Name: Arte Hotel Salzburg
Address: Rainerstr 28, Salzburg, 5020, AT

8/10

Excellent

30 Jul 2026

Alexis X

Wifi was quite bad.
Breakfast very expensive
No privacy at the room for a family with teenagers, no door for the shower, though room was big enough

10/10

Exceptional

29 Jul 2026

ignacio

very conveniently located near train station. 400mtrs from historic area. building impecable. great terrace views
Only odd thing was room telephone only capable of calling reception, not able to do even local calls (dont know if thw standard in Austria)

10/10

Exceptional

27 Jul 2026

william

Great location

10/10

Exceptional

23 Jul 2026

DeLynn

The location of this hotel is excellent. We found the main bed to be comfortable, but the pull out bed was not. The room was clean, but housekeeping could be better…they didn’t refill toilet paper, empty soap dispensers, or take away and replace dirty cups. The front desk attendants were friendly and helpful. Although the train station is right next door, we heard absolutely no noise whatsoever. We would definitely stay here again.

4/10

Poor

20 Jul 2026

David

Great reception team upon arrival, sky bar staff useless, manager no better, then CC charged extra 100 Euro’s after leaving.

Partner

8/10

Excellent

17 Jul 2026

Leslie

Rooms were great in the hotel was nice. Breakfast was good. Rooftop bar only took cash, which was a huge disappointment.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Corinna

The hotel had clean rooms everything was very good I will definitely come back and stay here.
Definitely recommended

Partner

10/10

Exceptional

07 Jul 2026

Genevieve

Very nice hotel. Would return.

Family

6/10

Pleasant

07 Jul 2026

Jiashu

Pros: has enough dedicated parking, convenient location, good panoramic view on higher floors, rooftop bar has good view of the city and mountains, front desk and bar staff are friendly and tried to be helpful
Cons: the room initially provided to us was not clean, the second room has door issue that makes it hard to lock, towel seems like they can use some updating.

6/10

Pleasant

06 Jul 2026

Mehran

The room was very quiet and fair size for 2. The bed was most comfortable. Sheets were clean and nicely done.
But is not good for 2. When 2 persons sleep in it the room the bathroom needs to have a door to close so that one can have a shower in the morning without waking up the other. I would not have booked the room had I known of the situation. And I will not recommend it for a couple.
Also the staff that was at the front desk for check-in was not very efficient and the check in took too long.

Partner

10/10

Exceptional

04 Jul 2026

Vishal

Great hotel and even a greater location. Staff was helpful in answering all our questions. We were given complementary city transportation pass during our stay and it made our experience in exploring the beautiful city even better. Only comment is for the limited privacy curtain for showers, which maybe bit inconvenient when staying with family. Overall, very happy with the stay and overall experience. Would definitely recommend.

Family_with_children

6/10

Pleasant

02 Jul 2026

Yanyang

Business style. Missing hospitality

Friends

6/10

Pleasant

01 Jul 2026

Fiona

The arte is a well located hotel, if you are coming into Munich on a train, good food options and car hire nearby, the hotel comfort level was OK the rooms are small open bathroom no door, there was a cleaning closet behind our bedhead, we had words with cleaning staff to stop slamming the door, there is a bed directly behind it , breakfast was good a lot to choose from ,the air-conditioning in the room was sub standard considering the rooms are one entire wall of windows, so if it is hot in Salzburg you need to keep the curtains closed, so no view, not ideal, it has a great roof top bar with lovely views, the staff were helpful.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Daryl

Very nice and clean hotel with updated rooms. The check-in process was ridiculous. Younger staff were poorly trained - example: even after checking-in with their QR coded process, when I went to get my key the young person at the desk said they had no record of my reservation. I showed them my Expedia confirmation and she still denied I had a reservation. It took another person to get it fixed. Important: their QR code check-in asked for date of birth and place of birth. These should never be requested or given out by travelers as they are security questions with many financial accounts. Expedia should be aware of this.

