Name: Family Selection At Grand Palladium Kantenah
Address: Carr Federal Chetumal Puerto Juarez Mz 005 Y 021, km 256 100, Solidaridad, 77734, MX

6/10

Pleasant

28 Jul 2026

Billy

We recently stayed at the Family Selection at Grand Palladium and had a mixed experience. While the property is beautiful, several areas need improvement, especially considering the price. One major disappointment was the beach, where a staff member told us the resort chose not to pay for cleanup, making it unusable during our stay.

The resort is just over an hour from Cancun Airport, and round-trip transportation cost us over $200 USD, so plan accordingly. The grounds are lush, well maintained, and create a beautiful jungle-like atmosphere, though check-in can be confusing due to the multiple hotel sections.

Our Family Selection swim-up room was a highlight—clean, spacious, and relaxing. We were surprised by an additional $22 tourist fee at check-in. Our first room had a lizard that was never removed despite reporting it, but our butler, Ana, quickly arranged a room change. Unfortunately, the butler service in our new room was disappointing, with slow responses, unanswered requests, and unresolved maintenance issues.

While we enjoyed the swim-up pool and beautiful grounds, customer service was inconsistent, the entertainment was underwhelming, and the specialty restaurant food was below average.

Overall, the resort has great potential, but inconsistent service, poor butler support, and mediocre dining kept it from feeling like the luxury vacation we expected. We might return if those areas improve, but for now we’ll likely explore other all-inclusive resorts.

8/10

Excellent

25 Jul 2026

Rosalva

Loved the hotel. My room had a swim up (given an upgrade because of Expedia ). I wish the food was better. I would say it’s 7/10. Other things I saw was that the rest of the hotel is ok the older side. But it’s ok. The family selection side is great. Loved how they have lots of things for the kids in the pool. Also wanted to mention that not a the gifts on the picture shown my Expedia is right it’s only 3 kids gifts per kids not all of them. They also have a kids club. Did not like the price on bowling $10 for 5 min . Wish they had more staff for check in & check out. I do want to thank my butlers(Ana , Luis & Max) they help me with the amenities in the room for the kids example shampoo for lil kids & toothpaste & toothbrush . Always asking if I needed something.They always made sure I was good. I recommend getting the Family Selection side. Loved the lil gifts they left in the room with a note. Thanks Ana,Luis & Max.

Family_with_children

10/10

Exceptional

18 Jul 2026

Edgar

Clean room, great staff. Kindly and friendly. Daniel Hernandez are the greatest servers! Great service! Great customer service and care! They are great people and staff!

Partner

10/10

Exceptional

04 Jul 2026

Natalia

Great service , great food. They just need to work on shuttle service. Sometimes it was late

Family_with_children

10/10

Exceptional

03 Jul 2026

Daniel

One of the best all inclusive resorts i have ever stayed in!!

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Ashwin

We enjoyed our stay overall. The resort itself is beautiful and well maintained. There are wildlife running around the resort, including iguanas, flamingos and coatis which was really cool. It was very kid friendly with greatpools and pool and non-pool activities for kids. Some of the food was decent, but the buffets and dinners had some top notch cuisine that my school aged kids also enjoyed. The Family Select areas were very well maintained and my kids really enjoyed the walk-out pool and the candy wall. As family select you have access to all areas of the resort (adults only without kids) and there were golf carts and shuttles that would move you between places.

I will say that the butler service and housekeeping were inconsistent. The staff uses whatsapp, so you had to text them and wait on their response. This became a problem when we needed towels (bc of the walkout pool). Some of the staff can unhelpful at times when you need something specific, but the majority of the staff were kind and welcoming.

Overall we enjoyed Palladium Kanteneh and would recommend it for families looking for an all inclusive experience.

Family_with_children

10/10

Exceptional

11 Jun 2026

LUIS A

El hotel está increíble con muchas actividades para la familia y con excelentes opciones para comer . Recomendable 100%

Friends_and_family Family

8/10

Excellent

26 May 2026

Marcos Enzo

Family friendly en bloque Family Selection y resto. Habitaciones limpias.

Family_with_children

10/10

Exceptional

27 Apr 2026

Jasmine

Excellent overall experience . Our butler Daniel H. Really helped to make everything easier and memorable.

Family_with_children

10/10

Exceptional

25 Apr 2026

Martin

Simply, great experience overall.

Family_with_children

4/10

Poor

22 Apr 2026

Sergey

Not even sure how to review this place. It was a pretty good stay until we got robbed. Had 2 rooms hit in 2 different buildings. It was obviously staff as I don’t know who else would have access to all the rooms. All of our bags were obviously rifled through. The staff didn’t seem too concerned when we told them. Seems like theft is common according to other reviews. Keep all valuables on you the entire time. The buffet was average, restaurants were good. The sargassum was especially bad and the ocean was not swimmable most of our stay.

Family_with_children

10/10

Exceptional

02 Apr 2026

Marisa

We loved the family selection area. Food was really good and lots of activities each day! Great and we are coming again this year! Thank you!

