Sleep Inn & Suites Pigeon Forge

Sleep Inn & Suites Pigeon Forge - Downtown

United States , Gatlinburg - TN
Pigeon Forge, 336 Henderson Chapel Road
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100 reviews shown

10/10

Exceptional

12 May 2026

Teresa

Was great area close to airport and restraints close by.

Friends_and_family Family

4/10

Poor

11 May 2026

Shawntee

we were leaving to go on a cruise so for just a quick one night stay it was okay. Rooms were smelly but overall clean. Elevator was broken when we stayed in april.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Paul

The airport shuttle was available as described on a sign at the front desk. All of the staff were very personable and professional. The rooms were clean as I expected. Some reviewers mentioned a smell. I experienced nothing of the sort. You can't blame a hotel for rare occurrences beyond their control. I have no complaints about the air conditioning. The breakfast was good. I actually had nothing to complain about! Would recommend to anyone looking for a hotel that is close to the hotel and reasonable priced.

Partner

10/10

Exceptional

10 May 2026

Marina

Thank you I enjoyed my stay

Family_with_children

8/10

Excellent

10 May 2026

Daniel

The value was there and I would stay there again to save money. But for complete transparency, the hot water wasn't very hot at all throughout the stay. The TV was way too small for the room and the carpet will make your feet black if walking barefoot. Other than that, the savings is there for a small price.

Friends_and_family Family

8/10

Excellent

09 May 2026

Ronnie

Room was clean but it had an order otherwise the place was great.

Self

6/10

Pleasant

09 May 2026

Icilma

I almost died from the coolness in the Apt call the office twice about the Ac the lady said there is nothing she can do did not even offer me a blanket I have a disability could not even get some one to take my luggage to the lobby

6/10

Pleasant

08 May 2026

Paul

We were accommodated and able to check in early, however the dresser was about to fall over and there was no hot water in the shower! We told the staff and all he could recommend was to make a complaint with Expedia.

Family

8/10

Excellent

08 May 2026

Gabrielle

The person I spoke to about the shuttle was super rude. The shuttle times should be in the description of the hotel. The water is not that hot. Other than that my stay was nice.

Family

10/10

Exceptional

08 May 2026

Ellison

Yes

Self

2/10

Poor

08 May 2026

Ria

The room was very stuff it was stifling in there, also the carpet was very old and musty. The air conditioning unit was old and very noisy. The room itself was quite dated. Overall, the pictures are very misleading I wanted to leave as soon as I entered the room however front desk said I already checked in and signed so I couldn’t cancel or get refunded. Please assist with refund urgently. My email is [email protected]

10/10

Exceptional

08 May 2026

Christian

Nice & clean

Family

6/10

Pleasant

08 May 2026

sheldon

room was clean

Self

8/10

Excellent

08 May 2026

Carla

N/A

2/10

Poor

06 May 2026

elizabeth r

Window shade was stuck at half open so I had to hang a towel for privacy. Window was about 10 feet from parking on first floor. Mattress had been slept in by too many people-- it sagged on both sides with a hump down the middle. The light switch for the bed lamps was on the less preferred side and I had to get up to turn it off.

Self

2/10

Poor

05 May 2026

Christopher

Broken elevator, smelly carpet in room with bugs also the air-conditioned unit old and loud not even a bottle of water in the room. Breakfast horrible they only serve pork and cold eggs. You can hear everything going on in the next room 2026 not even a smart television in the room puts you in the mindset of the 1980's in a 3rd world country.

Self

8/10

Excellent

04 May 2026

Mary

Yes the breakfast was great and airport shuttle was great and staff.

Friends

4/10

Poor

04 May 2026

Lira

Rooms needs un update big time, bathroom door is whats up!

4/10

Poor

04 May 2026

Kristen

First off, the shuttle ends too early. 9pm is not helpful.
Next, the location is seedy.
Upon arrival, there were several half-dressed, older women smoking right by the front door with oversized parts spilling out of their clothing and undergarments. I knew this stay would be challenging.
The lobby is uninviting. I decided at check in there was no chance I was eating the free breakfast, even if they paid me.
In the room, I tried to wash my face, but the water was only warm, so no hot water meant no shower in the morning.
The carpet felt suss, so I kept my shoes on.
The beds were comfortable, though the mattresses sagged in the middle and they were not queen size - they were only full size, which is too small unless you're a couple of munchkins. There were two types of pillows on the bed, and one of them was nicely comforting. The sheets were very soft, but I have a feeling that's because they were already slept on by other people. I only say that because I did not see clean sheets on 2 out of the 3 housekeeping carts out in the hallway upon check out.
The toilet had trouble flushing. When we told the front desk clerk upon departure, she asked: \"Did you flush the toilet paper?\" Um, yes. She advised us that \"You can't flush toilet paper around here. It damages the pipes. Other guests have had similar problems.\" I'll leave that there for you to ponder.
2.5 stars out of maybe 10, but not 5. Don't believe the reviews, this place is not worth it if it were the last place on earth.

