Catalonia Yucatan Beach

Mexico , Riviera Maya / Playa del Carmen
PUERTO AVENTURAS, Av. Xcacel Lote 1, Manzana 18, Plano 2, TRASLADOS
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100 reviews shown

10/10

Exceptional

12 May 2026

Marta

The rooms are a bit outdated and somewhat worn in places, but they were cleaned well every day. Staff was friendly, though sometimes they forgot to replace the bottled water. Overall, still a pleasant stay with a nice atmosphere.

Family_with_children

2/10

Poor

23 Apr 2026

Jenna

If you have any food allergies avoid this hotel chain. They have a food legend for each item. It has the food name and it’s supposed to contain the allergens in the food. The problem is that the allergy legend isn’t consistent. Half the time it says nothing only the item like “broccoli” and then you find out later that it does contain the
allergen. As someone who is gluten free, after day 3 and finding out that the legend is not used properly, I was required to ask for chef assistance every time I went to the buffet and
they would tell me what didn’t contain gluten.
Somehow it wasn’t until the last night that they
told me the salad dressings contained wheat.
They add flour to all sorts of things that is
completely unnecessary like mashed potatoes,
corn tortillas, Mexican rice, potato wedges and
so on. They even told me they steam the
broccoli in old pasta water.

The room was clean but quite dated. Our first room smelt so badly of mildew that we had to change rooms. The margaritas tasted like weird chemicals and there is only one elevator to service an entire half of the hotel so if you’re on the opposite end you either take 4 flights of stairs every time you want to go to your room or you walk all the way to the lobby to catch the elevator.

The main buffet is tile and large grout lines and they push the plate cart around every 5 minutes which reverberates in the entire restaurant and you’re not allowed to eat outside.

Pet

6/10

Pleasant

21 Apr 2026

Andy

Didn't enjoy the food and drinks

Family_with_children

10/10

Exceptional

22 Mar 2026

Amber

Staff was great an angel from entertainment was amazing as well

Partner

10/10

Exceptional

26 Feb 2026

Daisy

This place was great! Honestly, we read the bad reviews of this place too, and I would fully defend against them and/or didn’t agree with them at all. I would say the negative ones say more about the reviewer than the resort. The room was perfect for what we needed, and the staff was professional, hardworking, and sweet. The food and drinks were very good, and the nightly entertainment you’d be lucky to see! I will recommend this place, and come back some day for sure!

Partner

2/10

Poor

07 Feb 2026

Rachell

This was like staying at a motel. The top lock on the front door was broken, the balcony lock was broken, door paint was chipped, bathtub was dirty with stains, the toilet handle was broken, stains on the bed sheets. All of this was communicated to staff and a refund was tries to get back but nothing was done. Staff did not check up on us during our stay which shows that they didn’t care. The food was disgusting as well as the drinks. I would not recommend this hotel to anyone with how terrible my experience was.

Leisure Partner

4/10

Poor

07 Feb 2026

Randy

Average food. Pop tasted funny room noisy

Leisure Family

10/10

Exceptional

22 Jan 2026

sofia Catalina

The room was spotless and they actually upgraded me to a nicer room upon arrival.

They’re staff is friendly and always willing to help with any needs

Leisure Self

10/10

Exceptional

16 Jan 2026

Jedidihia

Loved the pool and swim up bar

Leisure Friends

10/10

Exceptional

15 Jan 2026

Rachael and MacDonald

Everything plus the hard working staff

Leisure Family

10/10

Exceptional

13 Jan 2026

Jimmy

Plage bien mais sans plus , pour la baignage jai adorer l

10/10

Exceptional

04 Jan 2026

Aryan

good

Friends_and_family Friends

8/10

Excellent

03 Jan 2026

Marcela

Pool was nice. Staff very friendly. Limited bar open at certain hours, so you had to traverse the hotel a lot for the drinks after certain hours. Shots mainly only allowed were tequila, couldn’t request other shots.

Leisure Friends

8/10

Excellent

21 Dec 2025

Kaine C.J.

Friendly staff. Great drinks. Clean

Leisure Friends

8/10

Excellent

19 Nov 2025

Nickisha

The staff was very courteous, the grounds are very nice, lots of pools, swim up bars etc., there’s a club on the compound which is great, you don’t need to go anywhere and the food was delicious, the rooms can do with some updating but a vacation need not be spent in a room

Leisure Family

8/10

Excellent

15 Nov 2025

Josephine

Staff was so friendly and accommodating!

