Holiday Inn Express Pigeon Forge Sevierville

United States , Gatlinburg - TN
Sevierville, 121 Nascar Drive
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100 reviews shown

10/10

Exceptional

18 May 2026

Autumn

Loved the beds! I like the space!

10/10

Exceptional

13 May 2026

Thomas

Great location easy access to the National Park and Gatlinburg and Pigeon Forge area.

Self

10/10

Exceptional

09 May 2026

Debbie

Clean rooms hot breakfast

Partner

10/10

Exceptional

04 May 2026

jeffrey

Beds were great! Everything was clean and people were friendly.

Family

10/10

Exceptional

18 Apr 2026

Jessie

Partner

10/10

Exceptional

18 Apr 2026

Geraldine

Location is convenient

Friends

10/10

Exceptional

02 Apr 2026

Anthony

Good

Self

10/10

Exceptional

31 Mar 2026

Vivian

Very friendly staff. Clean rooms. Really enjoyed the 2 nights we stayed.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Amber

The hotel way ok. Breakfast offering was nice. Staff were great. We could hear a normal conversation in our room from the room next door and a child screaming across the hall in their room. Would not stay again because of this issue.

8/10

Excellent

21 Mar 2026

Aaron Michael

Friendly staff, room are typical. Clean. Hotel was Quiet. I would stay there again

Partner

10/10

Exceptional

13 Mar 2026

Randal

Easy check in and stay love the outdoor access from the room

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

William

Would definitely stay here again.

10/10

Exceptional

06 Mar 2026

MICHAEL

Room was clean, very comfortable and the "divided" room was a bonus. Shower was very powerful, fridge and coffee maker in the room were a good touch. Breakfast was "standard" and was replenished regularly as the staff was excellent. Great value for the money we paid.

Family_with_children

10/10

Exceptional

03 Mar 2026

Tim

Clean room Great staff

Family

10/10

Exceptional

02 Mar 2026

Mark

Room was SO much more than we expected. Been 30 years since we'd come thru Pigeon Forge. Will not make that mistake again.

Front desk staff at both CI & CO was great!

10/10

Exceptional

26 Feb 2026

Laura

Yes

Family_with_children

10/10

Exceptional

25 Feb 2026

Stephney

Clean and very comfortable

10/10

Exceptional

16 Feb 2026

Barbara

Very clean, spacious room. Staff was very friendly and helpful. Delicious breakfast

Business_and_leisure Family

10/10

Exceptional

16 Feb 2026

Rayvonnia

Yes the room was clean. Everyone was very polite. The breakfast was great.

Business_and_leisure Family

10/10

Exceptional

09 Feb 2026

karyta

Everything was perfect

10/10

Exceptional

05 Jan 2026

Jeff

Nice view off balcony of city and mountains.

Business_and_leisure Partner

10/10

Exceptional

07 Dec 2025

Lauren

Room was clean, staff were nice. Perfect for our stay during a cheer competition!

10/10

Exceptional

03 Nov 2025

ALIMARIS

Very wonderful stay! Clean room and great staff! Will stay here again!

Partner

8/10

Excellent

02 Nov 2025

Mark

Room was nice and clean , staff was amazing, friendly and accommodating, the only negative was that our room was right next to a room they used for parties and meetings....first 2 nights was birthday parties with loud music...then 3 days with early meetings and door slamming as they went in and out

Leisure Family

10/10

Exceptional

19 Oct 2025

Katherine

Nice hotel.

Leisure Partner

10/10

Exceptional

14 Oct 2025

hollis

breakfast food better here than in forsyth ga.
facitily nicer also.

10/10

Exceptional

11 Oct 2025

Katherine

Friendly staff and wonderful room.

Leisure Partner

8/10

Excellent

30 Sep 2025

Herman

Good location

Leisure Partner

10/10

Exceptional

18 Sep 2025

burnos

We had a balcony and the view at night was awesome! It was quiet, clean, amd the staff was super nice. The breakfast was very good and nice to wake up to. Would definitely stay again!