Family

2/10

Poor

03 May 2026

Anastasija

It was awful! The elevator wasnt working so we had to go up to the third level atnearly 10pm after travelling the whole day with two small kids.
3 luggages. 2 backpacks, a stroller and 2 kids (ages 4 and 2 years old..).
Also in the evening when we arrived staff told us we can catch a 10:30am shuttle for the cruise and told us we can think about it and let them know in the morning. Which we did, first thing when we were up at 7am. To which they said everything is already booked :/ not sure why they’d say to wait until the next day then.. anyways. We wont be staying anymore :)

Family_with_children

4/10

Poor

02 May 2026

Jennifer

Arrived to be told the elevator is broken and there are no two bed rooms left in the main floor. The location is sketchy. The pictures on Expedia are either very old or not from this location. The pool is across the street, this was also not mentioned in the description. Included breakfast is minimal. Not sure how it had the rating/stars it did on Expedia.

Family

10/10

Exceptional

02 May 2026

Leticia

Great inexpensive place

Family_with_children

2/10

Poor

02 May 2026

Emily

Do not recommend. We got an early check in and the room had bed bugs, they were everywhere. All of the floors, desk, chair, inside the fridge. Spend your money else where and don’t stay here

8/10

Excellent

01 May 2026

Sheila

This hotel was ok for 1night. The airport shuttle runs every hour on the hour. The hotel needs to clean or even replace the carpet. They have a breakfast buffet. There are no places to do anything close by to walk to.

10/10

Exceptional

30 Apr 2026

Andres

Excelente opción para hospedarse. La propiedad es única por su tranquilidad y orden. Me impresionó lo limpia que estaba la habitación al llegar. El sistema de aire acondicionado es moderno y silencioso, permitiendo un descanso total. Contar con parking incluido facilitó mucho mi logística. Sin duda, el servicio del staff es de primer nivel

Self

2/10

Poor

29 Apr 2026

Rebecca

The stuff were very nice. They actually accommodated checking us in early and they waved the fee because the elevator was down and they put us on the third floor. They did have a nice gentleman help us bring our heaviest baggage up. The laundry was old but efficient and quick. They do not have a going machine and they do not offer any soaps to wash. I had to walk across the street to the Clarendon to make change. That's not a big problem but it was not convenient.
There was mold in the top of the shower. The phone in the room did not work so I had to go down to the front desk and make a complaint about something.
They allow scammers to come in and put pamphlets under the door for food delivery. However these are not established restaurants It seemed more like they made the food in their home kitchen.
I placed an order with one of these places they were an hour late after saying 40 minutes so I waited an hour and 40 minutes for my food. It was $48. The guy only gave me 10 change back from 60 and kept two I was not going to tip him at all.
The food came it was absolutely disgusting.
I ordered two steak and cheeses one just cheese the other pepper and onion. I ordered a meatball sub. And I ordered plain pasta and butter.
Both subs came with pepper onion and mushroom, I'm allergic to mushrooms. Bad form.
The meatball sub had barely any sauce The meatballs were tinier than an inch diameter, and also had pepper and onion.
The pool was absolutely disgusting. 0 ⭐

Friends_and_family Family

4/10

Poor

28 Apr 2026

David

Room smelled damp and musty. Blower dryer did not work and staff said there was nothing they could do about it. the elevator did not work and we were upstairs with heavy luggage. Overall not a pleasant experience.

Family

8/10

Excellent

28 Apr 2026

Joyce

It was great for 1 night. Staff was very helpful and the airport shuttle was very convenient.

Friends

2/10

Poor

27 Apr 2026

MaKayla

Little white spiders all over my room told staff they said manager will come look at room. She then comes in with a can of raid spray and telling me that me and my family has to leave room for about an hour hour or two so she can spray and air out the room and after about an 30mins of debating how that is ridiculous she goes down the hall opening multiple doors (which whom had other guest in them) until she found one that was empty and said I could move my stuff there.

Family_with_children

10/10

Exceptional

26 Apr 2026

Ingris

Yes food was amazing and room clean

Family_with_children

6/10

Pleasant

26 Apr 2026

Sanasha

The location was great and the staff were friendly. The elevator did not work.