Leisure Self

8/10

Excellent

10 Nov 2025

joe

Food exceeded expectations; speciality restaurant were great.
room was lovely; beautiful view to the sea
grounds and beach area were pleasant
drinks were disappointing - sicky sweet tropical drinks; only draught beer; cheap substitutes for things like Bailey's and Kalua

Leisure Partner

6/10

Pleasant

31 Oct 2025

Gregory Allen

room and staff were great - what could use improvement is the variety of food and temperature of food already on the buffet-- it is always lukewarm- never hot

Leisure Partner

6/10

Pleasant

30 Sep 2025

Ramnarace

Some of the stuff are very nice and friendly while the one in management are very rude and obnoxious. They serve the same food everyday for breakfast lunch and dinner. No different selection unless you go to the specialty restaurant which you have to pay for.

Leisure Family

4/10

Poor

23 Sep 2025

Robert

Food options were horrible. Electricity went out multiple times on multiple days.

Leisure Family

10/10

Exceptional

02 Sep 2025

Lindsey

Great property for a great price

Leisure Partner

8/10

Excellent

04 Aug 2025

lori

Nice staff beach not great

8/10

Excellent

02 Aug 2025

Robert

FUN PLACE TO STAY

2/10

Poor

27 Jul 2025

Emilee

Overall the stay was terrible. You don’t have access to all the restaurants on the resort. Pools close at 6pm. The swim up bars close at 7. The whole resort shuts down at midnight. So drinking and late night food isn’t an option. The buffet food isn’t good. They ran out of plates and also cannot seat everyone. Restaurants wouldn’t allow us to make reservations but also wouldn’t seat us when we tried to walk in. Drinks aren’t strong. The liquor is cheap liquor. The pool water is hot that it’s not even enjoyable. The front desk made us wait in a 30min line to check out.

We paid for an ocean front view and our view was the back of a trash can and building. 90% of the view was blocked and 10% was the ocean. The ocean is nasty rocky. There’s no cabanas to sit on or even try to enjoy the beaches. The beach is dirty. Barrels in the water. I’ve stayed at several resorts all over Mexico and this is by far the worst one. I wouldn’t go back if you paid me. The saying “you get what you pay for” doesn’t even apply here. It’s a cheaper stay but still not worth it.

Leisure Family

6/10

Pleasant

14 Jul 2025

Sebnem

It’s basic facilities. They have many activities that’s a great thing. Since we were there in summer time, ocean was full of seaweed and not possible to swim or enjoy. Rooms need some improvement. Also diningroom was so hot and there was no AC working. It’s an ok place to stay in this price range.

Leisure Family

10/10

Exceptional

02 Jul 2025

Annel

It was a great experience, thank you

Leisure Family

6/10

Pleasant

14 Jun 2025

Yuri

The resort was good but could have been better if we could have used the other restaurants on site. Next time I would definitely book the Catalonia Maya Rivera. The staff, pool swim up bar, theater, and lounges were fantastic! The only down sides were the stinky smell from the seaweed (which was not the resorts fault) and the rooms were very out dated. We could not utilize the other restaurants because we could not get reservations, except the buffet which was not too bad since the food was ok and was different every night. Also no room service, will not stock your mini fridge with anything except water.

Leisure Partner

10/10

Exceptional

08 Jun 2025

Mark

They staff was friendly and helpful the whole time. Little disappointed that after i upgraded that i wasn't able to book dining reservations until a day or 2 being there, but it was fixed. The wait staff everywhere was welcoming and courteous. Will definitely be back.

Leisure Self

6/10

Pleasant

28 May 2025

Sara

The resort was overall nice and good. However, for the price we paid for, nothing was included. we had to change rooms 2 times, and that took a lot out of our time.
staff were friendly for the most part. The manager at the Buffet was really rude and demanding.
Swimming pools were ok, not too clean.

Leisure Partner

8/10

Excellent

25 May 2025

israel

friendly staff and safe area

Leisure Family

10/10

Exceptional

22 May 2025

Elias

Interesting beach areas

Leisure Partner

2/10

Poor

21 May 2025

Jash

Was not good experience at all. If you are going with low expectations and by paying high charges sure no worries but worst Catalonia experience ever ruined Vacation. Not all the information on Expedia is correct. Will recommend not too book it but still if you want to book it through Hotel Website as per their guest service agent. I hope I can at-list save one person vacation its worth while.