Family_with_children

10/10

Exceptional

28 Mar 2026

Mary

Excellent resort all the way around. Pools were beautiful. Great food and tons of options. Amazing wildlife around the resort. Top notch service!

10/10

Exceptional

19 Mar 2026

Brandon

Everything was great but beach although not the hotels fault.

Family_with_children

8/10

Excellent

10 Mar 2026

Anson

Clean room , nice staff, great pool, the buffet is ok.

6/10

Pleasant

09 Mar 2026

Erica

We were overall disappointed in our stay and definitely do not consider this a 5 star hotel.

Pros: Beautiful grounds, great amenities, friendly staff, lots of activities for kids.

Cons:
The beds were uncomfortable and pillows smelled terrible. We even swapped the pillows for 4 more but the new ones smelled as well. It made us not want to spend time in our room and caused very poor sleep.
The kids club was very simple and did not look appealing on first glance. My kids ended up liking it due to the activities but it was overall lacking. No playground on the grounds.
The babysitter situation that they advertise is not a \"babysitting service\" but is off-duty hotel employees. We were looking forward to using this but ended up not using it as it made us uncomfortable.
There were several hours a day where food was not available and happened to occur when my kids and I were really hungry! There is always room service available but options did not look good and the one time we tried to order it they tried to confirm our order about 3 times, over 30 minutes so we ended up cancelling it as we knew it would take at least another 30 minutes to hour to arrive. it would be nice if there was one restaurant or cafe that was open at all hours of the day.

Overall, we were disappointed and will not be returning.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Catherine

Everything was amazing! Second time we’ve been there! Staff is wonderful and so clean

Family_with_children

6/10

Pleasant

22 Feb 2026

Chad Tyler

Was led to believe we would have $600 credit to use at the resort (Expedia silver member perk). This credit was provided in the form of a coupon book that would require you to spend more money than they were worth

Resort was fine

Family_with_children

8/10

Excellent

31 Jan 2026

Maryna

Rooms and the whole property is very clean, quiet and beautiful. Amenities are unfortunately lacking, ai wish they would have some music on the pool and in the evening. Food was ok

Leisure Family_with_children

8/10

Excellent

25 Jan 2026

Assaf

Service was great, food was very good, staff were excellent! However, even though we chose the family selection, which built for families, it’s mainly families with kids 4-5 and up.. the place is not so accessible for younger kids, had to carry the baby and stroller up / down the stairs often and not much to do for younger age. No shallow water pools for babies..

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Brent

The staff was excellent; always willing to lend a hand or direct you to where you needed to go. Every need was taken care of for my entire family of 20, including a special beach bonfire for my 70th birthday celebration. Food was great and butlers arranged dinners for 5 consecutive nights at different restaurants where we could all dine together. All guests had swim out rooms so we could visit each other in the pools outside our beach front rooms. Everyone raved about the trip and no one wanted to leave. Hats off to Grand Palladium Family Selection team, especially Gerardo and our butlers. We will be back!

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Olga Petrovna

10-10

8/10

Excellent

07 Jan 2026

Girish

The Grand Palladium is one of the better resorts in the Riveria Maya region in Cancun. We were very warmly welcomed into the Family Selection lounge and they had honored all of our requests.

The upgrade is definitely worth the extra money however the butler service is a hit and miss, depending on whom you get and how full the resort is during your visit.

The place is huge so do take the time to explore and enjoy the surroundings. We were given the privilege of accessing all of the activities, areas and restaurants which was a bonus. Our favorites were of course the Nest and Al Hacienda for buffet and El Dorado for dinner. We had made reservations every night but the rest of the restaurants failed to leave a mark with Bamboo being the worst of the lot.

The swimming pool area is very well maintained however the main pool is uniformly over 5ft deep so please bear that in mind if going in with kids.

Our room was in Villa 49 and was extremely comfortable and roomy. We really appreciated the automatic lights in the bathroom and the seperation between the shower, toilet and washing areas. It's really helped accessibility.

The nightly shows were the highlight though and the team went all out every night to make our trip very memorable. We are very grateful to Grand Palladium for their hospitality.

Leisure Family

6/10

Pleasant

06 Jan 2026

Stacy

Overall, we probably wouldn't return, I think we are simply not all-inclusive people and would prefer to go out to a town and find authentic mexican food.

Most of the servers at the buffets clearly don't want to be there. The restaurants were a lot better than the buffets.

The room was nice, we had a pool swim-up. The Butler was very helpful using the App because we had a lot of questions and needed to make reservations at the restaurants.

The sheets on the bed, though, were extremely thin. I don't think they understand what a true comforter/duvet is. I requested one and received yet another set of sheets. We were so happy to go to the Westin at Cancun after this because they know how to make a nice bed.

The main issue with this hotel was the food was fairly mediocre, and we were pressured by a \"concierge\" when we checked in to book a tour with him of their time share. We went to the nearby hotel property and there were couples everywhere getting sales pitches. This is not what we expected from the hotel. The guy would see us and give us yet another pitch-a free massage, etc.

