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Best Western Plus University Inn
Winston - Salem - NC · United States
3050 University PkwyView location
7.4/10Very good1,001 Reviews
Cleanliness7.6/10 7.6
Service8.4/10 8.4
Comfort7.8/10 7.8
Condition7.0/10 7.0
Neighborhood8.6/10 8.6
Amenities7.2/10 7.2
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Best Western Plus University Inn
Relax and leave the details to us, the completely renovated Best Western Plus University Inn is just minutes from Interstate 40 and from the Lawrence Joel Veterans Memorial Coliseum Complex and Annex, the Dixie Classic Fair, Winston Salem Fairgrounds and Annex, Ernie Shore Field, downtown shopping and dining.
Our lovely boutique-style hotel is pet-friendly and close to cultural attractions such as the Reynolda House Museum of American Art, Old Salem, as well as hiking, fishing and local wineries near the Blue Ridge Mountains. Going to an event at BB%amp;T Soccer Park?
Our proximity to it makes us the ideal hotel choice for your stay. Cheering on your favorite team? Winston-Salem is home to Wake Forest University, Home of the Demon Deacons and Winston-Salem State University, Home of the Rams, both local partners of our hotel.
In addition, Best Western Plus University Inn plays host to several local professional sports teams, the Winston-Salem Dash and The Carolina Thunderbirds. With 8, 000 square feet of function and meeting space, we are the perfect host for your wedding or special celebration in the Winston-Salem area.
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In addition to that, our upgraded property is perfect for business meetings of all sizes and conventions. Everyday our guests can enjoy our newly improved, complimentary hot breakfast featuring eggs, meats, waffle station, as well as several gluten-free options.
Our spacious guest rooms include mini refrigerators, coffee makers, hair dryers, and 43-inch LED TV's. Additionally, all guests can enjoy our seasonal outdoor pool. Our property upgrades include installation of a new state-of-the-art Wi-Fi system for all guest rooms, renovated meeting rooms and public areas.
With a stay at Best Western Plus University Inn, you'll be centrally located in Winston-Salem, a 1-minute drive from Wake Forest University and 10 minutes from Hanes Mall.
This hotel is 0.6 mi (0.9 km) from Lawrence Joel Veterans Memorial Coliseum and 0.6 mi (1 km) from Children's Theatre of Winston-Salem. Make yourself at home in one of the 194 air-conditioned rooms featuring refrigerators and microwaves.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
1:00 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The seasonal pool will be open from May 26 to September 05.
- Up to 3 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-out is available.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
Front desk staff will greet guests on arrival at the property.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property uses a grey water recycling system
- Safety features at this property include a carbon monoxide detector and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Pet deposit: USD 25 per day
- Pet fee: USD 20 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Wake Forest University
0.5 km / 0.3 mi
Lawrence Joel Veterans Memorial Coliseum
0.6 km / 0.4 mi
Children's Theatre of Winston-Salem
0.8 km / 0.5 mi
Truist Field
1 km / 0.6 mi
Wake Forest Tennis Center
1.2 km / 0.7 mi
Forest Hills
3 km / 1.9 mi
Airbound Trampoline Park
3 km / 1.9 mi
Reynolda House Museum of American Art
3.1 km / 1.9 mi
Theatre Alliance
3.4 km / 2.1 mi
Reynolda Gardens
3.4 km / 2.1 mi
Benton Convention Center
4 km / 2.5 mi
Joe White Tennis Center at Hanes Park
4 km / 2.5 mi
Frank L. Horton Museum Center
4.2 km / 2.6 mi
Southeastern Center for Contemporary Art
4.3 km / 2.7 mi
Reynolda Manor Public Library
4.8 km / 3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 190
- Number of floors (main building): 4
- Suites: 9
- hotel
- Small pets allowed (under 5 kg)Extra charge
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Laundry serviceExtra charge
Show 28 more facilities & services
- LaunderetteExtra charge
- Multilingual staffExtra charge
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Lift access
- SupermarketExtra charge
- GymExtra charge
- Newspapers
- Luggage room
- Clothes dryer
- BarExtra charge
- Restaurant: 1
- Smoking areaExtra charge
- Banquet hallExtra charge
- Conference room
- Meeting room
- PhotocopierExtra charge
- Business centreExtra charge
- Indoor freshwater pool: 1
- Outdoor freshwater pool
- Sauna
- Spa centre
- Breakfast