Leisure Partner

10/10

Exceptional

20 May 2025

Francesco

Oscar at pool bar MVP

10/10

Exceptional

14 May 2025

Carmen G

Excellent service! Friendly, helpful staff.

Leisure Family

6/10

Pleasant

11 May 2025

Shyanne

Not clear on what is included in your package. The rooms are mediocre at best. The food is not great at all and not helpful with gluten free accommodations.

Leisure Family

8/10

Excellent

07 May 2025

Tiana Zefreen

Amazing

10/10

Exceptional

23 Apr 2025

Anahi

Third time visiting. Love coming here. Looking forward to coming back.

Leisure Family

8/10

Excellent

23 Apr 2025

Wei

The property has nice outdoor facilities but the rooms do look dated. The staffs are courteous and the entertainment team is excellent.

The food at the a la carte restaurants is lackluster. Among them the Italian is better than the rest. The American is worse than the buffet.

The weird rule that one has to pay 30 USD if missing a beach towel is off putting. Obviously, no one would steal a used towel. The only reason a towel is missing is that someone accidentally grabbed someone else’s by mistake. The resort should just issue another instead of charging the guest.

Leisure Family_with_children

10/10

Exceptional

04 Apr 2025

Jolene

Really loved the location of this resort. Our room was old, had a few \"patches\" on issues, but we didn’t mind.
Really love the location and size of this resort.
Being a family resort, I found the night entertainment to be too late. Myself and my teens would go to the sportsbar, shoot some pool and head to bed before the shows even started. Aside from the beach show. We were there for everything else. Not the shows. So not disappointed.
Will definitely be back.

Leisure Family

10/10

Exceptional

01 Apr 2025

Matthew

Great resort!

What an amazing resort. My family and I had the time of our lives. Everyone was nice, accommodating and it was extremely comfortable. The rooms are slightly dated. However, they kept them in good condition and clean.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

Wahnese

Staff were super accommodating. Extremely affordable. Variety of food. Pool to room ratio is awesome

Leisure Family_with_children

4/10

Poor

22 Mar 2025

Jane

This was our third stay at this property as we have previously loved all of our experiences. We love the pools but in Mexico- everywhere has nice pools. What brings us back to this resort is the restaurants! Unfortunately- they have completely changed their reservation system, so the only way you are able to get a dinner reservation is if you stay longer than a week. They have also removed the steak house and Japanese (the best ones) as options and now only let the privileged guests dine there. A complete joke. The buffet is also terrible so we ended up paying for dinner and eating in town. Not what you expect for an all inclusive. Do not recommend!

Leisure Family

2/10

Poor

22 Mar 2025

Alberto

I recently stayed at this hotel, and it was, without a doubt, the worst experience I've had in all my years of traveling. From the moment we arrived, the staff was unhelpful and inattentive. The conditions of the hotel were deplorable — far worse than I could have imagined. The buffet was terrible, with very limited options, and there wasn’t even any meat available. There were no à la carte restaurants to make up for it either.

The pools lacked entertainment, and there were not nearly enough chairs around the pool area for guests. As for the rooms, they were not only outdated but had no upgrades whatsoever. There was no minibar, and the air conditioning barely worked. The bed was uncomfortable to the point of making it difficult to sleep.

On the first day, they gave us the worst rooms possible, and despite our complaints, they refused to change our rooms until the next day at 3 PM. Even then, the air conditioning was still not functioning properly.

I've been visiting Mexico for 12 years, and this was by far the worst experience I've ever had. We were there as a family, including my kids, and the general manager never once made an effort to speak with us or address our concerns. I would never recommend this hotel to anyone and will certainly never be returning.

Leisure Family_with_children

4/10

Poor

22 Mar 2025

Jennifer

The food was terrible. We were only allowed into one of the 2 buffets and it was all recycled food from the other one. Of the two specialty restaurants we were allowed into, there were no reservations available the entire week we were there. There was so much seaweed on the beach that it couldn’t be walked. The only good thing about this hotel was it is in a gated community and the marina is in walking distance.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2025

Renosa

Great property in a gated community, love the short walk to the dolphin show and shopping.
Beach was quite rocky and the lagoon was slimey.

Leisure Family

10/10

Exceptional

10 Mar 2025

Ida

Puerto Aventuras. Yes!!!

Very relaxing week. Perfect service. Friendly staff.