The pluses were seeing a lot of cool animals like the mexican racoons everywhere and the monkeys. The food options at The Family Selection pool were fantastic and that pool was a nice quiet place to go away from the rest of the hotel. For food, I would be sure to go to the hibachi dinner at least one night.

The beach area by Family Selection was the best part.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Cynthia

Lots of restaurants, food was good. Resort was big and lots of things to do.

8/10

Excellent

03 Jan 2026

Eric

The resort is beautiful and expansive, filled with beautiful flora and fauna. The one drawback was the ala carte food, which left a lot to be desired. The best restaurant by far was Bravo, which is an add-on but free if you book through Expedia.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Nicholas Jacob

Food was excellent for the most part. Rooms were clean and ample beach chairs

4/10

Poor

20 Dec 2025

DANIEL

They SCAM YOU with the $600 hotel credit. Is nothing but a sad coupon book. I requested to change rooms because the room had a bad humid smell. They never called me back. I also requested a bottle sterilizer 3 times and I never got it. They pretend they care but they wont do anything like this guy that saw us leaving front desk to complain about the room and said: I can definitely help you out and will personally look into it; 4 minutes later was trying to sell us a time share and guess what? We never saw his face again.
They gave us welcome fruits but they were rotten and had mold in it. I complained but then again no action to make things better for us. Food was a 6.5/10
Bed was very uncomfortable 3/10

What I did like was the property itself. Very green and lots of wild friendly animals to see around the property.

I wouldn’t come back

4/10

Poor

20 Dec 2025

David

Restaurants overbooked so had to eat at buffet

Leisure Family_with_children

8/10

Excellent

20 Dec 2025

Trevor

Everything was good to excellent. The only thing that is mediocre is the food esp the steaks.

Leisure Family

10/10

Exceptional

19 Dec 2025

Margot and Al

Our butler was awesome so very helpful And nice. Our room was very clean and everyone we met was great.
The amenities were such a bonus. Thank you for everything .
We loved our stay there

10/10

Exceptional

18 Dec 2025

Sean Patrick

A+ Stay!
Clean room, lots to do! Staff so friendly!

Leisure Family_with_children

6/10

Pleasant

15 Dec 2025

Sasha

We stayed at the Family Selection Villas with our 20-month-old and 3-year-old. Overall, it was a nice stay with some clear positives, but also a few disappointments.
Pros:
Family Selection offers a more private experience, including a welcome beach bag with kids’ sunglasses and water bottles (a nice exclusive touch). There is a dedicated family buffet with a play area and an exclusive family pool with fun water features for younger kids. The rooms are beautiful—we had an upgraded beachfront swim-out room and highly recommend the upgrade. Staff were very kind, especially Emmanuel our butler and Edgar at La Paisana, which had the best food on the resort. The property was very clean, cart service was efficient, and access to multiple resorts (Kantenah, Colonial, White Sands, and TRS Yucatán) was a big plus. The White Sands pool was the best one.

Cons:
The Kids Club/Baby Club felt misadvertised—both age groups were combined with limited visible supervision, and we did not feel comfortable leaving our toddlers. The $600 resort credit advertised via Expedia was actually a coupon book with minimum spends, not true credit. The main pool is 6 ft deep throughout, pools were not heated (even in December), food was generally bland with limited kid options, and poolside buffet items were left uncovered with flies. Entertainment was limited and better for older kids, and drinks were watered down.
Overall:
Beautiful resort with great staff and amenities, but better suited for older kids

Leisure Family_with_children

6/10

Pleasant

14 Dec 2025

Tony

Ok

10/10

Exceptional

11 Dec 2025

nikole

Loved our stay! Wonderful attentive staff and beautiful property!!!

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

Dina

Clean beautiful place would definitely recommend to others.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Allison

Our second trip to Family Selection Kantenah Riviera Maya firstly because our kids (5 and 7 this year) just LOVED the daily kids camp so much. The staff there (including Karen, Emma, Edu, Jazi, Lore, Maritza) were just wonderful and the kids didn't want to leave at the end of the day.
We upgraded to the 40 building, the beachfront one and had an absolutely incredible suite with two huge rooms and two full bathrooms, as well as a private hot tub on the spacious balcony. The upgrade for the space and proximity to the beach and view was worth it. The room was just HUGE. The dedicated butlers for building 40 were also terrific (Emmanuel and Luis) and were available to help us with anything we needed by Whatsapp.
The Family Selection beach is notably better than the other beach areas as its much less crowded and much more space between chairs. Worth the upgrade! The beach itself is great and wonderful for kids because it stays relatively shallow really far out, but there are some gentle waves to not make it boring. Even our 5 year old who is not a strong swimmer could have fun a fair ways out. If you encounter rocks while walking in, shift down the beach, there are plenty of white sand only areas to walk far out in the bathtub temp water, as fish swim around you! One day a big nest of seaweed accumulated in our area but it had moved off by the next day.
Tips: Bring sunscreen, its exorbitantly priced at the gift shop (though there is a communal bottle at Family Select beach).

