Best Western Sevierville/Kodak Inn

United States , Knoxville - TN
KODAD, 3385 Winfield Dunn Pkwy
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100 reviews shown

2/10

Poor

06 May 2026

Robin

One of the worst hotel stays I've ever had. Walls had holes, and the holes that had been filled in were not painted.

Food from a previous guest was left in the refrigerator and I have no idea for how long. Opened the refrigerator door and it caused me to gag.

No coffee maker. Manager had to track one down for us.

No microwave. If you wanted to heat something up, you had to get dressed and go to the lobby.

Sheets seemed clean, but the blanket had make-up stains on it.

Requested maid service and never got it. They didn't even collect the trash.

Had an indoor pool. It seemed to be in disrepair and was closed. No mention of it when I checked in.

Had a room for handicapped and you had to use an alternate hallway for a RAMP to get to the FIRST floor room. When I opened the door to that hallway, it was dark and it reeked. The smell was a cross between sex and microwave popcorn.

They say they had a continental breakfast but there was no way i would trust it.

Couldn't get a signal on the TV the first night there.

Talked to the manager on duty and all he said was he would tell the manager tomorrow. No talk of a discount or another room.

If this is a \"Best\" Western, I'd hate to see the worst!

Partner

6/10

Pleasant

04 May 2026

Crystal

Breakfast was slim. Pool was closed which was the whole reason we booked there was for the indoor pool. Beds are very firm and bring your own pillows. Location was great hotel itself was ok. Showers were the best hotel showers ive ever had besides the handicap bar i kept elbowing.

Family_with_children

2/10

Poor

01 May 2026

Mark

Our first room had mold on the ceiling and walls. We were given a new room. The new room had a pillowcase on the bed full of dirty linens - I assume from the room being cleaned. It was late so we went with it. In the morning there were several roaches crawling in the sink.

Friends_and_family Family

2/10

Poor

01 May 2026

Jennifer

It took us 25 mins to get checked in. No one was at the counter, had maintenance man try and find someone and couldn’t. Called the phone number listed annd NO ANSWER. After finally getting checked in, our shower had hair stuck on the wall. The shower was a slow drain so you stood in water as you showered.

Partner

4/10

Poor

28 Apr 2026

Mark

Not my favorite. Heavy mildew smell in shower, likely from the shower curtains…..

6/10

Pleasant

27 Apr 2026

Shana

Doors to building locks were broke so anyone can get in. There were blood spots on the carpet. This was a quick stop to sleep during travel. We should have chosen somewhere else

Partner

10/10

Exceptional

26 Apr 2026

Monce

Very nice relax stay!

Family_with_children

6/10

Pleasant

25 Apr 2026

Nicole

Not enough employees. Poor desk clerk had to handle everything himself. Meant I had to plunge my own toilet (which clogged easily). Many repairs are needed i.e. crack in the sink, broken floor tiles, door wouldn't close on it’s own, outside doors open to public/key card entry into building broken, etc. Needs to be invested in. Otherwise, decent stay.

Friends

6/10

Pleasant

13 Apr 2026

Jennifer

The 1st room we got had used cigarette butts in the mattress, chewed gum stuck to a pillow and urine stains on the sheets.
We spoke to the front desk who gave us a second room. This room also had urine stained sheets.
At this point the manager came to the room and advised there was nothing he could do, we'd have to find a new hotel as there was nothing he could do, he had no more rooms.
After explaining we drove almost 10 hrs during spring break there and some back and forth, he agreed to change both beds himself and he did.
However this was a very unprofessional way to start our trip and disappointing we had to debate with him.

10/10

Exceptional

13 Apr 2026

Jackie

Pool is open 24/7! The rooms are not sound proof so you will hear doors

8/10

Excellent

11 Apr 2026

DeeDee

I stayed one night. Room was clean everything worked except I couldnt figure out how to close the many curtains in the window.

10/10

Exceptional

10 Apr 2026

Charles

We love staying here very clean and reasonably priced.

