Hotel Indigo Winstonsalem Downtown, An Ihg Hotel

10/10

Exceptional

19 Jul 2026

Heather

This hotel has lots of character and is very clean. If you’re a very light sleeper - there were times we could hear other guests coming and going, so I wouldn’t expect a perfectly sound proofed experience. But no one was overly loud or rowdy, so it wasn’t an issue. Big beautiful windows with lots of light. Our room didn’t have a fridge - not sure if that’s the case across the board, so if that’s important to you, I’d ask.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Jane

This is a trendy hotel located in the heart of downtown. The facilities are clean, rooms are spacious, and the beds are very comfortable. Note, there is no onsite parking so you need to use valet or self park in a garage just a short distance away.

Family

10/10

Exceptional

09 Jul 2026

William

Nice people and a lovely room

10/10

Exceptional

09 May 2026

Joe

Great staff. Breakfast was quick and delicious.

Self

10/10

Exceptional

25 Apr 2026

Marissa

Nice staff, great room!

Self

6/10

Pleasant

20 Apr 2026

Stephanie

We have stayed here before, and it was a great experience. However, our second time not as good. I feel like the cleanliness could be better in such a high priced and nice downtown facility. Bathroom floors looked dirty, and one of the two beds was very creaky every time you moved on it. The toilet seat had been tightened crooked so you were sitting on the underneath part if you sat on the toilet. However, the beds felt very clean and the large window is very nice on a high floor.

Family

2/10

Poor

14 Apr 2026

tracey

I received

10/10

Exceptional

09 Apr 2026

Adaya

The property was very clean and staff was more than friendly. From the valet staff to the restaurant located downstairs. Food and drinks were amazing! WILL BE BACK

Friends

6/10

Pleasant

31 Mar 2026

Emily

The room was tidy but could have used a deeper clean, especially the floors.
The staff at the front desk was very kind.

10/10

Exceptional

16 Mar 2026

Alex

Great spot downtown. Great bar as well.

Partner

10/10

Exceptional

22 Feb 2026

Catherine

What a fantastic experience - the staff was incredibly friendly, professional and helpful, from the valet to the front desk to the cleaning to the restaurant/bar. The room was modern, spacious and super clean.

Self

4/10

Poor

15 Feb 2026

MIKE

Very disappointed for the high price we paid ($350). Small, dark room. Sink wouldn’t drain, bathroom floor filthy. Small thing, but didn’t even have a channel guide for the outdated TV.

10/10

Exceptional

04 Feb 2026

Tammy

Love the no pet policy! Great staff!! Super clean rooms!

Leisure Partner

2/10

Poor

27 Jan 2026

Norma

If there’s any chance there might be a snowstorm bigger than any of this country has seen in the last 10 years, I’d suggest you buy a refundable room. Even though it was an act of nature that prevented me from getting to the hotel I was not allowed to change the reservation dates.

10/10

Exceptional

14 Jan 2026

Wendy

Room was spotless, staff was exceptional, the bed was incredibly comfortable and the shower to die for!

Leisure Family

10/10

Exceptional

11 Jan 2026

Megan

Clean, comfortable, great location

Business Self

6/10

Pleasant

03 Jan 2026

Sheila

Staff was amazing- Ms. Amanda at the front desk, staff at the bar of the restaurant, and the valet were great. Room could've been cleaner. The visible detritus on the Keurig quickly convinced me not to use it. Lack of ability to connect with our own streaming services seemed rather old-fashioned in the upscale boutique hotel that I had picked above many cheaper options. It's been a while since I've stayed somewhere where I couldn't connect my own Netflix or similar service.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Dan

Exceptional hotel. Friendly team, clean, beautifully transformed historic building from the 1920s with modern amenities. A shout out to the valet team: always on duty, no matter the weather. A great experience all-around.

Leisure Self

10/10

Exceptional

31 Dec 2025

Erin

Had a wonderful stay at Hotel Indigo! The hotel was spotless, beautifully decorated, and equipped with modern amenities. The staff was incredibly hospitable and welcoming, making the experience even better. Highly recommend!

10/10

Exceptional

29 Dec 2025

Karen

Room was clean and comfortable. Staff and valet parking attendants were all wonderfully friendly and attentive!