Leisure Family

8/10

Excellent

18 Sep 2025

Michael

Nice breakfast…. No daily housekeeping

Leisure Family

10/10

Exceptional

15 Sep 2025

Gary and Dianna

Was very nice.

Leisure Family

10/10

Exceptional

13 Sep 2025

Rebecca

Clean rooms, staff was really nice, the area location was convenient for getting around and not noisy.

2/10

Poor

13 Sep 2025

Joshuah

The room had a funny smell. It didnt smell clean at all. There were several gnats all over both beds and all of the pillows. There was a live cockroach that came across the floor. Definitely the worst Holiday Inn ive ever stayed in. Will never stay here again.

Partner

10/10

Exceptional

22 Aug 2025

Sheryl

This is the one...

Friendly staff and very clean...

Partner

8/10

Excellent

18 Aug 2025

Michelle

xxx

Leisure Family

4/10

Poor

17 Aug 2025

Caitlin

We stayed in room 201, which was right by a stairwell door and door to the parking lot. The door to the parking lot slams shut and was obnoxiously loud. Our whole room was woken up anytime someone entered or exited, which was often and at all times of the night/morning.

10/10

Exceptional

16 Aug 2025

Amanda

Fast friendly check in. Clean quiet rooms.

Leisure Family

10/10

Exceptional

14 Aug 2025

Gary

The location was a big plus for our needs giving us a sense of safety at the same time.

Business Partner

10/10

Exceptional

01 Aug 2025

Cynthia

Room was spacious, clean and comfortable. Breakfast options were very good

Leisure Family

10/10

Exceptional

22 Jul 2025

Jimmy

Had a slow sink drain, which we communicated to mgmt at checkout

Leisure Family

10/10

Exceptional

18 Jul 2025

Patricia

I had a 3yr old with me and the swimming pool didn’t have a kiddy pool. He played around the steps in the pool but was in the way of bigger kids. This was the only thing I didn’t like, otherwise the motel was very good.

Leisure Family_with_children

10/10

Exceptional

15 Jul 2025

Tricia

We are very pleased. The room is more than we could have hoped for! Very clean and the girl, Ashley, who checked us in was friendly and made us feel welcomed!

Leisure Family

10/10

Exceptional

08 Jul 2025

Theresa

Convenient location to lots of attractions, dining and nice area. Staff where friendly but not intrusive. Not enough parking spaces.

Leisure Self

10/10

Exceptional

07 Jul 2025

Debra

Great Hotel

Very clean room. Liked how the 2 beds had a divider between them.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

courtney

Very clean and the breakfast was excellent. The extended our stay for a late check out. I would love to stay here again.

Business_and_leisure Family_with_children

8/10

Excellent

19 Jun 2025

Doug

Really good location. The staff was friendly and helpful. Coffee was very good. Enjoyed the staff. The only thing I would say is there was no place to put your clothes if you wanted to take them out of the suitcase.

Friends_and_family Family

10/10

Exceptional

06 Jun 2025

joy

Beautiful view and well maintained facility. We enjoyed the pool and quiet.

10/10

Exceptional

06 Jun 2025

Rebecca

Pigeon Forge is amazing. So much to do for everyone.

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Ann

The location is very convenient without being in all of the crowds.

10/10

Exceptional

15 May 2025

Peter

Great location for Dollywood. Dining options. Clean and safe.

Leisure Family

10/10

Exceptional

12 May 2025

Robert

Nice stay.

