Name: Americas Best Value Inn Winston-Salem
Address: 531 Akron Dr, Winston Salem, 27105, US

2/10

Poor

28 Jul 2026

Kenzie

“Under New Management “ not what is shown in photos at all

2/10

Poor

26 Jul 2026

Sarah

In all my years of staying in a hotel this was the worst experience I have ever had. Hotel was under constuction old air conditions was up and down hallway, carpet was filthy. my bedspread had lint balls covering. I had to leave could not stay the 3 days I had signed up for. and to make matters worst, I did not get my 100 dep back and hotel says they gave refund to my card but card confirmed 100 did not return. oh yeah,
lobby had unruly children that belong to staff

2/10

Poor

09 Jul 2026

Domingo

El peor hotel en el que estado

Partner

2/10

Poor

05 Jul 2026

Brittney

When we checked in at the hotel, it was extremely bad like the outside of the property look like tornado ran through their. They had broken heaters on the floor of the hotel, when we went into the room the sheets had stains. Front desk denied us getting a new sheet, we booked the room for two days but how bad the condition was we left. Now front desk manager let us know to contact Expedia for our refund for the room. When contacting Expedia they explained to us that the hotel said we cannot get a refund, they didn’t try to work with us at all so I had to dispute the charge through my bank. I will not recommend anyone to book this hotel.

Partner

2/10

Poor

02 Jul 2026

margaret

Very very dirty building . Unattended children running all over . People living in cars in parking lot . Old dirty mattresses stacked in lobby . Air conditioning units laying in hallways on floor . Pool was empty just dirty rain water in bottom. Room was covered in black dust . No internet no batteries in remote. No coffee pots in rooms . Open drug usage . Made me wait twenty minutes for manager to finish dinner in back room for my deposit .

Friends_and_family Family

2/10

Poor

17 Jun 2026

Jacobo

Stay was rude following us,felt like harassment

4/10

Poor

17 Jun 2026

Harrison

booked a room two days in advance and they told us they didnt have the room we booked and they downgraded us, the keycard wouldnt work so someone had to let us in, some of the lights in the room didnt work and the lock on the door was broken, we have stayed before but this was the worst experience by far

Partner

10/10

Exceptional

10 Jun 2026

Jamey

Room was spacious and clean!! Bed was comfy and made for a good night sleep. The staff were all friendly and helpful.

Self

6/10

Pleasant

09 Jun 2026

John

The property definitely needs some work. My room was totally adequate. Bed was very comfortable in fact. The lobby had what appeared to be random abandoned furniture in it. The pool looked nice but it was empty of water. The desk clerk was behind glass in a locked room. I do feel like they are trying to fix it up and i wish them the best. It was worth 50$ a night.

Self

2/10

Poor

09 Jun 2026

Rayann

We had booked this based on price. Never again! We stayed 20 minutes and checked out. Everything was disgusting and broken down. Random air conditioner units in the hallway holes in the elevator flooring. Bulletproof glass behind the desk, I would prefer to never step foot in there again.

Family_with_children

2/10

Poor

08 Jun 2026

mayra

The pool had moldy water in it, they advertise a microwave in the room, the microwave is in the lobby. The whole place is under renovation, and they're not doing a very good job of it. I checked out the same day I checked in, the place is a safety hazard. Kids running all over the place. The door to my room wouldn't lock when I stepped out to retrieve the rest of my things from my car. No breakfast at all. This is also advertised as an amenity. This place gives a new meaning to misrepresentation and false advertising! DO NOT STAY HERE!

Family

2/10

Poor

06 Jun 2026

Kalan

I walked in saw the property walked out. This is not a nice hotel unfortunately. Did not feel safe to have myself or family here.

Partner

2/10

Poor

06 Jun 2026

Emily

I did not end up staying at this hotel. Upon checking in, it was a visibly unclean and unsafe.

Friends_and_family Friends

2/10

Poor

06 Jun 2026

Chris

Place is in utter shambles! It unacceptable and nothing like the pictures on the web show. Staff was super nice and did all they could. This is blatantly an ownership issue.

