Name: Spark By Hilton Winston-Salem University
Address: 200 Mercantile Dr., Winston-salem, 27105, US

10/10

Exceptional

02 Aug 2026

Mary B

Very clean hotel with friendly staff. Breakfast was good with hot and cold choices along with good coffee and juices. We would certainly stay there again!

10/10

Exceptional

01 Aug 2026

David

The room was clean and the breakfast was very good. Good decor. All in all it was a very nice stay. I would certainly stay here again.

6/10

Pleasant

28 Jul 2026

Jill

Breakfast

10/10

Exceptional

28 Jul 2026

Susan

The room was perfect for our 3-day stay. The facility was clean and well-maintained. The bed was comfortable. Staff was friendly and helpful. We did not try the buffet this time, choosing to sleep instead. There are plenty of parking spaces. We would definitely consider staying again when in Winston-Salem.

10/10

Exceptional

25 Jul 2026

James

Great place to stay

10/10

Exceptional

20 Jul 2026

Mar

Breakfast great variety.

Friends

10/10

Exceptional

16 Jul 2026

Vanessa

I enjoyed that my room didn’t have rug or carpet . The musty smell was not there which I appreciate it . The only thing I would’ve changed was that I needed to go to the front desk for new towels since housekeeping comes every other day

Family_with_children

10/10

Exceptional

13 Jul 2026

Scott

Clean room

Family_with_children

10/10

Exceptional

11 Jul 2026

Patricia

The property is well maintained.And the staff !! I can't rave enough about them!!!

10/10

Exceptional

10 Jul 2026

Anthony

Room was clean. Bed was comfortable. Breakfast good good

Partner

10/10

Exceptional

08 Jul 2026

Devan

Great place friendly staff

Business Friends

10/10

Exceptional

08 Jul 2026

Keith

Taylor or Tayler was on point with everything very informative and accommodating at late check in after a disaster booking on Expedia (Days Inn) in Selma, NC after going to my old Command SGM Haswell’s funeral on 07/07/2026. I left Selma, NC and was headed back home to Lenoir NC. Taylor was exceptionally great at her job and she had a heart and was sympathetic to what I had just went through at the last hotel. I also liked this hotel was smoke free, thank you for that environment on the hotel grounds!!!

Pet

10/10

Exceptional

07 Jul 2026

Doreen

Nice property for the price.

Self

10/10

Exceptional

07 Jul 2026

Marvin

The staff members were very friendly and helpful in getting me in a room close to the office, due to my health issues. Noah, and sean really went beyond what other members at other hotels do to make sure customers are comfortable and feel welcome.

Partner

10/10

Exceptional

03 Jul 2026

Wanda

I had no idea about this gem!!! Everything about my stay was absolutely amazing. The AGM (Brentney) was the best! I will definitely recommend this gem to my visiting family

Partner

2/10

Poor

29 Jun 2026

David

I tried to change my booking (prepaid) to extend for an additional day, but it would not let me. So i proceeded to try and book a hotel room for the next day as well and accidentally booked the same day (22nd). I noticed the error and reached out to the site and they said a GM would have to approve any change or refund. So i booked a 3rd day in hopes that they would notice the innocent mistake and refund the 2nd room for the 22nd. THey refused to do so and my flight ended up being canceled so i had 2 rooms for the 22nd that I was not able to use. They refused to refund either of the bookings and the GM was extraordinarily unhelpful or understanding. I will NEVER stay with another Spark hotel as this was a joke.

Self

8/10

Excellent

28 Jun 2026

Alexandre

Très bon rapport qualité prix

Partner

2/10

Poor

20 Jun 2026

Robin

We picked the property because it was a Hilton and for the pool. The pool was closed, the whole first floor reeked of Chlorine. The hallways reeked of a floral scent to cover odors but you could still smell the marijuana. Our room smelled like marijuana. We were traveling with a toddler and both rooms had wires hanging out from under the a/c units. And there was no toilet paper in the room. Also, the floors were dirty. Also, wifi only for Hilton members. No desk chair just a low stool. Staff was not helpful. They said they were aware and that's just the way it is. Very poorly managed establishment.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Melissa

First off had to wait for staff to check in. Second pool was out of order. Third noisey from kids crying & running up down hall. Four beds kept sliding away from wall ( needs brakes or rugs so dont roll. Wires hanging out under AC unit & blinked all night. Outside all trash was full no one dumped them. Last but not least breakfast was not good ( they nees atleast a toast option for those that dont do bagels or cereal. ) . Was not a enjoyable over night stay for us and there was 4 of us.