10/10

Exceptional

12 May 2025

Patsy

Staff were great and the rooms were fantastic! Very nice for the price

Leisure Family

10/10

Exceptional

11 May 2025

Rebecca

i really like the new room layout

Leisure Family

10/10

Exceptional

28 Apr 2025

richard

lOCATION,

Business Self

8/10

Excellent

24 Apr 2025

Matt

Great location

Business_and_leisure Partner

10/10

Exceptional

20 Apr 2025

Reju

Good Area

Leisure Family

8/10

Excellent

09 Apr 2025

Hilary

Easy to find, very clean and great breakfast for hotel type.
Rooms aren’t well insulated for sound and we could hear the neighboring room’s tv all night long.

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Jordan

Property was well kept and staff were very friendly!

Business_and_leisure Friends

2/10

Poor

23 Mar 2025

Kirsten

Absolute terrible service

10/10

Exceptional

16 Mar 2025

Mary-Ira

was so awesome!!

10/10

Exceptional

03 Mar 2025

Ryan

Beautiful hotel, wonderful staff, great breakfast and Ilove the area

Leisure Family

8/10

Excellent

03 Feb 2025

Kofi

Good hotel for the money and it’s close to everything

Leisure Family

10/10

Exceptional

02 Jan 2025

Irina

Housekeeping needs to improve. But over all the stay was nice, breakfast was good

Leisure Family_with_children

2/10

Poor

01 Jan 2025

Emily

The carpet of our room was soaked and seemed to get worse every time we showered. The tiles were sticky, as if covered with hairspray. After a single night, my allergies went wild and I coughed all night long. By the second night, my family couldn’t sleep because of the coughing and we woke with red eyes. The breakfast was the only positive for this place.

Leisure Family

8/10

Excellent

31 Dec 2024

April

Liked the continental breakfast , many options. Liked how the beds were separated and the 400 square foot room gave us room for our luggage . Off the main hwy was quiet ,staff nice.

Business_and_leisure Family

10/10

Exceptional

15 Dec 2024

Denise

It was a very pleasant stay and we had a beautiful view from the balcony

Friends_and_family Family

6/10

Pleasant

30 Nov 2024

Debbie

The water pressure and hot shower was amazing! The bed and pillows were terrible! Our neighbors were horrible, loud, rude, the walls are too thin too. The staff was great and food was good. Great coffee also.

Leisure Partner

8/10

Excellent

30 Nov 2024

Rebecca

I was issued two key cards for room yet only 1 of them worked. The 2nd key somehow was deactivated

Leisure Family_with_children

10/10

Exceptional

17 Nov 2024

Ashley

10/10

We stayed here for our Honeymoon and it was an absolute delight! Olga at the front desk is an angel. The breakfast was spectacular. We will be staying here again the next time we visit Pigeon Forge/Gatlinburg

Partner

10/10

Exceptional

11 Nov 2024

MARY

Good location

Leisure Family

10/10

Exceptional

22 Oct 2024

Donna

Everything was great

Leisure Family

10/10

Exceptional

16 Oct 2024

Carla Dianne

Convenient

Leisure Family

10/10

Exceptional

15 Oct 2024

Debra

Great stay

We went for a long needed getaway before our son’s wedding. The breakfast every morning was wonderful. The pancakes not so much as the machine made them thin and rubbery. Everyday our room was cleaned and plenty of fresh towels and wash rags. Loved the amenities of not having to pack shampoo, soaps or lotion. Thankful for the blow dryer too! One suggestion would be to keep some carts on the second floor so guests don’t have to go all the way downstairs to get one and bring their items to the room. Location was great and staff was friendly!

Partner

4/10

Poor

09 Oct 2024

Laura

Property was in a great location, with a great view of the mountains. However when booking a balcony room you dont get to chose which floor you're on. Unfortunately we were on the second floor and I do not feel that the view from the second floor was worth paying extra for. Also, two nights we were there the fire pit was not lit. On the third jight we saw it was lit, went to our room to fix a drink and. By the time we got down there it was shut off. I asked the elderly woman at the front desk if she could turn it back in but she told me no, that it turns off at ten. That is early to shut down a fire pit in a tourist town.

