Name: Renaissance Santiago Hotel
Address: Avenida Presidente Kennedy 4700, Santiago, 7630454, CL

10/10

Exceptional

18 Jun 2026

Kevin

We had a great time and relaxing stay here. Santiago and Chile are amazing!

Partner

10/10

Exceptional

20 May 2026

Gonzalo Esteban

.

10/10

Exceptional

09 Feb 2026

Findlay

Excellent hotel, Junior Suite was spacious, clean and comfortable. Great location in Vitacura- very safe neighbourhood. A really really good breakfast (better than good - excellent), attentive staff and extensive selection of breakfast foods. The public spaces and bars are quirky (in a nice way) and they mix abosolutely awesome cocktails! The only downside is the Club Lounge - a little lacking in both amenities and service - if you're staying in a room with access to the club lounge do not have breakfast there, go to the restaurant on -1.

Leisure Family

10/10

Exceptional

16 Jan 2026

Dawn

The property was great, staff was friendly, and the location was close to everything (shopping, food, sight seeing).

Leisure Partner

10/10

Exceptional

22 Dec 2025

mark

Everything great ! Thank you

Partner

6/10

Pleasant

01 Oct 2025

amanda

They charge for everything

Unlike other hotels in the city they do not provide complimentary water or coffee pods. Rather they will charge you an excessive amount for these items. Not a 5 star experience.

Business Self

10/10

Exceptional

14 Jul 2025

Jason

Great. Nightclub Wednesday’s also

10/10

Exceptional

24 Jun 2025

Eduardo

Peoplenof breakfast very professional and gentle, mainly a young guy a black guy from Colombia that deserves to be promoted.

Self

10/10

Exceptional

09 Jun 2025

Hilda Eneida

Location is prime, clean and comfort.

Business_and_leisure Partner

10/10

Exceptional

01 Jun 2025

lou

Quality starting with the front desk throughout my stay. Well done.

Business Self

10/10

Exceptional

26 Jan 2025

ariel

Well located near, a shopping area is easily accessible walking 10 minutes… the staff is very attentive and always focus on getting things done to the guest satisfaction

Business Self

10/10

Exceptional

19 Jan 2025

Karen

First class hotel with very kind and helpful staff.

Leisure Partner

10/10

Exceptional

19 Jan 2025

Robert

The hotel was fine. The front desk dealt well with English speaking visitors, not as true in the restaurant.

Leisure Family

10/10

Exceptional

12 Jan 2025

Bill

Great employees.

Leisure Self

10/10

Exceptional

04 Jan 2025

KEDARNATH

Great location / good restaurants

Leisure Family

10/10

Exceptional

24 Dec 2024

Zhongning George

Nice and clean hotel. Staffs are friendly. Some of them may be new to the job and need to improvement on knowledge of the city and tourists’ frequently requested destinations

Leisure Friends

10/10

Exceptional

23 Dec 2024

Javier

nice

10/10

Exceptional

31 Oct 2024

Henoc

The experience was exceptional. The decor and amenities were far beyond my expectations. This hotel is highly recommended. It is an excellent choice for a stay in Chile.

Leisure Friends

8/10

Excellent

06 Oct 2024

Victoria Gamboa

Front desk staff not helpful and with an attitude

Leisure Partner

6/10

Pleasant

12 Jun 2024

Chio

Well located! Near a shopping mall! Lor’s of restaurants around the corner!
Some employees go far the exta mile to make sure you feel welcome and comfortable!

Business

10/10

Exceptional

19 Apr 2024

Julia

Amazing staff!

10/10

Exceptional

06 Feb 2024

Lynne

Great place to stay in Santiago

The hotel staff were very friendly, polite and accommodating. We enjoyed the breakfast and the rooms were very clean and modern. It was located within walking distance to a huge shopping complex with many stores and places to eat.

Partner

10/10

Exceptional

29 Jan 2024

Verified traveler

El servicio fue muy bueno tanto en recepción como en el restaurante incluido en la tarifa. Muy limpias las facilidades así como la habitación. Su ubicación permite acceso a corta distancia de excelentes restaurantes.

