Aurora
great staff
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Residence Inn By Marriott Playa Del Carmen
Playa Del Carmen
Retorno 50 Avenida Sur, Carretera 307View location
9.2/10Excellent1,053 Reviews
Cleanliness9.4/10 9.4
Service9.4/10 9.4
Comfort9.6/10 9.6
Condition9.4/10 9.4
Amenities9.0/10 9.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Residence Inn By Marriott Playa Del Carmen
Enjoy a relaxing stay at the Residence Inn by Marriott Playa del Carmen. Take advantage of the outdoor pool, 24-hour fitness center, and on-site restaurant and snack bar/deli.
Each of the 149 air-conditioned rooms features a kitchen with a full-sized refrigerator/freezer and stovetop, along with complimentary wired and wireless internet access and a 55-inch flat-screen TV. Additional amenities include a 24-hour business center, express check-out, and free self-parking.
Located near Centro Maya Shopping Center, Playacar Golf Club, and Quinta Avenida, this hotel offers convenient access to Playa del Carmen's key attractions.
Show less
With a stay at Residence Inn by Marriott Playa del Carmen in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Centro Maya Shopping Center and Quinta Avenida.
This golf hotel is 1.9 mi (3 km) from Playa del Carmen Maritime Terminal and 2.1 mi (3.4 km) from Playa del Carmen Main Beach. Make yourself at home in one of the 149 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops.
Wired and wireless internet access is complimentary, while 55-inch flat-screen televisions with cable programming provide entertainment. Conveniences include safes and separate sitting areas, as well as phones with free local calls. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk.
Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available on request).
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Noise-free rooms not guaranteed
Car required
LGBTQIA+ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Only dogs and cats are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Administrative fee: USD 50
We have included all charges provided to us by the property.
-
You need to know
- Pool access available from 8:00 AM to 8:00 PM.
- Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is required for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Pet deposit: USD 50 per stay
- Pet fee: USD 20.00 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Centro Maya Shopping Center
0.9 km / 0.5 mi
Playacar Golf Club
1.6 km / 1 mi
Plaza Paraiso
2.5 km / 1.5 mi
Paseo del Carmen
2.7 km / 1.7 mi
Xaman Ha Aviary
2.7 km / 1.7 mi
Mahi Golf Course
2.8 km / 1.7 mi
Playacar Beach
2.9 km / 1.8 mi
Piste Cyclable sur Paseo Xaman-Ha
2.9 km / 1.8 mi
Quinta Avenida
3 km / 1.8 mi
Founders Park
3 km / 1.9 mi
Playa del Carmen Maritime Terminal
3.1 km / 1.9 mi
Portal Maya
3.1 km / 2 mi
Mayan Ruins of Playacar
3.3 km / 2 mi
Mercado Playa del Carmen
3.3 km / 2 mi
Central Square
3.3 km / 2 mi
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Residence Inn By Marriott Playa Del Carmen
100
reviews shown
Antonio
Man this place is great . The staff here are the nicest people . One gentleman in particular went out of his way to booked me a ride from hotel to the airport . I’m so grateful for having the opportunity to meeting a person like him .
Thank you Residence staff
Thank you Residence staff
Leonard
Roof pool access
Sergio
La piscina nunca funciono mientras estuve hospedado
Marcy
Very nice room. The staff was helpful.
Hirau
No complaints
jessica
I love Marriott ❤️
JUAN
Staff very professional, and courteous.
Isaura
Breakfast included was amazing! Lots of healthy variety and great taste. The rooms were very spacious and clean. It was very close to many of the attractions I planned. Would definitely come back.
Maria Reyna
Me sentí muy agusto! Todo muy limpio y personal amable. Ojalá que tuvieran el horario de alberca para más tarde que las 8:00pm. Lo recomiendo
Demetrio
Great service as what you expect from a Marriott only complaint nothing close by walking distance. You need a taxi for everything
Radovan
Great breakfast options, helpful staff.
Vanessa Eileen
Helpful pleasant staff. Clean and quiet.
Pauline
Everything was very clean, the rooms were great, friendly staff and very helpful. Breakfast was good. Would definitely stay here again.
Andre
Breakfast good. Parking Easy.
