV

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE CLUB WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLUB WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CB-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SUPERIOR TWO DOUBLE BEDSJUNIOR SUITE • SUPERIOR TWO DOUBLE BEDSJSU.2D-SU

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED WITH JACUZZISUITE • KING BED WITH JACUZZISUI.JA-KG

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE KING BED WITH JACUZZI

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED WITH JACUZZI

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.JA-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH JACUZZISUITE • WITH JACUZZI • 1 Bedroom • 47 m²SUI.JA

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE WITH JACUZZI

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    47 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    WITH JACUZZI

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.JA

    Room amenities

    • Fan
    • Make-up mirror
    • Wi-fi
    • Wheelchair-accessible
    • Terrace
    • Direct dial telephone
    • Balcony
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Safe
    • Living room: 1
    • Minibar
    • Ironing set
    • Bathroom
    • Shower
    • Hairdryer
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 1 Bedroom • 39 m²JSU.ST
    JUNIOR SUITE STANDARDPhoto unavailable1 photo

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width, King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Room amenities

    • Wheelchair-accessible
    • Terrace
    • Balcony
    • Living room: 1
    • Safe
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Internet access
    • Minibar
    • Individually adjustable air conditioning
    • Ironing set
    • Centrally regulated air conditioning
    • Extra beds on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH PRIVATE POOLSUITE • WITH PRIVATE POOLSUI.PP-1

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE WITH PRIVATE POOL

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PP-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE POOL VIEWJUNIOR SUITE • POOL VIEWJSU.VP

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH PRIVATE POOLSUITE • WITH PRIVATE POOL • 1 BedroomSUI.PP

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE WITH PRIVATE POOL

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PP

    Room amenities

    • Safe
    • Wi-fi
    • Wheelchair-accessible
    • Terrace
    • Balcony
    • Living room: 1
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Ironing set
    • Minibar
    • Hairdryer
    • Shower
    • Bathroom
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SUPERIOR KING BEDJUNIOR SUITE • SUPERIOR KING BEDJSU.KG-SU

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE GARDEN VIEWJUNIOR SUITE • GARDEN VIEWJSU.GV-1

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.GV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE POOL VIEW KING BEDJUNIOR SUITE • POOL VIEW KING BEDJSU.KG-VP

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE POOL VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    POOL VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH PRIVATE POOLJUNIOR SUITE • WITH PRIVATE POOLJSU.PP-1

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE WITH PRIVATE POOL

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.PP-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SUPERIOR GARDEN VIEWJUNIOR SUITE • SUPERIOR GARDEN VIEW • 1 BedroomJSU.GV-SU

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE SUPERIOR GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    SUPERIOR GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.GV-SU

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Safe
    • Living room: 1
    • Balcony
    • Terrace
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE GARDEN VIEWJUNIOR SUITE • GARDEN VIEW • 1 Bedroom • 39 m²JSU.GV

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 0
    Bed setup
    2 × Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.GV

    Room amenities

    • Make-up mirror
    • Housekeeping
    • Shower
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Safe
    • Living room: 1
    • Balcony
    • Terrace
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CAPACITY 2JUNIOR SUITE • CAPACITY 2 • 1 Bedroom • 39 m²JSU.C2
    JUNIOR SUITE CAPACITY 2Photo unavailable1 photo

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE CAPACITY 2

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 0
    Bed setup
    Sofa bed, 2 × Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.C2

    Room amenities

    • Extra beds on demand
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Internet access
    • Minibar
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Safe
    • Living room: 1
    • Balcony
    • Terrace
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 47 m²SUI.ST

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    47 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • Terrace
    • Balcony
    • Living room: 1
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Housekeeping
    • Ironing set
    • Minibar
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Fan
    • Make-up mirror

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH JACUZZI WITH VIEWSSUITE • WITH JACUZZI WITH VIEWSSUI.JA-WV

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE WITH JACUZZI WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH JACUZZI WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.JA-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH JACUZZISUITE • WITH JACUZZISUI.JA-1