Family_with_children

10/10

Exceptional

10 Apr 2026

Susan

Air conditioning was not affected but over all good experience

Friends_and_family Family

4/10

Poor

07 Apr 2026

GREGORY NOEL

The pool area was cold and the pool itself was not a comfortable temperature. Hotel is terribly understaffed. Staff is rude but after talking to the manager, they’re just a reflection of him. having rooms available to check into just an hour early. They refuse to check anyone in until 330 and act like they’re doing you a favor I would pass this place by

Partner

10/10

Exceptional

07 Apr 2026

Misty

Yes

Family_with_children

10/10

Exceptional

05 Apr 2026

Charles

Pool open 24/7 very clean and nice staff. Breakfast is good. Very nice hotel.

Family_with_children

10/10

Exceptional

04 Apr 2026

Keith

The breakfast was decent could have had more with it, but good 7 out of 10 . They need more help there, but they worked with what they had and they made it work.

8/10

Excellent

03 Apr 2026

Heather

Nice room and hotel but no microwave in any of the rooms have to use the lobby one. Not all rooms hv a balcony either.1 major cool part is the pool is open 24/7 and they hv a fire pit in the front of the hotel. Overall, I like this hotel and will return in a balcony room.

Partner

2/10

Poor

30 Mar 2026

John

The rooms carpet was fraying by the edge of the vinyl flooring. The bathtub had rust spots. The blinds on all three windows were broken. I have pictures of all of these complaints. The staff told me that every room is booked and everyone has checked in. Then twenty minutes later he called me and told me there was a cancellation and a room was available. How could that be if everyone was checked in. He only did this because I asked for the manager or when the manager was going to be there.

Family_with_children

10/10

Exceptional

30 Mar 2026

Alice

Very clean

Family_with_children

8/10

Excellent

30 Mar 2026

Joan

A/C worked well for us. Rooms and rest of property pretty clean. I wished they had a microwave in the rooms like most places do, but they did have one in the lobby at least. Lots of local activities.

Partner

10/10

Exceptional

29 Mar 2026

Angela

The staff member I dealt with was very friendly and helpful. The hotel was very clean. The was some construction on the 3rd floor, but it wasn't awful. The cleaning staff had a great voice as he was singing while he was working! The 24 hour pool was great!

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Theresa

Easy check-in and check out. No complaints. Average room. Breakfast decent. Safe parking lot.

8/10

Excellent

28 Mar 2026

Heidi

The air conditioner worked. The bacon was like bacon bits but other than that we had a nice stay.

Partner

10/10

Exceptional

27 Mar 2026

Amanda

Family_with_children

6/10

Pleasant

22 Mar 2026

Corinne

Gym was small but fine, the water dispenser don’t work. I did tell the staff, but it wasn’t fixed by the time we left. The milk in the kitchen was expired. I let somebody know, he did end up changing it. Twice there was nobody at the front desk. I waited for quite some time and still nobody showed up. I think they are sorely understaffed at that the best western.

I only found one ice maker on the first floor and there was an open pipe behind it so it stunk like sewage.

Also we had a room facing the highway and it was so loud at night and I slept with ear plugs in and I could still hear the highway.

The price was right though.

Family_with_children

10/10

Exceptional

17 Mar 2026

Kevin

It was exactly as I expected and that’s a good thing.

Self

10/10

Exceptional

15 Mar 2026

Robert

Clean.Comfy beds.Staff was nice

Family

2/10

Poor

15 Mar 2026

Kathryn

Room had a lot of things broken. Woke up to get coffee and the hall way was flooded with water barely got any of sleep bed was like a rock would have slept better on the floor and the pillows were child sized. Wouldn't stay here again wish we could get our money back

Family

8/10

Excellent

14 Mar 2026

Karen

Quick one night stay in our way to Nashville. Decent stay.

Friends_and_family Friends

6/10

Pleasant

14 Mar 2026

Brandy

We did not use either the gym or the pool.

Family

10/10

Exceptional

12 Mar 2026

Mary

Convenient, interior looks brand new, very clean and comfortable.

Family

10/10

Exceptional

07 Mar 2026

Michelle

Nice hotel great location
Will recommend and stay again

10/10

Exceptional

02 Mar 2026

Mary

Real Nice

2/10

Poor

13 Feb 2026

Andrew

Old dusty dirty room

Business Family_with_children

6/10

Pleasant

12 Feb 2026

Holly

Room was fairly clean, nothing crazy. Bathtub was a little dirty. Continental breakfast was gross. Not many options either.
We left an item in our room and made it all the way back to NC before realizing. Staff was rude and said they won’t help us by shipping item etc.