10/10

Exceptional

29 Dec 2025

Richard

Beautiful and clean hotel, very nice and accommodating staff! Wonderful location!

Partner

10/10

Exceptional

16 Nov 2025

Jessica

The staff was so nice and accommodating. The room was spacious and well-appointed, and the hotel itself was extremely welcoming. Fantastic property!!

Business Self

10/10

Exceptional

09 Nov 2025

Wendy

Very gracious staff and accommodating all requests.

Business_and_leisure Self

10/10

Exceptional

05 Nov 2025

Joanne

A beautiful hotel. Their pictures on the sight do not do it justice. They kindly allowed us a very late check out as we had a long wait for our flight otherwise. Thank you so much Hotel Indigo. Charlie for letting us stay late and a big thanks yo Marie behind the bar for her kindness. Xo

Business_and_leisure

10/10

Exceptional

12 Oct 2025

Catherine

This is now my very favorite hotel. The hotel was fantastic! If you are a pet lover, then this is your hotel! The staff were incredibly kind. The cleanliness was fantastic. The atmosphere was artsy, comforting, fun, and just really impressive I will be coming back to this hotel many many times. I am going to join this hotel business as a member if possible again I can’t give it any bigger thumbs up.

Friends_and_family Friends

8/10

Excellent

05 Oct 2025

laura

OK hotel for the price. The inside looks good, but they need to do something about the interior of the building, it looks really creepy from the back. The cleaning staff needs to make sure the entire room is clean (the table was sticky and with visible spills; they should vacuum more carefully). Reception staff was very nice and helpful.

Business_and_leisure Self

10/10

Exceptional

10 Sep 2025

Andrea

This is an amazing property! I would highly recommend Hotel Indigo when visiting the Winston-Salem area. It is centrally located and in a highly walkable area. If you choose not to valet park your car, there is a very inexpensive garage one block away by the bus station. The staff understand good customer service and were always friendly and helpful. My room was perfect and beautifully decorated. This is now my \"go to\" hotel when visiting the Winston-Salem area!

Leisure Self

10/10

Exceptional

07 Sep 2025

Toni

Really liked The Indigo Hotel. Really appreciated the valet service. Check in was great. Staff were really nice. Bar tenders were great. The room was nice and beautifully decorated. Enjoyed the nice bedding and toiletries. Would definitely stay here again.

Leisure Friends

10/10

Exceptional

21 Aug 2025

Katherine

Hip, clean and friendly

Small, hip, friendly hotel. Great service, food and vibe in the lobby bar and restaurant. We were coming and going a lot and the valets were on it with a smile every time. Excellent value. We’ll be back!

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

William

Great experience. Loved this hotel. Great location.

10/10

Exceptional

11 Aug 2025

Cary

Cool Venue and staff was very nice

Leisure Partner

8/10

Excellent

03 Aug 2025

joshua

The view was awesome, and the A/C was great room on smaller side but a great relaxing feel

10/10

Exceptional

30 Jul 2025

Kisha Denette

The staff was awesome, and the overall experience were great…

10/10

Exceptional

25 Jul 2025

Jamal

Truly enjoyed our stay and the service and employees were so kind.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Donnie

Easy to find easy to park lots of activities and restaurants

10/10

Exceptional

14 May 2025

Morgan

Hotel Staff is a WOW!

All the hotel staff members I interacted with were just wonderful! From accommodating an early check-in to parking advice to a friendly smile at breakfast, I was so impressed by their kindness and efficiency.

Friends_and_family Family

10/10

Exceptional

10 May 2025

Alex

Great hotel, great location.
Bar is great as well

Partner

2/10

Poor

06 May 2025

Christine

When I arrived at the hotel, there was no room for me as the hotel was overbooked. The receptionist acted like it was a great inconvenience for her that I showed up to stay at the hotel that I booked a month in advance and paid up front. Really?!? Terrible behavior by the hotel receptionist. I guess she was annoyed that she had to get off her phone to deal with a customer.

Leisure Family

10/10

Exceptional

15 Apr 2025

Laurie

Very nice and clean

Business_and_leisure Partner

6/10

Pleasant

07 Apr 2025

Katherine

This hotel is fine. I love the high ceilings and the fact that it's a converted space. But the AC didn't work well. I had it set at 68 and it could only make it down to 76 so the room was a little swampy. The staff was friendly. Our bed was made with the bottom sheet leaving a foot of mattress cover exposed at the top - weird and uncomfortable. The location was good. Parking was expensive. I'll choose another place next time.

