Allegro Playacar

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN, Lote Hotelero 7, Desarrollo Playacar Quintana Roo
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100 reviews shown

2/10

Poor

09 Mar 2026

Luis

Never again. Horrible service and even worse food.

Leisure Self

8/10

Excellent

06 Mar 2026

Janice

A small and very well kept resort. I appreciated all of the lush greenery and local wildlife that live in it. The beach and pool are great, and there were always enough loungers in the palm trees on the beach. The staff were constantly cleaning and it showed.

The food was great as were the staff. My only real complaint is that the room are so very noisy. We shared a thatched roof with 3 other rooms in our bungalow and could hear everything. And our room building 14) was close to the theatre and I swear that the show was louder in my bed than at the actual theatre. As someone that is early to rise and early to bed I hated this.

Family

8/10

Excellent

04 Mar 2026

Daryl

No Ocean view
Room service was very good,eventually.we had to change rooms as the room we were in originally 1602 smelled like sewer,and room service wasnt great.We requested a room change ,they moved us to the other side 2203 and was much better,as well as room service. Pool was nice,cool on cooler days as not heated. Beach was kept nice.recreational staff were awesome,especially Renae and Angel.

Partner

6/10

Pleasant

03 Mar 2026

Susan

The rooms are in need of basic maintenance. The food is not the quality I expected.

Friends

10/10

Exceptional

03 Mar 2026

andrew

The staff was absolutely amazing. Located right on the beach of playacar it was great! We did get some sargasm but honestly i walked the beaches and allegro had the cleanest beach. Food was good, entertainment was good, i know we plan on returning

Family

8/10

Excellent

20 Feb 2026

Karen

First day, upon arrival around 5pm the room we were given was not ready, the bed sheets were still stripped off the bed and it hadn't been cleaned. So we had to go back to the front desk and get another room. We booked an excursion to Xelha via the resort's activity center and was told to bring our own towel. We of course didn't have our own towel as the resort provided this, begged for a towel that we can bring but no luck, only to find out that Xelha provides FREE towel. This is something their activity center or their concierge should know by now as Xelha is one of their major attractions they offer for years! Their ala cart dinner places were also limited, you get to chose from 2 a night aside from the buffet.
On a plus side, their buffer or restaurant staff were always friendly, some went above and beyond. The resort is also close to Playa Carmen 5th ave, 150 Pesos and you're there via taxi. Overall we enjoyed our stay due to the wide, white-sand, beach front really made up for all the little hiccups we experienced and their friendly staff at the restaurants. Would come back just for the beach alone!

Partner

10/10

Exceptional

12 Feb 2026

Bekim

Great budget resort. Small but everything you need is there.
Rooms are very cozy . Service was great ..

8/10

Excellent

05 Feb 2026

Marcie

Rooms are bungalow style with I believe 8 units per (4 up and 4 down). Def roomy enough for a couple. Shower temperature can take a bit in the morning to warm up and pressure is mid. Very prompt with room cleaning once you put your sign on the door, but some areas could use improvements (example we were there 7 nights and there was blue toothpaste splattered from previous stays on the sides of the mirror and hairs on the shower walls that were never cleaned. Beaches were beautiful and cleaned daily, very little seaweed in water/sand. Was very difficult to obtain reservations for the a la carte restaurants...we were only successful once in 7 days. Buffet had good variety of food, not always hot or even warm, they could use some warming trays underneath food. Not a huge variety for lunches, as buffet isn't open, just snack bar and pizzas ready made. Overall, we did enjoy our stay, but I would likely not return, for a few reasons...one of which is the very hard/firm bed.

Leisure Friends

10/10

Exceptional

05 Feb 2026

Lorenda

The food was delicious with many options each day, the beach was beautiful and we always had enough chairs. The rooms were the perfect size and always clean, the staff was very happy and accommodating to our large group.
With an older resort there are always a few things, hot water was not always at a premium and some of the beds and linens could use an update.

Leisure Friends

8/10

Excellent

02 Feb 2026

William

Nice room, the pools were well maintained.
The buffet had lots of variety!