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE WITH JACUZZI

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH JACUZZI

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.JA-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLUB KING BEDSUITE • CLUB KING BEDSUI.CB-KG

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CLUB KING BEDJUNIOR SUITE • CLUB KING BEDJSU.CB-KG

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 BedroomDBL.ST
    DOUBLE STANDARDPhoto unavailable1 photo

    Riu Palace Mexico - All Inclusive

    DOUBLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Occupancy
    Guests: 0–0 • Adults: max. 0 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Shower
    • Direct dial telephone
    • Minibar
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Safe
    • Living room: 1
    • Balcony
    • Terrace
    • Wheelchair-accessible
    • Wi-fi
    • Bathroom
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GARDEN VIEWSUITE • GARDEN VIEWSUI.GV-1

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE POOL VIEW KING BEDSUITE • POOL VIEW KING BEDSUI.KG-VP

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE POOL VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    POOL VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Riu Palace Mexico - All Inclusive

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Riu Palace Mexico - All Inclusive

9.0
Excellent
1,000 Reviews
Cleanliness
9.2 /10
Service
9.4 /10
Comfort
8.8 /10
Condition
8.8 /10
Amenities
8.8 /10
100 reviews shown
8/10
Excellent
01 Jun 2026
Jawaun
It was a great time
Partner
2/10
Poor
07 May 2026
Jose
Super disappointed disappointed at orbit and the riu palace corporation because we went thinking that we were going to have full access to the hotel restaurants and amenities that hotel was about to close for remodeling so everything was half capacity I feel that that's super unprofessional from the traveling agent and the hotel that they were selling tickets full price and was not going to get the full experience .the staff did an amazing job and keeping the guess is happy as they could with what they had I cannot complain about the stuff they were amazing . But both of the major companies like the hotel and the traveling agent should take responsibility and not book hotels whenever you're going through closing or remodeling and not going to be able to get your money's worth.
Partner
2/10
Poor
02 May 2026
JAIME
I need a call from Expedia.
Partner
2/10
Poor
02 May 2026
TeAeria
ROACHES, AND BUGS EVERYWHERE!!!! DO NOT BOOK THIS HOTEL
Self
10/10
Exceptional
01 May 2026
Liliya
Very nice
Family
10/10
Exceptional
25 Apr 2026
Karen
Property was beautiful and easy to navigate the amenities.
Beach and pool were lovely and easy to enjoy.
Family_with_children
10/10
Exceptional
22 Apr 2026
Marco Antonio
The house maintenance people do an excellent job, the bartenders and all the people that work the kitchen and restaurants are awesome. Entertainment people give a great show. Overall I would give at least 5 stars to this resort.
Partner
10/10
Exceptional
21 Apr 2026
Terry
Great property. RIU had 5 properties nearby which we had access to.
There is a 24 hour sports bar across the street at RIU Tequila which guests have access to. I went there often and Off duty male staff, on more than one occasion, targeted us, it seemed to rob us.
8/10
Excellent
19 Apr 2026
SINUHE
Great location, staff was amazing. Excellent service
Family_with_children
10/10
Exceptional
18 Apr 2026
Michael
All was good
Friends
10/10
Exceptional
17 Apr 2026
Dawn
Very good food and great service.
8/10
Excellent
14 Apr 2026
Sabrina
The property is really nice, and we enjoyed the pool and beach. All the staff were super friendly and helpful. The food was nothing exciting but not terrible. Our room was clean but was on the older side, and was a little loud, but I think that was our proximity to the laundry room. Overall, a nice place to stay if you want a good experience, but don't have a huge budget.
Friends
10/10
Exceptional
12 Apr 2026
INHO
Food is the best. Specually on Thursday night. Pools are rather small but work well. Property is a little outdated but very clean. The coffee shop serves great coffee included. Your staff are friendly.
Family
4/10
Poor
11 Apr 2026
Rafael
The drinks were weak of alcohol
Partner
6/10
Pleasant
10 Apr 2026
Daniel
I just spent April 3-9 at Hotel Riu Palace with my 16 y.o. daughter. The hotel is on a beautiful beach, with wonderful sand. The staff did a great job of clearing seaweed. The staff was 90% welcoming, pleasant, and hard working. The room was dated but, totally fine. The mattresses are very firm, not comfortable for me so I requested a soft \"topper\" which was provided immediately.
Now for the HUGE NEGATIVE: for the last 1.5 days of our trip, we stayed in our room because I was sick with traveler diarrhea. It was (and is) horrible. I am a health care worker in the US so I was very comfortable ordering an antibiotic at a local pharmacy. But, $50 of medication and lost use of the resort is a set back when you only have 6 days. My symptoms started on the third day of our trip. We had ONLY eaten at the Riu Palace so I'm 100% comfortable in saying it was transferred via food I ate there. We did not eat at any of the restaurants, only the Buffet at breakfast and dinner, and the only lunch option which is Guacamole. This is our 10th time to a RIU resort, and I've never experienced this before so it was disappointing. I always eat A LOT of fresh fruit so this very well may have been the culprit. I also ate A LOT of the pico de gallo that was randomly put out in different spots during different meals for me to hunt down. I'm on day 2 of 3 of antibiotics and my symptoms are improving. It was so awful, I cannot say I would stay at a RIU again after this vacation havoc.
4/10
Poor
08 Apr 2026
Besim
I recently stayed at Riu Palace Mexico and unfortunately, my experience was very disappointing—especially considering the premium price I paid.

