Name: Icon Hotel
Address: Av. Alonso de Cordova 6050, Santiago, 7550000, CL

4/10

Poor

28 Jun 2026

Juan

My room was not done for 3 days even requesting it at the front desk personally.

They receive packages but didn’t call you or message to let you know that they arrived, I still have one missing.

Infrastructure is good but service is poor. Non functional for businesses purposes.

Self

6/10

Pleasant

28 Jun 2026

Juan

I had “don’t disturb” tag for 3 days but at Thursday I requested personally at the front desk to have my room cleaned up. Nobody comes for the next 3 days.

I requested packages delivered and no one let me know the arrived. I still have one package lost.

The service was better before but know it’s better to go to known hotel chains where the personnel is well prepared.

Self

10/10

Exceptional

20 Jun 2026

Richard

Great upscale hotel at an affordable price compare to the other American brand hotel.

Self

10/10

Exceptional

14 Jun 2026

Michael Eugene

Very nice. Close to shopping and places to eat. Loved the restaurant and bar on the top floor.

Partner

10/10

Exceptional

05 Jun 2026

Juan Cruz

Muy buena atención, ubicación y las instalaciones muy buenas

8/10

Excellent

30 Apr 2026

Fabienne

The hotel need new towels asap!

10/10

Exceptional

29 Apr 2026

Brandon A

Very beautiful decor and great view of the city.

Partner

10/10

Exceptional

21 Apr 2026

Randy

We enjoyed our stay at this hotel.

Partner

8/10

Excellent

21 Apr 2026

Gregory

Breakfast Menu was very good but lacked Daily Varietal Changes

Self

6/10

Pleasant

11 Apr 2026

NURY

Our stay was good, with quick check-in and check-out. The breakfast was very good, and the service was excellent. The only thing to improve is that the bathroom towels were very old and dark, some even had loose threads.

Family

10/10

Exceptional

04 Apr 2026

Danielle

We loved our stay at Icon Hotel! It’s a great location, right by a metro station, and the neighborhood is lively and safe. The rooftop bar has a beautiful hire, great drinks, and amazing service (especially Marcello!). The onsite restaurant is delicious. Rooms are spacious, have great views, and housekeeping is prompt and excellent (especially Jazmin).

Partner

10/10

Exceptional

22 Mar 2026

Melvin

Nice Location and nice hotel

Partner

10/10

Exceptional

21 Mar 2026

Victor

Excelent

10/10

Exceptional

20 Mar 2026

Freddy A

Modern and well located hotel across the street from a subway station.

Partner

8/10

Excellent

08 Mar 2026

KEITH

Modern property with good facilities. Friendly staff. Good breakfast and nice atmosphere at the rooftop bar and restaurant with music some evenings. A little out from the city centre but subway station very near to take you quickly into the centre. Only issue was the tiles in the bathroom appeared stained. It was probably just the type of tiles rather than being dirty, but it was a little disconcerting.

Self

10/10

Exceptional

05 Mar 2026

Arthur

The hotel is in a great location. Staff very friendly and helpful. Restaurant with excellent menu and food. Great breakfast buffet.

Partner

10/10

Exceptional

23 Feb 2026

David

Great room, nice staff, nice property, convenient parking, nice restaurant and breakfast

Partner

10/10

Exceptional

17 Feb 2026

Luis

Good location. Great service; except in the Roof Top Bar

Friends

4/10

Poor

10 Feb 2026

Siv

Check in was horrible. I wanted to pay for the stay with a debit card, and then they wanted to charge me 20% extra for the room!! Because we had several rooms and several nigths that was 500USD extra, something I did not want to pay. I offered to do a direct bank transfer, but they claimed a copy of the payment from my bank was not good enogh, they do only trusted a bank transfer when it was arrived in their account, as is anyone can stop a SWIFT transfer... In the end they sent me in a taxi to a bank that was closed for the day, I found a atm 300m from the hotel where I took out chilean pesos, then exhanged them to USD as they only accepted USD in Chile -their own currency was not accepted unless I wanted to pay 20% extra for the rooms. They tried to tell me that this is they way it works in Chile, but that is not the truth. I have paid with a debit card in several other hotels in Chile and with no problems and with no extra add on for it. This is only this specific hotel that is VERY difficult, another guest I met had 20% extra for the room charged to his card without him being informed about it on forehand. The check in seriously took away from the whole stay, and unfortunately the rest did not make up for the unpleasant start of they stay.