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Ernesto

Room was clean comfortable bed as well

Leisure Family

8/10

Excellent

07 Feb 2026

Trevor

Room was pretty good. We stopped in due to a snow storm because they had a heated pool. The door leading outside had a hold in it letting in cold air and the room was foggy from the humidity, but otherwise was great. They ran out of many food items during breakfast but there was a snow storm so I'm sure that affected things. Glad to have had a place to stay during the storm.

Leisure Family_with_children

6/10

Pleasant

07 Feb 2026

Kelly

Found a bug in the bathroom. I had to get the off duty worker to check us out because the on duty guy was no where to be found.

Business Family

8/10

Excellent

17 Jan 2026

Hazael

Good clean and good breakfast

Leisure Partner

8/10

Excellent

14 Jan 2026

Starla

Clean room. Clean breakfast area and overall hotel. The entire hotel smelled strongly of cologne or something.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Fred

It was ok not great.

Leisure Family

6/10

Pleasant

03 Jan 2026

Awais

Room was clean but breakfast was limited we have to ask for coffee,muffins.Decaf coffee was finished i ask a person working there a decaf coffee is finished he picked up the coffee pot and said you can have regular coffee.Coffee creamer were finished.Apple juice was also finished.we have ask them to bring the things

Leisure Family_with_children

2/10

Poor

02 Jan 2026

Jake

The hotell was in horrible shape,dirty staned beding,,staff was nowhere to be found at first then eventually came around but they had no care in the world seemed like

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Angie

Breakfast was nice location was good quite inside clean

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Rodney

Room was wonderful! No one available

10/10

Exceptional

22 Dec 2025

Reilly

I've stayed here a few times now. The staff are always friendly, the rooms are always clean, and it's quiet. Breakfast is decently varied: eggs, sausage, waffles, yogurt, fruit, cereal, grits, etc.

Business Self

8/10

Excellent

21 Dec 2025

Amarjit

Room was clean. Staff was welcoming. Ambience was good.

Leisure Family

10/10

Exceptional

20 Dec 2025

Kimberly

This is a very nice hotel. The only thing i was displeased about was that i had left a personal item in the room. Very personal and a gift from a loved one. And someone cleaning the room thought it was ok to not take it to lost and found so that the owner of the item could be contacted. I understand that I should not have forgotten it, but they should not have taken it or thrown it out.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Jonathan

Not enough variety with bread no bagels and no biscuits and gravy

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Rowena

great place to stay

2/10

Poor

07 Dec 2025

Kristina

Staff was hard to track down. Funny smell in hallway. TV wasn't working a I'm d need it for noise to sleep due to night terrors. Checked out and left at 3am

6/10

Pleasant

06 Dec 2025

Robin

It was ok. Had an odd vibe/environment. The room was clean. Beds were decent. Walls were thin. We could hear everything going on around us even with the TV on.
It’s a good place to stop and sleep overnight.

Partner

8/10

Excellent

05 Dec 2025

Monica

staff was very nice, room was clean.

Leisure

2/10

Poor

30 Nov 2025

Alfonso

Worst Front desk sevice, nobody was there at the check out time.They need better management., not recommend to stay.

Leisure Partner

8/10

Excellent

29 Nov 2025

Robert

Nothing. A lot of noise from traffic on road outside of room

Leisure Partner

6/10

Pleasant

15 Nov 2025

Lance

It was ok, for the price

Leisure Family

2/10

Poor

13 Nov 2025

Karina

Hotel was very dirty and had a lot of things to be fixed. The room had the carpet very stained, sheets and towels had stains too and the bathroom had a pee stain on the side and the faucet didn’t have the handles. Room had a lot to be fixed. Hotel seems to be in the last of its tim.

Self

8/10

Excellent

06 Nov 2025

Chad

There was mold on the ceiling. Solid overall for a one night’s sleep

Partner

10/10

Exceptional

04 Nov 2025

Terry

The front desk clerks were awesome. I had made a mistake on the date when booking my room through Expedia and Darryl helped me correct this problem. I ended up staying 4 nights there. Darryl is AWESOME! He was always helpful, smiling, friendly and a pleasure to work with. I had the pleasure of meeting and talking with the other front desk clerk Kevin one night. He was awesome too! Both of these young men are an asset to this business. Clean rooms.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Joshua

Good breakfast, great shower

8/10

Excellent

31 Oct 2025

Stacy

Very nice

Leisure Partner

4/10

Poor

30 Oct 2025

Charles

Worn an dated

Business Self

10/10

Exceptional

24 Oct 2025

Alvin

Great Staff, excellent hotel especially for the moderate price.

