Club Wyndham Great Smokies Lodge

United States , Gatlinburg - TN
SEVIERVILLE, 1425 Old Knoxville Highway
Show on Google | Website | Map

100 reviews shown

2/10

Poor

18 Feb 2026

Shane

Horrible business management. I booked a 2 night stay at Wyndham Great smokies lodge to celebrate our son’s 3rd birthday. He was so excited to stay here and use the water park. We booked well in advance and paid in advance. We drove several hours to get to this hotel. While we were in route and less than an hour from the hotel to check in, Wyndham calls and states they have overbooked the hotel and cancelling my reservation. They offered to put my in a different hotel which is obviously less nice and does not have a water park. Horrible business practice. I showed up to the hotel regardless and they advised they overbooked the hotel all the while letting other guest check in beside me. I was just “selected” to have my booking cancelled.

Family_with_children

10/10

Exceptional

01 Feb 2026

Pamela

Clean room, friendly staff. Loved the indoor water park

Leisure Family

8/10

Excellent

23 Dec 2025

Natasha

The staff were very nice. The amenities meet expectations though i would have preferred a little more spot cleaning on the surface areas.

Leisure Family

10/10

Exceptional

24 Nov 2025

Octavia

Room and Amenities

10/10

Exceptional

22 Nov 2025

Zach

Yed

Leisure Family

10/10

Exceptional

29 Sep 2025

Amanda

Room was absolutely squeaky clean! The smell when walking in was like walking in my own home! It was very welcoming! Had plenty of cookware to use for the kitchen! Everything was GREAT!

Leisure

10/10

Exceptional

02 Sep 2025

Verified traveler

Excellent

Everything was excellent! The rooms were clean and we had no issues at all. Check-in was easy and check out was very convenient because we only had to leave our keys in the dropbox. We enjoyed the waterpark so much that we are booking our next trip this weekend.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Daliris

Everything was amazing, clean and comfortable. I really recommend this beautiful place because they have some near attractions to do with your family and specially if you have kids.

Friends_and_family Family

10/10

Exceptional

05 May 2025

Joy

We love everything about this resort. Having the water park close was an added bonus.

Business

8/10

Excellent

03 Oct 2024

Samuel

It was good

Leisure Friends

8/10

Excellent

14 Sep 2024

Mike

Very nice

Family_with_children

10/10

Exceptional

01 Sep 2024

William

A great property. On this week the Outdoor Water Park was closed but we were allowed free access and shuttled to the Soaky Mountain Park across the road.

My only complaint and it's a small point but in order to get or use wifi, I had to go to the lobby of Unit 7 (all week) ....

Leisure Family

10/10

Exceptional

21 May 2024

Ashley

We absolutely loved our stay . Plenty to do to keep you and your family busy. We loved our condo as well and will be back.

Leisure Family_with_children

10/10

Exceptional

04 May 2024

Angela

Wonderful stay! We will return!

Leisure Friends

10/10

Exceptional

03 May 2024

Tony

Great place to stay

Very clean hotel, good location.

Friends_and_family Family

8/10

Excellent

23 Apr 2024

Fernando

Good area to stay.

Leisure Family

10/10

Exceptional

02 Feb 2024

Verified traveler

Great stay at the wilderness

This is our second year staying here. Rooms are nice, clean, comfortable and it has a washer and dryer. Check in was easy.

2/10

Poor

15 Jan 2024

Verified traveler

Overbooked and moved to different property

Unfortunately, we booked the stay for a special birthday getaway for our daughter, but they were overbooked and moved us to another hotel several miles away. Based on our conversations with both front desks, it sounded like this was a regular occurrence.

Friends_and_family Family

10/10

Exceptional

17 Dec 2023

Deborah

The room and property was beautiful! I was very comfortable, too. There was plenty of great activity for the family to do.

