Spark By Hilton Winston-Salem University

United States , Winston - Salem - NC
Winston-Salem, 200 Mercantile Dr.
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75 reviews shown

8/10

Excellent

13 Mar 2026

Dave

Nice clean room

Business Self

10/10

Exceptional

08 Mar 2026

Patricia

The staff really make you feel comfortable!!

Business

6/10

Pleasant

08 Mar 2026

Jody

The rooms were ok.

10/10

Exceptional

02 Mar 2026

Selena A

Did not use the gym!
NO problem with internet :>)!!!

Partner

10/10

Exceptional

01 Mar 2026

Jackie

Very friendly and accommodating staff. The hotel was very clean and attractive.

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Patricia

The staff is amazing!!

Friends

8/10

Excellent

18 Feb 2026

Liz

front desk staff was friendly and helpful

Family_with_children

6/10

Pleasant

18 Feb 2026

Joseph

Bed mattress was really bad

Partner

10/10

Exceptional

17 Feb 2026

Rachelle

Beautiful place for a quick overnight. Great value and friendly staff.

10/10

Exceptional

15 Feb 2026

Jalisa

Clean rooms and friendly staff.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Alethia

The room was really clean and the staff was super friendly and inviting

8/10

Excellent

12 Feb 2026

Kate

Friendly staff, good breakfast, but not the most clean… hard floors in the room tho, so that helps it feel cleaner.

Partner

8/10

Excellent

26 Jan 2026

Sarah

Great room just the whole reason we booked this specific hotel was for my daughter the pool was out of service.. but great hotel out of all

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Patricia

Wonderful

Business

8/10

Excellent

19 Jan 2026

Jacquelynne

I was very underwhelmed by the breakfast offerings. The advertisement madeit seemed like the breakfast would have many selections. Instead, there wasn't much not even a waffle machine. Stale bagels, instant oatmeal and a yogurt dispenser that was empty or broken.

Leisure Family

2/10

Poor

18 Jan 2026

McKenzie

I would not recommend this hotel. When I placed the reservation I specifically chose a room with a mobility bathtub when I arrived we were placed in a room with a roll in shower so we had to switch rooms. They placed us at the beginning of the hall lower level and it was very very noisy. All night you could hear the doors slamming shut. The hallway reeked of pot and the heating unit was very loud and noisy. On the second day of a 3 day stay we were told for the first time that the pool was closed. I was disappointed by this as it was why we were choosing this hotel. No one told us at check in the pool was closed. When I spoke with the manager he blamed Expedia and Expedia had to contact the hotel and it became a 3 hour situation of where I was communicating with Expedia and the manager trying to see about any type of compensation for this issue. I was really just hoping initially for the manager to be understanding and apologetic which he was not. He was very rude and not helpful. I would not recommend this hotel to anyone. Expedia thankfully took care of the issue and gave me partial credits on my account for the hotels failure of communicating the pool was closed.

Leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Kathy

Convenient hotel with super helpful and friendly staff! This was perfect for a one night stay and has lots of restaurants, stores and amenities very close by. The hotel was clean and well maintained. We would absolutely stay here again.

Leisure Family

8/10

Excellent

06 Jan 2026

John

Hotel and room were clean. Breakfast was lacking.

6/10

Pleasant

05 Jan 2026

Sharon

Room was clean enough, there was debris on the floor that looked like it possibly came off the wall or ceiling that was not swept up. Room description stated King bed with pull out sofa but there was no sofa just a single chair.

Leisure Family

2/10

Poor

22 Dec 2025

Christopher

First we got there and checked in and got put in a room and the tv would not work. Maintenance came and plugged in the tv but didn’t wait to see if it worked. It had a message that it could not connect to network so it still did not work. We left to get something to eat and let the lady at the front desk know we would be back and she said she would let maintenance know. We got back and went to our room and the locked blinked green but would not open. We went back to the front desk and no one was still there. We called the front desk several times, called out for someone, knocked on the counter, knocked on doors with housekeeping and employees only on the doors.We waited at least 30 minutes before she showed up. She said the phone did not ring when it clearly did since we called and were standing at the counter. Don’t know what she was doing that she was gone that long. She re-programmed the key and it still did not work. She had to come to the door and use it and push into the door and then it opened. I would not recommend based on that. The bed was comfortable and that was the highlight. Breakfast was mediocre.

