Residence Inn Winston-Salem Hanes Mall

6/10

Pleasant

11 Mar 2026

anthony

Room smelt like wet dog

10/10

Exceptional

22 Feb 2026

LaKeisha

Very clean rooms, updated amenities, friendly helpful staff.

Friends_and_family Family

2/10

Poor

10 Feb 2026

Michael

Over booked the rooms and when I showed up they didn’t have a room for me at all.

Business Self

8/10

Excellent

27 Dec 2025

LaMarr

Room was spotless and front desk staff was amazing!!! Breakfast food was ok. Would stay here again

10/10

Exceptional

15 Dec 2025

Monica

Friendly Front Desk Clerks, Clean Rooms & Good Breakfast items. This was my 3rd time staying & I will be staying again soon!

Business

8/10

Excellent

09 Dec 2025

Vicki

The entire second floor smelled like marijuana was being smoked in the halls. While I understand that there isn't much the staff can do once a person has caused this issue, a little oh I am sorry would go a long way. Instead, the clerk said she would pass it on to the next staff.

Partner

8/10

Excellent

01 Dec 2025

Estephanie

Great customer service, the rooms need to be upgraded and the breakfast was really bad and had no flavor . Good location for shopping and eating out

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Margaret

the room was very clean, The staff were super polite and helpful. The breakfast was very tasty. loved the fireplace going in the Lobby it was like a touch of home. we are making this our go to hotel when we visit Winston Salem North Carolina

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Elliott

Room/Staff were great! I did not eat breakfast-were vegan. There was no option not to rate this. I would have placed N/A

Leisure Family

4/10

Poor

09 Nov 2025

Tracy

Sofa bed was very dirty when pulled out and had so many stains. No extra sheets or pillows. Pillows for queen bed were super flat. The bathroom tub wall looked like it hadn’t had a good thorough cleaning in a long time. Piece of one of the walls in the room was torn. Shower curtain had stains and the top was frayed and worn.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

JaQuinta

WSSU Homecoming '25! Excellent Stay!

I thoroughly enjoyed my stay! This location was convenient in many ways with endless options of stores and restaurants in the vicinity. Perfectly located! Upon check-in/checkout, the front desk agent was pleasant! I am looking forward to returning for a solo getaway soon to simply relax! Also, I hope to book for WSSU's HOCO '26!

Self

10/10

Exceptional

12 Oct 2025

Robert

Walking distance to many restaurants & shops. Front desk staff was great.

10/10

Exceptional

10 Oct 2025

Vicki

The staff was amazing and we really enjoyed a nice quiet night there.

Partner

8/10

Excellent

06 Oct 2025

rochelle

my room couldve been cleaner

6/10

Pleasant

19 Aug 2025

Sarai

The employee that helped us with check-in did what he needed to do, but was not the dude to be working with people. No smiles, barely any manners or politeness. The woman who helped us check out was much more suited for the job. Eye contact, engagement and a smile goes a long way. The room was fine - the bathrooms and bedding were clean and tidy. The sitting area and kitchenette needed some extra attention. Kitchen floor was sticky, the sink had some build-up where sink meets counter, couple of the dishes were not cleaned entirely. Finally, there was some glass / metal shavings right outside our door which was leftover from a repair man. An associate came up and vacuumed the bits up and thankfully we caught it before our barefooted kids walked through it. The associate at checkout, mentioned earlier, gladly gave us a discount and apologized. We slept well, got cleaned up and had a safe place to stay, but felt we overpaid due to the lack of attention to cleanliness and safety.

10/10

Exceptional

10 Aug 2025

Antonio

AC noisey

10/10

Exceptional

01 Jul 2025

Edward

Nice stop on the way to OIB

Really nice Hotel overall. Ladies in the breakfast kitchen were very friendly and kept everything stocked. Rooms were clean although a little mold in shower. Nice pool and area. We would stop there again

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Greg

Very nice and convenient

Leisure Family

10/10

Exceptional

06 Apr 2025

Holly

Great place to stay!

We love staying here. This time our room was not the cleanest, but we do appreciate the extra space in the suites that accommodates our family of 5. Staff is 10/10 and made up for any flaws in the room.

Friends_and_family Family

2/10

Poor

02 Apr 2025

Larry

Nice hotel but double billing has left a very nasty taste in my mouth

Business_and_leisure Family

10/10

Exceptional

11 Dec 2024

Michael

Great place to stay, will return again.

Business Partner

10/10

Exceptional

12 Nov 2024

Winnie

I have stayed at quite a few hotels these past 50 years that I have been away from Winston-Salem and my experience at this one was one of the best. You have a very friendly staff at the residence Inn I don’t remember the name of the lady that processed to be in, but she was excellent as well as Ashley in the dining area. I will be staying there from now on.