2/10

Poor

30 May 2026

Susan

I did not check in arrived at night, there were two males with jackets and hoodies, both were near the entrance my elderly handicap mother and myself a 4’10 female weighs 117 lbs. I was afraid to park my car and help my mother out of the car. I didn’t feel safe or comfortable enough to stay at that hotel. Sorry

Friends_and_family Family

6/10

Pleasant

28 May 2026

Ashley

Not the absolute worst place ive ever stayed, but definitely not what I expected. Probably won't stay again. I didnt get a whole lot of sleep because I was worried something was gonna happen to my car outside because there were lots of cars with broken windows outside and signs that said they are not responsible for theft or damage to your car. Not very clean, it looks very used and dilapidated, and there's a lot of riff raff going on everywhere all hours of the day and night. Staff was very nice, and they do allow pets for a $35 deposit, but other than that id say there isn't much else to call home about. Lets just say its probably only somewhere you'd want to stay if you were down on your luck and had no where else in the world to go.

Family_with_children

2/10

Poor

20 May 2026

David

This hotel misrepresented themselves on the website with AI produced photos. It is housing homeless with the receptiom desk being protected by bulletproof glass. Had to leave and find a safer location.Waiting to hear on my refund.

Friends_and_family Family

4/10

Poor

18 May 2026

Deborah

The hotel was in poor condition. It was a place that I wouldn't go to again or recommend to anyone.

Partner

2/10

Poor

17 May 2026

Oscar

I couldn’t even stay in the room at all, I had to book a room in another hotel, and fighting right now for a refund since I didn’t even stay in the room due to their cleanliness being terrible, mirror was dirty, I would not put myself in the shower, bed had debris, found tobacco products trash on the couch, and there was more… I would recommend anyone to just book in another hotel.

Partner

6/10

Pleasant

14 May 2026

Kadjia

Room could have been cleaner and sheets

10/10

Exceptional

03 May 2026

Zoe

It was good

Partner

2/10

Poor

30 Apr 2026

Shiyong

upon arrival, the hotel refused check-in due to no availability. And hotel refused to refund!

4/10

Poor

26 Apr 2026

Alisha

The entire floor and room smelt like pure weed, nothing smelled clean whatsoever. Honestly, I didn’t even want to spend the night there once we got into the room, especially with a child being with me, but it was already too late to go anywhere else after our event. So I stuck it out since it was just one night. But I will never be back there again.

Family_with_children

2/10

Poor

20 Apr 2026

Jami

The beautiful pictures of this hotel were not the reality. The outside was falling apart and the main common area was torn apart. Very dirty and unkept. Overlooking that, we checked in and the first room we were given on the 8th floor had, not old looking, blood smeared on two walls. We requested a different room and were given one on the 1st floor which was covered in mold with the bathroom ceiling falling in and a terrible smell. Decided not to stay and asked for a refund. After some debate, the desk staff tried to say we had to check out within an hour of checking in to get a refund, which it was under an hour, we did get a refund and left. Nothing nice to say about this place except that the front staff was overall very polite and accommodating to our refund request.

2/10

Poor

19 Apr 2026

Katrina

I did not stay there. I refused to stay. The place was terrible. I want my money back. I have tried to get ahold of Expedia service to report this. I dont recommend anyone to go there to stay. I have never been in that type of place. Very nasty & not a place I would ever want to be in again.

Partner

2/10

Poor

15 Apr 2026

Chastain

DO NOT STAY HERE!!! It’s filthy! We tried two different rooms and both were infested with bugs. There were needles on the ground and the hotel was just horrible

Friends_and_family Family

2/10

Poor

12 Apr 2026

Diana

Didn’t even see breakfast. I wouldn’t eat here anyways. Place was disgustingly dirty. Blood on elevator wall. Our room wasn’t even cleaned. Walked in to kid Barrettes on floor. Trash in bathroom floor. Nothing was wiped down prior. Sheets had brown stains and towels.
Police banging on door at 2am, missing kid. Cars burning rubber in parking lot. Kids being unattended inside and outside. Key card had to be reactived each time. Employees had no customer service skills whatsoever. We were here on training. Remote didn’t work. Lamp leaning to the side. Bathroom light flickering. Crap on the toilet. Curtains falling off. Fridge didn’t work. Spoiled our food. Gym out of order. I would never book with Expedia if you continue to do business with locations like this.