10/10

Exceptional

18 Dec 2025

Andrew

Room was great, and the staff was very friendly and helpful.

10/10

Exceptional

11 Dec 2025

Bruno

An excelent place to stay. We loved the hotel, new hotel, super clean and organized , I think the breakfast could be a bit more varied; I missed having cheeses, proteins, and a greater variety of fruits.

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Crystal

We had to switch rooms because of issues with the AC and shower faucet but were accomodated appropriately and quickly with a simple room change.

Leisure Partner

8/10

Excellent

30 Nov 2025

Marina

5 stars for Brittany!! She is so happy and informative, something a lot of customer service these days lack. Room was clean and pretty cute, very comfy bed!! Slept really well. Breakfast was decent too and very organized/ clean. Nice lil tea/ coffee area too. Mint tea on a rainy day was a treat. Only deducting a star cuz there was construction going on (not noisy, just hard to walk around/ open doors) in the lobby and the pool was closed for part of the time I was there.

Leisure Friends

10/10

Exceptional

28 Nov 2025

Anthony

Room is reasonably priced and quite area. Resturants are also less than 1 mild away. Newly renovated and nice.

10/10

Exceptional

22 Nov 2025

Steven

Nice stay

Business Self

10/10

Exceptional

08 Nov 2025

Summer

The staff were friendly and the room was clean. There was plenty of parking. The gym had everything I needed as well.

Leisure Family

10/10

Exceptional

08 Nov 2025

Edward

The front desk staff was outgoing and extremely helpful. The room was spotless! We have a service dog and felt very at home and comfortable with him being in our room and in the hotel (except for the eating area, we understood). We did make a suggestion that the hotel put a trash bin out the back entrance or inside the back door for dog waste as our room was closer to that exit door.

Leisure Pet

10/10

Exceptional

02 Nov 2025

Dave

Breakfast was fresh, not many choices beyond Carbs though. Parking was ample and staff was very helpful

Friends_and_family Family

2/10

Poor

31 Oct 2025

Charles

No hot water one day and Luke warm the next with minimal water pressure. Not a nice place for $300 per night.

Leisure Family

10/10

Exceptional

27 Oct 2025

Deborah

Parking appeared safe. Breakfast was limited; staff were pleasant. Most important a clean and secure room

Leisure Partner

8/10

Excellent

27 Oct 2025

Suzanne

I am very disappointed in Expedia. I arrived at the hotel to find that my reservation had been completely canceled because the card Expedia had on file for the reservation had been compromised. No one contacted me about this and the hotel was completely sold out because of lots of events in the area. The hotel staff worked diligently to help me find a place to stay on Friday night and was able to accommodate me for Saturday night.
This was a very stressful situation that the hotel staff handled. I should have been contacted by Expedia to know of this issue and the hotel should have had my contact information to handle this situation. Expedia needs to improve its communication. Please make efforts to improve this.

Leisure

6/10

Pleasant

15 Oct 2025

Craig

The hotel felt like it was built recently (past decade), but feels like a motel 6 once you get in. Poor indoor lighting and poor landscaping give a bad vibe right off. The room accommodations were adequate and the price was competitive. The staff was friendly enough; the night shift desk worker was a little odd but nice enough. The internet was very slow, but that could be the standard for the free package. Breakfast was lacking in many ways. While I give this hotel a 3-star rating, I’m told by friends that attended the same event as I did and stayed in other nearby hotels that their hotels disappointed about the same.

Business Family_with_children

10/10

Exceptional

13 Oct 2025

Mary Ellen

Hotel is very clean and reception employees very pleasent and helpful. Breakfast was ok too. If they had eggs other than the hard boiled that they did have, with sausage...I'd give them a 10/10.