Leisure Family

8/10

Excellent

07 Apr 2025

Tara

The hotel was clean and has a nice bar/restaurant. It’s walkable to several other dining options and breweries. Staff were nice and check-in was easy.

Business Partner

10/10

Exceptional

22 Mar 2025

Laura

Really cool art deco building in downtown WS.

Family

6/10

Pleasant

11 Mar 2025

Heather

Our first room want that clean and the power went out on 1/2 the room so we had to change rooms at 11 at night. Oddly, the second room was much more comfortable🤔 The staff was friendly for the most part though the valley was difficult to manage. Also, there is no basket between 11pm and 6am. Make bite of that

Leisure Family

10/10

Exceptional

07 Feb 2025

Verified traveler

I had a great stay! Maria was the star of the show! Amazing customer service from start to finish. She made me feel very comfortable and safe. I also enjoyed the room service. It has a nice restaurant/bar area in the lobby. My room was so clean and nice. The bed was very firm which I loved. Within walking distance of a lot of great shops/restaurants. FYI there is no fridge in the room to keep food or drinks and there is also no microwave in the room to heat food.

10/10

Exceptional

05 Jan 2025

Tabitha

Latasha was great. She helped us find the perfect room for my daughter’s birthday!

Leisure Family

10/10

Exceptional

04 Jan 2025

Jedediah

Decent room, good location, SUPER FRIENDLY STAFF!

10/10

Exceptional

26 Dec 2024

Victor

Excellent experience, friendly staff, quiet stay, good location, lively lobby with nice work areas.

Leisure Family

10/10

Exceptional

23 Dec 2024

Paola

Must stop when going to our beach vacations

Coming to Indigo is a nice experience, staff is friendly and room are clean.

Friends_and_family Family

4/10

Poor

10 Nov 2024

Danielle

The property was great , but I am not a fan of their Saturday night dance club which can be heard all the way up to the 4th floor all night until 3am .

6/10

Pleasant

27 Oct 2024

SANDRA

Disappointing

We reserved a handicapped room. Did not get that. Offered to change it later but at this point it was only a stay for a day and a half. We were not given fresh towels nor was the coffe e maker working. The beds were very comfortable. The restaurant was very good and the staff very friendly. At the price of the room we expected better care of that. Would not recommend nor would I go back.

Friends_and_family Friends

6/10

Pleasant

25 Oct 2024

Mary

The floor was sticky and had spilled coffee stuck to the ground. The rug was worn. The curtain did not open because the mechanism was broken and the grout in the bathroom was filthy

Leisure Family

8/10

Excellent

22 Oct 2024

Amy

Good buffet breakfast

Leisure Friends

8/10

Excellent

13 Oct 2024

Caitlin

Parking was very limited in the area and valet had to use street parking for enough spaces.

There was some dust in the corners of the room.

The valet link sent to my phone didn't allow me to order my car in the morning so I walked down at 6:05am, but they weren't around. I waited a few minutes and they returned for their regular hours of 6am-11pm.

The stay was fine, but I wouldn't choose this hotel again since it wasn't the best overall experience, but maybe common for a downtown Winston-Salem hote.

Leisure Family

10/10

Exceptional

04 Oct 2024

Jon

Stayed at the Indigo while attending an concert

Easy check in. We self parked at a public garage that was near by, approximately 50 yards away. Valet was typically available but they were tied up. My car cost $12 for overnight parking (versus $26 for valet at the same garage not including tip). The room was clean and the bed was comfortable. There was no refrigerator in the room and the ice machine was on another floor. Our room was typically quiet but doors opening and closing were audible. The staff was friendly. We went to a concert at the Ramkat, Ubered to the concert and walked back. The return walk took about 10 minutes.

Partner

10/10

Exceptional

03 Oct 2024

Lisa

I love this hotel. It is very reasonably priced and in a great location. The staff always goes above and beyond.