The food quality was far below expectations and lacked variety and flavor. I also reached out to the hotel during my stay to request a room change, but I never received any assistance or follow-up, which was frustrating.

The room itself was uncomfortable—the “bed” felt more like a couch and was extremely unpleasant to sleep on. On top of that, the view was poor and did not match what you would expect from a resort at this level.

Overall, this did not feel like a premium experience at all. For the price paid, I expected much better service, accommodations, and overall quality.
Family
10/10
Exceptional
07 Apr 2026
Kendall
Fun safe environment to have a nice relaxing vacation on Spring Break, pool and food what was expected
Family_with_children
10/10
Exceptional
06 Apr 2026
umang
Swim up bad was fun
10/10
Exceptional
04 Apr 2026
Victoria
Really good place . I feel welcomed back to Mexico I always loved. It is a beautiful hotel with wonderful service , attentive staff , clean and with delicious food .

Nobody wanted to overcharge for anything. Taxi drivers around playa del Carmen were friendly , prices for taxies are great and we did not feel like we are ripped off at all .

It is all back to the Mexico we have always loved , to beautiful and friendly people , to great food and beyond amazing nature .

I hope Yucatán will continue this way so all ppl from around the world come here with open 💜

Happy Easter ❤️❤️❤️
Friends_and_family Family
10/10
Exceptional
02 Apr 2026
Coby
We love this resort , been here multiple stays and will continue to return even after the renovation Absolutely amazing place and staff
Partner
6/10
Pleasant
30 Mar 2026
Mike
We were not given the room we requested. 2 beds instead of a king. The staff was very uncooperative in getting us into a new room, and we finally gave up trying. Very disappointed.
Partner
10/10
Exceptional
29 Mar 2026
Charles
Love the food. We've been here 14 times. Service excellent!
Partner
8/10
Excellent
23 Mar 2026
Yvonne D
Very beautiful property that is well maintained. Staff friendly and professional. Rooms are dated but clean. Overall, great experience. Food was okay for an all inclusive. Loved our stay.
Family_with_children
10/10
Exceptional
23 Mar 2026
Oscar
Great location
6/10
Pleasant
22 Mar 2026
Ryan
This is not 5 stars. The staff that were there were fantastic. The hotel seemed understaffed. The rooms are awful.

The food was better than expected but every restaurant had a 20 to 40 minute wait with tons of open tables.