Friends_and_family Friends

6/10

Pleasant

06 Feb 2026

Camila

Front desk staff felt very robotic. The hotel could benefit from more hospitality training and flexibility so guests don’t feel like an inconvenience.

I had to book an extra night, and they couldn’t honor the rate I had on the app. Early check-in and late check-out were automatically charged with no attempt to find a middle-ground solution. The front desk was not very helpful overall.

The breakfast restaurant staff was excellent — very friendly, understanding, and genuinely service-oriented.

The room was okay, but the bathroom had visible dirt (soap dispenser was dirty, bottom of the door, walls, shower head had dirt also). Towels were very old, dull in color, and didn’t smell fresh.

2/10

Poor

01 Feb 2026

Niraj

Property was not reachable to accommodate my changed plan due to bad weather

10/10

Exceptional

27 Jan 2026

Nicki

Friendly staff that were all fluent in English. Comfortable bed with lots of fluffy pillows. The rooftop pool is a nice touch and I enjoyed the spa, which is included in your stay.

Leisure Self

10/10

Exceptional

25 Jan 2026

hongkwon

It was good!!

Business Self

10/10

Exceptional

15 Jan 2026

Ann

The room was very clean. The staff was very friendly and always ready to help. The Italian restaurant served delicious food. The menu had quite a variety of different foods. The terrace and pool area was also very pleasant with staff that was friendly. They went out of their way to make you feel at home.

Leisure Self

10/10

Exceptional

10 Jan 2026

nathalie

Everything was perfect!!

Partner

6/10

Pleasant

08 Jan 2026

Hana

Booked a room during a stopover from patagonia, on my way back home, specifically for the rooftop pool and bar, as I wanted to enjoy the sun before returning home. The rooftop was closed for a private event, so I couldn't use the pool or rooftop bar, which was very disappointing. Didn't actually sleep in the room so cant comment on how comfortable the room was.

10/10

Exceptional

05 Jan 2026

Natalia

Super luxe and great staff

8/10

Excellent

02 Jan 2026

Anthony Treon

At first the ac didn't work, but they promptly sent someone to fix it.
Their restaurant is not well known for lunch and evening but their italian food is excellent.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Claudia

Hotel is great! Excellent views from rooftop, access to Spa pool and sauna is a plus. Breakfast was delicious!

Leisure Family

10/10

Exceptional

23 Dec 2025

Hongmei

Werr

10/10

Exceptional

23 Dec 2025

hongmei

Good

Friends_and_family Friends

8/10

Excellent

22 Dec 2025

nicholas

All was good

10/10

Exceptional

20 Dec 2025

Simone Margareta

A great hotel in Santiago

8/10

Excellent

20 Dec 2025

Dimitri Bussola

Evertything perfect

10/10

Exceptional

09 Dec 2025

Gabriela

All good

2/10

Poor

07 Dec 2025

Rodrigo

Hotel lobby people very rude after we show up early and waiting at lobby they kick us out of there and than after we check in they don’t want to work with us for put my kids on same floor with closer rooms.
Beds are horrible, super uncomfortable and bathroom urgently need upgrades.
After feeling very unsafe and leaving hotel don’t refund are money and losing over $700
DONT STAY THERE !!

Business_and_leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Benjamin

Yes

Business

10/10

Exceptional

23 Nov 2025

Ricardo

amenities

Partner

4/10

Poor

22 Nov 2025

Seraj

Very average

10/10

Exceptional

18 Nov 2025

Nir

Everything was good. The breakfast was great.

2/10

Poor

16 Nov 2025

Sam

We spent about $2000 on our rooms we requested 1 hour of late checkout but we are asked to pay $15 . We have never seen hotel charging for 1 hour of late checkout .

Business

6/10

Pleasant

29 Oct 2025

Sabienne

Hotel was just ok. Unless Expedia is falsely advertising, this was not VIP status and I’ve stayed in plenty hotels with a variety of ranges (from renting hostels to renting villas).
Lighting in room was horrible (not enough to do a proper makeup)
Ventilation smelled of sewage at time
Bathroom was not super clean
However we appreciate the staff’s flexibility to accommodate early check-in and late check-in for a price.

Leisure Family

8/10

Excellent

14 Oct 2025

Maybis

Early check in fee is very elevated. Ac on my room was broken. Hotel has a beautiful set up and view

10/10

Exceptional

10 Oct 2025

Raul

Clean room

Leisure Family

10/10

Exceptional

27 Sep 2025

Daphney

Just need a little privacy stuff come through without permission

Leisure Family

10/10

Exceptional

24 Sep 2025

Miguel Antonio

It was nice to Stay in the city

Leisure Partner

10/10

Exceptional

23 Sep 2025

Felix Leonel

Breakfast buffet was very good, had what you need . Ill improve the coffe dispenser or coffe machine. and bread could be better ...knowing that Chile got a great bread culture.

