Name: Townhouse Winston Salem - University
Address: 5719 University Pkwy, Winston Salem, 27105, US

6/10

Pleasant

22 Jun 2026

Vretta

Parking was ok, air conditioning was good. The room and linen was dirty. Staff was cordial
I had to buy Clorox wipes to wipe down the room. Everything was dirty even when I asked for clean towels they were not clean.

Partner

2/10

Poor

21 Jun 2026

Hallie

Window at the front desk is broken. The whole place smelled like marijuana when I stepped out of the car to go to my room. Room was in poor condition with busted sconces, holes in the wall, and mismatched paint. Toilet was off its base and leaking (a second room was offered but my family and I were already settled in and we were only staying one night). Pool was the main reason I booked here and it was out of service. Did not feel safe the entire time we were there and was glad to leave this morning. Front desk staff seemed to be put out when I asked for additional towels since the room was not stocked. Beds seemed worn out. Definitely will never stay here again.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Natalya

I am writing this review to strongly caution other families against booking a stay at the Townhouse Winston Salem - University. I arrived with my minor children only to find that the property is completely misrepresentative of its online photos and description. The hotel advertises a clean, usable pool, but in reality, the pool is abandoned, closed off by a dirty cover, and clearly has not been maintained for years.

The environment felt extremely unsafe. Upon entering the parking lot, I witnessed illicit activities, including open drug dealing and solicitation. The situation inside the lobby was no better; there was an active physical fight occurring, during which the protective glass at the reception desk was cracked. To make matters worse, there was no staff present to assist with a cancellation or address the situation. I was forced to leave immediately for the safety of my children and make an emergency booking at a nearby Hilton. This place should be avoided at all costs.

Family_with_children

10/10

Exceptional

05 Jun 2026

Quadarius

Good

2/10

Poor

22 May 2026

willie

The dead roaches stuck to the wall and cigarette burns in the bed covering all contributed to the rating. The hotel did not even have the attention to detail to install a lampshade on the bedside lamp.

Partner

2/10

Poor

16 May 2026

Melony

The picture they advertise is not the picture of the property whereyou stay.The water did not go down the drain and the toilet kept overflowing. The ambulance came out because the occupants in the hotel kept fighting.

Friends_and_family Family

2/10

Poor

02 Apr 2026

Matthew

Absolutely the worst place. Staff was rude when they finally showed up in what I guess you could call their lobby. The outside, inside and room looked nothing like the online pictures so do not believe any of them they are not pictures of this location. They had a jacked up car missing wheels in the back where we were to park. The room was so dated and everything was so old and beat up and moldy. They had two pillows the size of throw/couch pillows. Cigarette burns everywhere including the bed sheets. As soon as we saw the outside we were concerned. After waiting for staff and not being able to check in 30 minutes early we started looking around. This place is used for all the wrong reasons and even if you are desperate enough to have to stay here, I still wouldn’t. Sleeping in your car is a 100% a better option than this place. The place across the street saved us for the night. But townhouse is absolutely destroyed and not livable.

Partner

4/10

Poor

17 Mar 2026

Himeka

There were bed bugs, and the door locks clearly did not work. 2 days in a row, people walked into my room because the door lock didn't work. I let the manager know, and nothing was done. There was ppl partying until 5am including some of the staff. Will never stay here again

Friends_and_family Family

2/10

Poor

02 Mar 2026

Kurtis R

No amenities. The front desk with its fractured safety glass did respond when asked for the filthy room window to be cleaned.
The night life in the parking lot was something to behold. Yelling continued even after the police came for a visit. Bringing a daughter to this location may not be a wise plan.
On the flip side the cleaning staff was very kind.

Family_with_children

10/10

Exceptional

05 Feb 2026

MICHELLE

Yes

Leisure Self

2/10

Poor

02 Feb 2026

Tammy

Dirty. This Pete didn't work.. then they gave me a room I cleaned it. Unpack. Then they told me I couldn't stay.

Business_and_leisure Self

8/10

Excellent

15 Jan 2026

Stephanie

It was ok

4/10

Poor

10 Jan 2026

Jonathan

Roaches in the room and no covers on the bed. Toilet seat was broken as well

Self

10/10

Exceptional

28 Dec 2025

Roshanna

Check in was easy. Staff was friendly, heating and air was good in the room.