The white party and Sil disco or a ton of fun.
Family_with_children
10/10
Exceptional
21 Mar 2026
Robin Dawn
This was our first stay at a Riu resort and first time we’ve vacationed in Playacar specifically. The location was great; the little village market, the small ruins that were in the area and the short walk to Playa del Carmen made it a fantastic location. It felt safe and was close to many amenities. The beach was beautiful and was walkable to Playa del Carmen as well. The resort did a great job of managing the beach and keeping on top of the sargassum, which was an ongoing effort. There was always plenty of seating on the beach. The food at the buffets was great in quality and variety. It was also a plus to be able to explore and have use of the many other Riu properties close-by. The service was really impressive too. The rooms were kept very clean and the waitstaff and lobby concierges were all extremely attentive, kind and helpful. Overall, we really enjoyed our stay. A couple of things we do think would make a future visit even better: the decor was a bit corporate/cold/dated. While they were well-appointed, the rooms felt a bit like they were out of the 1980’s with the purple colour palette and glass block and silver/black accents. It would be nice if the rooms took inspiration more from the traditional and natural textures/palette of the property to feel a bit more spa-like and reflective of the gorgeous landscape and rich history. The beds in our room were also extremely firm. Not a big complaint at all. Was a great trip overall and we are grateful for the memories.
10/10
Exceptional
14 Mar 2026
Maria
Perfect
Family
10/10
Exceptional
11 Mar 2026
Yunzheng
Some of the specialty restaurants were a bummer but the main buffet restaurant Don Julian alone would bring me back. A plethora of options that were different every night we were there. Very friendly and helpful staff.