10/10

Exceptional

14 Sep 2025

Randy Leon

Loved the staff

Leisure Partner

10/10

Exceptional

22 Aug 2025

Dino

Location and excellent costumer service.

10/10

Exceptional

13 Aug 2025

Lanece

It was very clean and modern

Leisure Friends

10/10

Exceptional

23 Jul 2025

Kenrich A.

Good ,Modern , bar resaurant and at the top of the building mind Blowing 🇦🇼😎

8/10

Excellent

28 May 2025

AYDEE

The staff was really friendly.

Leisure Family

10/10

Exceptional

25 May 2025

Carlos

Hotel was great the staff friendly all clean and location was good. I would stay again

Leisure

10/10

Exceptional

24 Apr 2025

Thariana

Primera vez que visito Chile, y agradezco al staff por habernos hecho sentir como en casa, muy cálidos, muy atentos, siempre con buena actitud y serviciales.
Muy agradecida de todos, en especial Javier, Javiera, 1 chico y 1 chica más (que recuerdo sus caras, pero no sus nombres. Qué memoria la mía :( disculpen).
Gracias por su calidez y excelente servicio ;)

8/10

Excellent

23 Apr 2025

AYDEE

Staff really friendly.

Leisure Family

4/10

Poor

11 Apr 2025

LEONARDO

General maintenance is very poor. Lot of things are defective

Business

10/10

Exceptional

06 Apr 2025

Gustavo

Good

Business Self

8/10

Excellent

06 Apr 2025

Giovanni

d

Leisure Partner

6/10

Pleasant

05 Apr 2025

Erik

0 flexibility from the hotel staff about quite a few things, for instance 140 usd penalty after checking out 40 minutes late after a 12 day stay at the hotel, which only after negotiating I could bring down to 60 usd.

Or not getting any lenience when I wanted to cancel 1 of the 12 nights booked (Expedia and the hotel simply blamed each other and said the other party would not allow it)

Small annoyances like having to leave an obligatory 450 usd depósit for extra charges which was not valid in any of the restaurants, or surcharges for things like a robe in the spa.

restaurant staff was very friendly

Business Partner

8/10

Excellent

25 Mar 2025

Ilhem

Overall, it was a good stay. The location is nice and safe; you can walk around easily. The hotel is nice and practical. The spa team is unfriendly and the spa service is average.

10/10

Exceptional

23 Mar 2025

Nury

The manager of the Sky restaurant provides excellent customer service. The waiters, Peter, Orlando, and the rest of the staff, do an exceptional job. The food is delicious, and the restaurant's location offers a privileged view of the Andes mountain range

Leisure Family

10/10

Exceptional

05 Mar 2025

Ward

The design of this property is quite unique and it works. They must have used a brilliant architect.

Leisure Partner

10/10

Exceptional

04 Mar 2025

Shona

Enjoyed the roof top bar and the Italian restaurant

Leisure Friends

10/10

Exceptional

02 Mar 2025

Verified traveler

Reliable hotel

I stayed for 2 nights.
It's a good hotel located in downtown santiago. Staff are friendly and the room was spacious and clean.

Self

6/10

Pleasant

01 Mar 2025

Elio

Is not 5 stars

Dice ser un hotel 5 estrellas pero le falta mucho para serlo. El ruido es espantoso, se escucha a las mucamas haciendo el aseo en las habitaciones de arriba y laterales, te cobran hasta el agua, no está señalizado dentro de las habitaciones como prender la luz o el aire, el lavamanos está fuera del baño y se empoza el agua, no hay enchufes cerca de la cama. A pesar de haber reservado por esta app, me cobraron impuesto. Lo único que me gustó fue el desayuno y la buena atención del personal.

Partner

10/10

Exceptional

27 Feb 2025

Kevin

Good

6/10

Pleasant

20 Feb 2025

Nigel

We stayed here 5 nights, in February
Firstly check in begins at 3 pm so everyone turns up to check in at 3pm except the staff so there’s a very long line. My advice is dump your bags and come back around 5 pm.
Rooms were noisy from a fan running even though we turned the AC off.
Our shower head was half functioning with the small shower head pointing towards the corner of the shower which leaked!
The breakfast and dining staff are just great and service was excellent, friendly and welcoming
The rooftop bar however was the complete opposite and it cannot possibly be run by the same company. The pool looks nice but small and there are far too few loungers for the number of guests.
I didn’t try the spa
It’s an ok location but probably wouldn’t stay there.