Leisure Family_with_children

8/10

Excellent

21 Dec 2025

Joshua B

Very thin walls. The door lock cylinder was removed from the door and could have easily been bypassed for entry. Shower kept dripping all night and water never actually got hot. Warm, at best. Toiletries were provided, but no plastic cups. One of the most comfortable motel beds I've ever slept in, though.

Leisure Self

10/10

Exceptional

14 Dec 2025

James

Yes

Self

2/10

Poor

09 Dec 2025

Talmidge

Hello to all. On 12/06/2025 I booked a room at this location. To start my room door have a huge gap in the door all the way around in which a major cold draft blew in all night, the heat could not keep up. The floor was very dirty

2/10

Poor

03 Dec 2025

Krystian

All the above staff was never around room was decent i guess but not for children

Leisure Family

2/10

Poor

30 Nov 2025

desire

Spiders everywhere, dirty sheets dirty libby, dirty room , no amenities ,needs to be shut down .. staff will not accommodate needs, power went out

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

krystal

Yes

10/10

Exceptional

19 Nov 2025

Tanisha

Chipotles not far

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Tanisha

Close to gas stations

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Tanisha

Great communication

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Tanisha

Great restaurants

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Tanisha

Easy parking

10/10

Exceptional

19 Nov 2025

Tanisha

Next to all the restaurants

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Tanisha

Very kind staff

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Tanisha

The staff is very professional

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Tanisha

Very clean rooms

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Tanisha

Beautiful site to the sky

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Tanisha

Parking is great

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Tanisha

Love the atmosphere

Business_and_leisure Self

6/10

Pleasant

14 Nov 2025

Jerry

No outlets. Ac not working. Only a thin blanket.

Leisure Self

2/10

Poor

13 Nov 2025

Melissa

The room was filthy, infested with huge bed bugs, substances were being smoked on the sidewalk along with fighting & drinking all night. It was so loud, scary and unsanitary that I could not sleep at all. I had booked it for seven nights but checked out the next morning. I'm trying to get out of a DV situation & have had to sleep in my car this past week. Expedia denied a refund. Then Oyo denied a refund for the remaining six nights twice. I will never book through Expedia again since you also did not back me up. Thanks for nothing!

Self

2/10

Poor

09 Nov 2025

Elijah

The staff said that there was no available rooms

Business_and_leisure Family_with_children

6/10

Pleasant

09 Nov 2025

Rachel

The room itself was better than in previous years I’ve stayed there, but both nights there was a bunch of people yelling and banging and stomping right near my room. My room was right near the office so I know they heard it but didn’t ask them to stop. I never call the the front desk on people but it was that bad, but I let the phone ring till it cut off and there was no answer. Someone had to be there. It shouldn’t be impossible for the other guests to sleep in their rooms. I had to be up at 5am both days and I was exhausted because of this.

Business_and_leisure Self

4/10

Poor

07 Nov 2025

Ryan

no wifi?? No way to call front desk??

2/10

Poor

06 Nov 2025

Tenaya

I feel some typa way

Partner

2/10

Poor

30 Oct 2025

Luis

nothing clean

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Tenaya

H

4/10

Poor

27 Oct 2025

Janette

Average

Partner

2/10

Poor

26 Oct 2025

Kevin

Was told upon arrival that my booking had been canceled. The desk clerk said there was no rooms available. My significant other reached out and was able to book me another room through Expedia, and the hotel clerk was not friendly at all when I returned. The room was filthy, disgusting. Definitely had not been updated or hardly paid attention to for that matter. Would not have stayed but due to events in town no other options were available.
Below any stars!

Business Self

2/10

Poor

24 Oct 2025

Juan

Room smelled like cigarettes. There were people on bicycles going around making noise. The blankets had holes on them. Sink had ants. The towels looked stained. Overall do not recommend

4/10

Poor

23 Oct 2025

Alexis

Not a good exp. smell like marijuana, when it clean said on the web site \"Non-smoking room\", bug on the bathroom, HEATER did not work, no sheet cover on bed.

