Best Western Plus Hanes Mall Hotel

2/10

Poor

22 Mar 2026

Shana

I had roe he’s in my room

Partner

2/10

Poor

22 Mar 2026

Leigh

The shower was broken in one of our rooms and when called the person was unable to fix it. The water ran in the tub all night long.

6/10

Pleasant

21 Mar 2026

Doris

I was unable to get the experience of visiting this hotel. Unfortunately , my flight was cancelled, and in order to proceed with placing a claim ( my trip was insured) , I had to cancel everything because I was unable to get there, for my event, in a timely manner. I’m currently awaiting a refund.

4/10

Poor

21 Mar 2026

Linnea

Carpet was completely soaked in the main hallway. Bath tub and bathroom in very poor shape.

10/10

Exceptional

19 Mar 2026

Jan

Asked.for room.near elevator and was accommodating

Family_with_children

4/10

Poor

18 Mar 2026

Shauna

Firstly bring your own pillows. They do not offer standard size pillows, just 16 inch x 16 inch throw pillows on a king size bed. Second, they will absolutely just place towels on the floor back on the rails and pretend they're new. I put a washcloth on the floor for them to replace because it had a stain and looked dirty, and it was back hanging in the bathroom. Same stained spot. So yes, they wanted me to use a washcloth that had been on the floor. Thirdly, I found a live roach in the bathroom. Gross. And this was just the room itself. The breakfast was inedible, the elevator constantly reeked of weed and BO, and there was a new person at the desk every time I went by it and they were ALL watching TV on their phones and barely acknowledged me. I could have been anyone walking into that hotel. The only positive I can give the place is it was cheap.

Self

8/10

Excellent

15 Mar 2026

Chancey

Room was basic and for our basic needs.

Family_with_children

8/10

Excellent

13 Mar 2026

Sherri

The breakfast was good. The toilet in our room was backed up and leaking water on the bathroom floor. We had to put towels on the floor just to wash our hands in the bathroom. The staff were extremely nice but the bathroom made me not want to stay there again. The room was clean but I couldn’t get over the bathroom issues.

Partner

10/10

Exceptional

12 Mar 2026

Santiago

The room is big and clean. This location is in a convenient location, closed to restaurants and easy access to highway.

6/10

Pleasant

05 Mar 2026

Marissa

It was decent

10/10

Exceptional

04 Mar 2026

Shekeisa

⸻

I had a really good stay at the Best Western Plus Hanes Mall Hotel in Winston-Salem, NC. The hotel was clean, comfortable, and in a great location close to shopping and restaurants, which made getting around very easy.

The staff was friendly and check-in was smooth. My room was nice and quiet, and the bed was comfortable so I was able to rest well. Overall, it was a pleasant stay and I would definitely stay here again if I’m back in the area.

Self

8/10

Excellent

02 Mar 2026

Linda

It was ok

4/10

Poor

28 Feb 2026

Staci

They have a few repairs that I hope are being attended to. I’m not the customer to be pin pointing at an obvious problem’s but I hope management gets the property back to what it used to be.

Family_with_children

2/10

Poor

23 Feb 2026

Michiko

This place is an absolute dump! DO NOT STAY HERE! One of the elevators was broken so there was a long wait just to use the elevator. There was a terrible smell throughout the entire hotel. All the furniture inside the room was VERY old. The ottoman was so old that you really couldn’t even see the color of it. The dresser was old and there was a large crack on the bathroom wall. I couldn’t even close the blinds. The breakfast was just ok. I will never stay here again.

Self

10/10

Exceptional

22 Feb 2026

Calvin

Amazing space!

8/10

Excellent

20 Feb 2026

Robert

Jetted Tube didn't work. But other than that good stay and clean.

Partner

8/10

Excellent

19 Feb 2026

Zeynia

Hotel needs a really good update overall great customer service and fast check in

Family_with_children

10/10

Exceptional

19 Feb 2026

Renee

Best Western is what it is - fair price for clean and comfy room with generous offerings for breakfast.