Friends

10/10

Exceptional

01 Apr 2026

Tasia

Everything was excellent

10/10

Exceptional

01 Apr 2026

Jaime

Super friendly

Self

2/10

Poor

29 Mar 2026

Ashley

Not clean. Not as advertised.

Partner

2/10

Poor

24 Mar 2026

Gigi

This property shouldn’t even be on the website, it’s a scam. It looks NOTHING like the pictures on here. It’s disgusting roach and smoke filled. I would only stay here if you love dirty sheets and roaches.

8/10

Excellent

21 Mar 2026

Ashlee

Very nice staff I don’t have any complaints

6/10

Pleasant

16 Mar 2026

Travis

The room itself was clean as was the property. However, it’s currently in a bit of disrepair with several projects roped/blocked off including the lobby hall and elevator. As such, there was only 1 functional elevator which for 8 floors was a bit inconvenient.

The staff were amazing and courteous.

Self

6/10

Pleasant

07 Mar 2026

Julie

Unfortunately, this hotel left a lot to be desired. Many of the amminities listed on the site, were not available. As a hotel that allows pets, the smell of urine was very strong. Will not stay here again.

Self

2/10

Poor

04 Mar 2026

Kristy

This hotel was not at all like it was described on the website. The Parking lot was full of broken down busted up vehicles missing headlights busted in glass looked like a junkyard the front and main door to the hotel was propped open and broken caution cones everywhere. The receptionist was behind bullet proof glass. The hallway lights were twinkling as if they were going out construction things everywhere the hotel smelled of weed when I told the manager the hotel smelt like weed he advised that that’s why he put me on the eighth floor. In other words he knew there was weed on the property. This hotel was completely unsafe and I felt very uncomfortable and refused to stay. I did not stay in this hotel.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Shamika

This hotel was nice, clean, and the staff was friendly.

Friends_and_family Friends

2/10

Poor

01 Mar 2026

Oscar

No really

2/10

Poor

28 Feb 2026

Michael

I cannot believe this hotel is able to even be open!!!! Gross!!! Sketchy!!

Friends_and_family Family

8/10

Excellent

26 Feb 2026

Luis

All good

10/10

Exceptional

21 Feb 2026

Katie

Only thing bad about this place ie is there is no microwave in the rooms. There is one located in the lobby.

Self

2/10

Poor

19 Feb 2026

Rashell

They stole my deposit and trying not to give it back do not go here they are scamming people who are going through they treat people like trash and treat them low because they decided to stay there meanwhile the customers is who keep them open because the hotel is trash and mainly for people struggling trying to get back on there feet they are trying to get all your money once u give them the deposit run run run everything in the hotel is broken doesn’t work don’t do it find somewhere else

2/10

Poor

06 Feb 2026

John

I went to Food Lion when I came back my room was flooded with water. water was coming out of the AC vent in the ceiling and they blamed it on me

10/10

Exceptional

04 Feb 2026

Patricia

Wonderful

4/10

Poor

26 Jan 2026

Kameron

The ENTIRE hotel smells like fresh cigarette smoke. Including the room. The room is not as advertised. There were outlets that were exposed. The toilet was dirty and had pee residue on the seat upon my arrival.

10/10

Exceptional

23 Dec 2025

Darren

NA.

2/10

Poor

12 Dec 2025

Darrell

The place is questionable for passing minimum codes. Very low room occupancy.. slightly hat the hook to entice. Customers.. and once committed with the lowest rate in Winston. And because of no occupancy other revenue streams are aggressively exploited with a fairly obvious motive the cause.. rules vary from room conditions to smoking and more.. a friend opened the window and one cigarette out the window cost $50 a fine.. actually if any smell was detected it would have enhanced the rooms conditions when entered.. the filth and suspicious peoples accessing 100% of buildings facilities with no questions..caused serious concerns of with several tenants on our floor. To respectfully impose a heavy forfeiture of room deposits, some damage should occur, such as touching the entire property.. short of that anything else should be considered an improvement.. and tenant compensated like the 6-8 contractors with building supplies littered
throughout the inside of this property..

