Name: Howard Johnson by Wyndham Pigeon Forge
Address: 2162 Parkway, Pigeon Forge, 37863, US

2/10

Poor

06 Jun 2026

Jim

The pictures online are deceiving. There is trash around the entire building. There was dried food and dust on the floor. Doors were filthy, only 1 washcloth in the room. The entire property reaked of Marijuana, no hand soap and no hand towels. The outdoor pool wasn't open and the indoor pool was filthy. On the go breakfast consisted of only a granola bar. No choices.

Friends_and_family Family

2/10

Poor

17 May 2026

Victoria

The room was smelly and barely cleaned, our kids feet were black from walking barefoot in the room. There was a giant ball of weave inbetween the sheet and comforter and inside the sheets were sandy. The room smelled awful and stale, and the AC didn't help the smell. The outdoor pool and splash pad weren't in service, the pool was emptied. The \"indoor\" pool was mediocre and the water was cloudy. Indoor isn't the word to use for it, it's outdoors but enclosed with some corrugated looking plastic used for greenhouses. I wouldn't stay here again unless I absolutely had to. The pictures make this place look amazing but when you pull in you're sorely disappointed. This gives \"run down motel\" vibes. Also getting into the parking lot was a hell of a time with traffic.

The pluses were:
No bedbugs or roaches.
We didn't have a tv in the room when we got in but the concierge brought us one immediately.
Its quiet.
There is a mircorwave and mini fridge if you need to save food.

Family_with_children

6/10

Pleasant

14 Apr 2026

Ann-Marie

I loved the staff. I was disappointed with the room and the location of the room.

Family_with_children

10/10

Exceptional

13 Feb 2026

judy

Clean room no carpet and the staff was great

Partner

2/10

Poor

23 Jan 2026

Joy

the couch was covered with stains & looked as if they found it on the side of the road. I asked for another room and the front door had somthing pudding like smeared down the front door. Does not look anything like the pictures. Then they charged me for 2 rooms. Trying to get my money back. Howard Johnson said I had to call Expedia since that is who I booked thru. Expedia cannot reach anyone via phone and email. Still awaiting refund.Been 3 weeks since request and have not heard anything back from Expedia. I will not use either companies again!

Leisure Family

2/10

Poor

19 Jan 2026

Patsy

This hotel was absolutely horrible.We did not arrive until after midnight because we had a thirteen hour drive from florida. The man working the front desk was rude. We went to our room, got everything.Set down went to turn on the heat because it was thirty degrees outside and it didn't work. We made multiple attempts to call the front desk. Nobody would ever answer. So we had to walk to the front desk to find some Help. We were then put into another room. That was absolutely disgusting. There was bold all over the shower curtain. The beds had stains on the linen. There was food under the beds and there was some type of substance growing on the back of the door I spent 3 hours on a chat with somebody from Travelocity
The rep herself could not contact anyone from the hotel's front office.Because they left. I would never recommend anyone to stay in this hotel.

Leisure Family

2/10

Poor

19 Jan 2026

Brandon

0 star if I could. It was completely horrible. Locks missing on the doors, mold/mildew in the showers and doors, bugs in the beds, inside the rooms and outside looks like it was cleaned 2 years. Never stay here unless you like living in the dump.

Leisure Family

6/10

Pleasant

15 Jan 2026

Jennifer

Close to everything.

Leisure Family_with_children

6/10

Pleasant

14 Jan 2026

Paris

It was doable.

Leisure

8/10

Excellent

13 Jan 2026

Ramesh

It was a nice trip

Leisure Family

2/10

Poor

08 Jan 2026

Leslie

The staff was horrible aggressive and very hostile not supportive at all and even called the authorities on me. As a friendly customer the experience left me feeling awful and will never reserve or book with Howard Johnson ever and will recommend anyone to reconsider a stay with them.. I highly suggest they train staff to improve the service and transaction to customer satisfaction

Friends_and_family Family

2/10

Poor

05 Jan 2026

Caleb

Disgusting staff to go with a disgusting property

4/10

Poor

04 Jan 2026

Teresa

Hair on towels shower constantly dripping bed were uncomfortable and lets not talk about the breakfast were you supposed to have other things other than a granola bar and coffee I'm sorry it's called a grab and go that's not what you advertised

Friends_and_family Family

2/10

Poor

03 Jan 2026

Laresa

This place was not clean! The beds had 2 sheets with a thin brown blanket in between on both beds no comforters. There were Buffalo Wild Wings packets all in the floor and pubic hairs in the shower upon walking in. The floors were gross and needed to be cleaned! They offered pop tarts for breakfast and the whole place needs a good cleaning! Will not ever stay here again!