Friends_and_family Family

8/10

Excellent

27 Oct 2024

Jennifer

Very happy with our stay and would visit again.

Leisure Partner

2/10

Poor

29 Aug 2024

Justin

Do yourself a favor and look elswhere. I travel for work and this is the absolute worst property I have ever stayed in. The lock on the door died and I was locked out of my room for an hour. There are ants in the room. In two weeks they cleaned my room three times. The second and third times they took all the towels without leaving clean ones. They have never made the bed or changed the sheets. There is dust everywhere and they don't clean the rooms. The hotel has families living here. You're better off staying at any other hotel.

Business Self

10/10

Exceptional

19 Aug 2024

JERMAINE

The location is perfect with all the excessible shops and dining options around.

Leisure Family

10/10

Exceptional

09 Aug 2024

Alisia

I arrived here the weekend I was moving my son to school, all orientation events were canceled due to a tropical storm. Our room was the perfect haven to make popcorn and have a sleep over. We will now stay here for all future visits.

Friends_and_family Family

6/10

Pleasant

07 Aug 2024

Scott

Out of ….

Pool and 1 Elevator were out of order. Shortage of towels, TP, klennix, clothes hangers,…

Staff were very friendly.

Partner

10/10

Exceptional

07 Aug 2024

Ivy

I like the convenience of the property to the convention center.

Business Family

8/10

Excellent

03 Aug 2024

Jamese

No pool in August is very disappointing. Plus, one elevator working during the busy season was a major inconvenience.

Business_and_leisure Family

10/10

Exceptional

03 Aug 2024

Gamaliel

The stay at this property was very good. They had a good Staff and the property was well kept.

Business_and_leisure Family

8/10

Excellent

25 Jun 2024

William

4/5 - was missing the soap/shampoo/ conditioner bottles in the rest room. No big heal. Got more brought in. Our tub drained so slow … so you ended up bathing in dirty bath water. That was not good. Other than that great place to stay. Good breakfast.

Leisure Family

4/10

Poor

16 Jun 2024

Amber

Arrived to check in after midnight (we are in town for travel baseball) and our room was still dirty. After 45 or so minutes we had the room, but the manager and another staff member cleaned our room. The manager was apologetic- didn’t excuse the fact this room had been booked in advance and they were aware of us coming. The room was nice even though it was not the cleaniest, surrounding rooms were SUPER noisy all hours of the night…and the pool was CLOSED….

Leisure Family_with_children

10/10

Exceptional

01 Jun 2024

Max

Thoroughly enjoyed my stay. The breakfast was great and hit the spot. Will definitely be back.

Friends_and_family Family

4/10

Poor

07 May 2024

Jack

Our room was extremely loud and our last night there was horrible. People above us were jumping around from 9:30pm-1:30am. Despite 3 calls to front desk it continued and disrupted our stay and sleep. It is unlikely we would stay here again

4/10

Poor

07 May 2024

Robert

No housekeeping if you only stay two nights.
Poor breakfast availability.
TV too small and inconveniently placed.
No facial tissues available.

Leisure Family

10/10

Exceptional

28 Apr 2024

Carlos

Very wonderful staff!! Definitely enjoyed my visit

10/10

Exceptional

27 Apr 2024

Marcia

Beautiful hotel and the two ladies working both days were amazing

Business_and_leisure

10/10

Exceptional

09 Apr 2024

Angel

Every one was outstanding, the customer service was the best!

Leisure Family_with_children

4/10

Poor

20 Mar 2024

laszlo

Dirty Hotel not as advertised.

Checked in and the place is not as advertised. The listing shows Hot Tub and there is not one. The listing also shows a lobby bar and lounge but it has no functional or open bar lounge. The room was dirty and the fridge was not cleaned in a long time and had a science experiment of moldy food in the fridge. Notified front desk and they did nothing about it nor offered any kind of a discount. Very poor services.

Business Partner

10/10

Exceptional

25 Feb 2024

Stephanie

Great Getaway Stay

Love this hotel! Will definitely stay here each time we visit Winston Salem

Partner

10/10

Exceptional

21 Feb 2024

Kristina

Exceeded expectations

Leisure

10/10

Exceptional

17 Feb 2024

tabitha

Everything was fantastic!

Leisure Family

10/10

Exceptional

10 Feb 2024

Peter

New updated and clean

8/10

Excellent

29 Jan 2024

Verified traveler

“Ups and Downs: Room Excellence, Amenities Lacking

A colleague suggested the room, assuring me I wouldn't be let down, and they were correct. The room was excellent, and I'd certainly contemplate another stay. However, the absence of towels and the presence of pet hair on both the couch and floor were notable issues. While some might find these minor, essentials like towels and cleanliness matter.

