Best Western Premier Marina Las Condes

Chile , Santiago de Chile
Santiago, Av. Alonso de Cordova 5727 Las Condes
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Gisela Maria

Excellent location. Good breakfast and service.

Self

10/10

Exceptional

19 Feb 2026

Juan

Great place

6/10

Pleasant

11 Jan 2026

Marcelo

Hotel Simple nada extraordinario, la piscina estaba sin poder utilizar y no avisaron que no estaría disponible, las televisiones no tienen APP de streaming solo cablevision algo antiguo. Creo que no vale lo pagado

Leisure Partner

10/10

Exceptional

03 Jan 2026

Felipe

We had a great stay. Hotel was clean, offered good breakfast and is located very close to metro station.
A special thanks for the late evening manager, who arranged for us breakfast to take away as we left very early for a day tour.

Partner

8/10

Excellent

26 Nov 2025

Johanny

Beautiful hotel and comfortable room and bed. Decent breakfast and surrounded by a lot of food places. 10/10.

10/10

Exceptional

20 Nov 2025

anne

we went veey well received and were given a room to rest right away even though it was a few hours before official check in time. the agent escorted us to the elevator and explained the location for breakfast. highly recommend.

Leisure Family

10/10

Exceptional

16 Nov 2025

Gertjan

Partner

10/10

Exceptional

13 Oct 2025

Ramon

Im a handicapped person using a wheelchair The hotel staff helped me in every aspect and need during.my stay. Excellent. People abd staff

Leisure Self

10/10

Exceptional

15 Sep 2025

Robert

Modern, clean and well located. Can't grtcmuch better than this.

Business Self

8/10

Excellent

05 Jul 2025

Amy

Overall I would recommend however I knocked a star off as although the reception areas/restaurants are 4*, the rooms are a bit basic and feel like they need some TLC compared to other 4* I have stayed in. Special thanks go to the especially friendly and helpful concierge/doormen! If I were to stay in Santiago again I’d likely consider Bellavista/downtown as I personally found Las Condes a bit quiet and further out than ideal. Also ate at the restaurant several times and the food is amazing.

Leisure Self

8/10

Excellent

20 May 2025

ursula

Diseño y decoración del hotel en general muy lindo , desayuno bueno , jacuzzi excelente , gym normal, podría estar mejor , lo que podría. Mejorar son los cuartos , el baño impecable y moderno
Pero como que el clóset podría mejorar

Friends_and_family Friends

10/10

Exceptional

13 May 2025

Silvia

Awesome stay

Great location, excellent breakfast and frindly staff. I would.stay there again!

Self

10/10

Exceptional

01 May 2025

Edmundo Jordão da Silva Vargas

Excellent Hotel in Santiago. Good location, good room and bed, atentive staff, excellent restaurant and breakfast.

Business Self

10/10

Exceptional

18 Apr 2025

Mary

Wonderful property, great staff, convenient and safe area

8/10

Excellent

01 Apr 2025

Erika

great location. clean facilities and staff always helpful

Leisure Self

10/10

Exceptional

28 Feb 2025

Jim

Excellent

Nice area, close to subway. Breakfast buffet is excellent. Clean room and bathroom. Recommended

Partner

4/10

Poor

26 Feb 2025

MONICA

Crap

It was awful never answered phone to order food prices way to high pool sucked

Friends_and_family Family

8/10

Excellent

23 Feb 2025

Mitchell

A Good Stay

Excellent Breakfast. Friendly and helpful Staff. Loved the pool. A/C could have been stronger. Location was a bit far from sights.

Partner

10/10

Exceptional

11 Feb 2025

CHRIS A

Terrific bedroom with an office area. Great views, all around windows.

Leisure Partner

10/10

Exceptional

30 Jan 2025

Ramon

Always a nice experience

Business Self

10/10

Exceptional

17 Nov 2024

Richard

Business stay in Santiago

Excellent hotel, staff were really helpful and arranged early check in as we arrived at 10am after a 14 hr flight. Breakfast is superb, gym is a little limited space wise but has everything needed for basic workouts.
Vitacura area is a 15minute walk away and has plenty of good restaurants, bars and a Duo supermarket for those all important Chilean wines to bring home

Business

10/10

Exceptional

06 Nov 2024

Edmundo

Excellent hotel in Santiago. Staff is very attentive with guests, good hotel restaurants, excellent breakfast, large and clean rooms and the bed is very good.

Business Self

10/10

Exceptional

09 Jul 2024

Ramon

Very helpful staff and quite good for the price!