2/10

Poor

21 Oct 2025

Kimberly

There was a dog barking all night .

Leisure Family

10/10

Exceptional

20 Oct 2025

Muriell

The hotel is conveniently off I-40 with many food options nearby. Our room was clean fully stocked with towels and convenient toiletries. It was a quiet stay which was appreciated and the continental breakfast had many options. We would recommend this hotel to family and friends.

Leisure Family

10/10

Exceptional

12 Oct 2025

April

The rooms were large, clean, and well stocked. The staff was friendly and very helpful. Good breakfast if in a hurry. Great proximity to nearby Dollywood, pigeon Forge, & Gatlinburg. Would definitely book here again.

Leisure Family

6/10

Pleasant

10 Oct 2025

Melinda

I had reservations for 3 nights. When I checked in I waxs told there was no housekeeping, but if I needed anything to let them know. There was only one bath towel in the room. When I asked for more towels I was told they were at the front desk. I asked to have my trash picked up because there was leftover chicken in the trash. They told me to put it in the hall and someone would pick it up. I guess theyre not worried about roaches or ants. Breakfast was subpar, at best.

Self

10/10

Exceptional

06 Oct 2025

Edwin

Great value for the price. Just needed a place to say for a night. Would recommend and stay at an again.

Leisure Family_with_children

8/10

Excellent

05 Oct 2025

David

A nice room for overnite stay conveniently located off highway places to eat ( a Buckees ) pool was nice breakfast was good

Leisure Family

4/10

Poor

04 Oct 2025

Athena

Check in staff didn't even greet at the door. Very dry and seemed annoyed, when I came in to see if my room was ready. Poor customer service this day. I'm very disappointed.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Ahmed

Very clean and good customer service

Leisure Self

10/10

Exceptional

24 Sep 2025

Jeremy

Clea

10/10

Exceptional

21 Sep 2025

Elizabeth

Big room, good breakfast, easy on/off the expressway.

Leisure Family

8/10

Excellent

15 Sep 2025

Leslie

Just a place to stay

Leisure Family

10/10

Exceptional

14 Sep 2025

Vicki

Late check in and was super friendly

Leisure Family

10/10

Exceptional

12 Sep 2025

Anita

Great

Awesome check in. Staff is super friendly. Room was clean and comfortable.

Partner

6/10

Pleasant

01 Sep 2025

Randy

Best Western

Nice comfortable rooms , easy access, nice pool , breakfast needs work, went out for breakfast didn't like powdered eggs and microwave bacon.

Friends_and_family Friends

10/10

Exceptional

01 Sep 2025

Kim

Great experience

Leisure Partner

10/10

Exceptional

28 Aug 2025

Joshua

Veteran with high standards here and I’ve been coming to the area for years now for heavy hiking in the mountains and work. This hotel easily is the nicest and friendliest in town. The price for the room I couldn’t believe and especially on short notice. Well done! Easy-ish parking in the back for you blue collar workers with trailers attached on the road.

Business Self

8/10

Excellent

09 Aug 2025

Dorothy

Enjoyed the outside space (balcony); added much to my enjoyment. Space was clean except for some smeary windows and glass doors. Most of all....the front desk staff could make such a difference by being a little more pleasant.

Leisure Partner

8/10

Excellent

09 Aug 2025

Ronald

Excellent Staff. I will stay again. In need of some upgrades. I do not like the Direct TV, it’s below average. Indoor pool was quite busy. Good stay and price was right.

Leisure Partner

6/10

Pleasant

04 Aug 2025

Elsy

The check in was easy and quick.
The property was in a noisy area and was not well maintained. The access door to the building near the elevator was broken. The sheets did not smell fresh. The bathtub had a stain around the drain and looked as if they don’t clean it properly with hospital grade products. There was a dirty sock behind the tv stand which tells me the quality of cleaning service they provide in the room. For the price that I paid I expected a clean room.

