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Courtyard Winston-Salem Hanes Mall
Winston - Salem - NC · United States
Westbrook Plaza Dr, 1600View location
8.4/10Excellent829 Reviews
Cleanliness8.8/10 8.8
Service8.8/10 8.8
Comfort8.6/10 8.6
Condition8.4/10 8.4
Location8.8/10 8.8
Neighborhood9.0/10 9.0
Quality7.0/10 7.0
Value7.8/10 7.8
Amenities8.2/10 8.2
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Courtyard Winston-Salem Hanes Mall
Located in Winston-Salem's business district, the Courtyard by Marriott Winston-Salem Hanes Mall is a short drive from Hanes Mall and Wilkes Regional. This hotel offers 122 guestrooms with LCD televisions, complimentary Wi-Fi, and cable programming. Private bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.
Guests can enjoy amenities such as a fitness center, a seasonal outdoor pool, and on-site dining at The Bistro, featuring American cuisine and a bar/lounge. A coffee shop/cafe and cooked-to-order breakfasts are also available. For business travelers, the hotel provides a business center, express check-out, and meeting rooms.
Free self-parking is available on-site.
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When you stay at Courtyard by Marriott Winston-Salem Hanes Mall in Winston-Salem, you'll be in the business district, within a 15-minute drive of Hanes Mall and Wake Forest University.
This hotel is 0.6 mi (1 km) from Adventure Landing Winston-Salem and 1.6 mi (2.5 km) from Novant Health Medical Park Hospital. Stay in one of 122 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Winston-Salem?
This hotel has 1603 square feet (149 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately USD 10 to 15 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Hanes Mall
0.9 km / 0.6 mi
Adventure Landing Winston-Salem
0.9 km / 0.6 mi
Novant Health Medical Park Hospital
2.2 km / 1.4 mi
Novant Health Forsyth Medical Center
2.3 km / 1.5 mi
Bowlero Winston-Salem
4 km / 2.5 mi
Brenner Children's
5.5 km / 3.4 mi
Wake Forest University Baptist Medical Center
5.6 km / 3.5 mi
Theatre Alliance
6.4 km / 4 mi
Joe White Tennis Center at Hanes Park
6.6 km / 4.1 mi
Hobby Park
6.7 km / 4.2 mi
Truist Stadium
7.2 km / 4.5 mi
God's Acre
7.4 km / 4.6 mi
Country Club Golf Center
8 km / 5 mi
Taylor Tennis Center
8.4 km / 5.2 mi
Old Salem
8.5 km / 5.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 122
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Car hireExtra charge
- Valet parking
- Room service
- Laundry service
Show 29 more facilities & services
- Babysitting service
- Bellboy serviceExtra charge
- Hotel safe
- Lift access
- Newspaper stand
- Shop
- Garden
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant
- Poolside snack barExtra charge
- Conference room
- Meeting room
- Business centre
- Indoor freshwater pool: 1
- Outdoor freshwater pool
- Hairdressing salonExtra charge
- Spa centreExtra charge
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
- Waterskiing
- Fitness
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
SUITE KING BED ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
DOUBLE GUEST ROOM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 29 m²DBL.KG
Room overview
Smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Ironing set
- Tea and coffee making facilities
- Mini fridge
- TV
- Direct dial telephone
- Wi-fi
- Extra beds on demand
- Toiletries
- Desk
- Cable TV
- Housekeeping
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
DOUBLE KING SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Ironing set
- Tea and coffee making facilities
- Mini fridge
- TV
- Direct dial telephone
- Wi-fi
- Extra beds on demand
- Toiletries
- Desk
- Cable TV
- Housekeeping
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
DOUBLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 29 m²DBL.2Q
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Ironing set
- Tea and coffee making facilities
- Mini fridge
- TV
- Direct dial telephone
- Hairdryer
- Housekeeping
- Wi-fi
- Extra beds on demand
- Toiletries
- Desk
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
DOUBLE TWO QUEEN BEDS
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Ironing set
- Tea and coffee making facilities
- Mini fridge
- TV
- Direct dial telephone
- Hairdryer
- Housekeeping
- Wi-fi
- Extra beds on demand
- Toiletries
- Desk
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE GUEST ROOM QUEEN BEDQUADRUPLE • GUEST ROOM QUEEN BEDQUA.GR-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- GUEST ROOM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
QUADRUPLE GUEST ROOM QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- GUEST ROOM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.GR-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Winston-Salem Hanes Mall
DOUBLE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Courtyard Winston-Salem Hanes Mall
100
reviews shown
Tony
The staff was great rooms clean
Saidee
Excellent
Esteban Martinez
All good
Demetrius
The room was very clean and comfortable. It's usually hard for me to sleep but I slept well during my stay.