Partner

10/10

Exceptional

02 Dec 2023

Luis

great amenities in common areas and in the rooms; easy parking; excellent location; well-maintained property. highly recommended;

Business_and_leisure Partner

10/10

Exceptional

06 Nov 2023

Linda

Nice clean updated rooms, friendly staff, convenient, good wifi, walkable to shopping

Business_and_leisure Self

10/10

Exceptional

30 Sep 2023

Mark

Ok

2/10

Poor

09 May 2023

Jorge

Terrible service

Business Self

6/10

Pleasant

27 Feb 2023

Ashley

The Guest Lounge was understaffed outside the happy hour and basics like coffee milk and water unavailable. It is offensive to expect guest to pay for a coffee in their room. The room service was average. Breakfast was really good and all the staff were friendly.

10/10

Exceptional

26 Feb 2023

Suzanne

The bell hop Claudius and the van driver were amazingly friendly and couldn’t do enough for us.
There was cucumber and melon water was very refreshing but the glasses were slow to be replenished

Leisure Friends

6/10

Pleasant

20 Feb 2023

Sherry

We found the hotel was lovely and comfortable, but lacking with the level of service that we expected. We were on the 12th floor and had access to the executive lounge. The evening cocktails and snacks were quite nice but in the morning it was absolutely impossible to get a cup of coffee. Either the access was not open at 6:30 AM when it was supposed to be, or when it was, I found the coffee maker to be inoperable and sometimes not even plugged in and ready to dispense coffee.. I called the front desk to ask that additional coffee be brought up to our room so I could use our own coffee maker, but was told That we were only entitled to one complementary serving per stay. I really did not think this was good customer service at this level of hotel.
I found the staff to be pleasant, but at no time did I feel they went out of their way to make our stay comfortable. Everything was quite slow, and our housekeeping service was very inconsistent. One day we would have excellent cleanup, only to find the next day a very different story. I would like to give a better rating to this hotel, but I cannot at this time.
The surrounding area is excellent with a Shopping Mall, a couple of blocks away and access to many restaurants and shops. The restaurant in the hotel was also quite good, and I would highly recommend that they obtain English menus for the American customers.

Leisure Family

10/10

Exceptional

14 Jan 2023

Margaret

Trip with friends

Excellent hotel , efficient friendly professional staff. Considering it was a public holiday (New Year) . Lots to do in Santiago , could have spent another few days.

Friends_and_family Friends

10/10

Exceptional

04 Dec 2022

ELIZABETH

Super cool

Leisure Family

8/10

Excellent

04 Dec 2022

David

Restaurant service was uneven

Leisure Partner

2/10

Poor

24 Nov 2022

Verified traveler

Horrible hotel/ untrained staff

Had a very nasty experience in this so called \"luxury\" hotel. The front desk staff on duty at 2345 local time on 21 November, 2022 deliberately allocated me the worst possible room in the hotel without a working air conditioner. he punished me, because he said, I had not booked directly via \"Marriott bonvoy\" but via 3rd party side - Hotels.com. Despite my repeated requests, he did not change my room and I could not get absolutely any sleep though I had paid 200 usd for the room. Furthermore, I offered to pay another 200 usd, (over and above the 200 usd I had already paid for the room), as there were many empty rooms the hotel but he still refused to change my room.
I request senior management to change this person from duty immediately as he is very toxic and not helping the reputation of your property. he need to be put for housekeeping or cleaning dishes.
If you are a business traveler, I do not recommend this hotel as there was too much noise from street and the AC did not work the whole night.

Business

10/10

Exceptional

22 Oct 2022

Patricia

Great location and wonderful staff service

Leisure Family

10/10

Exceptional

05 May 2022

elmer

The location was great and it has all amenities you need, the staff was super friendly, Pablo Fabian, Anna, Ruly at the bar were awesome!!

Leisure Partner

10/10

Exceptional

14 Dec 2021

Lisanna

it's a beautiful hotel and the staff is outstanding!

Leisure Self

8/10

Excellent

02 Dec 2021

Rodrigo

Piso de la ducha resbaladizo

Muy buen hotel. Solo una cosa a mejorar. El piso de la ducha es muy resbaladizo que lo hace peligroso sobre todo para niños y adultos mayores

Friends_and_family Family

10/10

Exceptional

14 Mar 2020

Tracie

Overall happy

Only issue we had was when we landed we did not find the driver that we had organized to pick us up and got scamed from fake taxi drivers. We dont have scamers at airports in Australia so was not aware of issue untill it was to late, other than that we were well looked after and enjoyed the rest of our stay

Self

10/10

Exceptional

17 Feb 2020

ANDREW

Nice place to stay; good gym

Great, safe place to stay with good restaurants in walking distance. The gym was also better than most hotel gyms.

