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Hilton Garden Inn Winston-Salem/Hanes Mall

Winston - Salem - NC · United States

1325 Creekshire WayView location

8.8/10Excellent785 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort8.8/108.8
Condition9.0/109.0
Location8.8/108.8
Neighborhood9.0/109.0
Quality9.0/109.0
Value8.6/108.6
Amenities9.0/109.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hilton Garden Inn Winston-Salem/Hanes Mall

Welcome to the Hilton Garden Inn Winston-Salem/Hanes Mall, Winston-Salem's newest hotel. Conveniently located off I-40 and Stratford Road (exit 189), our hotel offers a unique blend of history, culture, charm, and hospitality, perfect for both business and leisure travelers.

We're minutes from dining, attractions, landmarks, and Hanes Mall, the largest shopping center in the southeast. Major corporations such as Sara Lee, Krispy Kreme Headquarters, R. J. Reynolds American, Hanesbrands, and Forsyth Medical Center are nearby. Wake Forest University is also less than ten minutes away.

Our hotel features 112 guest rooms and over 2, 500 square feet of flexible meeting and banquet space. Each room is equipped with a 42-inch LCD TV with HD programming, a spacious work area, complimentary wired and wireless high-speed internet access, voicemail, and a data port.

A microwave, refrigerator, and coffee maker are also provided for your convenience. An iron, ironing board, and hairdryer are standard in every room. Hotel amenities include a complimentary 24-hour business center and a heated indoor pool.

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The Great American Grill restaurant is open daily from 6:00 am to 10:00 pm, serving breakfast and dinner. Maintain your fitness routine in our 24-hour fitness center.

Located in Winston-Salem, Hilton Garden Inn Winston-Salem/Hanes Mall is in the business district, a 4-minute drive from Hanes Mall and 5 minutes from Novant Health Forsyth Medical Center. This hotel is 4.8 mi (7.8 km) from Wake Forest University Baptist Medical Center and 5.8 mi (9.4 km) from Truist Stadium.

Make yourself at home in one of the 112 guestrooms featuring refrigerators and microwaves. Your Select Comfort bed comes with down comforters and premium bedding. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected.

Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and 3 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 3:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 18 Pet max weight (per pet) in lb is 40 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Important information

  • You need to know
    • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Minimal age
    21
  • Optional fees
    • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 6.95 for children
    • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
    • Pet fee: USD 75 per pet (varies based on length of stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Bowlero Winston-Salem 2 km / 1.2 mi
Hanes Mall 3 km / 1.9 mi
Adventure Landing Winston-Salem 3 km / 1.9 mi
Novant Health Medical Park Hospital 4.4 km / 2.7 mi
Novant Health Forsyth Medical Center 4.5 km / 2.8 mi
Country Club Golf Center 6.9 km / 4.3 mi
Taylor Tennis Center 7.3 km / 4.5 mi
Hobby Park 7.6 km / 4.7 mi
Brenner Children's 7.7 km / 4.8 mi
Jamison Dog Park 7.7 km / 4.8 mi
Wake Forest University Baptist Medical Center 7.8 km / 4.8 mi
God's Acre 8.3 km / 5.1 mi
Theatre Alliance 8.6 km / 5.3 mi
Joe White Tennis Center at Hanes Park 8.8 km / 5.4 mi
Truist Stadium 9.4 km / 5.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 112
  • Number of floors (main building): 5
  • Double rooms: 42
  • Suites: 2
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
Show 38 more facilities & services
  • Check-out hour
  • Late Check-outExtra charge
  • Wired Internet
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • Luggage roomExtra charge
  • Clothes dryer
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Restaurant
  • HighchairsExtra charge
  • Banquet hall
  • Conference room
  • Meeting room: 3
  • PrinterExtra charge
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • TV lounge
  • Game roomExtra charge
  • Hot tubExtra charge
  • Breakfast buffet
  • Set menu dinner
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
  • BasketballExtra charge
  • BilliardsExtra charge
  • Bowling alleyExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG-4
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Room overview

    Smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Microwave
    • Mini fridge
    • Fridge
    • Bathtub
    • Shower
    • Bathroom: 1
    • Radio
    • TV
    Show all 25 amenities
    • Hairdryer
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Soundproof room
    • Pay movies
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-4

    Room amenities

    • Microwave
    • Mini fridge
    • Fridge
    • Bathtub
    • Shower
    • Bathroom: 1
    • Radio
    • TV
    • Hairdryer
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Soundproof room
    • Pay movies
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-5

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Radio
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    Show all 14 amenities
    • Microwave
    • Mini fridge
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Radio
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 28 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable6 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Carpeted floors
    • Wheelchair-accessible
    • Safe
    • Mini fridge
    • Microwave
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    Show all 25 amenities
    • Tea and coffee making facilities
    • Ironing set
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping
    • Soundproof room
    • Radio
    • TV
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom: 1
    • Fridge
    • Centrally regulated air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE TWO QUEEN BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Carpeted floors
    • Wheelchair-accessible
    • Safe
    • Mini fridge
    • Microwave
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Ironing set
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping
    • Soundproof room
    • Radio
    • TV
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom: 1
    • Fridge
    • Centrally regulated air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 28 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Individually adjustable heating
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    Show all 15 amenities
    • Central heating
    • Living room: 1
    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE TWO QUEEN BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Individually adjustable heating
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Central heating
    • Living room: 1
    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDSQUA.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Central heating
    • Wheelchair-accessible
    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Radio
    • Mini fridge
    Show all 15 amenities
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE KING SIZE BED

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Room amenities

    • Central heating
    • Wheelchair-accessible
    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Radio
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Individually adjustable heating
    • Safe
    • Living room: 1
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk
    • Cable TV
    Show all 25 amenities
    • Central heating
    • Bathroom: 1
    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Radio
    • Fridge
    • Mini fridge
    • Housekeeping
    • Soundproof room
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Individually adjustable heating
    • Safe
    • Living room: 1
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk
    • Cable TV
    • Central heating
    • Bathroom: 1
    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Radio
    • Fridge
    • Mini fridge
    • Housekeeping
    • Soundproof room
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG-3
    DOUBLE KING SIZE BEDPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Mini fridge
    • Wheelchair-accessible
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    Show all 15 amenities
    • Tea and coffee making facilities
    • Microwave
    • Radio
    • TV
    • Hairdryer
    • Bathtub
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    DOUBLE KING SIZE BED

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Room amenities

    • Mini fridge
    • Wheelchair-accessible
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Radio
    • TV
    • Hairdryer
    • Bathtub
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hilton Garden Inn Winston-Salem/Hanes Mall

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hilton Garden Inn Winston-Salem/Hanes Mall

8.8
Excellent
785 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
9.0 /10
Location
8.8 /10
Neighborhood
9.0 /10
Quality
9.0 /10
Value
8.6 /10
Amenities
9.0 /10
100 reviews shown
8/10
Excellent
15 Jul 2026
Darrel
Liked the room, 1st floor close to the door. We plan on staying there again.
Family
4/10
Poor
20 Jun 2026
Mysore
Breakfast was very good but during check in they gave our room with 2 queen beds to someone else and gave us king bed which we didn’t like very much disappointed
Family
10/10
Exceptional
19 Jun 2026
Deleisha
Nice rooms. Comfortable beds. No issues.
Business
10/10
Exceptional
19 Jun 2026
Dawn
As always the Hotel was clean, staff very helpful and accommodating.. got a great night sleep.. beds super comfortable..
Family_with_children
4/10
Poor
06 Jun 2026
Essence
The front desk staff was extremely rude and unprofessional. She cursed at my partner in front of the manager with no consequence.

We could not check into our room until 4:57pm and check in was 3pm. We were told by the manager check-in was not 3pm despite it being advertised in every room, Expedia, and the Hilton website. There was no accommodation made for the inconvenience. The manager said if he could do anything he would, but proceeded to charge me $12 for two sodas and a bag a chips upon checkout.