Self

8/10

Excellent

15 Feb 2026

Zeynia

The rooms could use a little more detail clean but overall very good service

Leisure Partner

8/10

Excellent

15 Feb 2026

Ljiljana

Room clean and staff very kind

Business_and_leisure Self

2/10

Poor

06 Feb 2026

Gilroyd

the reason is that my refund was not maid in a proper way! 5 days pass when my stay ended and i called to see why the delay of my refund and i found out that i was pressed incorrect and thats why i never was doing to received it! thank god i called or was never going to received my money back

Friends

10/10

Exceptional

02 Feb 2026

Kevin

room was clean! staff were very friendly and helpful !!

Leisure Partner

10/10

Exceptional

26 Jan 2026

Patricia

Friendly staff, warm clean room, and close to my place of employment.

Business Self

10/10

Exceptional

20 Jan 2026

Karla

Hi all staff in this hotel was amazing very helpful and areas very clean, breakfast was great, rooms are excellent

2/10

Poor

11 Jan 2026

Mary-Ashleigh

Room and walls and mold
Staff except morning was good
Kids running up and down the hallway and running out the hotel

2/10

Poor

08 Jan 2026

Moja

Had to be moved to another floor due to the third floor room and hallway having roaches. People living in the hotel which is fine but don't have your babies running in the hallway like it's a playground. Room service will stalk your room for example took a late checkout for 12pm the last stood by my door for 45 minutes and would periodically knock. Ma'am they said 12pm please leave me alone. Long story short will NEVER stay there again. Pictures were also deceiving as well.

Self

2/10

Poor

07 Jan 2026

Pablo

The room smelled bad the tub backed up the lobby smelled like dirty poop mop water

Leisure Friends

10/10

Exceptional

31 Dec 2025

LaDedra

G

Partner

2/10

Poor

05 Dec 2025

Mike

As soon as i opened my room ROACHES swormed out the door. Absolutely disgusting. They switched me to a different room only to have no hot water. Would not give me a refund due to booking thru a third party.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Raymond

Clean and good breakfast friendly staff

4/10

Poor

28 Nov 2025

William A

Needs to be updated - stayed there several times & this time we could tell a difference

Friends_and_family Family

2/10

Poor

28 Nov 2025

Karla

Jet tub does not work and the mini fridge made a loud noise all night. The furniture is pretty worn down. Hot water does not come out hot just a bad overall experience here. Will not revisit this location.

Leisure Family

6/10

Pleasant

16 Nov 2025

Chante

The overall look of the hotel was clean and orderly, but the staff could use a lesson on customer service.

Business_and_leisure Friends

6/10

Pleasant

16 Nov 2025

Chantese

When you walk through the lobby , there is a horrible smell and the elevator were shaky when riding.

Partner

8/10

Excellent

16 Nov 2025

Rebecca

The negatives: The room was very clean, but the hallways and elevators were not. One of the elevators was scary, making bumping noises and swaying. The outside drapes didn't close, so I only had sheers between me and the outside. I ordered room service and my order was wrong. When I called about paying nearly $8 for a 12 oz. cup of tea rather than the half-gallon on the menu; they said they were out of half-gallons and only offered me a gift card that I can only use at another hotel that uses OrderInn. The positives: The staff is very nice, the room was clean, the area is convenient and breakfast was phenominal. I would stay here again for those reasons.

4/10

Poor

14 Nov 2025

Betina

The breakfast area has an awful smell. It was really unpleasant to have breakfast while smelling that odor.
The room has worn furniture but was clean.
The carpet on the hallways to the rooms were dumped with water (it was raining at that time) which created big creases. Looked like the rug wasn’t attached to the floor. I tripped once. Nothing serious but look reallr bad

Business

10/10

Exceptional

07 Nov 2025

jeremy

Kn

8/10

Excellent

03 Nov 2025

Annette

Small parking lot but not a deal breaker as there was a small convention. One of the elevators was down but was fixed few days later. My room had a jet tub which wouldn't plug Rm#527, so was not able to use function. Overall staff was friendly, room was clean and comfortable. I would book again.