Leisure Family_with_children

6/10

Pleasant

01 Dec 2025

Jatin

The uograded room in building 40 had an amazing view. Rooms were recently renovated with modern look and feel.

VEGETARIANS BEWARE! VERY LIMITED SELECTION.... Even the formal dinner restaurants were subpar at accommodating vegetarians.

Resort is lacking in quality and features and needs significant improvements compared to other 5-star resorts and other Grand Palladium properties I have stayed at before.

The only savior for this trip was the upgraded room with an ocenfront view.

Leisure Family

10/10

Exceptional

29 Nov 2025

Brittany Lynn

Our room was always cleaned up when we came back with fresh towels, clean sheets, and fun set ups for the kids

Leisure Family_with_children

8/10

Excellent

24 Nov 2025

Shelina

Very large resprt

10/10

Exceptional

19 Nov 2025

Nancy

we have been going to the Mayan Riviera location for 25 years. And this is the nicest family all inclusive resort we've ever been to. Their restaurants are by far the best their main pool at Family selection is quite deep. So be sure to bring a floatie for little kids yes the family selection Beach and bar are the best so be sure to find that.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Nadiya

A great family trip. Super nice hotel.

10/10

Exceptional

03 Nov 2025

kevin

Everything was great

Leisure Family

10/10

Exceptional

22 Oct 2025

oscar

Best choice for a family trip

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

oscar

It’s a very large hotel with facilities that aren’t new but are in very good condition. There’s some wear and tear, but it’s normal for its age and the high guest traffic.
The staff is very attentive and helpful. We had the chance to stay in one of the villas with butler service, and that was a huge plus because they truly assist with everything!
One point to consider: the restaurant by the pool is open-air, and many animals such as birds and coatis enter it. This is somewhat unsanitary since they climb onto tables to eat leftover food, and the staff has limited ability to keep them away. There are also placemats placed on the tables that are never changed and are rarely, if ever, cleaned — which, combined with the presence of those animals, could pose a health risk.

If you’re traveling with children, I think this is one of the best options you can find in the area, as the hotel is not only designed but also operated to ensure kids have a great time. It offers excellent facilities for them, such as a swimming pool, a water park, and a lovely kids’ club, as well as multiple well-organized activities.

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Stephanie Lynn

This resort was very clean, the staff was friendly and always available. The only negative was all of the mosquitos

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Jeffrey

We just returned from 6 days at the Grand Palladium Kantenah Family selection and we have been sad all day, we miss it. This is a fantastic resort only outshined by the people that work there. They are the real reason to visit. Emmanuel, Luis and Rogelio are the best butlers, taking care of restaurant reservations (if you want, The NEST was the BEST with Keniya, Jorge, Antonio, Gustavo, Xcehl, Carla, Faranda to make sure you feel special!)The family selection option is totally worth it, with a private beach and bar (with Joel and Danny to take care of everything) pool with restaurant and bar, and the dining room (NEST) for breakfast and dinner with buffet and menu options. We were lucky enough to get a beach side room with a private rooftop pool in Villa 40, the best building by far. Sitting in the pool, listening to waves and looking out to the ocean over palm tree tops is serious rock star living. Highly recommended. The beach is wide with plenty of chairs with umbrella huts, never an issue finding shade. Main pool shade was more difficult at times, but not impossible. And that pool is great, huge with a water park feature my kids loved! The family selection pool is nice as well, smaller for little kids, but still big enough for some space. Food is good and plentiful, even little buffets pop up at the main pool. Nice boardwalk through eco zones with trees and animals in nature between buildings that's fun. My family really felt special here, thank you Grand Palladium!

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

KAKHA

Family-friendly

Leisure Family_with_children

10/10

Exceptional

04 Sep 2025

A

Great hotel

Amazing stay
Stayed in Villa 40 swim up suit
Brilliant room lots of space
Food was great
Service was also great
Cant wait.to go back
Special shout to iur 3 concierge in Villa 40 for looking after us and making our stay so special

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Theodore

The staff at this property is warm, inviting and very helpful. They will go out of their way to make sure your every need is met as best as possible. The rooms and facilities are very clean and well kept. The property itself has many beautiful buildings, landscaping and Koi ponds. We really enjoyed our stay and will miss the awesome hospitality!

Leisure Family

10/10

Exceptional

19 Aug 2025

Joshua

Loved everything about our trip.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2025

Zohair

Had an amazing time with our family. The only feedback - we booked a family selection room with a swimup pool. It would be nice if there was some privacy separation between the pool of our neighbors. We had instances where our neighbors were in front of our pool area, basically viewing inside of our room.

Other than that, everything was perfect.