Overall pretty disappointed, i will stay somewhere else next time.

Leisure Partner

6/10

Pleasant

05 Oct 2024

Lucretis

The staff was excellent; especially the front desk people. The place was a little dated: small bathroom, older furniture, etc. Breakfast was delicious: cinnamon rolls, yogurt and coffee! Our room was clean but the common areas needed attention: elevators, hallways, eating area (breakfast). Location worked for us: outlets close, Dollywood, also recommend the local goat (excellent restaurant). Movie theater is within walking distance.

Leisure Partner

10/10

Exceptional

21 Sep 2024

Erma

Wonderful.

Great food selection for breakfast. Clean room , quiet, and comfortable

Partner

10/10

Exceptional

16 Sep 2024

ruth ann

The area was clean and easy to get to and close enough to Sevierville, Pigeon Forge and Gatlinburg.

Leisure Family

2/10

Poor

09 Sep 2024

Verified traveler

Discusting

Hotel room was absolutly disgusting, bathroom and roof had mold, pee splatters on the floor and the stench of the hotel room was horrible.

Business

6/10

Pleasant

27 Aug 2024

Karen

The staff is always super friendly. Breakfast is always amazing! I do not like the way that guests who purchase through a third party (such as Expedia) are clearly placed in a sub standard room. The rooms that I am assigned when I purchase directly through the IHG site are far superior than those I am assigned any time I choose to purchase through a third party. Logically, I know that this is probably because they do not like losing money to third parties. However, they must know that customers are looking for the best deal, and should not have to fight insects, nor deal with “stains” and dingy smells throughout the room for doing so, Expedia should look into this. Otherwise, don’t bother to request the completion of these surveys.

Leisure Family

10/10

Exceptional

25 Aug 2024

Tammy

It was perfect location for the event that we were there to be part of. Walkable to some events and restaurants and driving to others were easy.

Leisure Family

10/10

Exceptional

14 Aug 2024

Angela

Very friendly staff. Rooms were clean. Breakfast options were good. Very nice hotel overall.

Leisure Partner

6/10

Pleasant

09 Aug 2024

Debbie

This hotel is in a nice central location to much of Sevierville and Pigeon Forge's attractions. It is clean and the parking is easily accessible. Some of the staff was very friendly and helpful while other's seemed indifferent.
The breakfast was plentiful and the area kept clean but the food was just ok. The oatmeal was like soup and the sausage was really overcooked two of the three days we ate there. The rest was fine
The cleaning staffs scheduling was an issue. The first day the room needed cleaning I had to go to the front desk at 4:45 and ask the front desk why our room wasn't cleaned. They called someone and it was done right away. The next day we didn't have them clean because I didn't feel well. The next day I was fine and wanted the room cleaned. We left and came back about 3:00 and it wasn't cleaned yet, but at least we could see the cleaning staff was still working. I went to do the laundry and my husband had to go down to the lobby and read. By the time the laundry was done the room was clean.
I'm not sure if it is a shortage of cleaning staff, many times we saw the carts outside a door but no staff around for long stretches or how they prioritize the order they clean.

The guest focus should be on a friendly, comfortable stay. We didn't like having to wonder if our room was going to be cleaned when we came back to the hotel or were we going to have to vacate the room so it could be done. All you really want to do is come back to a clean room and relax.

Leisure Family

10/10

Exceptional

04 Aug 2024

Michael

Staff was super friendly, breakfast was amazing, great location right off the strip but still walking distance from plenty of stuff to do.