Yvonne
I didn’t like the fact that we had to buy breakfast and the prices were too high.
Aldo
Basic but clean and functional. No breakfast offered but still great.
Vernon
Clean room
Janella
Overall, it was great! Customer service was wonderful! The TV was a little troublesome but it was corrected in no time. I did not take advantage of the breakfast because I wanted to rest. The bed was one of the best things about my stay.
Denise
Clean, quiet room. Recently updated. Conveniently located. Would definitely stay here again!
ANNA
My room was very clean. However the room smelled musty and the air conditioner didn’t work that great.
Shirley
Right off the start, the front staff was inapt! Upon arriving at the room, the bath was not Senior (old folks) friendly! The dam toilet was on the floor. Thankfully, there was a grab bar at the toilet. But if you are aged, it takes some strength to rise from the toilet! The lower you are to the dam floor, the harder it is to rise! The TV was rigged to a minimum volume. After two (2) replacement remotes, the volume could not be adjusted to acceptable level, Coffee cream and facial tissue had not been restocked! I am a Marriott member, and this was not what i am accustomed to!
Scoville Michaud
Great hotel, great location
Becky
Wi-Fi worked -that is the best I can give. selected this hotel due to location to the medical center but rude staff and the room had a terrible odor. and the faucet from the bathroom almost came off. But very rude front desk with a sassy attitude and not helpful at all so felt it was a dead end to share anything.
Janet
Our room was clean and reasonably priced. The food at the dinning area was very limited and ok in price. Not many choices for breakfast. The pool was closed by 8 pm, so was not very useful in the evening. Centrally located to stores and restraurants.
john
The pool was small but clean. There was a no so good smell(smoke). The sofa bed was dirty and the refrigerator wasn't plugged in we found out later. Two guests and 1 bottle of water. The bar was out of just about everything. It was a pretty low price so maybe shouldn't expect much.
Rene
This hotel did not meet the reputation associated with a Marriott hotel. The mattress was old, haggard and bumpy; very uncomfortable to sleep in. It should have been replaced a long time ago. The pillows were all equally hard and uncomfortable. Ended up using a decorative pillow instead. When I tried calling the front desk, the phone didn’t work either. What a great disappointment.
Kelli
We stayed briefly and it was good enough for a one night stay. Basic hotel with what you need for a quick trip. It was clean and they had breakfast in the morning.
Thomas
Clean room.
Lydia
The attendant at checkin was super nice and helpful.
Carmella
The property looked nice and well maintained upon arrival. The check in was pleasant and easy. Once entering the room was fair, until I went into the bathroom. It almost looked like someone used a towel and threw it on back on the towel holder. The floors felt gritty and unhygienic. I did not feel comfortable staying under those conditions so I left and stayed at another hotel nearby.
MARGOT
Clean nice room
Ricky
Pool was closed, bathroom was dirty, elevators were sketchy.
Chaya
The hotel was located close to the mall and a variety of restaurants! The room was kinda small but it was comfy! Very nice staff I would stay there again!