2/10

Poor

23 Oct 2025

Angela

The toliet didnt work complained to the desk they wouldnt help. Ask for a plunger wouldnt give one. I was told they would send someone they never came. Asked to use the bathroom in the lobby i was told no. The front desk people were so rude. Asked to speak to the manager was told no. None of this was there problem and they didnt care.

Business_and_leisure

4/10

Poor

19 Oct 2025

Logan

The room when we first walked in had a large moth sitting on the wall. I handled it and moved on. After looking around the room, there were random stains on the furniture, the bedding had a cigarette burn in it, the bathroom was not clean. Just all around a very dirty environment. During the night, the was very strong smell of marijuana in our room. Which made it difficult to sleep. The air conditioner was set on 70 and would not turn down or up or anything. So the room stayed warm most of the time as the unit would only turn on every once in a while and did not stay on. Would not recommend staying here unless you absolutely have to.

Leisure Partner

2/10

Poor

13 Oct 2025

Rachel

It’s obviously an older hotel but within the first

Friends_and_family Friends

6/10

Pleasant

09 Oct 2025

Rasilaju

Need to do something about the bugs the door of the room and some more cleaning

10/10

Exceptional

04 Oct 2025

Diana

Clean room
Welcoming staff

Business

8/10

Excellent

02 Oct 2025

Davell

It was ok

Leisure Partner

2/10

Poor

29 Sep 2025

Melanie

The pictures on the website are not a true representation of the property. The bathroom had a large amount of mold inside the shower, where the shower met the floor and at the base of the toilet. I purchased bleach spray whic worked quickly so i feel it was just not cleaned regularly. When opening draws there was partily eaten food in one. The bedding had burn holes, and the furniture were in disrepair. You could see lighr from around the door in the room. There were poor patch jobs on the walls.When i asked for a different room i was told they were booked up. There were vehicles in the parking lot with all the tires flat. Bags of trash on the side walks. The parking lot next door to the hotel seemed to be a meet up for homless people. It looked as if some people were living fulltime in the hotel, and the next day the sign outside said we accept government... thats all it said. It did not feel safe to leave to room after dark or arrive after dark. I attempted to find another hotel but many were booked or had the same ratings. Shame on me for not reading the reviews prior to booking. It said pool and breakfast but i never even looked at or for either.

Business Family

2/10

Poor

28 Sep 2025

Stephen

Stay far away

2/10

Poor

27 Sep 2025

ANN

This was by far the WORST propert I have every stayed at. When entering the lobby, there were no lights on. Very sark - Bullet proof type of glass. Employee only asked for ID, said nothing else, no direction to room, no smile, nothing.
The rooms were so bad. Stains on walls, ceiling was in bad shape, Hair dryer was wrapped in some type of white tape. We arrived late after driving all day. Went back to desk and there was a sign that said back in 30 min. They never came back. I called no one answered. It appears that this is somekind of half-way house, or people living in the rooms - Doors to rooms were opened, children running around screaming. It was very uncomfortable. If you have the opuurtunity and a few more bucks, go elsewhere!

Leisure Family

10/10

Exceptional

26 Sep 2025

Mary

Quiet stay

10/10

Exceptional

23 Sep 2025

Savion

Everything and everyone

Business_and_leisure Partner

2/10

Poor

21 Sep 2025

Shari

This facility was deplorable! I’m pretty sure there were blood stains on the ceiling and walls. The door did not. Lock properly. Plaster was peeling on the ceiling and walls. There was some unknown bagged substance on our mattress. There were cigarette burns in the bed sheets. The hair dryer was taped together and had melted. The toilet leaked. There was no remote for the TV. The smell was awful. There were people screaming and yelling all night. I’m pretty sure there were drug deals happening out back. I was honestly scared to sleep. We checked in late and had no option but to stay. I would not recommend this facility to anyone! Sad this is we stayed here a few times several years ago and it was wonderful. It has gone down hill drastically!

Leisure Family

2/10

Poor

20 Sep 2025

jennifer

There were roaches in the room

Leisure Partner

2/10

Poor

14 Sep 2025

Randy

Not a safe place loud music yelling drinking on the property very uncomfortable

Leisure Family

6/10

Pleasant

14 Sep 2025

Deborah

Never stay here again.

Leisure Self

6/10

Pleasant

03 Sep 2025

David

people rude

Business Partner

2/10

Poor

01 Sep 2025

Wanda

Will never go or recommend this hotel.

