Name: Holiday Inn Frankfurt Airport
Address: Bessie Coleman Strasse, 16, Frankfurt, 60549, DE

10/10

Exceptional

15 Jul 2026

Pat

Very convenient location with an amazing staff. Very helpful in all ways necessary. Highly recommend this hotel!

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Eldridge

If you plan to stay in Frankfurt or get stuck in Frankfurt due to a missed flight. Great hotel to stay in as it’s a train ride away from the airport and an easy train to Frankfurt shopping district with lots of great shops. The staff at the hotel were very friendly in helping us to navigate where to go.

Family

6/10

Pleasant

14 Jul 2026

Daniel

No shuttle to airport, but taxis are readily available right in front. 10 Euro to Terminal 1. Also, very limited parking (almost none) if you have a car. 20 minute walk to airport, all on sidewalk. So certainly walkable. But maybe a bit much if you have a lot of luggage, or small children.

Otherwise standard airport hotel. Nice breakfast space and breakfast.

Family_with_children

10/10

Exceptional

13 Jul 2026

Daniel

Excellent

Business Self

10/10

Exceptional

11 Jul 2026

Norman

It was only a six minute drive to the airport. We liked that it was also walkable to restaurants and a big grocery store. The amenities in the bathroom of soap, shampoo conditioner and lotion were really nice. Also really liked the night light in the washroom so didn’t need to turn on a light in the middle of the night.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

christopher

why would you have a good experience a week ago and then not happy a week later? There is no airport shuttle even though the hotels.com app says there is and my room was tiny, the shower was not a walk in like last week, why can’t you put hand towels and wash cloths in the bathroom and maybe let’s get some english tv stations besides cnn or aljazeera or BBC and their liberal agendas?

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

christopher

37 euros for parking is theft, the air conditioner in the hotel could not keep up with the heat outside, I don’t know why the Germans only think at one room needs one towel, no hand towels, and no washcloths, and you were thinking of international airport might have some English speaking channels, other than Al Jazeera, but what the heck

Self

6/10

Pleasant

28 Jun 2026

Arthur

Temperature in your room is set to warmer than is comfortable in the summer, and cannot be decreased as the entire hotel is supposedly temperature controlled by a central unit that does not allow for individual room adjustments.

Self

8/10

Excellent

26 Jun 2026

Jennifer

Great location for airport. Clean room. Staff wasn’t very helpful. Air conditioning was nice!

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Kenneth

The hotel was clean, the staff especially at the restaurant and bar are amazing. Breakfast spread was something to talk about- the spread was really something never seen in other restaurants.

On the down side, getting to this hotel proved to be a nightmare! Too close for the airport cabs, not easily accessible by train, and too far to walk with your luggage and suitcases. And the hotel does not have an airport drop off or pick up transportation.

What happened to me- after asking all and sundry at the airport how to get to the hotel and following broken directions for about 45 minutes, I, like many others finally decided to walk 30 minutes to the hotel!! I was the luckier of the lot, since I was a transit passenger with just a laptop bag.

Getting back was easier- thankfully. Cabs available easily, often waiting at the door step, drops you back at any airport terminal for nominal rates.

Given a choice- I'd just avoid this if I have to go back to Frankfurt.

Self

10/10

Exceptional

10 Jun 2026

pamella

Was stranded at the Frankfurt airport. It was my birthday. The front desk gave us a room with a king bed and a free drink coupon. Everything was perfect.

Partner

10/10

Exceptional

07 Jun 2026

Robert

This modern hotel within sight of the airport was a nice surprise. There is nothing of interest in the area, but you are not staying here for the sights in any case. Dinner in the restaurant is good and you get a discount for hotel guests.

Business Self

6/10

Pleasant

01 Jun 2026

Clayton

Severely understaffed. Slow check in. Nobody answering the phone. Restaurant understaffed. Automatic check-in system doesn’t work and wastes a lot of time and energy.