Andrew
It was clean, the staff were friendly... But the beds are SO uncomfortable. Every time I'm at a Marriott, the beds are old and lumpy. The pillows are too small, and the sheets are incredibly thin. For a place I book explicitly to sleep, I expect to sleep at least ok. Not a chance.
Wanda
The front desk lady. I can’t think of her name. Just made a huge impact. Went out of her way. To make sure I was comfortable. That made my day. kudus to her!!
Mazen
Very good
Laura
The photos look like they remodeled it, but all they did really was slap some paint on stuff. Hallways have strong perfume smell, but as soon as you open your room you are hit with a musty odor which was unpleasant. It was pretty dirty, mold in the bathroom, dirty floors, old toilet seat, there was balled up toilet paper in the peep hole of the door, the WiFi didn’t work on my laptop so I was unable to work which caused frustration. I wouldn’t stay here again or really recommend it. If you aren’t as picky about cleanliness as I am, then perhaps this would be a good fit. Although the staff at the front desk was, wonderful, sweet, and kind!
Jenna
Only gave 1 for 2 guests. Also no free coffee in lounge. There was 1 coffee pod in the room. They wanted $6 for coffee in the restaurant.
Shanetta
Great staff, clean rooms, comfortable beds and the balcony’s are a plus.
Jen
Great Marriott experience … just a little close to the highway 😘
Charles
Everything was good
Michelle
The young man that checked me in was very nice and answered all my questions. The room was very nice and clean.
Ron
The staff and room was excellent.
Marcosso
Nice Room, Friendly staff and Great amenities
DANIEL
I almost went lower than 3 but the staff was nice and it was clean. But the highway is pretty loud and the bathroom was a terrible layout, tiny bathtub, and the water pressure and temperature was AWFUL
Robert
Was ok. No free coffee except in the room. Have to use little one cup machine.
Mohan
Clean room
Steve
Tv did not work. Phone did not work. Had to go to desk to request someone fix tv. In am front desk personnel didnt want to provide stirrers for coffee. Was not friendly. Water in bathroom took along time to heat. Breakfast was way too expensive.
Dan
Clean Room, nice staff
Would definitely stay here again
Would definitely stay here again
Patricia
The bed was really uncomfortable, the floor was notably not vacuumed around the furniture. The ceiling in the
Robert
This hotel needs 2 extras luggage carriages. They only have 2 for a 4 floors building.
Robert
Excellent staff and very kind front desk and all the staff are very professional.
Janette
No breakfast! Cold complimentary coffee. Staff not friendly. Will not stay there again. Will not recommend this hotel.
Terry
heck in was fast and easy and the front desk person was friendly and very informative. Very good experience!
Christina
I didn’t get the middle room in the back overlooking the pool as I requested by phone when I booked the room over a month ago. The patio was very small and only had one chair. I asked the guy at the from desk about having just one chair and he told me that every room has one chair. Which he lied beacuse directly in the middle of the hotel which is what I requested when I booked the room was the patio, chairs and table (2 chairs) and the balcony was much bigger. Shame on you for lying. I will not rebook this hotel because of that reason. I trusted the person on the phone when she told me that she got me when I told her what I wanted.
Ramone
Amazing staff! Very convenient! Wonderful amenities!
Krystal
Pool was nice
Todd
Very quiet.
William
Courtyard Marriott’s are typically consistent to properties and staff service and this location was no exception. Very hard to beat for nice overnight accommodations.
LEE
Hotel was clean, spacious and a good price.
Camellia
Friendly staff, clean room, and comfortable bed.
sanford
Just ok
Pictures make it look much nicer then reality....
Pictures make it look much nicer then reality....
Monica
Very nice hotel. Staff could be a little friendlier
Joseph
I reserved my room on Sunday July 20 to stay Tuesday July 22 for a king room. Upon check-in I was told no king bed was available and was offered a room with two double beds instead but was never offered any form of refund for the difference in price for the rooms, nor any other comps.