I didn’t even stay there. We checked in went to the room and had a family emergency and had to leave back to SC. They wouldn’t let us change our reservation to shorter and we checked out within 20 minutes of checking in. The front desk person was not helpful walked to our room and just watched us walk to our room
, the room they gave us was on the back side so the front desk person left the front desk unattended…

Friends_and_family Family

2/10

Poor

16 Aug 2025

Steven

Eh. It is what it is!

Pictures presented on website are not what was shown when we arrived. False Advertising

Business

2/10

Poor

11 Aug 2025

Antonio

It was drugs sold on the property. People walking around looking in visitor cars. No security on the premises

Business_and_leisure Family_with_children

2/10

Poor

11 Aug 2025

Antonio

The room smelled like mildew. The floor was dirty. The walls had holes. The sink and shower head was leaking.

Business

2/10

Poor

10 Aug 2025

Yolanda

There was holes in the wall. The door you couldn’t hardly close it good. The covers on the bed was ok , should have more covers for the bed. The lighting was bad.

Leisure Friends

2/10

Poor

10 Aug 2025

Christina

Money trap. Don’t do it! It’s not a DEAL lol

I didn’t stay. We were on a road trip from the beach, the kids needed a break and it was a good deal with a pool. Got there, drove around to see local “zombie” looking people appeared to be living there. Nothing against those people, just not where you want to take a family with 3 kids lol. The pool was dark green and closed. We didn’t even go in to check in, it was NASTY. the reason for stopping was a pool. We contacted hotels.com and they assured us we could get a refund but now they can’t get ahold of the hotel, so I decided to tell everyone about it so you don’t make the same mistake. Trust me, it’s not a good deal, it is a trap!!

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Kevin

Swimming pool was extremely nasty and green and they were several mattresses and other things on the backside of the building that need to be hauled away

Leisure Self

4/10

Poor

25 Jul 2025

richard

worst stay EVER

the front desk was very indifferent to our being there and was more interested in other things than with us. the smoke detector was ripped out of the wall , the chairs were frayed and looked like they were purchased at the good will store. the complimentary breakfast was never set up costing us about $14 each of our 3 day stay. we will never stay there again

Business

2/10

Poor

24 Jul 2025

Ryan

Noisy, the room wasn't cleaned properly. There were cigarette holes in the bedsheets. The ac barely worked.

Some guests were allowing their children to run and scream up and down the balcony at midnight and early in the morning.

The toilet clogged and when I asked the front desk worker if I could get a plunger he said that he didn't have one. I had to go purchase my own.

Business Partner

2/10

Poor

20 Jul 2025

Jeremy

Stayed one night only because we arrived late. Moved next day to another hotel

Friends_and_family Family

2/10

Poor

18 Jul 2025

Darice

Bad Decision

The propery had been shut down due to codes and idk how it was able to reopen

Friends_and_family Family

2/10

Poor

20 Jun 2025

James

Horrible hookers walking around dirty stinks just all horrible nasty

8/10

Excellent

16 Jun 2025

Barton

Nothing memorable

Leisure Self

10/10

Exceptional

16 Jun 2025

Roshanna

Amazing as always

Friends_and_family Family

6/10

Pleasant

31 May 2025

Erika

It was ok

Friends_and_family Family

2/10

Poor

31 May 2025

Cynthia

Did not provide the basic existence for survival. Coffee. No pot in the room and Microwave didn’t work either. Checking out, hoodie behind counter head bobbing. Asleep? It was 8am.

