Name: PLAZA Inn Salzburg City
Address: St.-Julien-Strasse 7, Salzburg, 5020, AT

6/10

Pleasant

27 Jul 2026

Maggie

Room was small and painted black

8/10

Excellent

22 Jul 2026

Alfredo

La habitación es de muy buen tamaño, y tiene un baño excelente, no tiene smart

10/10

Exceptional

17 Jul 2026

MIMI

It’s so convenient and a short walk to the train and bus stations. The room is comfortable, stylish, and clean and the facilities are good considering it’s a 3-star hotel: coffee, mini bar, bottles of water… The mobility card provided by the hotel is excellent as it allows you to travel for free on public transport even to locations as far as Bad Ischl.
There’s a bus stop a few steps from the hotel.
The only thing I didn’t like is the noise the AC fan makes.
Otherwise I would definitely recommend staying at this hotel.

Self

4/10

Poor

13 Jul 2026

Lindsay

Room was nice but if you arrive after the reception desk closes- it’s a disaster.

Partner

8/10

Excellent

30 Jun 2026

Emily

Good hotel for one night. Little bit out of the centre. Parking was full so we had to park in the public car park.

Partner

4/10

Poor

24 Jun 2026

William

This is a budget hotel in a seedy part of Salzburg, near the train station.

The rooms are very small and the elevator dated and tiny.

However the big problem is the lack of any sort of service and very limited reception hours. If you arrive in the evening then you have to self check in, which cannot be done in advance even though they say it can. You have to stand in the street on your phone and do it, in the rain or baking heat. They do not answer the 'help' line (which is not free).

Our key card stopped working on the last day, well before check out time and I had to spend nearly an hour helping another guest who had been locked out of her room because her card stopped working with all her belongings in the room.

Even at 90 euros per night this hotel is not worth it, chances are you will find better options.

Partner

8/10

Excellent

24 Jun 2026

Mike

Good location to sites.
Expedia didn’t collect city fees?
Staff very friendly

Family

8/10

Excellent

20 Jun 2026

Wendy

Yes there is parking but it’s very very tight! The two different staff we delt with were fine but not very friendly. We didn’t want to ask any questions and to get in the hotel is all controlled by locks so it’s safe but not a happy place. It’s a very dark colored hotel which affect moods. We had our doubts when we drove up! It’s on the boarder of the main town because cars are not allowed in city center. But the amenities were nice, water, coffee, other items which we have had other places. There is a fantastic Ethiopia restaurant across the street and a good bakery next door to the restaurant so that helped. It rained the whole time we were there so that added to the gloomy feeling. Staff could have been friendlier but price was very good and rooms were clean.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Herbert Christopher

Near to main traib station and transportation

Self

2/10

Poor

11 Jun 2026

Jonathan

Room was not cleaned or seviced for four days even though this was requested.

Self

8/10

Excellent

09 Jun 2026

David

The hotel has a street / pavement frontage: this is a main road and therefore scruffy. But once inside andcespecially in the room, the decir and facilities are really good. The room has some nice lighting touches, and the gentle bathroom low-level light comes on when you open the door - very nice!
Recommended.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Summer

Clean, comfortable room!! Staff is wonderful. Everything was so clean and the room had plenty of amenities.

Partner

6/10

Pleasant

05 Jun 2026

Kenneth K

Limited parking; A/C would not stay on so it was hot at night

Family

10/10

Exceptional

03 Jun 2026

dick yuan chong

Everything was good

Partner

6/10

Pleasant

21 May 2026

Paul

I liked the hotel room, the sloped ceiling and windows are not typical. The bathroom had a heated towel rack and the room was warm. Everything is walking distance in Salzburg, so that was not an issue. The hotel was small, but clean. The young lady who checked us in was not the most enthusiastic hotel staffer I have ever seen. But, after spending a day in Salzburg, I realize that she is not atypical of the service industry in Salzburg. Nevertheless, a pleasant experience. Oh, the young lady let us check in very early, way before other hotels normally would. So, that is a big plus.

Partner

10/10

Exceptional

21 May 2026

Swee Tiam

Walkable to train station and to tourist spots.