- Continental breakfast
- Non-smoking establishmentExtra charge
- Fitness
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE Accessible Two Double bedsDOUBLE • Accessible Two Double bedsDBL.H6-2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
DOUBLE Accessible Two Double beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
QUADRUPLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
DOUBLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH JACUZZISUITE • WITH JACUZZISUI.JA
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
SUITE WITH JACUZZI
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JA
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
QUADRUPLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
DOUBLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO QUEEN BEDS NON SMOKINGQUADRUPLE • TWO QUEEN BEDS NON SMOKINGQUA.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus University Inn
QUADRUPLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Best Western Plus University Inn
100
reviews shown
Hailey
The room was not clean. There was someone else’s hair tucked into the sheets on the bed. When the jetted tub was turned on black gunk came out of it. The room smelt bad. The price of that room is disgusting based on the cleanliness and look.
marcus
Good
Amber
Room was not as described
Vomit in stairwell
Vomit in stairwell
Elizabeth
Staff is great, breakfast as expected, room was clean but hallways/elevator show wear and tear.
Chris
The staff went above and beyond. They treated us like family one of the front desk staff loaded our luggage into our car for us.
Anna
Front staff was very courteous and helpful. Red of housekeeping was so friendly and helped us with several issues that she easily resolved. We had a great stay and will be back.
Marlon
Room was ok. Staff was very nice, breakfast was ok. The heater would turn on even if powered off, very difficult to maintain a comfortable temp in the room. Close to everything.
kurt
Not sure who's fault it is, but i did not get the room offered. Did not get a room with roll in shower as reserved on Expedia. Was not happy. Luckily i did not fall stepping over the tub.
Elena
Not good at all
Ashley
Was given a room that wasn’t even cleaned. Toilet was full of poop. Bed linens were stripped and left on bed. We were given a new room, but slept for 4 hours and hit the road. We were very grossed out.
Malaysia
Everything was excellent
Regina
Breakfast was as expected for most items. Some excelled. Meats were good. Fruit and bagels, waffles same as others.
Mark
Room not very clean, ac not working, shower no pressure ans either scalding hot or ice cold. No microwave, fridge didn’t work, nor did coffee maker bed was rock hard, and pillows had seen much better days.
Michiko
The hotel was just ok. It's very old and needs updating. The worst part was the AC/heating unit on the floor that was very loud and blew out air that was so strong the person in that side of the bed couldn't sleep
Jennifer
The staff was super friendly, but other than that, this was pretty disappointing. First of all, the exterior doors to the hotel do not lock at night. One near the back was left ajar. As a female traveling solo, this was very unsettling. Also, the hairdryer was broken. Phone was broken so I couldn't call the front desk and the TV remote did not work. There was a dirty towel left in the room. The hallways smelled like potpourri and it was enough to make you nauseous. Good thing for friendly staff!!
aiesha
The staff there were welcoming and accommodating. The rooms were clean but the beds were so uncomfortable. I had a hard time sleeping because the heat unit was so loud. People were screaming in the halls at 4am. The side door to leave the hotel was off the hinges. Breakfast was okay but there was a limit on how many pieces of food one could eat.
Derrick
There was an odor in the hotel. The rooms need maintenance. Stains on the carpet, the shower head was detached from the shower wall and leaked. The heater unit in the room made a loud clicking noise all night. The hotel staff was friendly and helpful.
LaQuina
Everything was alright.
Michelle
Great
laura
The lady checked us in was nice. The elevator smelled like weed, and it was noise, When we went into the room the sheets had hair on the sheets and blanket. It really needs an update everything looked old. We were put on the second floor it was so loud by the elevator and traffic was loud
Linda
Every was fine besides the beds and the pillows sucked
Caroline
Clean room and courteous friendly staff. Breakfast was good. Fitness center well equipped. Would stay again.