8/10

Excellent

31 May 2026

Oliver

Close to airport

Partner

10/10

Exceptional

31 May 2026

rafaella

Great for the price

Family

8/10

Excellent

30 May 2026

Paul

We were not told that the room was not going to be cleaned everyday. Had to ask for clean towels. Breakfast was very good. Great location and quiet.

Partner

10/10

Exceptional

28 May 2026

Abigail

The hotel was centrally located and in a safe area. Front desk staff Christina and her associate (both from Greece originally) were super helpful in assisting us to rent an umbrella and get us on the correct train to Dachau! They were also very friendly! Elena in the dining room welcomed us with complimentary coffee and pastries as we had spent the better part of the day traveling from USA and were exhausted. The air conditioning was good and the bed comfy! Enjoyed delicious dinner in the dining room with attentive wait staff who recommended exceptional beer choices. Only hiccup was lack of shuttle service to the airport instead of having to rely on unhelpful bus number S512!

Family

10/10

Exceptional

22 May 2026

Lloyd

friendly and helpful at check-in. clean room. quiet.

Self

10/10

Exceptional

19 May 2026

Alexander

.

Self

6/10

Pleasant

16 May 2026

Hanna

The big problem was the non-availability of shuttle from Terminal 1 which was the No. 1 reason I booked this hotel. I almost took the wrong Holiday Inn express shuttle before the kindly driver told me that my Holiday Inn no longer had ANY shuttle, not even a paid one. I ended up taking a taxi to the hotel for 8 Euroesd the next day a taxi to Terminal 2 cost $15 Euro for a 2 min trip. Also not much help re transportation to central Frankfurt for some touring (that was another 90 Euros for taxis, my one and only option).

The check-in was cumbersome with do-it-yourself filling up a long form. Luckily a staff member helped with that and with one suitcase, as a favor. There is no bell boy available to help and there was no one at the desk in the early morning of the 14th May when I had to depart for my return flight. Likely that's why I got the more expensive taxi.

Finally, the room was fine except the lights in the bathroom were too dim for my taste. Also, no room service came by to replentish the in-room coffee supplies. Again only a helpful staff member was able to get me the condiments needed, as housekeeping appears to not be available much of the time.

All in all, the hotel was relatively inexpensive and it showed. I would have likely been happier with the more expensive Hilton or Radisson but with better overall service, transportation and amenities. Hence the 3 star rating.

6/10

Pleasant

08 May 2026

steven

Room thermostats don't do anything...hotel sets same temperature for all rooms. Asked for portable heater and also ran hit shower water for a while to get room to a comfy temperature. It's a 20 minute walk from Terminal 2.

Self

6/10

Pleasant

04 May 2026

KAYLIN

Bare minimum. Can’t even call and ask for towels to be brought up. You have to go get them downstairs yourself. No staff around like at all especially at night so if you don’t know how to mobile check-in, I highly don’t recommend staying here if you’re not good at technology to even get checked in.

Friends

10/10

Exceptional

03 May 2026

Harsimran Jit

Excellent hotel, Staff is kind and polite.

Partner

8/10

Excellent

02 May 2026

Kirk

Consider replacing carpet in 1st floor rooms

4/10

Poor

24 Apr 2026

Nicholas

I was not impressed with the check in process. 2 staff at the reception desk but they still expected me to use the self-check-in which asked way more questions that was needed.

When you spend over EUR150 for a night in a hotel you expect to be greeted an served by a person and not be told you have to use the self check-in because that is what management want!

Then at check-out i used the email link I was send and had to chase later in the morning for the final invoice to be emails

Self

10/10

Exceptional

24 Apr 2026

Rhonda

Excellent location highly recommend for airport access. Great room. Quiet.
New online system for check in was great but surprising for a first timer for this location.

Partner

10/10

Exceptional

21 Apr 2026

Andrew

Immaculate and very helpful staff.