Partner

4/10

Poor

25 Apr 2026

Elizabeth

Shift Manager 11:00 PM was not hospitable at all, he did greet nor thank customers for choosing Sleep Inn. I called two days prior to checkin and wasn’t informed elevatpr was out of service, they informed that airport shuttle was unavailable after 10 pm - this should be available in website, hotel photos are deceiving. Since the elevator was out of service, asked if they could help bringing luggage to room ( bell boy) he said No, I asked if there were available rooms in the ground response NO, didnt offer apologies for the inconvenience and then I requested to have a large suitcase stored in their lobby as I was assigned a room on the third floor he said ok. When I asked for tag and receipt for the luggage- he responded they didn’t have any. He did not let us know breakfast hours, Room did not have complimentary water bottles and when I went down to have breakfast there wasn’t enough food for all guest staying nor seating.

Family

2/10

Poor

24 Apr 2026

ELIAS

On arrival the elevator was not working
No one available to carry luggage to the THIRD floor

I had to carry them up and bring them down in the morning

Internet was awful

I need my money back because I sept it to relax not stressed with my baby of a 3 years old

Family_with_children

4/10

Poor

24 Apr 2026

Jason

Staff had guests waiting in lobby for hours due to “rooms not cleaned” and check in “starts at 3pm”. We were told that a room would be available for an additional fee plus another fee to change our original reservation. So we decided to wait in the lobby like everyone else. The bed was too firm and sunken in the middle, so it was like sleeping in hole in the bed. Rooms are also need to be renovated.

Partner

10/10

Exceptional

23 Apr 2026

Kristin

Easy, clean and would stay again

Self

10/10

Exceptional

23 Apr 2026

Virginia

Es muy buen lugar cerca del aero puerto

10/10

Exceptional

23 Apr 2026

James

The young ladies at the front desk could not have been more helpful.
I was so impressed, I had asked for so much help, I was compelled to offer one of them a tip and she would not even take it.
She said, “this is my job.”
I would hire both of them for our properties if I could get them to Texas.

Family

2/10

Poor

22 Apr 2026

Laurence

The room was horrible. The carpet smelled like mildew, but they turned an air conditioner to try to make room smell better. The showers were dirty the bathroom town weren't even stuck to the floor.

Partner

6/10

Pleasant

22 Apr 2026

Jessica

The room was clean and the air conditioner works well. The hotel itself is older. Parking is available. The best amenity is the shuttle to and from the airport.

Self

2/10

Poor

22 Apr 2026

Piero

Worst motel..I even woke up with bed bug bites.

Family_with_children

6/10

Pleasant

22 Apr 2026

Teneil

I stayed at Sleep Inn for just one night, mainly because of its convenient location near the airport. That made it a practical choice for a short stopover. Check-in was quick and smooth, which I appreciated after traveling.

However, I was a bit disappointed that the elevator wasn’t working, so I had to stay on the ground floor, which is never my preference; and did affect the overall experience.

On the positive side, the air conditioner worked very well, which made the room comfortable, and the shower had really hot water, which I appreciated.

The hotel offered a basic complimentary breakfast that included waffles, fruits, yogurt, and juice or tea, which was sufficient to start the day. They also provided a complimentary airport shuttle service that ran every hour, which was very convenient.
Overall, it was an okay stay; nothing exceptional, but it met the basic needs for a short visit.

Partner

4/10

Poor

21 Apr 2026

Vincenza

I would skip this property.

6/10

Pleasant

20 Apr 2026

Andrea

The price was a bit high. It was nice but maybe a bit pricey for the money. It is out of the way and secluded.

Family

4/10

Poor

19 Apr 2026

B tolga

Smell something so bad at hotel

6/10

Pleasant

19 Apr 2026

Noémie

We took that hotel especially for the free airport shuttle, and at the end the shuttle was full (11 guest) without the possibility to take it. Since there are only one trip per hour, we needed to pay the uber drive. Let me tell you I would had put that 20$ in another hotel with a better service of airport transport if I had known.

Family

6/10

Pleasant

18 Apr 2026

Nora

Place was clean. Room smaller than I thought

8/10

Excellent

18 Apr 2026

Tonya

The breakfast wasn’t good.

Friends

2/10

Poor

17 Apr 2026

Alexandrine

The plan reeks of cigarette they need to stop letting people inside the property

Family

8/10

Excellent

15 Apr 2026

Cathalina

Practical and economical for a one noghy stay.

Partner

6/10

Pleasant

14 Apr 2026

Janika

The carpet needs to be changed, it was too sticky.

Partner

10/10

Exceptional

14 Apr 2026

michelle

This was an absolute great hotel and shuttle to the air port. We would highly recommend them to others.