Friends_and_family Friends

8/10

Excellent

19 May 2026

Donna

The property is well situated between the train station and the main old city area. The front desk lady was helpful and check in was easy. The room and elevators are very compact. Elevator only fits two people with luggage. They do try to make the most out of the space given. The fridge holds maybe 4 drink bottles.

Family

10/10

Exceptional

14 May 2026

Lorraine

We found its location good for the train station but had a walk to the centre of town but it was lovely along the river.
The room was spotless and the staff on reception very helpful

Partner

10/10

Exceptional

14 May 2026

Garry

It's a budget hotel. There's no room service, no breakfast, no restaurant, no gym, no games room.
What there is, is a comfortable bed, great shower and some kinda okay towels. Everything you need when you book a place to sleep and are planning on being out most of the day.
I was more than happy with the service provided, given what this hotel provides.
Price is in line with the amenities offered, so no complaint.
If you're looking for a simple hotel to sleep and shower and not much else, this is perfect.
Location is good. Close to the central station, close to the river.
As a bonus, they do have gummy bears!

Partner

10/10

Exceptional

01 May 2026

Leisha

Wonderful hotel. Room was very nice. Staff were very friendly. It’s only a 10-15 min walk to Old Town. I would have loved to have stayed 2 nights, but, I booked very last minute and they only had a room for 1 night. I highly recommend this hotel when visiting Salzburg. The bed, pillows and bedding were like heaven.

Partner

8/10

Excellent

27 Apr 2026

Linda

Clean room, excellent location and great staff. Recently renovated with heated bathroom floor. Only negative was no smart TV

Partner

10/10

Exceptional

24 Apr 2026

ashutosh

excellent location and for a change we had a working ac in a hotel in europe

10/10

Exceptional

09 Apr 2026

Barbara

I really liked the room. It was pleasant and place was close to town.

Partner

6/10

Pleasant

30 Mar 2026

Maliwayway

Understaffed

Partner

10/10

Exceptional

25 Mar 2026

Calum

Fantastic

Self

8/10

Excellent

23 Mar 2026

Hannah

Clean and comfy. Reception staff are very rude which is why I’ve marked it down. Great location and got everything you need

Family

10/10

Exceptional

08 Mar 2026

George

Perfect location, friendly staff

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Seyhan

14 EUR hotel tax charged on arrival for two people staying two nights. Excellent hotel however the reception was closed early and in the room there were not many tea/coffee sachets, so at 6pm on Saturday it wasn't possible to get more. Otherwise great hotel in a great location, 25 mins from the airport, and they kindly let us check into the room early at midday when we arrived and asked to leave out suitcases.

Partner

6/10

Pleasant

11 Feb 2026

Daniel

Only problem we had was we got a room with a double bed and one of us had to sleep on the floor

Friends_and_family Friends

10/10

Exceptional

26 Dec 2025

Connor

Warm, good location, nice staff, nice room

Leisure Partner

10/10

Exceptional

23 Dec 2025

Nishant

Great location
Clean rooms
Staff was helpful too. They are available till 10 pm

Leisure

10/10

Exceptional

20 Dec 2025

Halil Bertunc

Staff were friendly and helpful, clean room,

Friends_and_family Friends

8/10

Excellent

11 Dec 2025

Kimberly A

Our room was very clean and comfortable

Leisure Partner

8/10

Excellent

11 Dec 2025

Louise

Lovely clean hotel very central would recommend

Leisure Partner

8/10

Excellent

08 Dec 2025

theres

Great location near main station

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

masayuki

It was very close to the station

Partner

8/10

Excellent

25 Nov 2025

Neil

Yes

Leisure

2/10

Poor

19 Nov 2025

Michael

The establishment exhibited a total absence of visible staff and strong indicators of improper unit over-occupancy. Although the room was commendably clean, this was overshadowed by a critical maintenance failure—specifically, an inoperable bathroom door. These fundamental deficiencies mandated an immediate, unscheduled departure to procure compliant lodging elsewhere.

Leisure Friends

6/10

Pleasant

15 Nov 2025

Christine

It was ok. Not great, but suited my needs. Good value for the money.