Jacqueline
Everything is good
Jessica
The room was clean no bugs I love it cause you actually had nice hot water
Shaneka
Staff was nice at check in and check out. But room was not up to par. No shower curtain. No remote for the tv. No mattress covers. Dusty. Sheets half way on the bed. Microwave took 5 min to heat food and it was still cold
Ashleigh M
Bath tub needed repairs. It looked bad. Heat sounded like a train horn everytime it came on.
GEORGE
Comfortable stay
Matthew
The bathroom smells really bad the entire time
Yuliia
Good!
William
Clean but a used wash cloth from previous occupant left used on shower curtain rod. When cleaned the following day staff just left it. Gross. Stand lamp in corner didn't light when attempted. Inspection revealed no bulb in fixture and the housing separated from its base
....exposing wires.
Clean but a used wash cloth from previous occupant was, left on curtain rod. When cleaned the 2nd day staff
....exposing wires.
Clean but a used wash cloth from previous occupant was, left on curtain rod. When cleaned the 2nd day staff
SHELLYE
The property is fine to stay at we were there for a Football game across the street.
Mary
The rooms were clean. The staff very respectful and helpful.
James
Very costly breakfast buffet.
Krystal
Everything was perfect! Was worried initially because from the outside it looked run down and not in a good area. But experience was great and stagf was nice. Rooms were clean
Ricki
Staff was very friendly and helpful. Rooms were very clean.
Ellyn
Water pressure in bathroom shower was awful. After you have the temperature you want, it turnsto scalding. Then you readjust it and within seconds its freezing. Size of bathroom...the door is millimetersfrom touchingthe toilet. You can't go i. And shutthedoor, its too small, and you can't sit with the door open. TERRIBLE DESIGN. No ice machine on 2nd floor. Eggs for breakfast looked like jello eggs. My dog, refused to eat the eggs. Bacon was overcooked, not burnt, but super-duper crispy. Sausage was meh. No good non-carb options or even healthy options. They do let my service dog stay, but not alot of potty areas for the dogs.
Angela
The people in the room beside of us were extremely loud, slamming doors, yelling in the hall at 3:15 am.
Randon B.
Clean room, friendly staff. great breakfast,.
SHELLYE
It was an ok place to stay for Wake football game. There was a roach in my shower on morning we were leaving . Ick
Kristina
Staff was very friendly, rooms were clean and breakfast was delicious! I will definitely stay here again.
Timothy
Staff was friendly. Room was comfortable. Great location that met our needs.
Robert
good
Robert
We were not able to eat there, due to other plans, but are sure it would have been good. Service and friendliness were our highlights
Whitney
Quiet area
Ernest
Thanks
Ray
We were very impressed with the cleanliness and parking. The parking was well lit and we felt very safe.
Simiracle
We had ants in our room n the wifi password didn't work, no TV and no phone
david
Front desk staff is very unprofessional in appearance and demeanor. Appeared panicked dealing with the hotel being heavily booked. Do not like being addressed as \"baby' or \"honey\" even in NC!
Jorge
Huge water bug in the sink, outdated room.
Kind staff, but front desk was often empty.
Kind staff, but front desk was often empty.
Stella
The place is run down
Lindsay-Leigh
This is our choice hotel while visiting our son at Wake Forest. This was the first time we had an issue with our reservation. It was cancelled somehow. Still not sure who is responsible. Terrance the manager at the hotel was helpful in securing a room for us. Breakfast was delightful as always. Staff is very friendly. Walking distance to Allegacy Stadium.
Kirstie
We arrived at the hotel and they refused to honor our reservation, despite the fact that we had made the reservation 5 months prior, had our confirmation number as well as emails confirming our upcoming stay sent only days before. The staff was obnoxious, lazy, and totally unapologetic. They acted as if it was OUR fault. As we left the property, we overheard several other families who had the same issue. Unforgivable!
