Name: Mountain Vista Inn Suites
Address: 2647 Parkway, Pigeon Forge, 37863, US

8/10

Excellent

11 Jul 2026

Lesley

It was perfectly fine for our quick 1 night stay. Plenty of beds to accommodate our family and good location. The lady who checked us in was very nice and helpful. Our room was clean but could definitely use an update.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Laura

Everything was great. Well stay there again

Friends_and_family Family

4/10

Poor

05 Jul 2026

Gary

Very dirty

Family

8/10

Excellent

05 Jul 2026

Lyndsey

Room
Needs to be mopped and clean behind bed,a couple of the outlets for charging wasn’t working. Stayed in 301

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

angela

Older hotel but the room was very large for a king bed but the mattress was very hard to sleep on. Definitely not a heated indoor pool so water was freezing cold. Good location next to Island.

Partner

10/10

Exceptional

29 Jun 2026

Rhonda

Had a wonderful stay

Partner

6/10

Pleasant

29 Jun 2026

Mark

Place needs cleaning and new pillows

10/10

Exceptional

29 Jun 2026

Kim

Have stayed at this Hotel many times and always have a pleasant experience. Love their 3 bedroom suite.

Family

6/10

Pleasant

28 Jun 2026

Mary

It wasn’t what I expected the pictures online is not what it looks like. Fridge didn’t get cold and it definitely could have used more cleaning. It isn’t worth the price. I wouldn’t be staying again.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Samantha

They just need to clean better!! Also, the room was great. I see the vision with it, and I believe they can make it better. It was walking distance to the island, so that was a huge plus.

Partner

8/10

Excellent

23 Jun 2026

Michelle

Overall the place was OK. The elevator smelled weird and needs some repairs on the inside. Check in and out was smooth. Staff was friendly and helpful. View from our 7th floor room was beautiful early morning watching the sunrise over the mountains. Beautiful. Close to Island and seeing it lit up at night was pretty cool. Floors in the rooms could use some updating or deep cleaning. Our feet were filthy after walking around for a few short min. Overall stay was good. You get what you pay for but it was worth it

Family_with_children

2/10

Poor

08 Jun 2026

Zach

When we arrived to the room, immediately noticed that the towels were stained, the shower pan was still dirty, the bottom of the cabinets were covered in insulation tape and three of the beds had hairs on them. The sheets looked wrinkled and slept in, as if they had not been changed. It felt very unsanitary, so we immediately just cancelled the room and found a different hotel. The pictures made it look so nice and we were very excited about the hotel and the location. The man at the front desk was kind and understanding.

2/10

Poor

30 May 2026

Faith

did not stay - went to the room, bed bugs, mold and left immediately

Friends_and_family Family

10/10

Exceptional

26 May 2026

Kim

Great hotel. Have stayed here numerous times. Perfect location to walk to The Island

Family

2/10

Poor

25 May 2026

Stephen

We were unable to stay at the property as the suite was filled with marijuana smoke

Friends_and_family Family

10/10

Exceptional

24 May 2026

Kimberly

They are finally getting all the rooms remodeled!!

Partner

10/10

Exceptional

22 May 2026

Marty

I stay there every year when I go to pigeon Forge everybody is nice and helpful

Self

10/10

Exceptional

18 May 2026

alfredo

The sheets and pillows had stains,

8/10

Excellent

18 May 2026

Nancy

The room was clean. Staff is very helpful and the location is great. We always stay here atleast once a year or twice a year.

Partner

10/10

Exceptional

17 May 2026

Leonard

Clean room good staff that’s where we stay at every time we go love it and it’s close to the island

8/10

Excellent

17 May 2026

April

Location was really good. Beds are comfortable. But The bottom of pool has a rough texture to it. But for the price it was a good deal.

Family_with_children

2/10

Poor

03 May 2026

James

Pass this place by...keep going and dont stop. We ended up changing rooms twice. The first time I asked to be moved because I didnt want to be on the 6th floor. They moved us to the 4th floor. When i went to take a shower there was hairs in the shower. I will let you figure that one out. I went back down to the office and they didnt have any more rooms to move us into. We told them just refund us and we would leave.The female that works in the office is NOT public friendly.These rooms are not cleaned. There was something spilled on the a/c and heater unit that hadnt been cleaned. Its a run down place with alot of work that needs done to it. Holes in the wall that have just been covered up and not painted. No hair dryers. The refrigerator doesnt close properly. Terrible experience at this place.