To make matters worse, we had to help one of teammates parents relocate at 12:30am with a newborn (2month old) due to locating bed bugs in one of their beds. As a family of five, they gave them a King bed only, no sleeper sofa and refused to discount the room. Hilton closed their complaint because the manager said the housekeeper didn’t locate any bed bugs. We have the videos and pictures to prove.

I am extremely disappointed in Hilton’s response and this hotel’s management. Despite the manager’s efforts to apologize afterwards, it’s clear it was disingenuous and lack any real intent to accommodate.

I will NEVER stay at this Hilton again, and would strongly discourage anyone else from doing so as well. We are not bougie hotel stayers and understand things go wrong, but this entire experience was disgusting, disrespectful, and lacked decorum and any real meaningful response from Hilton or the property manager.
Family_with_children
2/10
Poor
03 Jun 2026
UMESH
The towels, bedsheets and even bed had musty and stale smells. Probably these were not cleaned and dried properly. It was not good experience.

The place looked good and peaceful. Lobby and front was clean. There was enough space for parking and was included with booking.

Be careful about terms like “Breakfast Available” vs “Breakfast Included” while booking room here, It’s not the same.
Family
8/10
Excellent
31 May 2026
Patricia
Overall the hotel is good. It’s not top of the line, but it is clean. The hotel could be a maintained a little better. Entrance and Exit doors were dirty and had chipped paint. The room was about what you would expect. It’s wasn’t anything to complain about, but also not anything to brag about. The front desk is non responsive so as long as you don’t need any help you’re good.
Family_with_children
8/10
Excellent
18 May 2026
BRENDA
The bed was uncomfortable and felt like you were sinking into it. The carpet in the room looked worn out and should be replaced.
Self
10/10
Exceptional
15 May 2026
Tyrone
Everything was great
Partner
10/10
Exceptional
07 May 2026
LaTisha
Always come back to this place
Self
10/10
Exceptional
26 Apr 2026
Andrea
Very kind and friendly front desk staff, clean and comfy rooms.
Partner
2/10
Poor
23 Apr 2026
Kristen
Housecleaning barely did there job, even when cleaninh every other day.
10/10
Exceptional
21 Apr 2026
Scott
clean place, friendly staff, would stay again when I'm in town.
Partner
8/10
Excellent
06 Apr 2026
Karen
They have connecting rooms which for some reason I get even though I don't request it. We could hear snoring from the other room. The heat/cool unit is loud when it comes on. The refrigerator had broken drink holders on the door; it froze our drinks. This place looks nice; wide hallway. I haven't smelled marijuana anywhere near there. There is a restaurant area for breakfast, which costs extra, and a bar for drinks later. There is a Keurig in the room so one may bring his own favorite pods or use the ones provided.
Friends_and_family Family
10/10
Exceptional
27 Mar 2026
Alfred
Overall nice hotel
Business
10/10
Exceptional
11 Mar 2026
Donovan
My husband and I travel frequently and have not spent really any time in a Hilton hotel. We stayed here from Thursday, March 5 through Tuesday, March 10. I absolutely, without doubt, have to say that going forward, I don’t think I can stay at anything other than a Hilton hotel. The Hilton Garden Inn Hanes Mall was 100% the cleanest and best experience we have ever had. The staff was more than courteous and kind; the room was amazing; the morning staff at breakfast and the staff at the bar at night went above and beyond to make guests feel welcome and wanted. Thank you for an amazing stay and we will definitely be back as our granddaughter lives in the apartments next door. My only regret right now is that I cannot remember anyone’s name that we encountered except for Ellen at breakfast as I would love to acknowledge each and every one of them. I also remember Thomas who I encountered that was incredibly helpful and helping me find a trail to walk on in the mornings. Thank you again for. An incredible experience and again, we will be back!!
Partner
8/10
Excellent
02 Mar 2026
paul
Friendly staff, nice food, clean. Would be even better with EV chargers.
Pet
8/10
Excellent
01 Mar 2026
Andrea Levine
Staff was courteous. Mistake in the bathroom. Instead of Conditioner in the shower there was Body Lotion.There was Shampoo, Body Lotion and Body Gel (liquid soap). When I went to wash my hair, this was a problem, as I needed to use conditioner. I expected there to be conditioner, and there was Body Lotion instead.
Friends_and_family Family
10/10
Exceptional
27 Feb 2026
Martha
The amenities were great, fitness facilities, bar and restaurant and the front desk and food staff. My only complaint is that in my 4 night stay, my room was not bussed at all. I was out with the do not disturb sign off before 8 am each day. No clean towels, no toilet paper or tissue replacements, no bed made. I left the room very clean and the towels I used were on the floor. My trash was not emptied. Each day, I aske for the maids for towels, once asked for more toilet paper and liners for my trash. Not once did they ask if I needed the room cleaned. However, I did not say anything to the front desk. The sign on the mirror in the bathroom states that trash, amenities, towels and bed made were every other day. I had no day.
Self
10/10
Exceptional
11 Feb 2026
Ron
Room great! Room very clean and staff was great.
Family
10/10
Exceptional
17 Jan 2026
William
.
10/10
Exceptional
07 Dec 2025
Dorothy
Clean rooms and nice staff. Would stay here again.
10/10
Exceptional
07 Dec 2025
Patricia
Spacious, clean room.
Partner
8/10
Excellent
05 Dec 2025
Karen
Minor issues were: the refrigerator had a prior guest's pizza in it, and top of the can/bottle holder on the refrigerator door was broken. There were no coffee pods.
Friends_and_family Family
8/10
Excellent
03 Dec 2025
Jay
The room was very comfortable ,the staff was friendly and helpful great stay Thank You Jay
10/10
Exceptional
03 Dec 2025
Michelle
We did not have breakfast or visit the lounge area
Leisure Partner
8/10
Excellent
29 Nov 2025
Stephanie
Very clean and no smells. Nice comfortable beds.
Partner
10/10
Exceptional
16 Nov 2025
Latasha
Great Customer Service & Cleanliness.
2/10
Poor
28 Oct 2025
Melissa
We checked into our room. The sheets were dirty(Huge stain). I notified the manager that we would like to change rooms. I was told that they could not move us to another room, but instead brought sheets for us to change the bed ourselves.
Also there was only one set of towels. I called the manager again and was told that I could come to get them at the front desk because they had no maid service on duty to bring them up to us.
We have stayed here before and never had this type of experience. I hate that this place has gone down hill.
The manager was not helpful in anyway. Actually he did not care. And they were charging over $ 400 a night
Partner
10/10
Exceptional
20 Oct 2025
elaine
GREAT STAFF!!!!
10/10
Exceptional
18 Oct 2025
Karen

