Best Western Plus Boomtown Casino Resort

United States , Reno - NV
VERDI, 2100 Boomtown Garson Road
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100 reviews shown

10/10

Exceptional

10 Jun 2026

Elisabet

No convenience store

Family_with_children

10/10

Exceptional

09 Jun 2026

Larry

Nice clean room, helpful staff. I'd definitely stay here again

Partner

6/10

Pleasant

05 Jun 2026

Janis

Prefer to not be on the I-80 fwy side! Didn’t get good sleep at all. Vending machine was somewhat empty in the 3rd floor by elevator. The Deli was great for food. Service was very good! Hopefully this will still be my go to spot on my travels.

Pet

2/10

Poor

03 Jun 2026

kathleen

booked the wrong nite - sunday instead of saturday and paid insurance for cancel and when I requested cancel said it was non refundable - so basically I had to book saturday nite there . hotel was great - expedia not so much!!!!

2/10

Poor

01 Jun 2026

Suean

I had to ask for the coffee to be restocked and the trash emptied. Getting to our room was a choir. Had to walk through a smoke filled casino with luggage, ice chest, and other travel items. Only one elevator, our room was at the opposite end from the elevator. Parking was not convenient. We ate at the restaurant on site and it was a nice breakfast.

Partner

8/10

Excellent

30 May 2026

Nicole

Hotel was ok I probably won’t stay here again being that it’s so far from all stores and restaurants. I stayed here only for a few days for basketball tournaments. Room was clean and staff was friendly. If you need your room serviced you have to wait until after 9am.

Friends_and_family Family

8/10

Excellent

28 May 2026

Janet

Good stay

Partner

10/10

Exceptional

27 May 2026

tim

Clean room
Modern updated features and fixtures
User friendly hooks, cabinets, lights etc.
deep sink for washing was very helpful
Rain shower shower head worked perfectly
New clean carpeting throughout

Partner

10/10

Exceptional

27 May 2026

Robbie

Super nice!

10/10

Exceptional

26 May 2026

Aurora

Clean room

10/10

Exceptional

20 May 2026

PAMELA L

&&&

Family

4/10

Poor

20 May 2026

Kathryn A

There was blood on the base of toilet

6/10

Pleasant

18 May 2026

Mark

Room was clean. Bed was hard. Shower water temp was warm, would not get hotter. The climate control unit was loud when it came on and was running. Check-in and check-out was easy. Casino has the usual cigarette small. Staff was very friendly and helpful.

Partner

10/10

Exceptional

13 May 2026

Pauline

It’s a lovely property. No breakfast included but they have a great restaurant called Mel’s with super friendly staff. Room rate very reasonable.

Partner

10/10

Exceptional

11 May 2026

Elaine

Everything was excellent. Very nice clean rooms. Very helpful staff. Was only there for one night in way on home but will definitely be back when in the area. No need to change anything.

Family

8/10

Excellent

10 May 2026

Carol

Clean room, nice dining options, affordable price.

Self

10/10

Exceptional

08 May 2026

Daniel

Friendly always helpful and about customer service

10/10

Exceptional

08 May 2026

Lisa

Staff was wonderful

Self

8/10

Excellent

08 May 2026

John

Clean room, kind staff. Just had to close curtains since we were right by the pool

Partner

10/10

Exceptional

01 May 2026

Mark

Loved this hotel. The staff was excellent the room spotless.

Self

10/10

Exceptional

01 May 2026

Tamson

Was perfect, friendly staff

10/10

Exceptional

30 Apr 2026

Darlene Wilma

Very convenient. Not crowded. Good music. The room was very comfortable with everything I needed. Breakfast at Mel’s diner was just right. Fun at the arcade. Peet’s offers delicious pastries. I will be back.

Self

10/10

Exceptional

30 Apr 2026

Alissa

The steakhouse is excellent, we had a king suite and it was beautiful, staff is extremely helpful and kind.

Partner

6/10

Pleasant

30 Apr 2026

Lupe

People are nice

Family_with_children

6/10

Pleasant

29 Apr 2026

Andrea

The room was very clean and the beds comfortable. The only thing we didn’t like about the room was the toilet was very short, like it was made for children.