The pools were a bit small but enough. Hetting drinks was very quick; did not have to wait more than 2 minutes any time.
Friends
10/10
Exceptional
09 Mar 2026
jason
Had a very great time
Partner
10/10
Exceptional
08 Mar 2026
Yelena
We had the greatest family vacation! Wonderful hotel and services as well. Very friendly and accommodating staff. Manager of the Hotel - I saw her every day and night on the floor. Good job! Thank you.
Family
8/10
Excellent
25 Feb 2026
Julia
Lovely property. Access to the other 6 Riu properties in Playacar made it easy to check out other properties and determine which you’d prefer. We preferred ours because the beach area is huge. No need to get up at 6am and snag a chair. Many available even after breakfast. We enjoyed the steakhouse (for the lobster) and the Italian (for the lamb chops and starter salad). Good entertainment and if you want more then go to other Riu property within walking distance. Staff were great. We tip EVERYTIME we get service (20 pesos) and 50 pesos for our housekeeper (per day). It’s not obligatory and we understand that many may not tip. We choose to do so. The only reason I didn’t give this 5 stars is because the non smoking policy is not enforced. We had people on either side of our room smoking day and night on the patio area. If we were outside I would ask them to stop smoking and they did. There are designated smoking area so please use them. Thanks much appreciated.
Partner
10/10
Exceptional
22 Feb 2026
Juan
Staff was very courteous and helpful from cleaning staff to serving staff everyone was great!!! Me and my family really enjoyed
Friends_and_family Family
2/10
Poor
22 Feb 2026
Daphne
The room had a lot of damage to the furniture and one of the nights the frame and molding came off the wall. The air conditioner kept leaking making the entrance a hazard when walking in. The worse part was the spa moving my appointment up 3 hours without notification. I booked a service because I went to a wedding celebration and this left me stranded without a hair appointment. At the very least they could’ve told me days before but instead waited until the morning of an hour before the appointment. When I went to go tell the front desk, they pushed off the blame to the spa. I understood that the spa may have been ran by somebody else, but if it’s in their website and in their establishment, they should be held responsible as well because they represent each other. The general manager was very dismissive not rude. He just stayed quiet and didn’t really say anything there was no resolution to the matter.
Partner
8/10
Excellent
20 Feb 2026
Hristo
Location of the property, the beach area is very beautiful. The grounds are well maintained. The staff is very friendly and trying to make your stay personal / Thank you Fabiola and Moe/. Food was delicious. The food and atmosphere from all of the Restaurants on the property the Mexcan /La Bodega/ was above all for me. The property and rooms need mager renovation!!!! Rooms were amazing maybe 10-15 years ago, not now. We had constant problems with the room entry key. In general we had great experience
8/10
Excellent
18 Feb 2026
David
Clean rooms…staff very friendly as our 3 time back to this hotel. Food is okay but not great…..pool and beach area are excellent for the property. 2 negatives….room card system not good and needs to keep on going to front desk to reset and room plugs for electronics are worn out. Overall would recommend as a good value and the staff make it very enjoyable.
Family
8/10
Excellent
17 Feb 2026
Iordan Vassilev
Very clean
Friends
10/10
Exceptional
14 Feb 2026
Daniel Salazar
Lil dated inside the rooms, and some interesting colors like purple everywhere
Leisure Partner
10/10
Exceptional
08 Feb 2026
Gregory
A little out dated. Food was great staff was great
10/10
Exceptional
01 Feb 2026
Tiffany
Staff was exceptional! Probably the best buffet food we have had at an all inclusive. Will definitely be back!
Leisure Family
10/10
Exceptional
30 Jan 2026
Marsha
The staff at the resortamazing !! It was a birthday trip and I have never had such an amazing birthday from singing to decorating my room and the attention to detail was excellent! The steakhouse was our favorite steak lobster and shrimp. Also some our group went fishing and they cooked our catch at the steakhouse restaurant on property and it was superb ! The doorman Francisco was or favorite employee there however they were so many awesome employees!
Leisure Friends
10/10
Exceptional
27 Jan 2026
Myung Soo
I only go to Riu on vacation for a reason -
8/10
Excellent
26 Jan 2026
GEORGE
All staff was courteous and helpful.
The beach is beautiful
Rooms could use a little freshening up but were clean
Food was good, not great. Buffet was the best option.
10/10
Exceptional
26 Jan 2026
Scott
We love everything about this hotel! Our third stay, and will be back again!
Leisure Friends
10/10
Exceptional
25 Jan 2026
Rimma
Very good
6/10
Pleasant
24 Jan 2026
Joseph
We booked a king size bed with reservations well in advance and we got a room with 2twin size beds pushed together. Who sleeps in the crack? Looks like the strike plate on the door was recently replaced and had to be adjusted a bit because part of the wood on the door trim was broken and missing.. obviously this room was broken into to and the hotel was too cheap to replace the door and surrounding trim. Made us feel all warm and cozy for our 7 night stay. Locking the deadbolt was tricky and we had to lift and move the door to one side to get it to lock. Hotel was full and no changes could be made. The toilet area was separate and smaller than bathroom on a plane. Even my wife who is petite almost hit her knees on the door while sitting on the toilet. It’s that small and tight.. and everything is old. Rooms very outdated. Opening and closing patio door is also a treat.. screen ripped and door is warped. We will not stay there again. Staff was friendly and food was good. Beach was nice. Otherwise this would be 1 star rating at best.
Leisure Partner
8/10
Excellent
21 Jan 2026
Blair
Rooms could use a little TLC, food could be elevated. Staff and service was great.
Leisure Family
10/10
Exceptional
21 Jan 2026
JOHN
Our stay at Riu Palace Mexico was truly exceptional, and the biggest reason was the outstanding staff and customer service throughout the resort.

From the moment we arrived, every team member was welcoming, attentive, and genuinely kind. The front desk staff made check-in smooth and stress-free, always ready to help with a smile. Housekeeping was impeccable—our room was spotless every day, and small thoughtful touches made us feel truly cared for.

The restaurant and bar staff deserve special recognition. They were professional, friendly, and consistently went above and beyond to ensure we were comfortable and satisfied. Whether it was remembering our preferences, offering recommendations, or simply making us feel valued, their dedication truly stood out.

What impressed us most was how authentic and personal the service felt. The staff didn’t just do their jobs—they made us feel like guests, not just tourists. That level of hospitality is rare and made our stay memorable.

