Kinokuniya Ryokan

Japan , Kanagawa
Hakone, 8 Ashinoyu, Hakone-machi
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20 reviews shown

6/10

Pleasant

29 Apr 2025

Meagan

This hotel was good-hearted and the food was Japanese artistry. It is an older property and has a very “mountain lodge” kind of feel.

The food was interesting but challenging for an unadventurous North American eater. It goes well beyond sushi to escargot and tiny octopi (squids?) over cucumber and a miso sauce. I was impressed with the look of this but I am weak on seafood and so it wasn’t that easy to eat. I expect that it is very seasonal and probably changes to make sure the food is the freshest.

The hotel itself is very high up the mountain, with a few walking trails nearby but no other. The hotsprings older facilities but again, overall very nice.

It is very close to the bus stop, where the bus comes often from Hakone Yumoto station to Lake Ashinoko and back so that is convenient.

Leisure Friends

10/10

Exceptional

28 Apr 2025

Sheila

It was quite a journey from the station to the ryokan. Well worth it. Elaborate Japanese dinner and breakfast. Outdoor onsen. The new part of the lodge is 80 years old. It has been on this spot for 300 years. Quick bus ride to Lake Ashi next morning.

6/10

Pleasant

27 Nov 2023

Kirill

The dinner alone gets a lot of points. Easily some of the best food I have ever had at a ryokan.
The Men’s Onsen is a bit small outdoors. It was difficult to get my large western body (5’10”, 185lb) in the outdoor pool. The indoor pool was nice.
The biggest problem is the old wooden floors. Upstairs neighbors had kids and I got virtually no rest. The tranquil atmosphere of autumn in the mountains of Japan was disturbed by little giants trampling overhead.
Overall, great place, but I hope you get lucky with who stays above you.

10/10

Exceptional

18 Mar 2019

Verified traveler

It was amazing. Everyone was friendly and the food was delicious.

Partner

6/10

Pleasant

28 Mar 2018

winnie

Nice traditional Japanese inn with onsen

The hotel is nice however the access to its remote location is terrible during winter or early spring when snowing. The only public bus to this Ryokan stopped operating. We had to take very expensive taxi (>8000yen) to reach this place. getting out of it on next day is even harder as there is no taxi coming to this Ryokan and the hotel staff asked us to walk 40mins to the nearest train station! It was still snowing that time and we had 3 kids with us! It is not possible for us to walk this far with big luggage’s as well. Luckily we finally able to get he Hotel staff to send us to the train station in his own car. Really thanks to the 2 young men tnb he didn’t front desk.
front desk can’t speakers mich English as well...

10/10

Exceptional

22 Mar 2018

Chen

Nice Japanese style ryokan

This was my first time staying at an onsen ryokan, but it was much better than expected. The staff was friendly, helpful, and professional. The room was roomier than what I imagined, but I guess I was staying at a place meant for two people by myself. Dinner was excellent, and the breakfast buffet was great too. Dinner was fully Japanese while the breakfast was continental with a heavy Japanese slant. The onsens were great. I'd recommend using the bath in the early afternoon or the early morning before people start arriving if you are not comfortable with stares. The outside bath was a bit small but charming. The only bad thing I can say about this place was the fact that it's a bit old, but that's to be expected from some place that's more than 300 years old. It was very clean though.
Will stay again, next time with another person to play table tennis with.

10/10

Exceptional

15 Jun 2017

Skye

Hotel is abit dated and onsen abit old, but I enjoyed the rustic feeling.Excellent service and delicioilus kaiseki dinner, more than made up for everything

10/10

Exceptional

13 Dec 2016

Verified traveler

Homely yet well-built ryokan outside the main area

Located just outside the main Hakone area (10 mins by bus from Moto-Hakone), the ryokan is located in a small residential village without any other touristy developments around it. Thus it was surprising to find such a well-developed ryokan, that can cater to large crowds, rather than the usually smaller minshuku, in such an area.

Facilities were well developed, with an indoor garden, 2 distinct baths, a small souvenir shop and basically everything you should and would expect from a ryokan. Place was clean and spacious as well.

Food too was great. Dinner was kaiseki style with dishes that are visibly Japanese, yet something I have not eaten anywhere else before. Breakfast was a Japanese/Western-style buffet that had a very good range of items.

6/10

Pleasant

14 Nov 2016

Hiang

Property is a bit old and badly needs a renovation. The onsen is dated and gives a not so clean feeling.