Partner

10/10

Exceptional

28 Jan 2024

Maya

Upon arrival the front desk lady was welcoming, nice, and very professional.

Leisure Partner

10/10

Exceptional

12 Jan 2024

Robert

Everything

8/10

Excellent

06 Dec 2023

Tondalia

Na

10/10

Exceptional

05 Dec 2023

Amy

Great experience!

10/10

Exceptional

03 Dec 2023

Angel

This is a full suit, has everything you need for ayour stay . Big rooms big living are and kitchen, it does even have a standard size refrigerator, big closets. We loved.

Business_and_leisure Friends

8/10

Excellent

28 Nov 2023

Theron

Desk agent was great. Especially since Expedia said the room was a private spa hot tub room, which it was not. Was told there are no hot tubs in any rooms in the hotel. So, if it has pictures or description of having one on Expedia, then it is incorrect. They have a large walk in shower in studio rooms or a small tub/shower for handicap accessible rooms.

Leisure Self

4/10

Poor

25 Nov 2023

Alex

Trying to cram too many things into such a small room. Very cluttered.

10/10

Exceptional

22 Nov 2023

Andrea

Very nice

10/10

Exceptional

09 Sep 2023

teresa

I suggest this hotel for sure!

Beautiful hotel and very clean everywhere!

Friends_and_family Family

10/10

Exceptional

04 Aug 2023

Amelia

Fitness room was great!! And the people are so friendly!! We enjoyed our stay, location was convenient with things too do around!

Business_and_leisure Partner

4/10

Poor

24 Jul 2023

SOPHIA

They where able to switch my room after finding lots of ants in my bed. Ladies were kind. Very quiet.

Leisure Self

8/10

Excellent

19 Jul 2023

Armah

The staff was friendly and helpful! Room clean and tidy

Leisure Self

4/10

Poor

07 Jul 2023

Kaila

I specifically searched for a stay using a filter to include breakfast and a hot tub. The Residence Inn property description verbatim said, “all 108 rooms have comforts such as private hot tubs…”. This means that any room I choose should have a private hot tub. The room I chose had a walk in shower. I called Expedia and they contacted the hotel who was unwilling to make any concessions for their false description. Instead, Expedia offered a percentage off, which I appreciate. However, the whole purpose of this stay was for my husband to have some dad time and he loves hot tubs. We are both very disappointed with the hotel for false advertising and Expedia for not vetting the property descriptions for accuracy.

Leisure Self

10/10

Exceptional

15 Jun 2023

Steve

Great stop

Very nice and clean hotel in a good location

Business

10/10

Exceptional

20 May 2023

Sonya

I will stay again

We had a problem with our bathroom and the young lady at the desk handled it really quickly.

Friends_and_family Family

10/10

Exceptional

08 May 2023

Yorkiana Mercedes

Would visit again

Good area, close to the highway and hotel looked very clean and new. Staff were friendly and professional. I would absolutely staff there again.

Partner

10/10

Exceptional

29 Apr 2023

Lila

Perfect

All staff were friendly and professional, easy to approach with any questions or concerns. Spotless with comfortable furnishings. Nice breakfast with some unique options.

Self

6/10

Pleasant

18 Apr 2023

Tabitha

The property was nice and the room was really great! Originally was placed in a room and the tv was broken. The front desk lady seemed irritated bc I wanted to change rooms but as I paid for this stay I felt I should have all the amenities considered you knew the tv didn’t work before putting me in that room. Anyways, the Second Lady was really nice, she was easy to work with and pleasant.

Leisure Self

10/10

Exceptional

16 Apr 2023

Joseph

Place is legit. Very clean, nice rooms. The free breakfast in the morning was probably the best I ever had. Only thing was on Expedia it says there is a hot tub but there is not one. The actual hotel website does not say there is a hot tub I should have checked with them first but other than that highly recommend!!

Leisure Family

10/10

Exceptional

10 Apr 2023

Luz

Love the staff

Leisure Pet

8/10

Excellent

09 Apr 2023

Dorinda

The stay was nice, there were dogs barking all night so that was a different experience for me.

Partner

10/10

Exceptional

08 Apr 2023

Vincent

Great place to stay and enjoy the weekend. Great staffing

Business Friends

6/10

Pleasant

07 Apr 2023

Lee

Terrible internet connectivity

Decent hotel but internet was horrible. Not good for a busy trip.

