Red Roof Inn Winston-Salem

10/10

Exceptional

18 Mar 2026

Edward

This was a last minute room they were very friendly and the accommodations were satisfactory very kind staff

Family

8/10

Excellent

09 Mar 2026

Pollyanne

GREAT job on renovations for this older building! The bathroom had a modern shower stall, new flooring through the entire room, comfy mattresses & pillows w/ bright white bedding, & everything smelled clean & fresh. Excellent room with all my needs met; WAY better than I expected at such an affordable price. Based on just THAT, I would've given it 5 stars.

However, there was one big hiccup with check-in, though I'm hoping it isn't a \"usual\" occurrence. I arrived at 6:50, way past the 3PM check-in stated on my Hotels.com confirmation & the hotel's website. I was told my room wouldn't be ready for another hour because someone from housekeeping was late to work that day, causing ALL room preparations to fall behind schedule. Fine; no problem. I grabbed dinner & came back. No room yet. Two hours...no room. By the third hour, the desk manager starts cancelling reservations of people who haven't arrived yet. I'm not sure who owns &/or manages the property day-to-day, but I should think they'd have a better back-up plan when someone doesn't show up to work on time.
I finally got into my room shortly after 10 PM. The ONE housekeeping person - who was hustling to do everything himself - apologized profusely as he completed mopping the floor & backed out of my room.
I can't be mad at the staff that WAS there because of their colleague's lack of responsibility. I hate to think of the negative reviews this hotel will receive due to the fallout from one person pulling a no-show for work.

Self

10/10

Exceptional

06 Mar 2026

Fred

Parking was good. There's no laundry service.

2/10

Poor

17 Feb 2026

Abel

Booked with abouf 3 available but when I showed up they said they were fully booked

2/10

Poor

08 Feb 2026

Chiekeya

The first room had dried up feces on and around the toilet. The pillow cases also had dried up blood stains on them and the room smelled like a filthy public restroom. We decided to switch rooms, smelled much better and there were no stains on the bed linen. I would not recommend this hotel to anyone I know.

Leisure Partner

2/10

Poor

07 Feb 2026

Kathryn

Staff were kind. Room was a disaster. No security lock on the door, bathroom was not clean, smelled of stale smoke, very small, I reserved a room with 2 beds and they put me in a room with a king bed, dirty pillow cases, etc.

Business

10/10

Exceptional

07 Feb 2026

marcus

Very clean

10/10

Exceptional

27 Jan 2026

Megan

Good

6/10

Pleasant

22 Jan 2026

Megan

The staff is suitable but the front desk lady she goes by the name of light and she basically said I can’t book at their establishment anymore because I supposedly left the room dirty when I checked out but I didn’t leave room messed up at all and I want proof of the room being dirty of that check out date

10/10

Exceptional

20 Jan 2026

Fred

The stay was fine, no complaints.

10/10

Exceptional

14 Jan 2026

Megan

Great

2/10

Poor

12 Jan 2026

Sharon

They told me different types of prices

10/10

Exceptional

11 Jan 2026

Megan

Very clean

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Megan

Everything was great

Friends_and_family Family

6/10

Pleasant

19 Dec 2025

Fred

There is no laundry service and no cups to use with the coffee machine.

8/10

Excellent

05 Dec 2025

Fred

There is no laundry service They keep saying that it will be ready next week, but it isn't.

6/10

Pleasant

03 Dec 2025

Randall

No shampoo or soap in shower. And I would have liked a cup of coffee this morning.

2/10

Poor

02 Dec 2025

Dorsia

It’s was nasty with riaches

8/10

Excellent

20 Nov 2025

Kerrigan

Microwave in the lobby but other then that it's clean and Comfortable! Didn't hesitate to stay a bit longer

Business Family

10/10

Exceptional

19 Nov 2025

Shirley

Clean rooms

4/10

Poor

17 Nov 2025

Dorsia

Roaches and stains on the bed

8/10

Excellent

17 Nov 2025

Micheal

No laundry

Friends_and_family Family

4/10

Poor

11 Nov 2025

Joshua

The room had red or orange (food/blood/unsure) stains on the bed cover upon entering. The towels were kinda thrown on the rack unfolded with rags that had fell onto the floor before we entered. There was candy wrappers and a cut straw under the edge of the ac unit below the window, stained spots and dirty handprints on the walls I swiped with a tissue to be sore they were not permanent. This property was just bought & it just changed to red roof and I think considering it's still early in the process of new owners (they were getting the lot lights and outside building lights fixed and completed a little after arrival) they are doing well and very kind and helpful at check in. I think after a little housekeeping meeting about issues they will be 5 stars