Business Self

6/10

Pleasant

22 Sep 2024

Preet

The corridors were super noisy in late night/ early morning hours and I could not get a good night sleep on the two nights I was there.
The coffee machine had dust all over and looked liked was not wiped clean in several days.

Business Self

10/10

Exceptional

28 Aug 2024

Anne

Hotel Indigo was wonderful! Check in was easy, staff was friendly, and hotel is super clean. My room was spacious, decor was lovely. My daughter and I enjoyed breakfast in the cafe each morning. I would definitely stay again.

Leisure Family

6/10

Pleasant

06 Aug 2024

Donnyelle

Family stay

The Hotel was REALLY NICE, however I felt it wasn’t enough staff
The Room was clean all but the floors
They needed sweeping and mopped
The Restaurant ambiance and food EXCELLENT
AGAIN, NOT ENOUGH STAFF

Friends_and_family Family

4/10

Poor

04 Aug 2024

Nancy

Disappointed for the money. Prepaid for breakfast took 30 min to get waited on. Only one server in entire dinning area
Limited menu. Room okay…nothing special. Only 2 bath,hand and wash cloth.Pillows very hard. The location was convenient since we were there for funeral that was walking distance. $27.00 charge for valet parking decided to street park ourselves. Just not worth the room cost.

Leisure Family

10/10

Exceptional

25 Jul 2024

Michael

Clean hotel. Helpful staff.

Leisure Family

10/10

Exceptional

21 Jul 2024

Carolina

This was a very peaceful and lovely stay. Most interactions were delightful and hospitable. The front desk woman at check-in was such a kind, patient, and genuinely helpful person! But another young lady assisted our check-out gave off an 'annoyed retail associate' vibe.

The 6th floor rooms were lovely with tall ceilings and modern fixtures. I personally did not like that housekeeping left the hallways messy while they worked. But the room was spotless and I really enjoyed how central and walkable WSNC's downtown area was.

Leisure Partner

10/10

Exceptional

14 Jul 2024

Jasmine

The staff was exceptional, the location was AMAZING, the room was great. The hotel was incredibly clean, you can tell that the staff takes pride in their work. It was a fantastic experience, from end to end; there are a ton of indie restaurants and art galleries. We are looking forward to returning next weekend.

Leisure Family

2/10

Poor

03 Jun 2024

Verified traveler

When we arrived the street to the hotel was completed blocked off due to a bike race. We were not made aware of this prior to arrival and it seemed as those the hotel staff didn't know about it. Once we arrived, the valet took awhile to help get our items. When we checked into our room the AC wasn't working and had to be switched to another room. The hallway on floor 3 smelled like weed and so did the elevator. The elevator and floor 3 hallway were very hot as well. My vehicle was damaged by the valet, they didn't let me know about it, I found the damages.

Friends_and_family Family

10/10

Exceptional

01 Jun 2024

David

Great hotel!

Leisure Family

6/10

Pleasant

31 May 2024

Jesse

Great staff! Interesting lobby. Terribly thin walls and doors. Could hear everything and everyone on either side of my room and out in the hall.

Leisure Partner

10/10

Exceptional

16 May 2024

Ilona

The staff is very friendly and helpful!! My check in & out was so easy & everything with very clean. Definitely recommend!

Business Self

10/10

Exceptional

28 Apr 2024

Kindal

Hotel was clean, and bed was comfortable. The area is a little rough around the hotel, but not anything they have control over.

Only complaint was the bar service, I waited 10 mins at the bar to order a drink. Was never greeter by the bartender even though she spoke to the three men seated before me. It was not a busy time, and there were only the 4 of us at the bar at the time. Ultimately left because I was never served. Otherwise, a good experience.

Some mentioned how the floors were creaky, and they were, however it has more to do with the historic building and less with the hotel management. Overall very satisfied.

Leisure Partner

8/10

Excellent

12 Apr 2024

Maureen

When we arrived at the hotel. The person at the desk was so nice. The bar was a disaster. There was broken glass all over the bar and the floor. The bartender was very overwhelmed, did not know what pinot grigio was. A few young gentleman had to open bottle of wine for another table.

6/10

Pleasant

07 Apr 2024

Logan

Overall good hotel to stay at. It was a little disappointing to learn that the valet ends at 11pm as I was coming back from a late dinner meeting which meant trying to find street parking. It was also frustrating that my room wasn’t ready when I got there (an hour after check in) and I’m almost certain I was downgraded to a different available room (I’ve stay at the property before and had much better rooms).