Leisure Self

2/10

Poor

23 May 2025

Verified traveler

Don’t Stay Here

This hotel was the worst we have experienced. It was so bad that we booked a different hotel down the block for the rest of our trip. If it hadn’t been so late when we arrived, we would not have even stayed the one night that we did. Lobby looks nothing like the pictures online. Heavy cigarette smell made us nauseous. Asked for a non-smoking room so attendant gave us a room key and told us to go take a whiff since they don’t really monitor if there were smokers. Room didn’t smell of smoke but very musty. Didn’t notice until the morning that the shower was dripping hot water all night. Did however notice the cigarette burn holes in the sheets, food crumbs all over the chair and filthy floor. My socks were disgustingly dirty by the time we left the next day. Toilet paper holder was broken. The single “partial” role was shoved in the indented hole in the wall - which was dirty! Frig froze the leftovers and drinks we put in it. No blanket; they just doubled up the top flat sheet. No closet or place to hang clothes. The next morning, we did wake to cigarette smoke as our neighbors were smoking right outside our door. Not to mention the smell of fast food garbage dumpsters across the parking lot. We were hoping to at least partake in the “free breakfast” before we checked out, only to find NOTHING. Not only no food but no coffee or tea. To top it off, Hotels.com tried to get us a refund for the 4 remaining nights of our trip and it was not approved. DISGUSTING!

Partner

2/10

Poor

18 May 2025

Agata

Terrible place.

Terrible place. Dirty, smelled like old stinki building with drugs. No blankets to cover, dirty sheets. No room service, only 2 towels total. No breakfast or even coffe/ tee, it is advertised as a free breakfast. Terrible, terrible place. Hard to believe it is on Hotel.com.

Partner

4/10

Poor

18 May 2025

Sabrina

People next-door and their noisy there was no remote in the room. Only one light worked burn hole in the covers. Bathroom wasn’t clean.

Leisure

4/10

Poor

17 May 2025

Verified traveler

Good location, mediocre hotel at best

My room clean to be non-smoking, but it was definitely smoky. The room was barely clean and the bed is pretty uncomfortable. And they lied about having a free breakfast.

Friends_and_family Friends

2/10

Poor

07 May 2025

LaMesha

wifi didn’t work

Self

6/10

Pleasant

06 May 2025

Sharon

Average

This motel was clean, and my bed was comfortable. But as a weary traveller I didn't appreciate the inconvenience of a room key that didn't work, a fridge that failed, and an inattentive staff member.

Self

2/10

Poor

04 May 2025

Verified traveler

Sketchy place

I would not recommend staying at this hotel. The location felt very sketchy, and the atmosphere was uncomfortable due to questionable individuals lingering around the premises. The strong smell of marijuana throughout the building made the stay even more unpleasant. Additionally, despite breakfast being advertised, there was none available. To top it off, there was no attendant at the reception desk when I needed to check out, making the process frustrating and unprofessional. Overall, this was an extremely disappointing experience.

Self

8/10

Excellent

27 Apr 2025

Danielle

Served the purpose

Overall the stay was nice. The room was clean and comfortable. The staff was pleasant. And, the whole property needs to be completely renovated. There is evidence on the ceiling of a prior leak in the main room and the bathroom. The refrigerator didn’t work. There was no desk or chair. And no WiFi. The door locked but didn’t seem secure enough to stop any potential robber.

Friends_and_family Family

2/10

Poor

22 Apr 2025

Barbara

Never again

A baby cried for over an hour and half, killed four roaches. Bed was very soft, but everytime you turned over the bed made a noise that made you think the bed was going to fall apart. There was no phone or microwave in the room and no breakfast as offer when reservation were made.

Business

2/10

Poor

06 Apr 2025

Faizon

My son got pink eye and got bit up

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

Victoria

No breakfast smh

2/10

Poor

16 Mar 2025

Hetal

Run down property. Toilet not fastened, worn out furniture, no phone, leaky patched up ceiling

Business Family

4/10

Poor

16 Mar 2025

Mike

Not a happy camper

Very disappointed that there was no breakfast and not even coffee. No coffee in the room either. Not even a phone to call the front desk. I stay there twice a year but will stay elsewhere next time.

Friends_and_family Friends

4/10

Poor

16 Mar 2025

LaQueena

Decent just to have a place to lay your head

4/10

Poor

14 Mar 2025

Narasimha Rai

I was thoroughly disappointed with my stay here. The bathroom and floors were filthy, with visible bugs crawling in the bathroom. Additionally, the microwave was not functional as it was unplugged. Despite requesting a non-smoking room, it reeked of smoke.The overall experience was subpar.

10/10

Exceptional

12 Mar 2025

Makonde

So far so good but I'll keep you posted. Did at the desk was pretty cool

Business

10/10

Exceptional

09 Mar 2025

Roshanna

Staff was great! Door of room took forever to open, had to have it reset like twice.

Leisure Family_with_children