Family

4/10

Poor

04 Nov 2016

Andrew

Was okay. The rooms are spacious. Positive is the quietness and less amount of people. The food was great.

There were major issues with the dinner.

Hotel staff and service were wonderful and friendly however which went a long way.

4/10

Poor

28 Jul 2016

Verified traveler

Good dinner, but run-down and watch for mosquitoes

First, the good points: dinner was very good, and nicely presented. The rooms are very large by Japanese standards, if you are OK with sleeping on mats on the floor (and the pillows they provide are microscopic). Has its own hot spring with two different public areas and three private areas (you get one free use of a private area per stay).

However, the hotel is in a rather run-down condition. Parts of it smell strongly like mildew (fortunately not our room or the eating area). Since the weather was cool, we left the windows to our room open at night, as we found them when we entered the room. Big mistake! There were holes in the screens and we were eaten alive by a large flock of mosquitoes. The person manning the front desk at night knows no English except numbers. Only accepts cash for incidental expenses. Breakfast is a standard Japanese hotel breakfast, maybe a little above average.

While set in a nice rural valley, the village of Ashinoyu is dilapidated and contains only the Ryokan, and car-repair shop, a tiny bank, and a rather sorry-looking dollhouse museum.

Bus service to rest of the area works pretty well during the day.

They only promise free wifi in the lobby, but we could pick it up in our room. It worked OK. This was fortunate, because our room here was the only place in Japan the portable wi-fi we rented didn't work.

Family

2/10

Poor

20 Nov 2023

WOONYONG

매우 열악한 료칸

노후된 시설. 청결하지 못한 환경.객실에는 모기가 있어 수면을 방해함.
객실에는 wifi도 제공되지 않음.
프라이빗 욕실도 매우 불편함.
식사와 요리수준 낮음.
이용요금도 너무 비쌈.1박에 400불.
다시는 이용하지 않겠음.

Friends_and_family Family

8/10

Excellent

29 Jan 2023

Massimo

Very good, nice atmosphere

Leisure Partner

8/10

Excellent

11 Feb 2020

Verified traveler

良い旅館でした

サービスも良く、全体的に綺麗で良かったです。ただ、壁や部屋といった施設自体が古いので、気になる方は気になるかもしれません。

Partner

10/10

Exceptional

24 Jan 2020

Verified traveler

食事がとても美味しかった

Leisure

6/10

Pleasant

24 Sep 2019

Masazumi

ミヤちゃん

全ての対応が良かった。

Partner

2/10

Poor

08 May 2019

Verified traveler

連泊したのに、部屋の掃除なし、シーツ交換なし、浴衣の交換なし、バスタオル・フェイスタオル交換なし、トイレは故障、大浴場の温泉はぬるい、シャワーは流量が少ない、廊下の絨毯は擦り切れ、と、ないないずくしの旅館で、今時こんなサービスの悪い旅館があるとは思いませんでした。

Family

10/10

Exceptional

01 May 2019

junichiro

温泉と美術館のホテル、別館がおススメです。

神遊風呂に心を洗われました。
勝海舟先生の直筆の書の力強さに感銘を受けました！
若冲の絵にまた会いに行きたいと思いました。

Family

8/10

Excellent

10 Apr 2019

夕食のボリュームが少なかったです。もともとそんなに食べる方じゃないのですが...

Friends_and_family Family_with_children

2/10

Poor

01 Mar 2019

TOMOE

とても残念です

残念の一言です。
古いけれどきちんと清潔にしてあって、部屋も広く、気持ち良いお宿でした。サービスがものすごく良くありませんでした。朝9時まで入浴できると記してありましたが、7時にはお湯が抜かれていました。朝風呂が入れないのなら一言、言って欲しかったです。また、お庭も工事中なので仕方がない、とはいえ、配管や雑に置かれたテーブルなので、全く整えられておらず、非常に見苦しい。大浴場のシャワーは出たり出なかったり、広い脱衣場に安物のドライヤーが一つだけ、真冬に切られている暖房機。
にもかかわらずピカピカの美術回廊。歴史のあるお宿のコレクション自慢はよくわかりましたが、まずはお客の居心地からお金をかけていただきたなと思ってしまいました。最後に旅館を出るとき、こちらからありがとうございましたとご挨拶しましたが、お返事はありませんでした。滞在して悲しくなるお宿は初めてです。

Partner