Name: Royal Hideaway Playacar All Inclusive
Address: Lote Hotelero No. 6 Desarollo Playacar, Playa Del, Playa Del Carmen, 77710, MX

10/10

Exceptional

14 Jul 2026

Mario

We had a fantastic and relaxing time at the Royal Hideaway. The property is beautiful and vintage in its decor and we absolutely loved that. The rooms were nice and comfortable. Everyone was extremely friendly and helpful. Only recommendation is a bit more entertainment in the evening. Cannot wait to go back next year!

Partner

10/10

Exceptional

13 Jul 2026

Walter

Wonderful resort and people. Service was great.. Thanks to Ricky and Javier.

Partner

10/10

Exceptional

12 Jul 2026

Ricardo De

Toda nuestra estadía fue genial .comidas cuartos y el servicio estupendo .la pasamos increíble.a excepción de un dia en la.alberca y la queja es de los camastros los tengan apartados para gente que reside ahi .desgraciadamente nos movieron después de tener un camastro eh incluso nos perdieron hasta nuestro termo .pero bueno en general todo fue genial ..

Partner

10/10

Exceptional

12 Jul 2026

KENDRA NICOLE

The food was great and the resort and rooms were very clean. This is a resort I would definitely go back. Very quiet and never had to wait in line for anything. Staff is very nice and respectful.

Family

8/10

Excellent

11 Jul 2026

Karla

The property is very well taken care of. The rooms were very big and had proper amenities. The staff is amazing and very accommodating. The property is quiet so if you’re looking for a nice relaxing and quiet atmosphere, this is the place. There weren’t many things happening.

The only draw back is the food was not that great. I’ve had better options at other Barceló properties.

Family

2/10

Poor

07 Jul 2026

donnie

Our stay was enjoyable overall; however, we were disappointed with how a significant issue was handled. At 1:00 a.m., a pipe burst in our room, requiring us to pack our belongings and relocate in the middle of the night. We waited approximately 45 minutes before being assigned a new room. While the staff was courteous, the disruption to our sleep and vacation was considerable. We were particularly disappointed that no form of compensation or gesture of goodwill was offered. Given the standards of a luxury resort, we had expected a more responsive approach to such an unexpected and inconvenient situation.

Partner

8/10

Excellent

07 Jul 2026

VICTORIA

Staff members were great. Loved the private swim up pools. Plenty of closet space & great size bathroom.

Partner

8/10

Excellent

06 Jul 2026

Pedro

Hotel looks well maintained, rooms were spacious and clean. The staff was really helpful as well, but sometimes they took a long time to serve food at dinners. I liked the dinner options but not all the food was good, some of it was just ok.

Partner

2/10

Poor

29 Jun 2026

Clayton Leon Jolly

This was my fourth time at this property. Three times were 20 plus years ago. This place is a shadow of its former self. The check in staff either were brand new or just plain lied about amenities that did not exist. No concierge person was ever at villas and when I asked people to make reservations at restaurants they never did. One hostess refused to seat me for lunch because they were going to close in 10 minutes. The food was absolutely horrible in the restaurants! I ended up ordering room service. Room service and housekeeping people were the only thing good. Bartender at grille was just mean looking all the time. I will never go to this place again!

Friends

2/10

Poor

28 Jun 2026

Lavar

Do not go to this resort! They were not helpful and this was a horrible experience

Partner

8/10

Excellent

24 Jun 2026

Luigi

Breakfast and lunch are okay to good. Dinners are really amazing 10/10. Overall, I would say the food is above average. The only restaurant where the food fell short was the grill. All the other dining options were excellent. Desserts taste great and there is a lot of variety. The staff is friendly, the rooms are clean, and the drinks at the restaurants are great. Because the resort is not very crowded, it feels chill and peaceful. The visitors are mostly older couples.

Overall, this resort offers great value for the price. However, I would say the only downsides to this resort are:

The location: It is in Playa del Carmen, where the beach suffers from sargassum. It is also somewhat difficult to travel to and from this location.

Activities: There are not that many fun activities available at the resort.