Partner

10/10

Exceptional

07 Jan 2020

Pia

Fantastic 2 week stay at Renaissance Hotel!

My 10 nights spent at the Renaissance Santiago Hotel was absolutely fantastic! The staff were so helpful in giving us idea's of places to go see, they were extremely attentive to our needs, the food was amazing - overall I could not have asked for a better stay! I will absolutely return, if only to visit the wonderful staff who really made our trip to Chile as special as it was!

Partner

10/10

Exceptional

02 Jan 2020

Tina

Good safe convenient location

My husband and I have booked 3 rooms for our family X’mas trip before flying to Easter Island, checked in Dec 20. Hotel reception was very polite and managed to give us 3 rooms in a roll, my daughter room is connected to us feel good and comfort for the arrangement. Across the street is a good mall you won’t want to miss. Enjoy ours stay and Thanks to the hotel!

Friends_and_family Family

10/10

Exceptional

24 Dec 2019

Verified traveler

We liked everything at this program
Highly recommended

Leisure Family

8/10

Excellent

23 Dec 2019

Verified traveler

Convenient for two day stopover on return home to Aust.

Business_and_leisure Partner

6/10

Pleasant

18 Nov 2019

Verified traveler

Hotels official website showed swimming pool is open from 1 Oct onwards but was closed until december for maintenance.

Friends_and_family Family

4/10

Poor

23 Oct 2019

David

Most disappointing Executive level ever

Very disappointing club room, do not.pay extra for it, it’s not worth it. They promote happy hour / cocktail every evening for two hours and it includes one drink (beer or wine). A total joke

Partner

10/10

Exceptional

10 Oct 2019

Bonita

Menu not that great for children, pool to cold for kids.

Leisure Family_with_children

10/10

Exceptional

25 Sep 2019

Verified traveler

The best hotel in Santiago, the staff is very friendly always call you by you name and help with everything you need, the price are very reasonable and the location is perfect. is my second time staying in the hotel and definably I will came back.

Friends_and_family Family

10/10

Exceptional

24 Sep 2019

Verified traveler

Superb location and hotel with wonderfull personel

Great locatoon, superb design and wonderful people. Stayed for a short business trip and was pleasantly surprise by the hotel itself and the great staff. I will come for sure one again.

10/10

Exceptional

09 May 2019

Verified traveler

very good ,central, safe and friendly staff rooms very spacish

Leisure Family

6/10

Pleasant

15 Mar 2019

Francieli

Apesar de novo e muito limpo, achei o banheiro muito ruim devido à pouquíssima privacidade. Tb achei a cama muito pequena.
O estacionamento é bem sem praticidade, toda vez vc tem que ir na recepção trocar o cartão pra conseguir sair.
Tb achei desagradável o restaurante em que o café da manhã é servido ficar pedindo pra vc pagar pelo serviço, mesmo este estando incluso na diária.

Leisure Partner

10/10

Exceptional

22 Aug 2018

Michael

Great Hotel Great Location

Hotel is in a great location and perfect for a business or vacation trip. Staff is super friendly and was very patient with a non-Spanish speaking guest. Great food options in the the hotel. Hotel was very clean. Would highly recommend.

8/10

Excellent

14 Jun 2018

Verified traveler

Best Place in Santiago to stay

The Hotel is not far from the Shopping mall which has food court and restaurants near by also there restaurants near by which cater for Vegans.The hotel is modern clean friendly front desk staff and very helpful. The buffet breakfast is good but not much for vegans...

Family

10/10

Exceptional

21 Mar 2018

Verified traveler

Nice Hotel

Nice Hotel, good facilities, nice staff. Nice Hotel, good facilities, nice staffNice Hotel, good facilities, nice staff.

10/10

Exceptional

26 Feb 2018

Joanne

Lovely hotel with great service.