Zayra
Great hotel, clean throughout, nice design, amazing roof top pool!
LI
Spacious room, perfect breakfast and helpful staff. Shuttle service is the same level as the other 5-star hotel.
Ray
It was a great stay with ONE Large exception. I reported a suspected key theft while away from the hotel and gave very clear instructions to staff when I called the front desk to lock down the room immediately. They didn't and I arrived to find rental car keys, laptop and my passport stolen. It was no one from the hotel but had they locked it in the system, none of this would have happened. The manager came from home to assist and was great along with the staff on duty later in the night. Other than that incident, I would have given 4 stars at least. And I am partially to blame for leaving the card exposed
chantel
Great breakfast and rooms are very nice and clean. The rooftop pool was amazing. However, staff were inconsistent. Sometimes they were helpful while other times they could not be bothered and were rude. Also, I stayed 9 nights and my room was only cleaned twice. I don't expect it to be cleaned daily but atleast every 2nd or 3rd day would have been nice. The worst part was that they advertise free shuttle to the airport and I did what I was suppose to do and the day I was leaving my shuttle never showed. I therefore had to pay over a $100 to get to the airport by taxi. Was not impressed. I expected more from the Marriott. I was very disappointed 😞
Purvesh
dvsvs
Karla
Excellent
Karen
Staff was very nice an attentive, only issue is that the included breakfast was not good, all dishes were cold, eggs were really hard, we ended up cooking in the room kitchen.
Sukhpreet Singh
Very nice breakfast and clean rooms
Lauren
This was an amazing hotel for the budget. Our family of five was able to share one room (two bedrooms) comfortably. The pool was great for my boys (aged 11, 6 and 4) and we enjoyed breakfast daily. The location was really our only complaint. We love to walk places and there really wasn't anywhere to safely walk, so we ended up taking cabs into town daily. The hotel did offer a shuttle one of the days when it was available.
Douglas
The rooms are great. Large, big kitchen area and great TV’s. United States programming. My room had a small balcony. Breakfast was okay. It’s a great place to stay in transit as it has an airport shuttle.
Jean m
Amazing stay, beautiful rooftop pool , perfect and safe car parking. Front desk staff super helpful and Very polite. Chose this hotel because of its easy access by car. 10 minutes drive from Playa Fundadores, where the main action is. Perfect Hotel if you rent a car and explore By yourself the Mayan region. The Rooms are big and beautiful, we had a beautiful view on the golf course.
Osvaldo
Very clean rooms. They did rooms service every day. The staff was very kind and helpful.
SUDEEP
Excellent place to stay!!! Very friendly staff and super clean rooms/common areas. Lot of choices for an amazing breakfast every single day…will come back again if we ever plan to stay in Playa Del Carmen/Tulum area.
Linda and Doug
Free airport transfer to hotel worked great, easy to follow instructions but waited 45 minutes. Front desk staff wonderful and spoke good English. There is a small alcove selling chips and beverages. The breakfast was simply amazing and selections varied daily. Lots of choices - the fresh fruits were perfectly ripe and the coffee machine was like having a barista. Plan ahead for lunches and dinners because there is not a restaurant in the hotel or nearby. Our room was huge and very nice with a complete kitchen for cooking so perhaps take a taxi for groceries and beverages. The room was very clean and the bed was comfortable. The shower didn't get very hot and pressure was weak. TV worked well. The rooftop pool AREA was beautiful but the pool water was dirty and smelled bad. They finally closed it for much needed maintenance. You couldn't stand swimming in it. Get towels at front desk. Website picture showed a bar but it was empty of bottles and didn't appear to ever be open. I would stay here again for a night but with no pool, nope - not a chance despite everything else being nice. I swim daily for exercise.
Hope
The pool was great. The Roof Top a lovely place to watch the sunset. The breakfast was delicious.
Hector
Spacious rooms full equipped. Pool at the roof. Very comfortable.
Rafael
In my personal experience of staying at this hotel the room was clean and modern and the staff was great. The only area that requires improvement in this hotel is the POOL!!. The roof top area is great but the pool's water is cloudy which in my personal knowledge its a sign of bacterial growth or chemical in balance and hotel were great but the pool water was dirty and cloudy. I made a complaint to the front desk regarding the pool water and request for it to be cleaned on my second day at the hotel but it was never fixed and we stayed there for 6 days. We were unable to enjoy the pool for this reason. I hope they can fix it as i would definitely return to this hotel.