Partner

8/10

Excellent

01 May 2026

Kayla

Great location with an amazing view! The room could of been cleaned a

6/10

Pleasant

26 Apr 2026

Jamie

The hotel bathroom was pretty gross. Lots of discoloration and gunk buildup in the corners of floor and sink. Bedrooms were clean. Staff was ok. We only stayed one night.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Cassie

We had the deluxe king suite and I can say it looked nothing like the pictures they have on their website. The jacuzzi was small, the popcorn ceiling was pealing off in a corner between the window and jacuzzi. There is a light fixture right next to a sprinkler. The metal bed frame squeaked and just to keep the bathroom light on you had to run the exhaust fan. If you accidentally lock yourself out of your room good luck getting ahold of someone if there isn’t anyone in the office. No one would answer the emergency number they provide. We had to stand and wait an hour to a hour and a half for the lady to open the office. I will say the lady that works the desk during the day is very nice. It is also walking distance to the island of Pigeon Forge.

Partner

2/10

Poor

20 Apr 2026

Michael

Our room was dirty with a piece of corn in the floor beside our bed. The tub was dirty and the cover on air conditioner was half off and made you think it was hiding something inside it. Bedside table was broken off wall and our phone would slide off it. No phone in room and coffee pot was missing.Nasty terrible place !

Partner

6/10

Pleasant

19 Apr 2026

Jamie

Staff was nice and helpful. Room was clean to the eye but found a lot of trash under the beds and you can definitely tell it is an older hotel. Elevator was extremely slow. The beds are some of the most uncomfortable beds I’ve ever slept in.

Family

10/10

Exceptional

18 Apr 2026

Dewey

My wife and I enjoyed our suite with the jacuzzi. Very clean and the staff was very amazing. Definitely will book again there

Partner

10/10

Exceptional

15 Apr 2026

Jody

This was my first stay at this hotel. Nicely located near the Island. Did not use the pool however there was one. The room was very spacious that it could have even had room for a little table and couple chairs to sit and eat at. The price was very reasonable. Greeted very pleasantly with smiles. I will consider staying at this hotel again.

Self

8/10

Excellent

12 Apr 2026

Roger

Grea location everything you need in walking distance

10/10

Exceptional

12 Apr 2026

Ashley

Rooms was clean and nice

Friends

8/10

Excellent

12 Apr 2026

David

The room was clean and the staff was great

Family_with_children

10/10

Exceptional

12 Apr 2026

Danny

Walking distance to the Island.

Friends_and_family Friends

6/10

Pleasant

11 Apr 2026

Jeremy

Shop we’re close parking was across the street room was dirty heater was broke in first room

Friends_and_family Family

2/10

Poor

11 Apr 2026

Phillip

Ants all over our room, toilet unstable, pool disgusting, tv broken, ceiling is caving in and peeling. This was a horrible experience and completely wasted $230.

Partner

6/10

Pleasant

11 Apr 2026

Nicole

The beds, sink and shower were clean. No bugs!

You can tell the hotel needs some TLC.The room needed swept and mopped. The floor in bedroom had dirt that ended up in the bed from your feet. Not sure if the curtain had dust or mold on it. The nightstand needed a deep scrubbing. The pool was in use however the water was cloudy so would not let my children go in it.

The hotel was really busy but I do not believe I could have stayed more than one night here.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Adam

Rooms are very clean , mountain in suites is a very good place to stay.....only problem we had was going thru hotels. Com , will never use them again costed us $155 extra to get hotel , warning they are a 3rd party rip off...just call the mountain vista inn at 865-365-4031....rooms are only 55 to 60 a night, king size

Friends_and_family Family

2/10

Poor

07 Apr 2026

Joshua

Ants in the room and the tub was a standard sized tub not a corner soaker tub like we had seen in the photos.