Riu Palace Mexico is a beautiful resort, but it’s the people who make it exceptional. We would absolutely return and highly recommend this resort to anyone looking for excellent service and a genuinely welcoming experience.
Leisure Family
10/10
Exceptional
17 Jan 2026
Robert
The staff was absolutely amazing. Everything was super clean. The rooms are a little bit dated, but they know that they're going to renovate soon. Overall, we had an amazing time
Leisure Partner
2/10
Poor
15 Jan 2026
Aleksandr
Very Disappointing Stay

We stayed at Riu Palace Mexico, Playa del Carmen, expecting a 5-star all-inclusive experience, but it was extremely disappointing.

Our first room was dirty and poorly maintained — broken bathroom, heavy dust everywhere, and very old, worn furniture. We immediately requested a room change. Even after we paid extra for an upgraded room, we were told we still had to wait 24 hours before being moved.

When we were finally placed in the upgraded room the next day, the situation became even worse. That evening, after returning from dinner and turning on the lights, around 20 cockroaches ran across the room. It was absolutely disgusting. I am attaching photos and videos as proof.

I tried calling the service desk multiple times that night, but no one answered. The next morning, management again told us to wait another 24 hours, which we refused. After several hours, we were moved to a different room. By then, three of our six vacation days were lost.

The front desk staff and management were unhelpful and dismissive. When we asked for compensation, they offered a free massage, which did not address the seriousness of the issue. RIU corporate referred us to Expedia, since we booked through them, and we are still waiting for a response.

The food was mediocre and mostly tasteless, including the Christmas Eve dinner. The beach was nice, but there was no beach service, towels were old and limited to one per person.
Leisure Family
8/10
Excellent
11 Jan 2026
Roza
Excellent wide clean beach, lots of shade, water was excellent! Food was great! New year celebration was perfect!
Leisure Friends
10/10
Exceptional
06 Jan 2026
Margarita
Clean grounds, restaurants, perfect beach
Leisure Friends
10/10
Exceptional
01 Jan 2026
FE
We enjoyed our stay in Riu and definitely want to go back again. There is so many lounger by the beach and pools that you won’t get up early to reserve a spot.
Leisure Partner
10/10
Exceptional
22 Dec 2025
Cristofe
I like the place, the staff was incredibly nice, clean room
10/10
Exceptional
17 Dec 2025
Angela
We had a great time at Riu Palace! The staff are so welcoming. They work so hard to make your stay great! The grounds are well kept. The room was clean and beds comfortable. The food is amazing!
The buffet has a great variety each day and the food gets replenished often. My kids loved the chocolate fountain. Each day there’s a different type of chocolate in the fountain. I loved the seafood variety. We ate at the steakhouse restaurant onsite and had a delicious lobster. We ate at the Japanese restaurant and liked the food. It’s a first come, first served which worked well. We never had to wait.
There were some fun times at the pool such as the bingo games, foam party and the gymnastics show. Javi is a great server by the pool side. He remembered our names and what we like to drink.
We loved the Riu white party over at Riu Tequila across the road. Early in the evening there’s face painting and balloons.