Leisure Family_with_children

2/10

Poor

01 Jan 2026

Richard

The blow dryer didn't work , the one bed had mascara stains on the sheets I had one clean towel to use that was not dirty along with being folded up . I had a small single serve coffee maker in the room but no coffee I asked and was told no we don't supply coffee! It was very dirty I cleaned around and made it work but so happy to check out and be on my way! Never again Howard Johnsons you didn't even try to make things right!

Leisure Self

2/10

Poor

30 Dec 2025

Mark

The included breakfast was a granola bar and coffee. The room was slapped together by a person with no contruction skills. Maintenance and cleaning of interior of room is lax and exterior is even worse. The water temperature was all over the place either scalding or cold at the same level or only scalding or only cold at slightly higher or lower levels. Both with low pressure.
Dirt and hair on bedding, other peoples trash next to bed. Holes in walls with no patch or with a bad patch and no paint. Paint that does not meet edges, Tiles that don't meet edges. Four inch high carpet as a boarder with unfinished frayed edges. Exposed metal spikes from metal drywall corner bead, Random white paint or plaster splotches on wall. Cut, burnt and discolored ironing board. Raw wood on bathroom sink cabinet. Multuple types and colors of caulk around tub that still have gaps with mold present. Heat lamp option was changed out with a standard bulb set. Missing towel rack and something else next to toilet roll holder. TV is dated and has a dark picture when connected to HDMI. Entry of room seems open enough to play VR, feels like it is missing a piece of furniture or two. Tv cabinet is swelling from age or water damage. My wife got shocked by the metal cover plate plugging in a usb adapter to the receptacle left of the tv. Reddish spatter on the walls in several locations not going to test it for blood. The flooring ourside is missing paint and concrete, the stonework has fallen off the wall

Friends_and_family Family

4/10

Poor

29 Dec 2025

Marsha

Filthy

Leisure Partner

2/10

Poor

28 Dec 2025

Isaac

Staff was unfriendly room was dirty and outdated

Friends_and_family Friends

4/10

Poor

27 Dec 2025

Cesar

Business-friendly only and nice staff. But, Surrounding areas and rooms I don’t recommend to anyone to staying there.

Family

6/10

Pleasant

22 Dec 2025

Allie

There were trash bags/bags with towels left on the walkway to our room. The inside of room was okay.

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Candice

Asked for first floor due to hard time walking they put us on the second floor the farthest from the stairs as possible :(

Friends_and_family Family

2/10

Poor

21 Dec 2025

Ashlynn

Staff member was unprofessional as well as unfriendly and didn’t provide any help. The hotel also did not disclose an additional deposit of $75 upon arrival.

Partner

2/10

Poor

19 Dec 2025

Greg

Linens and towels all stained, no daily maid service, coffee burnt in office, floors and baseboards dirty, cigarette butts every where outside!
Pictures online where very misleading and the accommodations did not come up to what we thought were Wyndham standards.

Partner

2/10

Poor

19 Dec 2025

Jeffery

Bud bugs and roaches. Had to take my girlfriend to ER because I bed bug bites

Leisure Partner

2/10

Poor

18 Dec 2025

Nathen

Has bugs, smells like cigarettes, staff is really rude and they refuse to give you a receipt for your deposit being returned so I'd assume I won't get that back.

Business

4/10

Poor

17 Dec 2025

WILLIAM

The room was good for the price, but I had to dispute where they actually charged my credit card for the \"hold\" for incidentals on my credit card. I did win the dispute.

Leisure Family

4/10

Poor

14 Dec 2025

HEATHER

Got there, no one at desk for 10 minutes.
Followed pre check in link - opted for king upgrade, got to check in and they didn’t get any upgrade request.
Room needed to be swept. Roach in the bathroom. Shower handle was broken. Would come off in your hand. Bathroom door wouldn’t lock.
Requested 2 queens be pushed together prior to arrival. Didn’t happen.
Reservation said 3 guests, but only two towels in room.
No ice bucket.
No real blanket, just a light throw.
The room was so noisy. Room 111.
Planter outside door by the parking lot had a bottle full of pills in it.
Sign said breakfast was til 10a went one morning between 930/945 and was all closed up.
Other people in different rooms were complaining about roaches and bugs.
Definitely will find another place next time we
Visit!