Business_and_leisure Partner

10/10

Exceptional

29 Mar 2024

Lisa Lynn

Great location!

Business

6/10

Pleasant

06 Mar 2024

Kelly

No bandaids in the first aid kid in the lobby! Please restock in case of true emergency.

Business_and_leisure Family

10/10

Exceptional

20 Feb 2024

Vickie

We have stayed at the Indigo several times. So easy to walk to venues and downtown restaurants. Also safe.

Leisure Family

4/10

Poor

12 Feb 2024

Verified traveler

A unique experience

The building was unique and in good repair, the service was poor. It took the girl at the counter 17 mins to get me checked in. I was the only guest waiting. There was a gap under the door in my room 200 something that was 2 inches or larger, I heard every toilet flush. My shower had visible debris coming off the floor. The area around the hotel seemed nice.

Business

10/10

Exceptional

06 Jan 2024

Daniel

Great Getaway!

Overall, fantastic experience. From the check-in to the valet parking, everyone extremely friendly. The room was very spacious with very nice finishes. Extremely comfortable bed. We will definitely be back!

Partner

8/10

Excellent

05 Jan 2024

Edgar

This is a good hotel. There aren’t many options in Winston- Salem downtown, but I felt like this was one of the best in that context and was happy to stay there. Nice staff, decent breakfast, and clean room. Unfortunately, we were placed in a room by the elevator, so had to endure a lot of noise over the weekend.

Leisure Partner

8/10

Excellent

02 Jan 2024

Grant

Property apparently under-staffed on weekend. Had to seek out staff at front desk and coffee bar after 7 AM. Parking was inconvenient. No soap in shower. Property clean and otherwise as convenient as expected but wouldn’t stay again.

Leisure Family

6/10

Pleasant

23 Sep 2023

Robin

First off, good luck at finding somewhere to park to check in here. It was awful. Next the employee at check in was too rushed and rude. We needed ice and asked another employee where it was available. She suggested the bar, so we went there first. The bartender that evening was \"extremely rude\"! We did eventually get ice, only available on one floor. The room was extremely clean and the bed was very comfortable! The building is historic and they have tried to save that. Overall, work on staff and parking and it would be worth every penny.

Leisure Partner

10/10

Exceptional

23 Sep 2023

Steven

The hotel itself is amazing. Rooms are beautiful, staff is great, lobby is wonderful, and the bar/restaurant is fantastic. I do hope that the outside construction that the city is doing picks up speed and the transient population is kept under control. Could turn into a great walkable location.

Business_and_leisure Partner

10/10

Exceptional

18 Sep 2023

Verified traveler

Excellent location! Great room and service!

Self

10/10

Exceptional

27 Aug 2023

Seneka

Clean and quiet

Friends_and_family Family

6/10

Pleasant

19 Aug 2023

Ashli

Unfortunately a room needing updating

Business_and_leisure Partner

10/10

Exceptional

13 Aug 2023

Stephanie

Great hotel. Staff is always efficient and friendly. Many good restaurants but area can be sketchy after dark.

8/10

Excellent

09 Aug 2023

Verified traveler

Great historic building redone

Hotel staff very helpful and polite! Hotel was beautiful with nice accommodations. Only issue and it wasn’t a huge deal, but being an old building which was remolded and keep original wood floors, though beautiful, were very squeaky for anyone moving around while others in your room were trying to sleep. Other than that, not another complaint and the value was good too!

Friends_and_family Family

2/10

Poor

31 Jul 2023

Kimberly

My checking was confusing because it was 7pm and no rooms were done. They did give a card for dining to help with that issue. Then I was charged an additional $68.00 on top of the incidental charge of $50. I called and the front desk manager told me well you will just have to wait until it falls off. I called again because I didn’t get the email and he resent the email then rushed me off the phone like my issue didn’t matter because he had people in front of him. I asked for the general manager name and he hung up on me!! I really like the hotel but if that’s how they handle issues I won’t be back!!