Here are things that detracted from our stay. First, before even entering the building, the smell of cigarette smoke was very strong and worse in the lobby. When registering, we were told the way to our room was through the casino. I asked if there were any other way because the smoke makes me ill and I was told there was not. This was upsetting since we were staying for 5 nights.

We had family members checking in two days later and asked if they could be given a room near ours. We were told no because 1) they were only placing guests in the South Tower that day and we were in the North Tower and 2) the hotel was fully booked. This was disappointing and meant more treks through the Casino. I even asked a couple other employees if there were a way in to the hotel that wasn’t through the Casino. All said “no”.

The day before we checked out, I discovered there were at least 2 entrances that did NOT require walking through the smoke-filled Casino. One is the entrance for Peet’s Coffee around back and right next to the South Tower elevator. The other is right of the lobby entrance. You pass by meeting rooms and get to the North Tower elevators without going through the Casino.

Why would no one tell me this? I suspect they’re trained not to. That way more people funnel through the Casino and spend their money.

Family

6/10

Pleasant

28 Apr 2026

Mia

Didn’t have breakfast. Also room 2175 beds were so hard and they were out of extra pillows. But other then that staff great clean and family environment for a casino.

Family

4/10

Poor

27 Apr 2026

Tom

Staff was fantastic. Non smoking room smelled smoky. Rom had a huge fan or compressor right outside the window and it ran all night. NOT ABLE TO SLEEP AT ALL. TERRIBLE SITUATION. Also not happy because we were led through ads, etc to believe this was a Best Western. Doesn't even come close to a Best Western. Just anothe smoky casino operation where they drag you through all the casino to get to registration, and drag you another way through the casino to get to elevators. Being in our 80's, disabled, this did not work for us. If you want a hotel with a casino in it, this is your place. If you want a quality Best Western Hotel, THIS IS NOT IT. Also hate this RESORT FEE business for items the normal traveler never uses. OK for a resort casino (THIS IS NO BLANKING RESORT), BUT NOT FOR A BEST WESTERN HOTEL.

Partner

2/10

Poor

25 Apr 2026

Angelika

I recently stayed at Boomtown Casino Hotel in Reno and was very disappointed with the experience. One of the main issues was that there was only one working elevator for the hotel guests, and it was limited to approximately six people at a time. This caused long waits and was extremely inconvenient, especially during busy hours.

Another major concern was housekeeping. Our room was not serviced daily, and we were not provided with fresh towels each day, which is something guests should be able to expect during their stay.

To make matters worse, the front desk staff was rude and unhelpful when we brought these concerns to their attention. Customer service goes a long way, and unfortunately that was lacking during our visit.

Overall, this stay did not meet expectations, and I would not choose to stay here again unless major improvements are made.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

scott

the gal that helped us checking in was same gal that checked us out. she seemed like she didn't care about much. the room with a view included cinder blocks a ladder, traffic cones and bicycle. the room was clean.

Partner

10/10

Exceptional

21 Apr 2026

Mary

Clean room and nice stop over on the trip. Thank you!

Partner

6/10

Pleasant

21 Apr 2026

Renee

Just passing through from Arches and needed a place to crash. The ground floor casino smells of cigarette smoke and despair. The place is maze like and hard to find the rooms. The pool was closed for renovations so call ahead if that's an amenitie you're hoping for. Hotels.com says you're paying the resort fee, but you will be charged the fee at registration no matter what. The staff are nice. I'm sad for their lungs and health.

10/10

Exceptional

21 Apr 2026

Lisa

We had our window actually looking into the indoor pool area, weird.

Family_with_children

4/10

Poor

19 Apr 2026

Jeff

Nothing great but it will work

10/10

Exceptional

19 Apr 2026

James

-Super clean.
-Nice rooms.
-Friendly and helpful staff.
-Plenty of room for parking.
-Love how it doesn't have the overwhelming cigarette smoke smell like.other casinos.

Family_with_children

8/10

Excellent

15 Apr 2026

Jerry

Nice staff, clean rooms, well maintained facility, but long way to rooms from parking and too much smoke from the casino. It’s a great place for a dedicated gambler.

Self

4/10

Poor

13 Apr 2026

Fabrizzio

The chicken fried steak was no fresh. My room was cleaned only once. Too much smoke smell. Pool closed too soon.