Business_and_leisure Family

6/10

Pleasant

04 Aug 2025

Chantel

Nice price for an overnight stay

Business Self

4/10

Poor

03 Aug 2025

Terry

Rented the room for travel and cooler weather to sit around the fire. Day shift said we could turn it on when we wanted. I went and wiped down all the outdoor furniture due to it being wet and when I come back, night shift says it doesn't work when the manager says it did. Ridiculous

10/10

Exceptional

03 Aug 2025

Dustin

Was very good and calming

10/10

Exceptional

29 Jul 2025

Jody

Friendly staff, good location. The rooms were nicely decorated, and clean.

Leisure Family

10/10

Exceptional

20 Jul 2025

Barry

We were there for one night. Room was clean and quiet. Easy ingress and egress

10/10

Exceptional

18 Jul 2025

Melinda

Great stay

10/10

Exceptional

17 Jul 2025

GREGORY

The roomvwas nice and big.
Everything worked .
AC work well.
Breakfast was good.

4/10

Poor

14 Jul 2025

Gloria

very limited breakfast, out of coffee frequently

Leisure Family

10/10

Exceptional

13 Jul 2025

Maria

It was a great hotel

Leisure Partner

8/10

Excellent

11 Jul 2025

John

Very close to 40… Great value and felt super safe

Leisure Self

6/10

Pleasant

01 Jul 2025

Dustin

Overall pretty good experience. Rooms were ok, the beds were confortable and clean. It was overall very nice and relaxing. Great service and staff, very friendly. Only negative s i could find was the beautiful fireplace out front doesnt work and me and my wife were looking forward too that.

Leisure Partner

2/10

Poor

01 Jul 2025

Tim

1. Staff was never present at the front desk. They left a sign that was there all day stating they were helping other guests. That was not true. They were staying in another room watching tv. Customers were having to wait 5-15 minutes for them to show up. No way for customers to alert them.

2. Motel did not have a pleasant smell.
3. Room appeared to be clean but the bed looked like it had been made by a two year old. Mold was present in the bathroom.

4. Pool was disgusting. Absolutely no chlorine in the pool. Green algae present all way around pool. 1000 legged worms swimming in pool. Water was slimy. Smelled like pond water.

5. Breakfast was not good. Very little to choose from. Eggs were full of water. Waffle mix was watery. Breakfast attendant was extremely rude to the guests. I personally saw 3 guests ask her questions about where certain things were or if they had certain items and this person did not acknowledge them at all and gave them a rude look.

5. When trying to check out. Once again no one present at the counter. This was at around 8:45 when many people are trying to check out. I waited around 10 minutes and no one showed up. The breakfast attendant walked by around 3-5 times. Gave me a dirty look and didn’t even ask if I needed help. Finally a young man showed up and asked what I wanted not exactly sure if that was his exact words but close. I told him I wanted to check out. He was very rude and didn’t ask about my stay. No thank you at all.

Leisure Family

10/10

Exceptional

29 Jun 2025

Jonathan

Clean spacious room and a solid price

Self

10/10

Exceptional

29 Jun 2025

steve

We were pleased with our stay at the Best Western… very convenient location and the rooms are updated and comfortable.

6/10

Pleasant

28 Jun 2025

Richard

Staff was great and very helpful ..great location to attractions..check in ran a bit behind but that was ok..breakfast had insufficient food available at 9am

Business_and_leisure

4/10

Poor

24 Jun 2025

Dana

Poor hotel no one cares!

We have stayed at this hotel before but it is going down hill fast. Lobby area not appealing. Glass on doors and windows so dirty. Entrance to rooms nasty hasn’t been cleaned in a long time. Area where elevator is needs a great deal of attention. Breakfast bar was not clean and not stocked had to go elsewhere for breakfast. Front desk clerk was not available, so just left. Hotel wasn’t a clean feeling anywhere. Needs many many upgrades. Air conditioning wasn’t working properly. Had to freeze or burn up. Key pad for entering side door broke no security for anyone entering. Towels on floor around ice machine. Maintenance needed in several areas. There just isn’t any management or owner just doesn’t care. Either way we will not be staying again. Sad sad sad!!

10/10

Exceptional

23 Jun 2025

Christine

Clean, friendly and acccessible.