Partner

10/10

Exceptional

06 Oct 2025

Rene

Very nice

Leisure Self

4/10

Poor

28 Sep 2025

Dana

Sean at the front desk was excellent. Truly went above and beyond. Unfortunately, the hotel was a disappointment. The toilet was running for 2 days and often didn’t flush. I let the front desk know but nothing was fixed. We also found out that they only offer housekeeping every other day. They never let us know that at check in. Staff was extremely friendly but we can’t recommend this property.

Leisure

6/10

Pleasant

28 Sep 2025

Maria

Walls were like paper so we heard everything from other rooms.

Leisure Partner

8/10

Excellent

15 Sep 2025

Rosario

I love the green sorrounding

Leisure Family

6/10

Pleasant

14 Sep 2025

Anna

The property itself was clean, average. Staff members were very welcoming and friendly. A lot of homeless near the property. There was a pool but was too cold to swim in, felt colder than hose water so that was a bummer my kiddo was super excited. Overall ok stay.

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Florence

Property condition & facilities

Business Self

8/10

Excellent

06 Sep 2025

Debra

The staff at the front desk were very helpful. We enjoyed our stay.

Leisure Family

10/10

Exceptional

31 Aug 2025

Fadi

Lovely stay, in all aspects.

Leisure Family

10/10

Exceptional

28 Aug 2025

Sebastian

Nice clean room.

10/10

Exceptional

24 Aug 2025

Lisa

Super friendly staff!

Leisure

6/10

Pleasant

21 Aug 2025

Laura

Room smelled like marijuna

The hotel was very clean and the staff was very friendly. We had a situation with the room next-door to ours. A couple came in and were fighting and screaming most of the evening. As the night progressed, I noticed the smell of marijuana coming from the room. I called the front desk and the front desk clerk came down to confirm and asked them to leave. They did leave, but the smell of marijuana lingered all night long And I had young children in the room with me so that wasn’t fun to be smelling that the whole night. I’m not sure how full the hotel was, but it would have been nice to have been offered to move to a different room or even to have been given a refund Because sleeping in a room that smelled like marijuana all night was not on my agenda.

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

DOUGLAS

Don't promise EV charging if not active...folks depend on it!

10/10

Exceptional

03 Aug 2025

Lehua

It was a clean, comfortable, and convenient. The staff was very friendly.

Leisure Partner

10/10

Exceptional

27 Jul 2025

ROBERTO

Excellent customer service, clean room, and close to different attractions.

4/10

Poor

27 Jul 2025

Ashley

Although this is owned by Hilton, you would never know. The staff member at the front desk acted annoyed that he had to do his job. It appeared the hotel was very old and they attempted to just “cover things up, ” literally. There was a soft spot in our floor that was noticeable when my 2 year old walked over it. The pool was open, but shouldn’t have been—it was green and cloudy (you couldn’t see the bottom). I wish I would’ve taken pictures (we didn’t let our kids swim). I would never stay here again.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Sabrina

Beautiful hotel

Leisure Partner

10/10

Exceptional

26 Jul 2025

Julie

Friendly staff, clean and the breakfast was ok. We would stay here again.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Melissa

Nice updates and quiet , spacious room

10/10

Exceptional

15 Jul 2025

Kristy

Convenient and clean

Leisure Partner

10/10

Exceptional

14 Jul 2025

Jonathan

Nice and clean very updated friendly staff

Leisure Partner

10/10

Exceptional

11 Jul 2025

Ron

Staff great, Hotels.com not.

The stay was excellent, however, the booking through Hotels.com was not in their system. The staff solved the issue and got us a room but our confirmation from Hotels.com did not coordinate with Spark.

Friends_and_family Friends

4/10

Poor

09 Jul 2025

David

We called ahead to confirm presence of EV chargers, and were told they indeed were there and working. Upon arrival, we discovered they had not yet been enabled and we could not charge. Being misled is not good, and we will avoid Hilton properties in the future.