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Malissa

Garbage in room was not cleaned out for the 3 days I was there

8/10

Excellent

06 Apr 2026

Alicia

Hotel room was clean and rooms seem like they have been updated. The gaming at boomtown is great, a good variety of games. I wish there were more food choices. Mel's was not up to par.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Peggy

Disappointed in NO complimentary breakfast.

Family_with_children

10/10

Exceptional

02 Apr 2026

Karen

It was very relaxing place and loved the area - we will stay here again

Business

10/10

Exceptional

31 Mar 2026

Timothy

Clean rooms, they looked updated, Staff were all super nice and very friendly and helpful. Casino was great, lots of new games, all tables opened just a little smokey.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

veronica

Coffee maker didn’t work, tv remote was missing had to call housekeeping, bathroom was a little on the small side

10/10

Exceptional

24 Mar 2026

Julian

Clean. Nice resort

10/10

Exceptional

23 Mar 2026

Timothy

We had a great stay.
Thanks!

Family

8/10

Excellent

22 Mar 2026

Guillermo

Todo bien

Business

8/10

Excellent

19 Mar 2026

Kirk

Water didn’t get as hot as I hoped and the maids didn’t clean and bring towels. Other than that it was a great stay. Also if you leave early for work nothing is open to grab food or coffee.

Self

10/10

Exceptional

16 Mar 2026

Bruce

Excellent out of downtown location with gambling and all the fun. Good price

Partner

10/10

Exceptional

16 Mar 2026

Roberto

Clean rooms

Self

10/10

Exceptional

14 Mar 2026

William

It was a great experience

Partner

10/10

Exceptional

13 Mar 2026

Andrew

I had a view of the indoor pool. Did not have a Mountain View, but there are plenty of mountains surrounding it.

Self

2/10

Poor

11 Mar 2026

gilda

several time ask them clean the sheet they keep me going up down to lobby request change sheet because was sick finally they change room after 3th or 4th time request sheet change. Next day went down stair ask if it written down change sheet in this room she stated yes. Went back to room it was clean. so I want to sleep feeling worst turn cover over and they were same sheet. because I mark sheet with eye shadow and it was still there. went down stair told them and also drop apple powder on floor and still there too. day i left ask for my check invoice he give to me and i ask for policy information because desk manager stated you need have request room service before. that it on check in with sign in and on policy too. this information is not on invoice stating that as I requested that copy, no look at check in request it not there and so desk person with back get print of policy. than owner came out told me it can not be print. so i told him I'll call corp. office and to go head I'll get me because own this hotel. he was mad and shout out in front customer. than he told me get out several time and call security guard on me and than i just walk out calmly with guard. i did shout or refuse to leave. wait out side for son to get there. he also stated that I yell at his worker with ask change sheet . I think if that was case i would of been talk to or ask to leave. also asking me to get out of hotel he should took to other room calmly. his name is (dave) also call chase

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Michael

no view from my room. all good just the same

10/10

Exceptional

05 Mar 2026

Maria

This place was an excellent place to stay. Staff was awesome and room was clean and pet friendly. We will keep this in mind for future travels. Highly recommend!

Family_with_children

2/10

Poor

02 Mar 2026

Huajuan

Front desk staff is not professional nor polite. The kept lying about room status and some other key information. Will never come back.

10/10

Exceptional

01 Mar 2026

Keshava Prasad

The room

10/10

Exceptional

25 Feb 2026

John

Very clean. Wish they had more parking though.

10/10

Exceptional

23 Feb 2026

David

Yes, was really great!!!!

6/10

Pleasant

23 Feb 2026

David

Though we booked a suite, the rooms were still very basic. Restaurant was not bad, but not great.

Partner

8/10

Excellent

22 Feb 2026

Yong

Room lighting too dark.
Bathroom is nice and bright.

Family_with_children

8/10

Excellent

22 Feb 2026

Sigfrid

Clean, nicely decorated room and friendly check in staff.

Family

10/10

Exceptional

20 Feb 2026

Ray

I got stuck in the snow storm and booked the last minute. The room and the staff were great. I appreciated the hospitality.

Self

8/10

Excellent

18 Feb 2026

Kris

It was clean and everyone was super nice. Found out the place is VERY pet friendly too.