Business Self

10/10

Exceptional

05 Jul 2024

Jorge

10/10

Exceptional

31 May 2024

Caroline

Great

10/10

Exceptional

29 May 2024

Sandra

Great choise for a business trip

Business

10/10

Exceptional

30 Apr 2024

Gina

Great place to stay in the city if you are there for a short period of time

Business Self

10/10

Exceptional

19 Feb 2024

Marisa

Good

10/10

Exceptional

19 Feb 2024

Olga

Nice hotel in a good neighborhood close to metro

Hotel is great, comfortable room and courteous staff. Nice bed, mini fridge and good linens and towels. All male staff was very nice. We are very thankful of having been allowed early check in free of charge, but none of the young ladies a the front desk greet us with a smile during our 4 days stay. We dined twice at the hotel and neither of the meals was above average, and the restaurant staff under performed both times. I barely touched my food and they didn’t bother to ask if something was wrong. We asked for an empty bowl to share something and it never came. Service was extremely slow. Hotel lobby is beautiful with nice art and lots of natural light. It is nice having a bar with good drinks and service. Breakfast was not to our taste, all 4 days we stayed scrambled eggs were undercooked, coffee was not great either. But in general it is a good deal for the price.

Partner

10/10

Exceptional

28 Jan 2024

Paula

Everything about the Best Western Premier Marina Los Condes is excellent.

Leisure Partner

6/10

Pleasant

01 Oct 2023

Julian

Pensamos que el hotel al anunciarse como 4 estrellas era un poco mejor.
Las habitaciones son buenas pero nada del otro mundo, el baño amplio pero falta actualizacion o remodelacion. En el desayuno pedi unos huevos fritos o en omelette y me contestaron que tenian cargo extra. Solicite un convertidor de energia para cargar mi computador y no tenian. Creo que de verdad es un hotel bueno, pero mas 3 estrellas que 4 estrellas.

Business Family

10/10

Exceptional

16 Sep 2023

Miguel Ángel

Un lugar excelente en Santiago de Chile

Excelente estancia en Santiago de Chile

Business

10/10

Exceptional

25 Jul 2023

marcelo

Every time in Santiago , that is the choice .

Leisure Self

10/10

Exceptional

29 Apr 2023

Edmundo

It is my first time staying at this hotel. It was a big surprise for me. The facilities are great, the location is very good. The hotel has an excellent structure, the rooms are spacious and clean and the bed is very good. The breakfast buffet is spectacular.

Business Family_with_children

10/10

Exceptional

27 Apr 2023

Mario

Excellent. Very satisfying stay. Uber was readily available.

Partner

6/10

Pleasant

27 Mar 2023

Grace

I stayed for about 15 days. The overall experience was good. Cons: tissue paper sucks, room a/c sucks, room service sometimes didn't drop off enough towels/soap that day, room service changed my room temperature hotter randomly. Pros: breakfast buffet was great, true soundproof rooms, nice front desk people. Overall an ok stay. I would grab this hotel when it's on discount though.

Leisure Self

8/10

Excellent

04 Mar 2023

Victor

El hotel me encanto pero quizas le falta un poco mas de atencion, sobre todo le falta botones para ayudar con las maletas, despues todo muy bien

Business_and_leisure Family

10/10

Exceptional

14 Feb 2023

Eric

Great staff.
Magnetic key system fails too often to be good.

Leisure Family

10/10

Exceptional

13 Feb 2023

Dale

Just like New, a Great Place to relax

It's like new there, with friendly staff.
Breakfast Buffet has plenty of things to choose from. Just wish they cooked the scrambled eggs more. They were always willing to cook them more for me.
When we go back to Santiago this is where we will stay.
Plenty of places to eat near by, short walk. Several malls and the main starting point for the Hop-on-Hop-off bus

Partner

10/10

Exceptional

09 Feb 2023

Dale

Will Stay here again

From what I can tell the Hotel was bought by Best Western and completely updated.
The rooms and facilities appear to be brand new.
The Airport taxi did not recognize the hotel name but the address worked great.
The staff have been great and many speak English.
Breakfast is always the same but has many things to eat at the buffet. Only thing negative there is the scrambled eggs should be cooked more.

Partner

10/10

Exceptional

02 Feb 2023

Walid

BWP is Impressive

I was hesitant to book BW since I do not regard them very highly during my corporate days. However, it seems that the brand had re-invented themselves and I was totally positively blown away by the quality of the product and service. We enjoyed our time, albeit it was one night, at the hotel. Used their facilities and do not miss out on the breakfast. Highly recommend this property.

Partner

10/10

Exceptional

09 Jan 2023

Virginia

they have an excelent service.

Leisure Partner

8/10

Excellent

05 Jan 2023

Felix

Nice hotel but far from tourist attractions.