Leisure Family_with_children

4/10

Poor

06 Aug 2025

Jason

Trip dates: Aug 1–6, 2025. Family of 4, teens 15 & 17. Resort looks great but lacks follow-through. We were assigned the wrong bed type (one king) and had to push for a room change. Food quality is a major issue—cold, bland, and very small portions. I got food poisoning from the Sports Bar and was sick for 24 hours. Family Selection restaurant (The Nest) was slow and inedible. Pools are mixed—Colonial is too deep, Family Selection overcrowded, but White Sands pool was the best part of the resort. Drink quality poor at most bars except Churchill’s in Kantenah lobby. Also got stuck in a 2-hour Travel Club sales pitch just for massage vouchers—not worth it. Overall, disappointing stay. Won’t return.

Leisure Family

10/10

Exceptional

04 Aug 2025

Daniel

Butler service was amazing. Hotel grounds are amazing. Restaurants were great. Staff are awesome

Leisure Family

8/10

Excellent

28 Jul 2025

Yenly

Los tragos no les estan echando alcohol. Son agua . El steak que ellos llaman ribeye es como una chuleta de puerco y el buffet toda la comida es fria.

Leisure Family_with_children

4/10

Poor

26 Jul 2025

Yana

We were a party of 16 and it was very hard to make dinner reservations to eat all together, even at the buffet. The rooms are on the smaller side. The bathrooms have very little counter space. The staff doesnt try to accomedate with any request. Beach is not swimeable, too much sea weed.

Leisure Family

4/10

Poor

26 Jul 2025

Shane

It was huge and well kept around the grounds. We went when the seaweed was extreme however they did their best to keep it clean. The pools were nice and enjoyable and the food was… okay.

The biggest issue was we had family selection VIP and yet felt like we had no benefits except a butler (who just was a concierge for the most part) the “vip” pool had rough edges and my kids and I all got extremely sick from it. I presume diapers full of poop from irresponsible parents swimming in there. It was gross. Another big issue was the pressure to upgrade our VIP with a better VIP. I mean why did we pay for it if it’s useless? Absolutely ridiculous waste of money. Learned my lesson to never pay for VIP at these resorts.

Our main bar in the vip section was closed. The hammocks in our vip section empty and barren. The beach area abandoned.

Overall I had a bad experience and will never invest in their resort again.

Leisure Family

10/10

Exceptional

16 Jul 2025

Regina

This place is for all families very clean and safe- the staff excellent and exceptional- my seven year old daughter had the best time at this resort!! We will definitely be back to visit!

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Omar

Family friendly great staff

10/10

Exceptional

03 Jul 2025

Angel

We stayed at the family selection Kantenah. Upon arrival everyone was amazing. We were a large group of 14. Our butlers were great and helped us make reservations at most restaurants to accommodate our entire party when possible. At check in Lenny was amazing and helped us every time we needed something. We had a few issues with our room but they were always understandable and got it resolved. Jonathan at the pool was amazing at getting us drinks everyday! The food was amazing at most restaurants. We had the most excellent service at the Nest restaurant night service from Daniel and Juan Poot. Our experience was great and service top tier. Thank you for our stay.

Leisure Family

8/10

Excellent

30 Jun 2025

Lizeth

We absolutely loved our 10 day stay at Grand Palladium. The upgrade to Family Selection was absolutely worth it due to the extra amenities and having a butler, but not necessary to have a great vacation. The food was great everywhere we went, but the Dalia was our favorite buffet. The staff was always amazing. The only reason I did not give it a 5 star is because I wanted more from the beach, there was a small area where we could swim, but other than than this place was amazing. Also, if you stay here, take advantage of the professional photographers there, you won't regret it!

Leisure Family_with_children

10/10

Exceptional

25 Jun 2025

Jennifer

Beautiful jungle setting on the beach. Outstanding service.

Leisure Family

8/10

Excellent

22 Jun 2025

Eduardo Miguel

.

10/10

Exceptional

19 Jun 2025

Christopher

We stayed with a party of 8, 4 adults and 4 children ranging in ages from 5-11. We really enjoyed the butler service as it made dinner reservations very easy compared to other resorts we have stayed at. The resort is big and has a lot to offer, service was great except at the beach buffett/restaurant. Overall great stay and would definitely come back again!

Leisure Family_with_children

8/10

Excellent

19 Jun 2025

Sandra

Property was beautiful, from the lobby, grounds, the rooms, and the pool, everything was very well taken care of. My only suggestion is to keep an eye out for food and service in a la carte restaurants. Food quality is inconsistent across buffets and the a la carte restaurants can use more staff. Drinks were great , bartenders in lobby of FS were awesome! Thanks to Betty and Fernanda for taking care of my family and me!