Family_with_children

8/10

Excellent

14 Feb 2026

Jacqueline

Fast check in.
Room really smelled like the bathroom.
We got a mountain view but couldnt open the shades due to the headlights of the departing traffic from the truck stop across the street pointed directly into our window. (Level with).
Bed was nice. Staff curtious.
The yound girl at the coffee shop ( petes) must of been having a bad morning. Not friendly.
The steakhouse was amazing. The service and food perfection!

Leisure Family

4/10

Poor

09 Feb 2026

Sean

Checked in for the Super Bowl event. Dropped my bags in the room and attended the event. When I returned to the room at 10:30 at night, I noticed the bathroom sink had some stuff on the bottom of the bowl like it hadn't been cleaned. Later when I used it, it wouldn't drain. I get it, stoppages happen, but it appears that the cleaners left it in this condition without calling maintenance to remedy the situation and left it for the future guest.

Leisure Self

4/10

Poor

06 Feb 2026

Kevin

South Tower I had 2 rooms No a/c in either room not working 76 degrees or hotter in February and the only window leads to an indoor pool no outside air and if you open window chlorine gas fills your rooom. Rooms look to be recently remodeled by an unqualified contractor. Looks worse than before and I have stayed multiple years in boomtown. I worked commercial construction in SF for 35 years and from what I saw remodel wise looks to be an accident waiting to happen with rooms under construction left open all night with children able to access and plumbing fixtures left in hallway (American Standard) bowls and tanks. First night was north tower which seemed better but second thru 4 night we were put in south tower. We were able to stay 2 of the 3 nights I paid for but left a day early losing money on 1 night for 2 rooms and lift tickets at Northstar. We didn’t bother with complaints to the staff. I doubt the staff has anything to do with the construction issues but construction in an occupied hotel is very difficult speaking from experience. Final word, you’d be better to wait until completion before booking a room but if the rooms I paid for were already remodeled which we were told they were you’d be better to go elsewhere because it’s been done by hacks.

Leisure Family

10/10

Exceptional

28 Jan 2026

Rick

Yes

4/10

Poor

27 Jan 2026

Heather

Construction happening and room and hall smelled like paint. Locked out of the room multiple times last day and staff was very rude and unhelpful. Your key shouldn’t deactivate u til you check out. Garbage hotel

Friends_and_family Family

4/10

Poor

26 Jan 2026

Jeffrey

Things have gone downhill since last year. I have stayed here multiple times as an economical alternative to ski lodging in Truckee. It's just 20 to 30 minutes away. Unfortunately, the wifi did not work, the pool and gym were closed for extensive remodeling, the carpet in my room was very wet (like soak your socks wet) near the coffee pot, and there was a loud family next door. Disappointing and maybe its not worth saving the money.

Leisure Self

10/10

Exceptional

25 Jan 2026

check in was smooth.

10/10

Exceptional

24 Jan 2026

Frankie

Great room.

2/10

Poor

20 Jan 2026

Roman

Stay away. Misleading advertising. After I checked in - I discovered the pool not operating and heavy smoke in room. I had left and now they refuse to reimburse. Beware.

8/10

Excellent

17 Jan 2026

Kevin

The older gentleman with a white beard that checked us in wasn't personable at all. Other than the check in, everything else was great. The room was clean and the beds were comfortable.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Jody

Great stay! Mels diner was awesome.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Sharon

Staff was hospitable upon arrival, Room was updated and clean. Also...Hotel offered Semi Big Truck with Trailer Parking which was important to us because we were OTR working. Truck parking accommodated several Trucks & only approximately 300 feet from main entrance to Hotel/Casino. Also security patrolling grounds.

10/10

Exceptional

29 Dec 2025

Kendall

Nice stay

Leisure Family

6/10

Pleasant

28 Dec 2025

Patricia

The room was comfortable but the problem was the service. We came back to my room finding that wasn't clean, no towels and we asked reception twice for our room to be serviced but it didn't happen. Other than that it was great.

Leisure Family

10/10

Exceptional

21 Dec 2025

Patricia

The friendliness of all the staff

Leisure Family

10/10

Exceptional

06 Dec 2025

cindy

Didn’t offer no breakfast

Business Partner

10/10

Exceptional

01 Dec 2025

Kyra

We enjoyed our overnight at Boomtown as part of a larger road trip over Thanksgiving week. I've passed Boomtown dozens of times in my life driving on interstate 80, and was always curious and intrigued as it has a lot of exterior character and just looks like a fun place from the freeway. We appreciated that the resort was pet-friendly. and dinner at Mel's was a fun experience with the cool retro vibe and 50's nostalgia. The room was spacious and clean.