Partner

6/10

Pleasant

01 Mar 2025

John

Staff and outside areas were very good. Rooms were very dated and not well maintained with numerous issues such as: multiple ants in bathroom, bathroom sink did not drain, main door only partially opened due to sticking on bottom, balcony light was burned out and reported with no follow up. Buffet food was good but never changed from day to day. Booking for the ala cartes was next to impossible forcing most people to give up or try and get in on a cancellation which meant waiting for extended periods at the restaurant hoping to get in. The 4 star rating was appropriate for the staff and outside amenities but certainly not the rooms or food.

Leisure Family

6/10

Pleasant

08 Feb 2025

Lacey

Experience as an all inclusive was average. The staff is amazing, and security is top notch. There is quite a difference in the condition of rooms and property from the \"average\" side of yucatan beach vs the \"privileged\" side of maya riviera. The washrooms are far away from the beach and are in need of some maintenance. The way the resort functions is why we dont be returning. The bars close before dinner (except the beach bar) and the pools get treated right after, so no after dinner/ evening swim. There wasnt really any entertainment, in the evenings there is one option (sportsbar/club) open at a time and they arent real rockin. The staff go above and beyond and the service is genuinely impressive, but the way the resort functions was certainly lack lustre. Spa was excellent, however.

Leisure Friends

2/10

Poor

06 Feb 2025

Denny Albert

Horrible do no ever book here. First hotel couldn’t find reservation, made it seem like I needed to have a voucher and that they would have to contact Expedia for verification that I paid even though I gave them confirmation number. Then beach is super small and the hotel was packed could not even get a lounge chair the whole time I was there (4days). Pools were packed as well and small. At one point they did a fitness class and took the whole pool. Again no lounge chairs available. Room was very outdated and had ants in bathroom. Also at night you had rodents and raccoons roam the property and beach areas getting trash and what ever was left behind. Tried to reserve for the included dinner and was told that it had to be done exactly at 8 am online, tried to do so and was unable to. When asked staff about it was told “too bad”. So got no dinners included. Upon leaving went to put my bag in my car and was followed and told that if I didn’t check out first they would call the police. Went to check out and was told they forgot to charge me $5 fee. Horrible staff and horrible service. Not worth one star.

Leisure Partner

2/10

Poor

31 Jan 2025

adam

The resort had a lot of restrictions that weren’t known at time of booking. There were several colored wrist bands that determined what services and amenities you could access. Only water was available in the room fridge and without room service everyday fresh drinking water was limited.
Small beachfront with minimal sand/ more rock than anything. Beach ends with the property/ no further access beyond.
Volleyball is the attraction we chose the resort for however it was on a crowded part of the beach beside all of the chairs people were lounging in. The court was also dismantled for several private events due to small property size.
The sister resort adjacent is divided by a service corridor where trucks had to back in to in order for deliveries all morning. Between this and birds and slamming doors it is quite noisy

Leisure Partner

8/10

Excellent

29 Jan 2025

Charlotte

Small, quieter resort. Walking distance to marina.

Leisure Partner

4/10

Poor

23 Jan 2025

Gerard Joseph

Potential to be a great resort but misleading advertising and upselling ruins it. The ad specifies 4 restaurants but this is not accurate. They have 4 dining areas, 1 is the main buffet, a hamburger joint with a limited menu and 2 specialty restaurants that you can never book.
The Bad
• Check-in was like exiting the Cancun airport into the time-share sales area as they tried to upsell us to a better room and more restaurants at their sister resort next door. When we declined the clerk made a show of changing our wrist bands. On checking, the upgrade price was almost double what it would cost to book at the sister resort directly.
• Booking restaurants is via a web-based app that never worked and provided no feedback as to why. Customer service staff at the front desk were indifferent and unhelpful only stating they were booked up so reservations would be difficult.
The Good
• The resort itself is nicely laid out, clean and mostly well-maintained. It is older and in need of updating, which they are in the process of doing. Our room was showing its age but very clean.
• The staff, for the most part, were pleasant, smiling and helpful and the nightly shows were incredible.
The So-So
• With really, only one main dining facility, the food was disappointing. It was the same day-after-day, bland, overcooked and seldom above tepid. I wound up sticking to the awesome soups, and salads, so my waist thanked me for that.
Bottom line – you can find better resorts then the Yucatan Beach

Leisure Partner

6/10

Pleasant

02 Jan 2025

Deseray

First time staying here and location was great. Everything needed was all in one location which made it very convenient.

Two major cons for us was the their restaurant reservation service and AC.