Leisure Partner

8/10

Excellent

12 Dec 2023

susan

The room was excellent, and bed very comfortable. The constant from the staff trying to get us to buy into the Wyndham was very annoying. We just wanted a few days away and they kept trying to get us to hear their sales pitch.

Leisure Partner

2/10

Poor

08 Dec 2023

Andrea

Awful Awful Awful!

Absolutely TERRIBLE experience. Ruined our entire weekend.

Friends_and_family Family

2/10

Poor

04 Dec 2023

Verified traveler

Absolutely horrible customer service. Do not even bother booking with them as they will move you to a different “sister hotel” at the most inconvenient location with zero warning in advance. They know they overbook but don’t bother to inform anyone until check in, as to keep your business and leave you stranded in a parking lot calling around attempting to find elsewhere to stay other than one of their less desirable locations. There was also no apology and they were extremely condescending at both locations as well as the representative from the second location on the phone. Will never use again.

10/10

Exceptional

07 Nov 2023

Dana

The room was amazing. It looked brand new. It was absolutely top notch, plus you have access to the waterpark and Wilderness facilities.

Leisure Family

10/10

Exceptional

26 Aug 2023

TIFFANY

I loved the accommodations and the location. I would definitely stay there again.

Leisure Family_with_children

10/10

Exceptional

18 May 2023

bonita

nice!! recommendable...

Leisure Family_with_children

6/10

Pleasant

03 May 2023

Nancy

Great location room was nice.

Leisure Family_with_children

8/10

Excellent

01 May 2023

David

Indoor waterpark was lacking a hot tub/spa. A lazy river would have been appreciated. But the hot tub was the big miss. After a day of hiking in the mountains, I wanted to relax in a hot tub - tub in room is too small when you're 6' 3\" tall and 240 lbs.

Leisure Family

10/10

Exceptional

13 Feb 2023

Alyssa

Everything was perfect, the only complaint our group had was the beds! They were so hard, we woke up with achey backs each morning. But everything other than that was amazing!

Friends_and_family Family

10/10

Exceptional

28 Jan 2023

Mike

Wonderful ! We loved it !!

Business

10/10

Exceptional

14 Nov 2022

Tiffany

Loved it

It was absolutely amazing. I could not ask for a better room for my family was very clean and well-maintained. They even left a little treat for my son for his birthday on our door which was very sweet. We will definitely be back 100% beautiful location amazing room.

Friends_and_family Family

2/10

Poor

17 Oct 2022

Bowen

Got to the resort and I was told that the resort was OVERBOOKED and I would not have a room. Expedia did not contact me about this nor did the resort contract me.
Expedia told me I would get a refund and composition . Did not get a full refund or composition. The whole experience was very bad.
I will let everyone I know how bad it was.

Leisure Family

4/10

Poor

05 Oct 2022

Amanda

I was very disappointed at the way I was treated as a renter. As compared to an owner. I’ve stayed with Wyndham before with family and loved it that’s why I chose to rent with them myself … our toilets didn’t work the whole time we missed appointments w no offer of compensation for our time… but it WAS NOTED … Money spent wasn’t worth it

Family_with_children

10/10

Exceptional

20 Aug 2022

Rachana

Great family staycation

Great family staycation. Room with all the amenities needed while traveling with kids. Very quiet location with free onsite parking. Feels like home. We chose room with view of golf course and the view from the patio was awesome specially during dusk.
Spent most of the time in indoor and outdoor water parks.
Location very close to attractions including shuttles running to close by Soaky mountain, Drivable distance to many more attractions in Pigeon Forge and Gatlinburg.
Staff were nice and courteous.
We all enjoyed our stay and will come back again.

Friends_and_family Family

8/10

Excellent

20 Aug 2022

Beverly

Lots of activities for the kids.

Leisure Family

10/10

Exceptional

12 Aug 2022

David

Great Stay

Clean, easy check in, great stay. The water park at wilderness is a bit too busy for my liking but we didn’t stay here for the park so it was no big deal. Room was clean, parking was easy, overall a solid stay.