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

amy

The pool was closed. This was very disappointing bc it was the main reason we booked. The staff was friendly but he didn't know when the pool would be opened up. Standing near the pool door you could smell stinky water.

Family_with_children

6/10

Pleasant

14 Jun 2026

Tammy

Besides the problem with the front entrance rug where my sister fell, you have a serious problem with gnats. The 1st thing I saw on the muffins were gnats and the were in the room also. I am glad I had brought my Lysol but that did nothing for the annoying little black gnats. Rooms clean and the young lady that checked me in and helped me with my sister, I give a thumbs up. Parking spaces are a little narrow, but I will return one day in the future, Lord willing. Have a great day and refuse to have a bad one

Family

8/10

Excellent

14 Jun 2026

Matthew

👍

Family

10/10

Exceptional

10 Jun 2026

Douglas

Everything was great, no complaints

Partner

8/10

Excellent

03 Jun 2026

Guadalupe

Esta limpio el cuarto

Friends

8/10

Excellent

03 Jun 2026

Deborah

The fee for pet was very high for a single overnight stay. $75.00

4/10

Poor

03 Jun 2026

Jasmine

I wish my family knew the pool was not open prior to arriving

Family_with_children

6/10

Pleasant

24 May 2026

Villa

The beds were like box springs and the floor joints are about to blow all I heard was a 120yr old barn house floor with regular walking in the room above.. oh and the noisy wall unit

Self

10/10

Exceptional

16 May 2026

Dannie

Hotel was very clean and quiet, due to a Break Down on the Road we arrived late and they were so cooperative with us.

We will stay again.

Dan Davis

Partner

8/10

Excellent

12 May 2026

Lia

The staff is amazing. The building does have a strong smell of a college dorm and like a teenager with too much cologne. However, scent aside it had everything I needed and was quick and easy.

8/10

Excellent

07 May 2026

William

Very nice staff

10/10

Exceptional

05 May 2026

Michelle

The indoor pool was closed. Hot water was not consistent. Although, the entire hotel was very clean and smelled nice. Comfortable beds, quiet neighborhood, near the highway.

Partner

10/10

Exceptional

02 May 2026

Debra

Friendly and helpful staff. Great location. Clean and quiet.

Self

4/10

Poor

29 Apr 2026

Susie

The room was clean and fine/very minimal amenities, but the rest of the hotel is in need of a renovation and cleaning. The hallway carpets need to be cleaned/changed out completely and there is an odor in the hallways that is not pleasant. The rooms are fine, owner and odor-free.

Partner

10/10

Exceptional

26 Apr 2026

Tanieka

My experience at this hotel was fantastic. The staff was incredibly friendly and accommodating from the moment we arrived. They even allowed us to check in early, which was a huge plus. The hotel itself was great, and it was conveniently located.

Family_with_children

8/10

Excellent

26 Apr 2026

Amy

Parking was easy, both people at the desk were very personable and hotel was close to a variety of food
Choices and the coliseum we needed to attend.

Partner

6/10

Pleasant

26 Apr 2026

Nikki

Front desk staff was friendly, there was no hot breakfast...just yogurt, bagels, and fruit. Rooms and building were ok, it looked like really old hotel that Spark bought and tried to remodel but still was old.

Family_with_children

10/10

Exceptional

26 Apr 2026

Mark

Perfect

10/10

Exceptional

21 Apr 2026

Tammy

This was absolutely the cleanest hotel ever. The two employees working when we checked in, which was late, were young but they were fantastic. They actually appeared to enjoy their job. A bonus now days. I would highly recommend Hilton Spark.