Friends_and_family Family

2/10

Poor

13 Dec 2025

April

The room was dirty, no coffee, no cups or extra trash bags. Towels were dirty. Toilet paper had been wet and put on the holder. Too much road noise, front desk clerk was not at the desk and I had to wait almost 20 minutes. Front desk clerk wasn’t very professional.

Partner

2/10

Poor

13 Dec 2025

Cindy

Roaches, dirty linens, dirty walls and floors, refrigerators did not work, breakfast was a nutigrain bar and coffee.

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Paula

The room was O.K. Glad we brought our own quilts. It was very cold & there were only thin covers on the bed, but the heater did work good. I don't like the $75.00 deposit on the room! They said it would be refunded in about 10 days. Nothing fancy, no blow dryer. If we get our deposit back I guess it was worth the money. Good location.

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

john

39 people here good

Business Family_with_children

2/10

Poor

07 Dec 2025

Mohammed

Simply dirty, the sheets underneath were not changed . All towels were not washed. The room was smelly and the doors are very nasty.

4/10

Poor

07 Dec 2025

Cindy

They had stale coffee and 5 breakfast bars.
The lady working the front desk was rude. Will never stay here again. Needs a serious update or just demolished.

Friends_and_family Family

2/10

Poor

05 Dec 2025

Christina

Rooms never cleaned

2/10

Poor

04 Dec 2025

Travis

Did not stay

10/10

Exceptional

04 Dec 2025

Angeline

Clean and great staff

2/10

Poor

02 Dec 2025

Casey

No heated pool and no breakfast. Ad is a lie, also $75 hold versus the usual $50 and they take a week to release it. I’ve stayed in dirtier but this place is bait and switch at it’s worst

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Melina

The room was not very clean and the door bathroom was broken.

Business

6/10

Pleasant

30 Nov 2025

Sonya

This used to be a good hotel to stay in but it is run down now. It’s says on website they have free breakfast and they only had granola bars and coffee. They used to have a good breakfast. It is usually our go to hotel but we will not longer be staying there. The staff was nice. The water in the sink would not turn hot. We had a coffee maker in the room with no coffee and cups.

Friends_and_family Family

4/10

Poor

30 Nov 2025

Elena

The room was not clean, the bathroom smells, doors dirty, bathtub dirty, sheets and courtains broken. Air conditioner didnt heat and it was cold. The room smells like cigarettes

Leisure Family_with_children

2/10

Poor

29 Nov 2025

Ebonie

Just don’t do it!

8/10

Excellent

28 Nov 2025

Perfecto

You pay for the price. The location is great and the room is mostly clean.

Partner

10/10

Exceptional

25 Nov 2025

Janette

Yes

4/10

Poor

25 Nov 2025

Lindsay

Dried pee on the bathroom door, no towels, dirty walls

4/10

Poor

24 Nov 2025

Sydney

As we walked in, we could see stains on the sheets before we even turned the light on. The room reeked of cigarette smoke. Our A/C we thought was broken at first, did end up working, but barely. We were definitely unable to sleep there. We ended up checking out 30 minutes after our arrival. Don't fall for the pretty pictures and nice reviews. This property was no where what I expected.

Friends_and_family Family

2/10

Poor

24 Nov 2025

Robert

Terrible costumer relations

Partner

4/10

Poor

23 Nov 2025

Dwayne

Bed was not good. Room was not even like what they showed in pictures in add. Was very disappointed with tbe stay. Will not stay there again.

Leisure Family

10/10

Exceptional

23 Nov 2025

Shanw

Good

10/10

Exceptional

23 Nov 2025

john

Good

4/10

Poor

17 Nov 2025

Richard

The room was ok, but the hotel hallways and grounds were filthy dirty. The breakfast was a pop tart, granola bar, and coffee. I was very disappointed. I read some reviews, but they must have been old because they had pictures of a hot breakfast with waffles, eggs, and bacon. I will not be staying here again. The hotels is also along the busy road like most hotels in the area, but the doors did not seal well, and you could hear the cars driving past all night long.