Partner

10/10

Exceptional

22 Jun 2026

Diogo

Very nice staff, clean resort and room, the only construtive critique is to get a breakfast with more options adn more entertainment 😀

Friends

10/10

Exceptional

21 Jun 2026

Maria Giuffre and Christopher

Royal Hideaway Playacar exceeded all of our expectations. The resort is absolutely stunning, with beautiful grounds and an elegant atmosphere throughout. We had an amazing stay from start to finish.

The restaurants were excellent, offering high-quality food and great variety. Our room was charming, stylish, and very comfortable, with strong air conditioning that kept it cool even during the hottest days. Very clean.

One thing we especially appreciated was how safe and secure the resort felt. We were comfortable walking around the property at all hours and felt completely at ease throughout our stay.

What truly sets this resort apart is the staff. Every team member we encountered was attentive, kind, friendly, and highly professional. Their exceptional service made us feel welcomed and well cared for throughout our vacation.

An outstanding resort in every way. We would gladly return and highly recommend Royal Hideaway Playacar to anyone looking for a luxurious, relaxing, and safe getaway.

Partner

10/10

Exceptional

20 Jun 2026

Sarah

I enjoyed a wonderful week at this smaller resort. The staff were friendly and helpful and the property beautiful.

Self

10/10

Exceptional

17 Jun 2026

Phyllis

Absolutely LOVED this resort! We will return - so quiet and relaxing

Partner

10/10

Exceptional

16 Jun 2026

Olga Yolani Isaula

Me encanto la atencion de los enpleados.no me gusto mi habitacion tenia el echo algo decided..

Self

8/10

Excellent

14 Jun 2026

Richard L

The hotel was very clean, the staff were friendly, and the pool area was good. However, service in all the restaurants was very good, and the food was very good as well.
One downside was the sunbeds being reserved from as early as 5am, which made it difficult to find available loungers later in the day.
The air conditioning was also not adequate. Our first room would not cool below 25°C, so we had to switch rooms. The new room reached 21°C, which still wasn't ideal, but it was manageable and we made it work.
Overall, we had a pleasant stay but unfailingly we had a bad experience with a manger, and the AC was just awful, for these reasons we will not be back.

Partner

10/10

Exceptional

13 Jun 2026

James

Staff was amazing! Service everywhere was over the top. It was everything we could have wanted/expected and then some!

Partner

10/10

Exceptional

12 Jun 2026

Niko

This resort deserves 5 stars - 99.9% of those 5 stars come from their wonderful staff onsite. Everyone was so kind and respectful. One night, my girlfriend was feeling a little lightheaded and abruptly got up from our table to go get some air outside. When she did that, several members of the staff were quick to intervene and check on her/us. Even though my girlfriend was ultimately okay and nothing serious happened, the level of attention and care everyone provided really meant a lot to me. You could tell that concern came from a place of genuine pride in the work they do, not just out of obligation because their job requires it.

Very neat and well-kept grounds. The groundskeepers also place a lot of attention on cleaning the beaches during high sargassum periods, which is nice in case you plan on swimming at the beach, not just the pool

Inclusive room service was great - never waited more than a half hour to have breakfast, lunch, and/or late bites delivered to the room. Bathroom amenities were good quality (L'Occitane de Provence), Bed sheets and linens were also changed out daily, just make sure you request that on check-in if you prefer.

My only piece of constructive feedback is to put more attention into the \"formal\" restaurants and the food that's offered. I think a little too much emphasis is placed on presentation versus quality and taste. The non-formal restaurants and room service menu options were significantly more tasty. Other than that, everything was great!

Partner

8/10

Excellent

09 Jun 2026

Michelle N.

The resort was beautiful with the beach just steps away. The room we were assigned was too hot for an American. The air conditioner barely worked and kept the room around 80°. Once we were moved to a new room in a different building things greatly improved. The staff was great when it came to giving us a fan to make it through the night and then moving our re-packed bags while we’re on an adventure in Tulum. I do suggest they get new AC units in the buildings that have issues. Otherwise, the restaurants, bars, pools, rooms, staff, beach, and amenities were amazing!

Partner

10/10

Exceptional

07 Jun 2026

David

Staff and facility was amazing. Felt the food lacked a little but they were excellent for dietary restrictions such as gluten. My wife being gluten free was accommodated at every restaurant.

Partner

10/10

Exceptional

02 Jun 2026

Enrique

Beautiful place for a quick get away.