Leisure Self

2/10

Poor

01 Nov 2025

Marie

The floors were sticky everything seemed like it needed to be repaired

Leisure Partner

6/10

Pleasant

31 Oct 2025

Larry

Carpet was a little stained. Couch had undercover ripped off and hanging

6/10

Pleasant

31 Oct 2025

Mary Ellen

The positive the room was clean and beds very comfortable. The negative, the lobby was dirty, smelled of someone who has not bathed in a month or throw up. The woman at the desk said it was bing addressed. However on our last day I spoke to a worker who said it is constant. I would not return someone needs to make this smell a priority. My friend had to hold a tea bag to her nose so she didn’t gag each morning as we waited for the high point bus.

Business Friends

2/10

Poor

29 Oct 2025

Andre

I will not return. Stay was unpleasant.

10/10

Exceptional

27 Oct 2025

Elaine

good breakfast. Not to happy I was put into handicap room but overall the room was clean

Business

6/10

Pleasant

27 Oct 2025

Alexandra

The lobby had a strange/unpleasant odor. Only 1 elevator was working. Front desk staff was not always available. Poor insulation from hallway to room door; could hear a lot of sounds/noise. Vending machine only took $1 bills which limited what I could purchase.

Leisure Self

6/10

Pleasant

26 Oct 2025

William

Cold eggs, smell of throw-up all over first floor the whole stay, one elevator (of two) out of order.

Leisure Friends

6/10

Pleasant

25 Oct 2025

Tiffany

Not the greatest. Lobby had bad smell throughout our visit. Maid knocked on our door to clean one hour before checkout even though we had the do not disturb sign out. Rooms need refurbishing.

Leisure Partner

4/10

Poor

25 Oct 2025

Steven

It smelled really bad in the lobby. There was water damage in the hallway of our floor.

Leisure

10/10

Exceptional

20 Oct 2025

Kevin

Breakfast ends at 10am, the breakfast attendant started breaking down and turning off everything at 9:35. She got an attitude when guest asked her for stuff.

Leisure Self

10/10

Exceptional

19 Oct 2025

Jacqueline

Room was spacious and clean. Front desk personnel was friendly. Need more handicapped parking spaces. There are lots of eating restaurants and shopping stores nearby. I have stayed here several times and would recommend this hotel.

Self

4/10

Poor

17 Oct 2025

Christopher

you get what you pay for.

Business_and_leisure Self

4/10

Poor

14 Oct 2025

Elmylyn

We saw a bug crawling on the wall
The room was not comfortable
We instantly checked out after a few minutes of checking in.

Business_and_leisure Partner

2/10

Poor

13 Oct 2025

Sherry

Filthy dirty conditions from the elevator to hallways to room. I was disappointed that Expedia would promote this hotel.

Leisure Self

10/10

Exceptional

13 Oct 2025

Joyce

Yes, parking is safe well-lit. Plenty of parking spaces

Business

2/10

Poor

08 Oct 2025

Heather

We had to have them move us to another room. A lot of drug traffic and domestic violence.
Plumbing issues and then got moved upstairs to a cleaner room still had plumbing issues just an overall very bad experience. Was also very disappointed because they false advertised on Experian and we traveled from NY. Just a huge disappointment.

Leisure Family

4/10

Poor

03 Oct 2025

Kathryn Mary

The carpeting in our bedroom was wet and gave off a smell like they had used a carpet cleaning machine but didn’t really remove all of the water so it mildewed. The carpeting in the hallways were also wet because when you stepped off the carpeting onto the tile by the elevator you could see your footprint. We saw a carpet cleaning machine like the ones you rent from the store and it pulled up the carpet in a way that made it bumpy. Apparently there was a leak in the cafe area but we didn’t eat breakfast there. The rooms were updated but the bathroom and shower were not. The rate was high given it was family weekend. I will not return to this location.