4/10

Poor

17 Jul 2023

Angelia

Beautiful hotel, AWFUL service

1. Charged my credit in full plus incidental because I used a 3rd party to book the rooms.
2. ABSOLUTELY NO PARKING. Says they are 100% valet but that was a joke. We had to find parking garage, park our vehicles & walk 2 blocks to the hotel at 10PM.
3. On Thurs. afternoon, I contacted the hotel & asked if my 3 rooms could be next to each other or at least on the same floor. I was told to call back on Friday morning. Called back, made the request again. When we got there 2 of the rooms were on the 2nd floor the other on the 3rd. Overheard the housekeeper say that she didn’t even get to the 2nd floor to clean rooms the day before. Hotel had more dirty rooms than clean ones.
4. Room had 2 queen beds but only 1 bed had a flat sheet. Bedspreads were mixed matched.
5. Only 1 ice machine worked.
6. 2 towels, 2 washcloths in rooms. Called asked for more, told me I had to come to the lobby & get extras.

Friends_and_family Family

10/10

Exceptional

17 Jul 2023

Verified traveler

New life for an older building.

An amazing example of adaptive reuse, and honoring the history of the Pepper building.

But by far the most spectacular asset is the staff.

Business

10/10

Exceptional

12 Jul 2023

cristi

Loved it!

10/10

Exceptional

27 Jun 2023

Jason

Great staff and condition!!

Business Self

10/10

Exceptional

11 Jun 2023

Keith

Best hotel!!

We cane with a large group and the rooms were amazing and the staff was even better. 30 out of 5 stars!!! Fantastic place to stay for any reason!

Friends_and_family Friends

10/10

Exceptional

09 Jun 2023

Greg

Convenient location. Staff was friendly!

Leisure Family

2/10

Poor

02 May 2023

Nancy

Rude Manager

The manager Randall was ryde and not helpful.

Partner

10/10

Exceptional

30 Apr 2023

Lisa

The Hotel is super cute & clean with a Great restaurant

Leisure Pet

6/10

Pleasant

16 Apr 2023

Wallace

Great property but amenities are lacking.

Leisure Partner

10/10

Exceptional

12 Apr 2023

Emma

Quick check in. Clean and well maintained room. Great shower and products! Friendly staff.

Leisure Family

8/10

Excellent

31 Mar 2023

Jennifer

Nice design, no frills

I was drawn to this hotel because of its style and its location. The style and comfort of the room met my expectations. We didn't spend much time in the town because we had been out for a long day, but the activity was a little lacking when we pulled in around 7 on a Thursday. Parking at the hotel (valet) was $25 and the $15 \"breakfast included\" upcharge was for a $20 voucher to their restaurant which will cost $30, so just avoid that alltogether. In summary it is a well-appointed hotel at a reasonable cost. It appears to be a very upscale hotel but it's pretty bare bones in terms of service and staffing.

Friends_and_family Family

6/10

Pleasant

27 Mar 2023

Verified traveler

Mediocre

Hotel Indigo was nice but was missing some of the basics that I've come to expect when traveling. For instance, the bathroom should have had a bath towel to lay down so not to slip, a magnified mirror and water pressure that was not tied to the temperature of the water. To get full pressure, the water had to be scalding hot. Once you lowered the heat, you also lowered the pressure. The room was filled with multiple instances that just slightly missed the mark.

Partner

8/10

Excellent

06 Mar 2023

Verified traveler

Mostly good with some bad

Hotel was great. We just caught them on a bad day when some of the employees were out sick so they were backed up.
Only bad was the valet parking. No service what so ever. Had two car just sitting in the valet spot for over 45 mins.
We just used the public parking deck which was cheaper than the valet.
Beside that, the hotel was great.

Partner

10/10

Exceptional

07 Feb 2023

Megan

Had a wonderful experience, helpful staff and clean rooms. Made us feel like we had out own little apartment with the way the hotel layout it. Although we got a room with one king bed, and it didn't have a mini fridge, which I was not expecting. It probably listed it in the description, but just keep that in mind.

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2023

Verified traveler

Quick trip

Great hotel in an excellent location downtown! Good alternative to larger chains. Would definitely stay here again. Street parking is free on the weekends so that’s what we used, but they have a valet option.

Partner

10/10

Exceptional

27 Jan 2023

Daniel

Super nice!

Leisure Family_with_children