10/10

Exceptional

02 Jun 2026

PETRA

This hotel is wonderful. The beautiful grounds, the delicious restaurants, and the exceptional staff made for an excellent trip.

Friends

10/10

Exceptional

01 Jun 2026

Katelyn

Amazing staff and gorgeous location. Grounds and room was beautiful

Partner

8/10

Excellent

30 May 2026

Luis Antonio

The only reason I gave this place a 4 out of 5 stars is because of all the seaweed that was on beach and it rain all week.

Partner

6/10

Pleasant

28 May 2026

Oksana

👎

6/10

Pleasant

26 May 2026

Helen

Key restaurant was not open the full 5 days we were there. Spices is the only restaurant to have a site down breakfast and lunch. It was closed the full time we were there. When we asked staff when it would be open, everyone gave a different answer regarding its opening. They would mostly always say it will be open tomorrow but never was. I do not like eating from buffets and that is why I liked the Royal Hideaway. This was my 8th time visiting and have never had this issue. Will likely look for a new resort to frequent.

Family

10/10

Exceptional

24 May 2026

Marcus

This resort is the ideal place for a honeymoon. From the moment you get out of the cab you are greeted and treated like you’re the most important person there. The staff was amazing throughout our stay and our concierge Armando was on top of everything we could want and need before we could think it ourselves. We made our reservation a week out and ate at every single restaurant we wanted to. Each restaurant had amazing views and vibes to match the theme of the restaurant. Breakfast on the deck every morning was the highlight of the day. You’re just meters away from the beach and the views and breeze to start your day along with some great fruit and breakfast, was picturesque. The treatment we received at our Bali bed was unbelievable, having a beach day where you don’t have to move and can just be taken care of was top tier. I would come back to this resort in a heartbeat. What a class organization and well run resort. Hassle free and took care of every one of our last needs. The rooms do run hot but you’re in the jungle so what can you expect. The property was also very well manicured and maintained.

Partner

6/10

Pleasant

12 May 2026

Courtney

Fairly compact, well maintained property on a beautiful stretch of beach. Everything was pretty much as expected: quiet vibes with fairly limited nightly entertainment, good service, small but serviceable buffet, and more. This resort would certainly deserve a 4 star review, but unfortunately I settled on 3 for one main reason, the AC. We stayed 8 nights and were not able to get 1 good night of sleep with temperatures in the room, despite the AC on max all the time, not hovering around 23 degrees (73 plus degrees). We are not AC lovers, but the room was just 1 or 2 degrees above our comfort level. Some of these issues extended beyond our room. The Sports Bar, for example, was basically impracticable for more than a few minutes. I do not know if this is the norm or the luck of the draw, but unfortunately, when one of the things we appreciate of these vacations is the ability to get some relax and sleep in, this experience may put us in a situation where we would not consider returning. Thanks to the staff for their hard work.

Partner

8/10

Excellent

11 May 2026

Dmitriy

Bar was ok no spa

8/10

Excellent

10 May 2026

Sarah

Room wete clean every day. Did have a leak in bathroom as the air conditioner tray over flodded with water. That came down the ceiling. Morning breakfast we had to wait 10-15min to get a seat each morning as short staff.

Friends

10/10

Exceptional

10 May 2026

Liliana

We enjoyed our stay. The staff was wonderful, always attentive.

8/10

Excellent

09 May 2026

Sabrina

We enjoyed our stay. The food was good, but having to be tied too reservations each night was difficult because they were doing different activities during the day. There is an issue at the pool with the chairs or loungers there often taken so your options are limited to just the beach. Overall we did enjoy our stay and I would recommend this place to other people because it's smaller in the giant resorts, and the food is really good here and people are friendly.

10/10

Exceptional

30 Apr 2026

Nell

This was a perfect getaway for me and my sister to celebrate her birthday. The staff was attentive, the property was beautiful and the food was excellent.