Christina
Staff was very friendly, helpful, and professional
Zanga
It was ok
Russell
Great service
Charmaine
Clean room and friendly staff.
Naveen
Great stay for a reasonable price.
Susan
Location convenient for WFU campus events. The property could use a bit of updating in bathrooms and hallways. Good deal for price though.
JaCure m
Great stay
Joanna
Staff I came into contact with were pleasant, helpful and seemed happy to help. Breakfast was awesome, our room was very clean and the pool & gym were nice. I do wish we had a microwave in our room and one of the elevators was out of order, but it didn't make any difference for us because we used the stairs. Would definitely stay at this hotel again.
JaCure m
Great stay
Erik
My room smelled very strongly of cat urine. As did the entire hallway. The air conditioner worked periodically and was actually falling apart. Paint was peeling off the bath tub. Carpet was torn up in some places. It was quite awful. Complimentary breakfast but it’s not serve until well after you’re already gone in the morning. I travel all over for work and stay in many hotels, this one is definitely in the top as one of the worst!
Bridget
Hotel could use a refresher but staff was very friendly and helpful. Conveniently located to university.
Karl and Melissa
Find a nicer hotel
Our experience at the Best Western Plus began with the main entrance doors that were out of order. We then had to wait for more than 10 minutes to check in despite only two parties ahead of us and two agents at the desk. Next, we had to fill in vehicle information on the check in agreement despite providing all of this information using online check-in. The agent gave us keys to a room that a) did not work and b) was occupied so we had to go back down to the front desk to secure keys to a new room. The agent was non-apologetic about the mix-up. We headed to the new room only to find a carpet that is soaking wet and made the room very humid for our stay and disgusting to walk on. Had we not been trying to get to our evening engagement we would have asked for yet a third room. Besides the carpet issue, the bathtub had been refinished at some point in time but about 1/5 of had cracked off. The built-in wood door hinges for the refrigerator were defective and would not close all the way. The self-serve coffee maker made pretty bad coffee. The hotel’s second elevator (closest to where we parked our car) was out of service (but no marked as such). The back door exit to the parking lot required you to press a red Exit button on the adjacent wall to exit the building. Just pressing on the door release bar would not open the door. I can’t believe this meet building code. On the positive, the bed was clean and comfortable Needless to say, we will never stay at this hot
Beth
Staff was very kind and it was a clean hotel
Alexandra
We had a very good experience at the hotel. The pillows and beds were comfortable, the accessible bathroom was spacious and the shower was great! The water pressure was amazing!
Good breakfast and the employees were all fantastic, kind, friendly, and helpful.
Good breakfast and the employees were all fantastic, kind, friendly, and helpful.
Michael
Great breakfast buffet
Stephanie
Would recommend
Itwas a very nice stay
Amber
Nice hotel on the inside, nice staff at front desk.
YVONNE
Although older hotel, the rooms have been renovated, comfortable bed, decent linens clean room. Overall a good place to stay.
Davell
Very nice
Alissa
The staff was super friendly and helpful but the overall condition of the establishment was so run down. I was quite disappointed
Angela
I liked the room overall. The staff didnt clean very well and areas in the hotel elevator, hallway were dirty. Checkin people are not attentive. I stood there for a few before being acknowledged.
Christopher
Untrained staff, insects in the room, dirty worn out and owner making no investment
Christopher
This is a 23 star hotel at best. My room is dirty and has moldie smell.very disappointed and was mis represented in the description
Joel
Staff was excellent
jesus
Excellent staff very friendly!!!!!!!!
Laela
S
The staff at the hotel were exceptionally friendly and responsive, which made our stay more enjoyable. The lobby was inviting, and the pool area looked well-maintained and appealing.
The hallways were clean and in good condition.
Our room, while basic, met our needs adequately. The beds were comfortable, and housekeeping did an excellent job; we arrived to a clean and cool room, which was a great welcome.
A few drawbacks: The elevator and gym were uncomfortably warm, which detracted from our experience. Additionally, the air conditioning in our room began making noise in the middle of the night and continued to do so, disrupting our sleep.