Business

10/10

Exceptional

02 Apr 2023

madison

The cute guy at the desk was very friendly and helpful

Leisure Self

10/10

Exceptional

12 Jan 2023

Orpha

I enjoyed the warm hospitality of the staff, they seemed happy to answer questions and had bright smiles as they served. The atmosphere of my room feel clean and inviting. I like the benefits of the full kitchen and the spacious layout of the room. The location was excellent for a business trip and local shopping. I will definitely return many times.

Business_and_leisure Self

6/10

Pleasant

20 Dec 2022

Kelly

.

Leisure Family

8/10

Excellent

09 Nov 2022

Stephen

Great staff. Nice hotel but bed was uncomfortable, so I woke up sore and unrested.

Leisure Family

2/10

Poor

07 Oct 2022

Naombi

Staff was always watching tv or on their personal phone. Room floor was sticky, smelled like smoke, ants found in the room, black stuff at bottom of the shower and air handler was extremely loud. Staff couldn’t help with food suggestions either. Door to the room was dirty, water left in iron. So many issues that it would’ve been an immediate qa inspection fail. Left review for hotel and never received a response.

Leisure Partner

10/10

Exceptional

01 Oct 2022

TERRY

Great location

4/10

Poor

05 Sep 2022

Julia

The room was in no way the way it was portrayed in the pictures this was a expensive room without what was pro ised. Tge couch was dirty. Just overall wouod not stay here again. Staff did tge best tgey could to help. Butbit 2as a major disappointment.

Leisure Family

6/10

Pleasant

18 Aug 2022

Min

The property and room were overall clean. However there was a large urine stain on our carpet, presumably from a pet. The smell was overwhelming and when I informed the front desk about it they could not offer me a different room.

Leisure Family

10/10

Exceptional

14 Aug 2022

Jennifer

Nice weekend stay

Great room, very friendly staff, very clean.

Friends_and_family Family

4/10

Poor

05 Aug 2022

christina

Horrible

We usually stay at this hotel anytime we travel to Winston-Salem. This experience was one of the worse. Our room smeeled like an ash tray. Linens were not clean. Outside tables were not clean. School brrakfast is better than what was provided. We will not stay at this hotel again. Especially for that price.

Friends_and_family Family

10/10

Exceptional

19 Jun 2022

Elizabeth

We’ll be back

Super friendly staff, very clean. We were only in for a night but loved our room and slept great.

Friends_and_family Family

10/10

Exceptional

23 May 2022

Beth

Stayed one night but hated leaving. Excellent room that was modern and had everything I needed for a very nice stay.

Leisure Partner

2/10

Poor

23 May 2022

Doug

There was no mattress on the pullout bed in the suite. It was also missing a cushion. The staff gave me a blanket to use to fill in the cushion to use the couch itself as the second bed. It was unbelievable. The toilet barely flushed. The shower did not drain properly. The room smelled of stale smoke covered up by smelly carpet deodorizer that made the entire room smell like the inside of an old vacuum cleaner. Breakfast was a joke. The staff made no effort to help with the room problems. They acted annoyed that I asked for a mattress and complained themselves about how terrible a place this is. This was the nastiest, poorest run Marriott chain hotel I’ve ever been to. I was shocked at the condition of the place and the utter lack of interest by any staff to try to address the situation. Very disturbing that when I asked for help he just looked at me and said no there is not a thing that could be done about the condition. It was appalling.

Leisure Friends

6/10

Pleasant

02 May 2022

Mary M

No hypoallergenic pillows!

I requested feather-free pillows when I made my reservation. All pillows in the room contained feathers. I called the front desk and requested feather-free pillows and was told that someone would bring them right up. No one did. When we checked back with the front desk, we were told that none were available. We ended up using the throw pillows on the sofa, covering them with the pillow cases from the bed pillows.

Partner

2/10

Poor

29 Apr 2022

TOM

Terrible service

Stayed eight nights. Asked for my room to be serviced three consecutive days with NO service ! No one cared about any issues ! Garbage disposal did not work. Breakfast was tasteless. Worst Residence Inn I've ever stayed at.
Would not recommend !

Business

10/10

Exceptional

24 Apr 2022

Amanda

Positive experience

Everything about our stay was amazing. Our room was excellent. The girl at the front desk at night was very nice and polite. The next time we are in town we will stay here.