Family

2/10

Poor

27 Apr 2026

Deshawn

From the check in the property looked beautiful. Then we found out the luxury relaxing pool VIEW we payed for was on the 3rd floor with no elevator! We requested an accessible room so to medical issues and were stuck in a corner looking at a dirt hill (but it was close to the relaxing pool so management didn’t care). There are only 2 bars outside of restaurants at opposite ends of the property (no pool service have to get out and walk to get drink). The service at all restaurants extremely slow over 1 hr wait on food! The portion sizes were small ended up ordering room service in addition most nights. Since day one AC would not go below 71f so maintenance came every day to adjust something that didn’t help On wife’s birthday after dinner and the show came back to a flooded villa! Stepped in and I’m guessing after one of their adjustments they clogged a drain hose because it was down pouring from the ceiling onto suitcase and clothes. Their make up for all the inconveniences was sending another bottle of the free sparkling wine also stated as a (day late) birthday gift! Never have I EVER wanted a vacation to end so bad I’d rather go home and come back to the trusted dependable EXCELLENCE brand instead!

Partner

10/10

Exceptional

25 Apr 2026

Edward

Breakfasts and lunches on the beach

Partner

4/10

Poor

25 Apr 2026

Greg

Property is going downhill fast! Majority of people on property had room air conditioning issues. We did! Temperature never cooled! Was 76 degrees Fahrenheit all week. Don't waste your money. Go somewhere else!

Partner

10/10

Exceptional

18 Apr 2026

Sandra

Excellent resort. Beautiful beach, great pools, the food and drinks were delicious, the staff was friendly and helpful, the beds were super comfortable and the grounds were meticulous.
It would have been nice if the coffee machine in the restaurant by the beach had been turned on and pastries or something available before 7am for us early risers.

Family

10/10

Exceptional

16 Apr 2026

Peter R

Great experience all the way around. Good food, clean and very accommodating.

Friends

8/10

Excellent

15 Apr 2026

Harold

My wife and I had a nice relaxing vacation at this resort. If you’re looking for a more mature crowd and a quieter atmosphere, this place is for you. The lounge chair game is real but we managed the get a chair by the pool since we were up early to have breakfast and walk the beach in the mornings. We were lucky to get chairs at the main pool our last couple days as a large group had left who had their chairs reserved. The quality of food is excellent. Breakfast buffet is limited but you get the usual breakfast type foods. For lunch you can choose either to order from a menu or get food from the buffet or both. There is also the restaurant Spices where you can order food from a menu which is above the buffet section. For dinner, you have to go to an à la carte restaurant. We booked the restaurants with the resort a few days before our arrival and were able to get the times we wanted. The beach is beautiful. Our resort had staff around the clock cleaning the sargassum in front of the resort. The sargassum was only a problem on the first day we were there which was cleaned up. Then on our last day, we could see large quantities of sargassum floating in onto shore. There is only one bar by the pools however it wasn’t an issue getting drinks. The waiters go around but they are more attentive to the people in the main pool. Overall, my wife and I were looking for a relaxing getaway and that is what we got.

Partner

10/10

Exceptional

13 Apr 2026

Jillian

The property was great, very well maintained, clean and beautiful. The beach was very clean, as were the pools. Bathrooms around the property were also clean and tidied often.

Friends

8/10

Excellent

11 Apr 2026

Irene

This is my third time at the Royal Hideaway and I do love this resort, as the food at all the restaurants is delicious and the staff are wonderful but we did encounter a few problems. We did not have hot water in our room unless we ran the shower for sometimes as long as 30 minutes. The staff came to fix it but the only solution was to turn on the hot water and let it run until it got hot. I was not the only guest who had this problem. In order to get a lounge chair at the pool you had to get up very early otherwise they were all reserved or claimed by someone as early as 6:30 am. Other than these two issues I had a wonderful time. What makes this place special is the wonderful and friendly staff.

Partner

10/10

Exceptional

29 Mar 2026

Keith

Everything was clean and well maintained. There was a small leak in the bathroom, which was fixed extremely quickly once notified.
Good sized room in a smaller setting.
Beach was lovely and sandy entrance to ocean.
Poolside chairs get taken quickly in the morning, but the beach always had chairs available. Plenty of shade options or sun options.
The relaxation pools are neat and give a tucked away and private feel.
Food was good, but make reservations early to get the locations and times you want.

Partner

10/10

Exceptional

29 Mar 2026

Carol Ann

Pools were very nice and great location overlooking the beach.

Family

8/10

Excellent

27 Mar 2026

Stephane

The overall resort was nice , the only issue we had was that we were not provided the room we had reserved. We had a reserved and paid extra for a Pool View but had absolutely no view of any pools.