It cost $10 US taxi to get from the playa del Carmen ferry to the Riu resort. I suggest dealing in pesos.
There is a laundry service available. You have to pay by the item so it can really add up. So we didn’t use it. There’s a lot of laundry to do with a family. Too bad there wasn’t a self serve laundry room or a pay by the bag service.
The beach was great. There’s lots of people swimming in front of the resort. The ocean is warm and has clear turquoise water. The sand is white and fluffy. I didn’t see many shells or fish.
We can’t wait to stay here again!
Leisure Family
10/10
Exceptional
17 Dec 2025
Anna
All was excellen
Leisure Family
8/10
Excellent
13 Dec 2025
Raymond B
Overall RIU staff provided excellent services. We stayed at the palace and felt that we should have the option of having dinner at other RIU locations, in the area. Additionally, natural cleaning product should be used in hotel lobby as there was a strong chemical smell.
Leisure Partner
10/10
Exceptional
11 Dec 2025
IRENA
Excellent resort. Perfect service. Very accommodating.
Leisure Friends
8/10
Excellent
11 Dec 2025
ILIE
It was very painful to see how they cooked an expensive steak as fillets mignons or ribeye
In my opinion you should put the best chefs at these types of cooking stations
A couple of minutes more and you destroy the meat cut
10/10
Exceptional
11 Dec 2025
Aliaksandr
Great resort
10/10
Exceptional
10 Dec 2025
Ashley
Hotel was amazing. All the staff was wonderful. This was a great trip! Highly recommend this hotel!
Leisure Partner
10/10
Exceptional
03 Dec 2025
Robert
Room was very clean, staff very helpfull, and thw resort itself screams \"VACATION\"
Leisure Family_with_children
10/10
Exceptional
30 Nov 2025
Juan M
Verry clean
10/10
Exceptional
28 Nov 2025
Tatyana Aleksandrovna
Everything was very good.
Leisure Friends
10/10
Exceptional
24 Nov 2025
Sean
The best resort I’ve ever stayed in.
Great dining options. Wonderful beach, high end all the way through. Will be back again and again.
Leisure Friends
4/10
Poor
22 Nov 2025
Jessica
A short time after booking I saw theyvwould be closing to update the hotel, we decided to keep our
10/10
Exceptional
20 Nov 2025
Amber Enid
Excellent selection of drinks and they even added an ice berg at my niece’s request! (Cerveza & lime slush) delicious. Everything was perfect for the wedding we attended except they didn’t put all the flowers in the bride/groom room after the wedding
Leisure Family
10/10
Exceptional
08 Nov 2025
Sandra
Great Hotel and great Staff. Very clean rooms and food was great. beautiful beach
Leisure Family
4/10
Poor
04 Nov 2025
George
The priority seems to be weddings. There were three weddings during our stay of three nights. The first two the pool bar (the only seating on the property with a view of the beach) closed early afternoon to accommodate the receptions. The third wedding was later in the day. The reception was held in the middle of the property adjacent to the rooms with an ocean view. The music was very loud, the lighting reminiscent of Ibiza, was permitted until 11pm. The food was sub par compared to the Palace Rivieria Maya. We found ourselves eating there the entire time and sitting on their patio as it didn't seem to close, regardless of whether a wedding was taking place or not. On a positive note the delightful man working the main entrance was an absolute delight!
Leisure Family
8/10
Excellent
03 Nov 2025
Rickell
Property could have more beer options like Modelo or Pacifico. These beers are at almost every party in the USA so was odd they did not have.