4/10

Poor

16 Nov 2025

Janet

No breakfast as stated, no clean towels left for the next day, pillowed on the bed were terrible

Partner

10/10

Exceptional

14 Nov 2025

Bob

Convenient,

Leisure Partner

2/10

Poor

10 Nov 2025

Quinton

Upon check-in we advised the desk clerk that our daughter was autistic, and can sometimes experience sensory overload and be loud (she wasn't at all our entire stay) but we were advised that if she was heard at all, we would be told to leave. That was not a good first impression. We get to our room, which looked nothing like it was advertised, the floors and door were filthy, you couldn't walk around without shoes on because the floor was gritty and your socks/feet would be black in seconds. There were holes in the wall, roaches, and the door was absolutely filthy. We were only provided 2 towels and 1 wash cloth the whole time we were there, and had to empty our own garbage. When we arrived home, we noticed on our credit card statement that we've been overcharged for the room by over $150.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Jared

We honestly booked here to see if the reviews were actually that bad. They are not. This is a tourist location and rooms have average wear but NO ROACHES or BUGS as previous reviews show. The so called roaches are what is southern folk know as “stink bugs”. They are annoying but not roaches. They were none there when we stayed and were pleasantly surprised that the room was clean, Everything worked. For the $$ , this is a great option. If you want to throw $200 a night at somewhere to sleep and shower feel free, but we would rather use that money to go sightseeing or shopping. Make this a stop if you value your money. Staff was great as well.

Partner

6/10

Pleasant

07 Nov 2025

Tommy

Stayed here a few years ago seems to have gone downhill since then dead insects in the bathtub and door lock acted funny. Only stayed one night so we just made do.

Partner

4/10

Poor

06 Nov 2025

Karen

Room was ruined down and had a smell

10/10

Exceptional

05 Nov 2025

Shanw

Very nice people are here at the motel

Family

2/10

Poor

04 Nov 2025

Meggan

Staff ridiculously rude. Not told about the 75 damage fee. Horrible.

Partner

2/10

Poor

04 Nov 2025

Julie

The thing I care the about cleanliness especially at the level of standard health department requirements. In the roughly 2 waking hours I spent in this room I saw 7 roaches. Along with the actual door to the room as well as the walls that were barely standing, held together by painted over, slathered on wood glue or spackle, these conditions were deplorable.

6/10

Pleasant

03 Nov 2025

Lizardo

It was ok , the hair dryer was broken and like 3 light bulbs out and the air conditioning was making noises but overall it was ok , you paid for what you get

Friends_and_family Family

4/10

Poor

02 Nov 2025

Eddie

No and no

Leisure Partner

2/10

Poor

02 Nov 2025

Anthony

A room with our party had no heat. Took 2 hours for the lady to give us another room and she ,she was up set that she was gona have a room out of order. And ask my sister to please keep the room . Which we refused!!! When my husband and i woke up the next day our bathroom had roaches in it. The parking lot and sidewalks to our room were filthy! When i went to check out i ask for a discount for my sisters room, because it was 11:30 pm before they were switched rooms and i was told it would be under review and they would let me know.

Leisure Family

8/10

Excellent

01 Nov 2025

Mark

Yes

Partner

10/10

Exceptional

30 Oct 2025

john

Very nice motel

Family

2/10

Poor

29 Oct 2025

Lauren

Very dirty, and the staff were rude and very unprofessional. Manager was never available.

2/10

Poor

29 Oct 2025

Israel

They rooms were dirty and they didn’t have any room
Available

2/10

Poor

29 Oct 2025

Tawny

The bed had bed bugs. Woke up with bites all over my arm.

Friends_and_family Friends

10/10

Exceptional

28 Oct 2025

john

Very good

Leisure Family

2/10

Poor

28 Oct 2025

Ryan

The hotel room was not cleaned, hair, blood, toe nail clippers on the floors and beds! Switched rooms only to have the same issue with the second room and was told we could not be accommodated with another room!

Leisure Family

4/10

Poor

27 Oct 2025

Erika

Not continental breakfast, more like snacks

Room and hotel was as to be expected with this price point. Beds were very comfortable.

Our main issue was with the “continental breakfast”. Their posted breakfast hours are 8-10am. We went down at 9:17am and there were a few granola bars and one pop tart, not even a toaster. They did have coffee but we aren’t coffee drinkers so I can’t speak on that (it didn’t look like anything special).

I understand that breakfast can get picked over but it’s not like we came down 5 minutes before they closed, and if you’re only serving granola bars they aren’t that hard to restock. Not to mention I checked the following two mornings of our stay (earlier than the first day) and there was even less, 3 total granola bars the second day and none on the last!

I know all continental breakfasts are different from hotel to hotel. I wasn’t necessarily expecting eggs and bacon but some toast, bagels, yogurt, cereal, or even those prepackaged danishes would have been nice.