6/10

Pleasant

27 Jan 2026

Leslie

Our room was clean, however the bathroom room area had odor of sewer. We reported this to the front desk staff and he said someone would be at our room right away. No one came. No one contacted us. We kept toilet cover shut and bathroom door shut. The odor would come and go for the rest of our stay.
The staff at the pool, breakfast and buffet are attentive and friendly. We always enjoy our time at the Allegro! Beach was beautiful!

4/10

Poor

14 Jan 2026

Jason

The resort was lacking in so many ways

Leisure Friends

10/10

Exceptional

13 Jan 2026

Erin

Absolutely fabulous!

2/10

Poor

12 Jan 2026

Richard

There were three couples on the trip. Two did not have hot water during their stay. Marvin at the front desk kept hanging up on one of the couples because he was alone at the front desk. They just kept saying they would take care of it. One also did not have a working safe or coffee maker. The desk staff was terrible and didn't want to be bothered.

The food was ok, but the food temperature needed to be better regulated. Food was just barely warm sometimes.

One huge plus was the wait\bar staff. Humberto, Bernardo, Gerardo, Armando, Lucas, Moses among many others made the trip fun and enjoyable. Without them it would have been terrible.

We will not return.

Leisure Friends

6/10

Pleasant

11 Jan 2026

Kimberly

The location and beach were excellent—by far the best part of this resort. The staff was friendly and housekeeping did a great job.
Unfortunately, the food was repetitive and below average, except for the New Year’s Eve dinner, which was outstanding. The specialty restaurant reservation system was awful, requiring guests to stand in line for up to an hour every morning. Hot water was inconsistent, the adult swim-up bar was overrun with kids, and policies were not enforced. The gym had broken equipment and cleanliness issues. Entertainment was very poor overall—loud, crackling sound, amateurish shows, and many guests walked out.
Great beach, but too many operational issues to recommend.

Leisure Family

10/10

Exceptional

03 Jan 2026

Cecilia

Staff number one. Excellent food. I had the chance to have a room sea view which was excellent. Room was clean and with the necessary amenities, with a big balcony. I did enjoy my stay in the hotel.

10/10

Exceptional

03 Jan 2026

Melissa

The beach was beautiful!

8/10

Excellent

01 Jan 2026

Penelope Monique

I am a firm believer in giving an honest opinion so people know what to expect. Check in was easy got there a bit early so only 1 of 3 of our rooms was ready but we got our bracelets and was able to go change in the room that was ready and then go grab some lunch by the time that was done we were able to get the rest of our rooms. Rooms were clean and spacious a bit dated but they worked. All rooms were thatched roof with just a sheer fabric between you and the roof so hearing the wind and animals was a bit louder than normal but air worked and tv had several english channels so in the evening was able to watch movies. Grounds were pretty and decent sized pools. Also wonderful spacious beach area. Things i would improve is another bar open during the day other than the pool bar. Also the snack bar closes 1 hour after lunch buffet so not very convenient. Not many entertainment crew activities throughout the day only like 4 then the nightly show that doesn't start until 9:30. The buffet kinda had few options because it seemed like the same thing most evenings and dont get me started about the specialty dinners. Trying to book those is a nightmare have to go see a guy at a desk starting at 8:30am but if your not in line at 8 chances are no reservation and even if you are plus the 1 time we got a reservation out of 3 tries the food was not very good. Would I go there again maybe but i am a very laid back person if you like lots of options not the place for you. Shopping a 15 min

Leisure Family

10/10

Exceptional

29 Dec 2025

Anisley

Muy buen trato lo recomiendo muchísimo

Leisure Family

6/10

Pleasant

22 Dec 2025

Lauren

They were almost impossible to get in contact with to confirm the details of our reservation and when we checked in they gave us a different room to what we requested and there was no cot. After finally getting it all sorted the service inside wqs great but I wouldnt stay again.

Friends_and_family Family

6/10

Pleasant

19 Dec 2025

Megan Elizabeth

We stayed 7 nights and I’ll start out by saying it is convenient to stay at this all inclusive resort. The beach is nice as well. The buffet was pretty bland and boring by the end and making reservations with the restaurants on site is a pain! The included alcoholic drinks are weak af and you definitely gotta tip to even feel tipsy. Our room had an air conditioning leak on at least 2 occasions. The first time the leak soaked everything we had on the counter by the sink. Our friends we went with had a leak on their bed after a rain storm went through. The area is nice and you see a lot of wildlife. I’m not sure it’s worth it in the end though.