Family

10/10

Exceptional

25 Jun 2026

Kathleen

A very good hotel- well located for bus and train station. Good breakfast. Amazing views from breakfast level and bar. All staff really friendly and helpful. Good room- sound proof: no noise from trains etc

Partner

6/10

Pleasant

23 Jun 2026

Farida

The air conditioning did not work properly, making the room uncomfortable. The staff were also quite rude during our stay.

At check-in, we were told that breakfast was included with our room. I specifically asked the front desk to double-check, and the staff member confirmed that it was included. The next morning, we went for breakfast, which was already quite disappointing due to the limited selection and overall quality. The staff member at the breakfast entrance did not mention any issue, so we assumed everything was fine.

On the second morning, however, a different staff member informed us that breakfast was not included. We went down to reception to clarify the situation, and the staff there were extremely rude and unhelpful. It turned out that we were charged €50 for one day’s breakfast because of the misinformation provided at check-in.

Paying €50 for a breakfast with very limited choices was highly overpriced and frustrating, especially since the confusion was caused by the hotel’s own staff. Overall, the poor service, lack of communication, and uncomfortable room made for a disappointing experience.

Family_with_children

8/10

Excellent

22 Jun 2026

Jessica

Beautiful views from our 11th floor room. Fast elevators. Good location for walking. Only downside is the open glass shower. No privacy at all. Makes it hard traveling as a family

Family

10/10

Exceptional

19 Jun 2026

Ian

Quiet rooms, friendly staff, and a great location near the train station. Breakfasts were excellent.

Family

10/10

Exceptional

17 Jun 2026

Sarah

Steps from the train and great amenities. Would stay again!

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Armando

The staff is very nice and friendly. Clean room

Partner

8/10

Excellent

14 Jun 2026

Ricky

Overall good experience. Staff were really friendly and the location was perfect. The room could have been a little cleaner, however. Windows had marks on, especially lower down which could've been from a dog. Breakfast staff were also really friendly and accommodating, some food like bacon and egg had run out and not re-stocked when we visited. They kindly made us some more bacon just for us around closing time. View was lovely throughout the hotel.

Partner

6/10

Pleasant

10 Jun 2026

Alexander

It is OK for some level

Partner

8/10

Excellent

08 Jun 2026

Ed

A superb location and unbeatable breakfast are the top pros.

A compact room with very basic in-room amenities, with an overall short-stay ticking-the-box property

Partner

10/10

Exceptional

03 Jun 2026

Janet

Excellent hotel for price range. Staff at desk were helpful but not forthcoming with what you got with the room. Had to ask about the free drinks voucher and the travel cards. Apart from that for the price is was a great hotel. Bright,airy and clean. Good location to the train station and an easy walk to the old town.

Partner

10/10

Exceptional

31 May 2026

KRISTEN

Soo happy to stay here, awesome experience, highly recommend to everyone!

10/10

Exceptional

30 May 2026

Helen

Amazing hotel, views at breakfast were stunning!

Friends_and_family Family

8/10

Excellent

27 May 2026

Carlos

The hotel is in a perfect location. Just a short walk from the rail station. The town is beautiful. Reminds me of Florence. The views from the 12th floor were awesome. The clerk was great. She let us in to our room early because it was ready. We were very tired.

Only problem was that we opened the blinds and the day was very warm. The AC unit could not cool the room. Had a hard time going to sleep. Had I known the AC could not cool the room, I would have kept the blinds closed. Not sure if it would have made a difference.

6/10

Pleasant

27 May 2026

Sanket

Bathrooms don’t have a door. That leads me to believe this might be a adults only hotel, however we did see families with kids. Breakfast was good. Air conditioning was not great and the room was warm. The first day, the hotel was understaffed. The receptionist was friendly, the bartender was rude to patrons. The second say the room was cooler. The hotel had a nice lounge area where we hung out after check out.