A significant concern was the presence of large cockroaches in the breakfast area, which was quite off-putting
The hallways were clean and in good condition.
Our room, while basic, met our needs adequately. The beds were comfortable, and housekeeping did an excellent job; we arrived to a clean and cool room, which was a great welcome.
A few drawbacks: The elevator and gym were uncomfortably warm, which detracted from our experience. Additionally, the air conditioning in our room began making noise in the middle of the night and continued to do so, disrupting our sleep.
A significant concern was the presence of large cockroaches in the breakfast area, which was quite off-putting
cassie
Definitely worth staying
I was a little anxious atter reading several recent negative reviews, but I was pleasantly surprised! The room was very clean with several pillows on the bed. Refrigerator got really cold and both it and the microwave were clean. Everything was fully stocked. The bathroom is a little small, but not inconvenient. I will say however, that the tub need needs redone (not replaced) bc it's peeling a good bit. I loved the water pressure and toiletries. The AC worked wonderfully. The tv remote didn’t work 100%, but we weren't awake long enough to reakky watch it anyways. All the staff we encountered were friendly and helpful. I seen people talking about the bland breakfast. I appreciate this because a lot of people can't have salt due to medical reasons. Breakfast had a lot of options (hot & cold). I will definitely stay at this location again in the future. I wasn't ready to leave!
Adelaide
The elevator is a little rickety, but the property is very nice and clean. Staff in the lobby were very kind and friendly, and the coffee bar is great!
Stoyanka
Old property, smells dirty terrible service and breakfast .dogs barking All night.
Gena
Last day there
It took a long time to check in. Rose. Won’t really have to go check and see if the roads red was disconnected. Call the service never came. We had to figure it out ourselves. Last day there.
Ethan Sky
I would not recommend this hotel.
The entry automatic doors were broken and remained so for our entire stay. They were instead blocked off with luggage carts and labeled with a handwritten sign. Entry traffic was rerouted through an adjacent door that once belonged to a now defunct/closed bar area. The door handles and glass were covered in finger prints and were never cleaned during our stay.
We arrived a few hours early and while we were allowed an early check-in we had to sacrifice our king beds for two queens. Housekeeping never showed up once.
Some staff were friendly and helpful. Others seemed thoroughly disinterested and couldn’t have cared less.
The elevator to our room was filthy and cramped. Fingerprints were on everything and crumbs and debris were all over the floor.
The bathrooms were small and cramped, the shower fixtures were old and outdated. The shower stall was heavily caulked and discolored by mildew.
Pool area was always out of towels. Used towels were left discarded all over the pool deck and were never picked up by staff. When I asked the front desk for towels an annoyed woman got me a few hand towels.
The patio adjacent to the pool was occupied by several youths dressed for the street, drinking liquor from glass bottles and smoking marijuana. Halls often stunk of marijuana, too.
The TV remote died. Staff fumbled through an ice bucket of mismatched remotes and had none that worked and no batteries. I left and bought batteries myself.
The entry automatic doors were broken and remained so for our entire stay. They were instead blocked off with luggage carts and labeled with a handwritten sign. Entry traffic was rerouted through an adjacent door that once belonged to a now defunct/closed bar area. The door handles and glass were covered in finger prints and were never cleaned during our stay.
We arrived a few hours early and while we were allowed an early check-in we had to sacrifice our king beds for two queens. Housekeeping never showed up once.
Some staff were friendly and helpful. Others seemed thoroughly disinterested and couldn’t have cared less.
The elevator to our room was filthy and cramped. Fingerprints were on everything and crumbs and debris were all over the floor.
The bathrooms were small and cramped, the shower fixtures were old and outdated. The shower stall was heavily caulked and discolored by mildew.
Pool area was always out of towels. Used towels were left discarded all over the pool deck and were never picked up by staff. When I asked the front desk for towels an annoyed woman got me a few hand towels.
The patio adjacent to the pool was occupied by several youths dressed for the street, drinking liquor from glass bottles and smoking marijuana. Halls often stunk of marijuana, too.