Leisure Friends

8/10

Excellent

15 Dec 2025

Katie

The bed was comfortable, the A/C worked well, and everything was very clean. The food was good and the buffet was varied enough to keep it interesting. Nice pools and beach.

Only downside was the showers didnt get very warm.

Friends_and_family Friends

6/10

Pleasant

22 Oct 2025

Justyna

Very poor property conditions limited food and overall property and all needs a lot of updates

Leisure Family

2/10

Poor

25 Aug 2025

Nina

Para empezar el hotel como tal es muy bonito, pero la comida es terrible, para los restaurantes tienes que hacer una fila muy larga para poder hacer reservaciones y aun haciendo la fila no te garantiza un cupo en el restaurante que quieras, de tres restaurantes que tienen solo abren dos por día, 3 días me quedé sin agua en el dormitorio y para colmo el último día me levanté a las 3:30 y para mi sorpresa no había agua le indicó al front desk y me dijo que ya se suponía que abrieran la pompa de agua para esa hora, jamás he ido a un hotel que cierren la pompa de agua. Jamás volvería a este hotel y no lo recomiendo para nada.

Leisure Family

10/10

Exceptional

18 Aug 2025

Isamar Hayde

Great ppace to stay in Playacar. Probably the best food in all the resorts we have stayed in. This is our second time back. Clean rooms and great service. If you are looking for a low key place to stay, away from crowds, good beach, this is it.

Leisure Family_with_children

8/10

Excellent

08 Aug 2025

Christian

Super relaxing area and almost everything is nearby.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Nicole

Honestly the BEST customer service i've had in a long time. Travelled with 7 girls for a bach. It was a small resort, walkable, clean and the team was unbelievably kind. Special shout out to Jorge the Chef. I am celiac and he walked me around the buffet telling me what was safe and what wasn't & even brought me my own dessert! So kind & accommodating, would recommend!

Leisure Friends

10/10

Exceptional

21 Jul 2025

Yanira

Great resort had a great time
Staff was very friendly

Leisure Family

8/10

Excellent

19 Jul 2025

Edgar Fernando Zuniga

Excelente staff gracias enormente a Rene es el mejor, y todos los demas no hay palabras para agradecerles toda la atencion y servicio, todos son divinos

10/10

Exceptional

18 Jul 2025

Luis Arturo

Me gustó la variedad de comida, los postres no estaban buenos

Leisure Family

10/10

Exceptional

08 Jul 2025

Anjelica

10/10

Exceptional

12 Jun 2025

magui

It’s very nice and super clean, buffet is tasty and the restaurants have great chefs it is a gourmet experience. The room was always clean. The property is huge and beautiful:)

Leisure Partner

8/10

Excellent

30 May 2025

REY M

Third time at this resort. Friendly staff and very helpful. Good food and amenities. Pool bar open till 10pm is definitely a plus.

Leisure Self

10/10

Exceptional

27 May 2025

Carolina

Overall i loved our stay, the staff was nice and attentive. The food was amazingggg better than most buffet hotels and they even have a section where they cook it on the grill so its even fresher! I liked how they varied dinner almost every night, lunch was hotdogs and burgers, and they had a pizza snack bar. Breakfast was great loved their chilaquiles. The facilities were nice they had shows at 9:30 every night and sometimes they would play movies before that time :) the hotel was roomy, the onlyy complaint for us would be the AC there is hardly any air flow when its day time it feels warm inside, we had the ceiling fan running 24/7. And the buffet areas are even hotter, the best spot is inside the doors on the side where they host the restaurants, where it is slightly cold, but yup u will be sweating while eating ur food. During dinner time its not so bad since the sun is down tho. And the BEACH is great its right behind the hotel, had nice blue water came during the seaweed season but every 3 days or so they would clean up the shore, but beautiful waters. Also its close to a shopping area when u walk out go left, and a lot of the souvenirs are CHEAP there versus 5th avenue, so definitely go there first to buy ur stuff.