Partner

8/10

Excellent

14 Apr 2026

Kaiting

Simple, clean rooms.

6/10

Pleasant

14 Apr 2026

Shalika

I recently stayed at La Quinta Inn & Suites by Wyndham Miami North and unfortunately, my experience was not great. The check-in process took way longer than expected, with a long wait and little communication from staff, which was frustrating after traveling.

The biggest concern was cleanliness. I noticed small white bugs in the room, which made me very uncomfortable and question the overall hygiene of the hotel. That alone made it hard to relax during my stay.

While the location may be convenient, the issues with cleanliness and slow service made this stay disappointing. I would not choose to stay here again unless improvements are made.

Family_with_children

10/10

Exceptional

13 Apr 2026

karen

The room was very damp. The floor, the bedding, the towels. Maybe they had recently shampooed the carpets? I don't know, but everything was wet

Self

8/10

Excellent

13 Apr 2026

Giorgio

Room was clean.

Friends

10/10

Exceptional

13 Apr 2026

Kwame

Yes

10/10

Exceptional

13 Apr 2026

Sergio

Clean room , staff friendly, airport shuttle it need one and more trucks , pool need to be clean

Partner

10/10

Exceptional

13 Apr 2026

Jennifer

Yes

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Homero

Muy buen hotel

4/10

Poor

12 Apr 2026

Christine

The shuttle was a joke and the hotel manager was even a bigger joke. Got outside the airport at a quarter to ten. Last shuttle pick up is 10.00pm. At not seeing the bus I called, the hotel at 10.05, thats waiting 15 minutes. The receptionist was very pleased to tell me the last shuttle was already at the hotel. Of course I asked if it left the airport at 10 how is it at 10.05 it is already at the hotel? No answer.Of course I had to take a cab. Receptionist apologized and said he would let the manager know.
Next morning, downstairs at 8.45 to get the shuttle back to the airport. Shuttle full. 'You will have to catch the 10.00 o'clock ma'am', I was told. Needless to say, I had to catch another cab to the airport fo an 11.00 o'clock flight.
I don't know if its the total $49.00 cab fare or the unconcerned attitude of the manager and driver that upset me more.

Self

10/10

Exceptional

12 Apr 2026

Tanya

Rooms were clean, the pool was clean, and they have good customer service.

Family

4/10

Poor

10 Apr 2026

Silvia

No. Had issues most of the time with the WIFI.

Family

10/10

Exceptional

10 Apr 2026

Jean Marie

Everything was ok

10/10

Exceptional

10 Apr 2026

Luz

Clean, bed is comfortable, establishment is friendly and helpful. Room are clean and tidy. Breakfast is goods

Family_with_children

8/10

Excellent

10 Apr 2026

jamoonie

Small cosy hotel shuttle every 45 minutes staff was good breakfast was ok . Will definitely stay again for layover.

Partner

8/10

Excellent

09 Apr 2026

Javier

Yes

Family_with_children

6/10

Pleasant

09 Apr 2026

elizabeth r

A/c sounded asthmatic so I turned it down to super cool the room, then off when I went to bed. Be sure you have the latest instructions for the shuttle from the airport. I had older ones which they had sent to me and missed it because I was on the wrong floor.

Self

10/10

Exceptional

09 Apr 2026

Good location close to many restaurants and a golf course park. Perfect for us transition to the cruise port 😊

Partner

10/10

Exceptional

07 Apr 2026

Neesa

The shuttle from the airport was a bit delayed; I arrived at the shuttle stop at 2:55pm expecting the shuttle to arrived at 3-3:30pm but the shuttle arrived at 4:05pm. However the stay at the hotel was comfortable. The layout of the hotel is very convenient and practical. The room is very cosy. Breakfast was delicious especially on weekends; minimal but with essentials. I loved the fact that the hotel had a luggage scale in the lobby.

Family

10/10

Exceptional

06 Apr 2026

Joshua

Internet was great. Staff friendly and helpful. The shuttle service was good. Shuttle was on time.

Self

6/10

Pleasant

04 Apr 2026

Yumie

The staff was not polite

8/10

Excellent

03 Apr 2026

Patrick

I was on the second floor and the hallway smelled musty. So did my room.