Partner

10/10

Exceptional

11 Apr 2022

Cathleen

Friendly and helpful staff

Business_and_leisure Partner

2/10

Poor

04 Apr 2022

Julius

We arrived at 9:30pm after a 7hr drive and were checked in to a disgusting room with trash and laundry everywhere. We were then told that there were no other rooms open but a suite...for 2 kids (boy and girl) and 2 adult. We went to the room at 11... showered and got my kids together. At 12 , as my kids were laying down, the front desk called with a room we originally asked for. No explanation as to why it took them 3 hours to find this room and why that wasnt the original offer. The new room had broken lamps, boken microwave and a very loud freezer. Also the door had air pressure issures and banged back and forth when people were coming in and out of the main door. Sounded like someone was entering our room. The men at the desk kept interrupting me as i was rightfully angry about the room situation and saying \"i get it, i understand \"....i was annoyed with this because they didnt have 7 and 10 year old almost passed out on a lobby couch and they werent coming up with a reasonable solution to \"understand \" my situation. The food was something from the doller store. Individual wrapped preheated sandwiches. We were going to a sports competition and none of it was ok or healthy for an active lifestyle.

I would never recommend this property to anyone based on the room not being clean, the haphazard way the issue got handled(Still waiting on managment to refund up for the dirty room then suite then a broken room) and the extream lack of accommodations for an extended stay.

Business Family_with_children

2/10

Poor

27 Mar 2022

Anthony

Room was filthy. I took pictures of nasty mess and hairs on my bed. There were bugs in the shower.

Business Self

10/10

Exceptional

23 Mar 2022

NormaJean

Very nice! One of my best days ever! It was quiet and relaxing. Located in a convenient location… Close to food, shopping, etc

Business_and_leisure Partner

10/10

Exceptional

17 Mar 2022

NormaJean

Beautiful, cozy and in a great location! Convenient to everything.

Leisure Partner

2/10

Poor

12 Dec 2021

Verified traveler

Terrible customer service and lack of maintenence.

Very good location but have terrible customer service and the carpet it is no clean inside and outside the room. Have some damage in the door and in the sofa bed.

I expected more from this hotel, but no was terrible.

Friends_and_family Family

10/10

Exceptional

03 Nov 2021

Verified traveler

Great place to stay. Felt like home. Comfy bed. Only gripe was the shower head not being consistent.

Partner

10/10

Exceptional

01 Nov 2021

Chris

Property was clean. Plenty of food options

Leisure Friends

6/10

Pleasant

11 Oct 2021

Margaret

Not clean. Floors were greasy and sticky. Carpet hadn’t been vacuumed. Huge spider in kitchen that should have been disposed of if the room was properly cleaned. Wonderfully attentive staff.

Leisure Partner

6/10

Pleasant

16 Aug 2021

Jason

So much potential, but never 100% clean.

Found food in my refrigerator, kitchen sink had not been cleaned. charged me a pet fee for one of my employees who didn't have a pet with her.

Business

2/10

Poor

16 Aug 2021

Katelyn

Terrible

Charged me twice for the room, no manager on-site, employees didn’t know what they were doing, hotel room wasn’t very clean, bathtub wasn’t clean.

Friends_and_family Family

8/10

Excellent

12 Aug 2021

Adriene Tammy

Not bad

The hotel was not bad and the staff was nice. I don’t like the smell of cigarettes and I smelled old cigarettes in my room. Room was clean.

Friends_and_family Family

8/10

Excellent

01 Aug 2021

Verified traveler

This room came with a kitchenette- bar seating for 2, larger refrigerator, two stove burner, full coffee pot, toaster. Such a cute well thought out room. Free Breakfast nice area lots of places close to get food and a gas station nearby .1 mile away. Would definitely stay here again in this pet friendly hotel.

Leisure Pet

8/10

Excellent

28 Jul 2021

Verified traveler

Hotel was nice and clean. Disappointed that the pool was closed, no housekeeping in our room, closed dinning.

Leisure Partner

6/10

Pleasant

21 Jul 2021

Dale

Let down

Room not cleaned good. Dirty wash clothes in bathroom. Horrible breakfast with very limited hours. Pool closed. Seems like owner/manager not keeping property up.

Friends_and_family Family

4/10

Poor

22 Jun 2021

Verified traveler

The property was very under staffed. When we checked in our room hadn't been inspected. We had no coffee maker or supplies, no towels, toilet paper, etc. When I went to get towels I asked for four since we were a party of four and they gave me three and a hand towel. I had to use a hand towel to dry off. The room was semi dirty and the whole hotel smelled bad.

Leisure Family

10/10

Exceptional

04 Jun 2021

Jennifer

Overall great! Only issue was floors were slippery in kitchen and bathroom and shower. Watch out for that as people are going to fall. Also be clear that rooms are not being serviced each day. I didn’t know I had to go get clean towels and more toilet paper from the front desk until I asked

Friends_and_family Family