Leisure Family

6/10

Pleasant

06 May 2025

Amanda

10/10

Exceptional

26 Apr 2025

darlene

The service was second to none. Although I’ve seen negative reviews about the meals, we really enjoyed them. The beach was awesome! The pool always had activities going on and a fun environment. As other reviews indicate, the rooms are dated and require some tender loving care but we were not there for the room. The grounds were kept very clean and well maintained: thw whole process for booking an a a la cartes was a bit ridiculous as they had theme nights at the buffet for the same meals.having said that, the staff were great and the meals delicious, the drinks awesome and the beach was unbelievable! What’s not to love?! We got a great price on our rooms and had a fantastic experience. Thank you allegro Playacar!

Leisure Family

6/10

Pleasant

21 Apr 2025

Kathryn

Not great; but not terrible.
If you go there expecting sandals, you’re going to be upset. If you have realistic expectations about what you paid, it’s fine. The staff were nice enough. Quick check in and check out.
We were in room 1112 which is literally next to the stage. They have extremely loud shows until after 10:30 every night. It you have little ones, you do not want that room. The ac went out the second day. It was hot. There was absolutely no water pressure or hot water. But, good news, the room was so darn hot that the cool water felt fine.
The bar opens at 11. Fine but not great when you get to the beach at 0800.
There was a huge fight between guests. Not the properties fault but it didn’t make us feel safe. We opted for full day all inclusive excursions to Xel-ha and XCARET. Absolutely worth it and it got us out of there for the entire day each time.
There’s games for the kids - except there were no balls to play any of it. No tennis, basketball, soccer, or foosball. Just a few small tweaks and investments and this place could really be exceptional. The beach is beautiful. The pools were clean. The food is decent and the alcohol was cheap.

Leisure

6/10

Pleasant

21 Apr 2025

Caleb

Breakfast was great! Go get the French toast. Load up on it because the lunches and dinners aren’t the best.

Depending on where you sit in the restaurant the waiters may not even come to you.

I strongly recommend sitting by the Italian restaurant

The events coordinator was a blast

Leisure Partner

8/10

Excellent

28 Mar 2025

Cynthia

Very

10/10

Exceptional

25 Mar 2025

Cassondra

This is the second time we stayed at allegro playacar and it was even better than the first time! This time we brought our kiddos (12 & 15) and they had a blast too! Always something to do. The beach was perfect. The food was amazing! And the staff was extremely friendly and welcoming. We will absolutely be coming back!

Leisure Family

10/10

Exceptional

13 Mar 2025

Melody

The staff was wonderful! they made the experience amazing.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Jason

Excellent property with an amazing beach. The room they gave us initially smelled terrible but they quickly relocated us to a different room.

The buffet for breakfast, lunch, and dinner was very good. If you stay 2 nights or less you don’t get an option for alacarte. However, I shared that we were celebrating our 28th anniversary and they were able to get us a reservation.

We would definitely return!

Leisure Partner

6/10

Pleasant

21 Feb 2025

Jennifer

Beautiful beach.
Did not enjoy all the kids in the swim up bar area. Kids should not be sitting on the bar stools while adults have to stand or go somewhere else. Kids constantly splashing and playing on stair handles. Even after being told not to. Maybe no kids allowed in that pool at all.

10/10

Exceptional

15 Feb 2025

Stacy

Small all-inclusive in Playacar - we liked the size compared to some of the larger AIs we’ve stayed at. Fortunately the buffet dining area was very good for all three meals, because to get a reservation at one of the small restaurants was ridiculous (you have to wait in line the morning you want to dine, they start taking reservations at 9:30 but people queue up starting at 8:30am!). Adriana makes a great custom omelet and we loved having Paolo as our server). Pools were nice & clean. Beach area had plenty of chairs. Rooms were a good size and had good AC in our ground floor unit. Entertainment each night was very good. Overall a very casual resort that we enjoyed!