Self

4/10

Poor

04 Apr 2026

Ludevit

The phone in our room didn’t work, the room service gave us only one towel, shower floor was leveled to opposite direction - whole bathroom floor was flooded after the shower. We waited for our dinner 1 hour (restaurant was almost empty)

Family

2/10

Poor

01 Apr 2026

William

I tried several times to cancel my reservation due to not being able to stay because of my canceled flight being rebooked. I’ve spoken several people, including management who’ve refused to cancel reservation and refused to credit or refund the amount of charges for “NON USE OF HOTEL SERVICES”

Friends_and_family Friends

4/10

Poor

31 Mar 2026

Graham

Had

8/10

Excellent

17 Mar 2026

Farshid

I wasn't able to locate the shuttle. The gym was also pretty small

Self

8/10

Excellent

13 Mar 2026

Scott

There is no airport shuttle would be great if there was one save on the muck around with the uber

6/10

Pleasant

12 Mar 2026

Desiree

We were told there was an airport shuttle to the hotel until we got there and we had to pay for a taxi both ways! We were also told we had to be at the airport 4 hours before our flight, which meant we had to leave before breakfast. They prepared boxes, but did not pack a vegetarian box so it was useless

Family

8/10

Excellent

09 Mar 2026

Trupti

Clean and spacious

Partner

8/10

Excellent

28 Feb 2026

Geoffrey

Modern. No shuttle.

Self

10/10

Exceptional

03 Feb 2026

Philip

The rooms and everything is great. Staff was nice. But just know they do NOT provide a free shuttle to/from anymore :(

6/10

Pleasant

31 Jan 2026

Myrna

The room was too hot.

8/10

Excellent

26 Jan 2026

Taraneh

Yes everything was good, but on the room it didn't have any water and also enough towel and sleeper ,so but this hotel very clean and stuff is very polite 👏

10/10

Exceptional

21 Jan 2026

Ava

The best

6/10

Pleasant

19 Jan 2026

Claus

Check in process is clumsy ... Dinner Restaurant was out of food posted on the menu

Business

10/10

Exceptional

19 Jan 2026

Frank

Second time stay. Great hotel, convenient to the airport. Clean and comfortable bed, amazing shower and staff goes out of their way to make your stay even more.

Self

8/10

Excellent

10 Jan 2026

Frano

All

Leisure Self

10/10

Exceptional

04 Jan 2026

Jan

Yes

10/10

Exceptional

03 Jan 2026

Asad

All of them.

10/10

Exceptional

02 Jan 2026

Guy

Clean modern

10/10

Exceptional

02 Jan 2026

Margaret

Didnt eat breakfast

Leisure Family

10/10

Exceptional

30 Dec 2025

Amanda

Large clean room.
Very helpful staff. Great restaurant.
Fabulous bathroom and bath products.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Geoffrey

The check in was done on an iPad and was I’m assuming was suppose to be easier. I still needed assistance from hotel staff. Not sure if helped streamline the process at all. The room was ok and spacious enough. If your English speaking be aware they don’t have any real tv channels in English except news. I was only there one night and it served the purpose for me to be to close to the airport.

Partner

10/10

Exceptional

25 Dec 2025

James

Great hotel!! Will literally stay here again

8/10

Excellent

25 Dec 2025

Jenny

Good

10/10

Exceptional

22 Dec 2025

Mark

Courteous staff and nice clean, comfortable room

10/10

Exceptional

18 Dec 2025

Don

room was perfect and staff were very good

6/10

Pleasant

17 Dec 2025

Martha

Everything was great except the automated check in. I’m old and like a friendly face when I land.

10/10

Exceptional

14 Dec 2025

David

Nice premium room, quiet, good beds & pillows. They had a nice size bathroom with walk in shower. There were plenty of outlets. Staff was very gracious.