I picked this hotel partially for the breakfast and unfortunately we had to go out because I require more than a granola bar and coffee for my morning meal.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Cecil

The room was a nice room. The couch was very dirty though. I was ch$101.36 on my card for the room and then I noticed that they changed me another $75.00 and I can't get ahold of them to find out why I was charging the extra $75.00

Leisure Family

4/10

Poor

26 Oct 2025

Deborah

No one to wait on us when we arrived. Finally checked in. No receipt due to computers being down. 3 towels and 2 bath clothes for 4 people. Floor were dirty. Breakfast offered was a granola bar and coffee. Not what was shown when we rented our room. Overall pretty shabby.

Leisure Family_with_children

4/10

Poor

26 Oct 2025

Vivian

This place is in shambles! I’m not sure that a makeover would help, maybe a total tear down and rebuild would be easier. Staff was unfriendly as we had to go to the front desk to turn in our used towels for clean ones. Ick! We were informed upon check in that we had to put a $75 damage deposit which was not stated on the website. Ugh, but ok, hold my money for 5 to 7 days… The advertised breakfast was literally a Poptart and if you’re lucky a very small cup of coffee. Nothing else was offered. As a gentleman in the parking lot said, “When I leave here, I feel like I need to go get a tetanus shot!! Now that’s bad! Howard Johnson, do better!

2/10

Poor

25 Oct 2025

Benjamin

Pop tarts were the included breakfast.
The beds had someone else’s hair in the bed.
The staff was doing hair while their hair client boozed in the back.
0/10 do not recommend.

Leisure Family

2/10

Poor

25 Oct 2025

Annicia

It is advertised that there is a breakfast included, in the room it is advertised in a Howard Johnson book that the stay includes a free full hot breakfast. There was no such thing at all. The breakfast was cold pop tarts with no way to toast them and granola bars. The only thing to drink was coffee. There was also trash scattered on the counter, all of which I have pictures of. There was no ice bucket in my room and the phone was hidden in the bedside table.I had no maid service the entire week I was there. The heated pool was nice, but they clean the deck area about as often as they cleaned my room, there were discarded items in several places on the deck that stated in the same spots the whole week. I will not be staying at this hotel ever again. This is a warning to everyone that is looking at this hotel, please Don’t waste your money at this place.

Leisure Family

6/10

Pleasant

25 Oct 2025

Samantha

It looked and smelled clean but there was roaches in the bathroom. The front desk staff wouldnt stop arguing with the maintenance man over batteries long enough to check me in.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Benjamin

Only used to sleep in and shower. It did its job great.

Leisure Family

2/10

Poor

23 Oct 2025

Jessica

The hotel itself is very run down on the outside and has uneven walk ways to the rooms, however the room was really the issue there was what appeared to be mold in the bathroom on the wall, the lights had no housing so they're are exposed wires in the bathroom, the tub overall was not appealing, caulk was missing and again what appeared to be more mold around the tub. The mattress was dirty with dark spots all over. When checking in it took 20 mins with one person ahead of me, the guy checking me in initally said that they would need to charge me for the whole stay again because hotels.com didn't pay them, when asked to check again, he said he'd checked everywhere but after saying that I would allow the additional charge as it was 1am and then call hotels.com when I got to the room to sort it out he magically found it had been paid. There were multiple charges for the deposit that went through and had to be credited. We stayed as it was a weekend trip and had funds wrapped up in the stay. Kicker was when going down for the breakfast that's advertised it was stale pop tarts and cereal bars. My husband went down with our daughter to be greeted by other unhappy clients and staff saying that's all there was. Overall unhappy with the property and disappointed as this is a reputable name and why I chose it.

Friends_and_family Family

2/10

Poor

23 Oct 2025

Linda

the whole thing was a nightmare

Friends_and_family Family

2/10

Poor

22 Oct 2025

Weiming

Smell terrible

10/10

Exceptional

22 Oct 2025

Kevin

Spacious, clean room with fridge, walking distance to some popular attractions. Overall good stay.

Leisure Family_with_children

2/10

Poor

20 Oct 2025

Anita

We paid extra for early check-in at one housekeeping, rude front desk rude said room would not even be ready by three trash down the hallways, housekeeping, dirty laundry was out into the hallway. All cans were full with trash bags on top garbage outside the hotel.

Leisure Partner

6/10

Pleasant

20 Oct 2025

Elaine

No breakfast room was not serviced

Leisure Family

2/10

Poor

19 Oct 2025

Nandita

Staff lack customer service.