Friends_and_family Family

8/10

Excellent

25 May 2022

Minh

Great family vacation resort!

Leisure Family_with_children

10/10

Exceptional

11 Apr 2022

Deanna

The sky bridge was excellent for our little ones. very clean and very friendly!

Leisure Family_with_children

10/10

Exceptional

10 Apr 2022

Kelli

Great Condo

Check in was a bit slow, but the condo was very nice and clean.

Friends_and_family Family

10/10

Exceptional

28 Oct 2021

Angena

Great family place, lots to do. Beds are very comfortable!

Friends_and_family Family

6/10

Pleasant

30 Aug 2021

Verified traveler

Bites!

The room is spacious, pretty, and has amenities such as a washer/dryer. The staff were pleasant. Unfortunately, my children were in the bedroom with double beds and all three of them went to bed and woke up with vey large reddened, swollen bites all over them! It was very concerning. We changed all of the bed linens and prayed the swelling would resolve. The next night it happened again. All 3 of the children ended up sleeping on the couch for the duration of our stay.

Friends_and_family Family

10/10

Exceptional

27 Aug 2021

Corey

Awesome place! Room was very clean and nice! Loved the lazy river! My only complaint was that the on-site food was not the best.

Family

10/10

Exceptional

22 Jul 2021

Verified traveler

Amazing Waterpark! Combine the arcade, bar and grill with the waterpark, you never want to leave the property!

Leisure Family_with_children

6/10

Pleasant

25 Apr 2021

Melissa

Reservation changed without notice 🙁

Upon arrival with a reservation made over one month in advance, I was notified that the selected property was overbooked, and was relocated to another property over 6 miles further from the one we selected. We purposely selected one with a water park for our family vacation with children. No advance notification of the change was received, and I was informed that a refund for one night would be provided, and has not yet been credited back to my credit card on file.

Friends_and_family Family

10/10

Exceptional

14 Apr 2021

Verified traveler

We enjoyed Club Wyndham Great Smokies Lodge so much! We definitely plan to come back and stay! Our 2 bedroom deluxe condo was almost perfect. The only complaint I have is that the water pressure in the showers was too low and adjusting the shower head did not help. Other than that it was very clean, updated and spacious. My 9 and 12 year old loved the indoor water park so much they didn't use the one outside. We will next time!

Leisure Family

10/10

Exceptional

09 Apr 2021

Verified traveler

Everything was amazing from the customer service, amenities and room. We booked the 2 bedroom family suite and it was extremely spacious. The indoor waterpark was fun and the restaurants were great. I definitely give it a 10 out of 10!

Leisure Family

2/10

Poor

24 Jan 2021

Verified traveler

We arrived Friday at 5:00pm ready to check in when I was told they moved us to another property that was 15-20 away from our volleyball tournament which we booked this specific one for location so out daughter could ride the shuttle alone with no worries. With being displaced we had to pay for parking at the event and leave earlier than we needed to each day. The guest manager on duty Alexa was very rude saying we could’ve been sleeping in the lobby. We paid too much and booked 2 months in advance to be told that an email was sent the day before which it was not. Very very disappointed.

Business_and_leisure Family

8/10

Excellent

20 Jan 2021

Tamela

A very pleasant stay

The time we spent in our room was very enjoyable. It was spacious, clean, private and comfortable. I wish that we had a little more time during our visit to enjoy the other amenities the resort had to offer. Such a cute little gift shop on site.