10/10

Exceptional

09 Dec 2025

Larry

Clean room friendly staff

10/10

Exceptional

09 Dec 2025

Kastriot

It was very good.
And very good team

Partner

8/10

Excellent

09 Dec 2025

Geraldine

Location-wise, it’s quite satisfactory. Check-in and check-out procedures were seamless. Although the hotel is somewhat dated, it is otherwise decent and clean.

10/10

Exceptional

01 Dec 2025

Tara

Great breakfast!

10/10

Exceptional

10 Nov 2025

Daria

I was checked in by Martik who offered to retain my luggage until my check in time. I was able to comfortably leave the hotel without worrying about the safely of my suitcase. I loved their coffee machine and the breakfast was fresh and tasty. The room was clean and soundproofed. The Terminal 2 is just 800 meters and I walked to it with ease.

Leisure Self

10/10

Exceptional

05 Nov 2025

David

Nice

10/10

Exceptional

05 Nov 2025

Peter

Clean room and very friendly staff

Leisure Partner

6/10

Pleasant

25 Oct 2025

Shereen

The carpet in the room was disgusting. Had to keep my socks on to walk. There was no sufficient towels for 2 guests. No shower caps either and no wood stick to stir your coffee. It felt the cleaners weren’t thorough servicing it. When I made the booking I filtered options for shuttle service included and unfortunately it wasn’t and had to pay £20 each way for less than a mile ride. Overall it was a bad experience

Leisure Partner

8/10

Excellent

23 Oct 2025

Fred

Convenient hotel close to the airport.

Leisure

10/10

Exceptional

22 Oct 2025

Samantha

Comfortable, quiet and very pleasant stay!

Would 100% recommend staying here. I travelled on my own and the staff were very friendly, the rooms were super clean and most importantly for me it was incredibly quiet. I am extremely noise sensitive and I was worried about being within such a close proximity to the airport that you would hear the planes noise…but there was no sound at all !! I slept very well, the bed was incredibly comfortable and I would definitely return.

Self

10/10

Exceptional

20 Oct 2025

Louis

Just stayed one night, so we didn't

10/10

Exceptional

16 Oct 2025

Shaun

Easy and affordable for overnight layover. Large and spacious room

Business Self

8/10

Excellent

11 Oct 2025

John

Excellent room but no airport shuttle.

Excellent hotel. The room was large, pleasant, and well-equipped. The restaurant was very good and the breakfast was excellent. My only complaint was the lack of an airport shuttle. (Apparently they discontinued this service earlier in 2025.) I took a taxi in both directions at a cost of 15 Euros per trip. You should make sure you factor this cost into your decision.

Self

6/10

Pleasant

04 Oct 2025

Kulvinder

£10 check in fee for arriving an hour early is ridiculous! I’ve stayed in hundreds of hotels for work and usually the room is ready before arrival. Quiet considering it’s right on the airport which is great - couldn’t hear the planes. Food at the restaurant was good.

Business Self

8/10

Excellent

03 Oct 2025

Fred

Good place to stay when passing thru Frankfurt. Excellent breakfast.

Leisure

6/10

Pleasant

30 Sep 2025

Zhang yi

It’s ok

Leisure Family

10/10

Exceptional

28 Sep 2025

Sorin

Great rest before flying. Short trip on the train to the airport.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Hanna

Great property next to the airport

Partner

8/10

Excellent

26 Sep 2025

James

Very pleasant stay, would stay again.

8/10

Excellent

26 Sep 2025

Jackie

Convient location.

8/10

Excellent

23 Sep 2025

John

Close to airport but no shuttle to or from airport

Leisure Family

8/10

Excellent

23 Sep 2025

Angelique

Because there is no free parking, and it was BY THE HOUR, not by the day, we returned our rental car early. I asked the staff on how to use the public transportation. They tried really hard. But with limited English, and my very limited German, there were things left unsaid that should have been said. Such as the name of the station where we were located. We spent 11 euros each to go just one stop!
When we came back to the hotel, there I saw a sign with more info regarding the train. WBU did the staff not show me this sign?