10/10

Exceptional

08 Feb 2018

june

All employees in the hotel are Very helpful and very considerate

4/10

Poor

15 Jan 2018

BIBIANA

Good location but might not stay again

The first night the breakfast room service door hanger was not collected, so breakfast was not delivered. Has to go on my city tour empty stomached. Second day, toilette paper was not refiled. Bed was relatively small. Towels were not all replaced (we were left without one hand towel and face towel). However, location is great, and lobby personnel was very nice. Laundry was delivered in two days, rather than next day. Bathroom layout was personally not ideal.

Partner

10/10

Exceptional

12 Sep 2017

Beth

Very nice, quiet, amazing staff

Visited on my birthday, staff went above and beyond to make it special. Very helpful arranging tourist activities, took care of me, I was able to see exactly what I'd hoped to.

Short walk to wonderful mall with lots of restaurants. Close to wonderful large park behind mall. Located in nice neighborhood. Not touristy, but safe and close to public transportation.

Breakfast buffet good, spa very nice. highly recommend for business.

6/10

Pleasant

01 Aug 2017

Ingrid

Give extra money to attendants

The level of service was falling for the reason that I did not give more money to the waiters. The maid in the room threw my water twice, knowing that the bottle was still in the middle and cost $ 4,000 pesos (hotel water). From the second day of stay the service was terrible! My family and me received the cold food in the room, and to order it over the phone, it took about 5 minutes to answer my call. The hotel is very comfortable, but you only get served if you give extra money to the attendants.

6/10

Pleasant

19 Jul 2017

Verified traveler

Average chain hotel with sub-par room service.

I wanted to stay in a particular area because of work commitments and there were limited options because of the late date of my booking. I mention this because my review is partly tainted by the high season price I was paying this was well over $300 a night. For that price you expect certain things like bathrobes, comfortable beds, good room service or a free bottle of water in the room none of which I had.
The hotel restaurants are quite good as is the buffet breakfast but for whatever reason this does not extend to the room service food which is terrible. Literally the worst potato wedges, continental breakfast (additionally my coffee came stone cold), and pizza I have ever had.

The room was typical of a US mid tier chain like holiday inn or best western although a little larger. There were some amenities like irons, hair driers, coffee machine which is great but it lacks any little extras. There was no robe or free water provided and some of the mini bar items were past their expiry. The bed was admittedly typical of the region but horrendously hard. The sheets and pillows were fine if I had been paying 150 a night but at 300+ they were lackluster.

All and all for a couple of night it was ok but if you tend to work in your room at night during business trips and so make use of room service I would stay away from this hotel.

10/10

Exceptional

01 Apr 2017

randybrands

Convenient to shopping, restaurants and Chic

Great place to stay in Santiago. Comfortable beds, quality staff and great food. Rooftop bar rocks. Better than W Santiago which is rundown

10/10

Exceptional

07 Mar 2017

Randy

comfortable, convenient and clean

I normally stay at the W Santiago, but found this property to be cleaner, newer, better maintained and a better value.

10/10

Exceptional

27 Feb 2017

Verified traveler

Convenient location and friendly staff

excellent service!

8/10

Excellent

21 Feb 2017

Verified traveler

Modern Hotel in an Upscale Location

The hotel is located in an upscale residential neighborhood directly across the street from a large modern indoor/outdoor shopping mall with numerous restaurants / movies and bowling ! This was extremely convenient -
The area is safe and quiet - HOWEVER - please note that the road directly in front of the hotel is a very busy 4 lane freeway - you get to the mall on an overpass which is easy but the rooms that face that road are noisy - we had to switch from the 9th floor facing the road to a room that faced the back of the hotel which was still spectacular as it looked into the Andes - always request a room that faces the back side off the main road

The buffet is excellent and the beds comfortable - the hotel staff was extremely attentive - the outdoor pool is very quiet and serene -

Good value - amazing views of the Andes and only 15 minutes from downtown Santiago

8/10

Excellent

19 Feb 2017

Verified traveler

Good hotel, excellent service

Contemporary, clean, American type hotel, rooms good size compared to European sizes. Service is over the top, nice breakfast buffet. My only note to prospective travelers is it's close to everything by Uber, or the tube which I didn't try, and it's in a nice neighborhood but it's not in walking distance to anything but a shopping mall. I'm not sure after touring that's a bad thing but I would've liked to know that.