Leisure Family

8/10

Excellent

15 Jun 2025

Heather

We stayed 6 nights and had a great time. The property grounds are gorgeous- that was my favorite part. And seeing all of the local wildlife. There are iguanas and lizards everywhere and other small
Mammals and birds. As advertised the property is very large and we didn’t even see all of it. They have transportation available whenever needed to get from point A to B. We used that regularly. Our kids preferred the main pool and the white sands pool over the smaller family selection pool so unfortunately we didn’t take advantage of the family selection bars or pool. The sargassum was horrible and we didn’t get to enjoy the beach at all. We did attend a UV party on the beach which was fun at night. The entertainment could use a little upgrade but we did enjoy the Latin Dancers and went to the tequila and taco party on the first night we arrived. I wish we would have not been so tired- that would
Have been fun to dance and try some of the food and treats. The rooms were adequate and comfortable. We really only used our butler for making dinner reservations and setting up rides a few times. I didn’t have the what’s app and had to relay on others in our party to contact them. I tried to download it but had no cell coverage and I couldn’t get the app to work. The WiFi was decent throughout most of the resort. We food was average buffet fare and the Al A Carte restaurants we went to were very good. Overall we throughly enjoyed our stay and would definitely return!

Leisure Family_with_children

10/10

Exceptional

12 Jun 2025

KAMIL

Great place.

Leisure Family_with_children

8/10

Excellent

07 Jun 2025

Ismael Saldana

The room and facilities are new and great near Tulum. The pools and teens clud are also great. The butler service is not the best. I figured out that if I messaged him in Spanish, he could take up to two hours to respond but if I messaged him in English, he would respond much faster. The food variety was good but lacked flavor

Leisure Family

8/10

Excellent

06 Jun 2025

Carey

The property was beautiful, 10 out of 10! You can spend all day exploring. It's huge! The beach has a lot of seaweed and smells like dead fish. The property was very clean. However, I had two cockroaches in my room and one on my table at dinner. The service was mostly wonderful, except when the bartenders were busy, which was understandable but sometimes they were even rude.

Leisure Family

10/10

Exceptional

31 May 2025

Angel Alfredo

Rooms size are great. building on great condition, pools are clean. Close to the bars, restaurant, and other options of food,. Grat room services, the beach is close to the room. Transportation is always on time to arrive to the others hotels. I would like to back and paid for VIP area. All the areas are clean, room services for clean and assitant are the best. All in the room is include, beers, waters, candies, water, etc. Restaurant like Bahia & Brasa, EL Dorado are the best and for show and restaurant Bravo is the best.

Leisure Family

10/10

Exceptional

27 May 2025

shannon

Wonderful time here! We loved our family butler Abraham, he was awesome!!

Leisure Family

10/10

Exceptional

13 May 2025

Megan

This is the best all inclusive resort we have been to. The Family Selection is the best family centric high end experience at this price point. They made us feel welcome, special, and at home every day. It was amazing.

Leisure Family

10/10

Exceptional

07 May 2025

Amul

Great proprty, especially the Family Selection.. Lots of entertainment and varity of things to do for adults and kids.

Leisure Family_with_children

10/10

Exceptional

29 Apr 2025

Rachel

This was our first trip to a Grand Palladium resort. Family Selection was perfect for our family vacation & I cannot say enough good things about the service provided. Having the pool for family selection only was wonderful as it was much quieter than the big pools at the resort. The Nest restaurant was lovely for an a la carte option for breakfast. Our butler Abraham went above & beyond to make our trip unforgettable & help with my husbands birthday celebrations. The small details like the nightly delivery of sweet treats to the room was nice. The food at Bahia & El Dorado was too notch. Although the combined resort is quite large, shuttles are readily available to get you where you want to go. Drinks in the Kantenah lobby bar were great. We will be returning in October.

Leisure Family

10/10

Exceptional

28 Apr 2025

Ana

Great resort!

Leisure Family_with_children

8/10

Excellent

27 Apr 2025

Rick Edward

Our room was nice, except that the swim out deck was in direct sun from early afternoon until sundown, so was virtually unusable for anything except drying clothes.

If you are going with young kids, the Family Selection is a good area. They start you off with beach toys and candies in the room; candy depots everywhere are cool if you keep track of how much your kids eat. Excellent activities are available and the staff are really kind to children. We chose the Family Selection so our granddaughter could come to our room and swim. Might not choose it again.

The staff were mostly excellent. Our butler, Erick, handled all our reservations and additional requests.

We came back to our room one morning while housekeeping was there. I witnessed my coffee cup being cleaned in the bathroom with a facecloth … presumably rinsed with sink water, rather than a replacement. We also spent two days with no hand towels … a minor inconvenience, but pretty basic stuff.

Pools were good. The White sands pool is walkable for most people, the Colonial is about 5’ deep in most areas, so a little harder for shorter people (like me).

Restaurants were hit and miss … although mostly hits. Italian, Helio, Sushi show, were all amazing. El Dorado steak was a little disappointing, but my wife said her salmon was amazing. The beach sandwich bar is pretty gross. I chose a hot dog as my best option. However, all of our other dining experiences were somewhere between good and fabulous.