Leisure Family

6/10

Pleasant

03 Aug 2024

Sherri

Needs new mattresses

Clean rooms and friendly staff but mattresses on both beds were terrible! It was a surprised as we typically do not have this issue in Holiday Inns. Disappointed:(

Partner

2/10

Poor

02 Aug 2024

Steven

This was the worst property my family had ever stayed at. We booked 4 nights and left after 1. The decor is outdated and non-existent. We were situated by an exterior door that slammed shut all night. When other guest flushed their toilets it sounded like an ice chest was pouring down our wall. The beds were extremely uncomfortable and creaked when you moved slightly. The pool was a dingy green color and you couldn’t even see the bottom. And worst of all there was only a wall unit air conditioner in TN July weather and it only cooled half the room because the layout of the room had the bathroom in the middle. So one side was freezing all night and the other was burning up. I slept less than 2hrs. The next morning when we requested an early checkout we overheard the desk lady and the manager complaining about all of the refund requests and guest complaints. When they started talking about me (not knowing I was sitting in the lobby) I went up to the desk and the manager changed tones as fast as we wanted to leave. She tried to sound apologetic but I had already heard her and the desk lady’s true side. The damage is done and their reputation in my book is solidified. We will never stay here again nor would we ever recommend anyone take the chance at ruining their vacation by staying here. There are too many other options in the area that blow this place away. Save yourself the grief and stay away from this Holiday Inn.

Leisure Family

10/10

Exceptional

02 Aug 2024

Jennifer

Nice room clean friendly staff

Leisure Friends

10/10

Exceptional

30 Jul 2024

Amanda

I really enjoyed my stay, the room was very clean and up to date, as well as the staff was amazing and let me and my family do an early check in.

Leisure Family

10/10

Exceptional

24 Jul 2024

Michael

bathroom place between the 2 queen beds seemed like two bedrooms.

Business_and_leisure Family

10/10

Exceptional

06 Jul 2024

Christa

Super Clean

Super clean hotel, breakfast was amazing! The fact that there are balconies with the rooms to enjoy the mountain view was an unexpected bonus. Olga checked us in and was super sweet. Loved that popcorn was made nightly for guests to come and enjoy. Close to all the Gatlinburg/Pigeon Forge activities but far enough away to be quiet (20 minute drive with traffic) Close to the Smokey Mtn National Park entrance. Lots of restaurants near hotel. Would definitely recommend!!

Partner

10/10

Exceptional

06 Jul 2024

Santos

I thought everything was very good, the people were very friendly, the guys in the kitchen were very charming, the breakfast was very delicious, the receptionist also treated us very kindly, I actually loved my stay at This place

Friends_and_family Family

4/10

Poor

05 Jul 2024

larry

Breakfast area was clean & food was good. Pool was clean, but has some tiles missing. Room was fairly clean and beds were clean & comfortable.
Housekeeping did not provide service any of our stay We had to go to the front desk for towels and were given a plastic bag “to put them in and bring back to.”
The worst part was the musty smell and moisture in the room. This was all reported upon check-out.

Business_and_leisure

10/10

Exceptional

28 Jun 2024

Milo

It was a great stay

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Kevin

Great location, good affordable hotel

Business_and_leisure Family

10/10

Exceptional

03 Jun 2024

William

We will definitely recommend this hotel Everything about our stay was perfect

Leisure Partner

10/10

Exceptional

25 May 2024

Garry

Great Hotel!!!

Leisure Family

10/10

Exceptional

24 May 2024

LaTasha

Was just here for a couple days . Great room with double beds , and great morning breakfast! Front staff was always friendly.

Friends_and_family Family

10/10

Exceptional

23 May 2024

Kevin

Location was what I needed; location is in the start of one of the best areas to travel to. Breakfast was great, no issues with facility.

Leisure Friends

10/10

Exceptional

13 May 2024

Cathy

The best free breakfast we've ever had! Great coffee. Room was immaculate.

Leisure Partner

10/10

Exceptional

13 May 2024

Nabil

We only stayed one night. Breakfast was nice.

Business Partner

8/10

Excellent

12 May 2024

Jennifer

I liked that this property was not on the main road. Therefore, it was easy to get in and out of the hotel property. Overall, good property with daily breakfast.

Leisure Family