Partner

4/10

Poor

05 Apr 2026

Joshua

Room floor was sticky ceiling fan couldn’t be used due to noise it was making toilet seat was so loose you almost fell off of it. Staff was so nice and helpful ac worked fine

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Marcus W

You pay for the view mostly

8/10

Excellent

29 Mar 2026

Sarah

Over all a good

8/10

Excellent

28 Mar 2026

Michael

Good location but slightly outdated. Could definitely use some repairs but the things you'd expect to work, work. Ac was cold, heat worked as well. Housekeeping could be better but I'd stay again.

Family_with_children

10/10

Exceptional

26 Mar 2026

Josh

It was good for the price. My kids loved the indoor pool

Family_with_children

2/10

Poor

22 Mar 2026

Rebecca

This was the worst hotel I have ever stayed in. This wasn't just old or in disrepair, it was completely unsanitary and not to code. There was DRIED FRESH pee on the mattresses, poo smeared on the wall, exposed electrical, mold on the ceilings. Do not book here! Service was horrible. Manager refused to offer a refund. This is really bad. LOTS of great places for this price all over, but this one was really bad. Nothing like the pictures.

Family_with_children

2/10

Poor

22 Mar 2026

John

This hotel is extremely dirt and

8/10

Excellent

21 Mar 2026

Victoria

Fine for a just sleeping space. Outdated but clean. Kind employees. Landlord special type upgrades. But it did the job no issues.

Partner

10/10

Exceptional

18 Mar 2026

stephanie

It was good staff was really nice. The cleaners went above and beyond why we was there. We will be back.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Jenny

Yes it was the worst place ever and our family has stayed there in the past . It was so nasty. Just filthy dirty.

Family_with_children

2/10

Poor

19 Feb 2026

George

Guy at front desk had a really crappy attitude the room was disgusting we didn’t even stay and they wouldn’t refund us the pictures online are great looking but once there the room is dirty and outdated never will stay there again

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Kellie

Great location, room was clean and staff was friendly.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Chris

Room looked like it hadn’t been swept in months, mattress covers were disgusting, and just wasn’t a clean place at all. I definitely do not recommend at all.

Family

2/10

Poor

14 Feb 2026

Malinda

Not very well maintained, not really clean. The worst part was the sewer smell on our room. We were supposed to stay 2 nights, left the morning after one night and paid for a different hotel. Front desk person, while apologetic, stated they could not refund.

Leisure Family

6/10

Pleasant

08 Feb 2026

April

Indoor pool was closed

Leisure Family_with_children

2/10

Poor

18 Jan 2026

Caleb

The pool was up cold for anyone to us. The room had trash in it when we get there. They don’t have breakfast

10/10

Exceptional

08 Jan 2026

Jamie

Clean rooms, friendly staff and it’s totally close enough to The island to walk… we walked it in the dark with multiple teens a 7 year old and 2 year with zero complaints

Friends_and_family Family

6/10

Pleasant

08 Jan 2026

Maria

The room itself was dirty; walls had dirt on them and paint peeling. Beds were clean and comfortable. Sink in bathroom drained very slow. Pool was nice and clean, but didnt provide towels or bathroom in pool area. Overall good experience.

Leisure Family

8/10

Excellent

06 Jan 2026

Kyle

Room was spacious and comfy. WiFi was absolutely terrible though, never did connect. Pool was ok, a little cool and cloudy but my niece was happy. Good place for the price.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Michael

Room was outdated with put together furniture and electrical outlets that didn't work.

Partner

4/10

Poor

01 Jan 2026

lucinda

Floors were filthy, no Continental breakfasts.....I use to stay here ofetn but this is the 2nd straightbstaybthay was not good

4/10

Poor

27 Dec 2025

Isarys

The hotel has a very good location, and the rooms are quite spacious. The young man at the front desk was very helpful and courteous. Unfortunately, the management does not seem to take full advantage of these positive aspects.

Overall cleanliness was poor, which was disappointing. Noise from outside and from adjacent rooms was clearly noticeable, making it difficult to rest. Additionally, the hotel does not offer late check-out or luggage storage services until departure time, which would be a valuable improvement for guests.

Leisure Family

10/10

Exceptional

26 Dec 2025

Chelsie

Souvenir shops walking distance. Can enjoy the Ferris wheel lights and view from your window.