Leisure Family_with_children

10/10

Exceptional

26 Apr 2025

Mladen

We just got back from a week stay at FS kantenah beachside Villa 4018. I have nothing but positive feedback to give to this resort. We have been to many other properties over the years and this will now be the one we recommend to family and friends. Claudia at the FS check-in was amazing at facilitating rooms that worked for our multiple families and was able to upgrade us due to our Expedia VIP membership. We had two butlers Emmanuel and Luis who answered any questions we had immediately via the what’s Up app and were able to book activities for our children as well as book all our a la carte restaurants for our two families. We will definitely be back!!! Our expectations were definitely exceeded!!!

10/10

Exceptional

26 Apr 2025

Deanna

This was our best vacation, the resort, the staff, the food, the pools, the room, butler service was all five star.

Leisure Family

8/10

Excellent

23 Apr 2025

Tara

Overall we really enjoyed everything about the Family selection as well all other areas at the Grand Palladium

Leisure Family

8/10

Excellent

23 Apr 2025

Eddie

Family section was great. Overall the entertainment was not there for me and my family.

Leisure Family_with_children

10/10

Exceptional

22 Apr 2025

Michael

Amazing vacation with our kids. Great clean rooms, tons of baked in amenities including free room service. Great dining options. Loved out butlers Maximiliano and Abraham.

Leisure Family_with_children

10/10

Exceptional

20 Apr 2025

Olivia

Had a great stay. The butler services made everything seamless and easy.

Leisure Family

10/10

Exceptional

19 Apr 2025

Jason

This place was so amazing! Very clean, amazing and friendly staff. Food was hit and miss but overall really good. Bar drinks seem to be watered down a bit but really tasty. Our butler Daniela was over the top amazing and she is the main reason we will be returning. It’s a very large resort and the frequent carts going around make it very easy to get around. Nightly entertainment is great. Daily entertainment could use some work, especially for the teens 13-17. If the resort can keep the costs down, I can see this resort being fully booked year round. I highly recommend this resort to all my friends and family and anyone looking for a great time.

Leisure Family

10/10

Exceptional

18 Apr 2025

Dustin

They truly make it a point to make YOUR vacation a memorable one. You’re not just a number or just another guest. You are THEIR guest. And they are absolutely amazing

Leisure Family_with_children

10/10

Exceptional

15 Apr 2025

Joelle

Vacation April 2025
We’ve been to a few resorts in Mexico, The Grand Palladium Family Selection is the best so far!!
The service with our Butlers was astounding. They were kind and very friendly and always at your service if you needed anything. The resort itself was very clean and welcoming, it was beautiful with so many amenities available. The buffets and a la carte restaurants were also very clean and the food always fresh with so many options available.
The nighttime entertainment was so much fun for the whole family. There is always activities happening during the day with the junior club to keep the kids entertained.
Already looking forward to return for our next vacation.

Family

10/10

Exceptional

14 Apr 2025

Amelia

Stayed for 10 days and were blown away by this resort. Our kids (4 and 7) had a blast with the pools and activities. Our butler made the stay so enjoyable with a couple surprises for my birthday and our honeymoon. The service was top notch everywhere we went. The AC worked great in the room. First time at an all inclusive where things smelled nice and clothes weren’t damp! We were also very impressed by the food at the buffets and a la cartes. If you have kids, I highly recommend booking the family selection part of the resort. It’s the first all inclusive where I came back actually feeling rested and not overstimulated from the vacation with our boys!

Leisure Family_with_children

10/10

Exceptional

13 Apr 2025

Kelly Leanne

Our family stayed at Grand Palladium Family Selection this April. The properties, rooms and amenities were absolutely beautiful. The concierge was very friendly and ensured we had dinner reservations and any room requirements (towels, soap, water, etc) The beach was beautiful (even though it was sargassum season) and the pools were lovely. The resort staff were very accommodating and a pleasure to interact with daily. We loved that it was built around the jungle and all the animals were comfortable with human presence. Entertainment was great for families and we liked that there was something for adults here and there. If you are looking to unwind, relax and have some fun - this is the resort for you!

Leisure Family

8/10

Excellent

12 Apr 2025

Sara

Property is huge! There are transportation drivers everywhere who will take you wherever you want to go.

8/10

Excellent

10 Apr 2025

Arnoldo

Family Selection provided top bar drinks. Access to a couple of additional restaurants.

Leisure Family

10/10

Exceptional

07 Apr 2025

JOHN

Evething was more than excellent! Travel with Expedia as our travel agency is the best of the best. We got VIP treatment everywhere we go

Leisure Family

10/10

Exceptional

06 Apr 2025

Ksenia

The resort is beautiful. The Nest restaurant has great food and service and kids club right inside of it which is a great idea. The family selection pool always has loungers available and has a great entertainment for kids and service. The rooms are modern and clean and butlers are super helpful. The beach is not great because of sargassum but it's a problem for this whole area

Leisure Family

8/10

Excellent

05 Apr 2025

Teighlor J

We have visited several all inclusive resorts in Cancun and Riviera Maya. This resort is huge! Lots of walking to get to different places but a very well landscaped property. Perfect for families with small to teenage kiddos. Butlers were helpful with scheduling dinner reservations, but preferred to use whatsapp. Never really saw the Butlers during our stay. Food at the buffet was excellent. The Sushi and Brazilian restaurants were the best! The others were mediocre. Evening activities were a little cheesy. Awesome pools but very deep. Saving chairs at the pool became its own sport! Have to get up early to get a spot and be sure to leave some personal items as people had their spots taken multiple times. Beaches were full of seaweed but apparently this is seasonal from March-July which was a bummer. Overall wonderful stay.