Leisure Family

10/10

Exceptional

11 Sep 2022

Marcia

I loved - specially the pool and the staff - great people!

Business Self

10/10

Exceptional

25 Jun 2022

Joyce

Great location and felt safe walking around. Staff was wonderful and had a nice fresh breakfast.

Business_and_leisure Partner

2/10

Poor

17 Jan 2022

LORENA

Small rooms , no room service , nothing to buy there. Location great but not a great hotel

Leisure Partner

10/10

Exceptional

14 Dec 2021

Toni

Great stay

Stay was very good. Check in was easy and staff was very friendly. Really enjoyed the stay there and will stay there again on my next trip!

Business

8/10

Excellent

19 Dec 2020

Eduardo

Modern infrastructure in a good location. Staff is very friendly

Friends_and_family Partner

10/10

Exceptional

18 Mar 2020

Bruce

Property is quite large with excellent dining and beverage areas

Leisure

8/10

Excellent

20 Oct 2019

Samuel

Meh

My room's air conditioning was not working properly, so I called to reception and they changed me to another room, in front on the current one.
Outside the new room was the restaurant's ventilation, so my room was always smelling like steak.
The shower's water pressure was very poor, for a 4-star hotel.
It's not my first time at this hotel. The first time that I tried to go to the restaurant, they told me that it was closed for the weekend. This time, a friday night (almost midnight), they told me the same thing when I was just entering the restaurant door. There were customers sitting at the table. I'll try to not to think worse, but it's weird.
The pool was OK, and the jacuzzi was pleasant; but it's temperature was not appropiate for a hot-hub.
Room service is excellent. Always helpful and happy to attend.
The breakfast was nice, but this time it had less options in the buffet. I think the protests at the city affected the restaurant timeline, so I can understand that.

Overall, the stay was regular. I expected more than that.

Partner

10/10

Exceptional

19 Oct 2019

Verified traveler

Nice, new looking property with excellent reception staff and large room with comfortable bed.

Leisure Self

10/10

Exceptional

24 Sep 2019

Verified traveler

Great location, and great staff.

Leisure Family

10/10

Exceptional

09 Sep 2019

Verified traveler

I picked this property because of the pool, thinking it was a covered pool but, it wasn't. Specially in those cold days I was thinking to go to the pool at any time... I couldn't because cold air was getting in.

Leisure Partner

10/10

Exceptional

28 Aug 2019

Enrique

Friendly and helpful staff. Nice, modern building, lots of sunlight, good buffet breakfast. Excellent locación.

Friends_and_family Partner

8/10

Excellent

26 Aug 2019

Álvaro

good

Good

Partner

10/10

Exceptional

30 Jun 2019

Verified traveler

Amazing personal and cordial service. Restaurants, pool on the roof awesome with glass walls looking out. The staff always helping. Spend 19 nigths. Highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

22 Jun 2019

Verified traveler

good place and clean well ,excellent breakfast ,...........

Business Self

10/10

Exceptional

21 Jun 2019

Mafena

Great location and service. Roomservice and restaurant with great options.

Business Self

8/10

Excellent

20 Jun 2019

Nicolas

Habia una cañeria rota y generaba mal olor en la habitación. Al menos tuvieron buena disposicion para asignarnos una distinsta.

Leisure Friends

4/10

Poor

09 Jun 2019

Francis

Breakfast was great but I was surprised that why the restaurant not fully open for guest . Too crowded. First day I took the breakfast but how come the coffee cup was dirty! Terrible

Leisure Self

10/10

Exceptional

08 May 2019

Verified traveler

excellent location specially for those going for business

Business Self

10/10

Exceptional

23 Mar 2019

Alejandro

Very good service & location.

Very good service, clean and modern facilities. Excellent location for business and very attentive & helpful staff. Will stay again & recommend the hotel.

8/10

Excellent

23 Mar 2019

Verified traveler

Everything eas ok, good location snd eady access around

Business Self

4/10

Poor

11 Mar 2019

Verified traveler

Ok....

This was our third time staying here and unfortunately we won't be coming back. Party outside our window, our request for a taxi 3.30am was forgotten, booked disabled room didn't have an accessible bathroom. After 3 room changes, it was partially usable but perhaps review your adds regarding accessible rooms. The manager was helpful, but our taxi for the airport was never called and a party outside our room meant we couldn't sleep at all even though outside the hotels control. Not a bad place. But next time we will try somewhere else.

Partner

10/10

Exceptional

02 Feb 2019

David

Nice Hotel

Conveniently close to general shopping and grocery stores.