Leisure Family

2/10

Poor

15 Dec 2025

Stephanie

We actually had to leave our room due to having mold issues .We rented the 3 bedroom and upon arrival in the bathroom there was black mold all around the ceiling then In the middle bedroom the ceiling fan had dust hanging from it and the ceiling also was filthy . The first and second bedroom had ladybugs everywhere ..So we requested our money back and had to move motels ..

Leisure Family_with_children

2/10

Poor

08 Dec 2025

Jack

The location is the only thing going for this place. The beds are terrible. There is nowhere near enough parking. The fixtures are broken. They also offer half the rate in person versus booking online. It's a dump. Don't stay here.

8/10

Excellent

07 Dec 2025

Benjamin

Staff was amazing

4/10

Poor

07 Dec 2025

Michael

Unfinished drywall, holes, lights that didn’t work, and don’t get me wrong I had the bar set pretty low for the price.

10/10

Exceptional

05 Dec 2025

Danny

Rooms are good.

Partner

8/10

Excellent

01 Dec 2025

Billy

Could've been cleaner but was better than expected

Partner

6/10

Pleasant

30 Nov 2025

Andrew

The location is close to the islands but the noises ar night are rough. The pipes are loud in the walls and make alot of noise

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Jordan

Clean room & Staff! So friendly & welcoming. Definitely recommend if you want to stay in the PF area. Great view from the balcony!

Leisure Partner

2/10

Poor

29 Nov 2025

Margie

The room was dirty. Our light kept flashing on and off. Very noisy all night. Wouid not stay again.

10/10

Exceptional

23 Nov 2025

Ashley

I love this hotel this my 4 year coming to y'all

Leisure Friends

2/10

Poor

23 Nov 2025

Randall

The room smelled like mold and mildew, even after being recently renovated. The bedding on all the beds were nasty like they had not been washed before our check in. One bed in particular had what looked like dried vomit all over the sheets. When we notified the staff they were completely unphased. They did finally come to the room and change the sheets but left the mattress cover that was also covered in vomit. We will absolutely never stay there again.

2/10

Poor

22 Nov 2025

Kimberly

The room was nasty and roach bugs everywhere... we didnt stay and they didnt refund my money

6/10

Pleasant

22 Nov 2025

Lauri

Plenty of shopping and dining options nearby. However, this is an older hotel and definitely showing its wear. There was a hole in the wall of one room (2 room suite), with areas of built up dust and dirt. We only needed a 1 night stay, and for the price it met our needs.

Leisure Family

4/10

Poor

17 Nov 2025

Jennifer

The hotel could be nice with some updates. The room was not bad but had some flaws. Holes in walls, grim on baseboards, dust in bathroom vent.

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Dayna

The ceiling could use a vacuum but other than that the room was very clean and we enjoyed our time there and a great price

Partner

8/10

Excellent

12 Nov 2025

Betty

We actually stayed in the room the full time due to my recent foot surgery,so we had a quiet peaceful stay with a great view .Smoking wasn't far. Staff was wonderful . The 2 BR suite allowed privacy . We liked it so well we're booking again in April. Ice and elevator were convenient. We had great internet and TV. Close to everything. Our birthday getaway for both.

Leisure Family

10/10

Exceptional

12 Nov 2025

Sara

Clean rooms, everything nearby! Staff were wonderful, taking care of our every need! Indoor pool was a huge bonus with kids! Would definitely stay here again :)

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Peggy

Great

Leisure Partner

10/10

Exceptional

10 Nov 2025

Corey

Everything was great

6/10

Pleasant

09 Nov 2025

Billie

Room was in good condition, staff was no very friendly

Partner

10/10

Exceptional

08 Nov 2025

Maxine

Room was very clean, beds were soft. Great view of the Island from the room. Wish there had been a hair dryer. But definitely would stay again.

Leisure Family

10/10

Exceptional

06 Nov 2025

Rachel

Room was big and clean

Partner

10/10

Exceptional

28 Oct 2025

Danny

Nice room, walking distance to the Island.

Self

8/10

Excellent

27 Oct 2025

Edwin

3 separate bedrooms with king size beds

Leisure

6/10

Pleasant

26 Oct 2025

Patricia

Well you get what you pay for. Price was super cheap. Hotel has seen better days. Our room, towel rack broken, floors not swept or mopped, windows were filthy, smelled, no tissue paper and doors needed paint. The beds were clean and comfortable. That was about the only thing good about the place. Looked at the pool and laughed, water was dirty and murky. No way would I go in there!