Staff will tell you in order to reserve your dinner plans at their fine restaurants, you have to be up and ready to sign up by 7:55am - 8am. If you miss those slots, you’re out of luck. We were on vacation for 5 days and not once were we able to get a spot. Their app / website kept kicking us out and not allowing us to complete confirmation. We called the front desk, woke up earlier to make sure we gad time, and even walked to the service center area for help and nothing. Lady kept telling us there’s nothing they can do. We witnessed two other families complaining about the same thing. Horrible! Highly recommend for them to review their app service and fix because there were some pretty upset families during the dining reservation process. Good luck.

Leisure Family_with_children

6/10

Pleasant

04 Dec 2024

Heather

I only spent 2 days here. The staff were an absolute delight. They switched me rooms as my first one was right by the bar and the music prevented me from sleeping well. My second room had a water leak whenever someone above me showered. They put in a maintenance request but I didn’t see anyone in the 12 waking hrs I had that room. And it only happened for short stints when they showered. It leaked in the bathroom.

Check in and out was super easy.

The pool here is very nice and the beach is ok. But the ocean wasn’t delightful for swimming which I very much enjoy. Bars were good, food was ok - I only ate at the buffet and the hot dog stand. Super great hotdogs and I’m not a big fan of hotdogs. Typical buffet offerings.

Saw some people being over served alcohol which the resort should be mindful of. Perhaps such good service isn’t great when people are obviously intoxicated.

All in all you have much the same experience here as you would a fancier resort. It’s smaller which is nice for easily getting to and from your room. And I met some very nice folks from around the world. Would come again if the opportunity arises.

Leisure Self

4/10

Poor

02 Dec 2024

Jane

The staff were amazing but the beach is small and not enough chairs, the food is good but constant repeats of the same dishes, there is not access to 7 restaurants as advertised there is only 3 do we ate many meals at buffet. Shower water cold everyday

The resort is in a gated area which makes it hard to get out to other locations - there is no transportation readily available and long can ride just to get out of gated area.

The amazing thing was watching staff totally clean out rooms when people checked out - all furniture moved and all areas cleaned before next guests.

We will not recommend or come back here. Very disappointing.

Leisure Friends

10/10

Exceptional

28 Nov 2024

Brady Ryan

Nicely set up with great view of everything, very clean and quiet. Needs updating but work is being done all over. Great staff!!

Leisure Partner

6/10

Pleasant

16 Nov 2024

Renee

Decent for price. Wish they had more food option, wait staff near the pool area & an option to check in early

Partner

6/10

Pleasant

19 Oct 2024

Julio

The hotel is small, everything closes early. The food was no more than ok and staff was not really helpful

Leisure Partner

10/10

Exceptional

13 Oct 2024

Jose Octavio Garcia

Loved it!!! So much to do around.

Leisure Family

6/10

Pleasant

08 Oct 2024

Seham

Not a 4 star resort, more like 3 stars compared to others. The beach area was sufficiently large but very rocky when you enter and can hurt your feet. There is no real deep end, even while furthest away from sand you can still stand on your feet in many areas, so depth is inconsistent. Food was mostly plain and very basic in both the buffets and a la carte restaurants. I expected much better but got tired of eating the same things which were not interesting. Shrimp tacos at mexican restaurant were the only really good food. Disappointed that we found out we cannot eat at the asian restaurant because that is for privileged side only, though I dont see this resort as worth paying more for it. Rooms are outdated, and AC was extemely loud.

Leisure Friends

8/10

Excellent

30 Sep 2024

Michael Frederick

Pleasantly surprised by this resort. My room was clean! The staff were friendly and helpful. The buffets where what would be expected for an all inclusive and far from terrible. Specialty restaurants were good! The beach bar was fun and had the greatest bartenders, the beach itself was small. My biggest complaint was the sports bar did not open until 5 pm daily(even Sunday) and for some reason the lighting inside was overly bright. Also nearby was a marina with many bars and restaurants so we watched football there. Overall I had a great week! I went with 33 of my friends from Canada and I know they had a great time as well!

Leisure Friends

2/10

Poor

30 Aug 2024

evan

I wish I could give it zero or negative stars. Check in was a nightmare. Room wasn’t ready. Leaky ceiling from AC led my 76 year old mother to falling down and manager didn’t even care about her well being and just said someone will be there to look at the AC. My daughter’s clothes were stolen at the pool. A worker snatched food from my fiancés hand and said no we are closing even though there were a few minutes left. We lost power on a 90 degree day and it took them hours to send someone to look at it. Rooms were outdated and dirty. Broken safes and blow dryers. The list goes on. We had three rooms. It was the most awful experience ever. DO NOT EVER GO!!!!!