Alayna
The room was clean and spacious. Comfortable bed. Hotel staff were friendly and helpful.
Jared
The property is in desperate need of upgrades. I like the Courtyard by Marriot franchise, but this facility is a long way from the normal \"Courtyard\" standard. I originally booked the downtown location, but accidently for the wrong day. I lost those funds and then paid more for this location that I found substandard, and it was more expensive.
Christine
The beds were really comfortable and I loved the shower.
J
Everything was very clean! Staff very friendly. Bed little bumpy but we sll in all loved it. We did not eat or drink at the hotel buy it was available.
Laquita
Great Stay
yokeisha
staff was great
Ming
Overall, I like Marriot hotels for cleanness. There is only one concern - there is always moldy smell no matter how clean your room looks. Better check AC unit and bathroom often.
Tracy
The property itself was ticketed away you had to drive to go anywhere not convenient to walk to grab a bite somewhere. When I originally got there the light above the vanity did not work but a quick visit to the desk solved that. The phone in the room also did not work. Property was clean but the area by the mall just felt worn down and the mall itself was underwhelming. Probably would not stay in this area again in the future. Staff was helpful when I did have questions
Lee
Great stay!
Dameka
It was ok, phone didn’t work in room
And TV kept going on and off
And TV kept going on and off
Richard
The staff that checked me in could not find my reservation,he had my driver's license and then asked me for my reservation number and still could not find it handed me the customer check in list my name was the 3rd one needs more training bad way to start out a stay
Katharine
Newly remodeled
Joseph
Very clean and quite and staff was frendly
Toly
Excellent Services & Cleanliness All Around
Upon arrival, I was immediately impressed by the professionalism and courtesy of the hotel staff. They greeted me warmly, provided clear and helpful information, and demonstrated a genuine commitment to guest satisfaction. Their polished demeanor and attentive service created a welcoming atmosphere.
The restaurant was immaculate, with spotless tables, gleaming floors, and a well-maintained dining area. Not a single piece of trash was visible, and the staff ensured that every surface was meticulously cleaned and prepared for guests. The hallways leading to the room were similarly pristine, free from clutter and maintained to the highest standards.
Upon entering the room, I found it to be exceptionally clean and well-arranged. Fresh linens, neatly placed amenities, and a crisp, inviting ambiance contributed to a comfortable and enjoyable stay. The attention to detail was evident, from the polished furnishings to the immaculate bathroom.
Outside, the hotel's exterior reflected the same level of care and maintenance. The landscaping was well-groomed, walkways were clear of debris, and the entrance exuded a sense of order and refinement. The commitment to cleanliness and professionalism was evident in every aspect of the property, making for a truly pleasant and memorable experience.
The restaurant was immaculate, with spotless tables, gleaming floors, and a well-maintained dining area. Not a single piece of trash was visible, and the staff ensured that every surface was meticulously cleaned and prepared for guests. The hallways leading to the room were similarly pristine, free from clutter and maintained to the highest standards.
Upon entering the room, I found it to be exceptionally clean and well-arranged. Fresh linens, neatly placed amenities, and a crisp, inviting ambiance contributed to a comfortable and enjoyable stay. The attention to detail was evident, from the polished furnishings to the immaculate bathroom.
Outside, the hotel's exterior reflected the same level of care and maintenance. The landscaping was well-groomed, walkways were clear of debris, and the entrance exuded a sense of order and refinement. The commitment to cleanliness and professionalism was evident in every aspect of the property, making for a truly pleasant and memorable experience.
Thurman
Friendly staff
Aurora
Clean, safe property. Friendly staff
Erica
Smelly and didnt feel safe !
I spent seven nights here and didn't enjoy any of it. Not only did I not feel safe as a solo female traveler, but the hotel itself is dingy and musty. They try to cover up all the moldy smells with air fresheners, which makes it even worse. I was so disappointed in the hotel that I wanted to change halfway through but couldn't find availability. I never wanted to be in the lobby or common space due to the smelliness of the area. Nothing was fresh or clean smelling.