Business_and_leisure Friends

10/10

Exceptional

02 Nov 2025

Dorsia

Room

10/10

Exceptional

01 Nov 2025

Dorsia

The bed

Friends_and_family Family

2/10

Poor

30 Oct 2025

Mary

The entire place smelled like an industrial cleaner, there was no toilet paper only a broken toilet paper holder, and the shampoo, conditioner, soap dispensers were all empty, I had an allergic reaction to the bed linen which had the same industrial smell, the wall above the shower needed patching, part of the door lock was missing, it was the worst place that I have ever chosen from hotels.com, I took photos if you interested

Business

10/10

Exceptional

30 Oct 2025

Riyad

Staffs are very friendly. I was super hungry at one point. The two vending machines inside hotel saved me.

Business Self

10/10

Exceptional

30 Oct 2025

Dorsia

Yes

6/10

Pleasant

30 Oct 2025

Ricky

The staff was courteous and helpful but a couple of requests were not met. First, the TV remote was missing. Another was supposed to be be brought up but it never was. Secondly, I asked for a fan. Maintenance said they would bring one. I never received one. Thirdly, the shower gel tube was empty and lastly, it looks like some bathroom renovations (older toilet?) were not complete.

Friends_and_family Family

2/10

Poor

27 Oct 2025

Sierra

The rooms were not clean. There were black smudges all over the walls. The floors were dirty with crumbs and the bed was not clean. The toilet was also dirty. One of the rooms had a door that wouldn't lock. We could not even stay there we had to get a different hotel. It was disgusting and very unsafe and so far I am still waiting for the property to contact me about getting any money back.

Leisure Family

2/10

Poor

19 Oct 2025

Andre

No air conditioner heat TV didn’t work. Staff was very rude.

Leisure Partner

2/10

Poor

19 Oct 2025

Michelle

I wouldn’t recommend to stay here they have bedbug

The sheets had stains and the room smelled dirty. The floors was nasty also needed a good mopping. We was also waken up around 3:00am itching to find bed bugs in the bed. We ended up leaving the hotel at 3:15am. Spoke with Alex at the front desk to see if I could be compensated by returning my payment and he offered to put us in another room which I didn’t wanna take the chance of being bitten by bedbugs a second time, so he told me he didn’t know how they return payments that I would need to call the manager after 11:00 am and speak with Mr. Ken. Alex did tell me that the Red Roof had not had bedbugs in a long time. I most definitely don’t recommend this hotel at all.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Kelly

Great

2/10

Poor

10 Oct 2025

Daisy

I arrived at night and outside lighting was very poor

Self

10/10

Exceptional

08 Oct 2025

Brancon

This hotel is pretty nice my only complaint would be the soda machine is forever out of order. They advertised that they have laundry services which they don't they also advertise that have breakfast which they don't.

4/10

Poor

30 Sep 2025

Charles

Hotel was old and smelled like smoke. The room smelled like paint. Floor tiles in the bathroom were loose and a Hazzard. The sinks were too low. The toilet ran all night. The sink was dirty. Looks like there was recent work and there was a lot of corking needed.

Friends_and_family Family

2/10

Poor

14 Sep 2025

Katie

TERRIBLE!! DONT STAY HERE

Was only here for a quick trip and only booked to get a few hours of sleep.The bed had stains all over it. The smoke detector had plastic covering it. The curtain and rod were hanging from the wall. The bathroom was dirty and had an eye lash in the sink. There was NO garbage can at all in the room. The window was also shattered. When asked for a new room they moved us to a room that was still dirty no garbage can had clothes in the closet and the air conditioner didnt work. The staff was also very very rude. Hotel REFUSES a refund and will not respond to any emails or phone calls. Will NEVER stay here again and do no recommened it at all!!

Friends_and_family Friends

6/10

Pleasant

13 Sep 2025

Emily

The bathroom and the women and nice employees

Leisure Family_with_children

4/10

Poor

18 Aug 2025

Don

Photos do not convey the lack of maintenance. Blanket had cigarette burns, toilet seat broken, shower curtain was used as a drop cloth when bathroom was painted, broken tiles on floor, whole building reeked of smoke.

Family

10/10

Exceptional

17 Aug 2025

Raymond

Everything

Business_and_leisure Self

2/10

Poor

16 Aug 2025

Arpi

Room was filty. Unable to complete stay. Left upon arrival. Requesting refund.