Partner

8/10

Excellent

07 Feb 2025

Nelson

CLEAN

Leisure Family

8/10

Excellent

06 Feb 2025

Marta

Great area, safe, quiet, near Parque Arauco with many dinning options, near metro and other shopping mall. Hotel is great, breakfast not included but not too expensive if you choose to eat. Great restaurant at rooftop and one indoor

Leisure

8/10

Excellent

05 Feb 2025

Rodrigo

Nice Hotel just wearing down the bathroom,flooring and dirty windows.
Beds need upgrades.
Good location,top roof pool and restaurant pretty nice

Business Family

10/10

Exceptional

04 Feb 2025

jorge

Very nice

8/10

Excellent

28 Jan 2025

Chrisantha

This is a great hotel with a fun rooftop bar and pool; a full wonderful spa (my favorite!) which has sauna, steam room, warm pool, and great treatments.
Location is also fantastic!
My review is a 4 because room service is restricted to same breakfast buffet option for like $20. No option for just buying a coffee and an egg for example. Rooftop area has constant beating music and it gets tiresome. And spa is restricted as one must have reservation and limited in time. I understand it’s a small space but hotel guests should get priority and greater flexibility.
Staff are great and rooms are super comfortable! Great option to stay at in Las Condes.

Leisure Partner

8/10

Excellent

28 Jan 2025

Heather

Hotel was very nice and clean! Roof top is very nice for food and pool but also small and expensive.

Leisure Partner

8/10

Excellent

28 Jan 2025

Natalie

Very comfortable and clean rooms. Staff are incredibly friendly, the rooms are spacious with plenty of storage, and the location is incredibly safe and clean. The view from the rooftop is incredible however the restaurant is really overpriced. The only reason I am rating this a 4 out of 5 star instead of the full 5 is for the amenities. The gym is really subpar and we couldn’t use the pool the entire time we were there because the water was incredibly murky/cloudy and the patio furniture was filthy. Unfortunately it doesn’t look like the staff know how to properly balance the pool chemicals and they just keep adding more instead of changing the water or troubleshooting their technique. The patio rooftop needs a deep clean badly and the rooftop restaurant/bar - which is open to the public - is glued to the hotel pool so there is zero privacy. It’s unfortunate since it’s one of the main reasons we booked this hotel was for the amenities.

Leisure Partner

10/10

Exceptional

23 Jan 2025

Eduardo

Clean with friendly staff

8/10

Excellent

22 Jan 2025

Samuel

Everything about the hotel was great, apart from the food at breakfast! The breakfast was disgusting - dry, inedible hash browns, salty bacon cooked for far too long, cheap (probably frozen) sausages and the coffee wasn't very good either. It's a shame because everything else about the hotel was perfect, but my stay was really let down by the quality of the breakfast.

I repeat - the Hash Browns were LITERALLY inedible. That's simply not acceptable at such a nice hotel. Also the pictures of goodfellas/de niro/joe pesci on the walls in the restaurant makes the place feel tacky and cheap. Get some proper art or just remove those altogether, you find those things in a teenage boys bedroom, not a fancy hotel.

Business Self

10/10

Exceptional

19 Jan 2025

Alberto

My favorite hotel when i travel

Business Self

8/10

Excellent

15 Jan 2025

Ryan

The hotel is well located with modern finishes but starting to see some wear in the rooms. Pool is nice but limited space to lounge as it is occupied primarily by bar/restaurant. Gym is poorly equipped. Staff were lovely.

Leisure Partner

10/10

Exceptional

06 Jan 2025

Paul

Great service, house cleaning must do a better job at cleaning the floors.

Leisure Partner

6/10

Pleasant

05 Jan 2025

Gustavo

Ok hotel, nothing really special

Leisure Partner

8/10

Excellent

02 Jan 2025

Mariano

Totally recommended. Amazing facilities, personnel were great and friendly. Breakfast was excellent.

Leisure Partner

10/10

Exceptional

24 Dec 2024

Chris

Pool and service

10/10

Exceptional

20 Dec 2024

Julia

Top tier hotel

Clean, friendly staff and great views on the roof top patio. The saunas are amazing. The hot tube is more of a lukewarm pool. The area where the hotel is, is safe and accessible to many restaurants.