Family

2/10

Poor

19 Apr 2026

Thomas

Do not advertise a pool if it is closed and under construction. Would have chose another property had we known this.

10/10

Exceptional

14 Apr 2026

Michelle

Clean room

10/10

Exceptional

13 Apr 2026

Megan

Everything was great except the indoor pool was closed during our stay.

Partner

8/10

Excellent

10 Apr 2026

Leah

Clean room, updated throughout, super friendly staff.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Shannon

Great hotel! Thank you!

Family

6/10

Pleasant

07 Apr 2026

Hector

I was not made aware the pool was out of service and I selected this hotel specifically for the indoor pool. Kind of ruined my anniversary trip

Partner

10/10

Exceptional

31 Mar 2026

Matthew

Room was clean. Staff was great. Breakfast was included

Partner

6/10

Pleasant

31 Mar 2026

Sherry

Ok

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Matthew

Fine stay. Simple place. Clearly just renovated, but done in a decent way. I did hear a bit of noise both nights (dogs, kids), but nothing I couldn't sleep through.

Self

8/10

Excellent

22 Mar 2026

Teresa

Very clean. Staff friendly.

Self

10/10

Exceptional

22 Mar 2026

Ricky

Ok

8/10

Excellent

20 Mar 2026

Jarrett

The pool was closed.
The gym was ok.
I expected more of the breakfast options but i understand for the price i paid overall. Staff was AWESOME. Very friendly and engaging.

Family_with_children

8/10

Excellent

13 Mar 2026

Dave

Nice clean room

Business Self

10/10

Exceptional

08 Mar 2026

Patricia

The staff really make you feel comfortable!!

Business

6/10

Pleasant

08 Mar 2026

Jody

The rooms were ok.

10/10

Exceptional

02 Mar 2026

Selena A

Did not use the gym!
NO problem with internet :>)!!!

Partner

10/10

Exceptional

01 Mar 2026

Jackie

Very friendly and accommodating staff. The hotel was very clean and attractive.

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Patricia

The staff is amazing!!

Friends

8/10

Excellent

18 Feb 2026

Liz

front desk staff was friendly and helpful

Family_with_children

6/10

Pleasant

18 Feb 2026

Joseph

Bed mattress was really bad

Partner

10/10

Exceptional

17 Feb 2026

Rachelle

Beautiful place for a quick overnight. Great value and friendly staff.

10/10

Exceptional

15 Feb 2026

Jalisa

Clean rooms and friendly staff.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Alethia

The room was really clean and the staff was super friendly and inviting

8/10

Excellent

12 Feb 2026

Kate

Friendly staff, good breakfast, but not the most clean… hard floors in the room tho, so that helps it feel cleaner.

Partner

8/10

Excellent

26 Jan 2026

Sarah

Great room just the whole reason we booked this specific hotel was for my daughter the pool was out of service.. but great hotel out of all

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Patricia

Wonderful

Business

8/10

Excellent

19 Jan 2026

Jacquelynne

I was very underwhelmed by the breakfast offerings. The advertisement madeit seemed like the breakfast would have many selections. Instead, there wasn't much not even a waffle machine. Stale bagels, instant oatmeal and a yogurt dispenser that was empty or broken.

Leisure Family

2/10

Poor

18 Jan 2026

McKenzie

I would not recommend this hotel. When I placed the reservation I specifically chose a room with a mobility bathtub when I arrived we were placed in a room with a roll in shower so we had to switch rooms. They placed us at the beginning of the hall lower level and it was very very noisy. All night you could hear the doors slamming shut. The hallway reeked of pot and the heating unit was very loud and noisy. On the second day of a 3 day stay we were told for the first time that the pool was closed. I was disappointed by this as it was why we were choosing this hotel. No one told us at check in the pool was closed. When I spoke with the manager he blamed Expedia and Expedia had to contact the hotel and it became a 3 hour situation of where I was communicating with Expedia and the manager trying to see about any type of compensation for this issue. I was really just hoping initially for the manager to be understanding and apologetic which he was not. He was very rude and not helpful. I would not recommend this hotel to anyone. Expedia thankfully took care of the issue and gave me partial credits on my account for the hotels failure of communicating the pool was closed.

Leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Kathy

Convenient hotel with super helpful and friendly staff! This was perfect for a one night stay and has lots of restaurants, stores and amenities very close by. The hotel was clean and well maintained. We would absolutely stay here again.

Leisure Family

8/10

Excellent

06 Jan 2026

John

Hotel and room were clean. Breakfast was lacking.

6/10

Pleasant

05 Jan 2026

Sharon

Room was clean enough, there was debris on the floor that looked like it possibly came off the wall or ceiling that was not swept up. Room description stated King bed with pull out sofa but there was no sofa just a single chair.

Leisure Family

2/10

Poor

22 Dec 2025

Christopher

First we got there and checked in and got put in a room and the tv would not work. Maintenance came and plugged in the tv but didn’t wait to see if it worked. It had a message that it could not connect to network so it still did not work. We left to get something to eat and let the lady at the front desk know we would be back and she said she would let maintenance know. We got back and went to our room and the locked blinked green but would not open. We went back to the front desk and no one was still there. We called the front desk several times, called out for someone, knocked on the counter, knocked on doors with housekeeping and employees only on the doors.We waited at least 30 minutes before she showed up. She said the phone did not ring when it clearly did since we called and were standing at the counter. Don’t know what she was doing that she was gone that long. She re-programmed the key and it still did not work. She had to come to the door and use it and push into the door and then it opened. I would not recommend based on that. The bed was comfortable and that was the highlight. Breakfast was mediocre.

10/10

Exceptional

18 Dec 2025

Andrew

Room was great, and the staff was very friendly and helpful.

10/10

Exceptional

11 Dec 2025

Bruno

An excelent place to stay. We loved the hotel, new hotel, super clean and organized , I think the breakfast could be a bit more varied; I missed having cheeses, proteins, and a greater variety of fruits.

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Crystal

We had to switch rooms because of issues with the AC and shower faucet but were accomodated appropriately and quickly with a simple room change.

Leisure Partner

8/10

Excellent

30 Nov 2025

Marina

5 stars for Brittany!! She is so happy and informative, something a lot of customer service these days lack. Room was clean and pretty cute, very comfy bed!! Slept really well. Breakfast was decent too and very organized/ clean. Nice lil tea/ coffee area too. Mint tea on a rainy day was a treat. Only deducting a star cuz there was construction going on (not noisy, just hard to walk around/ open doors) in the lobby and the pool was closed for part of the time I was there.

Leisure Friends

10/10

Exceptional

28 Nov 2025

Anthony

Room is reasonably priced and quite area. Resturants are also less than 1 mild away. Newly renovated and nice.

10/10

Exceptional

22 Nov 2025

Steven

Nice stay

Business Self

10/10

Exceptional

08 Nov 2025

Summer

The staff were friendly and the room was clean. There was plenty of parking. The gym had everything I needed as well.

Leisure Family

10/10

Exceptional

08 Nov 2025

Edward

The front desk staff was outgoing and extremely helpful. The room was spotless! We have a service dog and felt very at home and comfortable with him being in our room and in the hotel (except for the eating area, we understood). We did make a suggestion that the hotel put a trash bin out the back entrance or inside the back door for dog waste as our room was closer to that exit door.

Leisure Pet

10/10

Exceptional

02 Nov 2025

Dave

Breakfast was fresh, not many choices beyond Carbs though. Parking was ample and staff was very helpful

Friends_and_family Family

2/10

Poor

31 Oct 2025

Charles

No hot water one day and Luke warm the next with minimal water pressure. Not a nice place for $300 per night.

Leisure Family

10/10

Exceptional

27 Oct 2025

Deborah

Parking appeared safe. Breakfast was limited; staff were pleasant. Most important a clean and secure room

Leisure Partner

8/10

Excellent

27 Oct 2025

Suzanne

I am very disappointed in Expedia. I arrived at the hotel to find that my reservation had been completely canceled because the card Expedia had on file for the reservation had been compromised. No one contacted me about this and the hotel was completely sold out because of lots of events in the area. The hotel staff worked diligently to help me find a place to stay on Friday night and was able to accommodate me for Saturday night.
This was a very stressful situation that the hotel staff handled. I should have been contacted by Expedia to know of this issue and the hotel should have had my contact information to handle this situation. Expedia needs to improve its communication. Please make efforts to improve this.