Leisure Family

10/10

Exceptional

06 Sep 2025

Fernando

Great stay

Business Friends

10/10

Exceptional

02 Sep 2025

Stephanye

Don’t stay here

8/10

Excellent

02 Sep 2025

Jorge

The first room we got a terrible smell to cigarette, even thought the property is a free smoking one. The second room we were transferred into had problems with the AC Unit not cooling enough.... The thirds one was a charm.. Nice room , wonderful bathroom , Delightful bed set.... We slept like babies.

Leisure Family

6/10

Pleasant

27 Aug 2025

Bishwajit

Pool was closed for the duration of stay. They should have fix it promptly.

Business_and_leisure

8/10

Excellent

25 Aug 2025

Marta

Bathroom vanity was missing paint in several places and shelves were warped from water accumulation. Bathtub floor was stained. Could use refreshing. Also, the hallway carpet looked like it had taken on water at some point.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Stephanie

It is always a pleasure to stay whenever I book a room. I actually went to go DMZ it outside for the first time underneath gazebo outside which was relaxing and l find my stay to always be comfortable. One thing l only had trouble with was turning on shower head when l couldn’t find the switch for it but after 30-45 minutes later l figured it out.

Self

8/10

Excellent

07 Aug 2025

Debra

Very quiet, staff wonderful. Room was somewhat clean but showing age.

Business Family

8/10

Excellent

03 Aug 2025

Jennifer

Great overnight stay. Need staff at desk.

4/10

Poor

02 Aug 2025

Cayce

Bathtub was dirty and leaking upon entering the room and we saw 2 cockroaches in the room alive

Business_and_leisure Partner

6/10

Pleasant

28 Jul 2025

Meaghan

Will find another hotel.

We chose this hotel because it has a pool and we had some time when off work to relax at the pool, well the one day we had the pool was closed due to adding chemicals (totally understand the pool needs to be cleaned), but they never took the sign off when it was open. We finally when down and asked a second time and the desk clerk said it's open, just didnt take the sign off.....
Bathrooms could have been cleaner, ran out of TP, put sign out to make up the room and at the very least bring tp, they didnt. The rooms are very dated and bed was very firm.

Business

8/10

Excellent

26 Jul 2025

Jennifer

Good Stay

Our stay here was very nice! Clean and comfortable. Close to a lot of things. Just wish the pool would have been open (closed for cleaning…front desk said it was a weird color). And it smelled like there was a Chinese restaurant on the 5th floor (not complaining…just very strong smell).

Friends_and_family Family

2/10

Poor

19 Jul 2025

Verified traveler

Horrible experience

This was a horrible experience. The plumbing is not in the best condition; water is very slow draining. The pool was disgusting, we couldn’t swim in it because it was so dirty. But the icing in the cake? Roaches! Found one in my personal items and then more crawling on the wall. They did allow me to check out early but, I would NOT stay here again.

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

Ceresa

Pool was not working. I had children that were looking forward to swimming. Very disappointed

Leisure Family

8/10

Excellent

13 Jul 2025

Elaine

Pros & Cons

- courteous & efficient clerk at check-in. - free breakfast buffet was very good. - outdated & scratched furniture in bedroom. - bathtub was not clean. I checked in after 11 pm, so I skipped using bathtub.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Jan

Close to Baptist hospital, the mall, and places to eat

Business Partner

2/10

Poor

06 Jul 2025

Benjamin

Nothing

6/10

Pleasant

05 Jul 2025

Jose

Looked better online. Pool was dirty and cloudy stayed for 6 days and did not see anyone in the pool. Breakfast was horrible same boring food every day.

Leisure Family

2/10

Poor

03 Jul 2025

FERNANDO

We did not

2/10

Poor

29 Jun 2025

Mario

Found dead flies and roaches in rooms. AC worked on and off. Door knob to bathroom just flew off. Pool was dirty. Real dirty. Broken shower knobs. Staff was friendly. Only thing going for them. Be cautious

Business_and_leisure Family_with_children

2/10

Poor

28 Jun 2025

Shawnicka

Worst rooms ever!!!