Self

8/10

Excellent

05 Nov 2025

Michael

Compact and fully functional room.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Carolina

Great stay! The room was clean, the staff was friendly, and helpful with good recommendations regarding places to eat. The location was perfect and central to a LOT. Parking is offered, but with limited space. Would definitely stay there again.

Leisure Partner

2/10

Poor

31 Oct 2025

Peter

I made this reservation in Oct 1st 2025. My flight to Salzburg arrived at 1030pm on Oct 31. By the time I got to the hotel there would have been no one at the front desk. Between Oct 1 to Oct 27 I have been writing to the Plaza Inn to send me the access code so I can enter the property after hours. I received that code minutes before my flight landed in Austria. Had I not received that code I would not have been able to enter the property and would have been standing outside of that lonely area. Also, when I arrived at the property I did not have clear instructions on how to enter. I stood outside over an hour trying to get into the property. When I finally got in and went to the room I spent another hour trying to figure out how to turn the lights on as there was no clear instructions on how this was to be done. I was not happy with any of this at all. Now today I checked out and the hotel can send me instructions on how to check out but never sent me clear instructions on how to check in. Not good! Also, why was the reservation number from plaza inn not made available to me anywhere on the Expedia site? I sat entering so many confirmation numbers only to get the correct confirmation number a couple of hours before I arrived in Salzburg. Now I am seeing that I have an outstanding tourist tax to pay. Why was this not said to me just now when I checked out? I am so annoyed about my experience and i feel this tax should be absorbed by Plaza Inn or Expedia. Goodbye.

8/10

Excellent

28 Oct 2025

Bashar

Check out is too early at 11am

Leisure Family

2/10

Poor

27 Oct 2025

James

Couldn't get in

Business

10/10

Exceptional

24 Oct 2025

LInda

City break on bidget.

Lovely room all new approx 20 min walk to down town .lovely walk along the river .Near a main road. However very quiet..Train station 5 min walk.Bed really comfortable nkce heated gloor in bathroom..As a city hotel eould go again.

Partner

10/10

Exceptional

20 Oct 2025

David

Great hotel and AWESOME staff! I would highly recommend a stay here!

Leisure Self

8/10

Excellent

15 Oct 2025

Shovonlal

Nice and quiet hotel. However no staff available at night.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Armin

Very nice

Leisure Partner

8/10

Excellent

10 Oct 2025

Scott

Great hotel, a little further away from old town and the scenic site, you can still walk to them

10/10

Exceptional

05 Oct 2025

peggy

We arrived early and was able to leave our suitcases while we walked around. The pillows and beds were super comfortable. The bathroom was surprisingly a decent size and the whole room was very clean. Would definitely stay here again.

Leisure Partner

8/10

Excellent

05 Oct 2025

Amber

Great location within walking distance to anything you want to do. Understanding we are in Europe, rooms were much smaller than anticipated.

8/10

Excellent

05 Oct 2025

Martin

Very nice clean room - the only downside to the hotel is that there are no facilities… no bar just a vending machine…

Leisure Partner

10/10

Exceptional

01 Oct 2025

Mark

Everything was excellent

Partner

6/10

Pleasant

29 Sep 2025

Christian

Réception machine didn't work for check-in. The morning girl was in a bad mood but the afternoon one was fantastic.

Leisure Family

6/10

Pleasant

27 Sep 2025

Jeff

Hotel was a bit noisy for me, not the exterior, rather guests at the hotel. Just strange.

Leisure Self

6/10

Pleasant

24 Sep 2025

Jaspreet

The stay started off great but the second night was not a good stay for us. The whole night there was a beeping that wouldn’t stop from the room down the hall. It was the most annoying beeps after a day of endless walking and just wanting to rest. There is no overnight staff and no phones in the room to call someone. We told the front staff guy the next morning and he stated oh it’s probably the door key because the battery is low. Like great but we can’t contact anyone without a phone in the room. We are traveling from Canada we didn’t have a phone plan only texts. Ugh.

Leisure Partner

10/10

Exceptional

23 Sep 2025

zachary

Easy

Business_and_leisure Self

10/10

Exceptional

16 Sep 2025

Abigail

Pleasant stay

My room was pleasant and very clean. The reception staff were helpful and accomodating and it was overall a positive experience!