Leisure Family

10/10

Exceptional

05 Apr 2025

Stephen

Fantastic resort. Had an amazing time. The resort was super clean. The staff were friendly and helpful. Few too many people leaving towels on the loungers at the Colonial pool. Very hard to get a spot unless you were there super early. The staff should be removing them. Other than that it was amazing. Can’t wait to come back!!

Leisure Family

10/10

Exceptional

04 Apr 2025

Maria

Nice resort, good food and nice pleasant butlers Emmanuel and Loius. It was nice vacation if you get family selection. Don't go to the membership sale travel club. They try to sell useless membership. Just a waste of time.

Leisure Family

2/10

Poor

03 Apr 2025

Rojin

First of all, when we registered, they charged us ten dollars as tax, which we paid, but the employees couldn't do it properly. We tried to use our bank card several times and the transaction was canceled, and we tried to use our card again. Two days after our stay, they called our room and said that the money had not been withdrawn from our account and that we had to come to the hotel again to pay. We went to pay again, but they said that we would come in the afternoon to pay. Our minds were all occupied with this issue and I didn't feel good. As for the restaurant, first of all, the food plates were clearly not washed properly, and in the chicken and meat section, I asked for a second serving of chicken, and the server served me the chicken with such dissatisfaction and reluctance that I never went there again, even though the amount was very small. At first, I suggested that I could serve the chicken myself, but the server didn't allow it.

10/10

Exceptional

02 Apr 2025

Jongwoo

Best place in the world.

Family_with_children

10/10

Exceptional

31 Mar 2025

Avery Wayane

Amazing staff!!

Leisure Family

10/10

Exceptional

30 Mar 2025

JoLynn

My family of four has been traveling to the Riviera Maya for the past 13 years. We always spend spring break at different resorts. This was our second time (first trip was on 2020 post Covid) to the Grand Palladium. We loved our first stay, but our recent visit was absolutely wonderful!!! The new Family Selection program is great! The resort is beautiful and well maintained, but the employees make the difference. I cannot say enough good things about them all. Everyone smiles and says hello! They are incredibly friendly and helpful. Humberto was taking care of us prior to our arrival and treated us as royalty during our entire stay!!! Can't thank him enough for our best stay on the Riviera Maya!!! Butlers Paris, Emmanuel and Luis were incredible as well! The maid service provided was impeccable which was greatly appreciated!!! I cannot recommend this property and the Family Selection highly enough! So grateful and blessed to have had this experience!

Leisure Family

10/10

Exceptional

29 Mar 2025

Jennifer Lynn

We just returned from a stay at the Family Selection at Grand Palladium. We had two adults as well as 14 and 16yo girls. I think it's fair to say that all of our expectations were exceeded. The property itself is huge- I would venture to guess we saw less than half. If (hopefully when) we go again, I would do Family Selection again as it gives you the most access across all the areas. Our butler was incredibly helpful; particularly with making our dinner reservations at the a la carte restaurants. We ate at the Hibachi restaurant (Sumptuori), the Italian restaurant (Portofino), the steak house (El Dorado), and the Brazilian Steakhouse (Bahia and Brasa.) Again, if (hopefully when) we return, I would revisit all except the Brazilian steakhouse. They seemed to be short staffed and you only get one shot at each meat.

We ate breakfast at the Nest each day. They had a buffet and also the ability to order from the menu. Most days for lunch we ate at Es Niu which had a great selection and amazing service from Maria, Leo and Lizbeth.

Overall this was an amazing trip. We didn't leave feeling as though we needed a vacation following our vacation. We were able to relax and enjoy the various things offered. Highly recommend.

Leisure Family

10/10

Exceptional

29 Mar 2025

Kyle

We stayed for a week in the Family Selection in a swim up suite. We have a 9 and 12 year old. It was nice having the pool area outside the suite for them to hang out in. The food at the buffets are decent. A good amount of fresh grilled items. Book the restaurants in advance. IMO El Dorado (get Filet Mignon), Japanese Restaurant, and Italian Restaurant are worth booking. The Thai and Brazilian places were not great. Staff are awesome. We had a Butler and it was so handy, they are so responsive. The only warning I would say is it is a great place to go as a family or someone looking for a relaxing vacation. If you are looking to party hard the night time entertainment is OK and the adults only TRS pool seemed to be filled with 60 who were not exactly in the partying mood. It was a great place for what we wanted.

Leisure Family