6/10

Pleasant

08 Nov 2025

Nevelle

Yes

2/10

Poor

03 Nov 2025

Amanda

The area had light to no lighting. The neighborhood was not good to say the least. We were unable to stay at the location as felt unsafe to get out of our vehicle.

Leisure Partner

8/10

Excellent

27 Oct 2025

wade

It was quiet

Leisure Partner

2/10

Poor

27 Oct 2025

Warren

Filthy and Disgustingly Dirty!

This hotel should be shut down permanently. Disgustingly dirty, stinky, and overall filthy. Poorest conditioned hotel I have even seen. I immediately cancelled reservations after seeing the living conditions of dirty sheets, stinking stale air of years of smoking, appeared roach infested. Just horrible.

2/10

Poor

27 Oct 2025

Marie

Damp hallway, wallpaper peeling in sections all the way down the hallway, key readers not working, one working elevator

Friends_and_family Friends

2/10

Poor

25 Oct 2025

John

Worst hotel I have ever visited

Parking lot: dirty, crumbling asphalt and concrete, deteriorating surfaces, foul odor of stale cigarettes.

Lobby: You must communicate with the staff through a narrow slot. No mention of services or amenities (because there were none). Advertised breakfast was a hoax, there was not one.

Elevator: One of the two out of service, apparently been that way for some time. Sn orange traffic cone in the corner. Ride slow and noisy, you might not get to your floor.

Hallway: dimly lit and that cigarette smell is almost overwhelming. You need a bit of shoulder to get the door open.

Room: actually reasonably clean, no visible dirt or insects. Sheets were clean, bed and pillows were comfortable. Furniture was old and very minimal. No desk. One small chair. Half the electrical outlets were inoperable or jammed with something. No coffee maker, no cups or glasses, no tissues. The toilet paper holder broken and a roll of toilet paper sitting on the sink. Only one bath towel, hand towel and wash cloth. No hangers in the closet. No hair dryer. No internet. As said, minimal amenities.

Coffee: Was told the desk staff could provide this. When I asked in the morning, I received a 4 ounce paper cup with coffee from somewhere in the back. I did not ask how it was prepared, but I drank it and survived.

The final gift was upon leaving you and everything you took into the room reeked of the cigarette smell. Now home we are dealing with this as best we can.

We probably will not stay there again.

Business

2/10

Poor

25 Oct 2025

Pricilla

There were roaches everywhere, even in the hallways. We walked in the room and turned around and left.

2/10

Poor

24 Oct 2025

Jack

Absolutely DO NOT stay here! The doors are open on arrival and only way to secure and lock door is the deadbolt once you enter the room through the already unlocked open door. There were no secondary locking latches. Looked like they were broken off. Keycard is just for show. I have never experienced this before. Large stink bugs in room. Shower had mold. It was a nonsmoking room but smelled terrible from smoking. I checked in after 4 pm and realized this wasn’t going to be a safe place. I spent about an hour in the room and decided to just leave and not return.

Business Self

4/10

Poor

22 Oct 2025

Rebecca

Smelled like weed. Bathtub was gross and tub faucet was constantly running. Beds were ok but room was a 3/5 on the whole.

2/10

Poor

20 Oct 2025

shan

This was one of the filthiest places I have ever been! I have a video that I should post for the world to see! Absolute filth! The elevator was dangerous. The ceiling is cracking. Seems as though this place should be condemned!

Business

2/10

Poor

19 Oct 2025

Marceisha

The rooms were disgusting. It had not been clean. There was residue left on the tables. I did not try sleeping in the sheets. There was dirt and hair in the shower. The toilet seat had feces and urine on it. The floors were sticky and the entire hotel smell like smoke.

Business_and_leisure Self

4/10

Poor

18 Oct 2025

Chineise

WTH

Room had bugs in it and covers was not that clean and bathroom had hair everywhere

Self

2/10

Poor

16 Oct 2025

Terry

There was no breakfast.. room was dirty. Lights didnt work. Dirty underwear in room that wasnt ours. Floor sticky. No ice no coffee. Just a HOLE.. will never use Expedia again. Dirty miserable place to stay. Place was in complete disrepair. Very sketchy neiborhood. People begging in parking lot. Elevator didnt work... place was utterly disgusting. Room was never cleaned,no clean towels or bedding..