Leisure Family

10/10

Exceptional

07 Aug 2025

Joshua

Great property

Leisure Self

10/10

Exceptional

04 Aug 2025

Matthew

Friendly people. Good 👍 place.

Leisure Self

4/10

Poor

04 Aug 2025

Elaine M

Would not go back

6/10

Pleasant

03 Aug 2025

Kelly

They, (that day)started a policy of requiring a $50 cash deposit, that was not mentioned at booking. They did call the manager and waived it. Bad policy, not everyone carries cash and it opens a liability of theft or robbery.

Partner

4/10

Poor

02 Aug 2025

Jennifer

Not up to other Microtel standards

This Microtel was not up to the same standards of other Microtels I've stayed at. The mini fridge didn't work. I had to go ask for soap, shampoo, ECT as there was none in the room. We had no ice bucket and the TV remote was missing. The room had a weird smell, floor had a dried up mess that wasn't previously cleaned up, holes in bathroom door and an outlet socket hanging out of the wall. They also required a cash deposit, that wasn't mentioned at the time of booking, and still put the same amount on my cc as a pending charge. All in all, I won't stay at this location again.

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Dariel Dene

I am very sensitive with the smell around me. The building smells like smoke.

10/10

Exceptional

18 Jul 2025

Danyar

Great

2/10

Poor

18 Jul 2025

Danyar

Great

10/10

Exceptional

18 Jul 2025

Danyar

.

4/10

Poor

13 Jul 2025

joseph

Very run down. Dirty bathroom and sheets. The floors were covered with dried mud and our socks turned black on the bottom from our hotel. We had to ask for more towels as no one cleaned our room during the day.

Leisure Partner

2/10

Poor

12 Jul 2025

Alfredo

The bed was horrible and one night the building had no hot water at all to shower. No breakfast at all offer not even coffee lids for coffee at all. Was very disappointed with that hotel. Not worthy my money at all.

Leisure Family

4/10

Poor

09 Jul 2025

Samantha

BEDBUGS.

Only on the first night.
Honestly it was the first time in my life I had bed bugs on my bed and I SAW THEM and they crawled ON ME! 😭 I did not get bit tho.

I heard that East Coast has a lot of bug problems because of the swamps and the humidity and ecology, I mean yeah no kidding, so I can see this being an issue in many hotels especially since they are so hard to get rid off so I feel them but man.

The sheets were clean but full of stains (from the bed bugs). I had to go to the reception after going bonkers in my room at 2 am to make sure nothing got on my stuff, I went to ask for a room change and ended up conversating with the desk attendant. It was honestly a very good conversation that I would have rather have any other time than in the middle of the night. I don't mind your religion but please don't be asking guests if they go to church at 2-3 am in morning after they just went to battle with bed bugs.

The hotel feels older than it is and its pretty run down, some outlets didn't work, but I appreciated the fridge and microwave.

My new room had no bed bugs, but the sheets although washed still had a bunch of stains. And pillows like always were are super uncomfortable and the AC and fridge pretty loud.

Business_and_leisure Self

4/10

Poor

03 Jul 2025

Kevin

This property was poorly managed. The front desk person did the best she had with what she had available to help her. Don’t expect too much from this place.

Business

2/10

Poor

29 Jun 2025

Activity Account

Alert! Do not stay here!

The room was dirty. The water was rusted. You have to let it run for 30 seconds. Sheets had holes in them. Towels had stains on them. Guest laundry was inoperable. I witnessed multiple drug deals happen on my floor.

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Verified traveler

Room wasnt maintained. Shower curtain was falling off, pillows were super uncomfortable.

2/10

Poor

28 Jun 2025

Elizabeth

I didn’t like how they didn’t have breakfast

10/10

Exceptional

25 Jun 2025

Brandon

Great stay

Staff was welcoming and friendly. Also accommodative.

Business

2/10

Poor

24 Jun 2025

Donald

This place should be condemned. No luggage carrier for customers. Small rooms dirty carpet in the hallway. Large garbage can in the hallway which overflow. Roaches in the room and a hole in the bathroom door. This is the worst hotel I ever been in. Stay away!!!

2/10

Poor

24 Jun 2025

Jesus

Horrible experience

The stay was horrible the rooms were horrible no locks on the top door felt unsafe cables exposed toilet didn’t work the only bright spot was the front desk personnel that attempted their best to help they were wonderful and courteous but seem to have no help from management or ownership no breakfast like advertised towels were old and stained did not feel safe at all with the atmosphere of people walking in and out was given the option to look at several rooms and they all seem to have the same issues will definitely not stay there again again the only bright spot was the front desk personnel that really really did try to help out but had no say so or authority

Friends_and_family Family

8/10

Excellent

24 Jun 2025

Gary

It’s getting better each time I stay there.