Leisure Family_with_children

2/10

Poor

21 Aug 2024

I went to this resort 5 times so far now they change the good part catalonia riviera maya and very old buildings unbelievable old and dirty rooms to yucatan beach they keep restaurants separate too steak house just for exclusive people. Food verity at buffet is not that much it’s cut to half how it use to be. They had construction the whole time we were there with a lots of noise and no stop. Just waste of my money I will never go back and talk with all people that I know to stop go to this resort

10/10

Exceptional

13 Aug 2024

Vincent

Good

Leisure Family

10/10

Exceptional

10 Aug 2024

MARTHA

Loved this resort, the only thing I did not like is no waiter service on beach or pool side
Have to go to the bar for drinks

10/10

Exceptional

19 Jul 2024

Vanessa

Me and my sister took our kids here for her 30th birthday. The staff members are so nice and helpful . The family activities that they offered daily really made it feel like a great family vacation.

Leisure Family_with_children

8/10

Excellent

19 Jul 2024

Chelsea

The property is incredibly large. Lots of things to do. The food isn’t incredible, but good.

Leisure Partner

2/10

Poor

16 Jul 2024

Jennifer

Rooms AC wasn’t working, called to get it fixed and nothing was done. Rooms stayed hot through the night which was very uncomfortable and difficult to sleep. beach was filled with rocks instead of sand which was limited and closed off. Also, the rooms including furniture and bathroom area was very outdated, definitely don’t recommend if you are used to nice all-inclusive resorts.

Leisure Partner

10/10

Exceptional

09 Jul 2024

Johel

the entire place is nice, the pople, the only issue the morning coffe, no coffe, so wil be amazing to have coffe on the front desk available for early people who want to enjoy a cup of cofee on the beach.

Leisure Family_with_children

10/10

Exceptional

09 Jul 2024

Hermes

Nice accommodations

6/10

Pleasant

03 Jul 2024

Fatima

The building is so old and need urgent maintenance!
Room : room phone, safe box, security lock, balcony lock, tv WAS NOT WORKING,
Bathroom: so dirty not cleaned for a long time, after request they cleaned.
Beach: not enough chairs and shade , too many rocks can’t walk by the beach same in water
Food: could pass but could be better
Restaurant: if you reserve at 8:00 am you can get reservations otherwise it’s booked quick cause small restaurant.

Leisure Family

10/10

Exceptional

25 Jun 2024

mario

Not bad for a last minute trip

2/10

Poor

16 Jun 2024

Nicole

DO NOT STAY HERE!! Service is so horrible, air conditioning in rooms doesn’t work, refuse to fix things, won’t accommodate for anyone. There were multiple multiple complaints by many guests. The final straw was when they refused to put new plates out for the buffet because it was 10:20am and they were closing at 10:30am. Such a shame- never had this horrible experience in Mexico.

Leisure Family

10/10

Exceptional

14 Jun 2024

Saul

Geogina at Kids club was a great help and friendly.

8/10

Excellent

31 May 2024

Tyler

Thanks team

The gentlemen working last night 5/30/24
Was very professional/ catering to multiple People/issues. He was friendly and extremely attentive. Thank you again.

Partner

8/10

Excellent

25 May 2024

T'Shael

Leisure Partner

10/10

Exceptional

21 May 2024

Jessica

We overall really enjoyed the Catalonia Yucatan/ Rivera Maya Resort. This was our (20s couple) 3rd time in Cancun, and this was by far our favorite resort yet. The food was satisfyingly good for most meals. Everything seemed freshly prepared and the ingredients were of high quality. Other reviews mentioned outdated amenities/ rooms, but that was never an opinion we shared. The activities were plentiful and fun. The shows seemed cheesy at previous resorts, but here it was obvious that effort was spent to make them enjoyable for both kids and adults. All staff were friendly, a little tipping went a long way but at no point did it feel necessary. Also, the ocean and beach felt so “alive”, and snorkling was available at no cost which was so fun to see corals, fish, and other creatures.

As for the parts we didnt love, the breakfast was lacking in options and was a bit disappointing, but the snack bar was open at 10:30 so we didnt have to go long hungry.

Overall, very nice resort. Would recommend

Leisure Partner

6/10

Pleasant

18 May 2024

Sarah

This resort should be rated more accurately as a 3-star resort. The rooms were very dated, and the one I stayed in was very musty and likely had mold.