10/10

Exceptional

28 Nov 2025

Daniel

Quick and easy

2/10

Poor

23 Nov 2025

Stacy

Customers service suck badly complaining about me getting water bottle when it’s only 6 small water bottle. house keeping really suck badly close at 5pm. Please do better

Family_with_children

10/10

Exceptional

21 Nov 2025

David

The Breakfast menu was good and the staff throughout was friendly and helpful.

Business_and_leisure Self

10/10

Exceptional

13 Nov 2025

Daniel

Love the them of the building

Leisure Family

2/10

Poor

06 Nov 2025

Ernie

They had me in a room on the 2nd floor. I do not take elevators due to getting stuck in one. You can't take the stairs as they have the doors locked at each level!

10/10

Exceptional

01 Nov 2025

Jose

Quick and easy to check in.

2/10

Poor

26 Oct 2025

Margaret

I really don’t want to do this.
I feel I need to.
I was harassed by a man at our favorite bar. I kept telling him to stop. He would not. I had no choice but walk away as I wasn’t receiving proper support. Not just security, but Greg a so/called manager. I was harassed by a man who will never come here again. I was harshly dismissed for reporting this. It was so disappointing and handled very inappropriate that I will never stay here again! I see that great customers like us and spend a lot of time here and spend a lot of money is treated this way. Very disgusted!

Business_and_leisure Self

6/10

Pleasant

25 Oct 2025

Russell

No valet. 1st night no hot water. 1/2 the hotel freezing. Steak house fantastic. The maintenance crew phenomenal. Fixed hot water issue.

8/10

Excellent

23 Oct 2025

Jeffery

Hotel was nice but a long walk to the rooms, and this was the 1st best western that had no breakfast

Leisure Friends

2/10

Poor

19 Oct 2025

steven

Smelled like smoke fire detector broken off wall

Business

8/10

Excellent

17 Oct 2025

Jerry

Everything you would expect from a well run business was their priority.
It was comfortable and had anything you might want anytime of the day or night.

Leisure Family

10/10

Exceptional

15 Oct 2025

Emilie

Very clean rooms.

Leisure Family

6/10

Pleasant

05 Oct 2025

CLAIREMARIE

The parking is bad on the Sout side of hotel! A lot of pot smells in hallway.

Leisure Family

8/10

Excellent

04 Oct 2025

TAMMIE

Clean property.

Leisure Family

2/10

Poor

01 Oct 2025

Steven

Room was the worst ever. They give Hotels.com the worst room. Inside window was supposed to pool, it was of a large table in the corner. Front desk would not change our room - said it was the hotels.com selection. Please remove this hotel from your website.

Partner

4/10

Poor

25 Sep 2025

Jackie

Nothing like it used to be! Extremy 'long walking distance' to hotel rooms! NO CARTS for luggage. Really NOT worth the money they charge.

Leisure Family

8/10

Excellent

25 Sep 2025

Alan

The property was pet friendly, and had lots of things to do, but if your only staying the night the rooms were a little far away and is inconvenient if you have more than one piece of luggage to bring in.

Leisure Partner

8/10

Excellent

22 Sep 2025

Stephanie

We needed a rest place before 15 hours of more driving. I don’t gamble so the fun center was amazing for me and my daughter. Liked how there’s a diner on property as well. Lots of parking available. I have a hard time walking a lot with arthritis and torn ACL so a closer room would have been nice instead they put way up in 3rd floor to the very back of the hotel. Lots of walking to room to put bags away then more walking just to get food. And there was plenty of rooms available. This was our last trip seeing family before all my upcoming surgeries. Will stay here again, just will ask for closer room next time.

Leisure Family

10/10

Exceptional

20 Sep 2025

Jesse

It was just a quick stop for one night but staff was genuinely friendly and helpful! Although they were remodeling rooms and other areas it was very clean and quiet when it mattered most!

Business

10/10

Exceptional

19 Sep 2025

Wallace

Quick and easy booking and check in and out

Leisure

4/10

Poor

16 Sep 2025

Johanna

It was just ok, it's old and dated not many places to get a really good meal, very confusing to get around and the staff is not very helpful and very sparce.

Partner