Family_with_children

8/10

Excellent

25 May 2026

Paul

Rooms and breakfast were very good. The internet was patchy and very slow. I was worried about some of the negative reviews but it was clean, well serviced and staff were friendly and helpful. Amazing views too

Friends_and_family Family

8/10

Excellent

24 May 2026

Linda

The rooftop terrace had great views

Partner

10/10

Exceptional

23 May 2026

Matthew

Great rooftop bar. Not many people. Great view. Generally central and convenient. This

Friends

8/10

Excellent

19 May 2026

Marilyn

Very smart and modern but not very practical for older people, eg open plan shower, lack of drawers and hooks, also AC not very efficient
However wonderful views across to the Palace framed by mountains beyond and very well placed for train and bus stations to utilise tourist pass

Partner

10/10

Exceptional

17 May 2026

Mathieu

Amazing hotel, great staff at the reception, very friendly and efficient. Will definitely will go back and the view of the mountains is stunning.

Self

6/10

Pleasant

16 May 2026

SEYED-AMIR-HOSS

The customer service quality was not aligned with the hotel’s advertised rating and standards. Additionally, one of the two rooms we booked was provided with only one towel, while toiletries and room accessories were very limited.

Family_with_children

10/10

Exceptional

14 May 2026

Frederick

Very clean and spacious room. Very close to the train and shops. Very friendly staff. Would definitely stay again.

Partner

10/10

Exceptional

13 May 2026

Pedro

Excellent views of the old town, the castle, churches, forest, snow capped mountains, trains. Good location and near everything to see. Great room service. It has AC but a little cumbersome to operate the controls and never gets cold enough but ok. Great design, we got two free drinks and it comes with an unlimited wet bar in the mini fridge if you use the items they replace them for free.

Partner

10/10

Exceptional

11 May 2026

Kaitlin

Breakfast is amazing and rooftop view is outstanding. This was centrally located by train and bus lines. We lived everything except the shower. The shower is a glass box next to the bed . It only has a sheer curtain, so if you are staying here with someone where you’d like privacy when you shower, that’s an issue.

Family

8/10

Excellent

11 May 2026

Charline

Comfortable stay, no tea or coffee maker in the room. Convinient location.

Partner

10/10

Exceptional

10 May 2026

Christian

The hotel location next to the main station in Salzburg was outstanding. Everything in the vistor sections of Salzburg was walkable. The hotel restaurant on the 15th Floor offered a nice buffet. Hu:goes Bar on the 14th floor had an awesome view of the Alps in the city’s backdrop

Family

10/10

Exceptional

06 May 2026

Nhuan

Breakfast, room, and staff were excellent.

10/10

Exceptional

25 Apr 2026

Christine

Great location. Very close to transportation. Lovely breakfast. Amazing view from hotel 15th floor where breakfast buffet is served.

Family

10/10

Exceptional

25 Apr 2026

Meixu

Great view, nice location, very easy public transportation acesss, friendly staff. Overall enjoyable stay

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Marina

Tha view is amazing the place is beautiful and the cafe and the bar have the mountain and the castle views . 3 min from the train station and everting else . I would stay again

Friends

10/10

Exceptional

20 Apr 2026

Joel

Hungarian front desk was the best ive ever had

Self

10/10

Exceptional

15 Apr 2026

Neil

The rooms should come with either a coffee maker or kettle.

Partner

10/10

Exceptional

10 Apr 2026

Laura

The staff were excellent, beds very comfortable and the rooms spacious. They even did us a breakfast to take away as we were checking out so early. Will definitely return!

Family_with_children

6/10

Pleasant

10 Apr 2026

Gabriela

I paid for 4 to stay in the Mountain View room. When we arrived, we had bed for 3, one of them wasn’t done. We asked for someone in the reception to make the bed for us, but she told us she couldn’t, because she was in the reception and that there was nobody from housekeeper staff to help us. She left some bed sheets there and we had to make the couch bed, even a sorry we had. A nice place but a terrible staff. Even the towels enough we had in the room.