10/10

Exceptional

10 Feb 2017

Lois

Beautiful facilities \nStaff anxiously available

Relaxing surroundings with tons of staff to help you navigate the hotel and the area. Everyone pampers you!!! The neighbor is safe with some restaurants nearby. The Metro is a bit of a walk but easy to find. Uber is simple, quick and not expensive so the location worked well for us. Also, if you choose, the hotel has cars and drivers to take you anyplace and pick you up whenever you call. The breakfast is excellent. They offer a large variety of fresh fruit, pastry, etc. and custom eggs, omelettes and crepes. They even have eggs Benedict!!!!!!

10/10

Exceptional

11 Jan 2017

Antonio

Its all about you--the guest!

All staff are polite and create an atmosphere that unplugs you from the surrounding world. The hotel is beautiful, the food and beverage options are top notch and the staff that welcome you, in particular the bell boys, go above and beyond to address every need.

Family

10/10

Exceptional

10 Jan 2017

Felipe

Excellent Hotel

Very good staying

Family

10/10

Exceptional

30 Dec 2016

Lester

Great property

Great property with gray friendly service

Family

8/10

Excellent

12 Dec 2016

Mohamed

The hotel was very nice. All good except when I asked for a shaving kit. They wanted to charge me 10$ for it and it was aweful. I have returned it without paying and they politely accepted.
Other wise Hotel is very modern and close to a shopping mall 5 min walk.
Staff is very friendly

8/10

Excellent

30 Nov 2016

Asif

Good

It was a good last minute hotel. Its in a quite posh area.

Partner

10/10

Exceptional

23 Nov 2016

Verified traveler

Very nice hotel

Lovely rooms, excellent views and facilities. Sometimes the internet left a bit to be desired but otherwise it was great.

10/10

Exceptional

13 Nov 2016

Verified traveler

Excellent hotel, great location.

This hotel is in a great location. Las Condes is a beautiful area and quite secure. The hotel was beautiful, understated elegance. The hotel employees provided exceptional, perfect service. They went over and above to help us with any request, including keeping the bar open for a late night cocktail just for us. While the hotel is outside the city centre, it is in a secure location and is quite close to the Santiago Metro which is cheap and extremely efficient. I couldn't fault the hotel or the service we received (and I'm pretty picky). I will definitely book this hotel on our next trip back to Chile.

8/10

Excellent

31 Oct 2016

francisco

great hotel & location

modern, clean, nice neighbourhood. good brunch, staff is friendly but confused.could improve their training. the rooms are modern and clean and wifi worked well.
across the street from parque arauco mall and walking distance from
alonso de córdova street, full of boutiques & high-end shops

10/10

Exceptional

22 Jan 2016

Nicolas

Great hotel for a reasonable price

Great hotel, very new and updated rooms, excellent bar and restaurant on site

10/10

Exceptional

27 Dec 2015

Shannon

Lovely modern hotel.

We had an enjoyable one day stay. We forgot one of our bags when we left and they were very helpful in retrieving it and making sure we got it and got to the airport. The only thing that was a problem: of the hundreds of channels they had on the TV, only one or two were in English.

8/10

Excellent

26 Dec 2015

Ted

Hotel is almost new and is in excellent condition, but the room design is a bit too funky. It looks great when you first walk in, but the open plan bathroom lacks enough shelf space and the bathroom also lacks enough privacy when there are friends visiting.

10/10

Exceptional

16 Oct 2015

Elise

Beautiful new hotel

Great new hotel - couldn't be nicer facilities and staff.

8/10

Excellent

09 May 2015

Ralph

Nice brand new hotel in the heart of Santiago

Room cleaning service failed to clean up my room for two days in a row!! Probably was a new crew lacking training....

10/10

Exceptional

08 May 2015

Michael

Excellent

Outstanding , professional service, good food and accommodation .

Family

10/10

Exceptional

29 Jan 2015

semi retired

New Hotel

Some hiccups at the restaurant
They are trying to improve
The future is good
Sebastian, the Bellboy is excellent

8/10

Excellent

05 Jan 2015

Verified traveler

Good customer service - but hotel needs renovation

Hotel is within walking distance of the mall in Santiago. There is a hop on / hop off tourist service that is available at the mall as are restaurants, shops and a currency exchange. The exterior of the hotel is dated and needs to be updated. The rooms are small but comfortable. There are a couple of apple computers that are provided - no windows, which makes their use difficult for business users - one wonders why.