Leisure Partner

4/10

Poor

26 Oct 2025

Holly

No need for walls you can hear everything

We have stayed several times with no issue. This time we had a 3 bedroom on the 6th floor. I knew the names of everyone in the room beside me and we never met. One child said good morning neighbors to us..thru the wall!! Had to listen to a baby cry most of the night when we paid to get some sleep.
Room was clean as usual.

10/10

Exceptional

24 Oct 2025

Judy

Room was clean air worked great

Leisure Family

10/10

Exceptional

23 Oct 2025

Jessica

Will be staying again!

Very clean hotel! Staff was extremely nice and personable! Great location, in walking distance to the island. It even has a small rooftop sitting area to enjoy outside.

Partner

6/10

Pleasant

22 Oct 2025

Tina

Upon checkin we were told no water. Then room not ready even though it was after 4p. After a small arguement, i was given my key to my room.
Room was okay. Definitely an older building that has had some updates. Could be cleaner and more updated.
Once water was back on, we never got hot water in the 2 days we were there.
Pool Definitely needs to be updated. It appeared dirty but it was just the concrete that was stained. Granddaughter still had a great time in the pool. Upon leaving the pool, (the 3 times she went swimming) she was forced to take a cold shower due to no hot water.
Beds were clean and comfy.
No tray in microwave so couldnt use.
Freezer part of fridge needs to be dethawed. Couldnt use.
Office locked when tried to get coffee both mornings at 730. No breakfast served even tho site said \"continental breakfast \".
Housekeeping came in our room twice while we were gone even tho we didnt ask for new towels or our beds made. (Didnt like this part as i was traveling with myself (single woman) and my granddaughter. )
Air conditioner very old but worked.
Hardly any parking. Had to park jn a lot behind the hotel about 1/2 block away. Felt very unsafe for a single woman and 9yr old. Hardly any lighting.
Overall, i would give this hotel a 2 star.

Friends_and_family Family

6/10

Pleasant

22 Oct 2025

karen

Reasonable for 1 night

Room was basic, nice to have a refrigerator and microwave. No hair dryers available and no breakfast although coffee in the lobby was great. It was quiet after 11. For the price it was well worth a place to sleep for a night. We did not use the piol but it looked nice. Was very close to the island

Friends_and_family Friends

10/10

Exceptional

22 Oct 2025

Andy

My room was nice it was clean and spacious, it's an older hotel but kept up nice and priced right for a good clean room.

Self

4/10

Poor

21 Oct 2025

Karen

Woods

The pool was closed so the kids were very disappointed. there was no body wash for the shower and the first 11/2 or so there was no water.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Amber

Clean rooms and very nice staff and able to work to the island from hotel and quiet and helpful when having problems

Leisure Family

10/10

Exceptional

20 Oct 2025

Lawanda

Floors were dirty after bathing your feet were dirty and had t rewash them . That was the only complaint I had.

Leisure Friends

10/10

Exceptional

19 Oct 2025

Chelsie

Staff was awesome. Perfect view of the island Ferris wheel. We will stay here for every trip from now on!

Leisure Family

8/10

Excellent

17 Oct 2025

Rebecca

The room was nothing too fancy but it was clean and affordable. It was in a good location if you intend on staying in pigeon forge.

Partner

8/10

Excellent

16 Oct 2025

Edward

Nice bed. The building could use a hose down. The room could definitely use a broom and mop on the floor more often. Clean the walls as well. Staff was amazing. AC was hard to regulate but I think that was just the room. Overall if you aren’t looking for luxury then it’s a good place by The Island to stay and it’s close to everything.

Leisure Self

6/10

Pleasant

16 Oct 2025

Edward

Bed was nice. Definitely could use a cleaning outside and the rooms could use a sprucing up as well making sure the floors are clean and walls are clean. It’s a nice place to stay for a few days. Don’t expect a lot. It is close to The Island. That’s a plus. Walking distance to most things on the strip. Staff were great.

Leisure Self

8/10

Excellent

15 Oct 2025

Brittney

Overall ok experience. Walls need to be cleaned. Plus we found roaches in our room.

Family