Partner

10/10

Exceptional

18 Jan 2019

Verified traveler

Perfect local in Santiago

Its a hotel in excelent local, near las condes and vitarura, many restaurants around the hotel
The breakfast is very nice
The restaurant of the hotel is Rosso, excelent restaurant for dinner too

Partner

10/10

Exceptional

06 Jan 2019

Verified traveler

We were very pleased with our room and the bed was very comfortable just what we needed after a long trip. A good value for the money. We also enjoyed a leisurely moment at the pool. One thing that could be improved on was the noisy AC. We would stay here again.

Leisure Partner

8/10

Excellent

19 Dec 2018

Verified traveler

Very comfortable stay, convenient location friendly staff,

10/10

Exceptional

17 Dec 2018

Ana

Nice and well located hotel

it's a very nice hotel in a great location, breakfast was a really good and assorted buffet.

8/10

Excellent

30 Nov 2018

Dave

Nice location in Las Condes, with great staff and good service.

10/10

Exceptional

11 Nov 2018

Karyn

Wonderful accommodation and location

Fabulous service, lovely room and great location. Walking distance to shopping malls, subway and supermarket. Starbucks just across the street. Would not hesitate to go back,

8/10

Excellent

26 Oct 2018

Sara

Excellence front desk service, face towels did not get change, did not refill face tisure, but not big deals, overall happy stay

6/10

Pleasant

24 Oct 2018

Alexandre

Good location but needs renovation

Hotel has seen better days - needs renovation. Standard room was small too. Subpar for a 4-star hotel and still rented at above average in the area.

6/10

Pleasant

22 Oct 2018

Stephdn

For a 4 star hotel, it lack few things, such as English speaking TV programs or stations. More English speaking guest services. We order ice but after 2 phone calls to front deck and room services, never came

8/10

Excellent

19 Oct 2018

Alejandro

Excellent location and service. I feel secure all time, good price.

10/10

Exceptional

24 Aug 2018

Osvaldo

Excellent location, shopping, metro, restaurants all very close by. Hotel has all necessary amenities. Great staff. Nicholas was great. Will be going back.

Friends

8/10

Excellent

19 Aug 2018

Verified traveler

Great value for the money

The hotel was nice. The price was great. There is a nice restaurant there that makes great food. The behind the counter people are stuck up a bit, but seemed cultural.

8/10

Excellent

04 Jul 2018

mark

Clean modern hotel, good transport links

Great location close to Manquehue metro and walking distance to Parque Araucano. Service was good and facilities were in a good condition. The only disappointing thing was the breakfast, service area just isn't big enough for a hotel this size and gets really busy.

10/10

Exceptional

26 Jun 2018

Patrick

Great hotel, better breakfast.

This was a fantastic experience. The hotel staff was very friendly. Hotel very clean. Las Condes is a very clean and safe neighborhood. The breakfast hotel breakfast I've ever seen. I would absolutely stay here again. The only improvement they could make would be to have a free airport shuttle as it is expensive to taxi from the airport. All around great experience.

Partner

4/10

Poor

22 Apr 2018

Harry

Terrible staff at the reception

The receptionist was charging me three times the value I reserved through expedia. I had to tell her several times that she was making a mistake, before she realized it.

10/10

Exceptional

19 Apr 2018

Marcos

Best hotel in Santiago

Amazing hotel.
Nice location with friendly staff.
Don't forget to visit the pool, there is an amazing view of the mountains!

10/10

Exceptional

17 Mar 2018

Andres

Very nice hotel, located in a great neighbourhood. The staff was very polite, and the view from the room was great. I loved the pool with a view too!

10/10

Exceptional

06 Mar 2018

Verified traveler

Great find!

Excellent small hotel with great service and lovely roooms.

Family

8/10

Excellent

05 Mar 2018

Verified traveler

Excellent location in Santiago

This hotel was exactly what I needed as far as location was concerned. One particular staff member felt it necessary to counsel me regarding my arrival time, and wanted to argue with me about what I had been told by another staff member, as to when I could actually get in to the room. After approximately 14 hours of travel time to get to Santiago, I was fairly tired and wanted to relax in my room. I had been assured that it was common, as most flights arrive internationally very early in the morning. She was not very accommodating, and asked me to wait in the restaurant for a couple of hours until they could find a room for me. She certainly could have been more compassionate and understanding of this particular situation, and try to find me the room that I was promised. Otherwise, great location, food was okay, although a bit pricey. It was literally across the street from my client's location, so that was a great plus.