Friends_and_family Family

10/10

Exceptional

12 Jan 2021

Verified traveler

Parking was tricky at times but overall was a great experience

Leisure Family

2/10

Poor

27 Dec 2020

Verified traveler

The staff was great and the hotel visually looked impeccable until the roaches started showing up and the bed bugs almost eat me alive( my left eye swole up). I had to leave sooner than expected. They did try to accommodate me and change my room and once again I found another bed bug. That's when I decided it was time to pack up my family and leave. Most of the staff in the front desk tried to hush me up so the other waiting customers/victims didn't hear about their bug infestation. Patrick the manager was the only person that gave me an apology for my suffering and tried to be helpful. The other manager could care less. If they fix their bug problem this hotel and amenities would be great.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2020

Hector

Excellent hotel and excellent service. Will definitely come back :)

Friends_and_family Family

10/10

Exceptional

15 Dec 2020

Meredith Whitney

Room 6411 is a Winner!!!

This was our first stay here and the teip did not disappoint. The room was very big, very clean, and very nice. The Waterpark was so fun, the amenities were amazing and there was so much to do we didn't have enough time to do it all. Our room 6411was right across the Helicopter Tours so we would sit on our balcony and watch them. My son was in heaven. We had the best time and will definitely come back again!!!

Friends_and_family Family

10/10

Exceptional

06 Oct 2020

Seacrest

It was a great property and our room was just a short walk to the arcade and indoor waterpark. We were very please with our stay and will be coming back to this resort in the future.

Leisure Family_with_children

6/10

Pleasant

22 Sep 2020

Verified traveler

Has gone downhill in cleanliness

I've stayed here many times in the past, but this time may be the last. It was dirty. There was a roach in the shower. The outdoor pool was closed over a month earlier than other hotels with pools. You'd think they would keep outdoor open longer to keep less people crammed into the indoor pool due to covid. Just disappointed in this trip.

Friends_and_family Family

10/10

Exceptional

28 Jul 2020

Tara

Amazing resort with A+ accomodations. Kid friendly without feeling like staying in a zoo.

Friends_and_family Family

8/10

Excellent

23 Jun 2020

Melissa

Great amenities, bad room with Wyndham

The experience was great. The condo itself had 2 broken locks, a broken shower head, wads of Kleenex thrown on a picture frame, and the AC went out. The amenities at the Wilderness were awesome. Next time, I will stay at Wilderness and not through Wyndham.

Friends_and_family Family

8/10

Excellent

16 Mar 2020

Verified traveler

Wasn't aware there was a time share presentation..

The room was great, the waterpark was clean and fun, the check in was easy until they sent me to the time share sales person. This gentleman was pleasant until I told him that I wasn't interested and then he became seemingly disgusted that I didn't want to sit for an hour and a half and listen to this presentation. Because of his responses and attitude I will likely not return.

Friends_and_family Family

10/10

Exceptional

07 Mar 2020

Tiffany

Great place to stay!

I was so happy with our stay the suite was huge beautiful and comfortable. We will definitely be staying here again. The waterpark thats included is awesome and overall we had an amazing time, the room was so nice we almost didnt want to go do activities and 1 day we didnt lol.

Friends_and_family Family

10/10

Exceptional

25 Dec 2019

Bobbie

Love this place!!

Our stay was great. We did not get to utilize all the amenities because our kids got sick while there. We made the best we could though. Enjoyed the hot tub very much. Kids got one night at the arcade and had a blast. The room was fantastic. Stayed in the Wyndham condo. Super clean and beautiful. Very comfortable for our family. We will be back.

Friends_and_family Family

10/10

Exceptional

10 Dec 2019

Ken

Cheer Comp Stay

Checkin was quick and easy. The front desk was very informative about what was available on property which included activities with Santa, Ice skating and an indoor waterpark. Our room was a two bedroom and I was extremely impressed with the condition of the room and it had lots of space for us and our three kids. I will definitely stay here again!

Friends_and_family Family

6/10

Pleasant

16 Sep 2019

Virginia

The room was very clean, it is a time share property so they wont come and clean . Will only change towels if you requested. We checked out 30 mins late, and the staff kept calling and kept coming to see if we checked out.