Emily
Nice hotel, clean and good breakfast with a pretty view on the rooftop. Wish they provided water in the rooms or had ample service to water since sometimes they ran out of bottle water that you can buy.
Jan
The pool is small, but on the roof so lovely to go up. Lots of seating and umbrellas. The staff are amazing and the cleaning staff are awesome. My only concern is that the breakfast, although varies daily, is not up to the standards of a Marriott.
Te Chun
The pool would have been amazing if the quality of the water was a little bit better.
Robenson
They put only One bottle of water in a room for two people. This is not good
Deepu
Friendly staff, spacious room. Everything was as expected. Value for money
Jorge
Very Nice, Very Clean, Good Services...
Altantulga
The hotel has no good service, stinky smelly all over, bad smells from the toilet. Even you will notice right away once entered in the main entrance. Breakfast has no good choices and most of the time empty trays. Coffee machine didn’t work properly during all my stay period. Staffs are okay doing their duties properly. Only property management team or owner of the hotel must spend some money for renovation.
Teddy Takchap
Usually we enjoy staying at Residence Inns for their convenience. However this facility has some maintenance shortcomings. The service was wonderful and the breakfast was mediocre. Our room which was on the first floor smelled like sewer gas, like a trap wasn't fitted to the shower. The shower also just trickled out water until maintenance came and fixed it. The chain inside the toilet bowl also broke so it was a take off the cover and manually move the flapper until maintenance could be called. I think they fixed it with a paperclip but there were remnants of earlier rusty paperclips inside the tank so it will probably rust and become a problem agains soon. The location is ok if you have a rental car but otherwise would be inconvenient. Service was great and maintenance responded quickly but the overall feel was that they will spend more on quick fixes than if they did the job right the first time.
Douglas
very clean wonderful friendly helpful staff
Lauren
Spent 10 days here and the entire staff was great!!
Anami Julian
The room was clean and it had a functional kitchen which helped me offset how brutally expensive downtown Playa del Carmen is. The garden view rooms are very quiet also which was a highlight for me.
Todd
Yes
Teresa
Clean room and clean areas , staff gave beyond expectation of customer service
Juan
The rooms are great, breakfast is ok, traffic is really high always to get into the hotel, not the hotel fault, but should be considered, you don't hear it from inside though. If you are looking for a fancy have it all hotel, this is Not it. This hotel is more like a hotel you will got out early and come back at night to sleep, as it does not offer any entertainment besides the freezing pool at the rooftop. There's a lot of stores nearby, that's a plus.
George
Great room - nice size, room for everything we had and plenty of space for both of us.
Marcelo
Comodidades e limpeza.
Carmen
Very noisy room. Traffic major noise.
Could not get assistance to transfer to another room. The laundry room was not available due to maintenance.
Could not get assistance to transfer to another room. The laundry room was not available due to maintenance.
Mary Ann
The staff was courteous and helpful
The carpets on the main floor need cleaning
The carpets on the main floor need cleaning
Christine Bridget
Front desk reception
Miserable double not nice and never say morning or smile.EVER THE MANAGERBWAS SUPER CRABBY!!!!
Only clean up girl at breakfast- as was amazing
Miserable double not nice and never say morning or smile.EVER THE MANAGERBWAS SUPER CRABBY!!!!
Only clean up girl at breakfast- as was amazing
Dotra
I didn’t try hard enough to make sure we got to the airport on time. They kept telling us to check an email. We never received it so we had to spend $100 just to catch a cab all the way back to the airport and that was the reason why I checked in the hotel from the first place to make sure I had a ride to the airport.
Ramiro
Big room, clean. Good breakfast. Personal great
Gord
The room was very clean, and had a wonderful layout. The only bad thing we can say about the room, is that the couch is not very comfortable.
This isn't a complaint, but just a suggestion... it would be nice to have an air-fryer oven in the kitchenette. There is currently only a small cooktop, and no oven, so you are quite limited in what you can cook.