My Favorite Place

The only thing slightly annoying was the alternating brightening and dimming of the ceiling light in the bathroom. It was nice of a staff member to stop by and ask whether we needed anything like towels, cups, coffee.
Friends_and_family Family
6/10
Pleasant
14 Oct 2025
Princess
Little to no entertainment. Also, management is terrible. Our stay was Fri- Sun. When booking the room, I had an old card, but provided them with an updated card once I got to the hotel. Sun morning around 8am (3hrs before checkout), the manager comes knocking on our room door. He automatically goes to assume there’s no money on my card when they charge the card. *Whole time they had never charged the active card * He states “There’s no money on your card. You have 10 minutes to pay or I am calling the police for trespassing.” Completely thrown off, I go downstairs to handle this situation & he admits to charging the old card, which should have been deleted once I checked in Fri. Attitude was very nasty, nice hotel but would never stay again.
Friends
8/10
Excellent
28 Sep 2025
Felisha
Clean and affordable
Leisure Partner
10/10
Exceptional
24 Sep 2025
Ayesha
My room was very clean. Property was quiet and neat. I did not like having to park in the back and walk around the building in the dark to check in.
10/10
Exceptional
21 Sep 2025
Timothy
Great location with easy access to restaurants and shopping. Room was great! Lot's of USB ports,plenty of counter space. Also easy access to the highway.
Partner
10/10
Exceptional
02 Sep 2025
Ann
Several choices within walking distance
Leisure Self
10/10
Exceptional
31 Aug 2025
Lisa
Very clean hotel. We had an enjoyable stay. No complaints.
Partner
10/10
Exceptional
09 Aug 2025
Rick
It was a great stay
Leisure Partner
6/10
Pleasant
05 Aug 2025
Alec
Bed is comfortable. Unfortunately, there was loud noise from construction.
6/10
Pleasant
31 Jul 2025
Felicia
N/A
10/10
Exceptional
29 Jul 2025
Jermaine
Great property
Business Family
10/10
Exceptional
28 Jul 2025
Leslie
Convenient. Friendly staff
Leisure
2/10
Poor
21 Jul 2025
Amy

