Amit
We booked 4 rooms for 4 nights for two families, but our experience was extremely disappointing.The problems started at check-in. There was no front desk staff available, and any assistance required calling and waiting in a queue. We arrived late at night after a long journey, and the self-check-in process was confusing, leaving us stranded with no immediate help.Although we had booked four rooms together, they were allocated on the 3rd, 4th, and 5th floors. We requested rooms on the same floor since we were travelling as families, but our request was refused, even though vacant rooms appeared to be available.The rooms did not match the photos shown during booking. The advertised pictures were misleading and gave the impression of much larger, better rooms.There was no daily housekeeping, toilet cleaning, or towel replacement. If you wanted your room cleaned, you had to pay €30 per room per day, which was unacceptable.One room had a serious drainage issue, with water collecting inside. When we reported it, we were asked to wait until 11:00 a.m., despite our plans to leave early for sightseeing.The rooms also had no air conditioning. After repeated requests, we were only given a small table fan.After just two nights, we left the property without any refund and moved to a branded hotel because we could no longer tolerate the poor service. Unfortunately, Expedia was also unable to resolve the matter.
Overall, this was a very disappointing stay. Misleading room photos, a confusin
Overall, this was a very disappointing stay. Misleading room photos, a confusin