This isn't a complaint, but just a suggestion... it would be nice to have an air-fryer oven in the kitchenette. There is currently only a small cooktop, and no oven, so you are quite limited in what you can cook.
Jennifer
It was very clean
Abhishek
Very nice spacious and luxurious room.
Friendly staff and great breakfast.
Friendly staff and great breakfast.
Quang
Everything was good except the transfer service the response was very slow and bad couldn’t even get the service set up had to taxi both check in and check out
Alejandra
I liked the breakfast options. I only could add that the bathroom needs maintenance. (Bathroom
Inside the room).
Inside the room).
Lone
Very nice comfortable, clean and quiet hotel for 8 days. Super nice staff. Good and varied breakfast. Gym basic but sufficient
Close to some restaurants by foot and supermarket for groceries and we used the local colectivios to get back and forth to downtown for 10 pesos each. Super convenient (just make sure it says BOTH 30/30 and sorianna on it - we learned the hard way lol)
You are not close to a beach but the upstairs pool deck was lovely and not busy at all. It is next to a major road. You will hear some road noise but wasn’t bad and heard nothing in the room
They include free transfer from airport and rtn.
Very pleased. We will be back again.
Close to some restaurants by foot and supermarket for groceries and we used the local colectivios to get back and forth to downtown for 10 pesos each. Super convenient (just make sure it says BOTH 30/30 and sorianna on it - we learned the hard way lol)
You are not close to a beach but the upstairs pool deck was lovely and not busy at all. It is next to a major road. You will hear some road noise but wasn’t bad and heard nothing in the room
They include free transfer from airport and rtn.
Very pleased. We will be back again.
JOSE ALBERTO
ALL GOOD, BUT THE HOTEL HAVE NOT SENT THE REUESTED INVOICE
Alex Gil
Very clean rooms we stayed for more than 4 nights and had our rooms cleaned everyday. The staff was very helpful and friendly. The breakfast is very diverse and has lots of options . Very happy with this hotel , would stay here again!
Bernardo Fritz
The common areas in the Hotel are not that clean and need more attention. The room was clean. Overall I was very satisfied with my stay.
Perry
No complaints.
ling
good location
Kelley
Staff was great. Very helpful. Dominick kept our rm very clean. Paulo with mts looked after us immensely.
Carmen T
The hotel is pretty far from restaurants and entertainment. The hotel ran out of breakfast (eggs) and coffee a few times during our stay.
I asked for a hair dryer and I was told they were “out”; didn’t get one until the third day. Products feel “low quality”. On the positive: staff was friendly.
I asked for a hair dryer and I was told they were “out”; didn’t get one until the third day. Products feel “low quality”. On the positive: staff was friendly.
James
The room and the staff were fantastic. However they only gave you one bottle of water upon check-in and no more unless you purchased it at a very high cost. You had to walk or take a taxi to the nearest store in order to get drinking water to last me for my 2 week stay.
Maria Christina
The room was very spacious, however the hotel needs more ventilation- smelled damp.
Ashok Kumar
The soap is very cool. I also really like the moisturizer I love the breakfast three times. I ate the quesadilla and I like the bathroom so much. It’s nice and special and there’s lots of desks to put my stuff. There is lots of space. It’s next to the highway so it was a bit noisy. The check in line was so so long. My kids
also watched Tom and Jerry. Oh one good thing is there’s plenty of parking!
Abdulaziz
It was great hotel, front desk was so kind
Kiran
Overall good experience, Breakfast was too busy with less staff that were continuously working on cleaning plates and refilling. Outside the hotel it smells very bad may be due to sewer,
Sandy
All the staff are friendly and willing to help. Large clean spacious room!
Lingfeng
Clean room
Hao
Staffs are very nice to offer help. Room is clean.
Gabriel
Limpieza y comodidad
Sean
Large rooms, very quiet. Slow check in. Pool was clean but cold. Breakfasts had lots of hot options with variety across days.