My husband was hoping to have more authentic Mexican options for breakfast.

The staff was amazing and the property is always beautiful and nice. We will go back to this property it is very nice.
Leisure Family
10/10
Exceptional
01 Nov 2025
Yendry
I highly recommend it 100%
Leisure Partner
10/10
Exceptional
31 Oct 2025
Gary Irvin
I was the type of place you never want to leave.
10/10
Exceptional
31 Oct 2025
Tara
100 percent would recommend coming here! Everything was top notch! Thank you for a wonderful time!
Leisure Friends
10/10
Exceptional
30 Oct 2025
Pavel
My wife and I spent a wonderful 10 days at this hotel. The service was excellent, the food is very fresh and delicious, the staff was attentive and polite, everything was very clean, and the staff were constantly doing something to keep everything sparkling.Best restaurant at hotel is it steake house.
Leisure Family
10/10
Exceptional
30 Oct 2025
Jason
Wonderful stay great service, clean rooms, pools were perfect. Would stay here again.
Leisure Friends
8/10
Excellent
24 Oct 2025
LYUBOV
Staff was very nice hotel rooms need some upgrade. food was OK
Leisure Partner
10/10
Exceptional
22 Oct 2025
Benjamin
We just stayed 7 days at the Palace Mexico. About halfway through I started looking for things I would consider negative. I sincerely have nothing negative to say. The resort is clean, the staff is incredibly nice and helpful. The beach is perfect and the buffets are varied and tasty. The beds are comfortable and the rooms are a good size. We look forward to returning.
Leisure Partner
10/10
Exceptional
16 Oct 2025
Lyudmila
We love this hotel.Stayd there before.Will stay there again.
Leisure Friends
10/10
Exceptional
15 Oct 2025
JACOB
Clean room, staff are there freandly
Leisure Family
10/10
Exceptional
13 Oct 2025
Theresa Anne
Excellent place to stay, would definitely come back again.
Leisure Friends
8/10
Excellent
13 Oct 2025
Jaime
Clean room
Leisure Family_with_children
4/10
Poor
09 Oct 2025
Serhii
Food horrible. This palace worth then Riu Tequila. Food dry no taste all empty. Never go back
Leisure Family
6/10
Pleasant
03 Oct 2025
Jamilec
The Mexican food was poor. The beds were uncomfortable you could feel the springs on your back. Someone should do quality control on the beds as well as the Mexican food. To be in Mexico you would think that the food would be authentic but it was not.
Leisure Family
6/10
Pleasant
30 Sep 2025
Jalen
It wasn’t bad, could be updated. But for the price and location it was definitely worth it. Food was alright, to say the least.
Leisure Self
10/10
Exceptional
28 Sep 2025
Abraham
Shops nearby and pool excellent
Leisure
10/10
Exceptional
27 Sep 2025
Marisol
I had a great experience, the staff was amazing.
10/10
Exceptional
24 Sep 2025
Jeffrey
I Love this property, it is a shame that it will be remodeled again. The Food Quality has dropped, several of the (Chef’s ????) should not be in view of the customers, no clue what they are doing. Some of the Speciality Dining restaurants get their food from the Buffet Restaurant. There is No or at least POOR quality control on the Buffet
Leisure Partner
10/10
Exceptional
23 Sep 2025
Coby
We love this resort. It’s always clean and amazing the stuff goes above and beyond to make sure all of our needs are met
Leisure Family
10/10
Exceptional
21 Sep 2025
James
Great resort
10/10
Exceptional
15 Sep 2025
Jasmine Lee
Great stay
Leisure Family_with_children
2/10
Poor
06 Sep 2025
Carol
We someway, some how this booking got made as we attempted to review the property for a possible booking in January or Feb…

Since then, we have been trying to sort out the mistake. Our inability to have you cancel drives our input

We have not visited the property, hence we are unable to appropriately rate the property.
Leisure
10/10
Exceptional
06 Sep 2025
Jagoda
Beautiful beach and good food we love it planning to go back soon
Leisure Partner
10/10
Exceptional
06 Sep 2025
Fredrick
The people who work the resort are hard working and are always there to help.
Leisure Friends
10/10
Exceptional
05 Sep 2025
Onésimo
Our first time there and it exceeded our expectations, absolutely coming back! Best service ⭐️
Leisure Family
10/10
Exceptional
01 Sep 2025
LUIS
Very good
Leisure Partner
10/10
Exceptional
30 Aug 2025
MAURICE
Riu are my favorite resorts
Leisure Partner
10/10
Exceptional
30 Aug 2025
Mirnesa
Great
10/10
Exceptional
22 Aug 2025
Juan Ramon
Beautiful place to visit
Leisure Family
10/10
Exceptional
17 Aug 2025
Antoine
Great great great option for adults and families with children. Amazing dining experience with tons of options and flavorful foods. Staff were very clean and attentive. 5 stars for fure
Leisure Partner
10/10
Exceptional
15 Aug 2025
PRADEEP
I have been to 6 RIU AND THIS ONE is super clean and the service on point food of best qualiety DRINKS premium.
Leisure Family_with_children
10/10
Exceptional
12 Aug 2025
Vitalina
I recommend this hotel 10000% This is my 5th visit to this hotel and I don't want to change it, I recommend it with or without children
Leisure Friends

Location & surroundings

Riu Palace Mexico - All Inclusive
Avenida Xaman-Ha, Manzana 3, Lote 4, Playa Del Carmen, Mexico

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Riu Palace Mexico - All Inclusive

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