Leisure

6/10

Pleasant

23 Jun 2025

Joshua

Not to clean

Leisure Self

2/10

Poor

22 Jun 2025

Lyndon

It was so bad that I didn’t even check in. I left

Business_and_leisure

10/10

Exceptional

16 Jun 2025

Colleen

Property under renovation, but was fine for a night.

Leisure Family

4/10

Poor

15 Jun 2025

Julie

The property was in horrible shape compared to the photos. There was trash & dirt all over in the hallways & stairways. The first room we were given wasn’t even clean, we had to ask for a different room the bathroom & floor was dirty & gross. The 2nd room was better but the hallways & stairways were filthy. This was a cheap place needed for a family member who was at the hospital near by or else we would have went somewhere else, luckily we were just there for a couple nights but wouldn’t stay there again. It seemed like it was a lot of people going there to party & do drugs & drink, you could smell pot the whole time.

Leisure Self

2/10

Poor

14 Jun 2025

Marcus

Never again

The only positive thing i will say about this location is that it was cheap. The place needs a full remodel, most guests coming and going were of unsavery quality. The lobby smelled like weed. The bathroom was falling apart, the shower curtain and hook for the towels. There were three roaches and the sheets were not the best. Its the only time i would stay here.

Business

10/10

Exceptional

13 Jun 2025

Brandon

Great, stays are always right on point

Partner

10/10

Exceptional

11 Jun 2025

Lisa

The staff was amazing and always went over and beyond; keep in mind the staff was different! My stay was 5 days and 4 nights, so I built some what of a rapport with them! I live locally and needed time to work on a project. I have traveled as far as Puerto Rico, Dominican Republic, and Bahamas for business and stayed in hotels like the Ritz Carlton - the level of customer service was not like this! Bravo/Brava!!!!!

Business Self

6/10

Pleasant

06 Jun 2025

Anne

It was definitely affordable.

Business Self

2/10

Poor

05 Jun 2025

Eleni

Very dirty and rude staff

Leisure Self

6/10

Pleasant

01 Jun 2025

David

Repairs needed to unit: toilet loose on floor, receptacle cover plate broken, entry door lock damaged

Business_and_leisure Self

2/10

Poor

28 May 2025

Christina

The tub was nasty and dirty haven’t been cleaned. Had to go and purchase bath rags because they said they don’t have any I had to go to front desk get sheets for bed because the did not change the bed sheets and pillow case worse stay ever

Partner

6/10

Pleasant

28 May 2025

Constance

Motel is being remodeled. Pillows are cheap and after being washed, they need to be pulled apart or remain matted in a ball/defective state. Very thin wash clothes, pillow cases, and towels, AND hand towels. Stained and need to be trashed. For this reason, the motel has limited wash clothes. Hand towels had to be used as a replacement. .Just about all things were stained. Sheets had holes from cigarettes or Marijuana burns. Staff is pleasant. I didn't eant to share photos as i believe they are trying to make changes. The flooring is new with marks that can be removed with the correct chemical. The bathroom remodeled but needing new shower hot/cold water arm. And mildew removed from the tiny area in the right corner of tub.

Friends_and_family Family

2/10

Poor

19 May 2025

Dillon

Never cleaned the room, the shower head was spraying the whole bathroom and fought us on how many towels we needed. Door didn’t close unless we slammed it. Very hard to open when unlocked. Left an almost empty toilet paper roll on the holder. Gave us one towel, one “small” hand towel, and that’s it when we checked in.

Business_and_leisure Partner

4/10

Poor

18 May 2025

Michael Adam

Smelly room, hallways, and elevator. Trash pile in the hallway for days. Dingy, stained pillowcases. Broken smoke detector and emergency sprinkler. Dirty, stained carpets. Just an overall dirty, rundown place. I have pictures if needed. Nice staff, but the place is not well managed.

Leisure Self

2/10

Poor

13 May 2025

Djuna

Bed bugs

I wasn’t sure about staying here because there was plastic on the beds , this usually is a sign of something not so good. On the last day of my stay I noticed bites on me and my son . The hotel has issues. I spoke to the attendant and she said that they had pest control and that there wasn’t any issues. Wrong there are most definitely issues.She offered nothing.