Allatesha
The property was clean and staff were welcoming
Rasheed
Great
Mechelle
I did not have access to WIFI during my entire visit.
Verified traveler
W-S CM Review
The room was immaculate and cozy. Guest check-in and out was very quick and professional. Overall a great place to stay! Hope to go back soon!!!
April
Front desk staff was pleasant and helpful. Room was clean and comfortable. Free breakfast was better than most places I’ve stayed. I would recommend this hotel for anyone needing to stay in Winston Salem.
Marlo
I liked that the front desk receptionist who checked me in was amazing. I had her name, but I seem to have forgotten it. But if you look at the time I checked in, it shouldn’t be hard to find out. But I didn’t like when suspicious people were coming from behind the building after dark. They clearly didn’t stay there. That’s why I mentioned more lighting in the parking lot. Or at least security checks. And I still haven’t received my deposit back yet.
Syed Arif
Overall pretty satisfied.
Diane
The TV was off most of the evening. Next morning no TV again. When I told the person at the front desk that we did not have a hairdryer, he sent a person to the room to “show “ me where it was. Surprise No hairdryer. I felt he was disrespectful to doubt what I told him.
Michael
I got in about 12:30 in the morning after a long flight and the front desk lady had the front door locked with no way to reach her. After enough knocking she finally came with an attitude like i was doing something wrong I had a reservation paid for already and did not appreciate that introduction. Then she followed up with some more very rude abrupt service i told her i didnt appreciate her service and she tried to explain by saying she got robbed the other night is which i continued to say if that was your problem for letting me in then maybe you should find another job instead of treating everybody criminal and locking the doors during business hours.
Michael
Blood stains on bathroom and pillows. Disgusting
Jennifer
The front desk staff was slow to respond but otherwise a great place to stay.
Lisa
You dont serve breakfast.
Gail
Excellent place to stay. Convenient to dining and shopping.
James
Clean room
Nice reception and the employees were grateful for my patronage and the room was clean and adequate.
Jan
Easy check in and request for a room not to far for a cancer pt was fulfilled. Very impressive
Chuck
Carpet was wet but the room was very clean!
Marc
Clean and Safe Stay in Winston-Salem
Was in a jam late at night passing through Winston-Salem and this Courtyard location fit us in even though they were packed due to a convention in town. Everyone was very nice and the room was clean. Our room was very close to the kitchen, and we smelled food quite a bit during our stay. This can't be helped, just suggest booking second floor if smells bother you. It just made us hungry.
Stephanie
Keep up the great work!!
Jamar
Nice place to stay during AAU
Ariel
Convenient
Brandye
Everything was perfect.
MAO
Good
Robert
The shower was gross! The shower door was very tough to slide back and forth.The A/C unit didn’t work very well and had an awful smell. The room was stuffy. Half assed update to rooms, no attention to detail.
Daniel
Nice
Nice quite good price
Lee Ann
The main thing I didn’t like was that our whole hallway smelled like weed. I don’t care to smell it or have my children smell it. There also is NO SMOKING rule, so I don’t understand how smoking weed is acceptable. I hope they have to pay the fine for smoking in their room. Also, it is NOT legal to smoke weed in NC!!
Nivea M
Everything was fine except for the sun lounger(the ones we can lay down) only had 2. I think is too few
Jyoti
Great staff, wonderful place to stay
John
Na
Opal
Property was clean and everyone was very nice. Had to pay $50 fee in case of damage that I was not aware of until check in. Was told I should receive credit within 8 to 10 days.
Location & surroundings
Courtyard Winston-Salem Hanes Mall
Westbrook Plaza Dr, 1600, Winston-salem, United States
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Courtyard Winston-Salem Hanes Mall
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