8/10

Excellent

03 Feb 2018

Suzanne

Great Hotel in Good Part of Santiago

Very nice hotel in a clean, safe and quiet part of the city. It is close to the subway so convenient to all areas of the city. The room was clean, bed comfortable. Wifi was good. Breakfast was great with good choices of fruit, cereals/nuts, eggs and protein. Would stay there again.

Partner

10/10

Exceptional

24 Jan 2018

Inviting lobby, friendly staff, good amenities, clean room.

8/10

Excellent

12 Sep 2017

jairo

Nice hotel good breakfast

Good hotel close to the metro station and the parque Arauco and mall ;

4/10

Poor

26 Jun 2017

Verified traveler

Staff was generally helpful and friendly. However, WiFi ran at 0.2 Mbps. Shower water was tepid.

10/10

Exceptional

24 Apr 2017

Stephanie M.

Very nice hotel within walking distance to mall

I enjoyed my stay at Best Western. The front desk staff was kind and courteous. I would definitely stay here again if ever in Chile.

8/10

Excellent

19 Apr 2017

Paulina

Almost perfect

Very nice hotel, modern, good attitude, but not quite the 5 star conditions. The bar does need help, literally the bar tender has to deliver the drinks to the patio and clean tables! the lobby bathroom needed soap and the hands dryer did not work; I had to wipe them in my dress. The room comfortable but no dresser. Too small for my taste. the makeup mirror was attached at counter level, so sit in the toilet to apply your makeup, but then the lights are in the wrong place. It just doesn't work. Good breakfast and very nice help. Would not recommend for a long stay.

10/10

Exceptional

06 Feb 2017

Kevin

Comfortable and Accessible

I was pleasantly surprised by this property. The staff were courteous and efficient. The day manager, Eduardo, is a classic old-school hotelier. Extremely personal and approachable, he is everywhere greeting and assisting his guests as they transit the lobby. His attention and work ethic are directly responsible for the precision of his front desk staff.
The area is inner city residential mixed with small business buildings. There is a food store and metro station one block away, as well as small cafes. Several banks with ATMs are nearby (but they close between 2-3pm).
Uber works very well here if you don't want to use the Metro. The city centres are within 10 mins outside of peak times.
Muchas gracias, Eduardo and Best western!

6/10

Pleasant

14 Dec 2016

Verified traveler

In general, under expectations. There are better options for similar price.

6/10

Pleasant

14 Nov 2016

Verified traveler

good location. front desk staff should be kinder. great sourroundings

10/10

Exceptional

05 Oct 2016

Ian & Elizabeth

Just about the friendliest staff ever

The hotel itself, the room, the facilities, the included breakfast buffet were all good but what stood out to us was the genuine friendliness and courtesy of every staff member we encountered. Whether it was reception, the porter, the doorman or the restaurant staff, all went just that little bit further with a smile while remaining professional. We spent two nights in the hotel and were very happy with our choice.

6/10

Pleasant

25 Sep 2016

Daniel

Handicapped

We arrived late in the evening ( midnight) due to a late flight. We were given a room constructed for individuals needing a wheel chair. The bathroom had no counter to place toiletries, the shower had a chair and hand grasp bar. The sink was about knee high. The bed was adjusted to sit lower on the ground as well. It was clearly designed for non ambulatory individuals. I hope no one who needed these living adjustments required room that night.
I would think wheel chair restricted individuals would like a counter in bathroom to place toiletries?
We were tired and easily accommodated ourselves to the room, however...it would have been proper for them to notify us of the \" handicapped\" room upon our arrival. No mention or option for another room was given. Dissapointing!

10/10

Exceptional

12 Jun 2016

Giovanni

Very nice hotel. With some good views of the Andes located in a very nice neighborhood of Santiago.

8/10

Excellent

07 Apr 2016

Verified traveler

Nice hotel, very well located. Good breakfast.

Excellent service form staff. Always available and helpful.
great location. Pool is to windy when not sunny.
gym could be improved.

10/10

Exceptional

13 Mar 2016

Dona

Great neighborhood but not central to city.

The hotel was and the staff was very helpful. We had a ride to the airport booked with the desk but when it wasn't on time, the staff wanted to book us with their own costlier ride. They claimed not to know what the ride - Viptour- was. Glad the ride showed up 20 min late. and we didn't rebook with the hotel for twice+ the cost. Because the hotel was so far from city central we learned to take the Metro (easy) but we were always 1st loaded on to city tours with Touristour and had a long ride to the meeting point.

10/10

Exceptional

03 Mar 2016

Verified traveler

That's the way I like it

We checked in and were treated at the door to help unload bags. Rooms were nice pool great a good happy hour at the lounge and the staff was great dog location

10/10

Exceptional

24 Feb 2016

Allan

Wonderful hotel, great staff

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