Leisure Family

8/10

Excellent

14 Aug 2019

Charles

Resort was Great, subcontractors not so much

Our stay was excellent, with one major exception. The snack bar at the game room messed up an order, which was no big deal. When my wife and son-in-law tried to explain the mistake (hair in the food), the lady that made the mistake (not wearing a hairnet or hat) was very rude, and my wife had to talk to the manager to have the sandwich remade. My wife didn't ask for anything free, just that the food be sanitary (Seems like a simple request).

Family

10/10

Exceptional

23 Jul 2019

Jyot S.

Great stay

20-30 mins to every activity near the smoky mountain/Gatlinburg - Pigeon Forge area. Indoor waterpark was great.

10/10

Exceptional

17 Jun 2019

Shakeia

Wonderful vacation

Our vacation was amazing. The room was amazing and so was the waterpark. My kids and I had the best time.

Family

10/10

Exceptional

28 Apr 2019

Verified traveler

Great family vacation - lots to do. Very clean, beautiful grounds

10/10

Exceptional

12 Apr 2019

Verified traveler

The condo had a very modern and homie feeling! I absolutely love the beds! They’re very comfortable!

Business_and_leisure Family

8/10

Excellent

06 Apr 2019

Verified traveler

The indoor water park is fantastic for kids the age of mine (8,6,1). The 2-bedroom room was an incredible size for what we paid. The shuttle ran constantly so it wasn’t a problem that our room wasn’t in the same building as the water park. The Thirsty Miner food was borderline inedible, would/will never go back. Hidden Trails was good but menu too small. Firefly menu was a joke - literally 3-5 items on it for lunch and dinner each. The worst part is the shady timeshare stuff. They tell you to get your parking pass at a different desk. Then at the “parking pass desk” you get told that you get a free breakfast and $175 in resort gift cards if you attend a 90-minute timeshare presentation. I had read the other reviews so I knew what I was in for and decided to go for it so that the rest of our meals could be paid for. The second you walk in you are inundated with sales people all around you and you are assigned one of them who doesn’t leave your side. Then you are told almost immediately to expect to be there about 2 hours. Long story short, they try to get you to sign up for a 10-year deal which requires a huge deposit ($5k in our case). When you say no, they send someone in for a survey who then tries to sell you on a trial period which is still a lot but cheap compared to what they just pitched (only $500 today and $120/mo for 2 years, insert eye roll). In short, if you want a Shoney’s breakfast for free and free money, and you are good at saying no, go for it!

Leisure Family_with_children

4/10

Poor

07 Mar 2019

Verified traveler

The property was very nice with lots of things for the kids to do . The problem with this place is the whydame employees that manage the place . When booking we were told check in was at 4:00 . While driving there from Louisiana we decided to call and see that if we came early if it would be possible to check in at 2:00. We were told that they were cleaning the room when we called and it should be ready , this was at noon . We arrived at 2:00 and was told that the room was not ready that they would call us when it was , that they were in the room cleaning it now should be any minute. So we drove around for 2 hours waiting on a call 4:15 still no call so I drove back to the hotel to see if the room was ready . When I arrived I was told that it was not ready and you guessed it ( they were in there cleaning it now ) . I asked to talk to a manager when I explained to her my problem I was told that they were very busy with check outs that day . Wich I can’t see how they didn’t anticipate that problem . I told her that I would like an estimated time when the room would be ready and she said they can not give me an estimate. That they would call when it’s done . So I drove around for another hour and a half still no call . I drove back to the office and told them that I need my room and I can not drive around anymore with 5 kids in the car , that my phone died so could not wait for there call . I told them that we would all wait by the reception desk till it was ready .

Leisure Family

10/10

Exceptional

25 Jan 2019

DRW

Pools were not overcrowded, Large hot tub pool was very nice.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2019

Lila

Amazing stay , kids loved ice skating outside while we enjoyed the fire pits and hot coco

Family

10/10

Exceptional

14 Nov 2018

Karen

Fun for a few days!

We loved everything except they didn't service our room - they wouldn't clean your room unless you were staying 7 days or more. Four days is a long time to stay without cleaning. They brought us extra towels and another pan upon asking, but no trash or other services.