Bed bug - need refund

There was a bed bug in my bed. It was horrible. We had to leave and get another hotel. A manager was supposed to call me today to help me with the refund but I did not hear from them. I request that someone please contact me so that the charge can be removed from my card.
10/10
Exceptional
14 Jul 2025
Michael
Great!
Leisure Family
10/10
Exceptional
07 Jul 2025
kasche
Wonderful stay and quiet and local shopping and food right outside the door
8/10
Excellent
29 Jun 2025
Joseph
Disappointed rate did not include some level of breakfast.
4/10
Poor
28 Jun 2025
Kyle
They didn’t clean the toilet and left toilet paper from the last person. When we told the staff the hm came out and handed us a plunger and told us to clean it. We tried calling down but the phones weren’t working either.
10/10
Exceptional
09 Jun 2025
Tiashawna
Loooove my experience
Leisure Family
10/10
Exceptional
01 Jun 2025
Vontell

Great Experience.

We came down for AAU and had great experience. We will be staying again pretty soon.
Friends_and_family Family
8/10
Excellent
29 May 2025
cameron
Everything was fine except I did not have housekeeping
enter my room and had to go down to the front desk for coffee and clean towels twice
Leisure Self
8/10
Excellent
19 May 2025
Aurea
We would stay there again if we were in the area and need a hotel.
10/10
Exceptional
05 May 2025
Debra
The people working at this property are awesone. Helpful, Happy, Efficient and make you feel welcomed.
10/10
Exceptional
14 Apr 2025
Rosa
The property was very clean and well maintained. It was a great short stay.
Leisure Family
6/10
Pleasant
13 Apr 2025
Carrie
Great staff and clean
Said nothing about our room would look out on HVAC units- not OK
Website says has room service- does not
Phone didn’t work
Ran out of soap on beginning of 2nd day in shower so they clearly aren’t checking how full the bottles
Are in the shower
Toilet paper awful
No sound proofing at all-
Could hear people next door normal talking to their kids and lots of disturbance to any peace- not the family’s fault- no soundproofing at all
No ability to park close at night
Leisure Partner
4/10
Poor
07 Apr 2025
Victor

Just Not Pleased!

A lot of shortcomings. No soap in the bathroom sink bottle, no hair conditioner in shower bottle, just not pleased. Won't stay here again!
Partner
10/10
Exceptional
06 Apr 2025
Rose
the property was clean and the staff was very professional
Leisure Family
10/10
Exceptional
13 Mar 2025
Lisa

Comfortavle and nice stay.

The room was comfortable, nice staff and very quiet. Location was close to family, the mall and several restaurants.
Friends_and_family Family
8/10
Excellent
07 Mar 2025
Julie

a good stay

The room was nice and secure.
Self
10/10
Exceptional
17 Feb 2025
Megan
The staff were so nice and kind. Probably the best staff I have ever had at a hotel.
Family_with_children
10/10
Exceptional
16 Feb 2025
Beverly
Stay was short -very nice lady waited on us at the bar
Partner
10/10
Exceptional
15 Feb 2025
Tammy
I recently stayed at the Hilton Garden Inn Winston-Salem/Hanes Mall, and I couldn't be more pleased with my experience! From the moment I arrived, the staff was welcoming and attentive, making the check-in process smooth and efficient.