Leisure Friends

10/10

Exceptional

14 Feb 2025

Cheryl

Abel, Umberto, Issac, Elvira, Renee. amazing staff! 😊

Leisure Family

6/10

Pleasant

23 Jan 2025

Phillip

Very nice. Friendly staff. Out of the ordinary had lots of rain and a roof leaked.

10/10

Exceptional

19 Jan 2025

Suzanne

I loved this resort! Nice and quiet! Hardly any children; not a kids resort. Top shelf food and drinks. Clean cold pools! Perfect! Beach was amazing.

Leisure Partner

10/10

Exceptional

15 Jan 2025

Jenny

We had a fantastic stay at the Allegro Playacar. The view and beach was stunning.
The beach was so clean with beautiful sand and easy access to walk right into the sea.

The resort had great food that changed daily with no shortage of options for all preferences.

The staff was all very helpful, kind and happy to be there.

Leisure Partner

10/10

Exceptional

09 Jan 2025

Cesar Bernardo Etanislao

This resort is definitely a very pleasant and safe place to visit with the family. The attention of the employees is excellent, there is a great variety in the buffets, and the a la carte restaurants also offer a very pleasant experience. Its location on the beach is perfect and very close to Downtown Playacar.

Leisure Family

6/10

Pleasant

05 Jan 2025

Paul D

While the grounds were beautiful, the dining options were limited and repetitive. We spent the first three days without hot water. The TV did not work and the one they replaced it with had a scratched screen and poorly lit picture.

Leisure Family

6/10

Pleasant

22 Dec 2024

Paula

The property needs a bit of updating and a deep clean. Especially chairs in dining area. Scrub between the squares on the backs of the chairs.
Love Alejandro, Ricardo, Humberto.
We had large beetles in our room. Very frightening in the night going to the washroom and seeing one of them on the floor. Not as good a visit as 5 yrs ago. Alot of the same staff though and we loved that.

Leisure Family

10/10

Exceptional

06 Dec 2024

Edgar

Nice place to stay.

8/10

Excellent

15 Oct 2024

victor

Buen resort , playa bien , piscina bien , buena habitación con pequeños desfectos ; buen staff ; buena comida pero puede ser mejor gracias

Leisure

6/10

Pleasant

13 Oct 2024

Robert

Dated operations. You have to stand in line every morning to book dinner at the restaurants. The food was nothing spectacular.

Leisure Partner

10/10

Exceptional

12 Oct 2024

LYDIA

We always come back to Allegro when we travel to Playa del Carmen. The staff is always friendly especially Bernardo Bernal and Ricardo in breakfast room. They were very helpful and attentive. The rooms were updated from last time. We love the beach since it’s so close. A recommendation the night shows need to be updated, have more variety.

Leisure Family

8/10

Excellent

24 Sep 2024

Ahmed

Only issue with staff not responding to calls

8/10

Excellent

17 Sep 2024

Crystal

THE BEACH was wonderful - all inclusive was great!!

Leisure Family

8/10

Excellent

15 Sep 2024

Allan

the staff

Leisure Family

6/10

Pleasant

12 Sep 2024

JUAN D

N/a

Leisure Family

2/10

Poor

10 Aug 2024

Jessi

This property was terrible! Stayed in this resort for 7 nights with my pregnant wife. First issue, the fan in our room was broken from the very first night, so I called maintenance and asked if they can come fix it. They never fixed it. Then our AC broke and leaked a huge puddle of water all onto the floor of our room. Also, our room was FULL of ants all over our things! So we had to keep all our hygiene supplies, clothes, etc. closed and locked away in our luggage. The food was mediocre, little to no activities, low maintenance of the pool, I can go on for a while with issues. For an all inclusive it was an absolute nightmare. For the price you pay here, you can pay the same elsewhere with WAY BETTER quality in every aspect. This resort needs a revamp to compete with the other resorts surrounding it. I personally, will never stay here again. I never leave ratings and I l absolutely hate leaving reviews like this, but this just goes to show how bad of an experience we had. Hope this place improves in the near future for the travelers yet to visit.

Leisure Family

4/10

Poor

21 Jul 2024

Kalisha

The room was nice, but small. The attached mirror was filthy and not all the outlets worked. The walls are so thin and they were renovating the room next to ours so there was no way to sleep in or relax in the room during the day.