Family_with_children

8/10

Excellent

07 Apr 2026

Sushil

View from the higher floor was amazing. The rooms were tidy and has a complimentary minibar. We did not eat at the Hotel, so cannot comment. Closeto station and very easy to walk to usual touristy places.

Family_with_children

10/10

Exceptional

07 Apr 2026

Danica

The view from our 12th floor room was a breathtakingly beautiful panoramic view of Salzburg!

8/10

Excellent

01 Apr 2026

CYNTHIA

We had a nice stay here. The room was very clean with a beautiful view, though it felt a bit small for being labeled an “extended” room. The parking area was safe and well‑kept, but getting out of the garage was a little confusing.

Breakfast was offered for a fee. We tried it, and it was fine, but we didn’t really get the full value since we don’t eat much in the mornings. It also would’ve been helpful to have a proper restaurant for dinner. The bar menu was very limited — mostly sandwiches and pizza — so not ideal for a full meal.

We didn’t use the other amenities, but it was nice that they were available and explained to us.
Mario checked us in, and he was welcoming and cheerful, which made a great first impression.

8/10

Excellent

27 Mar 2026

Kiara

Lovely view from the 15th floor of the mountain range. Nice breakfast. Excellent location close to train and bus stations.

Family

10/10

Exceptional

19 Mar 2026

Rachel

Excellent

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Jennifer

Yes

10/10

Exceptional

23 Feb 2026

Chris

Great room great location. Salzburg such a nice place. Ask for high room and enjoy the view. Decent brekko too

Self

8/10

Excellent

23 Feb 2026

Victoria

Great room and view, the room had everything we needed. Breakfast was great with lots of options. The reception staff were not too helpful, we had to request the free drink voucher as we were not given it on arrival. This hotel is a good location, close to the train station and not too far from the town centre and attractions.

Partner

10/10

Exceptional

01 Feb 2026

Sergiy

A

6/10

Pleasant

24 Jan 2026

Faatemah

Just okay. Nothing spectacular about this place. Receptionist didn’t even ask how our stay was when we checked out.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Robert

Great location and great room

10/10

Exceptional

24 Jan 2026

Gary

Nice functional room, great value for money

10/10

Exceptional

19 Jan 2026

Angel

We booked the room for 4 and the view was beautiful. Staff was helpful and breakfast was really good. Proximity to the train station was a big bonus. Easy walk to the old town.

Leisure Family

2/10

Poor

14 Jan 2026

HP

Despite our confirmed booking months ago, we were turned away as the hotel was overbooked when we arrived on New Year’s Eve. Staff did not do anything to help find an alternative accommodation, except to expect us to contact Expedia (whose chat was unmanned and could not be contacted). Hotel is now late with the refund. Unacceptable.

Leisure

8/10

Excellent

09 Jan 2026

Rory

Aircon was very good

Partner

10/10

Exceptional

06 Jan 2026

Anita

Really good stay! The breakfast (especially with their cheese selection and soft boiled eggs) was a great addition to our stay at the hotel. The location is great for train travelling, as it’s a 10-ish minute walk away from Salzburg Hbf.

Leisure

10/10

Exceptional

31 Dec 2025

Nathan

Amazing windows/views, vending machine options, clean, cool and modern vibe

Leisure Partner

6/10

Pleasant

30 Dec 2025

Ron

When we arrived first room had not been cleaned. Receptionist very apologetic gave us a larger room plus free breakfast

Partner

10/10

Exceptional

25 Dec 2025

Leighton

Went for the Christmas Market and I was given a corner room facing the mountains and it was wonderful. It's not far from the train station and Starbucks and still walking distance from the shopping district. The bed was very comfortable as well

Leisure Partner

10/10

Exceptional

22 Dec 2025

Aaron

The hotel was easy to find, situation just down the road from the main train station, and thr proximity to public transport was fab.