Self

2/10

Poor

03 Apr 2026

Chris

Most noisy Aircon, shuttle information terrible, had 2 emails, telling to meet at departures and 2nd at arrivals, called to confirmed to not have phone answered until i clicked to make a new booking, the lady tried to help and put me through to front desk who again ignored and hung up. room is musky smell, dated a lot, i stay in various but this is not good with the smell. reception hardly acknowledged me, maybe 5 words, driver, well did not speak..really booked as 12 check out but please spend a few extra $.... guess i was unlucky for fire alarm test but as check out and check in has 3 hours between why can this not be arranged between 12 and 3 pm? surely you are paying so can book appropriately

10/10

Exceptional

31 Mar 2026

Annjanett

Excellent for a quick stay

10/10

Exceptional

31 Mar 2026

Laurie

The room was clean and comfortable and the staff was friendly. I would stay again. It was worth the price.

Self

8/10

Excellent

31 Mar 2026

Renaldo

Have stayed here many times have to say it’s one of the best places to stay in Miami. The breakfast could be somewhat better but overall nice place

4/10

Poor

31 Mar 2026

Ruth

Property somewhat rundown. Above average price for the value. Breakfast offering substandard.

Self

4/10

Poor

30 Mar 2026

SHAWN MICHAEL DELANEY

Room was clean but the down siad we had to fight ANTS IN I'LL FOOD and on the NIGHT STANDS. NOT COOL AT ALL.

Partner

6/10

Pleasant

30 Mar 2026

Sandra

Hotel was ok. Strong smell of bug spray was concerning.

Self

10/10

Exceptional

29 Mar 2026

Shjuanda

Not pricey, clean, Air-conditioning, breakfast, Shell gas station up the block has everything you'd need. Pool is outside but fenced in.

Self

10/10

Exceptional

29 Mar 2026

Ivie

Yes sir conditioning was very effective

Family_with_children

8/10

Excellent

29 Mar 2026

Jay

The room was clean and the air conditioning worked great.

Partner

10/10

Exceptional

28 Mar 2026

Saurabh

Excellent service . Front desk staff Ms Lumy very courteous and helpful!

Self

10/10

Exceptional

28 Mar 2026

Shjuanda

The rooms were clean,staff was very helpful and let you know about their shuttle and where they go. Air-conditioning works and food delivery. I didn't drive but they had plenty of parking, handicap as well.

Self

2/10

Poor

28 Mar 2026

Timothy

The smoke alarm in my room went off twice during our one night stay which was really bizarre. The contintenal breakfast was the saddest I’ve ever seen. Bagels sealed individually in plastic was a first. Two kinds of cereal…a few people were able to score oranges which apparently was the extent of the fruit offering…just a really sad offering in tight quarters. Staff was friendly and property was clean but wouldn’t want to stay more than one night unless there were extreme budget constraints.

Family_with_children

6/10

Pleasant

26 Mar 2026

Ryan

The room was not very clean and had a very foul odor. We had to buy air fresheners. I believe it was coming from the air conditioning.

10/10

Exceptional

25 Mar 2026

Bayyinah

Staff were patient, friendly and helpful.

Partner

10/10

Exceptional

25 Mar 2026

Dallas

I missed the first shuttle but caught the second one. Breakfast was a continental type, could have been better.

Self

10/10

Exceptional

25 Mar 2026

Kathryn

Clean and quiet rooms. Pleasant staff

8/10

Excellent

25 Mar 2026

David

Adequate

Partner

10/10

Exceptional

25 Mar 2026

Melony

Nice size room, clean, lots of amenities, airport shuttle, walkable eating options

Friends

8/10

Excellent

25 Mar 2026

Ana

If you want something close to the airport for just a couple of nights this hotel is good.
The only thing I didn’t like was it had mold odor.

Family

10/10

Exceptional

24 Mar 2026

Yahima

100 por ciento recomendado

8/10

Excellent

23 Mar 2026

Carmina

Perfect for spending the night before your flight from Miami International Airport

Partner

8/10

Excellent

23 Mar 2026

Kevin

Staff was great

8/10

Excellent

23 Mar 2026

Rodger

Clean rooms, friendly staff, nice pool. I wish the shuttle would have run earlier than 6:00 am so we didn’t have to call a cab. Staff was friendly but didn’t seem to understand English that well . I would stay here again if I needed too

Partner

10/10

Exceptional

23 Mar 2026

Jorge

Good

Self

6/10

Pleasant

23 Mar 2026

Casey

Room smelled very musty. There were tiny spiders or ants crawling all over the desk and night stands.

Partner

10/10

Exceptional

22 Mar 2026

Breann

It was a short unexpected stay however they were very attentive and friendly! It was a great stay!

Family_with_children

2/10

Poor

22 Mar 2026

Kristine

We opened the door to our room and it had not been cleaned. Dirty linen on bed, used washcloths on sink. They were booked up so.we sat in the lobby for almost 2 hours while reception tried to contact manager. Later Manager offered a 20% discount but it had to be done through expedia and hotel is not.returning expedia phone call.