Food and beverages were average, as you’d expect at a 3-star resort. Service was good, but nothing to rave home about. I tried both A la carte restaurants, which was a pain to reserve - the Mexican place had delicious food but subpar inattentive service, while the food at the Italian restaurant was very bland. The property has a nice layout and good facilities, but as this was a quick last minute vacation, overall I wouldn’t return nor recommend.

10/10

Exceptional

08 May 2024

Yuriria

Great stay

It was really good, excellent service

Friends_and_family Family

2/10

Poor

01 May 2024

Andy

Staff & Service is horrible. I’m not coming back here.

Leisure Family

8/10

Excellent

01 May 2024

Robert

We love it. Disappointed that the buffet was closed

Leisure Partner

2/10

Poor

27 Apr 2024

Chantal

There was constant loud construction very near our room, my husband got food poisoning from the buffet, the staff was rude, and overall just a terrible resort. The only way the staff would serve you was if you yelled at them over everyone else waiting to be served. Was usually barely acknowledged at the bars and the buffet. While people around us were being served. The very first drink I tried to get (a few hours after getting to the resort and having a poor check-in experience), I swam up to the bar, the server acknowledged me and as I went to order, someone started screaming at the bartender so he went and took their order first. He took 20 mins dealing with their party, then came back to me and said ‘sorry the bar closed 1 minute ago. You’ll have to go elsewhere.’ Believe it or not, it only went downhill from there. There was a service corridor just outside our room where there was constant noise and construction. One day they spent 30 minutes throwing bags of glasses and cans on top of other bags of glasses and cans in the back of the truck. Imagine the noise of a bag of glass landing on glass?! Multiple times when we went to the buffet (including the first time) we went through our entire meal without even receiving water from a server, despite the entire section around us being served. They also did not acknowledge this was our honeymoon, which is fine. I wasn’t expecting anything crazy, but maybe a ‘congrats’ instead of charging me $45 USD for 6 chocolate strawberries

Leisure Partner

2/10

Poor

21 Apr 2024

Felicia

Nothing was as advertised. Couldn’t access half of the restaurants. Wasn’t advised one of the two buffets was closed for construction. The noise was horrible at two of the pools because of it. Worst food I’ve ever had at every restaurant option available.

Leisure Partner

8/10

Excellent

06 Apr 2024

Daria

The rooms are very outdated. It is a shame to put guests in rooms with moldy mattresses, the bathroom door literally peeling off, with dirty/moldy corners. The hotel needs renovation. The food and drinks were excellent. Housekeeping would clean rooms every day. The beach has rocks in the water-a lot, can’t walk in there. Staff, servers and bartenders, are outstanding. This hotel is part of the gated community, so it’s pretty around it.

Leisure Family

2/10

Poor

04 Apr 2024

katina

I paid for All Inclusive but was told NO on several occasions concerning food drinks. When I asked how much to pay so I could enjoy this vacation. They just said no. The staff was awesome with exception of a few. The experience was horrible cause thinking I paid for All Inclusive and finding out it wasn’t and also not being accommodated eventhough I offered to pay for it. All I heard was no. No explanation as to why. I will not ever come back to this place nor will I recommend it. Don’t Advertise ALL INCLUSIVE, take the customers money and they are stuck in a horrible situation. Not fun at all.

Leisure Family

10/10

Exceptional

25 Mar 2024

VASILE FLORIN

We had a great time! Family with 5 and 7 yo kids. Beach is great with fish around easily to spot. Food is good

Family_with_children

10/10

Exceptional

15 Mar 2024

Beth

As many mentioned, the rooms are a little oldish but beds are comfortable and super clean. Fantastic food!

Leisure Friends

8/10

Excellent

15 Mar 2024

Spencer

Room was out of date but the rest of the property was good. Eating in the resort is what you would expect from an all-inclusive budget friendly resort. Staff was great. Dining options around the marina are great too. Really secure area with a ton of families. Night life is non-existent in the area. Would return and recommend the hotel though!

Leisure Partner

10/10

Exceptional

11 Mar 2024

Daniel

Amazing time for our one year anniversary. The staff was amazing and so friendly. Breakfast is great. Lunch and dinner buffet is mid. For the price you pay way worth it. Obviously an older resort which is outdated and needs renovations in the rooms. But think about what you pay compared to other resorts. Ocean access is basically a lagoon area that’s blocked off to the ocean by rocks due to high current and waves. Beautiful reefs to snorkel. Rocky entrance to the water but once you’re out it’s sandy and beautiful!