Leisure Family

4/10

Poor

19 Oct 2025

Kayla

Arrived to check in on Friday the lady that checked us in was okay, she charged my bank card twice for the 75 dollar damage fee.

Saturday went to Dollywood came back and the hotel cleaners didn’t come in to clean or even bring new towels or wash cloth. I had to go down to the desk and ask for towels for me and my family.

Sunday went to check out and waited about 5/10 mins for someone to check me out.

Me and my family wasn’t to happy about our stay at this hotel. We visit pigeon forge twice a year.

Friends_and_family Family

2/10

Poor

19 Oct 2025

David

Run down, misinformed about room- no hot tub as pictures showed , only served granola bars for breakfast

Leisure Family

6/10

Pleasant

18 Oct 2025

Kevin

No tub

Friends_and_family Family

8/10

Excellent

18 Oct 2025

David

Evening staff was awesome, day time
Not so much. Outside
Pool where the slide is was green. Bugs galore even roaches

Leisure Family_with_children

2/10

Poor

18 Oct 2025

Mark

When me and my son checked in, we stood at the desk for several minutes before the two people at the desk even acknowledged us. One of the desk people was eating what I would call \"fruit by the foot\" and talking to the other attendant. They could have cared less about us.
There was no indication on the booking that didn't take cash. This is a very cheap hotel. I didn't expect much. My wife passed away two months ago. I have been to many resort hotel's, that have taken $500 in cash deposits.

Friends_and_family Family

2/10

Poor

17 Oct 2025

Jenny

Everything about this hotel was terrible from the room to the rude front desk staff.

Leisure Family

6/10

Pleasant

17 Oct 2025

Susan

Need to make hotel.com and book it aware deposit

When I came in it was for my fathers celebration of life so I was struggling and then they hit me with owing 75.00 deposit and I had spent everything I had to get there and having a place to stay . I was so upset because when I made the reservation they said I would be paying at the hotel when I got there no deposit or anything then they tried to pull money out of my locked card a few days before so I called the night before and spoke with the lady at the office after they hadn’t answered the phone all day for me or hotels .com who was also trying to find out what was happening. The lady didn’t say anything to me about a deposit. When I got there she said I called the wrong number didn’t talk to her which was a lie she gave me a card with the number on it to show I didn’t talk to her but when I called the number that I had spoke to her on the night before she answered and I told
Her she was a lier she was very rude and at that time she had taken off the money for the room so I didn’t have any other money and she told me I could just go somewhere else that wasn’t possible because she has just taken all my money then told me I couldn’t stay because I didn’t have the other 75 so I did get very upset with her and tell her she was a lier other women working there who were also rude told her to ignore me so I sat there trying to get someone to barrow the money from for 10 days till
It was returned which took for ever . Me
Crying in the lobby another woman telling they went thing

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Alison

Prices

2/10

Poor

17 Oct 2025

Brielle

I was there for 4 days. It was rough. I went to check in (I did the pre-check in and opted for early check in for an additional fee) and not only did they not let me check in they were rude about it insisting early check in was at 3 despite the sign on the wall that said regular check in was at 3. Outside it’s really run down and looks extremely sketchy. The entire experience was nothing like the photos. I went into the room and it wasn’t clean, there was crumbs all over the floor, hair, finger nail clippings etc. I took it upon myself to further inspect the sheets had a cigarette burn, there was cracks in the wall, the paint was “sweating”, the shower head was moldy. Door was covered in grime, my front door lock didn’t work. Everything was dirty. I booked two rooms. One for my husband, son and I one for my mom and two little sisters. They were both in terrible condition. No new towels no bed being changed. We ended up purchasing cleaning materials to straighten up ourselves as we had no other options in the area available. If I could attach photos I would.

Leisure Family_with_children

2/10

Poor

16 Oct 2025

Teresa

No never cleaned our room plus roach bugs crawling.. charged me 900$ to stay. Everyone fighting and arguing all the time with staff. Save ur soul the peace of mind and dont go*! I live in Morristown and was trying to get a weekend away with my mom. Oh..and the granola bars they call breakfast we had to ask for it..

Business_and_leisure Family

8/10

Excellent

16 Oct 2025

Tyler

Great place staff seemed understaffed but hustled to all our needs

Family_with_children

10/10

Exceptional

14 Oct 2025

Angela

clean room... indoor pool was cold