Leisure Family

4/10

Poor

14 Oct 2025

Fred

There was no breakfast,pool or gym available

Business Family

2/10

Poor

12 Oct 2025

Roan

Definitely a 1 Star hotel.

Front staff was overall nice, very helpful and very respectful. but the overall stay and condition of the place was awful. A/C didn’t work, curtains weren’t fully attached, a hole (maybe bullet) in the only 1 working elevator door. It was a one night stay but just wow. Wouldn’t recommend this to anyone

Friends_and_family Family

2/10

Poor

07 Oct 2025

Guillermo

The rooms are in Terrible conditions. The staff not helpful at all. I need to change the room twice because one the bathroom door didn’t open, then the otherone not light and finally when I have one room, a midnight when I was sleeping, people came to my room, apparently the person in the lobby doble book the room I was in. IT WAS THE MOS TERRIBLE EXPERIENCE.

Business

4/10

Poor

04 Oct 2025

Heidi

No breakfast even though that was advertised before, also no to go bags …
Hotel is in very poor condition and should probably get torn down. Fridge wasn’t hooked up had to move it across the room to get to a plug. Also where coffee maker was the outlet wasn’t working. Did not feel like a safe area at all.

Leisure Partner

2/10

Poor

30 Sep 2025

Claudia

Smog smells, dirty

Leisure Family

2/10

Poor

29 Sep 2025

James

The whole place screams of danger. Upon check in someone followed me up (non employee) an I had the impression it was to find out what floor I was checking in on. When I came back 5 minutes later the same person was down there. Roaches in the room. It smelled like syrup. The restaurant in there has great food.

Business

2/10

Poor

29 Sep 2025

Erica

Broken elevator, roaches, room snelled like smoke, sticky floors, loud people

Leisure Family

2/10

Poor

28 Sep 2025

Athos

Get away from this place, smelly, dirty, bad service from the front desk, smoke and pets all over the place, rooms are dirty and noisy ACs. I finish my stay because they took your money and the deposit of $50 so you will need to stay

Friends_and_family Family

2/10

Poor

28 Sep 2025

Joshua

Stayed with my family across two rooms. Our room had bare dirty foot prints on the wall and the floor was covered in dirt. The other room had small bugs that, while we couldn't know for sure, looked a lot like bed bugs. The building smelled horrible. They also had a surprise deposit for the room which we were not informed of before arriving.

2/10

Poor

28 Sep 2025

Dianna

The dining room was unavailable due to Renovations so they had a little bag of breakfast items rather than the full breakfast offering. The floors in the hallway were stained and the entire Place smelled of smoke other than our room. The elevator was not functioning and the stairwell was very narrow and dark. The refrigerator in our room was broken and the door was in pieces, there was a broken section of the sink and the bottom of the bathroom door was shredded.

Business_and_leisure Family

2/10

Poor

27 Sep 2025

Robert

There was no breakfast fails advertisement

Self

6/10

Pleasant

15 Sep 2025

Bassirou

Trop de gens devant l’enceinte de l’hôtel

Partner

4/10

Poor

14 Sep 2025

charles

Couldnt get into my room. Had to have someone with a key. Then they took my key and never brought back so I could back in to the room if I decided to leave. Elevator was sketchy the other was broken.

Self

10/10

Exceptional

30 Aug 2025

Bassirou

Great

4/10

Poor

21 Aug 2025

Edy

Desde la llegada, el lugar es bastante sucio, mi otorgaron una habitacion donde los baños estaban malos, solicite cambio y me enviaron a otra donde el AC estaba malo, espere por 2 horas hasta que lo repararon, la habitacion deteriorada, habian cucarachas que caminaban por la habitacion, tengo fotos, el lugar muy inseguro por los demas huespedes, el dia de mi salida llego la policia por una discusión con una persona, el hotel no tiene restaurante por lo que el desayuno me lo entregaron en una bolsa todos los dias y este era jugo y galletas.
En general muy mal hotel no les recomiendo tenerlo como opcion para otros usuarios de Expedia