Leisure Partner

8/10

Excellent

01 Mar 2024

Karen

I didnt care for the beach access.

Leisure Friends

8/10

Excellent

27 Feb 2024

Wieslaw

I didn’t like the La carte booking option, could not get the time slots we wanted and when we did we noticed empty tables which we could have used for our group. A lot of people seem to have not attended their booking.

Leisure Family_with_children

4/10

Poor

26 Feb 2024

Alfredo

Property and rooms are old. Scratched doors, old used bathrooms, water went into the bathroom when you shower. Food was just ok. Overall unless u get this place for really cheap I would not recommend it.

Leisure Family

8/10

Excellent

26 Feb 2024

Mackenzie

Gated community surrounding the area was very neat. Always felt very safe, staff is amazing. Only complaint would be some rooms are quite outdated

Leisure Partner

8/10

Excellent

06 Feb 2024

Brooke L E

I really enjoyed how they had areas of the sea blocked off and you could snorkel and see a variety of fish for free.
The buffets had great variety and were plentiful.
Great drink selection.
The rooms are showing some wear, and the night club music was at an obnoxious level.
Staff were friendly.
A good variety of families, adults of all ages but not a lot of your hard partiers.

Leisure Friends

10/10

Exceptional

03 Feb 2024

Kelley

Amazing stay, wonderful experience and we would do it all over again!!

Leisure Partner

6/10

Pleasant

29 Jan 2024

Robert Daniel

As a returning guest of 9 times I have a little more expectation so take that into consultation with my review. I prefer the Catalonia Yucatan side for the simple reason of view and closeness to the beach. Rooms are outdated but very clean compared to the newly renovated Catalonia riviera Maya side. (They use to consider sister resorts) As of Nov 1/23 they have split the two and you cannot get privileged on the Yucatan side at all.
Catalonia did offer us to switch sides (to the riviera Maya) and receive the same service that we’ve always received but would not give us the same to stay on Yucatan. We couldn’t use the steak house, Japanese restaurant, or beloved.
Other than this our trip was amazing as always from the staff to the location!

Leisure Partner

10/10

Exceptional

15 Jan 2024

Samantha

THIS WAS THE BEST! The resort was exceptional and the staff was exceptional. I can't say better things about the staff, especially Emillio (concierge), Alfredo (bellman), and Victor (customer service support). EVERYONE, helped me and my roommate. It was the most fun vacation I've ever had, I will absolutely be returning next year. I hope I get to maintain these friendships and see these amazing staff again next year.

Leisure Friends

6/10

Pleasant

08 Jan 2024

fraser

The hotel has lovely beach pools and activities.
The rooms are a massive let down! They are so old and tatty; broken tiles in the shower door is peeling off really old ! Also no tea/ coffee making facilities which is a minimum even at the cheapest hotel. The rooms are big aircon is good and bed is comfortable so I’m not sure why there isn’t the minimal investment in fixing up the things?
We stayed in many similar hotels at 4 and 5 star hotels so we have a good idea of what standards we should meet.
The food in the open restaurant is hit and miss although always plentiful and no waiting . The a la carte restaurants are super difficult to book and the Italian was terrible. I’m a chef myself and it seems like the basic concepts / flavours of Italian kitchen are just not met … The pizza was so poor it was like a Tesco smart price from the freezer with not enough cheese on. When I ordered it I was told it would be 45 minutes, that should have rang the alarm bells but there you go.Had carpaccio, no olive oil at all! And the Tiramisu was a chocolate Swiss roll 😇 I nearly went in the kitchen to lend a hand
Just an advice there in all seriousness it might be a good idea to fly in a proper Italian chef to build you up for month and you will have a menu you can be proud of. Bar staff everywhere was lovely and all in all we did relax and enjoyed our stay

Leisure Family

10/10

Exceptional

06 Jan 2024

Remo

Only found couple issues,
Water was coming out of the shower
Room door need upgrade

Leisure Family

10/10

Exceptional

31 Dec 2023

Salil Mohan

This was our second stay at the property and we enjoyed it yet another time. Great service by the staff, the free kayaking and snorkeling makes it even better (there are many different types of fishes in the sea). the complete Puerto Aventura campus is a specially built community for vacationers so it is very safe to walk around at any time.

Leisure Family_with_children