The first room was horrible. Paint chipping every where, sink was broken. I went to turn it on and it lifted right off the counter. I called and made them charge my room. The second one was a little better in condition, but wreaked of smoke. I needed a place to sleep so I stuck it out. I will never use this hotel again. The staff was friendly which was a plus but for the money… then ruined need to be $50 a night. It wasn’t worth what I paid. The shower was also broken in the second room. My daughter was like mom can you help me cause this seems like a mission to take a shower. Will never go back!!

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Gloria

Easy check in. Nice room

Leisure

4/10

Poor

24 Jun 2025

Jacqueline

I spoke with the Manager Pam Gravely during checkout and informed her that the cleaning staff did not clean my room on Sunday, June 22, 2025. Although the sign clearing indicated my request to have the room cleaned, they did not. The Manager (Rick) on duty Sunday evening, stated the sign needed to be posted prior to 9:30 a.m. This policy was not posted and when asked where is it written, Rick replied, \"that is just how it is done.\" Pam refuted Rick's statement.

At approximately 10:20 a.m., while preparing for checkout, a cleaning staff member forced entry into the room while a family member was using the bathroom, after being asked to stop and return later.. When told she was in error, she explained she had to get the room cleaned.

Manager Pam Gravely stated she would speak to her and then instructed me to provide her contact information to Expedia so I can be refunded for Saturday, June 21, 2025.

Her contact information is P 336-893-7540. Pam Gravely stated she is at the hotel up until 1:00 p.m. week days and all day on the weekend's. She let me know she is documenting this concern and upon your contact, she will refund Expedia's credit card and Expedia in return will refund mine.

10/10

Exceptional

22 Jun 2025

Kenneth

Clean and comfortable with professional staff.

Leisure Family

10/10

Exceptional

21 Jun 2025

Fred

Nothing to complain about, just a bit expensive for extended stays.

6/10

Pleasant

15 Jun 2025

Ann

Ty

Leisure Family_with_children

10/10

Exceptional

15 Jun 2025

Cristina

The staff was very friendly, room was clean and actually cleaned with new sheets and towels daily which was a nice touch! Bed was comfortable. Location was great!

Partner

4/10

Poor

15 Jun 2025

Danielle

Needs to be upgraded

The bath tub didn’t drain. The sink facet was broke. We found an old shoe in our room. There were roachs crawling in room and bathroom. We had a big hole in our wall. Room would only stay cool on like 63 degrees

Friends_and_family Family

6/10

Pleasant

09 Jun 2025

Brenda

The breakfast was not good.

2/10

Poor

08 Jun 2025

Rebecca

This place needs some updating, deep cleaning, and pest control. My daughter and I woke up after our first night to a roach crawling on the wall above the beds. Judging from other reviews, this is a known issue for the property. I spoke to Rick at the front desk (who was very nice and apologetic) and he offered to move our room which I appreciate. I also spoke to the manager, Pam, who did not seem too concerned that they have a roach problem and was also not very friendly or offer any apology. The pool was also dirty with bugs and spiders. Parking close to the building is limited. Most spaces are up on a hill which is very inconvenient and a pain with luggage. Laundry room was dirty with dust and cob webs. I can’t speak for the breakfast because after having a roach in our room I was not eating the food prepared there.

4/10

Poor

31 May 2025

William

I rented 2 rooms for my family and asked for adjoining rooms, which we received. Upon arriving at the adjoining rooms, one room was just okay, but when we opened the connecting door, the door jamb was badly damaged as though someone had kicked it trying to break into the adjoining room and repairs had not been made. When inspecting the 2nd room, the bathtub had mold in it and so we had to change rooms to another room. I chose this hotel because it was cheaper than others in the area, but this was clearly a case of \"you get what you paid for\". If you want a hotel room, with no frills at all, then this is the place for you. Not even a soap dish in the bathroom to hold the bar of soap. The location is convenient to the Hanes Mall where they have dining options and convenient to the interstate. The hotel lobby was clean and well maintained, the free breakfast was okay, with the waffle maker out of order. I won't be staying here again and would only recommend this to folks that don't care much about where you and your family stay.