Leisure Family

8/10

Excellent

05 Jul 2025

DOUGLAS

Location good

Family

6/10

Pleasant

05 Jul 2025

Amber

This property is not up to par with the Hilton brand. It was much closer to staying at a Days Inn or Motel 6

Leisure Family

6/10

Pleasant

02 Jul 2025

Shaneka

It was unlike any property I've ever seen. Entrance was pretty nice. When you go into the room there's a greeting on the TV with your name on it! I loved that! Made me feel welcomed, thought of and cared about. Staff didn't leave you waiting even in passing spoke. Just don't care for the area it was in.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Robin

our day was nice and comfortable. The staff was very accommodating and professional.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Michael

Check in was a breeze and Victor was incredibly nice and helped us find the perfect room. The room was clean, comfortable and well appointed.

Indoor pool was clean and the kids loved it. The pool hall though was extremely hot, like a sauna.

Breakfast offerings have been trimmed to only cold items. Not a vast variety but something is better than nothing at all. Manager was attending to the stock and was so very nice asking how our stay was and thanked us for staying.

Every employee we encountered were incredibly nice, asked how our room was and thanked us for staying. Felt very welcomed and very happy with our stay.

Leisure Family_with_children

8/10

Excellent

24 Jun 2025

Greg

Room was clean and comfortable. Staff was friendly and helpful. Breakfast offerings were a bit sparse, but adequate.

Leisure Partner

10/10

Exceptional

23 Jun 2025

Joshua

Great hotel to lodge

Leisure Self

10/10

Exceptional

20 Jun 2025

Jonathan

All good

10/10

Exceptional

20 Jun 2025

Robin

The staff were so friendly and helpful. The place was very clean. I would recommend this hotel to family and friends for sure. The only thing negotive I would have to say is that the coffee was to strong. Lol. Yes I say that with a laugh because some people like strong coffee.

Leisure Partner

8/10

Excellent

13 Jun 2025

Stuart

Hotel staff was great. Room comfortable. Wish there was in room coffee, and the water needs to be hotter in the bathroom. Would stay again.

Leisure Family

2/10

Poor

07 Jun 2025

michael

Had water leaking from the ceiling in the bathroom at 3 AM. It took almost an hour to get it cleaned up and stopped. We would like a full refund for the evening.

4/10

Poor

26 May 2025

Daniel

Unpleasant experience . Front desk insisted we had not pre/ paid even though I showed him my hotels.com receipt . I felt somewhat tricked into swiping my card for a security deposit but then he also charged for one night . So I was charged twice for one night . It took a lot of arguing for him to agree to call the manager and reverse the charge . He was telling me he knows how to do his job but clearly he did not . So not just making an error but insisting he was right . So unpleasant . Ended up staying in Winston Salem two more nights but stayed elsewhere . Will not return

10/10

Exceptional

23 May 2025

Karen

Great Stay!

We originally booked at another hotel down the street and had a horrible experience so we moved to The Spark. It was better than expected and a wonderful stay.

Partner

10/10

Exceptional

19 May 2025

Nancy

Perfect place to stay! We would stay there again.

Leisure Partner

10/10

Exceptional

18 May 2025

Jeanette

The receptionist Olivia was friendly and helpful. My room was clean and smelled clean.

Friends_and_family Family

2/10

Poor

17 May 2025

Robert

Sadly, after I checked in and began preparing for the next day, I found that not only was the small fridge not working, but neither was the TV. I will admit that I didn't call the front desk because I was only there for one night. When I got up at 5 am to head to work, I also found the shower drain in the tub clogged. This hotel is clearly NOT worth $249.00

Business Self

10/10

Exceptional

15 May 2025

William

We were in the area for a mid-week wedding and enjoyed our stay. The grounds were clean, the staff very friendly, but the choices of breakfast were minimal (cereals and breads).

Friends_and_family Family

8/10

Excellent

12 May 2025

Billy

The property was very noce with great services. The only issue was that google maps took us to the Double Tree by Hilton instead of Sparks by Hilton which was directly behind the other hotel.

Business Family_with_children

8/10

Excellent

10 May 2025

Christopher

Staff was very nice and the bed was comfortable. The property/parking area needed to have someone walk around and pick up all the trash around outside.
Also the gym was closed and couldnt be used.

Business_and_leisure Partner