Gerrik
Rooms were very clean! Staff was excellent left money out to tip cleaning and they didn't take it trusted them not to take anything. Breakfast was very good we stayed for 12 days so more variety would have been nice but still very good. Roof top pool was rarely busy often got it all to ourselves which was awesome would absolutely reccomend staying here. Location is good will just want a scooter or a bike or something if you plan on exploring playa del Carmen many days in a row can turn into a lot of walking. We were supposed to have golf included however booked through Expedia and did not get to golf at the hard Rock so be aware of that if you plan on golfing
Juan Carlos
Rooms were nice and spacious, excellent location , and the breakfast was a plus
Sergio
Front desk early in the morning around 2 am was no help at all was not up to the standards of Marriott i was tired needed help information and was just met with a bad attitude
Pooja
Good
Ricardo
Excelente hotel
Mickey
There is not blinds in the gym so in the morning your get blind , the pool area has no umbrellas , the breakfast is ok , half the time there is no coffee,no cutlery, no Bowles , I feel sorry for the breakfast staff there is not enough staff to help out , the cleaning staff was never consistent in cleaning our rooms , the sheets had holes , and we had a king size bed and they put sheets that were way to small for the bed ,
John T
The room was clean and very well laid out. The bed and pillows we also wonderful.
TERESA
Clean
Karen
Friendly staff
Noemi
It was clean
Ritu
The room was very dirty
Guanyu
Clean. Modern . Good breakfast.
Greg
Unreal rooms, breakfast, and staff. We will be returning!
Bernardo Gonsalez
The room was clean, staff on the lobby were friendly, and the best was the breakfast. Great variety greast testing andclean dinning area.
Isidro
Very nice and clean
Diego ivan
Buen tamaño de habitación, amplia y limpia
Lourdes
Limpio, amplio, muy buena atención
ZHE
Stay 5 nights in this hotel, staff service is great, they speak Spanish and English both, check in service very smooth and easy, after you book the hotel, they do send your complimentary airport shuttle booking link that you can fill it up, and you receive the voucher shortly. From cancun international airport to the hotel is about 1hour drive, room is very clean, and they do have kitchen in the room. Breakfast is from 7am to 10am everyday, very close the Xscaret park and Playa de carmen downtown, about 6-10mins drive, taxi easy to book, there is also a grocery store SORIANA and Starbucks close by, which about 6mins walk. They also have a MTS tour desk in the lobby from 8am to 4pm, that you can also book the day trip if you want visit chichen itza, Tulum, Xscaret park etc. Overall is good.
Samuel
Nice spot, good price.
Juan
CLEAN, FRIENLY STAFF, EXELENT LOCATION, FREE TRANSPORT FROM AIRPORT TO HOTEL AND VS
Mickey
The breakfast ran out of coffee almost every morning, the poor 1 staff had to clean and replenish food , they had no juice , they ran out of fruit and bread , the pool is nice , no umbrellas, the rooms are nice size but getting the room cleaned was a challenge, the front desk manger was not trying to be helpful, he also advised us that there is no vip , very confusing since this was one of the reasons i booked the hotel , the gym is ok but the sun hits the windows in the morning and there is no blinds , so impossible to work out in the mornings, plus there is no water in the gym , when i asked for water no one did anything about it , the laundry is nice option, and the parking is nice as well , don’t buy anything in there little store bought ice cream for a small container they charged 300 pesos,
Mickey
The breakfast ran out of coffee almost every morning, the poor 1 staff had to clean and replenish food , they had no juice , they ran out of fruit and bread , the pool is nice , no umbrellas, the rooms are nice size but getting the room cleaned was a challenge, the front desk manger was not trying to be helpful, he also advised us that there is no vip , very confusing since this was one of the reasons i booked the hotel , the gym is ok but the sun hits the windows in the morning and there is no blinds , so impossible to work out in the mornings, plus there is no water in the gym , when i asked for water no one did anything about it , the laundry is nice option, and the parking is nice as well , don’t buy anything in there little store bought ice cream for a small container they charged 300 pesos,
Gorky
No limpiaron todos los días la habitación. Tenía una filtración de agua en el piso
Flavio De Medeiros
The stay was excellent! We received one of the best service. Definitely will be back!
Location & surroundings
Residence Inn By Marriott Playa Del Carmen
Retorno 50 Avenida Sur, Carretera 307, Playa Del Carmen
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 46 more nearby hotels
Residence Inn By Marriott Playa Del Carmen
199 hotel photos