Oh and they had no caffeinated coffee to give us in our room, tho they offered us to come downstairs for a free coffee

Leisure Partner

10/10

Exceptional

22 Sep 2025

Sani

Walking distance to Terminal 2. No more needs to be said!

6/10

Pleasant

20 Sep 2025

Zhang yi

It’s ok

Leisure Family

10/10

Exceptional

19 Sep 2025

Dimitra

It was an overnight stay on my way to Canada from Africa!!!

Friends_and_family Friends

10/10

Exceptional

15 Sep 2025

CHERYL

Convenient to Frankfurt airport with an overnight layover.

10/10

Exceptional

14 Sep 2025

Judith

This is close to the airport - one stop on the S9. But we did not realise there are fewer trains and longer wait time than to Frankfurt which is 11 minutes away.

Business Partner

10/10

Exceptional

12 Sep 2025

Susan

Previously stayed at the Hampton by Hilton next door and bed was too firm. Bad nights sleep. The Holiday Inn bed was much more comfortable and I had a good nights sleep. Staff very attentive. Really enjoyed the Club Sandwich at the restaurant

Leisure Partner

8/10

Excellent

07 Sep 2025

Zhang yi

Good

Leisure

10/10

Exceptional

07 Sep 2025

Emelita Rachel

Convenient and nice hotel

10/10

Exceptional

07 Sep 2025

Trevor

Great place to stay! Very police staff- could use a shuttle buss to airport for getting to the airport is a hassle despite you can see it- major hi-way to cross and there is no pedway??

Leisure Partner

10/10

Exceptional

05 Sep 2025

Ahmet Altug

all good

Business Self

2/10

Poor

05 Sep 2025

Alon

The HVAC unit in my first and second rooms did not work at all. No fan circulating air and it was stiflingly and sticky in the room. And they offered a second room. I figured that would solve the issue, but it certainly didn’t. So they offered a fan instead. Why they couldn’t figure out how to turn on the air conditioner is beyond me. Even though it’s raining and muggy outside, it was still cooler so I had to open the window the entire night. Not a pleasant experience, and the people at the front desk were not very helpful with the situation.

Leisure Self

2/10

Poor

05 Sep 2025

JESUS

Horrible place

Business

8/10

Excellent

04 Sep 2025

Joel

A good, basic hotel.

Leisure Self

10/10

Exceptional

03 Sep 2025

Verified traveler

Great

Excellent front desk staff, comfortable bed, clean, easy walk to airport.

Self

10/10

Exceptional

02 Sep 2025

Rea

Very friendly staff

10/10

Exceptional

31 Aug 2025

Sediq

Friendly clean

Leisure

10/10

Exceptional

27 Aug 2025

Elie

Clean property and comfy bed. No shuttle from airport but taxi is cheap both ways. Staff is polite and courteous. All power outlets are euro so bring a US adapter.

Leisure Family

6/10

Pleasant

24 Aug 2025

Antje

The front entrance was blocked and no signage stating that we needed to go through the blockade to get to parking.

6/10

Pleasant

23 Aug 2025

Kim

There is NO airport shuttle despite the information posted on Expedia, and there is NO 24 hour room service despite posted info.

Leisure

10/10

Exceptional

19 Aug 2025

Alan

Clean and quiet

10/10

Exceptional

10 Aug 2025

Jacques

All well in general. No free shuttle though.
Airport close by 15 Eu taxi drive..

4/10

Poor

06 Aug 2025

Sean

I had 3 huge suitcases. I had to use one of those rollers. At no point did any staff help despite me asking multiple times.

Self

8/10

Excellent

05 Aug 2025

Juliane Renate

The hotel is fairly close to both terminals. The room was clean.
The restaurant didn’t open until 6:00pm. It would have been nice to have a minibar from which you could serve yourself. There was a refrigerator. But it was empty.
All in all it was still a good deal for th convenience.

10/10

Exceptional

03 Aug 2025

Hector

Nice atencion

Leisure Friends