Friends

6/10

Pleasant

10 Jul 2024

Verified traveler

Not for young children

Extremely noise! Our room was beside the dally nightmare noise shows. These shoes run until very late night (first night it run until 2am) and it is LOUD! Whomever said this is a family friendly hotel was lying.
If you have small children, avoid this place.

Friends_and_family Family

6/10

Pleasant

08 Jul 2024

Lorena

It took a very long time to check in. The front desk didn’t find our reservation

10/10

Exceptional

19 Jun 2024

Carlos

Great small property. Thank you Mr. Rodriguez for your assistance.

4/10

Poor

13 Jun 2024

Joaquin

Checked us into a room with no AC that smelled musty like a wet rag and found several silver fish in the bed. Linens and pillow cases had stains. 1st night stay was miserable, hardly got any sleep. We asked for a room change and they told us to wait until the next day. Next day we had to check out before 12 and couldn’t check back in until 3pm. They had us waiting until almost 4 pm to check us into another room only to find we only had 1 bed for 3 pple not two beds, as promised. They stated it was because housekeeping had to approve of the room set up which was lies because once we walked into the room we were missing a bed, bath mat and 1 towel. Everyday we were there, we had to ask for an extra towel because they would only leave us 2 and not 3, so I had to share a towel with one of my room mates every time I showered. Staff lies and gives a different story every time you ask them for something and I wasn’t asking for much, just working AC and 1 towel per guest. Service in the buffet not so great, they would refuse to serve me coffee even when they had a coffee pot in their hands. I had to go to servers station to get my own coffee. I recommend not staying here but if you choose this place, get a first floor room. 2nd floor rooms have palapa ceilings with holes in them which may be why they are hot, musty and filled with bugs. Beach and pool were nice. Bar staff were good as well. You’re not allowed to get poolside food if you’re wet FYI, makes no sense but there you are.

Leisure Family_with_children

6/10

Pleasant

13 Jun 2024

Katina

We had to change rooms after the first night we were there. Our air conditioner didn’t work and plumbing in the restroom was bad. The room we received on our second day was better however, the beds were hard and not comfortable. The food options were decent.

Leisure Family

6/10

Pleasant

06 Jun 2024

Kathy Lee

Room was small
No hot water for a day
Seaweed on the beach
Ran out of beach towels by 4pm
No entertainment

Leisure Friends

8/10

Excellent

04 Jun 2024

Irma

We had a great time. The lunch buffet was kind of limited but everything was good. The Italian and Mexican restaurants were great. Thanks Sarai for the Marquesitas! The drinks were OK. The house wine was great. The pool and beach were wonderful. But most of all the staff was excellent! There was a little crowd that made our stay really special... Thanks Roberto for the warm welcome and special care. Thanks Jorge (he prepared something special for me because I am allergic to Pineapple). Oscar from entertainment and the waiting staff: Rigoberto Lopez, Victor, Aldair, Daniel, 2 of the Ricardos and the Chef that brought us waya! Lol! Thank you all!

Leisure Friends

6/10

Pleasant

29 May 2024

James

Pretty average. Our room never cooled down to a comfortable temperature so it was hard to sleep. I stayed at a 5 star resort the next night and the difference in food was huge. The food here was really average.

Leisure Partner

10/10

Exceptional

15 Apr 2024

Martina

The staff is amazing!!! Only draw back would be air conditioner may or may not work and hot water issues but we went to this resort with this in mind. Over all everything was really good.

10/10

Exceptional

14 Apr 2024

Sandra

Loved it
Will be back

10/10

Exceptional

27 Mar 2024

Stephanie

This is our second stay there, all the staff are friendly.

6/10

Pleasant

17 Mar 2024

Erasmo

Property is pretty outdated. If your are ok with your room being 75deg F after being out in the sun all day, this is a place for you. If not, you are in for a rough vacation. Their ac units will NOT cool below 75 day or night. Buffets options are very limited. Wish I was told that no dinner areas are conditioned. Every dinning area is very not with no A/C

Leisure Family

4/10

Poor

16 Mar 2024

Maryam

The staff were fabulous. The bathroom was broke 5 of the 7 days in our room and the public ones. The food was not good and very limited.