The room was clean, spacious, and well-appointed, providing a comfortable retreat after a long day. I especially appreciated the cozy bed and modern amenities, which made my stay feel like a home away from home.

Overall, my stay was exceptional, and I highly recommend the Hilton Garden Inn Winston-Salem/Hanes Mall to anyone visiting the area. I look forward to returning on my next trip!

Thank you for a wonderful stay!
Leisure Family_with_children
10/10
Exceptional
20 Jan 2025
William Allen
Staff was great
Leisure Partner
10/10
Exceptional
17 Jan 2025
Vance
This was a great place to stay!! Will definitely stay here again. Breakfast was not good but everything else was great.
Leisure Partner
10/10
Exceptional
31 Dec 2024
Rick

Weekend stay

Great location
Friends_and_family Family
10/10
Exceptional
02 Dec 2024
Karen

Enjoyable

Their renovations are complete. Of the places I stayed at this time, this one had the most comfortable bed. I wish they had Reelz TV station. The person who checked me in didn't mention breakfast. They at least used to have breakfast.
Friends_and_family Family
2/10
Poor
30 Nov 2024
Karina
Requested a pack n play since the morning of checking in and was told it would be ready at check in. When we arrived at the hotel, without our pack n play for my one year old since the hotel promised one, we were disappointed to hear that front desk didn’t even know they had them, had no idea if they had them. So we are left with no pack n play and a bad night of sleep with a one year old. Not the kind of night I expected.
Leisure Family
10/10
Exceptional
29 Nov 2024
richard
Great place
10/10
Exceptional
17 Nov 2024
Roberta
Nice hotel and awesome staff
Leisure Partner
10/10
Exceptional
10 Nov 2024
LaShawn

Excellent

Our stay was excellent! I was able to check in early and find a cart right away which made bringing my things to my room smooth. Front desk was very polite and professional. Our room was nice and clean. I would definitely stay again.
Partner
10/10
Exceptional
03 Nov 2024
Francis
Staff was professional and friendly. Beautiful area surrounded by department stores and restaurants. Nice gym to do workout. Enjoyed our stay!
Leisure
10/10
Exceptional
16 Oct 2024
Lynnette
Nice hotel. Convenient. Clean.
Business Self
10/10
Exceptional
09 Oct 2024
Kenneth
Awesome price for this economy
Self
10/10
Exceptional
21 Sep 2024
Liza
The staff was very friendly and helpful! Would recommend this property to anyone staying in the area.
Leisure Family
10/10
Exceptional
12 Sep 2024
ROY
Convenient location
10/10
Exceptional
11 Sep 2024
Jace
The staff were great and helpful. Nice rooms, clean, and spacious.
Business Partner
8/10
Excellent
27 Aug 2024
José
I liked everything about the property, staff and food arrangements.
Self
10/10
Exceptional
24 Aug 2024
Dawn
Very nice clean hotel only complaint was the pool water was ice cold and the shower water took forever to get warm. Barry from the front desk needs training could not even print a receipt!!
Partner
10/10
Exceptional
20 Aug 2024
mark
Clean. Little busy with construction
Leisure Family
8/10
Excellent
17 Aug 2024
Nina
Was centrally located to numerous shopping malls,
restaurants, hospitals.Hotel was quiet, but don't plan on watching much tv. Very limited cable. Laundry facility was convenient. In hotel restaurant was a little pricey. But plenty of choices in the area . Overall would recommend.
Business Family
4/10
Poor
05 Aug 2024
Amanda
Late night and early morning conversations from the guests in the room to our right was obnoxious, inconsiderate and inexcusable. We will likely never stay at a Hilton Garden Inn ever again.
Leisure Partner
10/10
Exceptional
04 Aug 2024
Joseph
Clean room at a reasonable price
Business Partner
6/10
Pleasant
28 Jul 2024
Jonathan
Had to check in 2hrs after check in time
Leisure
10/10
Exceptional
27 Jul 2024
VICTOR
Excellent and clean property. Staff was great. Only concern was the lack of parking.
Leisure
10/10
Exceptional
24 Jul 2024
Vince
Good place to stay
2/10
Poor
14 Jul 2024
Irene