The condition and cleaniness of the place was great, the rooms were comfortable and we enjoyed the Level 1 view over the train line. Interesting and different and a nice way to make it a theme.

Partner

6/10

Pleasant

22 Dec 2025

Bobby

Great location as its near Salzburg train station. Only concern is there is no door nor shower screen for bathroom which is weird design. Very cold to shower

Leisure Family_with_children

8/10

Excellent

15 Dec 2025

Rubyann

Amenities were great, room was clean, buffet for breakfast was very good.

10/10

Exceptional

15 Dec 2025

Siegfried Robert

Spacious room, great breakfast!

4/10

Poor

15 Dec 2025

Hoyan

Sofa bed was not made up even though we had sent a message beforehand. We were then give bedding only and had to make the bed ourselves. Not enough towels for 4 people. Check in was very unfriendly.

10/10

Exceptional

14 Dec 2025

Jason

.

Partner

2/10

Poor

09 Dec 2025

benjamin

Everything was good, except.... We had forgotten gloves in the check in area. The employee lied and said no one turned them in. If another guest hasnt have been there(he turned them in) we wouldn't have gotten them back. We all had to insist they were there, she then walked over and got them. So the emplyee KNEW they were there. After check out we forgot a charger and cable(yes losing things was our bad). But when we called, she said they hadn't found it. Which we would have believed has another guest said the cable was sitting on the desk. The cable is very distinct (color and size).

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Marlene

The hotel was in a great location, very clean and it had what we needed. What could definitely be improved is the front desk staff. During our stay, we dealt with three different people who seemed annoyed to have to deal with us during our stay. There was no warm welcome to the hotel which was unfortunate

8/10

Excellent

03 Nov 2025

Sifan

Clean room with nice views.

Leisure Partner

10/10

Exceptional

11 Oct 2025

aurens

Great staff, breakfast, clean modern room, convenient

Business_and_leisure Family

10/10

Exceptional

07 Oct 2025

Jac

Very comfortable bed, and lovely views from both the room and from the welcoming bar, almost didn't need to leave the hotel.
But so convenient to wander into old town Salzburg too.
Perfect stay.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Christian

Very close to Salzburg train station, while still walkable to the downtown area. The train station also includes a supermarket and the area around includes various good food options.

Leisure Partner

10/10

Exceptional

05 Oct 2025

HONGYAN

Clean room and good location.

Leisure Family

8/10

Excellent

27 Sep 2025

Lorraine

Hotel is correct

The hotel is correct. The parking in the middle of the street is a bit hard to access.
The wall in the bathroom was dirty.
The safe in the room is really smal, a tablet cannot enter in it.
The hotel is a bit far from the center but easy to reach by bus ot by walk (30-40 minutes).
The downtown is great.

Partner

10/10

Exceptional

22 Sep 2025

Yaminiteja

Fantastic stay and close to everything

Business_and_leisure Self

10/10

Exceptional

21 Sep 2025

Muhd

Everything was great. Location is very near train station which is excellent

Leisure Partner

8/10

Excellent

20 Sep 2025

Sul Ki

The location and amenities were excellent. I especially appreciated the thoughtful room layout for three people—featuring a large bed on one side and a smaller bed separated for added privacy.

Leisure Family

10/10

Exceptional

20 Sep 2025

ALVIN

Great location beside the train station. Walkable to old town, good dining options around.

Leisure Partner

8/10

Excellent

17 Sep 2025

YIYUN

Location

Leisure Family

10/10

Exceptional

16 Sep 2025

Eric

breakfast is great. location is close to the train station and bus stops. one small problem is some of the rooms' shower has no privacy, all glass...