Family

10/10

Exceptional

08 Nov 2018

mark e.

Great stay

This was a great stay - 2br 2ba with a separate living space - plenty of room for our family of 6. Easy access to all the amenities - the indoor and outdoor waterpark were a great bonus for the kids. I'd highly recommend this place

6/10

Pleasant

29 Sep 2018

Verified traveler

Amenities should be open later and restaurants should be full menu year round. Slides were closed during our visit and we were not notified in advance its one of the reasons we chose this hotel. Also decorations around hotel of American flags were innaprorpiate and offensive. Too many flags, and flags touching the ground. Goes against flag ettiquete.

8/10

Excellent

18 Sep 2018

CHRISTOPHER

Our family decided to plan a get away and water parks are a huge hit with us all. However we were very disappointed to find that many of the slides were closed upon arrival on Thursday but were told by several staff members that it was supposed to be reopening on Friday, the next day. We were at the hotel until Sunday and it still had not reopened. The facility was not as crowded as it had been on previous stays so that was a plus. All in all it is still a very nice family friendly facility. But it's even better when you are able to enjoy all its ammenities!

Family

6/10

Pleasant

14 Sep 2018

Aaron

Wyndham staff was excellent, Barry who checked us in was top notch. Common areas for the most part were clean and the new Firefly restaurant gives adults additional options for relaxing. A couple of negatives, our room stunk. Apparently someone had not run the garbage disposal and left debris in the drains, it took a solid day to clear out. Overall the room was nice and well appointed but from the looks and smell had sat for awhile untouched. Also the indoor water park slides were under repair and nobody gave us a heads up that it was going to be in this condition. Actually at one point the whole indoor section was completely shut down due to air quality problems cause by the slide maintenance. Just would have been nice to have known since the tarps went up a day or two before we got there.

10/10

Exceptional

04 Sep 2018

Roberto

Outstanding hotel

Family

10/10

Exceptional

31 Aug 2018

Verified traveler

Convenience of have water parks connected to the hotel.

10/10

Exceptional

12 Apr 2018

Verified traveler

Great spring break

Took grandchildren here during spring break. Had a great time.

10/10

Exceptional

26 Mar 2018

Verified traveler

Wonderful

The rooms are large and spacious and everything was nice and clean.

8/10

Excellent

05 Mar 2018

Verified traveler

Great time and close to everything. Will be back with my family

10/10

Exceptional

22 Feb 2018

Lina

We love the staff!!!

Every time we saw staff members, they were extremely courteous. This was a great vacation and we had a wonderful time.

8/10

Excellent

02 Feb 2018

Verified traveler

Great location by convention center.

5-10 minute walk to convention center. Pretty views of golf course. Shuttle is quick to center if you don’t want to walk it

10/10

Exceptional

29 Jan 2018

A great family retreat at a nice facility

We truly enjoyed our stay here. The suit was nice and clean and had everything we needed. The indoor water park was a great time for all and the arcade, other than being way to noisy with blaring games, was a hit as well.
Our room was missing sheets for the pullout bed, but one phone call and someone brought them right up. Friendly staff!
One qualm...
When I checked in at the front desk I was provided with all the information and paperwork I could need except for my parking pass. For that I was told to go to a different desk. Strange. At that desk a very nice gentleman asked me if I could be counted on the take a \"survey\" with breakfast provided. I declined, knowing this to be a timeshare presentation and I had payed money for a vacation, not a sales pitch.
I didn't appreciate the sly attempt on my time and money.
Despite that, the staff and facility are first rate!

10/10

Exceptional

16 Jan 2018

Stuart

Lovely!

The unit itself was lovely. The perfect place for our family to stay! The only downfall was the water pressure in the main shower was nonexistent, and the shower floor was filthy. Nothing that would hinder us from another stay though!