The TV remote died. Staff fumbled through an ice bucket of mismatched remotes and had none that worked and no batteries. I left and bought batteries myself.
brian
The breakfast wasnt very tasty and not stocked very well. The ice machine on our floor did not work so had to go to a different floor and walk quite a bit to get to it.
Patti
Convenient to where I needed to be.
Staff was friendly, breakfast was good.
However, sheets had not been changed prior to my arrival, refrigerator was dirty, had someone's leftover drinks in it, tiny flying bugs in the bathroom, no sugar/creamer packets and only decaf coffee in the room.
Staff was friendly, breakfast was good.
However, sheets had not been changed prior to my arrival, refrigerator was dirty, had someone's leftover drinks in it, tiny flying bugs in the bathroom, no sugar/creamer packets and only decaf coffee in the room.
david
clean, the staff was super and the morning breakfast was real good
Pamela
I was extremely impressed with the facility as well as the staff. I cannot say enough good. I would highly recommend this facility.
Abby
Property doesn’t look well maintained nor pleasant on the outside. The inside is nice and clean but the beds are extremely hard and uncomfortable to sleep on. The free breakfast is bland and tasteless. Wouldn’t stay there again.
Shaneka
Stayed here multiple times over the last 2 years. Things are getting bad at this property. Decent price for a decent room was my go to for a quick getaway. But the rooms have slacked in cleanliness. This last stay the door would not latch on it's own. It was in the middle of the night when i realized it. Just had to rig things til the morning. Bedding seem to be just thrown together. Dirt and dust on the headboard. At least linen was clean this time. That's the 1 good thing i can say. Might not come back anymore
JEANNETTE
The room had water damage in the shower
Ceiling , carpet was stained, there was rust in areas.
Breakfast had good options and pool was nice
Ceiling , carpet was stained, there was rust in areas.
Breakfast had good options and pool was nice
Marisol
The place is not clean, we even found cockroaches, we had to ask for towels and toilet paper, the reception staff was absolutely rude and disrespectful, no one solved anything
Anibal
Excellent service/. Clean
From the moment we arrived, the staff provided excellent and welcoming service. They were incredibly understanding of our situation and went above and beyond by allowing us to check in early, which made a huge difference for us—especially after having a bad experience at another hotel.
The room and overall property were spotless and well-maintained. You can tell cleanliness is a top priority here, and it truly gave us peace of mind. The customer service was top-notch, and the staff made us feel valued and cared for throughout our stay.
Highly recommend this hotel to anyone looking for comfort, cleanliness, and genuinely kind service. We will definitely be back!
The room and overall property were spotless and well-maintained. You can tell cleanliness is a top priority here, and it truly gave us peace of mind. The customer service was top-notch, and the staff made us feel valued and cared for throughout our stay.
Highly recommend this hotel to anyone looking for comfort, cleanliness, and genuinely kind service. We will definitely be back!
Arianna
Property was ok, staff were very rude. Cut breakfast short , cut pool time shorter than the sign said. Don’t service the room unless you ask. Room had damages to it prior to our arrival. But was still clean for the most part. You get what you pay for
Jose
Very noise , bathroom needs update asap , breakfast terrible .
Verified traveler
Just needed a bed for the night. They had what I needed in the right location. Staff was friendly and helpful
Guomei
Good
Sidney
Let me start off by saying this entire hotel is in rough shape!!! Front doors where broken, they had to stay open all the time. Door to room had to be slammed for it to even latch. Tub drain stopper wouldnt stop a mack truck much less any water, so no bath for the kids. Several exit doors were out of order, so we had to walk all the way to main entrance everytime we left and came back. Pool was out of order and was never told at check in. Just an all around bad experience!!!!!
Matthew
No thanks
Vanessa
I like the location to the university however the pool was out all weekend and that was disappointing
Virginia
Stayed here twice. Clean and comfortable
Location & surroundings
Best Western Plus University Inn
3050 University Pkwy, Winston-salem, United States
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Best Western Plus University Inn
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