Friends

10/10

Exceptional

23 Mar 2026

Michele

Staff was wonderful, food was very good. Beach was clean but coul

10/10

Exceptional

23 Mar 2026

Debra

Absolutely beautiful resort. The staff was wonderful. Shout out to Carlos, our concierge, who went above and beyond. We will definitely be back.

Friends

10/10

Exceptional

14 Mar 2026

Patricia

The pool was enjoyable. Great staff at the resort and the spa was excellent!

Friends

10/10

Exceptional

13 Mar 2026

Oleg A

Great.

8/10

Excellent

12 Mar 2026

Traci

Very nice property. Rooms are beautiful and beds sleep great. Some of
The staff are nice and some are not. The restaurants do not like to accommodate groups of 4 or more. Beautiful grounds.

Friends

2/10

Poor

11 Mar 2026

Saige

Staff was nice - everything else about this place is horrific

10/10

Exceptional

11 Mar 2026

Kerry

The service was incredible. The staff was excellent. The resort was impeccable. Our room was cozy, spacious, and clean.

Partner

8/10

Excellent

08 Mar 2026

margaret

Pool area is beautiful and grounds are amazing. Rooms are very nice and clean, beds are very comfortable. Making reservations for early dining is almost impossible, by the time you arrive at the property the only times available for dinner are after 8pm.

Partner

10/10

Exceptional

07 Mar 2026

christopher

All amenities were perfect. We had a wonderful time.

10/10

Exceptional

05 Mar 2026

sharon

We just returned from our 4th stay at Royal Hideaway and we had a wonderful 10 days. The property was beautiful and we were very impressed with the large number of staff working each day on the property. Our room was great and our housekeeper was excellent! The staff throughout the complex are warm, friendly and very helpful. The restaurants were delicious and we enjoyed having our favorites again. The beach was beautiful but did have some seaweed. The staff and workers were diligent in removing the seaweed daily with a tractor. We have always enjoyed staying here and look forward to returning again next year.

Family

8/10

Excellent

15 Feb 2026

Cheryl

Yes very nice resort. Older people a lot of retirees hard to get pool spots. Very nice comfortable beds , no buffet must book into restaurants. Clean and well maintained

Leisure Partner

2/10

Poor

10 Feb 2026

Kale

The property is run down, and the pictures online are deceiving. The room did not feel clean, it had a bad smell, everything was old, the grounds were old and not well maintained as far as repairs. We stayed for about an hour mainly bc I had to take the time to find another hotel and get a taxi booked to get out of there.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Robert William

Beautiful deep beach. The food at all of the restaurants were spectacular. The staff is very friendly and always welcoming

8/10

Excellent

31 Jan 2026

Eric

Ricky the concierge is the best!!! Hats off to him.
Pools were great, beach was amazing, food was OUT OF THIS WORLD. Cons: pools close at 8pm

Leisure Partner

4/10

Poor

25 Jan 2026

Leon

Ground are looked after very well. Pools / beach are exceptional.Very difficult to get a chair around a pool... Very difficult to enjoy the stay in a room that was not satisfactory. Very dissapointed in they way issues of the room where delt with. Every problem was turned around and manipulated to be our issue. Entering the room with the do not disturb sign on. There are many good things about this resort but in the end the room made the stay uncomfortable.

Leisure Partner

8/10

Excellent

24 Jan 2026

Emma

Clean room and good breakfast

10/10

Exceptional

23 Jan 2026

Katelyn Elizabeth

The staff at this resort definitely makes the experience so so great. Ricky, the concierge, accommodated our large group’s needs and took care of any need we had. The waitstaff was always very friendly and kept the drinks flowing… shoutout to Genaro who was so friendly and always went the extra mile for us. There’s so many activities offered throughout the day and Carlos and Roberto made everything so so fun. This was our second time at this resort and it won’t be our last!

Leisure Friends

8/10

Excellent

12 Jan 2026

Lorie

The staff stood out. We have David at security, Wilson in the restaurants Henry and Luis at the pool went beyond just service. Rooms were great and beach and food was fantastic..what they need to do is stop saving spots for returning guests all pool chairs are reserved for them so new guests will never get a chair there unless you get up a 6 to get the few that are not taken…build them their own pool if this is that important to do.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Keegan

Perfect place for the right price

Leisure Friends

10/10

Exceptional

01 Jan 2026

Eric

Love this resort. This is one I love coming back too.