I do not recommend this hotel

My experience at this hotel was a horrible.Very unprofessional staff and never had my room cleaned for all three nights. Even when l requested for my room to be cleaned it was never cleaned. When l was checking out l complained at the front desk and the receptionist was just staring at me without any apologies. The hotel should do better. I will definitely not recommend this hotel to anyone
Friends_and_family Friends
10/10
Exceptional
01 Jul 2024
Christopher
Definitely looking forward to my family's next stay.
Leisure Family_with_children
10/10
Exceptional
29 Jun 2024
Vicki
Beautifully remodeled since my last visit here several years ago! Will be my hotel of choice without a doubt when in the area!
Leisure Partner
10/10
Exceptional
29 Jun 2024
Verified traveler

Nice Winston Salem Stay

The stay was great, the staff, food service and overall creature comfort was good
Business
10/10
Exceptional
28 Jun 2024
Jamie

Clean!

Clean, quiet. Good location
Business
10/10
Exceptional
22 Jun 2024
Ronald
Good
6/10
Pleasant
18 Jun 2024
Verified traveler

3/5

Strange location, parking is not the safest environment. Room was nice and clean. Staff was not very helpful
Partner
6/10
Pleasant
16 Jun 2024
Jamie
Check-in was terrible, couldn’t do digital key, they had no idea of the cost, they held us at the counter for 15 mins while they figured it out. Fridge in the room was not plugged in…I guess that is because it doesn’t work. Good thing we had a cooler or we would have been screwed with my wife’s medications.
Partner
6/10
Pleasant
09 Jun 2024
Gigi

Great location!

Pros:

Great Location: The hotel is situated in a prime location, which made it very convenient for our activities and exploring the area.

Cons:

Under Construction: Unfortunately, the property was undergoing construction during our stay.
- Parking Issues: We encountered problems with parking. When we returned from our event, there were no available parking spots, which was frustrating.
- No Late Check-Out: Additionally, we were disappointed to find out that late check-out was not an option, which disrupted our plans for the day.

Overall, while the location is excellent, the construction, parking issues, and lack of late check-out were significant drawbacks.
Partner
10/10
Exceptional
13 May 2024
Crystel

Amazing!

Clean room nice hotel front staff is friendly and very helpful
Business
10/10
Exceptional
12 May 2024
Crystal

Amazing Hospitality

Booked this room on our way back home from being on a getaway and a surprise engagement. Everyone at the hotel was amazing! It’s Mothers Day weekend and even housekeeping spoke and said hello and happy Mother’s Day as they walked by. And not to mention everything is clean and stocked in the rooms as far as towels, coffee supplies and such. We will definitely stay here again if we are ever in the area again!!
Partner
10/10
Exceptional
05 May 2024
mark
Property is difficult currently as they have been working around remodeling for the past year so it’s tough to rate
Leisure Family
10/10
Exceptional
28 Apr 2024
Mary

Overnight in Winston

Lovely, clean hotel near Hanes Mall. Room was spacious and comfortable. Kind of a downer that the pool was being renovated, but that was clearly communicated at booking. Staff was super friendly. Great stay.
Friends_and_family Friends
10/10
Exceptional
26 Apr 2024
Cussed'em
The hotel has a greenway starting right beside it that follows a creek. It's a really nice place to take a walk or run. The hotel itself is nice and clean. It's in a safe, quiet area. We'll definitely stay there again.
Leisure Pet
10/10
Exceptional
21 Apr 2024
Delores

Pleasant accommodations

Very friendly and helpful staff. Room was very comfortable and had all the amenities I needed.
Friends_and_family Friends
10/10
Exceptional
19 Apr 2024
Jo Lynn
Very friendly staff.

Location & surroundings

Hilton Garden Inn Winston-Salem/Hanes Mall
1325 Creekshire Way, Winston-salem, United States

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Hilton Garden Inn Winston-Salem/Hanes Mall

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