Leisure Family

8/10

Excellent

29 Feb 2024

Shaya

The staff were very welcoming and accommodating. Small resort, but every area was within walking distance which was especially useful when walking back-and-forth from the pools to the room. Food was delicious and there were several options to choose from.

Leisure Friends

6/10

Pleasant

26 Feb 2024

Rigoberto

Terrible food

Leisure Partner

10/10

Exceptional

22 Feb 2024

Gary

We really enjoyed our stay, it has such a relaxed vibe, no rushing in the morning to get pool or beach chairs, small buffet, but excellent food, stay were pleasant and helpful, stunning beach, we will return

Leisure Partner

10/10

Exceptional

20 Feb 2024

Douglas Stephen

Good size rooms, good food, specialty restaurants were GREAT! Good service and friendly staff. Hats off to Roberto and Alfonso for going above and beyond to assist us-THANKYOU!

Leisure Family

8/10

Excellent

16 Feb 2024

Chad Arnold

Only thing i really dislike is having to wait in line for an hour every time you want to try to go to a specialty restaurant.

2/10

Poor

09 Feb 2024

francesco

Food bery bad not enough options no night life

Business_and_leisure

6/10

Pleasant

18 Jan 2024

Kathie

It was a nice resort, clean, quiet, decent food and drinks.
Staff was good for the most part. One crabby bartender at the beach. The waiters & staff at the buffet were great!
My only complaint there were no beach towels for a couple hours. Now that i think about it ...it really wasn't that big of a deal.
My travel companion loved it there

Leisure Friends

8/10

Excellent

10 Jan 2024

Lauren

My husband and I came in Jan of 2024. Overall, we enjoyed ourselves and the relaxing resort. Though we had some issues with air conditioning, the staff promptly gave us a new room. The buildings/facilities are starting to show some age, but we felt any concerns were addressed well. We enjoyed the food but were a little disappointed with the restaurants. You have to stand in line at 10 am the day of to make a reservation, and only certain restaurants were open each day. It makes it difficult if you have tours or excursions during the day. The beach is wonderful; some resorts have very little beach but Allegro’s is nice.

Leisure Partner

6/10

Pleasant

02 Jan 2024

IVA

The beach was very nice. There are plenty of palm trees and beach chairs and they have 2 pool areas with plenty of chairs. I enjoyed the weather and the place. The food was good enough and there was plenty of food, music all day, activities and warm, clean sea water. What I didn't like was the room. They have nice-looking villas with a beautiful veranda (ours had a beach view) but the bathroom smelled day and night (a urine-like stench), the sheets had stains on them and the covers looked unclean. We did not get fresh towels daily (had to ask.) There was only one towel for the hands and I had to ask them to give me more than one. My daughter's bed was too small and too close to the bathroom with only one blanket. Another blanket was in the closet, but when I used it I noticed it had a large orange stain and it smelled . It also had hair stuck on it. In other words, the location, the beach area and the food were very good but the cleanliness and comfort in the room were not. (One night it rained and the rain came in.)

Leisure Family

8/10

Excellent

01 Jan 2024

Rustom

The beach was awesome the staff was very friendly smaller place so you met a lot of new friends

Leisure Family

6/10

Pleasant

30 Dec 2023

Monserrat

Rooms are outdated and the dood is average; but the customer service was good and we enjoyed our stay.

Leisure Partner

10/10

Exceptional

29 Dec 2023

Polya

Allegro Playacar is a very nice and quiet hotel. We stayed there for Christmas with my husband and two teenagers. The service was amazing. Location is amazing. Downtown is a 15 min. walk. Value is amazing. We would go back there again.

Leisure Family

2/10

Poor

24 Dec 2023

Dennis Brian

Very limited buffet and ala carte restaurants. Of the 4 at dinner only the buffet and 1 or 2 ala carte were open.