10/10

Exceptional

25 Dec 2014

John

Top notch hotel

Best hotel bed ever. Beautiful breakfast. Very attentive staff.

Partner

8/10

Excellent

23 Dec 2014

Cheryl

No hot water.

They were extremely nice but the hotel did not have any hot water. Had to stay at another hotel. Witch was at a Marriott. It was great there.

Family

10/10

Exceptional

16 Dec 2014

Verified traveler

Expensive, but worth it

Hotel exceeded my expectations. Room, views, spa, restaurants, and service were great! Hotel is located just outside the center of the city, and airport is about 30 minutes (may be 2 hours if traffic is bad) from the airport. Subway stop is not very close (20 minute walk), but mall with lots of restaurants is across the street, and both hotel taxis and regular taxis are always available. Also, tour busses leave within walking distance. Overall, I was very satisfied with my stay.

6/10

Pleasant

13 Dec 2014

Philip

Glitches in service let down a lovely hotel

This should be a great hotel, but I can't in all conscience give it more than three out of five because of a string of hic-ups in the service; a couple of which could have caused serious problems.

The building generally is top-notch. The bedroom is stylish, well equipped and the bed was very comfortable. The only downside was the wet room rather than the full bathroom. The public areas are equally attractive, with an array of different bars (inside and outside) and a restaurant. The bar staff were extremely friendly and helpful, the only downside is that the different bars each have different food options which means in practice you have less choice than you might if you want to eat as well as drink. The lengthy breakfast hours (6.30am until 11.00am I think) are also a big plus.

Unfortunately I suffered a string of gremlins in the service which I'd find problematic in a Marriott Courtyard, never mind what’s supposed to be an upscale establishment. During the course of a four night stay I counted two occasions where room service were not answering the phone, one evening where a corporate function with a very noisy PA system made being in either of bar areas serving food unpleasant and most seriously on the final morning when I had to be at the airport for 6.20am both my booked alarm call and my taxi were missed.

8/10

Excellent

25 Nov 2014

Shai

Nice Hotel

Stayed here for business. The hotel was very clean, comfortable,and the hotel staff was helpful. Highly recommended!

10/10

Exceptional

22 Nov 2014

velvet

Impeccable Service

The hotel is well located in a desirable area. The staff is very attentive and helpful. The amenities are comparable to a 5 star hotel. The spa area is Inviting and relaxing after a nice work out? The bar area is an enjoyable place to greet and meet other hotel guess and compare the day trip experiences.

8/10

Excellent

20 Nov 2014

Joseph

Very nice hotel

Went here for business and seemed to be one of the nicer hotels in Santiago. Clean room, nice service, comfortable stay.

10/10

Exceptional

19 Nov 2014

Ashley

Awesome Hotel

The staff at Renaissance Santiago was awesome. Every aspect of my stay was Excellent.

Family

10/10

Exceptional

05 Nov 2014

Verified traveler

a gem

Excellent staff, clean, stylish, easy walk to food and shopping. Most staff spoke very good english.

Family

10/10

Exceptional

18 Sep 2014

Andrew

Outstanding Hotel

Fantastic hotel and amenities. Staff was VERY attentive to our needs!

10/10

Exceptional

17 Sep 2014

RHINO

Fantastic Hotel, great service and lovely food

All round a fantastic stay here, would definitely recommend to colleagues and friends. Thanks to all the staff!

10/10

Exceptional

20 Jul 2014

Verified traveler

Excellent hotel and facilities at a very good location.

4/10

Poor

15 Jul 2014

traveler from l

Nice hotel but inefficient staff

We had problems with getting our room cleaned- they forgot to clean the bathroom and also we called the front desk for late checkout twice they never called us back with answers. They also lure you with cheap room rate than all the amenities are really expensive. The hotel driver charges twice the price of holiday inn express driver.

8/10

Excellent

12 Jul 2014

resting

Staff excellent

Staff are really dedicated people genuinely trying their best the make your stay pleasant. Surpassed my expectations.

8/10

Excellent

12 Jun 2026

Gizele

Hotel voltado para viagens executivas. Café da manhã poderia ser melhor.

Self