Self

6/10

Pleasant

14 Sep 2025

Theo

Although rooms were nice and clean, the lack of staff and amenities eg no ice were drawbacks. The location was not very close to tourist destinations. The desk staff didn't show before we left at 8 am.

Leisure Family

10/10

Exceptional

11 Sep 2025

Anest

Everything was fine, the room was very good, comfortable and clean, and the staff was also kind and helpfu

Leisure Partner

8/10

Excellent

31 Aug 2025

Alison

Great for couples travelling, nice walk down the river to the old town. Shops for food shoping and takeaway near by. The room was small but the window made sure outside noise was non-exsistent. Shower nice and powerful and liked the motion sensor lights for in the night when you get up.

Not suitable for families, we should have looked more into this but we booked as a family of three and had to share a bed. This is not the hotels fault but it does need to be made clearer that there will be no extra bed

Leisure Family

10/10

Exceptional

30 Aug 2025

Erica

The location was incredible, the staff was superb, and the rooms felt really premium. Would stay here again!

Leisure Self

4/10

Poor

23 Aug 2025

Cottage Rental

We had booked online and requested two single beds. The staff had the notes in the computer that we had booked single beds. The young girl at the desk in the evening said that the person that allocated the rooms in the morning had made an error and there wasn’t anything she could do but we could move the rooms following day.
The young girl at the desk in the morning explained that we had booked a different class and there wasn’t a room available with two beds that evening but she could move us the following day. I explained that we were checking out at 7am so that would not help us. I went on to say that if we were not going to be given a room with two single beds it should have been explained at booking and we would have booked a different hotel. I explained to both young girls that I was unhappy and both said that there was nothing they could do.
Please do not book this hotel as they will promise you something and when you arrive they will say it’s not available and there is nothing that they can do.
Both girls were polite and likely have been given a script to follow.
We travelled Europe for weeks and this is the only hotel that we had problems with.
Please do not book here, choose something else.

Family

8/10

Excellent

20 Aug 2025

Eiichi

Location is super.

10/10

Exceptional

17 Aug 2025

Vaibhav

Great place to stay

Good and Clean Hotel Rooms probably recently renovated, Amazing Location . Fully recommended

Car Parking is the only challenge but there is a nearby public parking place next to hotel where parking is free from 7pm to 9am every day and weekends are free

Suggestion to include breakfast if possible

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Lohavani

They had good facilities and staff were helpful enough, only issue is the AC was not working properly.

Leisure Friends

6/10

Pleasant

03 Aug 2025

Lalitha

Being on a main road, noisy of police sirens in the night. Room AC kept stopping after 2 hours.

6/10

Pleasant

27 Jul 2025

Shamah

Receptionist was eating pizza at the desk and got upset when asked for milk as he was being disturbed. There is noone at reception after 9.30pm so need to fiddle about with an app to get in. This can be a problem for guests that are not familiar with mobile phone apps. No internal phones in rooms. The room and shower were fine.

Leisure Family

10/10

Exceptional

24 Jul 2025

John

Very comfortable and convenient

Close to the train station (less than 10 minute walk) and about 15 minute walk along the river to rhe old town. A very comfortable room.

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Jean

Staff wasn’t quite helpful after addressing that the air conditioning wasn’t working multiple times. It wasn’t a concern for that staff that was assigned that day.

Leisure Partner

4/10

Poor

16 Jul 2025

Vicky

Meh

8/10

Excellent

24 Jun 2025

Tammy

Small clean room, friendly staff at check in. Our room was ready early which was a bonus! Scaffolding in front of the building made it a little difficult to find entrance and also outside our window so no view of anything at that time. About a 10min walk from train station and in a busy part of town however, just start walking and within 5mins you are exploring some gorgeous parts of Salzburg!

Leisure Partner

10/10

Exceptional

22 Jun 2025

i

very comfortable

10/10

Exceptional

21 Jun 2025

Renfang

Very convenient to walk in the old city center and close to the river!

Leisure Family_with_children

6/10

Pleasant

20 Jun 2025

Roland

Hotel was convenient for driving but a little bit far for walking to old town. Coffee and breakfast would have been nice as there is nothing close by.

Business_and_leisure Friends