Leisure Friends

8/10

Excellent

15 Sep 2025

Sharon

Good location, nice. Modern hotel. Had a room for four with only a sheer curtain for privacy whilst showering which was not good. Easy walking distance to everything. Check in time is 3 pm. I thought it a little petty that when we arrived at 2.50 pm staff made us sit and wait in lobby. For 10 minutes claiming the room wasn't ready. staff could. Be a bit more enthusiastic and friendly

Leisure

10/10

Exceptional

13 Sep 2025

SATIA

Everything is perfect

8/10

Excellent

07 Sep 2025

Jan

Room was spacious but would have been nice to have more privacy as the shower area is completely transparent.
Area is very convenient being next to the train station as well as a SPAR and other amenities.

Leisure

8/10

Excellent

07 Sep 2025

Eric

Nice room . Good location.

Leisure Family

10/10

Exceptional

06 Sep 2025

Adrian

Enjoyed my stay at this hotel. Rooms and bathrooms were modern and clean. Had an amazing view from my room (had the view of the train tracks and mountains) and enjoyed seeing the unobstructed sunrises from my bed. The bar also had some amazing panoramic views at the top. Conveniently located near the train station so it’s easy for connections and walking distances to altstadt and attractions. Unlike many other train stations in Europe, Salzburg main station feels safe and doesn’t have any sketchy persons around so safety was not an issue for me.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Derek

Our room was spacious and the hotel staff helped us get a Salzburg Card for our trip. Easily walkable from the train station.

Leisure Family

10/10

Exceptional

04 Sep 2025

Xin

Perfect

Leisure

10/10

Exceptional

01 Sep 2025

Gosta

We really liked this hotel and would happily stay there again if we came back to Salzburg. Excellent location near the train station but within walking distance of the old town. The hotel is modern and functional in style, with good sized bedrooms featuring electrically activated blinds. There is nothing flash about it but it looks good. Despite being by the train tracks, we were not disturbed at all by any train noise. Our favourite things about the hotel were the roof top bar with its 360 degree view overlooking all of Salzburg, and the sky bar. Having an evening drink in the sky bar with the lights of Salzburg spread out in front of us was lovely and relaxing.

8/10

Excellent

31 Aug 2025

Jialin

Staff too limited. Always had to wait a long time.

Leisure Friends

10/10

Exceptional

31 Aug 2025

Rhysa

The hotel was very nice and centrally located to the train station and bus stations to get around the city. The staff was very accommodating and the room was clean.

Leisure Partner

8/10

Excellent

28 Aug 2025

Furer

Good hotel

It was good stay, some points should be improved, but we enjoy the time
Excellent location, amazing views.
Good hotel to stay in Salzburg

Friends_and_family Family

8/10

Excellent

27 Aug 2025

Matthew

Very nice hotel!

My partner and I stayed at this hotel for 4 nights and I think overall it was very good and very close to the main bus/train station! There is also a supermarket (Billa) right across the road so that’s a plus! We booked the Mountain View room and it was on the top floor (right below the rooftop bar and restaurant) and the view was truly stunning! The room was also very nicely decorated and modern.

However, there are couple of things I hope the hotel can improve as it truly has the potential to be an amazing hotel!
1. Pillows: we got one each but they were VERY flat, it felt like there were no pillows at all.
2. We noticed there were a few very small stains on the duvet cover and a few hairs. I hope the cleaning could be done a little bit better.

The other thing is that the room we stayed in there was no door for the shower, it literally faced directly to your bed. It wasn’t a matter for us as a couple but I can imagine it could be a bit awkward if you were travelling with family or your parents. I’m not sure if it’s just my room so better check before you book.

Overall very pleased with our stay and would definitely come again :)

Partner

10/10

Exceptional

22 Aug 2025

Valérie

Beautiful place. Amazing breakfast. Spa area. Access to gym next door. A+

Leisure Self

10/10

Exceptional

22 Aug 2025

Jessica

I loved the artsy vibe of this hotel. The room was great and was roomy enough for my family of four. We love all the floor to ceiling windows! The only thing we found odd was that there wasn’t a door or curtain to cover the shower area for privacy. Other than that we loved our stay at the hotel and would recommend it.

Leisure Family