Leisure Partner

8/10

Excellent

27 Dec 2025

Kenan

Good, clean facilities. Great staff throughout.

Food is okay - occasional hit and miss

Leisure Partner

4/10

Poor

27 Dec 2025

Allison

Dated, but nice staff

Leisure Friends

10/10

Exceptional

24 Dec 2025

TERRY STACY JON

Smaller resort, but more quaint than cramped. Staff, amenities and beach were great

Leisure Partner

10/10

Exceptional

22 Dec 2025

kelly

Staff was amazing. Very relaxing resort

Leisure Family

10/10

Exceptional

21 Dec 2025

Igor

Impeccable boutique hotel with a lot of character. Nice room with balcony. Good food.

Leisure Family

10/10

Exceptional

16 Dec 2025

Daniela

The property and the surroundings are nice, well maintained and the food is nice as well. Staff is attentive and helpful, they try to help the best they can in all situations. We did enjoy our stay and would go again.

Friends

8/10

Excellent

29 Nov 2025

Madeline

Food is

8/10

Excellent

21 Nov 2025

Patty

The staff is wonderful! Eduardo and Carlos were wonderful!

10/10

Exceptional

19 Nov 2025

Gary

Everything was great, the staff are just the best. This was our second time and we definitely will be back

Leisure Partner

6/10

Pleasant

19 Nov 2025

Richard Bryan

Problem with air conditioner, flooded our bathroom, tv, phone and fridge did not work properly

Leisure Friends

10/10

Exceptional

17 Nov 2025

Justin Matthew

The resort is very clean and staff very attentive. Palazzo had the best food of all of the restaurants. If you want a chair by the pool you’ll need to get up by 7am to fight for one though. They sit all day with towels on them. Would definitely return, however I’d ask for a first floor room. We were on the third floor which equates to four flights of stairs and there are no elevators available.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Andrea

Great hotel. The staff is great. Food is good. Drinks are great

Leisure Friends

10/10

Exceptional

11 Nov 2025

Nancy

Great hospitality!!!
Good food!

Unbelievably beautiful beach!

10/10

Exceptional

09 Nov 2025

charles

Staff was very very nice. Rooms clean
Beach Magnificent what else ya want in Mexico Oh ya food Great

10/10

Exceptional

06 Nov 2025

Shelina

We had an absolutely wonderfl and relaxing stay at the Royal Hideaway. We enjoyed it so much we would love to go back to visit. Staff is amazing. Everyone was kind, helpful, and willing to help. This is truly a rare quality to find at resorts now a days. The room was well furnished and beds were so heavenly to sleep in. The food was hit and miss, but when it was a hit... ohh it was delicious.The buffet was always a good bet. The beach was incredible. Shallow water for days. The beach service was top notch and chairs were always available. We saw at least 2 beach service people walkjng around taking drink and food orders from 9 am till 5 pm. They were also quick to return with your items. This is the best beach service I have seen. It even tops the butlers I have had at numerous Sandals resorts. The infrastructure is beautiful but shows wear and tear. They paint over areas that can really use repair, but thus qould be the only area of improvement. But everything else was so wonderful that any of this was almost an afterthought. Guests tend to be couples and older. Not a party ir loud resort. This resort is all about relaxation. Check in and out was fast and efficient. We cant wait to return!

Leisure Family

4/10

Poor

03 Nov 2025

Rickell

Property is beautiful. They need more staff everywhere in all departments. All the staff they did have were very nice. Long wait times for meals to arrive. Room was not ready to 4:15/4:30 ish. The bar area where the pool tables are smelled moldy. Our room was great.

Leisure Family

8/10

Excellent

02 Nov 2025

Miles D

Extremely clean rooms were always taken care of. at multiple restaurants some of them good some of them not so good.
Spices the Mexican restaurant was decent, but the service was extremely slow
The grill, the steakhouse the appetizers were good. The steak was horrible. They served a New York strip, which was overcooked hard to eat.
The Italian was amazing. I have no complaints.
The Mediterranean was amazing. I have no complaints.
The Asian was amazing as well.
Overall, for the price it was good.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Teresa

The people are so friendly. The hotel room is very clean. The beds are so comfortable. You don't wanna leave. The beaches are beautiful and so is the view from the hotel and it's close to everything fifth Avenue.