Leisure Partner

10/10

Exceptional

18 Dec 2023

Wesley

We always enjoy staying here. It is verrry budget so if you are expecting lots of amenities you will be very disappointed. It is an older resort but it is quaint quiet has an excellent beach. Food is good for a small resort. Walking distance to a small plaza just a couple of city blocks away. Staff is kind. You could even walk to 5 th avenue if you wanted. All in all a great experience for us but it is not for everyone. If you are budget conscious you will love it

Business_and_leisure Partner

10/10

Exceptional

10 Dec 2023

Jason

Upon arrival, my wife and I were greeted by Roberto . Who took care of everything and anything that needed to be taken care of . Including interpreting for our transportation back to the airport also regularly checking up on us throughout our stay.Would have to say he went above and beyond to assure of a GREAT vacation

Leisure Family

6/10

Pleasant

08 Dec 2023

Marvin

Food sucked but its a nice place

Leisure Friends

10/10

Exceptional

05 Dec 2023

Heidi Kristina

We had an amazing time at Allegro! We loved the direct access to the beach, and had many relaxing walks by the ocean. All the staff we interacted with were a pleasure. Everyone was attentive, friendly, helpful, and so much fun! Lots of options for food, drinks, and activities inside the resort. We also loved how we could easily walk to town and the market for shopping and more fun. Overall, there’s really nothing bad to say about our experience here, and we’re super excited to make another trip. 10/10 :)

Leisure Family

8/10

Excellent

20 Nov 2023

Joseph

You can sit at the pool and it is so close to the ocean that you get the best of both worlds.

Leisure Partner

6/10

Pleasant

11 Nov 2023

laslo

We really loved the property and the way things were set up. The one thing we really missed was having entertainment within the resort such as shows. They don't serve alcohol before 11am and then after 9pm only one bar is open for drinks. We found that evenings were very boring. We also found the food was the same every day. No variety.

This is the perfect resort for someone for a good rest, but to have fun and experience music, shows and other fun, you have to leave the resort itself.

Leisure Partner

10/10

Exceptional

27 Oct 2023

Mohammed

Everything was wonderful from the staff to the infrastructure to the amenities were all wonderful. However the water pressure in the rooms is not good at all and even one of the nights the taps weren’t working completely. Nonetheless this hotel is 5/5 would definitely recommend.

Business_and_leisure Partner

8/10

Excellent

13 Oct 2023

Mercedes Elizabeth Rauda

Good place

Leisure Friends

4/10

Poor

10 Oct 2023

Verified traveler

There were not security around the pool when people got drunk!

Leisure Family

8/10

Excellent

05 Oct 2023

Sandra

The ocean was amazing . Helpful staff

Leisure Partner

10/10

Exceptional

23 Sep 2023

Travis Cheyenne

This place was awesome, all the food was really good, i wish i could of tried it all. But the food wasnt the only thing great, the service was awesome thanks to Sarai and Petrona, those girls are awesome. Theres a show every night, if u stop by, u got to go see the wonderful bartend Nestor, he will treat you right. The pools are awesome and clean and just a short walk to the beach. I diffently will b back

Leisure Family

10/10

Exceptional

11 Sep 2023

Miguel Rebocho

Leisure Family

4/10

Poor

11 Sep 2023

Denise

The resort grounds are well kept & except for some seaweed (which is to be expected), the beach is beautiful. Great pools and swim up bar and the staff were very nice. However, the security is almost non-existent! Our door deadbolt was very hard to lock but we weren’t that worried, until one night at 10:30 PM we were awakened by a MAN WALKING INTO OUR ROOM!!! We both screamed and he backed out of the door with a woman behind him! I asked him what he was doing in our room and he said “They gave me a card” and he flashed the key card to show me and said “So Sorry” and he and the woman left. I find that interesting because they don’t user key cards at this hotel, you get a bracelet with a numbered metal medallion on it that opens your door! So I’m concerned this was actually a “staffer” looking for an empty room! I immediately tried to call the front desk repeatedly and NEVER got an answer. We managed to get the deadbolt locked finally and I reported the incident the next morning. They didn’t seem too concerned but said they would have security check it out. Needless to say, we will NOT be staying here again! I’ve traveled A LOT over the last 20 years and this is the first bad review I have EVER left, but I felt everyone needed to be made aware!

Leisure Family