8/10

Excellent

07 May 2025

Brandon

Christy

It was a pleasant stay and Christy working the front desk was very nice and had a welcoming attitude with a smiling face.

No one gets paid extra as a hotel receptionist to be extra. She made the stay in my opinion.

Business

2/10

Poor

06 May 2025

Habib

Never book it!

I will never recommend this place to anyone!

Friends_and_family Friends

2/10

Poor

05 May 2025

Robert

No locks on the doors. No chair. No place to sit

Business Self

10/10

Exceptional

03 May 2025

Jasmine

I had a good experience

Friends_and_family Family

4/10

Poor

02 May 2025

Dana

The tub was dirty and the curtain was filthy. Towels and wash clothes could be better quality. They feel very cheap and worn out. Room didn’t get enough air circulation.

Leisure Partner

4/10

Poor

28 Apr 2025

Jarrod

was to have a king bed, got there they said they overbooked and no king, that was no big deal, but room was filthy, could write my name on the dust on the conditioner, floor was sticky, hallway smelled like weed and smoke, shower curtain had mold for the first foot and half, I could go on by why.

Business Partner

2/10

Poor

26 Apr 2025

Ernest

Not clean.

2/10

Poor

23 Apr 2025

Ashley

Property requires a $100 cash deposit which I have never heard of. Upon check in the girl who checked us in was really nice but we were told how the locals come in and trash the place and how they were trying to make the hotel nicer. It felt unsafe. We go to our room, the heat was on full blast and the room smelled. Feeling unsafe and uncomfortable we checked out and we to another hotel.

Leisure Family

2/10

Poor

22 Apr 2025

Matthew

Horrible

2/10

Poor

22 Apr 2025

Matthew

Horrible

2/10

Poor

22 Apr 2025

Matthew

Horrible experience by property owner. Told me she would make sure I didn’t get a room again based on my comment if her being rude!!! Legal is involved.

6/10

Pleasant

13 Apr 2025

Leanna

Get what you pay for

Old building. No stay over housekeeping. No tv remote. Refrigerator broken. Switched rooms to a room with lock falling out.

Friends_and_family Friends

6/10

Pleasant

10 Apr 2025

Robert

The only sign I saw was the floormat in the lobby. Safety latch on door was missing. The room was very small. Could not get spouse's wheelchair in. Not up to Wyndham standards.

Partner

8/10

Excellent

08 Apr 2025

Diane

Lil disappointed no ice bucket or coat hangers had to throw coat s on floor of closet,use a bag for ice. N pillows was the size of a jumbo marshmallow

Business

10/10

Exceptional

08 Apr 2025

Mahogany

The overall experience was decent. I have no major complaints. The area outside of the hotel can get a little noisy and unbearable with the homeless people that are around but other than that everything is good

Leisure Self

2/10

Poor

28 Mar 2025

John

Do not stay here!!!! EVER!!!

Room was dirty, not vacuumed. Broken glass pieces on floor. Desk chair unsafe. No phone, clock or Kleenex. Bathroom floor and tub dirty. Shower curtain had Hugh black mold spots on it. Drains very slow. No hangers for clothes. There is no breakfast or tables upon which to eat. They provide a bag breakfast consisting of a muffin and two breakfast bars. Their health inspection rating is a low B. Management had little or no interest in any complaint.

Business

10/10

Exceptional

27 Mar 2025

Michael

Good people the front desk

Business

6/10

Pleasant

23 Mar 2025

Eleanor I

Staff was lovely. My bathroom was dirty - a big YUCK! At 4am, someone played music really loudly - that was the end of my sleeping.

Leisure Self

10/10

Exceptional

20 Mar 2025

Dorenda

It was fine for what was needed

Leisure Partner

6/10

Pleasant

18 Mar 2025

Brandon

Needs alot of repairing

Leisure Self

10/10

Exceptional

17 Mar 2025

Christopher

Good

2/10

Poor

16 Mar 2025

rebecca

Not the best place to stay

The lobby was not tidy. Walls need painted, the room smelled like smoke and there was no breakfast.

Partner

10/10

Exceptional

09 Mar 2025

Christopher

Average

6/10

Pleasant

08 Mar 2025

Cara

I've stated this hotel for about 6 weeks so far the service at the front desk is okay as hotels go but the housekeeping is terrible. I started setting my trash outside the door so they can pick it up but the housekeeping guy told us not to leave the trash outside the door to take it to the dump ourselves. There is no laundry service here at the hotel and the sheets and towels we had to take them to the laundry room myself and then go to the front desk and ask for more they don't come around and replace anything including toilet paper.