Leisure Family

2/10

Poor

20 Aug 2025

Misty

They never gave Misty a room

Leisure Self

2/10

Poor

17 Aug 2025

Megan

DO NOT GO HERE!! i went last night and i didn’t even stay 30 minutes. I was fearful for my safety, hotel guests were concealing machetes and the whole place smelt like cigarettes and weed. the people across the hall from us tried to break in to the room - we also showed up past midnight and it felt like a lot of the people i interacted with (i assume hotel guests) was going to hurt us or take our things. The area itself was not pleasant at all and seemed very unsafe. People were eying us up and down and making note of our vehicle - my partner said that some of them were carrying guns as well. For your sake and safety, spend the extra hundred dollars if you can and make sure you are somewhere safe - i learned that saving a couple bucks is NOT worth my safety and security.

Leisure Partner

4/10

Poor

09 Aug 2025

Milagros

Walking into the hotel there were a group of people smoking weed. The smell was worse inside around elevator. The room itself had a musty smell. The toilet was dirty. My husband had white socks on and they got so dirty indicating that the floors were dirty. One of the pillows was stained. The experience was not good at all.

Leisure Family

10/10

Exceptional

04 Aug 2025

David

The first

My stay was amazing I’m still staying there for work everyone awesome there it like a big family to me

Self

2/10

Poor

27 Jul 2025

Maria

It is a budget hotel but I do not recommend it, a terrible experience. I left my suitcase with my belongings in the room and when I returned it was not there, my belongings were taken from my room, without explanation, they returned them to me because I claimed them, but it was a very unpleasant moment because they checked my clothes, they returned the suitcase with part of the clothes and when I checked they returned the other part to me / terrible
My room's air conditioning doesn't work and my bed has bedbugs.

Business

2/10

Poor

23 Jul 2025

Luis

don't visit

There was a persistent odor, likely from smoke or marijuana, noticeable in the elevators and nearby rooms, which may detract from the overall guest comfort.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Joshua

Its some sketchy people living and hanging out at the hotel, I killed a couple of roaches upon entering the room.

Leisure Self

2/10

Poor

01 Jul 2025

Ayanna

The place was dirty and seem unsafe. Terrible experience wouldn’t be returning

Partner

10/10

Exceptional

25 Jun 2025

Aaron

Great property and location. Property was clean quite and smelled really good.

Leisure Self

10/10

Exceptional

23 Jun 2025

Joshua

Pretty clean and decent. I will book again.

Leisure Self

6/10

Pleasant

08 Jun 2025

Verified traveler

The staff was very good but the hotel is undergoing renovation. Repairs are ongoing and the pool is closed.

Friends_and_family Family

4/10

Poor

24 May 2025

Jacob

Find somewhere else, this place is not worth it.

Room had a broken toilet seat, replaced countertop that had the brand name wrapper still on it, Broken nightstands, wall plugs were broken, only decent part was the bathtub having warm water. No breakfast as advertised, got a To Go Bag, bathroom had some questionable stains on wood base to sink. Then being an adjoining room apparently the sound of the other room playing loud TV all night kept waking my very tired self up after a long day. Won’t return.

Self

2/10

Poor

20 Feb 2025

Welton

not like

Business Self

2/10

Poor

18 Feb 2025

Verified traveler

Nasty

The room dirty,bugs, Refrigerator dirty. No shower curtain. One rag and towel

4/10

Poor

02 Feb 2025

Verified traveler

Just Terrible

Couldn’t check in early at all. My event started at 1:45 pm and didn’t end until after 10 pm. When I got to the hotel, there was a security guard that greeted us. After about 10 minutes the front desk worker came up and got us checked in. When we entered the room, I noticed the fire alarm is damaged and the sheets on one bed were filthy. The hotel smelled like marijuana and cigarette smoke the entire time and neither of us even smoke at all. Just terrible!

Friends_and_family Family

4/10

Poor

31 Jan 2025

Richard

Worst place i have wver stayed. Pitiful! King aize bed with with queen top covers/sheets. Noisy all hours of the night with figjts and drunks in the hallways. Breakfast is a grab bag amd theynare out before residents even come down for them. Would not recommend this place to decent law abiding citizens. Should be taken off Expedia's availability list.