Leisure Family

4/10

Poor

29 May 2025

Verified traveler

Bedding needs an update. It’s horrible.

Fairly nice place to stay overnight and leave the next day. Super close to Wake Forest Baptist Hospital and even closer to the Hanes Mall. The bed pillows were terribly worn out and very uncomfortable. The mattress was horrible and in my opinion needs replacing. I am about 3 hours away so, when my daughter gets procedures done at the hospital early morning we drive up and stay the night before. We will NOT be staying at this hotel again.

Friends_and_family Family

2/10

Poor

29 May 2025

Carmella

Roaches!

This place has a roach problem. There was a dead roach in the toilet, and living ones in the bathroom. I brought the issue to the front desk. They advised me to email the GM. It’s been almost 24 hours and I have not received an email back.

Self

8/10

Excellent

29 May 2025

Natasha

Very convenient and comfortable stay.

10/10

Exceptional

28 May 2025

Nancy

good as alway

Friends_and_family Family

6/10

Pleasant

28 May 2025

Ray

The property needs a thorough cleaning and more English speaking help. The Indian front desk help barely spoke English. Then was upset because I asked for towels.

Leisure Self

4/10

Poor

19 May 2025

Amber

Not the cleanest place to be. Shower had dirt in it. I had to checkout early. I couldn't stay there. Music played loud but only in our room you could hear it and not anywhere else. You could see in our windows from outside because the curtains wouldn't close properly.

Leisure Family

8/10

Excellent

10 May 2025

Tara

The staff knows me. I check in 3 weekends out the year and they make me feel special!

Business Family

10/10

Exceptional

29 Apr 2025

Phil

Rick at the front desk is the best.

Business Self

10/10

Exceptional

29 Apr 2025

Shanyn

Great for Business Travelers!

I've stayed at this hotel twice and was impressed by the level of upkeep, customer service and overall amenities for the price point. The breakfast is great and kept well stocked throughout the morning. The front desk staff is kind and very helpful and both day and night shifts remembered me from my first stay. The rooms are spacious and well appointed. This may be my go-to hotel for my monthly business trips to Winston Salem!

Business

4/10

Poor

28 Apr 2025

Patrice

The breakfast was horrible and didn't have enough items needs to do better

Leisure

4/10

Poor

27 Apr 2025

John

I stayed at this property 2.5 years ago. It was “ok” then- but has definitely gone downhill since. We had no cold water at all the first night. There were questionable stains on the bedding and bedskirts. The plumbing fixtures were dirty, and the bathroom in general was severely aged/outdated. The carpet was actually sticky and badly stained.
The entire property interior needs a BestWestern package update.
Would not stay here again.

Business Family

8/10

Excellent

25 Apr 2025

J

I liked location and accessibility. Bathtub needs plastic shower curtain or shower liners large enough to cover tub size to prevent water on floor while showering.

Unfortunately, as I was leaving to check out, a large roach was seen scurrying down the hall on my floor.
Laundry room is on that floor (2nd).

Leisure Partner

8/10

Excellent

18 Apr 2025

Brandon

My only complaint is that there is mold (and a broke jet) in the jetted tub room. I didn't have a drain stopper either, and was told they don't have any extra either. When turning on the jets, a very bad aroma fills the bathroom, but does go away after roughly 10 minutes. Service was polite and as helpful as they could be.

Business Self

6/10

Pleasant

14 Apr 2025

Darryl

Winston Salem visit

We had to change rooms because we saw roaches. The second room was away from the ice machine but rhe tub faucet dripped constantly no matter how tightly it was turned off. Overall the mattress was too soft and rhe hotel is definitely showing wear and tear and needs remodeling.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Robert

I really enjoyed my experience there

Leisure Self