Friends_and_family Friends

10/10

Exceptional

12 Dec 2024

Juan Miguel Guzman

Excelente hotel y lo recomiendo

Leisure Partner

6/10

Pleasant

07 Dec 2024

Mauro

Nice hotel, terrible Wi-Fi

The place was very nice and modern, but the Wi-Fi was terrible. It almost takes away everything else that is good (the views, the food, the attention)

Business

8/10

Excellent

04 Dec 2024

Richard

Nice hotel well located with great pool rooftop restaurant bar.

Business Self

2/10

Poor

04 Dec 2024

Kisberet

Bad service

Business

10/10

Exceptional

30 Nov 2024

John

There was no balcony but a wonderful picture wondow floor to ceiling. The roofbar/pool was excellent.

Partner

8/10

Excellent

26 Nov 2024

Nelson

The corner room blinds do not shut all the way and in the morning the light peeks and wakes you up.

Business_and_leisure Friends

10/10

Exceptional

26 Nov 2024

Vanina Leticia

Todo muy bien

Todo perfecto. Te hacen dejar un depósito de 300 dólares pero te lo devuelven en el check out sino consumiste ni rompiste nada. La pileta es un poco pequeña, pero es muy linda. Excelente el Restorant, comimos muy bien ahí. La ubicación a 20 min a pie del Shopping Arauco.

Partner

6/10

Pleasant

23 Nov 2024

ariel

Too expensive for what they offers.
Seems a nice hotel in theory but needs to improve a lot of things

Business_and_leisure Partner

10/10

Exceptional

20 Nov 2024

MIGUEL A

price and location

Leisure Friends

10/10

Exceptional

19 Nov 2024

Alejandro

It was amazing. From day one the welcoming, the view of our beautiful room. The rooftop pool and bar. Everyone was courteous. I will recommend it.

Partner

10/10

Exceptional

17 Nov 2024

Tran

The location of the hotel is in the business area, but it was great for us to be able to walk to malls and shopping areas near by as well as lots of dining options. The staff were incredible, especially the Manager, Nic. He was able to get us an early check-in and a bottle of wine as we were celebrating our honeymoon. The pool and sauna as part of the spa was very lovely. The service at the rooftop bar was a bit slow and it took a while to get someone's attention when we needed it, but it was a great vibe.

Leisure Partner

10/10

Exceptional

14 Nov 2024

Richard

Very helpful staff. Amazing views and amenities. Fantastic location.

Leisure Partner

10/10

Exceptional

05 Nov 2024

Helen

We stayed at the Icon for 3 nights when we arrived in Santiago. Was refreshing to stay in a modern hotel compared to others we had stayed at during our time in Peru and Chile. Nice to have pool area but it was very small. Breakfast was good.

Partner

10/10

Exceptional

01 Nov 2024

Avery

Very friendly staff. Extremely accomodating to me despite me not knowing the language. Great room, great view, excellent food. Would come again!

Business_and_leisure Self

8/10

Excellent

28 Oct 2024

PABLO

TODO MUY BIEN, PERO LOS CANALES DE LA TELEVISION SE CORTAN A CADA MOMENTO.

Partner

10/10

Exceptional

24 Oct 2024

Kim

Location, rooftop !!

Leisure Family

6/10

Pleasant

19 Oct 2024

JAVIER

Staff that received me was extremely rude when I asked why they charge for an OBLIGATORY deposit fee when I never had other hotels charging me for it unless o wanted them to have a registers card in card in case of additional services within the hotel. I said no, I wasn’t cool with it because they withhold $50 per each day I am on the hotel, that’s taking needed credit from my CC and I had already paid for the hotel reservation in advanced, they gave me no choice or solution. His reply was” it’s a hotel policy, we can’t do anything about, you can go on and telling me not to agree with the fee and nothing is going to change”

BEWARE HIDDEN FEES I had to do what they said - so beware that you will need to have enough money or credit to go to this place so they put a credit hold on your card $50 for each day you are staying there. Unfortunately I have an 8 reservation paid for so that $400 I had to set aside for their security deposit.

NICE ROOFTOP but very EXPENSIVE and again VERY BAD SERVICE

besides that the place is very nice and it has a very good top roof but is very expensive and the service is very bad. I sad in a table an waited for about 20 mins and nobody came to provide service so I left.

THE GOOD

Some people are actually nice and helpful not all own the staff is bad and they have nice areas to enjoy a drink. Very good for pictures and is situated in a very nice location in Santiago.

Business Self