Leisure

6/10

Pleasant

15 Oct 2025

Craig

The hotel felt like it was built recently (past decade), but feels like a motel 6 once you get in. Poor indoor lighting and poor landscaping give a bad vibe right off. The room accommodations were adequate and the price was competitive. The staff was friendly enough; the night shift desk worker was a little odd but nice enough. The internet was very slow, but that could be the standard for the free package. Breakfast was lacking in many ways. While I give this hotel a 3-star rating, I’m told by friends that attended the same event as I did and stayed in other nearby hotels that their hotels disappointed about the same.

Business Family_with_children

10/10

Exceptional

13 Oct 2025

Mary Ellen

Hotel is very clean and reception employees very pleasent and helpful. Breakfast was ok too. If they had eggs other than the hard boiled that they did have, with sausage...I'd give them a 10/10.

Partner

10/10

Exceptional

06 Oct 2025

Rene

Very nice

Leisure Self

4/10

Poor

28 Sep 2025

Dana

Sean at the front desk was excellent. Truly went above and beyond. Unfortunately, the hotel was a disappointment. The toilet was running for 2 days and often didn’t flush. I let the front desk know but nothing was fixed. We also found out that they only offer housekeeping every other day. They never let us know that at check in. Staff was extremely friendly but we can’t recommend this property.

Leisure

6/10

Pleasant

28 Sep 2025

Maria

Walls were like paper so we heard everything from other rooms.

Leisure Partner

8/10

Excellent

15 Sep 2025

Rosario

I love the green sorrounding

Leisure Family

6/10

Pleasant

14 Sep 2025

Anna

The property itself was clean, average. Staff members were very welcoming and friendly. A lot of homeless near the property. There was a pool but was too cold to swim in, felt colder than hose water so that was a bummer my kiddo was super excited. Overall ok stay.

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Florence

Property condition & facilities

Business Self

8/10

Excellent

06 Sep 2025

Debra

The staff at the front desk were very helpful. We enjoyed our stay.

Leisure Family

10/10

Exceptional

31 Aug 2025

Fadi

Lovely stay, in all aspects.

Leisure Family

10/10

Exceptional

28 Aug 2025

Sebastian

Nice clean room.

10/10

Exceptional

24 Aug 2025

Lisa

Super friendly staff!

Leisure

6/10

Pleasant

21 Aug 2025

Laura

Room smelled like marijuna

The hotel was very clean and the staff was very friendly. We had a situation with the room next-door to ours. A couple came in and were fighting and screaming most of the evening. As the night progressed, I noticed the smell of marijuana coming from the room. I called the front desk and the front desk clerk came down to confirm and asked them to leave. They did leave, but the smell of marijuana lingered all night long And I had young children in the room with me so that wasn’t fun to be smelling that the whole night. I’m not sure how full the hotel was, but it would have been nice to have been offered to move to a different room or even to have been given a refund Because sleeping in a room that smelled like marijuana all night was not on my agenda.

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

DOUGLAS

Don't promise EV charging if not active...folks depend on it!

10/10

Exceptional

03 Aug 2025

Lehua

It was a clean, comfortable, and convenient. The staff was very friendly.

Leisure Partner

10/10

Exceptional

27 Jul 2025

ROBERTO

Excellent customer service, clean room, and close to different attractions.

4/10

Poor

27 Jul 2025

Ashley

Although this is owned by Hilton, you would never know. The staff member at the front desk acted annoyed that he had to do his job. It appeared the hotel was very old and they attempted to just “cover things up, ” literally. There was a soft spot in our floor that was noticeable when my 2 year old walked over it. The pool was open, but shouldn’t have been—it was green and cloudy (you couldn’t see the bottom). I wish I would’ve taken pictures (we didn’t let our kids swim). I would never stay here again.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Sabrina

Beautiful hotel

Leisure Partner