Leisure Family

2/10

Poor

06 Jan 2025

Tonja

Crappy

This was a true dump!!!! No microwave in room and no complimentary breakfast as advertised!!!

Partner

2/10

Poor

24 Dec 2024

Lisa

Scam

It was discussing - the Hotel smelled heavily of humidity . There was no Television . We called the front desk and they stated it was because they had not paid the cable bill. We then called the front desk back to ask about breakfast since I had purposely selected this hotel since they had completely breakfast included . When we call the front desk said that they were not offering breakfast . So no TV and no breakfast which I was normally expecting and paid for based on the said offer. The front desk man said the reason my booking price was so low was because of no TV or breakfast . Well I get to decided that not them and it’s not what I opted for. Plus I have had other stays with same pricing that do offer what’s promised . Really bad expirence…..don’t go there

Friends_and_family Family

4/10

Poor

11 Dec 2024

Santiago

Absolutely not recommended. Too many shady characters and suspicious activities in the area. I was advised by a police officer to lock up my car and not to go outside after hours. Spend a little more and stay in a safe place.

6/10

Pleasant

07 Dec 2024

Anthony

Mold on the bed frame, water damage on the roof tiles, no lock on the bathrom door

Self

2/10

Poor

27 Nov 2024

Verónica

The hotel is awful. I had to leave as soon as I entered the room. The photos were completely misleading compared to the actual hotel. It felt unsafe due to the people there—men lying in the hallways who appeared to be on drugs, and others outside the hotel who made inappropriate comments as I walked by. I felt scared and left just 10 minutes after arriving. There was a strong smell of cigarettes and marijuana throughout the hotel and in the rooms. Everything was dirty, broken, and poorly maintained. This hotel should be removed as an option on Expedia. I had to find another hotel at 9:30 PM. I request a refund since I didn’t stay there, as the reality of the place does not match the description provided.

Business Self

6/10

Pleasant

27 Nov 2024

Verified traveler

Lesson learned to read reviews first

Had I read the reviews on this hotel first, we wouldn’t have stayed here. However, since we were only needing something cheap to stay at overnight, I didn’t pay much attention when booking.

Unfortunately, what was once probably a very nice hotel, has sadly become very run down. Our room was on the 7th floor, so I can only speak from experience there. The hallway carpet was definitely stained from wear and age. Our room had laminate flooring, which was surprisingly not the dirtiest hotel floor I’ve experienced.

The room was very basic with amenities. There was a mini fridge without freezer, a tv, and a coffee pot. The beds had clean linens but only two small pillows each. We booked a double queen room for 4 people, but the bathroom had only 1 bath towel, 1 hand towel, and 1 wash cloth. The room actually had a shower curtain (some people didn’t have this), but it was very badly stained with mildew and mold. Otherwise, the water was hot, the toilet flushed, the heat worked, and I did not see any bugs outside of a random fly.

One thing I will say, is this property advertises having free breakfast included, but they Do Not have this.

Also, safety wise, yes there were various people loitering outside of the hotel when we checked in at 6:30 PM, but there was no fighting, no apparent “drug use”, and I did not feel unsafe for myself or my 2 children.

Would I come back? No. Would I recommend it to friends? Probably not. But, for what it was, it worked.

Friends_and_family Family

2/10

Poor

23 Nov 2024

Teresa

The bathroom looked like it wasnt cleaned. Toilet wouldnt flush. The mattress had a bad dip in it. Very noisy place.

Friends_and_family Family

6/10

Pleasant

17 Nov 2024

Kenya

Passing Through

The room was wonderful however the floors were sticky and I seen a roach in the bathroom. The elevator had a weird stench in it.

Business

6/10

Pleasant

11 Nov 2024

Stephanie

It got 2.5 stars for a reason.

If you like staying in trap houses then this is your place. The elevator is a death trap. But in a good location. Heat stop working had to get local drug addict or mentally challenged guy to come in my room to try and fix it.

Self

8/10

Excellent

11 Nov 2024

Haleigh

A lot of traffic on and off the property but super friendly staff and clean rooms. Good deal for the price