10/10

Exceptional

28 Oct 2025

Kelly F

Service was great! Everything was clean! Everyone was helpful!

Partner

10/10

Exceptional

27 Oct 2025

Brenda

The grounds were absolutely beautiful with wonderful access to a clean beach and the pools were great!

Staff was excellent. Food was good!

Rooms were a little too dark for my liking. Needed more light.

Leisure Partner

8/10

Excellent

22 Oct 2025

Jeffrey

Had a very nice stay - good food options - good food quality - rooms are dated and could use upgrades - recommend a coffee / gelatto bar / area in main building - very quiet - could use alittle more night life action - all in all very nice resort

Leisure Friends

8/10

Excellent

21 Oct 2025

Michael

Property & Staff are outstanding, however, it lacks identity & atmosphere. It’s a solid 3.5-4 star resort !

Leisure Partner

10/10

Exceptional

20 Oct 2025

Rene

Immaculate white sandy beach.excellemt service! Food options are great. This resort is outstanding for people over the age of 35.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Iryna

It is nice that the pool facing the plan. This was our second time in this hotel and both times it was very nice. The only downside is not as much food variety.

Leisure Family

10/10

Exceptional

13 Oct 2025

Emily

Wonderful and peaceful balcony, where you can see the nice landscape and hear the ocean

Leisure Partner

8/10

Excellent

12 Oct 2025

Justin

We really enjoyed the location, resort and staff here. The beach was beautiful, with great views and delicious food. The resort and local shops don’t like to offer change for bills you get from the ATM, so plan ahead and get smaller bills before going to Mexico if you can, otherwise you’re basically spending $25 minimum every time you pay cash. You can pay card for things but it vibes with a percentage markup.

10/10

Exceptional

26 Sep 2025

Elvira

Clean room/ food / drinks/

Leisure Partner

8/10

Excellent

23 Sep 2025

Maria

This was my 5th time staying at this resort. The staff is great and service is excellent.

10/10

Exceptional

18 Sep 2025

Jessica

The resort was very clean. Staff very nice and helpful. Great gym equipment. Steak house and hibachi were very good.

Leisure Partner

8/10

Excellent

14 Sep 2025

Millissa

Love the traditional feel of this resort. The small relaxing pools give you secluded lagoon feel. Everyone was so amazing & helpful, EXCEPT Armando. He was our pavilion concierge. He wouldnt work with us at all. Put every dinner reservation @ 8 or 8:30. Didn't even book dinner for our last night. When they changed consierges on our ladt day, our new concierge was fabulous! She called up & got us a last minute reservation for 6pm. Prearranged our breakfast to arrive at a specific time before our departure.

Leisure Family

8/10

Excellent

08 Sep 2025

Kevin O

I really like the experience, everything at the hotel was excellent. I just have one issue. My grandma lost the her gold necklace and we weren't able to find.

Leisure Family

10/10

Exceptional

06 Sep 2025

Manuel

Quite and classic.

Partner

10/10

Exceptional

06 Sep 2025

raymond

We have been to over 30 resorts over the years and the Royal Hideaway is far and away the best we have ever stayed at. The amazing staff, the food and the attention to detail was off the charts. This is one of the very few resorts I would ever return to.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Amalia

We had a very good time at the hotel. There is room for improvement, but we would return!

Leisure Partner

10/10

Exceptional

04 Sep 2025

Robert

This was a smaller resort which was wonderful, the staff was amazing and attentive to your every need, making you feel like family, not just a number. food was excellent, with quality choices and ingredients, the food presentation was second to none. Cleanliness of the resort was awesome, some of the relax pools are in need of attention, but they were actively working on that while we were there. We have been to the Riviera Maya ten times in the past 8 years and have never stayed at the same resort twice. This resort will definitely be an exception to the rule as we will definitely be back many more times in the future. Highly recommend this resort if you want a very relaxing and quiet vacation with top notch service, food, and amenities.

Leisure Partner