Family

10/10

Exceptional

10 Jan 2018

Mike

Nice resort

Loved every second of the trip. From the time we checked in till the time we left was great. Only two complaints. One the walls are a little thin. Two the walk across the parking lot to get to the pool and game room. They did ask if we wanted to listen to a timeshare presentation for a $150 visa gift card. We said no and that was the end of that.
The room was amazing and had everything we needed. Two huge rooms with three beds. A pull out couch bed. For a family of five it was more then enough room for us.
The game room was really nice. The kids had a blast running all over the place. They went from game to game all day.
They have a wave pool, Kiddie pool, regular pool and a massive hot tub. The kids and I ran to every pool through out the two days. very nice facility. Lifeguards all over the place.

6/10

Pleasant

29 Dec 2017

Timeshare pushed resort

Great room but they will pitch you the old timeshare gig at check in, hotel is catered to young families with the incentive of hooking them into a timeshare..they even called me in my room to slickly try and lure me into a so called free breakfast and voucher so i could sit for an hour and a half to spend thousands on a timeshare that i will grow tired of and will be near impossible to resell..ask your bank why they dont finance timeshares and youll get the truth..I sound a little harsh but ive been down this road several times...my advice for those without toddlers, pay cash for a nice room here and avoid the main resort activities to enjoy pigeon forge. Ill have to say the room itself was very nice! Updated and spacious..good luck!

10/10

Exceptional

18 Dec 2017

Verified traveler

beautiful room and very clean

plenty of room and it was like new, shuttle was quick and convient, water park was not to crowded and the staff was very friendly and helpful

10/10

Exceptional

20 Nov 2017

michael

Omg Suprise Wyndham hits homerun!

Amaze balls if u stay here you will not be disappointed minus the hotel restaurant (TM) seems a bit off main strip but our best hotel stay in this area in all our years coming! The room was the best made water park feel like a mire second

10/10

Exceptional

12 Nov 2017

Michelle

Luxury Accommodations in the Smokies

We love staying at Wyndham Vacation Resorts. The condo was spacious and nicely decorated. Beds are comfortable and having two bathrooms and laundry in the condo is a big plus. We like having the equipped kitchen. The amenities at this location are great and the location is great. Grocery close by and shopping is a short drive. Highly recommend!

10/10

Exceptional

08 Sep 2017

ROSARIO

Awesomw

We had a great time with family.

Family

10/10

Exceptional

14 Mar 2017

Verified traveler

waterpark warning

Room was great but if you're not there for the Waterpark it's not for you.

8/10

Excellent

27 Dec 2016

Verified traveler

Ooo Christmas week with family . Complete family enjoyment

10/10

Exceptional

19 Dec 2016

Artie

We booked our stay with you because of the location to the Sevierville Conference center for my granddaughters cheer competition. We were scheduled to stay for two nights. What was disappointing is the second day of competition was counseled and I also had a personal family problem come up and I was unable to get reimbursed for our second night stay.

Family

6/10

Pleasant

28 Nov 2016

Tammy

hotel stay

When I booked the room I was not aware that this was part of a timeshare... I assumed my bed would be made daily and the garbage would be taken out at least. The bathroom shower was not clean and had mold around the edges.

When I dialed zero I would have liked answers to my questions. I was told they didn't know to a few things I asked because it was part of the hotel. I was not impressed with the front desk staff after I said I wasn't sure I wanted the free breakfast so they could try to sell me this timeshare. I had 3 small children with me and would have never made them sit through a selling feature.

4/10

Poor

21 Oct 2016

John

Must read

Stayed there for the water park, it was small and pool was dirty. The room was nice and somewhat clean- although there were about half of a dozen roaches in the room. Don't waste your money here you will be disappointed

Family

10/10

Exceptional

20 Aug 2016

Verified traveler

Virginians

Convenient location and great 2 bedroom apt with kitchen. We wish we could have taken this apt with us to our other destinations

Family

10/10

Exceptional

18 Aug 2016

Karen